Lizzy

Lizzy

 Verifiedlizzy.com.au
Lizzy
4.6

45 reviews

PositivevsNegative
91% · 414 · 9%

Adequate Speeds Yes · 
Value for Money
4.8
Transparency
5.0
Customer Service
5.0

Reviews

45 reviews
maggie heit
maggie heitWide Bay-Burnett, QLD2 posts
  NBN 100/40

Excellent Customer care

It is a real pleasure to ring the Technical support team at Lizzy for their help. they are always prompt to answer or call back and help with any problems with ease. Thankyou Michael for helping me again today. Also great to speak to an Australian in Australia where no problem is to big to handle Thankyou Lizzy. Show details
Gerry
GerryEltham6 posts
  BN 25/5

Excellent Lizzy service

reliable, had a couple of drop outs with NBN but problem soon fixed,
Spoke to Lizzy who chased up problems. and came back and advised me on faults and problems,
and possible how long I would be off line Show details
Meggy B.
Meggy B.
  NBN 12/1

Love it. Great people to deal with

Very reliable, only a couple of times I had no internet, been with Lizzy for approx 8 years.
I have found the staff terrific to deal with, they were very helpful.
Would definitely recommend Lizzy ( aol) Show details
chelsea
chelsea
  NBN 12/1

No job too small

I had the NBN connected recently and for various technical reasons it wasn't connecting with Lizzy. I tried to resolve the issues myself, but given the complexity I rang Michael at Lizzy who detected modem/interface issues. Although I am a small user the technical issues were complex and required clarity, time and patience to fix. As a one computer household and am grateful to have received Michael's assistance. It obviously applies equally to all Lizzy customers: large or small as well as to those with simple or complex needs. Show details
John
JohnIllawarra, NSW
  NBN 50/20

Top Quality Service

Always a pleasurable experience when calling Lizzy for help and service. I have never waited more than 10 minutes to talk to someone. We have ways had a great service with no issues at all. The only reason for this upgrade from 25mbps to 50 mbps is we have more people in the household and the speed upgrade was needed for us.
Thank you again for your exceptional service. Show details
Daisy
DaisyDundowran Beach
  NBN 12/1

100% happy

I have been with Lizzy for years and have only had a few problems in all those years. My recent problem with a connection to my modem was giving me a lot of stress as there is often no mobile coverage in this area. I am in my seventies and live on my own out of town so was feeling somewhat isolated. The tech staff have been so patient with me (sorry guys) I would give them 10 stars if I could. They worked so hard to find the problem which was difficult for them as often they could not contact me. So good to speak to an Australian would recommend them to anyone looking for the best ISP in this country. Show details
Mark
Mark
  Verified Lizzy

Technical backup

Have been with Lizzy now for 14 years. Cannot speak highly enough of their backup support. Available over extended hours and staff extremely patient and helpful. So great to converse with staff in our own country. Show details
Value for Money
Transparency
Customer Service
lester3944
lester3944Australian Capital Territory16 posts
  NBN 12/1

I don't know where I'd be without Lizzy

Started years ago with adsl with Lizzy and would give them 7 stars out of 5. Smooth transition to NBN, one NBN drop out solved by Lizzy very quickly. Michael and the team are always there to assist with personal service and without having to hold on the phone for ages- wonderful people. Show details
Value for Money
Transparency
Customer Service
Lorraine
Lorraine
  Verified NBN 12/1

Patient and helpful

Were experiencing drop out issues but one phone call to Lizzy and subsequent visit by NBN fixed all our issues. I want to personally thank Michael Buthune for all of his patience and assistance with assisting me through the issue. Show details
Raymond Mc D.
Raymond Mc D.Mid North Coast, NSW7 posts
  Lizzy
Gerry
GerryEltham6 posts
  Verified NBN

Great service

Having been with Lizzy a number of years, I have always found the service offered by them excellent.

Alway polite on the phone and helpful, And when NBN came along, just one phone call to Lizzy, and all underway.

And soon connected.

The Team at Lizzy are great to deal with,

 Show details

Kimmy
Kimmy
  Verified NBN

Excellent Service!

Good Service, good speeds and good prices, we couldn't ask for more.

We've left a large uncaring provider that left us on hold for 30

minutes or more whilst telling us how valuable our call was! We've

found Lizzy so refreshing.

 Show details

Herm
Herm
  Verified NBN

Dumped Dodo and went with Lizzy, haven't looked back!

I was so tired of dealing with overseas support staff, that I'd thought I'd give locals ago. It's a change to be talking to Aussies at Lizzy!

 Show details

John Welch
John Welch
  Verified NBN

Absolutely fabulous cool

We have had dropouts but prompt , skillful correction by Lizzie got us back for all the tele-marketers to ring the bells.

 Show details

Dommi
Dommi
  Verified NBN

Switch to Lizzy - Easy

The switch to Lizzy NBN has been really easy. The NBN install and the delivery of the wifi all went smoothly. Plugged in and it worked straight off the bat. Good speed too.

 Show details

Questions & Answers

annieinegypt
annieinegypt · Lizzy

I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?

Lizzy
Lizzy   DM   
Genie
Genie · Lizzy

I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.

I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??

Value your help, suggestions and expert knowledge.

Stubaby
Stubaby  
Lizzy
Lizzy   DM   
Genie
Genie  
Yoda
Yoda · Lizzy

Hi!

I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.

Address is LLOYD Ave, Hunters Hill NSW 2110.

What can you offer me to induce me to change over to you?

Lizzy
Lizzy   DM   

Hi Yoda, Can you flick your home phone number to us at sales@lizzy.com.au?

Based on the phone number we can do a service qualification to answer your question.

Regards

Lizzy

See all Lizzy questions

Details

Compare all Lizzy listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69$89$79$99
Max Upload Speed 1 Mbps20 Mbps5 Mbps40 Mbps
Max Download Speed 12 Mbps50 Mbps25 Mbps100 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNNBN
Visit official website

Contact info for Lizzy

Mon9:00 am - 9:00 pm
Tue9:00 am - 9:00 pm
Wed9:00 am - 9:00 pm
Thu9:00 am - 9:00 pm
Fri9:00 am - 9:00 pm
Sat9:00 am - 12:00 pm
Sun9:00 am - 12:00 pm

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