The machine starts a washing cycle, fills the machine with water tumbles the clothes then extracts the dirty water out of the bottom of the machine & all ova the floor
Any body know how to remove the wash plate from this machine . I have a LE error saying same thing jamming this plate
What does the LE error mean on this machine. I got it first time it tried to spin and never does the spinning. I can't seem to find the receipt so I couldn't get warranty
I have never had this, but according to my manual, it means that there is something (coins, pins, clips etc) caught between the wash plate and the inner basket. Its not clear how you remove the object.
This was a brand new unit that was left in garage after purchase for a while. It it started working again. one thing I did was unplug and keep pause button for few seconds. then plug back and push and hold pause and spin buttons same time. but not sure which or if these actually fixed it
Hi just wondering if anyone has had very large black coating all through there clothes and washing machine. I'm talking about as large as a 10 cent piece. Lg are saying it's skrud but it looks like some sort of coating. Tub cleaned 3 times with tub cleaning tablets and it comes back within 2 washes .
Yep. But mine are very small clumps of slime that probably comes from machine moisture that doesn't dry but probably builds up inside the bowl lining and holes. Small dust, cleaning products that should dry or be rinsed in every wash or be trapped in lint filter.
I don't clean the tub with special products though to get rid of it.
It's a common problem but brushes off very easily. Do it when damp is better.
They recommend a hot wash or tub clean monthly. You could try it now and then, it might fix it but a machine shouldn't need hot wash or clean so often. LG don't like hearing this but most brands do NOT have this issue.
Yes my WTG7520 is also getting black stuff over my clothes. When I do a wash without clothes the black stuff is floating around in the water. I don't think the water is emptying properly and maybe is getting a build up inside the bowl lining and holes like Brenda has said. I will ring LG on Monday and see what they say.
Same here. And it can leave marks on lighter clothes if yr not careful pealing it off. I thought perhaps it was a build up on the inside of the side vents/filters that are on the inside of the tub. I clean out the lint filters every wash but I can't seem to remove the other flat vents. Dies anybody know if they can be taken off & cleaned also?
Purchased WTG6520 end of July but on a quick wash the spin cycle comes up as "low". I can manually over-ride the spin cycle to achieve "mid" spin but not "high" spin. This results in longer drying time. My previous washing machine was an LG 7.5kg and I was able to override the low spin on the quick cycle to achieve a high spin. please advise.
Hi, What you can do is put the spin on manually after it has finished and just do a high spin on it's own. That's what i have found.
Thanks for the reply and yes I have done the high spin manual step after the quick wash has completed but that cycle is an extra 15 minutes. When added to the quick wash time of 33 minutes that makes the total time of 48 minutes which is not exactly a "quick wash". As I said initially, my previous machine was an LG 7.5 KG the bigger brother of my new machine. I had that machine for 5 years before it gave up the ghost and I was always able to manually adjust the spin to "high" even when the quick wash cycle was selected. I don't know why LG changed the washer computer software in the latest model which effectively prevents the owner selecting a high spin on a quick wash.
We have had the WTG6520 for about a month now and have spent a lot of time trying to level the machine to try and stop it vibrating during the spin cycle. Mainly when it is coming up to speed or decreasing in speed. (Maybe this is part of the design and is normal as once it has come up to high speed the vibration is minimal and somewhat acceptable). The instructions indicate to look inside the drum to centre it and adjust the front feet accordingly. The rear feet having no adjustments make it necessary for us to place some non-slip rubber under both rear feet to comply with the installation instructions indicating the allowable slope under the entire appliance is to be less than 1 degree and also to get the drum in the centre. Doing all this the best we can it still vibrates. This is also with no clothes in the machine. With clothes in the machine it does get worse. There are no error codes though. Anyone else having this problem? We have looked at the Troubleshooting and ensured that the floor is rigid, all levelling feet are touching the floor, wash load is evenly distributed, and all packing materials have been removed.
Hi. We are having same problem. Have you found a solution?
Hi, The solution for us was to change to a Fisher and Paykel front loader.
Sounds like mine suspension rods are letting go all 4 of mine are getting replaced. I think when they made these machine they used cheap nasty parts and slapped a lg logo on it.
LG lid issue - My machine is only a few months old and rarely used. The lid has broken and can’t be closed. For a short time I noticed a clicking noise as the lid closed but it would still close properly and it would work. Then one day I opened the lid to find the lid itself had cracked in both corners near the hinge and pieces of plastic had broken off. This prevented the lid from sitting back into place properly therefore it can’t work anymore.
There must be some problem that caused the lid to make that clicking noise, something underneath caught, grabbing, grinding.
Has anyone else had this problem?
The response I had from LG, Betta Electrical and the service people that Betta fobbed me off to was that I broke it myself - Disgraceful attitude. I’m dealing with them appropriately through the Dept of Fair Trading.
But I really want to learn about this problem. Please let me know if anyone has had anything similar.
I am sad to read you have a lid problem My machine is washing and I am very satisfied.
Anyone else have this problem where the mechanism that closes the lid should move freely and not be stuck?
Had our machine for a month now and our lid works perfectly, no clicking noise or any grinding. It's very smooth when closing/opening.
Yes just had the same issue and LG tech has come out as ours snapped clean off without us forcing it. Only to be told our problem and that it'll cost approx $300 to fix. This is only 10 months old.
I have had the same problem, twice, our machine is around 12 months old and we have gone through 2 lids. Both craking in the same spot on the hinges. We never do full loads and never been rough on it. Terrible machine, don't buy!
We are having the exact same issue with the same machine. Told it was covered under warranty on the phone and then tried to charge us $201 for a door replacement deeming it’s not covered. The door is too heavy with the thick glass for the hinges, we have not done any damage to the machine it made the same noises over time and one day a crack slowly appeared. Taken to the office of fair trade too. What was your outcome?
I demanded a new machine because they didn't fix it within a reasonable time. I went through lots of crap with the arrogant manager of Betta Electrical in a Central West NSW town where he and his staff treated me like crap. He ended up ordering the hinge and getting his mate to put it in. The labourer told me the hinge had seized up for no apparent reason but that he sees it alot. LG are horrid to deal with. Don't buy LG and don't deal with Betta
Don't deal with LG you'll be sorry and out of pocket
I'll never buy an LG product ever again and tell family and friends not to either. I constantly buy appliances when I renovate my investment properties and will never buy an LG product. I can't believe the thousands of dollars they charge for one product and then give no service - absolutely disgusting!
Had the exact same problem. We were able to get a replacement lid only to have it start cracking again 3 months later.
I purchased my WTG7520 at the end of June 2022 and last Friday the lid completely cracked off When I rang LG about the problem as I knew it would be under warranty, after some pretty crappy customer service initially including no explanation of the warranty process and no email confirmation that my documents had been received, I was told it wasn't a manufacturing fault for the photos and I was to get a technician out to determine if it was a manufacturing fault. However if the technician didn't find it to be a manufacturing fault i.e. I did it which is absolute rubbish I would have to pay the cost of the technician and repairs Please explain to me what the purpose of having a warranty is then! Will never be buying LG again
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