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3LG P09/12/18/24/28AWN-14

LG P09/12/18/24/28AWN-14

 Verified
3LG P09/12/18/24/28AWN-14
3.2

45 reviews

Positive vs Negative
63%6%31%
Build Quality
1.6
Value for Money
1.6
Ease of Use
2.9
Cleaning & Maintenance ?
2.0
Noise Level
3.1
Heating / Cooling Speed
3.4
Johns Suit Duster
Johns Suit DusterQLD42 posts
  P24AWN-14
Ease of Use
Noise Level
Heating / Cooling Speed

Absolutely horrendous always leaking water – Have bought a new lg version of this in mid 2017 and been leaking water inside the house since late 2018. Have called LG about it and they didn’t care they just brought out a technician who did nothing just vacuumed a bit. We then had to go to Fallon solutions and spent 809 on a clean in may 2020 and another 400 on October 2020. Now it’s leaking… Read more

again and it’s end of January 2021. Called LG again saying that we never complained about it before which is completely not true. Why would I spend close to 1200 dollars on getting it fixed and serviced and not try and get help and warranty from LG first. Called customer support today so that a technician can come out again or to replace the unit entirely. Hopefully they do something because I’m sick of using buckets and towels and risking my health and walls, ceilings and floors to damage.

LG
LG    

Hi GrimReaper55, Thank you for the feedback and we apologise… Read more

Tolly
TollyNSW4 posts
  P18AWN-14

worst built quality ever – I bought 2 units between July and August 2017 asured that I am covered with 5 years warranty. Big mistake. Oct 2020 both units start leaking water down the wall . Called LG , a technician came (my dog is more technical than him ...) he told me it's the manufacturer's fault and he left. I thought the next step is to organize repairs. He submitted a report to LG saying that it was my fault ( Most probably it is, i shouldn't buy LG) . Show details

Lara K.
Lara K.5 posts
  P24AWN-14

Will not go with LG again!! – I had it for 5.5 years as soon the warranty expires it stopped working I called LG not helpful at all, will choose Another brand over Lg Next time A lot cheaper as well Show details

In-depth reviews

unhappy customer
unhappy customerACT3 posts
  P24AWN-14

back up service – Based on a Choice review, we purchased this wall mounted LG air-con from JB hifi in July 2017. It replaced a Daikin unit that was near 20 years old. 2 weeks after its annual service in Nov 2018, it started to leak water down the inside wall. Various theories as to why this happened have been said by air con technicians. Anyway after 2 visits in… Read more

Nov 18 by a local air con technician, then 4 visits by an LG approved service technician, the unit continues to leak water despite the condensation tray and fan being replaced with genuine parts. So my next step was to contact LG; they asked that photos of the wall be supplied along with a copy of the receipt and a service report. All information except the LG approved technician service report were emailed. I assumed LG would obtain a copy of the service report from their approved technician - WRONG assumption. After a couple of days I phoned LG to see where my case was up to. LG advised I had to obtain a copy of the service report from the LG approved technician and send this report to LG. And I thought governments were the sole domain of nonsensical processes. Whilst some reviews say this is a good air con unit, it's the 'back up' service/repair by LG that sadly lets this brand down.

Bree
Bree36 posts
  P09AWN-14

Super quiet split system – We purchased 2 units through a great sale The Good Guys were having in early December 2016 and they were installed before Xmas. Unfortunately from day one, one of the units was just blowing warm air and our installing technician didn't notice. The other was working fine. The warranty process and support through LG was good but lengthy. It took… Read more

until February for the faulty unit to be fixed and up and running. Unfortunately being the Xmas period and reliant on external contractors meant we were at their mercy and forced to wait. (The service from contractors was great).

Back to the units - exceptionally quiet, and very quick to heat up or cool down the bedrooms that we have had them installed. It has more features than I know what to do with, but it is easy to use and we are very happy with both the units. External noise is minimal, and it also has an option to make it even quieter.

If I could find a negative it's that it bleeps when you turn it on and off which is a bit annoying when trying not to wake the baby in the room. For some reason it doesn't bleep if you have set the timer to turn it off. Having said that, it's never woken our little one, but the fear is real!! ;-)

Bunbury
Bunbury11 posts
  P28AWN-14

Upgrading from old system – Old A/C died so had to upgrade. LG was the only brand the local installer sold. Had it installed Oct 16 and has been great so far. Outside condenser unit is very quiet. I can hear my neighbours over mine. Took almost a full day to rip out the old and put in the new LG. Nice and easy to operate and has TURBO mode for a quick cool down when you come… Read more

into a hot house which only takes about 5 min.

Normal running is also nice and quiet inside. Can also be set up to remote turn on/off via your smartphone on your way home but we haven't used that option.

Our place is about 150m square and we only have this one unit. Its not designed to cool this much area but we close all doors until main living area cools (which is what the air con is rated for), then open up bedrooms and it seems to keep the whole house cool after that. (Bedrooms not a cool as main living area but still OK.) I am probably working it harder than its design but keeps up fine, even on 40 - 45 degree days. Happy so far.

Positive reviews

David s
David sVIC10 posts
  P09AWN-14

Great air conditioner – I have had this unit two years now works great in summer keeps our bedroom cool and very warm in winter it is so quite in either heating or cooling would buy another Show details ·  1

sarah
sarah8 posts
  P09AWN-14

Refreshing – I love my LG reverse AC So easy to use and setting easy to understand. From icey cold to its to dam hot in here. Not noisy at all. Only negative Is it is a bit high on the electricity bill. But has definitely been worth having in my home.  Show details

Kerrie
Kerrie5 posts
  P24AWN-14

Best Air conditioner around – The Air conditioner is very quite at times I have to check that it is working, no where near as noisy as the last one. I have also noticed I no longer need the lower temperatures as the unit works very well around the 24 degree mark my last air con sat at around 18 to get the desired comfort  Show details

Negative reviews

Ashish
AshishQLD8 posts
  P18AWN-14

LG sucks – I've made biggest mistake buying LG aircon. After 1 yr of purchase, it started to leak water. When I registered warranty request , they took 3 months before sending me details of a technician. After technician came here, he was giving me go around by saying, water is coming out because you keep window open. When I asked him why doesn't same… Read more

problem exist with my Fijustu airon, then he agreed for further investigation. He checked everything and did not find any leak of gas. Told me that he will come back with gas to fill up, so he can check a leak if one exist. Next day they sent me an invoice saying a leak existed. Such crooks these people are. Such crap after sales service, never buy LG again in my life.

Rhys F.
Rhys F.ACT
  P18AWN-14
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed

Leaks down the wall.. 3 visits, still not fixed – Installed Feb 2017. Thermostat problems immediately, heated way beyond the setting. Cooling problems as well, leaks down the wall on hot days. 2 LG techs had a look 2 years ago as well as the installer but still the problem persists. We can only run it when we are monitoring it. I have contacted LG again munerous times only to find the don't have a technician in Canberra any more.. What a Joke Show details

Josie E
Josie E
  P18AWN-14
Ease of Use
Noise Level
Heating / Cooling Speed

Broken down twice in 2 years – We do not recommend LG air conditioners. We purchased our air conditioner on 31 July 2017. In August 2018 it stopped heating. A repair person attended and fixed it. In January 2019 it stopped cooling. At the time of review (Feb 2019) we are still waiting for LG to repair or replace under the warranty. Show details

Recent reviews

scott.wentworth
scott.wentworthVIC5 posts
  P24AWN-14

Terrible Customer support – Unit purchased in Jan 2018, aircon worked fine during summer. Winter came around and turned on heating.... it didn't work. Called LG who put me on to a service centre who then advised me it is $120 call out fee even if the unti is faulty. If he then has to order a part and come back it will be another $120. WHY SHOULD I HAVE TO PAY FOR A CALL IF YOUR UNIT IS FAULTY WITHIN THE WARRANTY PERIOD. I will NEVER buy another LG product EVER!@  Show details

Split System Air Conditioners

Find out how LG P09/12/18/24/28AWN-14 compares to other Split System Air Conditioners

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Poor service from lg
Poor service from lg
  P09AWN-14

Problems out of the box – Had it installed in July 2017 and had problems with inadequate heating straight away. The installer started completing the warranty documentation at the time of installation and lg support insisted that the unit would be ok after a reset. Installer advised that a technician fee of $120 would be payable if he successfully completed a reset. The… Read more

support gave specific instructions to reset the unit and seemed to function with obvious problems in the rhermostat.... the unit was over warming the room beyond the temp setting and allowing the room to cool too far below the setting.... Qld is a mild winter........ limped through the remainder of winter and unit cooled adequately in summer.... coming up to winter again and the impotent heating has resurfaced.... am suspecting that it is a problem with the thermostat playing havoc with the software

Sue
Sue
  Verified P12AWN-14

faulty switch in motor failed after only 6 months after power outage – Very happy with the installers and the unit was very quite. Unfortunately it stopped working after only 6 months during very hot weather after loosing power. Ours it not the only one this happened to after contacting our supplier he advised it had happened to 3-4 other units in the last week.  Show details

Min
Min11 posts
  Verified P24AWN-14

It's working great – Before I had a little research about the Air conditioner and LG is not great anymore so buy Japanese brand. Anyway, the price was little bit different so I chose LG one. I've used it during Hot summer and really happy with LG one. There is a Jet mode to make a room cooling down quickly and also quiet too. Recommended it if someone is looking for good air conditioner.  Show details

Linus
Linus4 posts
  P12AWN-14

Keeps you cool – It is really great to have this running over the summer really kept the house cold. We also have reverse cooling upstairs but this one is far superior in comparison. It also has an option to blow hot hair incase during the winter if thats what you are looking for.  Show details

Tim
Tim4 posts
  P18AWN-14

Thermostat issues on our model – We always have issues with the thermostat not working. Setting temp at 30 degrees during summer and the air is still too cold. We have wifi function also, and the app is not user friendly. Fairly energy efficient and quiet, but wouldn't recommend due to the above issue with the thermostat  Show details

tan
tan4 posts
  P09AWN-14

so cool – i am very happy because i can spend time with myair in summer i always use this when i installed this crew help me to install this so i could install without any problem also this is easy to control and start i like this whole performance espeacially cool performance  Show details

Suzanne WYNN
Suzanne WYNN6 posts
  P18AWN-14

Loveit – We love our split system. It was the first one we ever purchased and we are most happy with it. We generally don't tend to use the heating as we have since had ducted hearing installed but the air conditioning covers the area we need it to cover quite adequately.  Show details

y2kdisease
y2kdisease8 posts
  P24AWN-14

Excellent Value for large areas – We've had this installed and going for the last one week and on the one hot and humid day we had it did an amazing job. The unit cools quickly and the 4 litres of condensation that it drained out in 1.5 hours is testament to the chilling capacity of the compressor and evaporator coils. I ended up watering my plants with that. The unit is… Read more

located in the kitchen and dining area which gets chilled within a few minutes of being turned on, and the partitioned living rooms and hallways cool down as well making the whole house comfortable quickly on a hot day. The timer functions are great to use and the temperature controls allow the unit to be used efficiently. The outdoor unit and indoor fan are quiet. The outdoor unit is on the larger size and the indoor unit has a clean look to it.

Overall compared to the top-tier competition, the LG P24AWN-14 is great value delivering amazing performance at a lower purchase price.

Amna
Amna7 posts
  Verified P24AWN-14

Completely satisfied – We have a fairly large living room and this unit works great with heating and cooling it. In summers the temperature starts going down in minutes. Can't hear it when it's on, so it is v quiet which is a plus point for me. Best thing is, it is a smart AC and we can control it over WI-FI from anywhere.  Show details

Split System Air Conditioners

Find out how LG P09/12/18/24/28AWN-14 compares to other Split System Air Conditioners

Know better, choose better.

Compare all
Ezy
Ezy13 posts
  P24AWN-14

Great Aircon and can be made smart with a simple module – Got this Aircon in August 16 (last year). I got it from JB HI-FI in an extremely good deal. This a very good & reliable aircon. Cools & heats our big livingroom, kitchen & Theatre. It can be made smart by installing an LG wifi module & can be controlled from anywhere. It has been very reliable so far.  Show details

Sarah
SarahWA9 posts
  P09AWN-14

Reliable air conditioner – This unit is easy to use and looks great. It cools well and is very quiet. Had some problems with the associated lg smart application and getting it to sync with the air con but no problems so far with the actual air conditioner. This is replacing a Samsung unit which died prematurely so chose LG unit for its brand reputation.  Show details

Jessilou
Jessilou5 posts
  Verified P12AWN-14

Fantastic for the area – Easy to use, quiet, multiple settings, wireless dongle to turn on unit via app (not included and cost us $85 but is very useful), reasonable price for unit and install and works a charm. Very good product. I just hope it lasts a long time. Brought from the good guys and they did a awesome job installing it.  Show details

Grime
GrimeVIC42 posts
  P09AWN-14

Warms up the bedroom and front lounge very nicely – We have this unit running in winter and it heats the bedroom and front lounge very well.Very cheap and economical alternative to using gas ducted heating throughout the home.Looking forward to more comfortable sleeping come summer.Also the exterior unit is whisper quite,we haven't had any complaints from the next door neighbours.  Show details

Steve
Steve2 posts
  P24AWN-14

LG split aircon – I'm Ac tech Easy to fit lighter than old LG air-con it replaced. Quieter operation inside and out Superb heat fiction can't mention cooling as it bloody winter still........ Comon spring Mum and dad impressed and there old hahaha Easy to use they said Congrats LG you have done great  Show details

westieboy
westieboy4 posts
  P24AWN-14

Would not buy a LG air conditioner again!! – We have had an LG Air conditioner for 7 years suddenly stopped to find out from technician call out charge of $170 the main electronics board has blown on the external unit and fan motor noisy and $1900 to fix!!! What??? and on top of that parts hard to source - waste of time repairing so we have to get a new one - one would expect a unit to last longer than 7 years really disappointed.  Show details

JLK
JLK5 posts
  P09AWN-14

Great for small air conditioner! – Very happy with this air conditioner for a small bedroom, heats up the room very quickly. It is a fairly quiet unit, the only downside is there is a light on the unit which illuminates when turned on which is not ideal for a bedroom when you want complete darkness.  Show details

GimJam
GimJam4 posts
  Verified P24AWN-14

Great Airconditioner – This is the first airconditioner we've ever bought for our large open-plan brick rendered living space. The remote feature is great and the timer is wonderful for being able to warm up the house so we can arrive in a warm cozy space! The settings and temperature control is easy to use. We haven't had it long enough to test out the cooling for hot summer weather. The noise levels are quite good and we are happy with it so far!  Show details

NS64
NS646 posts
  P24AWN-14

Great unit, have trouble with the wireless module – Looks so good and elegant, very powerful with cooling and heating, the turbo cooling is amazing it cools the whole house quickly, it was advertised that it takes a wan module for operating remotely over the internet, bought the module and tried to follow the instructions with setting it up but no luck, my local provider doesn't know much about it nor the installer so I am kinda stuck, but of wan is not important to you this is a beast of an AC  Show details

tilba16
tilba1631 posts
  Verified P24AWN-14

LG P24AWN-14 – Purchased from Powerland in Sydney as the price was very competitive and combined with a $29 delivery to Narooma was the best price going. The aircon works well, happy with remote control, so easy to operate. Decision to purchase was its look and that a wireless option was available for remote operation. Bought the wi-fi option from Billy Guyatts… Read more ·  1

online (best price of $85) however my gripe with this option is it is not easy to set up due to the useless App they provide. LG Smart AC is the app which does work but once installed it suggests to update to SmartThinQ which would not recognise the wifi. So now I use the LG Smart AC and ignore the update message each time I want to operate the A/C remotely via my phone.

If you don't want this option then I would recommend this aircon. If I knew the hassle with the wifi setup prior to purchase I would not have bought this aircon.

Tom
Tom21 posts
  P28AWN-14

Decent performance – Installed in 2015 - Solid stone and brick home. So far it has worked well. Seems to struggle a bit with the stone walls and brick but that is to be expected. Only gripe is the fan noise which a little over the top and its quoted heating area size is vastly estimated.  Show details

Kyle S
Kyle S4 posts
  Verified P18AWN-14

Perfect Air-con for our unit! – Have had this air-conditioner installed for a few months now and can not find a single thing wrong with it. It's quiet, easy to use and heats up our home perfectly! The timer function and the wifi makes it very handy to set up so that it warms up the place in the morning and just before you come home from work.  Show details

blah123
blah123VIC7 posts
  P09AWN-14

Good product – A good quality product with a reasonable price. Very quiet and easy to use. The instructions in very easy to understand. Highly recommended. The instructions is very clear. The temperature shows very accurate readings. Suitable for medium size bedroom. When we open the door, we can feel the breeze on the hallway.  Show details

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