Misleading use of AI. Purchased a piece of furniture which arrived completely different to the photos and description used on their website. They have clearly used AI to mock up their photos and description. When I messaged them to request a refund on the grounds of false advertising they replied thanks for your feedback we will take it on… Read more
board but you can pay for shipping back. Absolutely not. We went back and forth, they requested videos etc which I adhered to but it wasn’t until I brought fair trading into it when they finally agreed to provide me with a refund and payment for shipping it back.
Also corresponding with ai about my issue with their misleading use of ai is pretty infuriating.
This isn’t the only time I have had frustrations with Little Nation. I also purchased a standing tower and it was incredibly difficult to put together and not sturdy at all - no longevity.
Will not be returning that’s for sure.
I was really excited to purchase this play kitchen, but unfortunately it has been a disappointing experience. The instruction manual is very complicated and unclear. Some assembly steps are missing or not explained properly, making it difficult to put together. The screws are also poor quality—several of ours broke while being tightened. It was… Read more
almost impossible to assemble using a manual screwdriver, and we ended up having to use an electric drill just to complete it. To make matters worse, the toy pot and pan set arrived with chipped paint, which was very disappointing, especially for a brand-new product. The finished kitchen looks lovely, but the assembly process and the quality of some of the parts really let it down. Unfortunately, I regret purchasing this product and expected much better quality for the price.
I bought two instant cameras for birthday presents. We opened one and the quality was absolutely terrible! The pictures came out blurry, unclear and with lines through them. The date stamp was 2025. I’m not sure if it’s a ‘used’ camera, but it is definitely not worth $70!! The worst part is the customer service. No one is answering my emails or allowing me to receive a refund for a FAULTY ITEM. Absolute joke!
Reviews with attachments
fun in a box – great light weight bike colours are vivid! our boys love theirs blue and green. the clips hold the seat and handle bars well. ( no fixing handle bars all the time) great puncture proof tyres. as we have 3 corner jacks. our boys love theirs and use them every day
Great for toddlers – Bought this for my then 15 month old. He's steady on his feet by then, and he's 17 months now, he still loves to ride it. We use it mostly indoors, but great for parks too. Maybe for improvement, the back tires could run a bit smoother, and the padding on the front be made of sturdier material that can't be bitten off by a toddler
Balance Bike is BIG WOW for my lil Princess! – My littlr girl was fascinated when she received her balance bike! She learned for a couple of tries on how to use it! She is able to use and enjot it a lot at the park! She also got a pretty helmet which she adores!
Brought with good intentions as seen was a reputable toddlers bike but after under x10 uses had x2 welds break on frame very disappointed will not recommend
AVOID AT ALL COSTS Products aren’t made to last and customer service is beyond a joke. The learning tower broke After 6months and my son fell off the side. The customer service is rubbish. I bought 2 learning towers for my sons, one didn’t contain any fixings. They ignored all my emails for months, it wasn’t until I requested a refund through PayPal that they decided they would contact me and send me a new one. No refunds allowed.
Great quality, stylish, easy to put together and many choices to choose from
We love our Little Nation Mini Lounger! We received this through the ambassador program 2 weeks ago and I have already recommended to friends and family for their children. It’s a great size, comfortable, washable cover and suits the rest of our furniture!
We love our rug from Little Nation! Soft, comfy, durable and colourful! Highly recommend!! Gifted
Bought little nation 14 inch pedal bike for our four year old. On attempting to pump the tyre, the rim broke off the wheel in two places. Emailed the team asking for a replacement. Promised to ‘review the manual and get back to us.’ Did not get back to us and did not reply to the last email asking for update. Not great.
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- +1
As apart of the ambassador program with little nation i was gifted an isla kitchen and honestly I can’t rave enough about it. It is so stunning, the features and the details are outstanding and the structure of it was wonderful. Actually so happy with it my daughter plays with it everyday. Love the sound of the grill and the light as added… Read more
features. The isla kitchen is made to grow with your child not for them to grow out of it.
The isla kitchen promotes so much independent play while also stimulating learning experiences and continues to develop everyday skills.
Literally so awesome. Big cupboards and fridge to store stuff in, the utensils and pot and pans that come with it are so durable and my daughter has thrown some haha. They have traveled all around the house and still in perfect condition.
Even has a tray in the oven to split food. Such an amazing addition to our play space. Love love love everything about this. My daughter is 16 months old and I was shocked at how much she knew what to do in her own little kitchen. :)
The knobs actually turn and make noise when turned which I think is great. :)
Paint quality in forks is terrible. Unbelievable how it got through quality with such poor finish.
Littlenation.com.au refuses to reply to my requests for a warranty claim on a snapped trampoline spring and a hole worn through in the trampoline mat after only 3 months of use by 1 child. They have consistently ignored my requests for help replacing the parts which come under their advertised 2 year warranty. Zero communication from them and… Read more
with no address or phone number listed my hands are tied.
I have started the process of making a formal complaint to Consumer Affairs. Do not buy from this company, I regret my decision to buy from them whole heartedly :-(
It’s expensive compared to other products available - which means I thought it was quality. Apparently not true. I bought a kids camera and the packaging inside the box which was posted in another box. - was broken, one lense was dusty another scratched. Brand new? I’m not convinced… but I didn’t order a second hand one.
- +7
Do not buy from this company! I was nervous about ordering any of their mats after seeing other reviews but stupidly tried it anyway. I ordered it so that it gets here in time to decorate my son's room for his birthday. I now don't have enough time or money to replace it and it's absolutely appalling quality. You can't even see most of the animals… Read more
faces, it's not padded barely at all and it's completely worn. Absolutely disgusted and cannot believe they could look at a mat like this and think it's good enough to send out to a paying customer. Absolutely appalling disgusting rip off of a company.
Latest follow-ups
Worst communication and extremely slow dispatch times. I purchased a trampoline on the 16th April which was in stock and I still haven’t received a dispatch notice. I have emailed them 3 times to follow and ultimately get a refund and no one is… Read more
replying. It has now been 2 weeks and their shipping information tells me it should have been dispatched within 2-4 business days.
Follow-up · Our trampoline was eventually delivered on the 15th may but only after escalating through PayPal. We were told our emails were going to their junk email, even though they had replied to a previous email.
No customer service. No replies to numerous emails. Cannot chat online. No reply to support tickets. Product is good (previous order), but if something wrong don’t expect any help.
Follow-up · Did eventually receive email from customer service but took a week or so. Then further question and reply to their emails also always took a couple of days. Was a very slow long process to get any response and help.
Had to make a bank transaction dispute as little nation did not provide the items I purchased. Poor customer service, they were unable to resolve the issue despite having evidence of a money transfer, leaving me to contact the bank. Would not recommend little nation. Was a huge inconvenience attempting to purchase from their website.
Follow-up · Transaction was found, delivery was delayed twice. Overall an inconvenience dealing with Little Nation. Product is what was expected, but wouldn’t purchase again
Positive reviews
Me and my 9month old son received the moroccan bloom tatami mat as part of little nations ambassador program this is easily one of the best play mats i have ever seen and felt its so soft and the style fits the theme of our room perfectly such amazing quality very impressed my son loves it he’s so relaxed on it
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Great little balance bike, easy to put together and my son loves it! We see plenty of others out and about using them too which is also part of the reason we went with Little Nation in the first place.
Excellent Product – Fast shipping, excellent product. We bought the Little Nations bike for our grandsons 1st Birthday. He will have years of fun with his new bike
Negative reviews
I did not have a good experience with my purchase or assembling. When ordering, the delivery for my area was approximately 3 working days but took over a month. I contacted them a few times to achieve some idea of delivery but was sent a link that said 3-5 working days but no tracking as goods hadn't been sent yet. Finally received a tracking over… Read more
a month later. Was unable to contact them except via email and it kept offering me to order them again. Ordered two bikes and while one seemed to assemble reasonably okay, the other (exactly the same bike), one of the parts would not fit and impossible to do without heavy help with professionally tools so not possible for the average person to assemble. Not a great experience at all.
The bike is really cute, and seems sturdy. A few problems.. one pedal had no thread when we were assembling the bike, and the other problem was that it had rust within 5 days, stored in a garage. Unfortunately now after a few weeks it looks years old. We did contact the company but the response was that it was not really their problem, and is… Read more
exposure to the elements. Even though it was all sun and stored undercover, used a maximum of 1.5 hours. No other bikes we have rust that quickly - even after years. They did offer a $35 refund but it's not about money, it's just a little disappointing the materials aren't a high quality because it was a much loved main birthday present for a 3 year old
Bought a sensory swing. It came missing parts so messaged them be after weeks of slow communication they said they sold out and couldn’t replace. Then after 3 months use it broke. They eventually sent me another one but that broke too within weeks. They never got back to me when I asked for a refund. So bad. They are only good for balance bikes… Read more
and helmets. Don’t buy anything else from them. And don’t expect any communication or honouring of Warrenty. They won’t do ir
Recent reviews
Horrible customer service. Ordered a week ago and have not sent the item. Emailed three times for support, no one has replied. Tried to get a refund for my order. Still no reply.
Worst customer service I have ever recieved. Item came damaged. Over a month of emailing trying to get a replacement, occasionally ill think the issue is resolving then will get "sorry we dont have any emails from this email address, what is your order number" and i have to send screenshots of previous emails. I think maybe AI is doing their… Read more
customer service? Regardless they have lost me as a customer and if its not resolved soon I will be reporting to the ACCC
Purchased a tablet from Little Nation for my daughter and within 2 weeks the screen became completely unusable from a small crack in screen (no force or Anything. Pulled it from the bag with it. Regardless of a crack, a product should not completely fail after two weeks of use. Might I add it had been used 3 times. I first contacted customer… Read more
service in March and it is now the end of May. Every reply took around 1–2 weeks which made the entire process exhausting and frustrating. After months of backwards and forwards, they finally offered only a 50% refund which I accepted purely because I was tired of dealing with it.
The customer service and aftercare support have been terrible. For a product aimed at children, I expected far better quality (they no longer stock this item and many of my Instagram followers told me theirs did the same with the same aftercare and non existent replies and support from little nation)
Unfortunately I would never purchase from Little Nation again. The reviews speak for themselves.
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