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Loan Market
4.7 from 801 reviews

Reviews

(734)
(15)
(2)
(2)
(48)
  • Transparency
    4.5 (93)
  • Customer Service
    4.5 (95)
  • Loan TypeVariable Rate (52) · Fixed Rate (16) · Split (11)
  • Application Process
    4.6 (91)
  • Timeliness
    4.6 (90)
  • Loan used for:
    • First Home (32)
    • Refinancing (17)
    • Investment Property (15)
    • Second Home (13)
    • Home Construction (3)
    • Renovation (1)
  • Loan Term27.206 years (34)
  • Online Tools
    4.3 (24)


Fast and efficient!

published

Highly recommended team! If weve only known them first, we wouldnt have wasted our time on other brokers. Loan market makes sure they finish the job the fast and efficient way. I would say (Phil and Jess most especially) go out of their way to genuinely help you achieve your dream to own your home! customer service-excellent!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Leira, thanks for sharing your review with us! We're happy to hear that Phil and Jess provided you with a 5 star service and helped you achieve your goal quickly and efficiently. Congratulations on your dream home!


Rebecca Pascoe

Rebecca PascoeMetropolitan Adelaide, SA

Making things smooth when the road is bumpy!

published

not a “normal” sale, but Phil not only didn’t give up on us, he made sure he looked out for us! Using his family time to make it all happen!!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used for:Second Home
See all answers
1 comment
Loan Market
Phil Couch L.Loan Market
Glen

GlenRichmond-Tweed, NSW

  • 2 reviews

What a great experience!

published

Felt at ease from the first meeting at Steve's office. He was upfront with all aspects of his services and made it his mission to understood our loan requirements and explain the possible choices to suit our needs. The whole process was made so easy for us, and we would highly recommend Steve and his team.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJanuary 2020
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Glen, thanks for sharing your review with us! We're glad to hear that Steve offered such a high level or service and made this experience easy for you. Thanks for recommending Steve and please let him know if you need anything in the future.

Amazing service and exceptional business

published

A special thanks to Tommy Nguyen who helped and supported us when buying our first property. After being misguided by our bank, we contacted Tommy and he helped us in finding a cheaper loan and took care of all valuations. There was no unexpected or extra costs and we knew exactly what to pay during settlement. Tommy went above and beyond by regularly emailing and taking my phone calls and even meeting us to sign documents. We would highly recommend Tommy to all our friends and family. We are very thankful to have found him.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used for:First Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Brooke and Matthew, congratulations on your first home! It's great to hear that Tommy was able to help you get a loan through his great services and expertise. Please let Tommy know if you need anything in the future.


Sarah Mc

Sarah Mc

  • 2 reviews

Getting a Loan ....!!!!!

published

I didn’t think I could get a loan @ 50 but thanks to Steve & his crew for making the whole loan process so easy. They were happy to answer any questions.
Highly recommended
You won’t be disappointed
Fabulous Loan Team ...!!!!
Thank you so much

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Second Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Sarah, thank you for your review and recommendation - we're so happy you got your loan and the wile process was easy! Please let Steve and his team know if you need anything in the future.


Foreverhomebuy

ForeverhomebuyCentral Highlands and Goldfields, VIC

Mark De Martino for First Home Buyer - Clear and Concise

published

Mark De Martino was great! Being a first home buyer it was very important to me that I had all my questions answered and Mark was happy to oblige. I am actively recommending him to all of my friends. Great service - very happy.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan used for:First Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Thank you for your review! It's great to hear about the great service that Mark provided you. Congratulations on your first home!


Happy home owners

Happy home ownersSouth East Queensland, QLD

An awesome service

published

Customer service was amazing. No unexpected costs or issues, was well informed from the start. We are very happy with everything. Was kept updated every step of the way. Thanks so much

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Second Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Thank you so much for your review - it's great to hear that you were happy with the service you received every step of the way! Please let us know if you need anything in the future.


Bryan L.

Bryan L.

  • 2 reviews

Exceptional service

published

Marco has been helpful on the get go always available and always willing to take time to explain things clearly. 5/5 service! Have helped me refinance and apply for new loans with ease!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Investment Property
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Bryan,

Thanks for sharing your review! It's great to hear that Marco provided you with such a great service. Please don't hesitate to contact him for any future loan needs.

Conrad Was Brilliant

published

Conrad Palmer really helped me achieve my goal, he set out a plan. I'm a first home buyer and this was all new. He helped every step of the way. Highly Recommended to everyone.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateJanuary 2020
Loan used for:First Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Brad,

Congratulations on your first home! We're glad to hear that Conrad helped you achieve this and provided you with an exceptional experience too. If you need anything n the future, or know someone who does, please let him know.

Mahadeva prasad

Mahadeva prasadSouth East Queensland, QLD

Devastating exeperirience

published

We don't recommend Loan market to anyone.
We finance our property through an agent at loan market .
He promised us one rate.
But after completion of settlement it is 0.25 % more.
We asked bank to look into it.
Bank is telling us they can't do any thing.
Broker is not responding to us.

Loan Start DateNovember 2019
Loan used for:First Home
2 comments
Loan Market
Loan MarketLoan Market
Mahadeva prasad
Mahadeva prasad

THANKS

We are already informed to Loan market about this issue.


Michelle S.

Michelle S.South East Queensland, QLD

Highly recommended

published

Loan market helped us get a loan when others couldnt
Phil and Jess were professional and efficient helping us with the lending process.
They were always quick to respond to any phone call or email explaining everything.
We would highly recommend them to get you a loan
Thank you for everything Loan Market

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Refinancing
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Michelle,

Thank you so much for your glowing review! We're so glad that you were happy with the excellent service Phil and Jess provided. Please get back in touch with them if you need anything in the future.


Jay N.

Jay N.Perth, WA

Thank you for your fantastic service

published

We are very pleased with the excellent service Balpreet & his team offered us at each stage of the refinancing process. Balpreet updated us with the best rates possible. We would love to recommend his services to anyone we know. Thank you Bal ;0), Great job!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used for:Refinancing
See all answers
1 comment
Loan Market
Loan MarketLoan Market

So thankful!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used for:First Home
See all answers
1 comment
Loan Market
Loan M.Loan Market

Kate

KateSouth East Queensland, QLD

Brilliant service

published

30 years after after buying our current home, it was time to move. We would never have got there by ourselves. Kay explained the changes, was available on the weekend, etc. She kept us informed at every stage and we can't recommend her highly enough. She was just a very professional and wonderful person to help us achieve our dream home.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Excellent service, going over and above to achieve our dream home.

published

My family really loved a house but required a loan and were disappointed by the service of a major bank. We contacted Jenni Chittick from Loan Market and from the outset we were amazed by the very impressive service. Jenni went over and above through the entire loan process. Jenni is very experienced in both real estate and finance and used this experience to suggest the best loan to suit our particular purpose. Jenni was always prompt, well-prepared, and constantly communicated with us from the initial contact to settlement. We are so happy with our purchase and so glad we contacted Jenni. We strongly recommend Jenni to whoever is seeking a loan. Thankyou very much Jenni. The O'Sullivan family.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateSeptember 2019
Loan used for:Second Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Shayne, congratulations on your home! We're so happy that Jenni's expertise and amazing service helped you achieve this. If you ever need anything in the future, please let Jenni know.

Jason M.

Jason M.South East Queensland, QLD

Excellent personalised service from a real professional

published

As first home buyers my wife and I had no idea what was involved. Lindy walked us through the process, keeping us updated every step of the way. She has plenty of experience in real estate and finance, and took care of everything for us. She was always prompt, well-prepared, and was in constant communication with us. A daunting maze of paperwork and red tape turned into a brand new house before we knew it; we couldn't be happier!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateOctober 2019
Loan used for:First Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Julie

JulieMetropolitan Adelaide, SA

Refinanced my home loan

published

Best professional advice and highly efficient and trustworthy..financing a home loan can be daunting but phil made the whole process easy and totally stress free..highly recommend phil..he is "the go to man" in the mortgage broking industry..very happy client!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2019
Loan used for:Refinancing
See all answers
1 comment
Loan Market
Phil Couch L.Loan Market

Lebnan E.

Lebnan E.

  • 2 reviews

Amazing service by Asha Long!

published

Asha Long assisted us step by step during the process and got us a very good deal. She responds promptly to any clarification and explains things in a detailed yet simple way. Asha, we cannot thank you enough for making this process much easier than expected.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateOctober 2019
Loan used for:First Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Help When Needed

published

After 10 years out of the housing market we were very nervous about navigating the process. Conrad Palmer was exceptional. We couldn't have done it without him! Thank you Conrad!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateOctober 2019
See all answers
1 comment
Loan Market
Loan MarketLoan Market

Hi Trina,

Congratulations on your home and thank you for sharing your review! We're so happy to hear that Conrad provided you such an exceptional service. If you have any future loan needs, please let him know!


Charlee

CharleeWheatbelt, WA

Focussed on giving the customer the best possible outcome.

published

When looking into the purchase of my first house I didn't have the most positive experience. I felt it was all a bit daunting and very overwhelming to the point I no longer wanted to make the purchase. That was until I had my Mortgage Broker, Sarah Latimer, get in touch with me to lead me in the right direction. She herself was very accommodating and everything she spoke with me about was true to it's word if not better and the whole experience was easy and very satisfying. The outcome that I received with Loan Market was a very competitive rate and with no hidden costs on any of the products.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateOctober 2019
Loan used for:First Home
See all answers
1 comment
Loan Market
Loan MarketLoan Market

The reviewer stated that an incentive was offered for this review


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Questions & Answers

P C Babu

P C Babuasked

What is the interest rate?

1 answer
Loan Market
Loan M.Loan Market

Hello and happy Friday!

Is there a specific product or lender you're interested in knowing more about? Please send through an email to customercare@loanmarket.com.au with your name, phone number and postcode and I'll get a broker on the case!

Thanks,
Bec


Rea

Reaasked

We want to buy our first home. Can you recommend a god broker from your company? Thanks!

3 answers
Bernie
Bernie

Jason Cuerel is a fantastic broker - couldn’t have been happier with his service.

Loan Market
Loan M.Loan Market

Hi Rea,

We are more than happy to help, if you can just email us your full name, postcode and best contact number to 'customercare@loanmarket,com.au' and we'll put you in touch with the best broker in your area.

Look forward to hearing from you!
Loan Market Customer Care.

Bernie
Bernie

Jason Cuerel is a fantastic broker. I can definitely recommend him :)


Ron

Ronasked

I need a loan to build a house with 800k, I am self employed on 5 year contract with Aust Post. My current debt on mortgage is 400k empty block of land. My current taxable income is 60k self & 60k wife. My current house is with 950k equity and $ 5k credit card. Looking to finance interest only loan for 3- 5 year term.Can you help?

2 answers
Loan Market
Loan M.Loan Market

Hi Ron,

Thank you for getting in touch - one of our mortgage brokers will be more than happy to help you!

Please send your postcode and phone number to customercare@loanmarket.com.au and I'll put you in touch with someone.

Thanks,
Loan Market team

Ron
Ron

3136 - 0413 952 777


Get an answer from our members and Loan Market representatives

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