Good value for money
Reviewer Photos & Videos
This model is a lemon. I bought one a few years ago and it started sending out sparks from the panel after a year of use. Had it repaired under warranty but the same thing happened a few months later. Replaced it with the same model and the same thing started happening again after about 8 months. It was replaced again with a third unit which, after about a year, sent sparks from the panel again and this time caught fire.
Gave up, bought a Westinghouse. So far no fires.
Purchased in January 2018 for $199.00.
Low buzzing sound when turned on, brief high pitched sound when just starting.
Plug it in and check while at the store. Took me multiple calls to get LG and their service centre technician to admit that there's a fault and fix it. They're not saying what it is, but I think it could be the magnetron, which is the most important part that heats the food! That's why there's 8 years warranty on that part!
Purchased in April 2021 at Harvey Norman for $188.00.
- NeoChef MS2596OB (Black)
Terrible Microwave and Terrible service by LG
This unit had a faulty arc which required a replacement after only a few months of having the unit.
When the unit was actually working before the major fault it would take about 5-7 minutes to reheat food that in any other microwave I have used had taken 2 minutes maximum. It is poor quality and provides terrible heat.
It took 3 weeks and constant calls to LG to get a store credit.
I called LG on 25/6 and spoke with a customer service rep who told me blatant lies and said that they had to BEG the Harvey Norman store for the store credit bec...ause the store I purchased it from was permanently closed. I told him that I was told earlier in the week that the store was already contacted and he said it wasn’t. I told him I want to speak to a supervisor and he said no and hung up on me. I called the customer care team again and he coincidentally answered and then realised that it was me and hung up on me again. Whilst I called a 3rd time a member from the LG admin team called and said the store approved the credit already and gave me the details and said I was provided false information earlier! The person I spoke to lied to me and there is no way to put in a complaint about that staff member. I would never recommend purchasing anything LG given their warranty lies they provide customers.
Purchased in December 2020 at Harvey Norman for $231.95.
Pretty good but a few idyosycracies
Purchased to replace a 6 year old Panasonic. So far it works well but there are a few things that annoy. 1. The music. Turn it off by holding down power and keep warm buttons. 2. the feet are slippery and need rubber pads. 3. The front door shows lots of fingerprints as you push on the door to start. Heating is strong and even. No probs after a month of daily use.
Purchased in May 2021 at Harvey Norman Online for $219.00.
Lg. Neo micowave
Bought the lg neo. Microwave about 18. Months ago.. I like that its modern and sleek. And for a most part it works well.. But within the first year. It stopped cooking and had to be repaired . burnt heat tube. Or something they said..
It seems to get extremely hot to touch after 10 minutes.. I feel. It will fail again. In the near future.. Which is sad because i do like. The microwave. Its nicely built.. .. Theres also an issue with it doesnt have. Stable feet on it. It wobbles for some reason .. I had a look. Underneath on the counter. ...
Purchased in July 2019 at Goodguys for $179.00.
- NeoChef MS2596OW (White)
I own an LG washing machine and fridge/freezer but this microwave just doesn't cut the mustard
It worked well for a few months, but then the controls inside the door stopped working so I had to disconnect the power each time to get them back again. One day it started up on its own while I was sitting close by! Another time it seemed to be cycling through displaying different numbers and playing random sounds. Now finally after 9 months it has thrown in the towel and refuses to cook at all, it goes through all the motions of cooking but the food doesn't get hot. I shall be returning it to the retailer tomorrow for something more reliable.
Purchased in June 2020 at JB Hifi Home for $179.00.
Lasted 3 years
Bought it on the basis it was an inverter with a reputation for even defrosting - it is and was, until it stopped working after 3 years. The advertised 10 year warranty is rubbish due to semantics when we followed it up, and after buying a Panasonic to replace it, in comparison it’s like a Datsun. pay the extra $100 and do your self a favour.
Purchased in January 2018 for $180.00.
- NeoChef MS2596OW (White)
This microwave ticked all my boxes, using it does not!
I bought this on Friday as it was on sale at Myer (JB HiFi matched the price). I paid $175.00.
Love the look, hidden buttons and easy to clean glass door plus bright light. No more beeps, instead a lovely musical sound. The door opens and closes quietly. Perfect size to fit my Ikea dinner plates. I favoured this microwave because of the warranty.
Manual is terrible and lacking recipes. I tested the rice preset. OMG 27 minutes to cook 200g of rice? Of course I did not use the built in cooking menu and instead 10 minutes on high using boiling water gave perfect jasmine rice. I can only assume all the other presets will be useless.
Tested popcorn in a paper bag and papadams, both cooked well.
Purchased in March 2021 at JB Hi-Fi Retail Stores for $175.00.
Crap product does not heat up or defrost
We bought this product from Appliances Online last month (November 2020) and it started showing faults from middle of December. The issues we had are a) the microwave does not heat the food evenly. Some parts of the food will be cold and other parts quite hot b) Does not defrost and parts of food are still cold.
Purchased in November 2020 at Appliances Online for $269.00.
Wanted to love it, but it’s not a good unit
We’ve been plagued with nothing but problems on this microwave, I wanted to use it fully. Within in the first couple of months the turn table glass chipped significantly, got that replaced, sent it back for repairs after it sparked, so fault could be found, but it continues to spark randomly, the convection smokes to the point it can’t be used and I’m concerned that it will catch on fire. The glass turntable has chipped again! All this is good for is heating food, we paid a lot of money for a system that can only reheat!
It’s a shame as I loved the idea of this microwave. Not happy Jan!
Purchased in May 2018 at Harvey Norman.
- NeoChef MS2596OB (Black)
Glass door exploded
Purchased microwave from Goodguys Geelong 9/11/20, glass door exploded/shattered showering benchtop, floor & myself with glass fragments on 11/12/20 after gentle knock to top edge of door from underside of empty coffee mug I was holding at the time. Assessed by Goodguys Geelong appliance repair service (Julians Appliance Centre), informed last night that damage was not considered a manufacturing fault, not covered by warranty & cost to repair/replace glass would exceed value of unit. NOT GOOD ENOUGH Goodguys or LG ! Product is dangerous, not fi...t for purpose & should be removed from sale. I am seeking an immediate refund or credit note so that I can replace this unit with a safer model/brand. I would have thought that as a PR exercise this is the least LG or Goodguys would do regardless of the wording of the warranty policy given this is not a high value item. I also note that a quick Google search reveals numerous similar occurrences, so I doubt that LG are unaware of this issue. The unit is still with Goodguys Geelong who intend to dispose of it I believe. I await your response. - UPDATE, store manager just called, has overturned original decision and invited me to come in to store and collect new microwave. Thanks Goodguys Geelong
Purchased in November 2020 for $199.00.
- NeoChef MS2596OB (Black)
Don’t waste your money
This microwave works well and cooks evenly but within 12 months the inside rusts and LG will not cover under warranty stating it’s due to poor maintenance despite my last Sharp microwave lasting 20 years without any problems and we have always been careful to dry the microwave after use. I have been using microwaves in the kitchen for nearly 40 years but never had one that rusted like this.
Purchased in November 2019 at The Good Guys.
Great but it leaks!
I loved this microwave, it's got style and swagger but mine is a leaky beast. I don't know why but on occasion it leaks fluid out the back and I cannot find where it's coming from. The interior isn't steamed up when it happens, I haven't overloaded it or cooked/defrosted anything requiring full on mega power, it has plenty of space around it and is the only thing sitting on this part of the bench. I can't for the life of me work out what's happening and haven't experienced this with a microwave before. I would have attempted taking it back to the store but I live 2 hours from town so it's not a quick trip. Have just put up with it but wish I could figure out why it does this.
Purchased in December 2019 at Harvey Norman for $218.00.
Looks great, but a wet disappointment
My machine is just over 12 months old so I have experience.
Negative feedback - Doesn’t ventilate properly leaving oven walls wet (e.g baked potato). Had other brand ovens before in same location and never had this problem. Plus it has an annoying tune that comes on randomly during a cycle.
Positive feedback - Looks great and functions are useful (eg baked potato). Reminder tunes when cycle are over remind you to get your items out - annoying you until you do it.
Purchased in May 2019 at The Good Guys for $199.00.
So happy with brand new microwave..cannot fault it
I love this microwave. Firstly so much quieter than my old one. Bright internal light. Very cheery little tune instead of incessant beeping. Great programs. Love the melt, soften and prove functions. Keen to try the prove for my next batch of home made bread. Looks fantastic. Nice and small but still suitable for family of four. Extremely happy with purchase.
Purchased in August 2020 at Harvey Norman for $225.00.
Questions & Answers
I bought my MS2596 26/12/2017 had few issues other than working out how to use different features. Have rarely used it to cook anything for more than 15 minutes on high mostly reheat. Noticed about 12 months ago that food would not heat as much on second heat application like a 5 minute application then the 2nd 5min heat application was noticeably lower in temp. Last night my 6 minute frozen meal was still very cold in centre after the cooking cycle what could be the problem because this machine has had little use. Thanks...John K
Get an answer from our members and LG representatives
- There are 8 Reheat cooking modes for these types of food and drinks: Beverage, Casserole, Dinner plate, Muffin, Pie, Pizza, Rice and Soup.
- 8 ‘Popular Menu’ options enable the one-touch cooking of: bacon, casserole, fresh vegetables, frozen vegetables, frozen meat pies, jacket potatoes, rice/pasta and risotto.
- There are 3 Melt menus for butter, cheese and chocolate, and 3 Soften modes for butter, cream cheese and ice cream.
- A Proofing mode is designed for making yoghurt more easily.
- A Smart Inverter system from LG distributes heat evenly, to cook food evenly and thoroughly, without hot spots.
- This microwave is operated using glass touch buttons, which include a Quick start button and a Child safety lock.
- 10 power levels range from 100W to 1, 000W.
- The stainless steel option is $299, which is pricier than the black or white finish colour options, which are both $263.
Points of praise
- According to reviewers, food is heated up evenly and effectively in this microwave.
- Easy to use and clean, this NeoChef microwave earned points when it came to user friendliness.
- Despite its small 25L size, it fit more food than expected according to reviewers, including those with 4-person families.
- A sleek, streamlined design caught the eye of many a homeowner, who appreciated the elegant aesthetic.
- A catchy tune at the end to signal the end of the cooking time, which one reviewer described as being similar to a Nintendo.
|Features||Child Safety Lock||Child Safety Lock||Child Safety Lock|
|Dimensions||272 x 362 x 470 mm||272 x 470 x 362 mm||272 x 362 x 470 mm|
|Turntable Diameter||292 mm||292 mm||292 mm|
|Power||1,000 W||1,000 W||1,000 W|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||White||Black||Stainless Steel|
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