Wow after I finish
Dealing with a company that just never wants u to finish. I paid 60 extremely large payments to finish my loan. But when I call to make I’m done I am informed that I owe them an exit fee. They won’t inform you of this fee so they can still keep charging you extremely high interest and keep listing you as a bad credit risk. Wow an amazing company What another fee to come after that and a fee for that too
Just realise this company is only there to make sure you can never be free of debt.
I dealt with Marko Milutinovic who was absolutely fantastic. Communicated everything and kept me informed every step of the way. Unlike other lenders he told me everything upfront and where I was at I cannot fault the process I went through.
Steven Bekhit has been great in his dealing, he is an asset to Liberty, very professional and kept me informed
Steven Bekhit was a very professional person and kept me informed at every stage of my loan process, he was transparent in his dealing with me, the process was very smooth and he always picked up my phone and was able to clarify all my doubts, A big thank you to Steven Bekhit
Smooth and painless!
We went directly through a broker who recommenced Liberty. With everyone else turning us down or wanting to charge crazy interest rates, Liberty did everything they could to work with us and helped us get into our new car without any issues at all! The process was so quick and smooth. Couldn’t be happier with the end result and how were treated.
Fantastic customer service from start to finish
Marko was fantastic every step of the way, dealing with a difficult transaction and explaining each step required as we moved through the process. This made for an easy transition to trading an old for a new vehicle
Great Customer service
Dealing with Marko, has been an absolute pleasure. I would highly recommend the services provided for a car loan. Great customer service . Prompt response time. Easy going, professional approach and above all easily contactable. A quick and Smooth transaction process.
After dealing with another finance company who gave us a run around for 10 days , we decided to go with liberty. Loan was approved within 24 hrs, we are glad we made the choice to change. Interest rate was also competitive, we ended up with a better rate as well.
If i could give him a bonus i would. :)
Matt' is a true specialist in his chosen field, was of great assistance, very knowledgeable of the product in question. Communication was excellent always keeping myself updated throughout the application process. I will recommend and will happly utilise next time.
Fraudsters of millennium
Beware of these scamsters, they give you money on the basis that it cannot be returned any earlier, if you do, u will still have to pay an interest amount which they term as deferred interest payments coz u have paid the amount early which is half interest of the term of the loan!!!
Thanks Nick, pleasure to speak to and live our new car
Communication and application was a smooth process really happy with the service- live the flexibilty with payments and the website really easy to use. Thank you Nick for all your assistance.
Thank you Steven
Kept me informed every step of the way
Communicated what I needed to do and what is happening
Very efficient - ensured loan was settled prior to my holiday tomorrow
Followed up on all emails and phone calls promptly
Currently I'm delivering Customer Service to students under Cert III in Business - I will use my positive experience with Liberty as a case study.
I would like an explanation as to why you charge an equalisation fee on a car loan when if I default you get the vehicle to sell so there is no risk! I was not told by the broker what this fee even was. I will be getting a lawyer to look at this as it’s complete rubbish and if I havnt missed any payments and refinance through another lender you should be paying that equalisation fee back to me. Not happy and taking it further.
Broker misled client
Your broker, [Name Removed], misled myself about my loans and installed a 7 year loan instead of a 5 year loan. All the emails that I had regarding these two loans, stated that they were 5 YEARS and only to find out today that is not the case when we are about to upgrade my daughters car! Have lodged a complaint and I’m taking this further. Not happy
Great service! A lot of help and very accommodating
I couldn’t have had a better experience with Callum Jackson! Amazing service very patient and informative and accommodating to all my needs ! Would definately recommend his service to other people.
Great Service, Friendly and helpful team.
Having previously been a customer, Liberty was my first choice. Callum was more than helpful and the rest of the team I dealt with went above and beyond to get everything sorted. Would highly recommend to family and friends and look forward to using Liberty again in the future.
Mohamed at Liberty assisted me with car finance for my business. He made the process simple, his communication was A1 and he was just a top bloke. I wouldn't hesitate to recommend Mohamed and the Liberty team in future.
- Verified customer
What an exceptional service
Athan and the Liberty team provide such an amazing service. They really went to extra length to ensure that I got the right loan, under the right conditions that would suit me and my budget. They really made sure I was fully informed and comfortable with my decision. Athan took the time to explained to me the pros and cons of why I should buy a newer car with gap and full comp insurance it all made total sense, felt safe and still my monthly repayments were less than other competitors. I am really satisfied with my rate and Liberty also over delivered on my expectation. What enjoyable, informative and stress free experience. Great job Liberty, highly recommend !
Great service. Very helpful
Jacob at liberty was very easy to deal with. He was more than happy to answer any questions I had. He got me a good rate on my loan. I would refer him and liberty to anyone looking for a car loan.
A Wonderful Experience!!
i am one happy customer!!! i never met with sales rep (Athan) and everything was so easy to get settled, communication was really great! and the overall customer service, from both Athan and Jacob was truly amazing. The interest rate i got on my carloan, no other lender could of done better, especially NOT the major banks.
i am really pleased with my experience and the service i received with Liberty.
Jacob Bullen was brilliant, he was very helpful. Great communication. Happy with the loan , very satisfied with the rate with the loan. Recommend liberty and Jacob for any future loans
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Questions & Answers
I want to know if I could borrow $10000.00 to buy a van for my business
What will be the interest rate and repayment over 2 years
Sorry Josiah You need to check with Liberty not me. My advice to get a few lenders quote before proceed.
Just to update my complaint, one of the Liberty staff come back to me after this review public and reduced the rate of 40 points.
Liberty Financial M.Liberty Financial
Hi Josiah, great question! We have a variety of car loan products of the consumer or commercial variety. Interest rates and terms are subject to our lending criteria. If you don't mind passing on your contact details via private message, we can reach out to discuss this scenario with you. Hope to hear from you soon Josiah. Cheers, The Liberty Team.
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