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LG NeoChef MS2596
MS2596OB (Black), MS2596OS (Stainless Steel), MS2596OW (White)Reviewer Photos & Videos
John CitizenSydney, NSW
- 3 reviews
- 3 likes
Crap product does not heat up or defrost
We bought this product from Appliances Online last month (November 2020) and it started showing faults from middle of December. The issues we had are a) the microwave does not heat the food evenly. Some parts of the food will be cold and other parts quite hot b) Does not defrost and parts of food are still cold.
Purchased in November 2020 at Appliances Online for $269.00.
1 comment
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Wanted to love it, but it’s not a good unit
We’ve been plagued with nothing but problems on this microwave, I wanted to use it fully. Within in the first couple of months the turn table glass chipped significantly, got that replaced, sent it back for repairs after it sparked, so fault could be found, but it continues to spark randomly, the convection smokes to the point it can’t be used and I’m concerned that it will catch on fire. The glass turntable has chipped again! All this is good for is heating food, we paid a lot of money for a system that can only reheat!
It’s a shame as I loved the idea of this microwave. Not happy Jan!
Purchased in May 2018 at Harvey Norman.
1 comment
LG A.LG
Hi Jen,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your microwave.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
BRB2020Southwest, VIC
- NeoChef MS2596OB (Black)
- Verified purchase
Glass door exploded
Purchased microwave from Goodguys Geelong 9/11/20, glass door exploded/shattered showering benchtop, floor & myself with glass fragments on 11/12/20 after gentle knock to top edge of door from underside of empty coffee mug I was holding at the time. Assessed by Goodguys Geelong appliance repair service (Julians Appliance Centre), informed last night that damage was not considered a manufacturing fault, not covered by warranty & cost to repair/replace glass would exceed value of unit. NOT GOOD ENOUGH Goodguys or LG ! Product is dangerous, not fi...Read more
t for purpose & should be removed from sale. I am seeking an immediate refund or credit note so that I can replace this unit with a safer model/brand. I would have thought that as a PR exercise this is the least LG or Goodguys would do regardless of the wording of the warranty policy given this is not a high value item. I also note that a quick Google search reveals numerous similar occurrences, so I doubt that LG are unaware of this issue. The unit is still with Goodguys Geelong who intend to dispose of it I believe. I await your response. - UPDATE, store manager just called, has overturned original decision and invited me to come in to store and collect new microwave. Thanks Goodguys GeelongPurchased in November 2020 for $199.00.
1 comment
LG A.LG
Hi BRB2020,
Thanks for taking the time to share your review, We are very sorry to hear that this has happened but glad that the store was able to assist and provide you with a positive outcome.... Read more
We will make sure to share this feedback with the product team as we strive to improve our customer’s experiences with our products. Thank you again, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how LG NeoChef MS2596 compares to other Microwaves
Know better, choose better.
Sonson
- 2 reviews
- NeoChef MS2596OB (Black)
- Verified purchase
Don’t waste your money
This microwave works well and cooks evenly but within 12 months the inside rusts and LG will not cover under warranty stating it’s due to poor maintenance despite my last Sharp microwave lasting 20 years without any problems and we have always been careful to dry the microwave after use. I have been using microwaves in the kitchen for nearly 40 years but never had one that rusted like this.
Purchased in November 2019 at The Good Guys.
1 comment
LG A.LG
Hi Sonson,
Thanks for taking the time to reach out. We appreciate your feedback and are sorry to hear that you have had a bad experience with your product, We will make sure to share this information... Read more
with the team as we strive to improve our customer’s experiences with our products.Similar opinion? Write a review on ProductReview.com.au!
Mooey
- 8 reviews
Great but it leaks!
I loved this microwave, it's got style and swagger but mine is a leaky beast. I don't know why but on occasion it leaks fluid out the back and I cannot find where it's coming from. The interior isn't steamed up when it happens, I haven't overloaded it or cooked/defrosted anything requiring full on mega power, it has plenty of space around it and is the only thing sitting on this part of the bench. I can't for the life of me work out what's happening and haven't experienced this with a microwave before. I would have attempted taking it back to the store but I live 2 hours from town so it's not a quick trip. Have just put up with it but wish I could figure out why it does this.
Purchased in December 2019 at Harvey Norman for $218.00.
1 comment
LG A.LG
Hey Mooey,
Thanks for taking the time to write your review, We are sorry to hear that your microwave is leaking.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Steve RSydney, NSW
- 2 reviews
- 2 likes
- NeoChef MS2596OS (Stainless Steel)
- Verified purchase
Looks great, but a wet disappointment
My machine is just over 12 months old so I have experience.
Negative feedback - Doesn’t ventilate properly leaving oven walls wet (e.g baked potato). Had other brand ovens before in same location and never had this problem. Plus it has an annoying tune that comes on randomly during a cycle.
Positive feedback - Looks great and functions are useful (eg baked potato). Reminder tunes when cycle are over remind you to get your items out - annoying you until you do it.
Purchased in May 2019 at The Good Guys for $199.00.
2 comments
LG A.LG
Hi Steve,
Thanks for sharing your review, Your feedback is greatly appreciated and we will make sure to share this with our products team.... Read more
Thank you again, LGA Social Media TeamCan your products team come back to me and tell me why the machine does the random tune coming on during the cycle and what it's steaming up? I recall seeing people talking about the the random tune.
Similar opinion? Write a review on ProductReview.com.au!
So happy with brand new microwave..cannot fault it
I love this microwave. Firstly so much quieter than my old one. Bright internal light. Very cheery little tune instead of incessant beeping. Great programs. Love the melt, soften and prove functions. Keen to try the prove for my next batch of home made bread. Looks fantastic. Nice and small but still suitable for family of four. Extremely happy with purchase.
Purchased in August 2020 at Harvey Norman for $225.00.
1 comment
LG A.LG
Hey S.B,
Thanks for sharing your great review, We are so happy to hear that you are enjoying your new microwave and all the functions that it provides :)... Read more
If you have any questions in the future, please feel free to give us a call on 1300 542 273. Thanks again for choosing LG, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Mick
- 2 reviews
Short lifespan
I purchased this oven on their advertised 2 year warranty and "antibacterial coating, even defrosting, stable turntable, and bright internal lighting." I only use it for reheating food and did not notice any difference between this and the el cheapo it replaced, which lasted 10 years. They both behaved as microwaves and heated foods quickly and somewhat unevenly. Sadly, the LG died in a puff of smoke a few months out of warranty. However, LG agreed to repair the item so be sure to check with customer service if you have the same experience.
Purchased in August 2017 for $200.00.
2 comments
LG A.LG
Hey Mick,
Thank you for reaching out and sharing your review, we are sorry to hear that you have had a bad experience with your microwave but glad to hear that we were able to assist with repairing this for you.... Read more
If you have any issues at all please feel free to contact us on 1300 542 273. Thank you, Alicia/LGAThanks Alicia. I was pleased with LG's overall response.
Similar opinion? Write a review on ProductReview.com.au!
JoeGreater Melbourne (Inner), VIC
- 14 reviews
- 7 likes
- NeoChef MS2596OB (Black)
- Verified purchase
Minimal design and powerful
I purchased this for its design. There is no handle and looks beautiful. Kitchen is a place where we ended up having too many of small things if we are not careful. This microwave has a very quiet design. The microwave will not become noise in your sight. Because there's no handle, it's so easy to wipe the door too.
Highly recommended.
Purchased in June 2020 at Harvey Norman for $250.00.
1 comment
LG A.LG
Hey Joe,
Thanks for sharing your great review, Your feedback is greatly appreciated and we are glad to hear that you are enjoying your product.... Read more
If you have any questions in the future, please feel free to reach out and contact us on 1300 542 273. Thanks again for choosing LG, Alicia / LG AustraliaSimilar opinion? Write a review on ProductReview.com.au!
Find out how LG NeoChef MS2596 compares to other Microwaves
Know better, choose better.
Samantha S.Greater Melbourne (Inner), VIC
- 4 reviews
- 5 likes
So happy
I purchased this microwave as it had good reviews, and it was the best looking. It’s impressed me with how good it looks, and how clean it stays, and easy to clean inside.
Purchased in December 2019 at Myer for $280.00.
1 comment
LG A.LG
Hey Samantha,
Thanks for sharing your review. Your feedback is greatly appreciated and we are glad to hear that you are enjoying your microwave :)... Read more
If you have any questions in the future, please feel free to reach out and contact us on 1300 542 273. Thanks again for choosing LG, Alicia / LG AustraliaSimilar opinion? Write a review on ProductReview.com.au!
Anthea P.Perth, WA
- 5 reviews
- NeoChef MS2596OW (White)
- Verified purchase
Worth it for the jingle alone!
I could not be happier with this microwave. It was a worthy winner of the Choice award for Microwave of the Year. Its speed, ease of use, even-ness of heating and functionality (being able to even use for yoghurt / bread proofing) are unbeatable. And sometimes I put a cup of water in it for no reason other than to listen to the catchy jingle it plays at finish! Far better than my previous Miele micro, so glad I purchased.
Purchased in March 2020 at Winning Appliances for $229.00.
1 comment
LG A.LG
Hi Anthea,
Thank you for your great review. Your feedback is greatly appreciated and we are glad that you are enjoying your microwave :)!... Read more
Should you have any further enquiries, please feel free to reach out and contact us on 1300 54 227. Thanks again for choosing LG, Alicia / LG AustraliaSimilar opinion? Write a review on ProductReview.com.au!
Ann I.Greater Melbourne (Outer), VIC
- 3 reviews
- 1 like
- NeoChef MS2596OW (White)
- Verified purchase
Sincerely disappointing... Worst microwave I've ever had.
The only thing stopping me from leaving a 1-star rating is that this microwave does heat the food up... eventually.
I wish I was kidding when I tell you that the microwave took round about 18 minutes (on its highest power setting) to heat up soup this evening. And my soup still has cold blobs in the middle. You can imagine my sincere disappointment when you finally get around to shoving that nice, home-cooked soup into the microwave, and then after an 18 minute wait and stirring 3 times, you go to take a couple of enthusiastic mouthfuls, and y...Read more
uuuuuuuck... there're all these cold blobs still mixed in with the hot bits. Oh man! Who's ever heard of a microwave that takes 18 minutes to heat soup? Let alone a "state of the art" machine that has an alleged 1000W of power? What that an LG typo? Did they actually mean 100W of power? I've owned 30 year old, crappy 2nd hand clunkers in the past that've worked better & faster than this modern, self proclaimed "whizz bang" of a machine. It really is just a pretty face, and not much more than that. EXACTLY what I didn't want or need for $200+. The only reason I went looking for a new machine back in November last year, was that my ever-trusty and reliable 20 year old Sharp Carousel had finally beeped its last. I'd bought the old Carousel 2nd hand, it used less power, and always heated up the food perfectly and quickly. Never had any issues with Good Old Trusty. And then it was my poor misfortune to come across this brand new LG on Appliances Online. On paper, the microwave sounded terrific, and all the glowing reviews seemed to back it up. It really does have a sleek design, the photos aren't lying - but that's just about the only good thing about it, and it's a point that I personally couldn't care less about. You cant key in your time - you have to 'slide' it in, so it's not even as straight forward to use as it could be. It's a fairly noisy & clunky operator. This machine is a serious under-performer for the amount of power it chews, and exactly how it's managed to score this many glowing reviews from my fellow consumers, is a mystery that deeply troubles me, and will haunt me to my dying day. If I hadn't have just spent $200+ on this machine, I would throw it out of my window as far as I could fling it, and never buy another LG microwave again. For all the fancy fandangle functions this microwave has, compared to the older ones, it can't even heat up a bowl of soup properly on its highest setting after 18 minutes. So that, for me, is a big microwave FAIL.Purchased in November 2019 at Appliances Online for $208.00.
1 comment
LG A.LG
Hi Ann,
Thanks for reaching out, We are sorry to hear that you have had a bad time with your microwave and we would like to have a look into this for you.... Read more
We have sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, Alicia/LGASimilar opinion? Write a review on ProductReview.com.au!
Squirrel
- 5 reviews
- 2 likes
- NeoChef MS2596OW (White)
- Verified purchase
Does the job and looks great
We had to replace our old microwave after 9 years of faithful service and found the LG NeoChef. It was nice that they offered a white one as it matched our kitchen. The touch controls are simple and easy to use and offer a number of additional features but to be honest, our main use is just pressing the start button a few times to get up to the desired time and off it goes. Food is heated evenly and it plays a cute little tune once the time is up and your food is ready. I knocked off one star for three reasons: the door is ever so slightly out ...Read more
of alignment with the body so looks like it's not quite closed even when it is, the unit is quite light so moves when you open the door and finally it makes a buzzing sound when heating one in a while - time will tell how it holds out over time but for now, it's a great product.Purchased in January 2020 at Bing Lee Online store for $159.00.
1 comment
LG A.LG
Hey Squirrel,
Thanks for your review and sharing the pros and cons of your microwave. Your feedback is greatly appreciated and I will make sure to share this with our product team.... Read more
If you have any questions at all please feel free to contact us on 1300 542 273. Thanks again for choosing LG, Alicia/LGASimilar opinion? Write a review on ProductReview.com.au!
gymy777Greater Melbourne (Inner), VIC
- 11 reviews
- NeoChef MS2596OS (Stainless Steel)
- Verified purchase
Works a treat!
Great little microwave that fits well under my kitchen bench! Very easy to use and reheats food up really well! No fuss to wipe over and clean with the glass turntable very easy to come out of oven.
Purchased in January 2020 at Harvey Norman.
1 comment
LG A.LG
Hey Gymy,
Thanks for the review, we are glad to hear that you are enjoying your microwave and greatly appreciate the support.... Read more
Thanks again for choosing LG, Alicia/LGASimilar opinion? Write a review on ProductReview.com.au!
Courtney RGreater Melbourne (Metropolitan), VIC
Microwave kept setting on fire even after it was 'repaired'
This microwave was amazing - great look, sings when the food is ready and fits into our kitchen spot perfectly. HOWEVER, out of nowhere this microwave caught on fire. Took it back to good guys and got it 'repaired'. Less than a week after getting microwave back from the repairer (Magnatron was deemed to be the issue) it caught on fire again. We have since returned to Good Guys and received a refund but extremely unhappy as I really liked this microwave.
Purchased in September 2019 at The Good Guys for $199.00.
1 comment
LG A.LG
Hi Courtney,
Thank you for sharing your feedback on your microwave, we are really sorry to hear that you had a bad time with this product and I will definitely make sure to share this with management and the team.... Read more
Thank you, Alicia/LGASimilar opinion? Write a review on ProductReview.com.au!
Find out how LG NeoChef MS2596 compares to other Microwaves
Know better, choose better.
ToneSydney
- 23 reviews
- 7 likes
A good solid choice
I had to buy a new microwave urgently when our old one broke down, just as the Coronavirus was ramping up. The first replacement microwave I took home (different brand) boasted new technology to make the rotating platter obsolete, which seemed a great idea but in practice was loud and frankly utterly useless.
Fortunately the store was happy to exchange for this LG, which has the conventional platter but works just fine. Food cooks well in it and it is reasonably quiet. It's a compact machine but fits our dinner plates with ease. I quite like ...Read more
the looks as well. The controls are clever and fairly intuitive. They are a bit different, which might rule it out for *some* users - I would for instance think twice before buying one for my elderly father in law who struggles with technology across the board. Finally a special mention for the sound effects! When the food is ready it sounds like a Nintendo, which gives it a bit of personality. It might be a bit irritating to some, but we've found it a cheery and successful addition to the kitchen.Purchased in March 2020 at The Good Guys for $269.00.
1 comment
LG A.LG
Hey Tone,
Thanks for sharing your wonderful review, we are so glad to hear that you are enjoying your new microwave and appreciate the support :)!... Read more
If you have any questions at all regarding the functions please feel free to give us a call on 1300 542 273. Thanks again for choosing LG, Alicia/LG AustraliaSimilar opinion? Write a review on ProductReview.com.au!
Stylish, compact, light - but died after 2.5 years
Bought this one to fit in a shelf area that previously had a larger Panasonic 32l unit in it. We were disappointed with the Panasonic dying after a relatively short life and hoped the LG would fare better. The LG is compact, light (<10kg) and looks great and has overall performed well. It is on noisy side in terms of cheerful/annoying tunes when it has finished (and keeps on beeping until you see to it.
Today it stopped working - rotates the turntable, fan goes, and it makes a ticking sound - but no heating happening.
The frustrating thing is...Read more
Purchased in September 2017 for $230.00.
1 comment
LG A.LG
Hi Pete,
Thanks for taking the time to reach out and sharing a review on your experience with the MS2596OB, I have sent through a PM on Product Review to discuss this with you.... Read more
This is accessible by clicking on the top right of the page and your inbox will appear. You may also send through an email to lgau.socialmedia@lge.com or alternatively contact us via our Facebook page :) Thank you, Alicia/LGASimilar opinion? Write a review on ProductReview.com.au!
Roxanne B.Hunter Region, NSW
- NeoChef MS2596OB (Black)
- Verified purchase
Looks great, however, glass door shattered before using it. Very dangerous!
I bumped the top of the glass door with my hand and the outer edge of the glass door on all sides exploded on to the kitchen floor leaving shards of glass & sharp edges on all sides of the door. The rest of the glass cracked extensively. I have been Food Tech teacher for 13 years & I have never seen anything like it. I cut my foot and if a child was in front of the microwave when this happened it would have been disastrous. I will take it back to the Good Guys tomorrow and ask them to contact the ACCC to see if a product recall needs to be in place.
Purchased in January 2020 at The Good Guys for $188.00.
1 comment
LG A.LG
Hi Roxanne,
Thanks for taking the time to reach out. We appreciate your feedback and we are so sorry to hear that you had a bad experience and would like to look into this for you, if you could pleas... Read more
e contact us as soon as possible on our email lgau.socialmedia@lge.com or alternatively you may also contact us on Facebook so I can look into this for you.Similar opinion? Write a review on ProductReview.com.au!
Thehonestreviewer
- 48 reviews
- 4 likes
I love it
At the moment its still new so it heats food up quickly even within a minute I was amazed as I thought LG I was a bit hesitant when buying it. But it has so many features and for busy bees you can download an app to turn it on and heat your food just before you get home all from your phone. Surface in and out is easy to clean better then previous microwave's I've come across and its roomy too. Not noisy and I even got it at a good price too.
Excellent customer service The good guys mile end SA store . Staff member was honest and told us which was the best for the price range we were looking at and she new the products and features to items very well too.
The staff at the front where you pay were also great all gave service with a smile.
Purchased in December 2019 at The Good Guys.
2 comments
LG A.LG
Hi Thehonestreviewer,
Thanks for sharing your awesome review, we are so happy to hear that you are enjoying your LG Neochef and greatly appreciate the support :)!... Read more
If we are able to help you with any questions in the future please contact us on 1300 54 227 Thanks again for choosing LG, Alicia/LGYou're welcome Alicia and thank you for the reply
Similar opinion? Write a review on ProductReview.com.au!
Flimsy Glass Door Shattered
We have owned this microwave for less than one year when a small bottle of vanilla essence fell on the top corner. The whole glass door shattered into pieces and apparently not covered by warranty. Do not recommend this product.
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Rhema T.asked
How do you roast chicken an vegetables in it?!?!?
No answers
Prizmasked
Hi, does the clock keep accurate time? Or does it start getting slower/faster over the months?
No answers
John Kasked
I bought my MS2596 26/12/2017 had few issues other than working out how to use different features. Have rarely used it to cook anything for more than 15 minutes on high mostly reheat. Noticed about 12 months ago that food would not heat as much on second heat application like a 5 minute application then the 2nd 5min heat application was noticeably lower in temp. Last night my 6 minute frozen meal was still very cold in centre after the cooking cycle what could be the problem because this machine has had little use. Thanks...John K
No answers
Details
LG NeoChef MS2596OW (White)3.6(13) | LG NeoChef MS2596OB (Black)3.9(63) | ||
---|---|---|---|
Category | Microwaves | Microwaves | Microwaves |
Price (RRP) | $229.00 | $229.00 | $269.00 |
Type | Conventional | Conventional | Conventional |
Features | Child Safety Lock | Child Safety Lock | Child Safety Lock |
Capacity | 25L | 25L | 25L |
Dimensions | 272 x 362 x 470 mm | 272 x 470 x 362 mm | 272 x 362 x 470 mm |
Turntable Diameter | 292 mm | 292 mm | 292 mm |
Door Mechanism | Touch | Touch | Touch |
Colour / Finish | White | Black | Stainless Steel |
Power | 1,000 W | 1,000 W | 1,000 W |
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
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LG A.LG
Hi John,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your microwave and we will make sure to share this information with the team as ... Read more
we strive to improve our customer’s experiences with our products.