Lismore Appliances

This place is so bad I ordered something for my Samsung fridge in January, ring them 4 times now as we havent received it to be told that it should of been send months ago, got told they would refund the money cause they didnt order it, I would give this no stars if i could, I'm stilling waiting on a refund and this is now 4 months all up shocking go somewhere eles

Review of Lismore Spare Parts I would not recommend dealing with Lismore Spare Parts, as my experience has been extremely frustrating and a complete waste of time. I placed an order online and paid in full. With most businesses, you would normally receive an automatic payment confirmation, receipt, or tax invoice — but in this case, I received… Read more

absolutely nothing. No email, no confirmation, no invoice.

A few days later, I followed up. Fortunately, I had taken a screenshot at the time of payment, which captured the order number. Using that order number, I contacted them and received a response from someone named [Name Removed], who advised that it would take 6–12 days for the goods to arrive at their store before being posted to me.

After 12 days had passed with no updates or communication, I emailed them again. [Name Removed] replied saying he would check with the supplier and get back to me, but provided no further details. I never heard back.

At that point, I became concerned that this may be a scam and requested a refund. Since then, I have received no response at all and no refund at the time of writing this review.

Based on my experience, I strongly suggest staying away from this business. Dealing with them has cost me time, effort, and unnecessary inconvenience

The absolute worst company to deal with. Avoid like the plague. I am currently awaiting to receive a refund for parts that were paid in full and never received the goods or even a receipt. A very dodgy company that I believe drop ship everything. There are many more reputable appliance companies only. Avoid!

I ordered a part for a Samsung fridge. It hadn't arrived after 10d so I called to enquire. I was told the part was on order from Samsung and would arrive the next week. I received an AusPost notification 2d later and the item arrived when promised. The people I spoke to per phone were polite and helpful. I'm sorry this business gets so many… Read more

negative reviews. It must be hard to keep track of 1000s of parts and 100s of orders especially for a smallish business. My order was fulfilled satisfactorily. It would be helpful if the business gave some early feedback so customers would know when to expect their order. Not knowing what's happening creates plenty of space for feelings of being scammed when it is in fact a legitimate business.

Lismore appliances fixed stove as discussed – Booked on Friday to have dual fuel stove fixed. Not notified of the time the Electrician was booked. I rang early Monday was given the time of booking which was that afternoon. Electrician fixed the gas top and electric stove. $200 call out and $90 for parts. Cheaper than a new one. He was here for over 1 and 1/2 hours. I had no problems. Lost a star for not notifying me of the booked time. Show details

Reliable and good customer service – We bought a reconditioned stove and had issues with the unit switching itself off. I praise the patience and reliability of the staff at Lismore appliances with doing numerous visits to resolve the issue. We are very happy with the stove and the issue was resolved with their very competent technician. Show details

I don’t even want to give them one star. Absolutely appalling to deal with. Totally unprofessional and dodgy. I don’t even think that they know what they are doing. Had to bring out my appliance manual as the bloke didn’t know what to do. Another time charged me a $250 call out fee for doing absolutely nothing . I told them there was no need to… Read more

come out first as I knew what part was needed but they did then charged me and never answered my texts after that. Definitely do NOT recommend

I ordered parts for my Samsung Fridge ice maker. One part arrived promptly and the other didn’t come. This was July 2025. I subsequently sent emails messages and initially I was told the parts was coming from Samsung, so I waited a bit longer. I then started asking where it was and just completely got ghosted. I sent a further seven emails and was… Read more

completely ignored. When I called the business I spoke to another person who has (we will see) rectified the issue, internal governance. This still doesn’t explain why I was completely ignored for seven emails! Don’t give yourself the stress. Deal with somebody else.

I ordered a Fisher and Paykel part on Jun 17th, choosing Lismore Appliances because its a lot closer to Gold Coast than other options. The order was promptly confirmed and payment taken same day, but no shipping confirmation followed that week, so I looked elsewhere. On the morning of Jun 23rd I emailed Lismore Appliances requesting them to… Read more

cancel the order, while later that afternoon I got a call from someone there asking me to clarify my delivery address - where I replied that I'd already requested the order to be cancelled. The gent apologized and said he'd refer to the email. Then on the 25th I received a notification from Aus Post saying a consignment was being prepared, followed the next day by a notification saying the parcel is on its way with expected delivery by July 2nd (regular post with tracking). Meanwhile the other company I bought the item from received my order on the 18th, shipped the next day and it was delivered on the 20th by Express Post - StarTrack (and all for cheaper than Lismore Appliances charged)! Don't buy from Lismore Appliances if you need parts promptly.

Just add to the big list of negative comments for this scamming pack of ..........! Yes they say its booked with a courier company and hasn't even been picked up. Been over a month now and still no comms or emails from this mob. Will not shop here ever again and would strongly advise other consumers to avoid this company. They take your money and you get nothing. Show details

My order took over 2 months to arrive only to find it incomplete and incorrect. In getting in contact with them they refused to reply to any of my emails bar 1 of them and then refused to accept that their website had incorrectly advertised the item.

Stay away from this business. I ordered some Miele products through them and i didn’t receive a confirmation. I paid through Paypal and after emailing and trying to call (with no one answering the phone) I sent a complaint to Paypal, They then contacted me saying they lost my order (not true) and would send asap. A few more weeks went by and they… Read more

still didn’t send so i kept on emailing and calling them without any response. Their customer service is really bad. They should be made to close their doors.

Bought a product that is defective. Have emailed, phoned and left messages but no reply. Despite the recording in the phone message emphasizing their high levels of customer service, would have to say from my experience they are not serious about living up to this commitment.

The Product Review said be objective. So, let me be objective. This 'company': 1. Advertises products on the internet that it doesn't have and will probably, never have. 2.Your money is quickly deducted from your specified account, when you order an item, and no further action or communication takes place. 3. You call them several days later and… Read more

the company representative says she can't find her glasses and can't help you, 'at the moment'. You persist, and she finally agrees to refund your money. Your money is not refunded. 4. You call back several times and the call is never answered. You try calling from another phone and the call is never answered. You are put on hold for ever. 5. I'm glad I paid with Paypal; just might my money back?

Awful company - ordered a part which still had not arrived after three weeks - chased it up via e-mail - no response. I would never ever ever purchase from these again. Show details

I purchased a part for my fridge online more than a month ago and have heard nothing. They don't advertise any phone numbers so I emailed several times to get an updated and received no response. I managed to get a phone number and was assured that it would be sorted out 'asap' but they wouldn't confirm when so against my better judgement I left… Read more

it. It's been over a week and nothing has changed and when I try to call nobody answers and I get a message saying mailbox full ... the irony is their hold message talks about customer service being the top priority- ha!

Service does not match their recorded message – I would recommend that you do NOT use this company. Failure to deliver required part in reasonable time or provide an accurate estimate of ETA. Different reasons given by different employees for failure which suggests they have no idea of what is actually happening and are making it up on the spot. They don't respond to emails and in most cases… Read more

their message log will not accept additional messages due to being full. Presumably full of complaints. I am seeking a reversal of payment via my bank.

SCAMMERS - AVOID AT ALL COSTS – I suppoe this is just adding to all the other terrible reviews. We had our LG fridge "serviced" by Lismore Appliances as they are the local authorized technicians. After 5+ months of back & forth, not only did they take my money and not fix the problem, they also damaged the exterior of the fridge and then said "that's the way it was when we got… Read more

it". Terrible customer service and basically just lie to you until you give up and go away. I've lodged an official complaint with NSW Fair Trading...hopefully something happens to reign-in these local scammers.

Worst company in history – absolutely the worst experience dealing with these amateurs. They don't take any responsibilty for their poor service. They'll take your money but no product arrives. No one answers the phone. I've waited 5 weeks only living an hour from their warehouse then they offer refund and accounts don't answer the phone to refund you.

Hopeless – Hopeless. Ordered a part in Nov and still haven’t receive it on 30/1; when they answer the phone they say it’s in the mail; most calls and all emails go unanswered.

Scammers. Avoid them – I also got scammed by this company. Bought a spare part from them and they sent me something completely different. It's how they operate. They send whatever random stock they have as they know its a pain to have to send it back to them.. Reported to Bank and will open a consumer protection case with them

MONEY TAKEN, THEN NO COMMUNICATION and NO PRODUCTS SENT OUT – Please do not order from this business. Ordered parts a month ago. No response. Rude on the phone. No apology. No refund, as yet. Relying on PayPal now to save the day.

No communication, no product – Ordered and paid for a product, Received confirmation of order then nothing... After 2 weeks, I did a quick Web search and found all these reviews.. Sent them an email stating if I didn't have an update in 7 days I wanted a refund. Still nothing. Started a claim with PayPal to get my money back.. still nothing. One day before PayPal was due to take control, I got my refund. Still no communication from the company though.

Steer well clear – The same as other reviews—I ordered the part as it appeared it was in stock. There was zero correspondence, so I called and chased. Part not in stock, have ordered, will be in touch...still nothing. I regret my decision to go with a local business when I probably would have had this a week ago out of Syd or Melb.

AVOID Lismore Appliance Repairs !! – AVOID AT ALL COSTS. This buisness has items on their page as if they are in stock and you can add them to cart,They take your money and give no updates at all until you chase them just for them to tell you they werent in stock and are discontinued all along weeks and weeks later . Dont waste your time with Lismore Appliance Repairs i would give a 0 star review if i could.

Fridge repair – I will never use them again. Booked a repair in & no-one showed up. Phoned to ask where they were and was told they had no record of the booking. No communication at all. When they did show up the next day their young Tech was very polite.

I think they are a scam operation – I'm pretty sure this place is just a scam. They have my money (including $20 for postage of two very small items) and I have nothing after two months and two calls.

Avoid at all costs – Avoid them at all costs, worst service ever and after over a week of them making excuses for several appointments still no show. No care factor at all Show details

It’s a scam-don’t fall for it! – Ordered part in Feb. money deducted from my account. No communication and it never turned up. Emails and phone calls go unanswered for over three months. This company is a SCAM!!

Wrong item and no refund – Ordered a seal for a Samsung diswasher. The seal was different from the original and it didn't fit the diswasher. The company insisted it was the right one and refused a return or or replacement. Show details

Poor communication but did receive order – Placed an order, received the automated “Your order has been received” email and nothing since. Their website claim of “We are committed to providing an exceptional customer experience” is not backed up at all. Not giving your customers any information regarding their order is not good customer service and very far from exceptional. The item did eventually arrive, despite no notification that it had been dispatched. Show details

no aftersales service – The part arrived after a long wait with a different plug connection. I've attempted twice now to get feedback whether or not the replacement part sent is suitable. I haven't had a response, which is really frustrating.

The Worst, dont waste your time – I ordered 3x AC remote holders 8 weeks ago and have still not recieved them. When I ordered, they said they were a stocked item that was in stock. Then when I followed it up weeks later, they said they were coming in the next day. My wife drove the 1.5hr round trip to pick them up, only to be told by a different man that they were still on back… Read more

order. So now its been 2 months since my order, I just rang to follow up and theres still no indication when or if i'll ever receive my order. So I've just asked for and received my full refund. Horrible service with zero communication. Probably the worst run business I've EVER had the displeasure of dealing with!

Thanks ibrahim for helping me out for putting my new fridge in