Lighting Style

Whatever happened to customer service? Lighting Style Australia was quick to take my money, just not quick to tell me the product I bought was discontinued, I had to chase them. No replacement offered, no discount, no gesture, nothing. Just "we'll refund you when we do". How generous, returning my money. Feels like once they've got your cash,… Read more

service is optional. Extremely disappointing and not the standard you'd expect.

Update, 12th of October, 2026. Following my original review, I received an email today from Lighting Style's National Sales Manager explaining what happened. I appreciate the effort to respond and provide an explanation. However, it's worth clarifying that I placed my order on October 5th, chased it up myself, and only received a response on Friday the 9th four days later, despite the advertised one to two day dispatch. Now, a week after placing my order, I'm being told that suppliers were being contacted. That may be so, but none of those efforts were communicated to me at the time. I also want to acknowledge that the company offered 25 dollars in store credit, which I declined. Given that postage alone was 20 dollars, the practical value of that gesture is limited. A more meaningful gesture might have been to pair that credit with free postage, rather than effectively requiring me to spend more with a business after a poor experience. I've also been asked to remove my review because it hurts the business. I respectfully disagree. It's not the review that causes reputational damage. It's the experience that leads to it. I appreciate the apology and explanation, but the communication I received after posting a public review would have been far more valuable when the problem first occurred. My original review stands. Hopefully future customers receive that same level of attention and communication before they feel the need to leave a negative review.

Amazing products and service. Recently bought a few lights and bulbs of them for a bathroom reno. The price was much lower than my local stores and the selection more impressive. I had a few queries about the lights and got responses from the company within minutes (!). The lights arrived quickly and are very good quality. Had a problem with… Read more

one of the bulbs and a replacement was sent very quickly free of charge. Couldn't recommend this company more!

Easeness of website & clarity of product image & specs presentation – I havent received the goods i am giving a comment on easeness of using the website as the images & specs of the products were presented in clear and precise idea about the product size, how it looks like.

Looking for a good sensor light – Range of products and descriptions was good; some explanation of technical terms would be useful; such as 'lumen ' and 'k'

Quick and easy sale. :) – I found BUG003 product and description easily and the checkout process was quick. This particular light globe has been burning bright for a couple of years. :)

Good luck getting a fix or replacement for a light that had incorrect parts in assembly – Ordered Solar light as specified. Was not disptched in a timely manner. Had to follow up. Was sent from the manufacturer not from the store. Was supplied with screw fixtures that did not match. They had used wood type screws into metal plate as… Read more

well. Was told by lighting style they just grab any screws out ofthe box. It is clear this is the case given what was used. The fixture is loose as a result and looks crap. AS illustrated. Lighting style using freight cost as excuse for not replacing, and stating its not warranty. GOODS WERE NOT SUPPLIED AT REASONABLE STANDARD for what is near $400.00 fixture.