Lizzy

Love it. Great people to deal with – Very reliable, only a couple of times I had no internet, been with Lizzy for approx 8 years. I have found the staff terrific to deal with, they were very helpful. Would definitely recommend Lizzy ( aol) Show details

No job too small – I had the NBN connected recently and for various technical reasons it wasn't connecting with Lizzy. I tried to resolve the issues myself, but given the complexity I rang Michael at Lizzy who detected modem/interface issues. Although I am a small user the technical issues were complex and required clarity, time and patience to fix. As a one… Read more

computer household and am grateful to have received Michael's assistance. It obviously applies equally to all Lizzy customers: large or small as well as to those with simple or complex needs.

Top Quality Service – Always a pleasurable experience when calling Lizzy for help and service. I have never waited more than 10 minutes to talk to someone. We have ways had a great service with no issues at all. The only reason for this upgrade from 25mbps to 50 mbps is we have more people in the household and the speed upgrade was needed for us. Thank you again for your exceptional service. Show details

The Slow And Painful Death – After being with Lizzy for almost 10 years, I would consider myself a loyal customer. Since moving house 5 years ago, I have had nothing but trouble with the connection and speed of my internet. I stayed with them because when you phoned you could actually talk to someone and they appeared to try and fix the issue. However eventually I narrowed… Read more

down the problem myself to the large telco that Lizzy had partnered with to provide my service who had oversold and the connection was never going to improve. They agreed that this was the problem when I asked them to shift to the other large telco that no one in my building had a connection or speed problem with they said they couldn't, neither could they make a complaint about the current Telco to quote the manager "frankly we don't have time." This did not deter them from continuing to charge me $80 a month for years for a substandard service. Ethically it is low to knowingly continue to charge a customer for a service that they were fully aware was not working a lot of the time.

After years of trying to support a small telco, I am so so so so pleased to say goodbye as their product was completely inferior and their attitude in the end appalling in terms of customer service and fairness. I think once when I had no internet for a fortnight they reduced my bill accordingly but nothing else for the years of downtime. Its' great to have a Telco you can talk to but talk is cheap when they don't have the conviction to stand by a loyal customer. I also run a business from home so their poor service has been a stressful nightmare. If you are going to go with Lizzy (they are a subsidiary) customer ask first whether anyone sharing your exchange and secondary provider (Telstra/Optus) has had ongoing problems with speed or connection, if so steer way, way clear. I now cannot believe that I got sucked into a relationship by the sincere sounding caramel tones of the staff that seemed responsive and helpful but go absolutely nowhere. I have never written a review on anything before but I am so incensed by the lack of fairness in my contractual relationship with Lizzy and the hours of inconvenience and lack of service I had to.

Hidden charges – Obviously working as a subsidiary company, running toward capital gains. Sign up for plan, to get something completely different at a higher cost. Downloads amount misleading. Never received an agreement\contract\receipt for services supplied\agreed. Plans are aimed to achieve price hiking.

Be very careful!! – I have been a user of Lizzy internet for approx. 10 years. one year ago I sold my house and moved into temporary accommodation as I was building. I rang Lizzy to take my internet with me and in the process was signed up for another 24 months on a faster speed. At the time I advised them I was building and would be moving again in 12 months time.… Read more

They advised this would not be a problem as long as I took them with me. I have called to let them know I will be moving and have been informed I will be charged for breaking my contract!! At no time was this explained to me and the agents words were " not a problem as long as you keep us" now they are denying this and will not move my internet unless I pay $154 Discounted fees !!

I have been totally mislead and will not be continuing my service with them

Email program – Had to change over to new outlook and was hopeless, not getting emails through. Michael was great help. Use Lizzy email and no problem. Allways had good service A+ Show details

Excellent Customer care – It is a real pleasure to ring the Technical support team at Lizzy for their help. they are always prompt to answer or call back and help with any problems with ease. Thankyou Michael for helping me again today. Also great to speak to an Australian in Australia where no problem is to big to handle Thankyou Lizzy. Show details

Excellent Lizzy service – reliable, had a couple of drop outs with NBN but problem soon fixed, Spoke to Lizzy who chased up problems. and came back and advised me on faults and problems, and possible how long I would be off line Show details

100% happy – I have been with Lizzy for years and have only had a few problems in all those years. My recent problem with a connection to my modem was giving me a lot of stress as there is often no mobile coverage in this area. I am in my seventies and live on my own out of town so was feeling somewhat isolated. The tech staff have been so patient with me… Read more

(sorry guys) I would give them 10 stars if I could. They worked so hard to find the problem which was difficult for them as often they could not contact me. So good to speak to an Australian would recommend them to anyone looking for the best ISP in this country.

Technical backup – Have been with Lizzy now for 14 years. Cannot speak highly enough of their backup support. Available over extended hours and staff extremely patient and helpful. So great to converse with staff in our own country. Show details

I don't know where I'd be without Lizzy – Started years ago with adsl with Lizzy and would give them 7 stars out of 5. Smooth transition to NBN, one NBN drop out solved by Lizzy very quickly. Michael and the team are always there to assist with personal service and without having to hold on the phone for ages- wonderful people. Show details

Patient and helpful – Were experiencing drop out issues but one phone call to Lizzy and subsequent visit by NBN fixed all our issues. I want to personally thank Michael Buthune for all of his patience and assistance with assisting me through the issue. Show details

Beyond the Call Of Duty – After getting set up to connect to the NBN , which was made easy with a Lizzy Preprogramed Modem, you would think it would be smooth sailing and surfing , wrong! There is a condition called "Drop Outs" and drop outs can occur for many reasons and if your internet Provider isn't diligent and persistent , they will continue and they will drive you… Read more

crazy and you will loose faith in the NBN. I had a drop out problem we didn't know what was causing the problem weather it was old cable to the Node , right down to a faulty Modem , yes even new modems can be faulty no matter how much you pay for them. The Team at Lizzy went beyond the Call Of Duty to fix my Drop Outs, for over a month they tried every trick in the book and pestered NBN Co to run tests on my lines many times . It turned out after Michael sent me a brand new modem a more expensive modem than the one I purchased , free of charge , connected it up and to date no more drop outs and he arrange for the old modem to be shipped back to the manufacture free of charge for me . This what I call service with a smile all round and this is why I'm with Lizzy Internet and sticking to them. "People if you want the best forget the rest Lizzy is the one to run with." Raymond Mc.

Great service – Having been with Lizzy a number of years, I have always found the service offered by them excellent. Alway polite on the phone and helpful, And when NBN came along, just one phone call to Lizzy, and all underway. And soon connected. The Team at Lizzy are great to deal with,  Show details

Excellent Service! – Good Service, good speeds and good prices, we couldn't ask for more. We've left a large uncaring provider that left us on hold for 30 minutes or more whilst telling us how valuable our call was! We've found Lizzy so refreshing.  Show details

Dumped Dodo and went with Lizzy, haven't looked back! – I was so tired of dealing with overseas support staff, that I'd thought I'd give locals ago. It's a change to be talking to Aussies at Lizzy!  Show details

Switch to Lizzy - Easy – The switch to Lizzy NBN has been really easy. The NBN install and the delivery of the wifi all went smoothly. Plugged in and it worked straight off the bat. Good speed too.  Show details

Switched to Lizzy NBN, Easy – The switch to Lizzy NBN has been easy. The NBN install and the delivery of the WiFi all went smoothly. Plugged in and worked straight off the bat. Good speeds. Pretty happy.  Show details

Local and patient staff. Easy to understand. Good pricing too – Lizzy helped us each step of the way changing from their ADSL to NBN. We couldn't be more pleased with the result. It's fast and no drop outs. We got the free phone service with our original phone number too. 29th 2018 Update: October Quick call pickup Lizzy's staff patiently explained the ins and outs of changing to NBN toan old technophobe like me. Nice to speak to an aussie again.  Show details

Great company! Fast NBN, good price, local support – This company is such a pleasure to deal with after having put up with Telstra for years. Their support staff know their stuff, probably because they're in Australia, and there's no stuffing around or waiting on hold.  Show details

Top provider – We've been with Lizzy for years. It's been great to deal with local aussies and it's quick to get through. We've had a trouble free change over to NBN with Lizzy.  Show details ·  1

Professional and Personable – I have been with Lizzy for some years now and would not consider a move. I find Lizzy professional and efficient. The staff are easy to talk to and are very helpful. When I moved to NBN the staff were truthful and advised precisely what I needed. I would recommend Lizzy to anyone that asked. Well done to all.  Show details

10/10 All the way – I’ve only ever used Lizzy as an internet provider, I started with them many years ago and have never had a reason to try anyone else. Customer service has always been quick and easy.  Show details

An example of all Australian integrity and Service – I have been with Lizzy for years now and they have been first class with Pricing, Best Phone Service and their Technical support is superb with knowledgeable support operators that, yes speak Australian with an Aussie accent. You will find if you go with Lizzy that calling the support is very rare, as they do their upmost to have no "Outrages" on… Read more

the net, in all the time I've been with them it was so smooth all the time.

When it came time to connect to the NBN I did the home work on all the ISP's and I read all the complaints ( Reviews of Products Business and Services of Australia) for one and Lizzy came out on top , so I ordered the NBN from Lizzy and they made it so easy to get connected , I'm on the NBN now and it is powering , thank you all at Lizzy , your A1in my book , Highly Recommended!

Technical support with NBN – NBN Excellent Connected within 4 days. regular drop outs. Extremely satisfied with the technical support, fantastic service given Christian and Nicholas would highly recommend Lizzy to anyone. Love that they are local. Cannot fault the service at all thank you so much for your care and support to someone who is not tech savvy.  Show details

Customer Service is Exemplary – I was setting up some wifi equipment and unfortunately through frustration reset the router. I contacted Lizzy helpdesk and they were fantastic in their support, and now the network is running perfectly through all the wifi connections in the house. I would recommend their service and support without hesitation.  Show details

This amazing – Thank you so much for all your help. It has been a crazy few days trying to set up my email on my new IPhone 7 and with all your help we did it in less than ten minutes. You were amazing and so professional and polite. Thank you again.  Show details

Excellent service – I have been a Lizzy customer for years and I want to compliment them on their customer service & support. They are always professional, patient and very easy to understand. I recently had problems with new software on my laptop. The guy I spoke to went above and beyond to sort it out for me. I highly recommend them.

Brilliant – We have been with Lizzy since the dial up days and they have always been nothing short of brilliant. On the very few occasions that I had trouble with my computer there was always a helpful, patient, easy to understand person to talk me through and fix the problem. Being Australian based is also a big advantage. I cannot recommend them highly enough.