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Loan Market
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Exemplary help every step of the way!
Denise and her team helped me acquire my first home loan. The process was made so much easier (in fact they did all the hard work for me) and they provided support everytime I needed it. Excellent service :)
Loan Market Nundah a sure win! Wayne Kennedy and the team — just amazing.
My husband and I were turned away or asked to fill out an unachievable mountain of paperwork by other brokers who had already decided we were in the “too hard basket”. Wayne understood our position from the start, made us feel entirely understood and gave us the confidence to apply for our first home loan — all whilst being entirely factual and realistic. We were equipped with the steps we needed to take to put ourselves in the best financial position and felt supported every step of the way. Even once we had the loan, Wayne was our lifeline an...
Read mored the first person we called when we needed honest and wise council. He and the team went above and beyond to make our first home possible and to make an incredibly harrowing experience bearable. I cannot recommend Wayne Kennedy and Loan Market Nundah enough!!Hi Mr and Mrs J,
Thank you for your kind words- it's always great to hear that our brokers are delivering an exceptional service and going above and beyond for their clients! We will be sure to pass on this amazing feedback.
- 2 reviews
Trustable and professional broker
They helped me with my first home loan. Extremely professional and responsive. I've got my first home loan with them and can't be happier. Jason was always responsive and caring with my never-ending questions and concerns.
Hi Behnam,
Thanks for the great review. We are so excited for you to be moving into your first home, and look forward to working with you on your property journey in years to come!
Great service from the entire team
Andrew and Warren went above and beyond with helping me with anything I needed. They provided plenty of information to ensure I was getting the best loan possible. The customer service was impeccable and they listened and accommodated everything that I needed
Thanks Phillipa for sharing your experience. We love going that 'extra mile' for our clients and are thrilled we could help you achieve your home ownership goal! I'll be sure to pass this glowing review onto Andrew and the team.
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Great service
Excellent service from Bren and his team.
I was well informed and kept up to date though the whole process.
Extremely friendly and stress fee service.
Highly recommended Bren and team
Excellent,friendly and professional service.
Thanks so much for taking the time to write this review, Jay. We love hearing from our clients about their experience and we’re thrilled Bren and the team were able to achieve the outcome you deserved...
Read more. If you need any help in the future, don't hesitate to reach out again- we’d love to help.Great service and very transparent
I am very glad to have engaged Loan Market in securing my home loan. My broker - Min Duan is very professional and highly experienced individual. It was a great pleasure to deal with Min, who always kept me updated through out the process, answered all my queries in a timely manner and advised me well to make wiser decisions in choosing the right lender. Thank you for all your efforts.
Hi Vaibhav,
We are so happy to hear that Min delivered exceptional service and was able to get you the outcome you deserved! I'll be sure to pass this glowing review onto him and his team.
Amazing service
Toby and his team, Nadia and Leigh, have been nothing but perfect in assisting with my home loan.
Highly recommend as they have made the journey so smooth and enjoyable which can be rare.
Great job and thanks again :)
Hi Lesley. Thank you so much for taking the time to provide a review on our services. We really appreciate your glowing feedback! We will be sure to pass it on to Toby and his team.
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It is the people that make the difference
When it comes to finance, Phil is the man we go to. He does all the research, and presents us different options that suit our circumstance. Sometimes we only wanted an estimate to put an offer in, just because, he is patient and guides us through. We feel fortunately having him along our side.
Fantastic Service
Nadia and Toby were amazing. They have exceptional customer service and were able to find a loan that suited us. If you are looking for someone to use I highly recommend them.
Hi Gale,
Thanks for taking the time to leave such a glowing review. We are so happy Nadia, Toby and the team were able to make the process so easy for you. I'll be sure to pass this onto them!
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Toby Edmunds Loan Market & Team are exceptional
Fantastic from start of loan process to completion and after care great. We would recommend Toby Edmunds Loan Market and Team for any person waning to refiner, build or purchase
Hi Tracey,
Thankyou for this glowing review. It's so great to see that Toby and the team were able to help you and make the process so easy. I'll be sure to pass this on to the team!
Made a high stress process easy
Phil from Loan Market has been my broker for several years now and has helped me with the funding for 2 properties, including refinancing. He is always looking out for what's best for my circumstances and is very personable. With his experience in the area he was also able to help with connections to ease the burdens of other components of buying/selling property. Overall a great guy that I would recommend to anyone needing his services.
Thanks so much for your kind words Renae.
I take great pleasure in assisting appreciative clients realise their goals and dreams and just love to share my knowledge, experience and connections within ...
Recommended!
Buying a property is a long and stressful process, but having the team of loan market supporting me along the way definetly made it a lot easier. Thank you Jarryd, Cezan and Princess for your help!
Hey Felix,
Thanks for taking the time to leave this glowing review! It's great to see that Jarryd and the team continue to deliver a 5-star service to all of their clients. I will be sure to pass this amazing feedback on to him.
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Will use them time and time again
Carol and her team at Loan Market Buderim are absolutely amazing. Each time we have taken a property to Carol she's found us a loan to make it work (when we thought it never would) and most recently has helped us get our dream farm.
The contract was a little different and it was a super stressful time but Carol and Alyson chased it up constantly and kept us up to date which put us at ease. Could not recommend more!
Hi Alice,
Thankyou for sharing your experience with us! We are so happy to hear how positive and stress free your loan process was made by Carol and the Buderim team. We will be sure to pass this glowing review on to Carol.
- 4 reviews
- 1 like
Not customer focused
I went with Loan Market for finance for my home that I built with Clarendon homes. Initially the service was good when the progress payments were being made to the builder. However, when it reached the final stage it all started going south. I requested my final progress payment not to be drawn (limit the loan) and also convert my interest only loan into a principle and interest loan. It's been 2 months since the handover and still the loan is not converted. Even though there was Christmas break and delays from the bank side, these guys do not...
Read more make any follow ups unless they have been asked to check. They have totally stopped responding to my emails now and as a result I decided to follow up with the bank directly. EDIT: I really appreciate Michael from Loan Market for giving a call yesterday and explaining the situation and the reason for the delay. This proves that they care for the customers and this is probably a one off instance mainly due to the delay caused by the bank valuation process.Thank you for taking the time to write a review, Karthikeyan. I’m so sorry you weren’t satisfied with your experience. We appreciate you bringing this to our attention and will use this feedback to pr...
Read moreovide a better experience to you next time. We want to make sure your voice is heard as we continue to improve. Rakesh will be in contact with you soon so that we can learn more about the details of your situation and how we can improve the experience for you.Michael from loan market called yesterday and apologized for the delay (looks like the bank has stuffed this up) and now the loan has been converted into P&I. Thanks for the swift action and sorting this out for me!
Hi Karthikeyan,
We are so glad we were able to improve the experience for you. As you noted, we really do value our customers and want to make this process as easy as we possibly can for you. Please reach out if we can help you with anything else.
Liam Carroll is an outstanding Broker! Very impressed!
We would like to highly recommend Liam Carroll to anyone seeking a loan, as his service, clarity, and drive to assist us was outstanding. He was well informed, gave sound guidance, and took every opportunity to clarify and support our purchase. We would definitely return to Liam for assistance in any further finance matter and are confident with his knowledge. We did not fit the model of the "standard" purchaser, as I am older and bought with my young-adult son, so there were some lenders that were wary despite both having secure employment. B...
Read moreut this was overcome with effective communication and support all the way. Thank you so much and even though in today's market our home purchase was not a huge loan, we received red-carpet treatment all the way.Hi Karen,
Thank you for taking the time to leave this 5 star review. We really appreciate client feedback, and love hearing how smooth and easy Liam made the process for you. We will make sure to pass this glowing review on to Liam!
Questions & Answers
Does Alicia MacDonald still work for Loan Market? She was the broker for my first place and want to use her again.
Hi Abbie, unfortunately Alicia is no longer with Loan Market. However, I'd love to connect you with another Loan Market broker to assist! What suburb/postcode are you based in?
We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites
What is the interest rate?
Hello and happy Friday!
Is there a specific product or lender you're interested in knowing more about? Please send through an email to customercare@loanmarket.com.au with your name, phone number and postcode and I'll get a broker on the case! ...
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Thank you for the wonderful review Tania. As mortgage brokers we love nothing more than securing the right finance for our clients and going on this journey with you, so I'll be sure to pass on this g...
Read morelowing review. Should you need anything at all, don't hesitate to contact us!