LivingSocial

No Quibble Money Back Guarantee is pure fiction. Purchased London Bridge Experience vouchers, refund denied – This company is not to be trusted. Their money back guarantee is a sham

Spam spam spam – Consistently unsubscribing but the emails keep coming. Always spam with no substance get voucher or win something with brand name in it but just database spam. Make the mistake of clicking the link and they clearly sell your data

Parasites – Approximately 25 days ago started appearing in my inbox once or twice a day unsolicited . Sometimes a duplicate. Always a brand name like Arnott or Big W in the Subject but the actual email address is living social. Have tried unsubscribing but every time I enter my email address I get an automated response ‘this email address is not subscribed’.… Read more

Have tried emailing but get mail delivery failure message. Can’t phone to complain either. Annoying parasites feeding off others.

Bugs bugsters Melbourne Based pest control – I called a few pest control companies that I found from google, very rude and total waste of time. My friend recommended bugsbusters.com.au to me. I made the online booking from their website from my office. They were very friendly and professional, they told me that the gear that they use is pets and kids friendly which was really important for… Read more

me as I got kids. They also had police checks to show me because I would not allow anyone to go through my house, it is a big thing for me. I would definitely use them next time.

Skytop Lodge – Do you enjoy paying a whopping $170 for a weekend stay in local and state taxes and service charge fees? Do you squeal in delight at being nickeled and dimed by a resort that charges to tour its grounds, charges for meager on-site activities like cards and movie night? Well Skytop Lodge is the place for you. Stay away from the breakfast… Read more ·  2

buffet which had human hairs inside the bacon. When I complained I was given the obligatory “sorry, that’s gross.” I will say the grounds are beautiful and the cottages are quaint. However I was disgusted upon leaving with all of the ridiculous charges and pretty peeved at how they make you have to eat only their pricey food ... not a vending machine in sight. This place puts profits over people, that’s clear. Although the property is beautiful, there are limited free activities. Look elsewhere.

Wonderful relaxing day on the Tweed River with the Mount Warning – Truly relaxing and fun filled day with gorgeous scenery, could not believe the price of the deal from Living Social as it was more than worth it. Very efficient company!

Not subscribed yet still getting bombarded – I get bombarded every day by no-reply@telstra.com.au <email@e.livingsocial.com.au> living social emails! Sometimes they send the same email twice. I did NOT subscribed to them, I've tried to unsubscribe, that hasn't worked. I've also tried to block the emails and that doesn't work. All the offers seem too good to be true so I naturally believe they're scams.

Terrible – I get bombarded every day by no-reply@telstra.com.au <email@e.livingsocial.com.au> living social emails! Sometimes they send the same email twice. I did NOT subscribed to them, I've tried to unsubscribe, that hasn't worked. I've also tried to block the emails and that doesn't work. All the offers seem as dodgy as hell so they must be running some sort of scam. <email@e.livingsocial.com.au>

Customer Service is NonExistent - Fine Print May as well be in a foreign language – Made my first purchase due to advertising on first page stating free shipping on all orders. This turned out to be false advertising as you had to put a code at check out but since the banner was not on the checkout page, had no way to reference it. Tried to find a phone number and just got very uncooperative chat people [names removed]. Kept… Read more

referencing the fine print and would not refund $3.99 I was charged. I am sure they can afford it at the sake of losing my business and others who have experienced he same sort of unfriendly customer service. I also did not understand that this was not the company I was purchasing the boots from as I wanted to return them and was told read the fine print as they are non-returnable.

Never got back to me. False advertising on deal – Have been trying to sort this deal out I got for sky diving and unfortunately due to my wife being pregnant we were unable to make it anymore and hoping to get an refund or see if there are other options as she would be unfit to sky dive for obvious reasons. The merchant no longer wants to deal with us as well. Contacted living social and it has… Read more

taken months and yet no one has got back to us with a satisfactory reply. They insisted maybe we can go later but my wife was pregnant, the merchant does not deal with us and why would we or my family want to risk my life during a sky dive when the relationship has been broken between consumer and merchant. We even just asked for a credit note instead of an refund to be reasonable. We heard nothing back. Also the cost advertised on the deal was incorrect. Merchant website never had that price as advertised as rrp and was permenantly doing similar price to living social.

All fake misleading to customers – I had very bad experience. I bought a deal through leaving social and it showed the value over $103.46 but it was totally mislead the people.serving was not even enough for one person.the menu prices were totally different from social leaving site. We had to order more food & cost us more than doubled. I was so embarrassed front of my wife when… Read more

they served us the food.it was totally different quantity than normal serving. I’m going to report to consumer affair.

Scams Alert DO NOT BUY online courses from livingsocial, They are Scammers – I purchased online courses from living social last year in December but I couldn't redeem my vouchers till February 18 because they had problems with the representative online academy, so I had to write back and forward to them until I finally could access the courses and after accessing the courses I found out they were not any courses available… Read more

nor A diploma; they were only a few note pages titled as diplomas in the academy page. I wrote to living social to request a refund and advised that they couldn’t advertise education programs/ courses or diplomas and be delivering scrapbooks after purchasing by the consumers. They had misled advertising and sold items, which didn't exist. It is like they advertised a car and they delivered a picture of the car.

So after too many days they got back to me with a link to their refund policy and said that it was my problem to change my mind to request the refund which I found manipulative and offensive.I wrote again explained their misleading advertisement the way they scam people but they avoided my explanation and changed everything to their own benefit. Not only they get your time, they also insult your intelligence. I wish to write this for the awareness of others who wants to purchase anything from LivingSocial. I would never recommend it to anyone.

Unbelievable BAD customer Service with refund process – I bought a high end leather bag in late November which was delivered 5 weeks later. Upon arrival the bag had SIGNIFICANT scuff marks down one side and at both top ends. I immediately emailed Living Social asking for a refund and the address to which I was could return the bag. Living Social responded asking for photos of the bag. I responded… Read more

straight away with photos and asked again where I was to return the bag. I received another email saying they would have to wait for the sellers response and again no return address was supplied. I reminded Living Social that by Australian law I was entitled to a refund for damaged goods. Response was "Be patient please". This went on for another 2 weeks and in a following "Be patient" email they included the email sent to the supplier which stated I wanted the bag replaced. At NO TIME did I request the bag be replaced. I was not willing to wait another 5 weeks for another bag. Again asked to be patient. Opened a dispute with PayPal and after talking to them escalated to a claim.

Within a few days PayPal had contacted the supplier, agreed I was entitled to a refund and supplied the address to return the bag. I assume Living Social was to notify PayPal when they received the bag. Well that DIDN'T happen. I had tracked my return and 5 days after they received it rang PayPal. They checked the Tracking number and processed a refund within minutes. Living Social repeated delayed the refund process and I will not deal with them again.

Extremely BAD customer service – I purchased a 6 bottle box of Cabernet Merlot with free delivery from the LivingSocial site & instead received 6 bottles of Chardonnay. Raised a claim with LivingSocial that I received the wrong goods, & they asked for proof of this. I replied by sending them a photo of the box the wine came in which said Chardonnay, plus a copy of the barcode… Read more

which would correlate that it was Chardonnay in the box. A few days went by & LivingSocial contact for more proof, like photos of the bottles....can you believe it. I could not believe the gall & the impertinence of the request. When I queried this as being ridiculous as I had already provided proof, they advised they could not proceed to supply a refund.

I replied back that I was not going to dance to their tune as I believe it was a delaying tactic & was not initially requested. I will no longer deal with LivingSocial & will cancel my account. I am totally disgusted with the group.

Awful awful awful – I purchased a voucher for a massage. On arrival at the premises the place had overwhelming smell. I was escorted to the very back of the building which was dark and dingy and workers were sitting on crates eating lunch. I was then shown to a room with paint peeling, holes on the walls and an old table with a thin mattress barely covered by two old… Read more

towels and a thin sheet. The person giving the massage had to remove the sheet and replace it because it was used (I did not ask for this - I was too stunned to say anything), but they knew already. It was supposed to be a relaxing day spa... I left. I decided to ask for a refund, the front desk person said I needed to contact Living Social for a refund.

I contacted Living Social and after multiple emails and three weeks later no refund. First they offered a $25 credit (half what I paid) and refused a full refund. I then directed them to Australian Consumer Law which states if product not fit for service / purpose, I can receive a refund, regardless of their policy that says only credit (this is unlawful - they cannot only offer a credit). They then offered $49 credit - which is of no use to me because after this experience I do not want anything to do with that company ever again and a credit is of no use. Still waiting.

Terrible – Paid for 2 coupons and only got 1. Numerous attempts at contact...all ignored by living social. Finally contacted my bank and provided them with screen shots. Money the living social tried to steal was refunded... and because I had made a { justified} complaiont about their disgusting practices and refusal to respond, they suspended my account. They didn't have the decency to tell me that of course.

Great service! Thanks LivingSocial for your wonderful support! – I had purchased a mobile phone through LivingSocial. Unfortunately it was faulty. LivingSocial staff stayed with me throughout the process of exchanging the phone, and oversaw every step. The phone was replaced without any worries. A special thank you to the reliable and friendly staff member from LivingSocial for making the commitment to ensure that I would be one very satisfied customer.

Efficiency v Nightmares – When trying to use up "my credit", I requested a gift voucher to be paid from "my Living Social credit" (as advertised) only to find the payment was immediately taken from my credit card instead.3 weeks of emails and I am still waiting for a refund on my credit card. You ask for a telephone number, why not use it and solve the problem in a far… Read more

pleasanter and quicker way .

Note. I have just received notification from Pamela that the money from the voucher has now been credited to "my LS account" and NOT to my Credit Card. Perhaps a phone call could sort this out.

Today in contrast. I lost an order of Personalised Calendars from "my account". One letter and a prompt reply from Madhubani had it sorted in a flash. That is what I really call excellent service.

The deals you have are good. Sadly the service is not always the same.

Good customer service – Have yet to receive my order - however the customer service team dealt with my issue in a timely manner and I was very happy with the outcome.  Show reply

Living Social Coupon Codes emailed and then 'not valid' on the same day – I’ve tried to use 2 coupon codes that I was sent today via email as a reward 'for being with us for a year'. Neither worked after trying a number of times and the error was they had expired or not valid. I have checked the reviews re: Living social and most were very negative (especially on the US site) about customer service not being helpful or… Read more

prompt to solve problems. I have also checked the company's website that I was about to purchase from, personalisedgiftsmarket.co.uk and their contact phone and fax numbers are +44 123456789. Not very convincing!

I am disappointed with wasting a lot of time by not being able to contact someone directly via phone or have a hope of having this resolved promptly (according to other customers) so have deleted my account.

Worst experience, rude staff over phone – Awhile ago bought a coupon from living social and due to their website crashing, it charged me 3x the amount. They would not refund me until eventually after talking to numerous people they refunded me only part of the extra charges. Extremely disappointing.

Extremely pleased – I dealt with a person called Madhubani from Living Social. It was 2 fold, ordering and paying for 2 courses. Madhubani was able to sort both problems out, was in constant contact, and now I am able to use both courses that I paid for. Very happy, extremely.  Show reply

Perfect! – tried to buy a deal and something went wrong, then i contacted the customer service, her name is Pooja and she handled the problem very fast and everything was done in one day. very happy with the customer service and will always be a loyal customer of living social :)  Show reply

Sales fake product – I bought about AUD$200 worth of Swarovski Crystal jewellary. It was not even close to what actual Swarovki Crystal looks like. I asked them to give me some proof that these are Swarovski crystal. They send me a document which says that Swarovski sells crystal to other company. They blacked out the company name from the document as it was not… Read more

produced for this company. After asking them about it, living social stopped communicating with me. They not only sold fake product but also sent me a fake document.

Rude and appalling customer service – I recently purchased a voucher from Living Social for carpet cleaning from Maxigard. I rang 1300 number upon purchase as advised. Spoke to a man called Andrew who was terse and gave me another number to call. Have called this number twice and left both my home and mobile numbers. No response at all. So rang 1300 number again this morning and again… Read more

spoke to Andrew who told me he was too busy and to ring the other number again. When I told him I had already rung twice and left two alternate numbers with no response he was rude to me. I said I was not happy nor impressed with the service and the way he was speaking to me and that I was considering cancelling my purchase, he said "good".

Very unimpressed with this company. According to their website "first impressions are important ". Not according to Andrew. It would actually be comical if it wasn't someone's business he was representing. Appalling customer service.

I have recently discovered that sadly he is the manager owner of the business and has described me as 'a very rude lady.' I will be sure to tell everyone of this very unpleasant experience.

Sincerely

Christine Gilmour

Sent from my iPhone

Very nice website – I'm so happy to find this website Livingsocial it's the best & top & cheap deals Even last time I bought a deal by mistake and I contact their customer support they was very helpful and straightaway help me and refund my money back

Responsive and helpful Support Service – I ordered a product that was not the right specification and I informed living social via email. The support person was very efficient and helpful in getting me the right product and sent to me quickly to resolve the problem. This was rather a very unexpected and welcoming experience. I am happy to say to people that you can take comfort when buying products on living social that it would be supported efficiently.

I was receiving email updates for the incorrect state location – I emailed living social customer centre and they sorted it out promtly. I was happy with their quick response. Great service.  Show reply

Perfect – I purchased a voucher and didn't realize the expiry date was only 90 days. I then tried to use the voucher and could not use it. I directly dealt with Living Social customer care and they managed to allow me to use the voucher.The customer care was fantastic and their assistance was 100% for the customer.I could not fault them in any way, my experience with the with was truly wonderful Thanks again