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Loan Market
4.7 from 938 reviews · View Statistics
Listing monitored by Loan Market

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Rod
RodPerth, WA

Very good customer service

published

Brett Tania and all of the team were brilliant
The service was second to none
they were very approachable and helpful
I would recommend them
Thank you for your first class service

Customer Service
Application Process
Meghan Cohen
Meghan CohenGreater Melbourne (Inner), VIC

10/10 for professionalism, expertise and customer care

published

As first home buyers we simply couldn’t have navigated the process without Toby, Connor and the teams help! Only a call or email away throughout our application they secured the best home loan/rate for us! Would highly recommend their services to any prospective home buyer.

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Customer Service
Loan Market
Loan MarketLoan Market

Hi Meghan, thank you for your review and congratulations on your first home! The team is always here to help if you ever need anything else.

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SSJ
SSJCanberra Central 2601, ACT
  • 4 reviews
  • 5 likes

Loan Market made life lot easier, Thanks Nitish and Tegan!

published
Transparency
Customer Service
Loan Market
Loan MarketLoan Market

Thank you for your review! It's so great to hear how helpful Nitish and Tegan have been - remember they're only a phone call away if you ever need anything else.

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S M HAWLEY
S M HAWLEYSydney, NSW

Unbeatable Duo!

published

Mark & Fiona C were so professional , efficient and responsive. We had regular communication throughout the application & settlement process leaving us with no doubt as to what stage things were at. Their structure proposal for our loan splits for our home and investments was suited to our needs (with a rationale for each). The rates were very competitive. Without hesitation we would recommend Mark & Fiona to our family, friends and business associates.

Customer Service
Application Process
Loan Market
Loan MarketLoan Market

Thank you so much for your review! We're so glad to hear how efficient and professional Mark and Fiona have been. They're always here to help if you ever need anything else!

Michael B
Michael BSouth East Queensland, QLD

Top shelf service

published

What a Top shelf "Trusting" team.
Comfort, Security and Peace of Mind.
Excellent Communication skills with Total Resect, Compassion and Understanding.
I highly recommend TEAM: Paul, Justine and Tanya.
Thank You So Much Guys.

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Customer Service
Loan Market
Loan M.Loan Market

Hi Michael, thank you so much for your review! We're so thrilled to hear about the great service Paul, Justine and Tanya provided. They're always here to help!

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hema s.
hema s.Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Special thanks to Praveen Jaswal.

published

Great service. We had our loan approved with in a week. Our agent Mr. Praveen Jaswal is very knowledgeable and always available to answer any Queries. Definitely go with them in future as well.

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Customer Service
Loan Market
Loan M.Loan Market

Hi Hema, thank you for your review and congratulations on your new home! We're so glad to hear how helpful and efficient Praveen has been - he's always here to help!

NMK
NMKSydney, NSW
  • 4 reviews
  • 5 likes

Avoid at all costs! Inaccurate, slow, inexperienced and time wasting!

published
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Loan Market
Loan M.Loan Market

Nick Russell. Unreliable.

published

Nick Russell promised a loan offer after our meeting. It has now been a month. We have emailed. No response. Called twice in the second week. Promised twice we would receive an offer by the end of the day. We are still waiting. We were hoping to buy a house. That house is now sold as we were waiting for a loan. If you are looking for someone reliable to entrust with looking for a loan, Nick is not the one.

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Dimu
DimuPerth, WA
  • 5 reviews
  • 1 like

Excellent service!

published

After been pushed in all directions by brokers and banks, Yasas Pathirage (Perth) from Loan Market secured us our second loan. He made our dream come true! He was easy to communicate with, kept us updated and guided us through the whole process.

Transparency
Customer Service
Loan Market
Loan M.Loan Market

Hi Dimu, thank you for your review! We're thrilled to hear about the great service Yasas has provided - remember to please reach out if there's ever anything else you need.

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Marie Sylva
Marie SylvaSouth East Queensland, QLD
  • Verified

What an exceptional service!

published

We were let down by our bank and approached Loan Market. Paul and his team were exceptional in getting the ball rolling instantly and securing our loan effectively and in a timely manner that met our urgent needs!

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Customer Service
Loan Market
Loan M.Loan Market

Hi Marie, thank you for your review! It's so great to hear how efficient and helpful Paul and his team have been. Remember, he's always here to help!

Rob D
Rob DGreater Melbourne (Outer), VIC
  • 2 reviews

Non-stop harassment after loan

published

Loan Market was great for my loan, they helped me get everything I needed sorted, and my agent Michael explained everything to me.

After I had completed my loan application, I kept getting emails from them. After requesting to unsubscribe twice, I stopped getting emails. Now I'm being sent advertisement txt messages from LoanMarket stating they got my details from a "previous enquiry".

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Customer Service
Loan Market
Loan M.Loan Market
Rob D
Rob D

Email sent

Ivan
IvanGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great company. Great people.

published

Since I started with Loan Market, I have been offer the best options that accommodate to my needs. Not just great rates but excellent loan structures and benefits. I will stick with Loan Market for any other financial matter in future. Thanks Nathan and Loan Market for a pleasant and easy process.

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Customer Service
Loan Market
Loan M.Loan Market

Hi Ivan, thank you so much for your review. We're so glad we could help - Nathan and the team are always here if there's ever anything else we can do for you!

Peace of mind is here

published

- using all legal capacities
- always available
- always smiley and friendly
- achieved the claimed results
- no need to be worried about silly mistakes that others make
- detailed updates about each step

Transparency
Customer Service
Loan Market
Loan M.Loan Market

Hi Ramin, thank you for your review! Congratulations on your home and we're so glad we could help. Remember to reach out if there's ever anything else we can do for you!

Jordan
JordanCentral Queensland, QLD

Exceptional broker

published

Absolutely first class service and attention to detail. Went above and beyond to get the job done. Would highly recommend Mary Louise and the business for anyone looking to secure a loan.

Transparency
Customer Service
Loan Market
Loan M.Loan Market

Hi Jordan, thank you for your review! It's great to hear about the fantastic service and attention to detail that Mary Louise provided. Remember, she's always here to help if you ever need anything else!

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0.0
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Morte Descovich
Morte DescovichSouth East Queensland, QLD
  • 3 reviews

Excellent industry knowledge and experience with great interpersonal skills

published

Mark (Greater Finance/Loan Market) was informative, friendly, courteous, & professional. He took care finding an optimal package, gave us options & guidance, displayed high levels of industry knowledge, & experience with financial services.

Transparency
Customer Service
Loan Market
Loan M.Loan Market

Hi Morte, thanks for your review! It's great to hear how helpful and professional Mark has been. He's always here to help so please reach out if there's ever anything else you need.

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Read more reviews - page 2

Questions & Answers

Abbie
Abbieasked

Does Alicia MacDonald still work for Loan Market? She was the broker for my first place and want to use her again.

1 answer
Loan Market
Loan M.Loan Market

Hi Abbie, unfortunately Alicia is no longer with Loan Market. However, I'd love to connect you with another Loan Market broker to assist! What suburb/postcode are you based in?

Cass H.
Cass H.asked

We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites

No answers
P C Babu
P C Babuasked

What is the interest rate?

1 answer
Loan Market
Loan M.Loan Market

Hello and happy Friday!

Is there a specific product or lender you're interested in knowing more about? Please send through an email to customercare@loanmarket.com.au with your name, phone number and postcode and I'll get a broker on the case!

Thanks,
Bec

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