AI reviews summary
Overall sentiment for Litfad is overwhelmingly negative, with a significant volume of reports categorising the business as a scam or fraudulent operation. Consumers consistently report receiving products that are of substantially lower quality than advertised, frequently arriving damaged, incomplete, or with non-English instructions. Customer service is a major point of contention, described as evasive and reliant on "stall tactics" to avoid issuing refunds.
Pros
- Aesthetic Appeal on Website: The product photography and website design are noted for appearing professional and high-end, though this is frequently cited as being deceptive compared to the physical items received.
- Occasional Resolution: A very small number of users report successful outcomes, such as receiving refunds for change-of-mind or eventually getting correct replacement parts after extensive follow-up.
Cons
- Severe Quality Discrepancies: Products are frequently described as "garbage" or "junk," often made from cheap fibreboard or plastic instead of the advertised solid wood, stone, or leather.
- Extensive Shipping Delays and Damage: Orders commonly take 2–4 months to arrive from China, often appearing in destroyed packaging with internal components that are scratched, dented, or broken beyond repair.
- Obstructive Refund Processes: The company routinely refuses full refunds for faulty goods, instead offering "insulting" 5–10% discounts or cheap "gifts" (like dinosaur lights or water bottles) while demanding customers pay exorbitant return shipping fees to China.
- Poor Assembly Support: Furniture often arrives without instructions or with manuals exclusively in Chinese; users also report missing hardware, misaligned drill holes, and non-compliant electrical wiring for Australian standards.
Verdict
Litfad is not recommended due to a consistent pattern of misleading advertising, substandard product quality, and a failure to honour Australian Consumer Law regarding refunds for damaged goods. Prospective buyers should be aware that items rarely match website images and that resolving disputes often requires intervention from banks or third-party payment providers.
Products received were not what was ordered. Litfad wanted images of the contents of each box (bedside tables). Litfad wanted to know if we wanted to keep them for a partial refund. We said we wanted what we ordered. They said we could keep the products we received and they would send out what we ordered. They said they would speak with the… Read more
supplier. We said ok. They sent out exactly the same units we received the first time! They wanted images again! They tried to convince us that the items they sent out were of same quality, which they were not (we ordered solid timber, but were sent pressed palm and vinyl wrapped man made board). They said we could choose another product from their catalogue. We asked for our money back. After numerous emails back and forth, over many months, we settled for a 40% refund, having tired of the browbeating, obfuscation and delays. The whole approach seemed to be one of wearing us down to make us accept less then what we paid (in good faith). The items received were donated to a charity shop (very ordinary quality). In the meantime we sourced quality units locally for a significantly lower price. Don't believe the glossy images or glowing descriptions. The products are not good quality. They give Chinese manufacture a bad name. They give online shopping a bad name. The level of service that they claim is a high priority is appalling. DO NOT SHOP AT LITFAD.
Be wary of buying anything from this store online. I ordered & paid for 2 outdoor up/ down lights. After 6 weeks waiting I received only1 light. The product was cheap & nasty. Now I will have a fight to get the rest of my order. I advise not buying… Read more
from this store. I have now been told 2 lights consist of 2 bulbs in the one light fitting? So I paid nearly $90 for 1 very cheap light fitting. I have asked them what is their returns policy & I would like a refund but I haven't heard from them since. This place is scamming their customers.
Follow-up · I tried to return this light but after reading a lenghty 3 page Return Policy on returns, I still could not find an address to send the light to. There was one in China where they are based but by the time I packed this light up and took several pictures of it, which were requested and paid for it to be sent back to China, I figured it would… Read more
- +5
This is the first product review I have written. Do not purchase from this business. I ordered a grey sideboard, shipped from China, it arrived (7-8 weeks after I purchased it) so damaged that it could not be assembled. I sent photos showing extensive damage including panels that were broken in 2-3 pieces and the stone top which was in about 10… Read more
piece’s. A refund was refused. The replacement took dozens of emails, I had to remind them their solution was a breach of Australian trade practice and consumer protection laws before it was finally agreed to replace it. It arrived 4 about months from first email in early January advising them of the 1st damaged shipment and refund request. Even the replacement is extremely poor quality and can not be properly assembled with the materials provided. Gaps between the mdf panels means it won’t sit squarely. The panels are scuffed and scratched. It looks nothing like the image on the website. For $540 it‘s appalling. It was supposed to easy to assemble and require no drilling. That wasn’t the case. No indents or holes to put the feet or door hinges into. I wish I‘d read some reviews prior to purchasing.
Reviews with attachments
Do not buy from this company! I wish I’d read all these reviews before I did. I bought a shoe storage bench for my entrance hall. It took 7 weeks to arrive! Due to some health issues, I paid someone to put it together. In their pictures, it looked to hold 15 pairs of shoes. In reality no adult shoes fit! Only 15 pairs of max size 5 shoes would… Read more
fit. I am size 7 and my daughter is size 8 as we are 65 and 34 years old, respectively. It was clearly falsely advertised! On communication with the company, was offered a refund, but only if I return at my own cost. Its weight would obviously make that uneconomical! I asked for a partial refund as a compromise but all they keep doing is offering me free lamps or water bottles. In their email replies they add text that doesn’t address the points I make in my emails to them, so they are just relying on a script to make you “give up”.
Terrible couch, how does a rock and damaged awful? Company wouldn’t refund me at first so I went to Australia‘s consumer affairs. They wouldn’t help me not really no they wouldn’t help me and then they offered me a 10% discount and then I don’t know. I kept messaging them then they offered me 20% money back Then 40% than 50% then I demanded at… Read more
least 70% they did give me 70% but that’s still not good enough because I preferred to send the whole couch back at no cost to me. It was damaged and hard not a couch at all. I am telling everyone please don’t buy from this company. They are the worst or the negative reviews they have deserved believe me.
NEVER shop with them. NEVER. Simply the worst online shopping experience I have ever had. Problems: 1) The couch arrived 1 month late 2) The couch was barely a couch. I wanted a tiny couch., but the seat is well below knee height. It's literally child height. The cushions are rock hard. But he worst part is the back rest. There isn't one. The… Read more
back rest is the same height as the elbow rest. So you can't rest your back against it. 3) Customer service. OMG the worst. I requested to return it. They demanded a tonne of photos. I provided them. They said that I could keep it and get a refund. I told them I would donate it to a children's charity. They replied they would offer a 20% refund. And they wanted more photos. I complied. They said they'd offer me a gift - some crappy lights worth $1. Then after a month they offered me a 5% refund plus 5% off my next order. Hell will freeze before I would ever buy anything from this crap organisation.
- +4
DO NOT BUY FROM THIS COMPANY. IT IS A SCAM!!!! This is the absolute worst experience I have ever had with a company. It took six weeks for the item I ordered to arrive. It was very poorly packaged with only two pieces of thin styrofoam and a few thin pieces of wood around the outside of the box. It was an all-glass piece. It arrived broken into… Read more
several pieces. Thank God I videod and took several photos as we opened the box. I immediately reached out to customer service and included multiple photos and videos of the broken piece. It is over a week later and they are still asking for photos and videos (I have now sent three times) to prove the piece (all of it) is broken. They offered me a 10% refund for the inconvenience and a replacement piece sent. And two days later they tell me they can only give me a 5% refund. DO NOT BUY FROM THIS COMPANY.
Poor Quality, Missing Parts, and Zero Customer Support – Reported to Afterpay I ordered a lamp from Litfad.com nearly three months ago, and the entire experience has been a disaster. After waiting for so long, the lamp finally arrived—only to find that part of the item was missing. On top of that, the quality is absolutely terrible, far from what… Read more
was advertised, and definitely not worth the price I paid.
I contacted their customer service multiple times about the missing part and the poor quality, but they have completely stopped responding to my emails. At this point, it feels like they’re deliberately ignoring my concerns.
I have reported them to Afterpay for investigation and encourage anyone who got scammed by this company to do the same. This kind of business practice is unacceptable, and it feels like a scam. If you’re considering buying from Litfad, I strongly recommend you think twice. Save your money and your sanity.
I’m also looking into reporting them to ACCC and NSW Fair Trading to protect other consumers from this experience.
Bought an LED light from litfad website: Wooden Round Shape Flush Mount Light Modern Macaroon Style Ceiling Lamp with Acrylic Shade - White 220V-240V 16" Warm Light White, 220V-240V, 16", Warm Light QTY:1 SKU:223729381 It was rarely used as it was in a guest room. After about 2 years(now) , it stopped working. No replacement parts can be found… Read more
anywhere, they only offered me to purchase a new fixture for over $100. Can buy so much chesper and much better quality even at Bunnings.
Can only recommend to steer away from this website, and buy anything at Bunnings, even those products are going to last longer.
Such terrible quality. I received my bookshelf with numerous chips and within a month of it being assembled it it already starting to bow. The worst thing was the smell. Even before we opened the packages it had a fishy smell that filled our downstairs room. We later researched that it's the chemicals in the cheap glues that they use in these… Read more
products that are toxic and off gas. Stay away from their products. I wish I read these reviews before ordering.
Latest follow-ups
What a painful experience,super doggy people,never ever try them or be ready to lose money.
Follow-up · They didn’t refund ,open dispute thru CC to get money back don’t trust them.
1 star is way to much omg they sent me an item I couldn’t even screw together said they would resend the parts and didn’t when I reached out their excuse was he person dealing with that enquiry had left and are fighting me for a refund because of buyers insurance !! DO NOT BUY FROM THIS COMPANY ITS A SCAM !!
Follow-up · One of the kegs on the stool was unable to be screwed cause the hole was not big enough It took about 6 months for a replacement
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No instructions. Missing Pieces. Spent $900 on a table. No one answering my calls for help. BE CAREFUL. Now I am going to request a refund via Mastercard, what a pain ... Australia should not allow such a company to sell products here .. close off their domian.
Follow-up · The table finally got put together and then after 1 month started to wobble everywhere. In the end it was worth nothing. I bought a proper table from an Australian supplier and am happy now .. gave that table away to someone.
Positive reviews
Second time I have ordered pendant lights with no issues the first time. This time I got sent the wrong colour, they resent the order, wrong colour again. Found out the colour I wanted was discontinued. After some to and fro I found another set of pendants I liked, slightly cheaper and they agreed to send them and let me keep the two incorrect… Read more
orders free of charge. Third order was correct with the new choice. They sent all express air freight as that’s what I originally paid for. Communication was pretty easy but sometimes it took a day or two for them to reply. I did not ask for a partial refund as I came out ahead with two extra sets.
I bought and paid for a large glass display cabinet. Then I saw all these bad reviews and I thought I lost my money, $1280. I will admit I was getting concerned but a month later I received my order in perfect condition. I feel sorry for anyone that had bad experience. BUT I COULD NOT FAULT THEIR PRODUCT I BOUGHT. WE ALSO HAD GOOD COMMUNICATION WITH THEM AFTER MY CONCERNS ABOUT THEIR BAD REVIEWS. 10/10 from me.
I recently bought a Moon Light from Litfad. The item arrived after 2 months as it came from China I totally understand. Luckily the light is perfect and beautiful, no damage and very carefully packed. I am very happy
Negative reviews
Ordered a bit of furniture which took 3 months to arrive. Upon arrival it was covered in dust and damaged all over. The damage was minor but on almost every panel. I provided photographic evidence to their support service and was declined any recompense.
Do not buy from Litfad! This is a scam! I ordered a bed, it’s arrived five months later as a box of random pieces of wood. Everything went straight to rubbish bin.
do not buy from them: 1) expensive products for rather poor quality 2) Might wait for at least 7 months to have finally have the wardrobe. order placed on 17 october 2025. First delay in december due to Christmas holidays. Order finally arrives on 21 of january 2026 with a big crack on the front door and another long crack (less deep) in one of… Read more
the inner boards. On 22 of January i claim the replacements. After 1 week of email exchanges, the claims have not been processed yet. On the contrary, because of the Chinese New Year, they ask me if i can wait for production to start on March 3rd (which then means another at least 40 days for the shipment) -> maybe end of april i get the replacements. Of course i replied to the question that is not acceptable and i don't want to wait until 3rd of March. Look for other companies
Recent reviews
- +5
I am extremely dissatisfied with the product received. The item resembles what was advertised only in its shape. The material used are extremely cheap - it literally can barely pass for wood. The item's design is terrible - structurally unsound, with finishings and construction methods that not even a 5 year old child could be proud of. The… Read more
original item was sent poorly packaged, so much so that half the parts where broken. Thecompany was good enough to send replacements parts, however, now that I did receive the replacement parts and invested the time to put the piece of furniture together, I am dumfounded as to how they can seriously provide such garbage for sale internationally. Even the new parts are defective.
They charged me $270 Australian dollar for piece that is poorly designed, with amateur precision and build techniques which I just have no words to describe..... and built from the cheapest material imaginable. In short - The item is garbage.
disgustingly, horrible customer service. After waiting a very long time, we finally received our table, and within the last 12 months, it is literally separating and coming apart at the seams. We have contacted customer service and you might as well be talking to a wall. They are completely non-responsive and their products are garbage.
Follow-up · there is no customer service! Table is crap, literally coming apart at the seems!
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This is my first time ever leaving a bad review. I wish I had known, and read the bad reviews - would never have purchased! PLEASE DONT PURCHASE a litfad product. Their website is a total scam, as are their prices, products and non existent “customer service”. I purchased a lovely cabinet several months ago from them (5-10 day delivery) paid for… Read more
delivery.. after 2 weeks, after one month.. 8 weeks later arrived a banged up box, damaged items, horrible flimsy tin material..no instructions to assemble - straight into the bin . Over $400 later and countless emails with one word answers “ please be patient.” DO NOT BUY ANYTHING FROM LITFAD!! save yourself time, money and stress - all very precious things. Go to ikea and get better quality for a fraction of price, instantly. Or go second hand - which is what I ended up doing and found a beautiful cabinet locally, delivered same day- for same price. I five star recommend doing that. LITFAD SUX !!! Please don’t send them your money, and tell everyone you know not to buy here, honestly I do not want their scammy frustrations set upon anyone else.
Can I leave 0 stars? This company is terrible. NEVER purchase anything from them. I bought four lift stools that were supposed to be made in Italy from leather. They are clearly vinyl, all squeak loudly when you sit on them and are very unstable.… Read more
They were not cheap and they took over six weeks to get to me. I contacted the customer service email to let them know of the terrible quality and my dissatisfaction. I did not want to pay for shipment back. I just wanted to let them know how angry I was. I was not after any kind of refund. They never acknowledged my concerns simply offered me a cheap plastic token ‘gift’.
Follow-up · You want a follow up - are you kidding????
I bought a desk for $1000 i only received half of the parts, they refused to acknowledged parts were missing and even tried to gas light me saying that i was being difficult and not accepting their proposed counter offer all whilst not providing me a counter offer. I ended up throwing it in the bin. Also the picture what i thought i was purchasing was not even close to what i received. This is definitely a scam company.
- +2
DO NOT buy from Litfad. Like many others, I received a product that was poor quality damaged and missing. Their products do not look like they do on the photos! I purchased a shoe rack which was completely missing a back board and screws so it couldn't even be assembled. When I requested a refund, they immediately started using "delay tactics".… Read more
They will try and compensate for a free unrelated product such as a dinosaur light as compensation with 5% refund even though the product is completely unusable. I have been waiting for over 2 months to get a refund unsuccessfully. Avoid this nightmare at all costs!
Whilst I never have bought anything from this company I truly feel sorry for all the people who have purchased and made complaints against this company. I say to please SHUT THIS COMPANY DOWN before more people lose their money. GP
Flat box nightmare. Absolute trash, unstable, cheap thin material I would even house my dog in. Photos and website is so deceiving, instructions aren’t even in English. Don’t waste your money.
Litfad doesn't even deserve 1 star . My cabinet is appalling . It came with multiple extra holes drilled that shouldn't be there . They told me this is normal , the holes are reserved & do not need to be installed....Whatever that means ??? Do not waste your money buying their products . Attached are 2 pictures of the holes , but there are actually holes on all sides of the cabinet .
Do not shop with this company. Had issues wotht the delivery address, attempted to rectify with LITFAD for around 2 weeks. Found them using stall tactics and dishonesty until they wiped their hands of the issue. Never use them!
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my fault is that i did not read the reviews before buying from them. as a follow-up, i have… Read more