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Lifestyle Clothesline

Lifestyle Clothesline

4.6 from 924 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (19)
  • Return Claim MadeYes (1) · No (20)
  • Customer Service
    3.2 (20)
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Great Clothesline for apartment living

published

This is the third hills clothesline I have purchased.
The first 2 were for my children and now that we are moving to an apartment as well I knew I needed another for ourselves.
Great service and quick delivery.

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Sue

SueHunter Region, NSW

  • 2 reviews

Dreadful After Sales Service

published

Our top of the line Hills clothesline was installed in 20 minutes during pouring rain. The installer found we had some groundwater but kept going with the installation while complaining about his knees. We have never been able to lock our line into its base as the line sits about 8cm proud of the clip lock. When I looked at the Hills installation instructions I saw that a larger hole should have been dug, a gravel pit installed then concrete. Have contacted Lifestyle on 3 occasions, no help. Look elsewhere.

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Paul M

Paul MSouth East Queensland, QLD

  • 9 reviews
  • 3 likes
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Delivery time was excellent (a few working days)

published

Bought a no fuss 12 Line AUSTRAL STANDARD 28 CLOTHESLINE. Self installed. No great problems there. I needed 2400mm given existing timber posts which brought me to the range available online at lifestyle. It has been 5 months now and overall pretty impressed.

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Pam

Pam

  • 4 reviews
  • 1 like

Don't bother with this mob

published

Bought a washing line 2 years ago and paid for them to install it. After 2 years of normal usage, it fell apart. They don't want to know. No customer service, just wiped their hands. Now it sits with Fair Trading. Manufacturer, Hills, just as bad.

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customer

customerSouth East Queensland, QLD

hills 6 line retracting clothesline

published

Hills offers lifetime warranty on their retracting clothesline, its written in large letters on the box. My Hills clothesline is breaking apart, lines broken, receiving bracket broke in two pieces, it stopped retracting and when i tried emailing Hills with pics and asked them to honour their lifetime warranty they asked me for receipt, its been more than 4 years, who keeps the receipt for this long. I got an email from [name removed] (ZENDESK AMES Australasia) that basically Hills cant honour their lifetime warranty without receipt even though pics clearly show its hills clothesline. very disappointed, please stay away from hills brand or expect to buy new when something goes wrong.

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Jess

JessPenrith

  • 23 reviews
  • 14 likes
  • Verified

Hills Everyday 6 Retracting Clothesline

published

Best clothes lines we have bought. We bought one from The Clothesline store first and it was the worst. Worst product and worst customer service. Highly recommend the Hills Everyday 6 Retracting Clothesline from Lifestyle Clothesline

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Obaid

ObaidSydney

  • 4 reviews
  • 4 likes

Ambiguous delivery timelines

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Be prepared to wait, and wait and wait

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Mevans

MevansGreater Melbourne (Outer), VIC

Great product

published

Purchased Austral retractaway 50 and post as it was Australian made and the best fit for my yard. Great product, easy to order, installer was great. There was a delay in delivery, which wasnt a problem, but would have appreciated being informed of delay and reason instead of having to ring (a couple of times) to find out what the holdup was.

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Installation service

published

I bought 2 clothesline including installation. 1st the installation guy did not call is one day in advance to organize appointment. 2nd no one discussed with owner how high do they want the clothesline to be installed. ? Do they think we are dwarfs/ midgets. The living household member are at least 185 cms. 3rd no information mentioned that clarify enough about the installation is only for clothesline not included covers . Good point is the lady at call centre is very helpful when I ordered . Also good response between business owner to me on the message .
I actually have to reinstall again coz we cannot walk in the backyard. So sad I wasted my money .

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AndrewSmith

AndrewSmithAdelaide

  • 12 reviews

Easy, quick service

published

Bought an Austral Duo Clothesline. Ordered online, delivered in 2 days. Smooth easy process, with no issues. The clothes line was relatively easy to assemble, though the instructions from Austral were oddly worded.

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kathleen B.

kathleen B.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Disappointed and exhausted

published

2 weeks after ordering, I contacted the company to check the progress. I was told it would be delivered at the end of the week. At the start of the following week, I chased this again to find that it would not be fabricated until the end of the week. I chased this again the next week and after finding that it had now been fabricated, it was going to sit in the factory until the end of the week before dispatch. To be delivered the start of the following week.
It would appear the the 5-20 day "guarantee" on manufacturing time it just a catchy phrase that has no value. Deeply disappointed with the lies and run around I have had to endure.

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Ramya

RamyaRichmond-Tweed, NSW

  • 5 reviews
  • 6 likes

Dreadful Customer Service

published

Ordered and paid for product - was informed delivery would be between 2 and 9 days. I organised other work to be done during that time so the tradesman could also install the clothesline. Two weeks later no clotheline. When contacted was told they would ship it the following day!!! When I asked why I had received confirmation it had been dispatched when it hadn't there was no clear answer. They don't appear to care less about customer satisfaction. I will never buy another product from this company.

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YNOT

YNOTMelbourne

  • 5 reviews
  • 7 likes

Great Service.

published

Very happy with the service, delivery and installation of the Austral Super 4 Clothes Hoist.
The price was competitive and we were kept informed of the process from start to finish, via email and phone.
Thanks.

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Kayzee

KayzeeBendigo

  • 17 reviews
  • 7 likes

Very happy

published

Purchased an Austral Foldaway 51 rotary clothesline. Arrived within a couple of days after ordering! Very happy with the amount of hanging line space - this was my main concern as we were replacing a huge 1960's Hills Hoist. The plastic handle & rotary parts probably won't last for a lot of years in the harsh Australian heat but overall very happy with this clothesline. The big bonus was that were able to remove it completely for a recent party held in our backyard & use the area for seating! No issues with Lifestyle Clotheslines - would use again!

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RSB

RSB

  • 2 reviews
  • 1 like

Great service

published

Very good service. Got a phone call from a very nice young woman letting us know that our order would be late because the colour we wanted was not in stock.

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Return Claim MadeNo
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Annemarie

AnnemarieMetropolitan Adelaide, SA

  • 2 reviews

Great service

published

Lifestyle clothesline went over and above to get medical the color I wanted to match my fence of my brand new home . There price was excellent give them a go you won’t regret it .

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PatriciaG

PatriciaGMid North Coast, NSW

  • 2 reviews

Should have made this purchase months agouti

published

Happy with my portable clothesline the service was great and the staff very helpful. I would recommend Lifestyle Clothesline to anyone. From the time I placed the order to the delivery man just great

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Kat

Kat

  • 5 reviews
  • 1 like

Good product

published

I ordered an austral removable clothes line. The web site said upto 9 business days for delivery. It came on the 11th day after I sent an email asking where it was. No real drama. A friend cemented the base in and it’s all good.

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GrillaBBQ

GrillaBBQBrisbane

  • 30 reviews
  • 28 likes
  • Verified

Paid to write a review and you could win $100

published

Are the reviews real or just hopeful they will win $100!
The product design is flawed, at the front rain falls off like a roof, this is because the entire front of the cover is secured to the front of the clothes line. The rear is secured only on the sides. When it rains the water collects and pools on top of the cover at the rear. This is because the back is not attached to the frame. Difficult to describe! I have had to heat a screwdriver and insert holes at the back so it will drain the water, basically any positive review must have not has rain or perhaps they wanted the $100

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Page 1 of 47

Questions & Answers

Ginni B

Ginni Basked

Have not received clothesline or refund I would appreciate if someone could contact me to resolve this issue
Thank you

1 answer
Fired Up
Fired Up

Contact them directly rather than asking the public

Tony

Tonyasked

Can the austral foldaway be lowered it's too high for my partner

2 answers
Nic
Nic

Yes, the austral foldaway can be lowered

Hi Tony, Yes the Austral Foldaway rotary clothesline can be lowered. It does depend on the position of the bar in the ground socket. There is a bar inside the socket that is set by the user when installing. this controls the height of the clothesline. If the clothesline is to high when in its lowest position, the socket would need to be dug up and the bar lowered in the socket, then re-concreted in. Hope this helps.

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