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Light In The Box

Light In The Box

2.8 from 726 reviews · View Statistics

Reviews

  • Product Quality
    3.2 (426)
  • Return Claim MadeYes (138) · No (365)
  • Shipping
    3.2 (335)
  • Warranty Claim MadeYes (53) · No (424)
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ziz

zizGreater Melbourne (Inner), VIC

Good service

published

Great range of products at really affordable prices. I'm really pleased with the quality of the product and service was exceptional. However, I would have liked to attain more information regarding the item which would've helped me with finding the correct sizing. In all, my first experience purchasing a product from this company and I'm really happy with the online shopping experience.

Incentivised ReviewNo
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They did honour the 10% discount

published

After a day or two, I received email that LightInthebox did refund me 10% and that shows the chat agent did act on it.Now I'm waiting for my order to arrive.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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DO NOT BUY FROM THIS COMPANY

published

Appalling service. No contact details and responses to any queries. Products cannot be returned and no phone number. Terrible company

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LightInTheBox
Pinni Y.LightInTheBox
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Fran

FranGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Terrible experience - product not as described AT ALL

published

Overall terrible experience. Ordered a bike light, got a clunky bike light WITH SPEAKER inside (?!) . Nowhere in the desciprion was a speaker mentioned. Almost absurd considering it's such a bizarre addition to a simple bike light. Contacted customer service they said it was written on one of the (50) product pictures even though it wasn't in the product desctiption - if I had paid attention I would have seen it. Would have been funny if I didn't have to send the items BACK TO CHINA at my expense. So, not funny. Never again. Would rate 0 is I could.

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LightInTheBox
Pinni Y.LightInTheBox
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  • Verified

wall tapestry

published

It was easy to process the order and payment was made through the use of Pay Pal. The product was delayed in being shipped, but the company advised me it would be delayed so I was not left wondering what was happening. When it was finally shipped I was advised promptly and it arrived in super quick time. It was exactly what I had ordered. I could not be more happier with the product, nor the service given by Light in the Box

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Review collected in partnership with LightInTheBox

David

DavidGreater Melbourne (Metropolitan), VIC

  • Verified

Won't accept returns, low quality

published

Don't buy from this company. I purchased an item as a gift, the size was wrong and within a few days of purchase they refused to exchange it. They kept on going on about their policies. The product was very poorly made as well.

Product Quality
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1 comment
LightInTheBox
Pinni Y.LightInTheBox
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We love shopping with Light in the Box

published

I received my order yesterday..I recommend this website ..fast, easy and trustworthy. I love this site . Try this site and you won't regret.

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Elle jisun

Elle jisunSydney, NSW

If you want to ruin your wedding day then buy dress with this company.

published
Incentivised ReviewNo
Return Claim MadeNo
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Alison

AlisonCanberra 2600, ACT

  • 5 reviews
  • 2 likes

Costume dresses: Will not accept returns

published
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LightInTheBox
Pinni Y.LightInTheBox
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Great clothes, fit perfectly!

published

I am not the person that buys online clothing, in matter of fact I am constantly telling my to not to do so because she is always sending them back. However while I was in the website I saw some funny t shirts and since wasn't too expensive decided to give a go. They were spot on! Very pleased with the products. The shipping took a little bit longer than the expected but I live in a regional area, so I was expecting it anyway. I definitely buying products here again!!

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dkl

dklGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

Never again!

published

Purchased 4 clothing products. At least they were received. However, female small sizes were more like 2XL for men!! Must be BIG women wherever this junk is made lol One men's shirt was ok but the other was nothing like what was shown on the website. So 3 out of 4 items straight into the charity bin.

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LightInTheBox
Pinni Y.LightInTheBox
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Jacob

JacobMetropolitan Adelaide, SA

Good quality clothing for a fair price

published

Most companies can offer absurd prices for low quality clothing but Light in The Box is very considerate and fair for their pricing and the quality has far exceeded my expectations, sizing was slightly larger but that is not too much of an issue, I will definitely buy from here again.

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  • Verified

Great clothes

published

Just love the tee shirts. The quality is really good, sizes not quite as I expected, just sightly small, but that is because it was my first time purchasing from your site. Next time will buy one size up. I found it relatively easy to navigate the store and yes you have a great range of products. More than happy to keep shopping with you
Can't copy invoice, order #44324131

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  • Verified

Great couch covers!

published

I was looking for covers for my couch online and found this site after half an hour looking ,by luck. The fitted couch covers I got for my l shaped couch set i couldnt find here in Nz so ideas very pleased tomalsomfind They were good quality and affordable! Also they fitted nicely.

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Terrible quality of the blazers... cheap material . online shopping scam

published

I felt like I got robbed by this shop..the price I paid each blazers were not worthed for the quality

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LightInTheBox
Pinni Y.LightInTheBox
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Never received my product

published
Incentivised ReviewNo
3 comments
LightInTheBox
Pinni Y.LightInTheBox
Allison
Allison

Hi there - my order number is 41399691

LightInTheBox
Pinni Y.LightInTheBox
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Phantom

PhantomSouth East Queensland, QLD

  • 3 reviews
  • Verified

Excellent Quality Product

published

Wasn’t quite sure what to expect having had a few very poor and low quality products from some online stores, however was very surprised and happy when I received Light in The Box order. Thank you.

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  • Verified

Hassle free shopping

published

The range of art on this site is impressive and the quality of the product is amazing. Shipping was prompt and we're very happy with our purchase.

Product Quality
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Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

  • Verified

Good. Postage was slow.

published

Easy to navigate and find what you are looking for.
Quality of product is excellent.
Satisfied with my purchase.
Postage took longer than expected.

Product Quality
Shipping
Return Claim MadeNo
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Review collected in partnership with LightInTheBox

The reviewer stated that an incentive was offered for this review

Terry

TerryHunter Region, NSW

  • 6 reviews
  • 2 likes
  • Verified

Perfect for the price

published

Every thing i have ordered has been of good quality for the price and easy to find and fast delivery but no refund only credit and you have to spend more money to get the benefit not happy with no refunds

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Page 1 of 37

Questions & Answers

Fair

Fairasked

Hey "scam in the box" you still scam people with your fake products and lies.
And the best part with your fake 5 star rating.

No answers
Gai

Gaiasked

Are light in the box so called “oil painting hand made” just images printed on to the canvas or are they original hand painted paintings?

No answers
Marilyn

Marilynasked

Hello,
I would like to know about their sizes, are they as per Australian standards.
Sometimes, even as per chart , it can be either too small or too big.
Should I go by the US sizes on their measurements table.
Thanks to advise.
Marilyn

4 answers
Astrid Lydon
Astrid Lydon

Hi Mariyn
Short answer no. I size up 1 or 2 depending on style and fabric of garment. As a rule I use the size chart indicated beneath item, sometimes nothing shows even in size chart, and I have mentioned this to LITB. Hope this helps

Marilyn
Marilyn

Thanks so much , so if I wear size 12 I should order 14 to be sure.

Astrid Lydon
Astrid Lydon

Hi Marilyn
Hope sizing works out for you. I just thought to add as a plus size ,125 bust, I now go up to 131 or thereabouts as indicated on chart. So I would advise to keep your bust size in mind when ordering.
Cheers Astrid

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