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Loan Market
4.7 from 871 reviews

Reviews

4.7

871 reviews
5
(800)
4
(15)
3
(2)
2
(2)
1
(52)
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Renee

ReneeMid North Coast, NSW

  • 2 reviews

Speechless what amazing service

published

Steph from loan market was incredible, when other big name brokers wouldn’t even call back once knowing of our circumstances (big family) Steph took us on and got us a home loan!! She kept us calm despite our high nerves!! Thankyou will never be enough for your hard work.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateSeptember 2020
Loan used forFirst Home
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Julia G.

Julia G.Metropolitan Adelaide, SA

Phil Couch - Glenelg, South Australia

published

Phil was excellent from the start - he always offered his time, help and trustworthy and honest opinion. We wouldn't be in our first home right now if it weren't for Phil's dedication.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan Start DateAugust 2020
Loan used forFirst Home
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1 comment
Loan Market
Phil Couch L.Loan Market
Anne - Mannering Park

Anne - Mannering ParkSydney Surrounds, NSW

  • 2 reviews

Highly Recommended

published

Jennifer Chittick has a wealth of experience and knowledge. I was amazed at how quick it took for Jennifer to get things done. She submits paperwork the same day and gets back to you as soon as she hears any news in relation to the loan. If you want a stress free quick experience see Jennifer Chittick, she is amazing.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forRefinancing
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1 comment
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Max P.

Max P.Perth, WA

  • Verified customer

Awesome service and great knowledge

published

We couldn’t be happier with the service that Greg provided to us. From being first home buyers to NZ citizens to changing jobs partway through the process, Greg handled everything we put to him. We are very grateful for his help and the rates he got for us.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateAugust 2020
Loan used forFirst Home
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1 comment
Loan Market
Loan MarketLoan Market

Fantastic

published

Our broker was Daniel, he was amazing to handle all the home loan things that had to be done and he was so helpful with any questions i had.
They did a great job under the circumstances of pandemic but loan market/ broker Daniel got us our house loan in a good amount of time.
All the office ladys were a pleasure to talk to and had great customer service.

Thank you

Transparency
Customer Service
Loan TypeVariable Rate
Loan used forFirst Home
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1 comment
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Loan MarketLoan Market
Gemma

GemmaSouth East Queensland, QLD

Would highly recommend!

published

Simon was extremely helpful and informative during the whole process. Being a first home buyer, I would definitely recommend Simon to any friends or family as he always went above and beyond to help me and ensure I understood everything.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forFirst Home
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1 comment
Loan Market
Loan MarketLoan Market

Reliable, fast and professional

published

We have used the services of Mortgage Smart many times over the years for both new loans and refinancing of existing ones. Ash and his team have been dedicated to finding the perfect home loan for us and have always achieved our goals and made us feel like we are the priority. We highly recommend Mortgage Smart for any home loan application and will continue to use them in the future.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
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1 comment
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Loan MarketLoan Market
Paul

PaulSouthwest, VIC

Attention to detail and fantastic service

published

Amazing, fast, approachable staff and an all round simple and painless experience yet again from Loan Market and the team. Couldn’t fault even if I wanted to. Thank you so much.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forRenovation
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1 comment
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Loan MarketLoan Market
Shane

ShaneGreater Melbourne (Inner), VIC

Loan for land

published

Sandra and her team were amazing throughout the process.They were very thorough and most importantly there wasn't 1mistake .Very approachable and friendly. My wife and i wouldn't hesitate to ring sandra again and again.We are very happy customers.shane and vic.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateAugust 2020
Loan used forHome Construction
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1 comment
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Chris Johns

Chris JohnsSouth East Queensland, QLD

Sandra Scott sets the benchmark in customer service

published

Sandra Scott from Loan Market Tewantin was simply AMAZING and we can't recommend her more highly.  She was extremely professional, prompt in response and relentless in finding us the best deal and getting everything across the line with the bank. She certainly sets the benchmark in customer service.  Where other brokers gave up, Sandra made it possible. We now have our dream property and owe it to her. Thank you Sandra, we are so glad we found you and just wish everyone was this easy to deal with.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
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1 comment
Loan Market
Loan MarketLoan Market

Hi Chris, thank you for your review! It's amazing to hear that Sandra was so professional, knowledgeable and helpful through your home loan journey. She's always here to help so please reach out if you need anything in future!

Helpful and informative

published

Matt was really helpful and informative. Looked at the situation from different perspectives to give us well rounded information. Also really friendly and easy to get along with which made us feel really comfortable.

Transparency
Customer Service
Loan used forFirst Home
1 comment
Loan Market
Loan MarketLoan Market

Hi Kirraly, thank you for your review! We're so happy to hear that Matt was so helpful, approachable and knowledgeable.

Isaac

IsaacCentral Queensland, QLD

I swear by the Team at Loan Market

published

Loan Market have helped my wife and I purchase 3 properties now. I will never not use their services, i pass on recommendations to all my family and friends.Without the Loan Market team i'm positive we would not have what we have today.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forSecond Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Isaac, thank you! We're so glad that we've been able to help you through the home loan journey.

Rachel A.

Rachel A.Hunter Region, NSW

This was amazing in helping us buy our family home.

published

The service was friendly, customised to our situation and very personable. Lovely staff and would highly recommend. They made it easy for us specially in these very different times of COVID-19

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2020
Loan used forFirst Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Rachel, thank you for your review! We're so happy to hear that you had such a great experience. We're always here to help!

Anne renee Gordon

Anne renee GordonSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Refinancing was easy !

published

We received affable, efficient and well informed service while refinancing with Loanmarket 2020. In spite of Covid delays, we were kept abreast of the situation as decreased banking staff numbers resulted in slowing of assessments. We will definitely use them again when we need to refinance.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateJuly 2020
Loan used forRefinancing
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1 comment
Loan Market
Loan MarketLoan Market

Hi Anne, thank you! We're so delighted to hear your experience with Loan Market was a positive one. If you need any help in the future, please let us know!

Karina

KarinaIllawarra, NSW

First time home buyers.

published

We were extremely impressed with our service with loan market. Especially with Mitch. He was attentive to all our needs gave us all the options and was patient and helpful. It made our first experience jumping into the market a easy breezy process. And we had no extra outlays or hidden fees it was exactly what we needed.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forFirst Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Karina, thank you so much for your review! We're delighted to hear that Mitch was so helpful. He is always here to help so please reach out at anytime.

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Dan North

Dan NorthGreater Melbourne (Metropolitan), VIC

Highly recommended!

published

A big shout out to Nathan Hawes for exceptional service! He was extremely knowledgeable and very patient with us. Buying a first home can be very overwhelming but Nathan really stepped us through the whole process and made it easy (relatively speaking!). Would HIGHLY recommend, thanks Nathan!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used forFirst Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Dan, thank you! We're so happy to hear that Nathan was so knowledgeable and helpful through the home loan journey.

Kylie M.

Kylie M.Sydney, NSW

An easy and smooth experience

published

Loan Market were so quick to help us out. Our broker made everything so clear and simple for us as first home buyers. He was there every step of the way and always on hand to answer our questions. He was always well organised and prepared. We can’t recommend loan market enough !

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeSplit
Loan Start DateJune 2020
Loan used forFirst Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Kylie, thank you! We're so happy to hear that one of our brokers was able to help you through the home loan journey. If you need anything in future, please let us know!

Ross Marchetti

Ross MarchettiGippsland, VIC

  • 2 reviews
  • 2 likes

Return clients time after time.

published

We are return clients time and time again. We genuinely believe Daniel Turski is working for us and trying to get us the best possible outcome. We have referred a lot of people to Loanmarket and will continue to do so.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forSecond Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Ross, thank you so much for the lovely review. We are delighted that you always have such a positive experience with Daniel and Loan Market and we really appreciate you spreading the word!

Andy Warrington

Andy WarringtonSouth East Queensland, QLD

Above and beyond service

published

We used Scott Palazzi for a personal loan and found him to be incredible helpful, highly professional and a really enjoyable person to deal with, a real credit to Loan Market. Additionally, he worked tirelessly on trying to secure a home loan for us and his commitment, communication and customer service were well above my expectations and I would recommend Scott to anyone needing any kind of loan as he is an amazing guy to work with.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used forRefinancing
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Thank you for your review! We're so happy to hear that Scott was so helpful and knowledgeable. If you need anything in the future, he's always here to help!

A faultless experience

published

Tristan Shepherd made the whole process of securing a loan to buy my first home a straightforward and exciting experience. With his help I was able to secure a spot in the first home deposit scheme, as well as helping to find a loan with all of the features I wanted as well as a great rate. Tristan took care of all the tricky and boring bits (paperwork), and kept me fully informed of where the process was up to the whole way. I genuinely don’t know if I’d be where I am (enjoying my 4th night in my new home!) without all of Tristan’s hard work. Thank you!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJune 2020
Loan used forFirst Home
See all answers
1 comment
Loan Market
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Questions & Answers

Cass H.

Cass H.asked

We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites

No answers
P C Babu

P C Babuasked

What is the interest rate?

1 answer
Loan Market
Loan M.Loan Market

Hello and happy Friday!

Is there a specific product or lender you're interested in knowing more about? Please send through an email to customercare@loanmarket.com.au with your name, phone number and postcode and I'll get a broker on the case!

Thanks,
Bec

Rea

Reaasked

We want to buy our first home. Can you recommend a god broker from your company? Thanks!

3 answers
Bernie
Bernie

Jason Cuerel is a fantastic broker - couldn’t have been happier with his service.

Loan Market
Loan M.Loan Market

Hi Rea,

We are more than happy to help, if you can just email us your full name, postcode and best contact number to 'customercare@loanmarket,com.au' and we'll put you in touch with the best broker in your area.

Look forward to hearing from you!
Loan Market Customer Care.

Bernie
Bernie

Jason Cuerel is a fantastic broker. I can definitely recommend him :)

Get an answer from our members and Loan Market representatives

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