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Loan Market
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Top shelf service
What a Top shelf "Trusting" team.
Comfort, Security and Peace of Mind.
Excellent Communication skills with Total Resect, Compassion and Understanding.
I highly recommend TEAM: Paul, Justine and Tanya.
Thank You So Much Guys.
- 2 reviews
Special thanks to Praveen Jaswal.
Great service. We had our loan approved with in a week. Our agent Mr. Praveen Jaswal is very knowledgeable and always available to answer any Queries. Definitely go with them in future as well.
- 3 reviews
- 3 likes
Avoid at all costs! Inaccurate, slow, inexperienced and time wasting!
Whilst the market is overflowing with new applicants, it still does not equate to the poor and non-existing results myself and others have encountered with these guys from Loan Market Australia and NZ.
Firstly, stated we could get $1.7 million loan, then in the same phone conversation stated $1.8 million! Our prior research came up with a possible $1.3 million maximum.
After chasing Jason and many weeks of waiting and constantly hearing from Jason he would get the final loan results through to us by email, the final results showed $1.3 millio...
Read moren loan options, but we would have to lock in our current home as security! Otherwise the amount would drop to $800k! A big drop from $1.7-1.8 million! This then followed with further delays of zero follow up by Jason! We contacted Jason and asked why he couldn't better/match most of the current low rates, and why he advertises some 30 financial institute brands on his website yet had offered only one of them within our loan quotes? To this very day we are still waiting, many months later. But that is fine, we have zero intention of doing anything further with Loan Market Australia.
Hi there, I'm so sorry to hear about your experience. We take complaints very seriously and want to look into this situation and resolve the issue. Could you please send your full name, phone number t...
Read moreo customercare@loanmarket.com.au and we will escalate this.
Find out how Loan Market compares to other Home Loans
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Nick Russell. Unreliable.
Nick Russell promised a loan offer after our meeting. It has now been a month. We have emailed. No response. Called twice in the second week. Promised twice we would receive an offer by the end of the day. We are still waiting. We were hoping to buy a house. That house is now sold as we were waiting for a loan. If you are looking for someone reliable to entrust with looking for a loan, Nick is not the one.
Hi Kim, I'm so sorry to hear about your experience. We take complaints very seriously and will do everything we can to resolve the issue. Could you please send your full name and best contact number t...
Read moreo customercare@loanmarket.com.au and we will escalate immediately.
- 4 reviews
- 1 like
Excellent service!
After been pushed in all directions by brokers and banks, Yasas Pathirage (Perth) from Loan Market secured us our second loan. He made our dream come true! He was easy to communicate with, kept us updated and guided us through the whole process.
Hi Dimu, thank you for your review! We're thrilled to hear about the great service Yasas has provided - remember to please reach out if there's ever anything else you need.
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What an exceptional service!
We were let down by our bank and approached Loan Market. Paul and his team were exceptional in getting the ball rolling instantly and securing our loan effectively and in a timely manner that met our urgent needs!
Hi Marie, thank you for your review! It's so great to hear how efficient and helpful Paul and his team have been. Remember, he's always here to help!
- 2 reviews
Non-stop harassment after loan
Loan Market was great for my loan, they helped me get everything I needed sorted, and my agent Michael explained everything to me.
After I had completed my loan application, I kept getting emails from them. After requesting to unsubscribe twice, I stopped getting emails. Now I'm being sent advertisement txt messages from LoanMarket stating they got my details from a "previous enquiry".
Hi Rob, It's great to hear how helpful Michael has been during your loan journey. However, we would like to look into the ongoing emails and text messages - could you please send a message to customer...
Read morecare@loanmarket.com.au with your email address and contact number and we will investigate this?
Email sent
- 2 reviews
Great company. Great people.
Since I started with Loan Market, I have been offer the best options that accommodate to my needs. Not just great rates but excellent loan structures and benefits. I will stick with Loan Market for any other financial matter in future. Thanks Nathan and Loan Market for a pleasant and easy process.
Hi Ivan, thank you so much for your review. We're so glad we could help - Nathan and the team are always here if there's ever anything else we can do for you!
Peace of mind is here
- using all legal capacities
- always available
- always smiley and friendly
- achieved the claimed results
- no need to be worried about silly mistakes that others make
- detailed updates about each step
Hi Ramin, thank you for your review! Congratulations on your home and we're so glad we could help. Remember to reach out if there's ever anything else we can do for you!
Find out how Loan Market compares to other Home Loans
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Exceptional broker
Absolutely first class service and attention to detail. Went above and beyond to get the job done. Would highly recommend Mary Louise and the business for anyone looking to secure a loan.
Hi Jordan, thank you for your review! It's great to hear about the fantastic service and attention to detail that Mary Louise provided. Remember, she's always here to help if you ever need anything else!
- 3 reviews
Excellent industry knowledge and experience with great interpersonal skills
Mark (Greater Finance/Loan Market) was informative, friendly, courteous, & professional. He took care finding an optimal package, gave us options & guidance, displayed high levels of industry knowledge, & experience with financial services.
Hi Morte, thanks for your review! It's great to hear how helpful and professional Mark has been. He's always here to help so please reach out if there's ever anything else you need.
Outstanding customer service. 10/10.
Our entire experience was outstanding, from the start to the finish. Phil at Loan Market was excellent, and his communication, advice, and help, was 10/10. We couldn’t have bought our land/build, without him. In addition to this, Phil’s patience and commitment to getting things sorted (even out of working hours) was massively appreciated.
Hi Shaan, thank you so much for taking the time to leave us a review. We're thrilled to hear how helpful Phil has been - he's always here to help!
Fantastic service!
Loan Market and Mehdy Asady in particular were amazing. He went above and beyond in helping us secure our mortgage and with great results. Would definitely recommend him and Loan Market.
Hi, thanks so much for your review. We love to hear how great the experience has been with Mehdy and please remember to reach out if you ever need anything else!
- 4 reviews
- 5 likes
Simply the best!
Luu was awesome and made our experience with refinancing our loan a breeze. He answered any question we had and was very helpful through the process. In fact we are so happy with the service that we’re now back for our second loan ;). We will be recommending him to anyone that are wanting a loan. Thanks Luu and team.
Hi Kandy, thank you for your review! It's great to hear how helpful Luu and the team have been - they're always here to help!
If I could rate it lower I would
Long, slow drawn out process that turned out to be a waste of my time. Broker ghosted us for no reason.
Broker always had extremely so replies. Often times he would take so long to reply to us that the documents provided were no longer valid for applications.
Eventually the broker (David) just flat out stopped replying to our emails and now it has been 2 months since we received a follow up.
Extremely poor service from a broker that was referred to me by my colleagues.
Hi Ben, I'm so sorry to hear about your experience. We take complaints very seriously and will do everything we can to resolve the issue.
Could you please send your full name, phone number to customercare@loanmarket.com.au? ...
Read more We'll escalate this immediately and have someone contact you.Find out how Loan Market compares to other Home Loans
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Questions & Answers
Does Alicia MacDonald still work for Loan Market? She was the broker for my first place and want to use her again.
Hi Abbie, unfortunately Alicia is no longer with Loan Market. However, I'd love to connect you with another Loan Market broker to assist! What suburb/postcode are you based in?
We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites
What is the interest rate?
Hello and happy Friday!
Is there a specific product or lender you're interested in knowing more about? Please send through an email to customercare@loanmarket.com.au with your name, phone number and postcode and I'll get a broker on the case!
Thanks,
Bec
Get an answer from our members and Loan Market representatives
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Superb and highly recommended
Brilliant service
Excellent mortgage advice and application
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4.9(473)Domain Home Loans
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Superb and highly recommended
Brilliant service
Excellent mortgage advice and application
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Hi Hema, thank you for your review and congratulations on your new home! We're so glad to hear how helpful and efficient Praveen has been - he's always here to help!