Outstanding customer service!
From researching item, to online purchase and delivery, everything was top notch. A pleasure to do business with the Linelink team!! Will recommend and shop here again. Thanks again. Rodney.
Great product at the best price
Purchase a Cellink Neo from Linelink at a great price. Product arrived earlier than expected and was brilliantly packed to maximise protection. Everything appeared to be in order with a selection of wiring options. Haven't connected yet but looking forward to putting it all together with my Viofo A129 Duo Dashcam.
For those, like me, that live in regional areas and don't have many options locally, this is a great way to buy and Linelink Online have made this an easy and pleasant experience.
Nick H. Armidale NSW
- Verified customer
Great Product at Good Price
I purchased a Cellink Neo from Linelink Online as the one they stock has all the connectors included for hardwire or cigarette lighter socket for power input as well as cigarette socket and three wire output cables. Every combination possible for power input and power output to dash camera is covered with the supplied cables and connectors. They also have competitive pricing.
The only minor constructive criticism I have was I was not informed my order was delayed. I did not find this out until I sent a query as tracking was indicating shipment...had occurred but no tracking status was showing during the course of the four days there after. Upon sending a query (which was answered promptly) I was advised that delivery was delayed due to stock being water damaged and awaiting arrival of next shipment. I expressed concern that the system shows my order shipped when this is not the case. I was advised that when an order is placed the system automatically generates the parcel consignment label and at that point the Australia Post system immediately sends you an email advising of the tracking data. I assume this system works well when you have stock which is despatched on time. I must admit my queries were answered promptly (within two hours) but it would have saved a lot of anxiety if I was informed the delivery was delayed without me having to send a query. Would I use Linelink Online for future purchases? Yes I would but please inform your customers when there is a delay in shipping there order.
everything went fine product was excellent fast delivery all good
people buying online all the time come to understand two things about online shopping 1/the choice is huge and better value 2/ it takes a little longer than going to the shop and buying it ..............postage ect if you cant wait go to the shop
Good range of quality products and competitive prices BUT unfortunately all tarnished by their lack of communication and professionalism.
They lied about my order being sent when they didn't even have the stock on hand to begin with, and then they bluntly lied on their ebay feedback account about providing me with daily updates about the delay, where in actual fact they only replied once, and only because I chased them up one week after they dishonestly marked the item as sent. Based on some of their negative feedback comments, it seems that ...similar issues have occured in the past as well. I actually left a neutral feedback as I did receive the item in the end, but they still couldn't admit their mistakes or just leave it as is, but instead they continued lying to cover them up. Please take this as a constructive feedback as whoever is responsible for managing your ebay account should probably be looking at their team responses more closely to prevent any reputational risk for your company.
Product is fine, but website lies about dispatch times
The product is fine, but the website lies about dispatch times. There is a countdown clock saying order before a certain time and it will be dispatched the same day. Like others have said this is a lie. the order was dispatched 2 days later, with Express Post delivery taking 4 days from order. If the website didn't lie to all customers about same day dispatch this would be a 5 star review.
- Verified customer
Slow shipping & poor communication!
I purchased a product from their eBay store with express shipping. It didn’t arrive for several days, with the dispatch label showing that it was posted the day I ordered it; meaning they didn’t send it via express post. Throughout the whole process they didn’t provide me with the tracking number (even though I asked), I assume to cover up the fact that they weren’t actually using express post.
Basic website functionality, no tracking, fast email response but not really helpful
Very basic website design, not the greatest experience, annoying pop-ups. Don't be fooled by it saying next day delivery, because that didn't happen. Does not provide shipping tracking information, you need to email and ask for it, however, even after I have requested it by email, I was told that there were "thousands of orders", and that I should receive my items 7-10 days later, no tracking was given.
Now, although the company doesn't meet many of the standard expectations of modern online vendors, the packaging was quite well and it did en...d up arriving after about a week. I did also noticed that their response to emails was fast before my item was delivered and quite delayed once the item has been delivered. So if you are happy to wait for your item, with no visibility of when it will be delivered, the site sometimes can be quite competitive with their pricing so it is worth considering.
Shipping took to long
Bought a Viofo dash cam online from Linelink after seeing a deal posted on Ozbargain. From ordering online to receiving the dash cam took 1 day less than 3 weeks which is too long.
Also no tracking details provided despite having asked for them. Not sure why they are unable to provide tracking details. Was advertised as Express Post but there was nothing express about it.
Did not provide the advertised product
I purchased a Viofo HK3 Hardwire kit. The kit I was sent was a cheaper version with no automatic low voltage functionality.
I am currently in the process of sorting this out, but it should never happen in the first place. I highly recommend people avoid any company who bait and switch products.
- Verified customer
Great Website, Great Customer Service, Very Competitive in Price
First time ordering from Linelink Online. I bought a Viofo A129 Duo dash cam and am very happy with the whole experience from using the website, chatting to customer service prior to purchase, check out and fast delivery. They were quite competitive in price compared to other major online stores and am very happy at the price I bought my dash cam. They are very quick to respond to my queries and concerns too. I got my order delivered within 2 days as I made the order at night time. Nothing negative to say really, so far so good. Hopefully the dash cam will last and I won't need to make a warranty claim. If I do, I will update my experience here. I highly recommend Linelink for any anyone looking to buy a dash cam.
Great product , a little issue with a wrong part sent but resolved FAST ! Thanks
Had an incorrect item sent , was rectified ASAP . In fact a new item was sent before I resposted the old for return .
Issues happen but it’s great to see such great customer service in solving my issue.
My Gogogate2 garage is awesome .
Excellent Quality, Great Customer Service
The supply & delivery of the A129Duo made the whole purchase a plus. The followup by staff of a logistical was exceptional. The product was of the highest quality, easy to install and works well. Certainly lived up to best price guarantee on the website.
Don't believe them when the website says they have stock and do same day shipping!
Claimed item was in stock and same day shipped, I didn't hear anything for three days and after being fobbed off a couple of times on chat they eventually admitted they didn't have it in stock. So they wont tell you they are not in stock, they just sit on your order. What is worse, the website still showed it in stock and able to ship within 24 hours - so don't believe them when they show they have something in stock. Probably drop shippers who don't know the suppliers stock levels. Took just over a week to get a refund back through PayPal. Plenty of other companies to choose, so I recommend avoiding these people.
Service, Price and Quality Products!
It was a breeze doing business with Linelink! They were more than accomodating, punctual in response to questions and very willing to go the "extra mile!" I look forward to fitting my new BlackVue unit! Thanks guys!
I bought my Blackvue B112 battery pack from Linelink to power my Blackvue dashcam. I'm very happy with the price, the delivery of the product & ease of purchase with Linelink.
The quality of the product is excellent. It does exactly what they describe. Very happy.
Will use them again.
Good service and iSmartgate - great product offered by Linelink
This is my first experience with Linelink and I was very satisfied, I ordered a smart gate controller called iSmartgate. A quality product, very competitive pricing and postage was quick. Have already recommended Linelink to my friends for iSmartGate product.
Viofo dash cam
Ordered Viofo A129 Duo Dual Lens Dual Channel Dash Cam from Linelink. The price is very reasonable and shipped was quick. Cam was easy to install and use. Happy with the purchase and would recommend the buyer. Thank you
Great service and product
My first experience with Linelink and I was very satisfied. A quality product, very competitive pricing and shipping speed was much quicker than I expected. I would definitely use Linelink again.
- Verified customer
Exactly what i ordered, not generic
Easy to find and ordering was very easy also. This part is available from various manufacturers but i needed it to be manufacturer specific, which is what i received, in very good time. The free express post was an added incentive to purchase.
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Questions & Answers
i have ordered a Olympus DM-720 Voice Recorder (4GB) through Linelink online, and since doing this, have found the same product through Ryda.com ... the thing is, i am happy to purchase through Linelin, but they did not give any opportunity to purchase a waranty, and they did not give any information on what comes with the recorder.
Ryda.com tells me that i would have received batteries, a 1 year warranty, and a carry case. Do i also get this with Linelink?
Can someone from Linelink please respond, as i can not find anywhere else to get in touch with you? .the 'contact us' option , when i click on it, does nothing.
Thank you, and btw, i am looking forward to dealing with you in the future, as long as everything goes well with this purchase. :) have a great day everyone
Deakin F.Linelink Online
Thanks for your message Lorraine. The item purchased is a standard package from Olympus which means no matter where you buy it, you'll get the same thing. In this case, batteries, carry case and product warranty. We hope you are enjoying your DM-720 and hope that you'll come back and shop with us again. We offer the best prices in Australia on Olympus Digital Voice Recorders, Blackvue Dash Cameras and the GoGoGate garage door smart home automation products. www.linelink.com.au
Can I pick up my item in store?
Deakin F.Linelink Online
Linelink Online is purely an online store. We do not have a retail shop front and by doing so we can offer you better pricing as we don't have the expensive overheads of a retail "bricks and mortar" store. In fact, we guarantee that we will match or beat any genuine competitors price and we can do this by not having an expensive shopfront to maintain.
i want to buy a samsung galaxy note 3 off line link but not sure if its secure for my credit card details and also if its an real samsung galaxy note 3 phone.
I had no problems paying with paypal using credit card. I ordered a Samsung Galaxy Note 3 on the afternoon of Saturday 11th January and received item in the morning on Tuesday 21st January. Phone is as described and works perfectly. I was worried when I did not receive a tracking number at first and sent an email late on 15th January and received a reply in the morning on 16th January advising that a tracking number would be supplied by 18th January and it was. I kept tracking and item seemed to be in Hong Kong from 18th to 20th but on the morning of the 21st it said it was in Melbourne ready for delivery and I received it before noon. Basically once it is shipped it gets to Australia within a few days. The longest wait time was actually getting the phone ready to be shipped.
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