Extremely poor service
Regular occurrences of poor and incorrect information, going against our wishes and making decisions not in our interests. Failure to supply us with important information about our loan and not passing on information to the bank. I honestly wish I had not used this service and used Aussie or done it myself. Would have been a lot less stressful and more reliable. We even lost money using this service by being put with a bank that had a higher interest rate than the one we asked for plus late fees for settlement due to tardiness in replying to emails and sending through documents.
Update: I tried to resolve our issues through their complaints department and didn't make much progress. They took an extremely long time to do anything (over 2 months!!) and have now just stopped replying to my emails/communication while some of the issues still remain unresolved. I am very unhappy with the service and we didn't even pay LoanMarket directly. If the Royal Commission changes go through I would strongly advise not to use this service especially if you need to pay rather than the banks. As it is we have incurred additional charges which I have yet to get an explanation for.
Excellent result. 100% happy customer
Great customer service. Prompt and timely communication throughout loan application process. Highly recommended! Will choose to work with this broker, Nicola Tucker, for all future loan or refinance applications. Very happy with loan rate and features.
Amazing service - genuine, knowledgeable and very responsive. No cost to us for the service provided but all expenses were clear and accurate. We are stoked with our mortgage rate too.
Vish from Loan Market Springfield was excellent. Cheers Nazir
Excellent with Vish from Springfield branch, call him 0432554770 , he is active listener and plan accordingly for loan approval, I got my loan approved by him Cheers, Nazir, Bellbird Park
Grant n Toni S
Thank you Loan Market (Christine Dunkerton) If only all the people in the world were as pleasurable and professional to deal with as you. We received an excellent rate and everything was completed in a very short time.
I had a really bad experience with Loan Market over a year ago, The letter of Offer I signed said I needed to get inspections completed within 5 working days of the bank's approval, which was shown to everyone. My broker sat on the paper work from the bank for 7 DAYS before sending on the paperwork to the real estate agent, he ignored my emails during and after this time. This meant none of the building inspections mattered and I just had to take the house as is! Luckily I had no major structural damage on the house, but all minor damages I had to take as is! He then never assisted or helped in signing the final paper work, which caused even more delays/stress and more issues, as it's all very confusing when it's your first home.
The team (Toby, connor, Gela) were helpful, listened well and communicated throughout the process. Very professional and definitely recommended! Once they made a commitment they lived up to it. Thanks
Disappointing service. I called loan markets long time ago when i needed a loan. Response was slow and the brokef was very inexperienced. Went with a boutique broker whk knew exactlh what he ws doing.
Top class service from Liz Henderson.
Huge shout out to Liz Henderson for an amazing job in helping us obtain loan approval recently. Liz went well and truly above and beyond to deliver us with an excellent service. Within 3 days Liz had obtained all the necessary documents, found extremely competitive rates for us and following our application she was very proactive in following up the banks for a speedy response. Liz is very upfront with the entire process and she made our life so easy during a very stressful time. I would not hesitate to recommend her to anyone looking for a loan at super competitive rates.
All in all we are more than satisfied with the rate and there was no added costs we would highly recommended Brett and his Staff to anyone thinking of obtaining a loan
I met Lenanrd once and asked him about getting loan, he was like yes I will defiantly get you Aloan but I need some of bank statement and financial reports . And Within 24 hours I got him every thing he asked me to . And I messaged him if he received. He said “ yes I received your bank statements “ after 2 days I called him he didn’t respond I left messages he didn’t respond again . I called him 5 to 7 times including messages he didn’t respond again and he never called me at all . I was happy if he call me once to tell me I’m sorry I can’t do it for you . He didn’t have any encourage to tell me I’m sorry I have no ability to get aloan for you . But it’s funny every now often he emails me and up date his work how he look after his clients . I am very disappointed about his service . And I would strongly tell every one don’t go with company brokers. Because there is nothing they can do . They don’t even bother to call you tell you I’m sorry I can’t do it .... so don’t waste your time believe me . Find some one else
His door is always open!
Lindsay helped me everystep of the way as a first time borrower.
There were no extra costs or hidden fees.
The percentage rate i received was very competitive.
I wouldn't hesitate to use loan market if i had to do it all again.
Arina Li @ Loan market.
I was introduced to Arina @
Loanmarket through Ray White
real estate in Mirrabooka. She was very friendly & upfront with all the info regarding a loan application. She was efficient
& worked hard to get me the best deal through ANZ. I would
highly recommend her to anyone
applying for loan.
Frank Crosby ( Happy customer)
Filled all of our needs . The only problem is that we have to pay it back !
No unexpected costs that I know of. Last but not least. Very happy with the personal service! Thumbs up.
Really helpful and got me a great deal.
I got a really good rate and they helped me through the maze of all the things I needed to do to get everything sorted. They helped me work through a complex problem.
A very happy little vegimite!!!
Very happy with service given .Felt confident Lyn was extremely good at her job, she inspired trust and confidence. Satisfied with out come. Feel I got the best deal.
Customer service was great and very professional. All costs were as per the signed contract and no surprises. Rate was not too bad compared to other providers but main thing was we got the loan in time to buy the property we wanted.
Toby Edmunds and his team are fantastic.
I would highly recommend Toby to anyone looking for a professional and attentive broker. I had found my dream home a few months too early so I didn't have quite enough deposit saved but Toby found me a great product anyway and I now have my home. Just as important, going forward he is available anytime if I need to update my loan requirements.
So professional and helpful
Customer service was perfect! Worked hard together and came up with a result even if the end rate wasn't perfect it gave us the opportunity to get in the door from a very rough start. Alan was very understanding and gave us the best possible option for our needs. If we didn't have them negotiating for us, we wouldnt have gotten a very good deal. Will be using them when we reach our next goal of owning a house!
Damien Page was AWESOME!
I would HIGHLY recommend Damien Page to anyone contemplating buying a property! My husband and I had no idea what we were doing when it came to looking for the right loan for us as this was our first property and Damien walked us through the whole process explaining everything in clear, easily understood language. Damien was really prompt in responding to our emails and communicated frequently with us through every step of the process. Importantly it made the whole process stress free!! We were really happy with the features of the loan and the competitive rate he negotiated for us. I really don't know how anyone would consider going through this process without a reliable, trustworthy mortgage broker like Damien.
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