LiquidLEDs Lighting

I ordered some lamps critical for a project handover on a Thursday morning.We paid the overnight rate for freight and the Liquid LED site said we would receive our lamps the next day(Friday) . It's now Tuesday and the Australia Post tracking is showing that the goods are still in Chullora .Australia Post haven't even got the parcel yet from what i… Read more

can see . I tried to ring and got an automated message asking me to email . I've sent 2 polite emails and no reply . Please Liquid LED, spare me the reply saying we apologise for the inconvenience BLAH BLAH BLAH . From reading the reviews this a common occurrence . No accountability once they have your money. Will never use again Gave one star because otherwise I couldn't lodge my review

The LiquidLEDs '11W GLS LED Bulb E27 Frost in Warm White' (dimmable) is the best bulb on the market in 2025 in my opinion if you're looking for the closest thing to the old 100w incandescent bulb. It's high 1500 lumen! Low glare! Warm! Dimmable! Fast on & smooth dimming! Skin, hair and even the air feels good under this light, and it causes no… Read more ·  1

'glare pain' to the eyes! Colours look normal! It should be sold in supermarkets and hardware stores. I've got a box of bulbs collected over ten years trying to find the equivalent of 100w that didn't feel like flouro or hurt my eyes, now going in the bin. This LiquidLED bulb is the bomb. Can't comment on the other bulbs they sell, but this one I can highly recommend. Great for older people with eyesight issues and also people who are sensitive to LED light. ***PLEASE LiquidLEDs, start making these 11W dimmable warm frosted bulbs in a B22 (bayonet fitting) too, so I don't have to get my lamp holders in other rooms changed

While these smart RGBW Festoon lights are nice the advertising is wrong. "From the website: Take your lighting to the next level with our Smart RGBCW Festoon String Lights. Available in multiple lengths (from 6.4M/8 bulbs up to 40M/48 bulbs), these festoons give you 16 million colours, tunable… Read more

whites (2500K–9000K), and complete control via app or voice. Whether it’s a backyard dinner, a café terrace, or a wedding celebration, these lights instantly set the perfect mood – from vibrant party vibes to warm, cosy ambience." You cannot use these lights the way they are intended. The Smartlife app or the Tuya app severely limits the capability of these lights. For example you cannot create a scene like a Christmas scene and 'save it' for later use. I have sent many messages to Liquid-leds and are getting lame responses. I have tried phoning and again coming up short with a message service. These are expensive lights and I would like a refund.

Great seller – Goods arrived promptly, communication spot on throughout. The returns process (my error on some goods) handled really well with instant responses and guidance from Liquid LED. On-line shopping can often feel (and be) risky, with Liquid LED I found zero reason to feel at risk. Would recommend without reservation. Show details

RUSTED ON CUSTOMER – Rusted on customer, keep coming back for truely great customer service -- any problem is not a problem, even misbehaving globes are replaced.

Outstanding Custer service experience! – Smart plug -in Dimmer is Brilliant & the customer Service by Michael is even better . Thanks Michael Liquid Led lighting are integrate plus !! Show details

Horrendous, non existent customer service & terrible logistics – Ordered some Festoon lights (60 Meters) on 24th November in preparation for a party I was hosting on 18th December, I thought plenty of time Originally I had them listed for delivery to my PO Box to ensure safe and easy delivery, the owner then emailed me and said they use a courier rather than australia post for larger orders (presumably cheaper… Read more

for them) - so I provided my work address

Two delivery “attempts” (they didn’t attempt, but claimed to) later, I get another email asking for a different address, once again, I comply and provide another address

By this time the owner was aware of the requirement of them arriving by 18th December - I flag that they seek to be lost as the package was not moving on tracking and I get a response “ I want to assure you that your package has not been lost.” followed by “ I understand the urgency of your situation, as you are hosting a party this weekend. Rest assured, I am doing everything possible to ensure your festoons are delivered immediately.”

Well, low and behold, even with me offering to collect from a depot myself, I now have no festoon lights for my event, and unable to arrange others in this period of time, so the space is completely ruined thanks to the incompetence of this company and them not valuing customers enough to pay for quality shipping, instead choosing the cheapest method possible

To say I am disappointed is an understatement - this company has single handed ruined my event for 50+ people.

The icing on the cake? No compensation offered, not “still take the lights and we’ll give you half of the price refunded as a gesture we are sorry” - just a cold and heartless email where they pass blame onto others and say there’s nothing they can do.

Do yourself a favour and purchase from a more trustworthy company.

Abysmal service with terrible/faulty quality product – Faulty product, terrible customer service, terrible troubleshooting, and poorly translated installation instructions. I've spend more time going back and forth with parts to replace a faulty product which has cost me more than the already over priced product. Also sent a spare 240v lamp for 24v lights - not sure there is quality control anywhere in the business. DO NOT RECOMMEND

After reading an article on their site, there was a help/got a question button so I clicked it bc I had a ? – HUGE time suck. I have an enclosed VERY OLD light, very hard to take apart, and the light just went out. I had purchased some 60w/9w LEDS from a home improvement store awhile back so I was researching if I could replace my 25w old school with the new LED 9w I had. I clicked to read something on this site about this very thing. As I read I… Read more

realized the article stated it was OK to use the LED bulbs I had in the fixture HOWEVER, I still wanted a expert to say yes you can bc this is a very OLD lamp and I did not want to destroy it. You can't even find 25w bulbs anymore (or at least not where I live). I saw a chat thing in the corner saying something like "have a question" and I did so I clicked it. In the chat I simply wanted confirmation on what I read to make sure I was not going to blow my fixture. The only response I got was you will have to return to the store/or speak to the store where they were purchased for help. ZERO help b/c I tried that already but they were closed for the night. I just wanted to have some freaking light in my DARK hallway and wanted to know can I or NOT. Simple question and they could not even answer it. Waste of time. I want to be clear the person WAS NOT RUDE, it is just why have that help button there? The article is on your site, it was a simple question unless this was just a sales dude who knew nothing. Not the person to be running the chat.

Great Product, even better service – Have 4 strings of lights in our function area. Work brilliantly, and very flexible with the app. Soooo many colours. One set had a fault after 12 months, but with a 2 year warranty, we had peace of mind. Customer service is paramount in the we situations, and the team were friendly, efficient and prompt at arranging a replacement. I DREAD online shopping because of warranty issues, but I was thrilled at how easy and painless this was. Show details

Very responsive – I completed a Contact Form on the website and received a very timely reply. Much appreciated.

LiquidLED's A great review – The website is good to navigate and its easy to order. Tracking & comms from start to finish. I have made 3 orders and all have been spot on. The globes are exactly what I wanted and I was able to co-ordinate the whole unit with complementary lighting. Simple eco secure packaging, not over done. I won't buy globes from anywhere else now.

Prompt delivery and excellent after sales service – Ordered a number of items and all arrived within a few days. We had some trouble setting up one of the items and the service agent (Michael) was thorough and attentive with the trouble shooting. When it was deemed the item was faulty there was no hesitation to send out a replacement. 5/5.

Most impressive after sales service – Faulty globes were replaced immediately upon notification. Excellent service and tact from Michael.

looking for a hard to get ( vintage) item – Found the best match but unfortunately size was not a good fit Show details

After purchasing product they said it was my problem when these LED globes blew. 'DO NOT BUY ANYTHING FROM THIS COMPANY' – Product worked well for over 5 weeks and one failed. Product failed again and then on the 3rd time it failed on the product they recommended from their website. This was with a details of where these were going to replace Halogen globes, they said that they don't take responsibility for their me purchasing these globes. 'DO NOT BUY ANYTHING FROM THIS COMPANY' ! Show details ·  1

Stunning difference LED lights make – Slowly changing house over from halogen to LED. Difference is unbelievable. Power usage is slashed to 20% of what the halogens were using but the brightness is greatly increased. Had one faulty globe. Notified them and they are sending a replacement immediately. Great product. Great service. One improvement would be reduction in email notifications. Each order generates about 10 delivery notifications. Show details

Lights flicker – Beware these lights flicker unless you have a specific dimmer they list. I have a good quality clipsal LED dimmer switch and these light do nothing but flicker. I contacted support and they told me that only two dimmer switches are compatible, both a cheaper dimmer than what I have and because i have clipsal (which should work fine and has never… Read more

had issues), that I'm not eligible for a refund. I would be wary buying any bulbs in future from this company. I wasted my money buying bulbs that should be compatible. I've never ever had this issue with bulbs I've purchased before.

3 out off 5 light bulbs defect within 6 months – I bought 5 x B15Small Bayonet Cap Candle Dimmable Filament LED Bulb 2700K Warm White 6Watt. That was 6 months ago and today the third of the 5 failed. That's over 50% failure rate after half a year. The bulbs are in a chandelier with has open well-ventilated light fittings, so there was no overheating due to the light fitting. Show details

Excellent Product – Have ordered several times with this company. Absolutely fantastic to deal with. Excellent customer service and prompt dispatch

Great Service – Liquid LEDs have excellent products that are very well priced. If, on a rare occasion, a faulty product emerges, they very quick to rectify the matter. Show details

fantastic service – wrong item accidently delivered and replacement on the way right away

Warranty Service – Received a super quick response to an email on Sunday, with replacement globes arriving safely in the mail this morning (Tuesday) Show details

Excellent warranty customer service – I unfortunately have had to raise two warranty claims within the past week or so, for two LED globe failures in a multi-globe pendant. The warranty process though, has been excellent so far. I just provided a video of the failing globes (both failed globes started to flicker badly), using their extremely simple warranty process and LiquidLEDs have… Read more

replied to thank me for the videos and then sent out a replacement globe - no quibbles, no arguments, no nonsense or any grief whatsoever. This is customer service as it should be - at its absolute outstanding best. Thank you so much.