Made an enquiry on their website and received a phone call from someone who was acting on a broker’s behalf.
I provided all requested documents within a couple of hours, “representative” ordered a valuation, and soon after she decided that “….bank” is the one to go with and I agreed.
Then no updates for 2-3 day, and when I called, she explained she was expecting to hear from the BM. This conversation was on Monday and after that ……
I left several voice messages, sent a few SMS, and an email – still no response.
Very unprofessional and appalling service.

Phil has been very helpful from start to finish. He made the process of getting the loan seamless and enjoyable. From always updating us along the way to going through paperwork with us after hours.
I would without a doubt recommend Phil to anyone who is looking for a Broker as one of the best there is.

After being stuffed around by our own bank for 6 weeks Phil managed to make the same progress happen in 10 days! He kept us informed during the entire process and he knows what he is talking about when it comes to home loans. We would probably have never bought a home if it wasn’t for Phil as we were disheartened after our experience with our bank and were not going to try again, it was only because a friend of ours recommended him when she had a similar experience and luckily we did because now we are sitting in our first home, rate and fees were great too and no unforeseen costs, Phil explained everything up front and made the entire process a breeze. We will be forever grateful to Phil and the team at Loan Market.

Loan market made getting a home loan seamless! Heather was amazing and I would highly recommend her to my friends and family. She was with me every step of the way, professional and friendly, making sure my questions were answered. My home loan was approved in no time!

Alvin and the Team at Loan Market made buying our house as easy as they could and it felt like they went above and beyond. They did such a good job and we couldn't be happier with their service. They exceeded our expectations and got us a great deal.

Steph was excellent to deal with and we achieved all our goals and more. All due to Steph's professionalism and desire to give us the best deal. Thank you, totally recommend!

Fanteastic customer service great low rate loan with offset absolutely no hidden costs.easy to communicate with no bias towards particular lenders overall very informative and professional approach to do what we needed.

I am a first home buyer and have not taken a loan before. Bill guided me throughout the whole process together with excellent support from Grant and got me on board. The bottom line is my loan was passed and I am looking forward to our new life in our new home soon.

Nitish Kumar and his team at Loan Market were an absolute pleasure to work with! I would highly recommend Nitish as he provided excellent assistance and advice. The process of buying our first property was incredibly smooth and it was made so easy for us. If you are looking for a Mortgage broker, look no further than Nitish at Loan Market.

Fantastic guys to deal with. Very professional, thorough, excellent communication and wonderful customer service. They always go out of the way to help. Highly recommend to anyone who wants to use their services.

Jack Leahy was so easy to work with. Always picked up the phone and was able to help us understand the complex process. Jack and his team did all the heavy lifting and made it so easy for us to match up with a loan that worked for us.

Derek Lee was a pleasure to deal with he has provided excellent assistance, we were so happy with his advice. Derek was able to achieve exactly what we were hoping for. His support was truly impeccable. Would highly recommend Derek Lee.

Phil was a professional and went above and beyond what was expected. I would recommend his experiance and friendly approach to home loans to anyone. Thanks to him my house is well on its way to being built.

Jake and his team were amazing, and really looked at all the best options specific to my situation. Thanks to them, i now own my dream first home, and feel so comfortable with where i sit with my repayments. When there was an issue on the sellers end, Jake went above and beyond to ensure that things were sorted swiftly and stress free. I really cannot recommend these guys enough and look forward to working with them again in the future!

Liz Henderson’s service is prompt, friendly, efficient, pragmatic and stress free. We’re grateful for her skill and attention to excellent customer service. Hassle free, easy-going and great with following up. We highly recommend her service.

We secured our first house+land loan with Sarah and her team. From day 1, Sarah provided us with realistic info and very clearly explained the whole journey. We then worked with Jennifer and Eliza throughout the application and approvals processes, and I would say that these ladies were amazing in going above and beyond in assisting with our many queries. The whole process was hassle-free and we settled on the land on time. I would definitely recommend Sarah and her team to everyone.

Jo and the staff I've dealt with at Loan Market have been a dream. They could offer rates that even the bank couldn't. They have also been patient and understanding when my situations change. I have recommended Loan Market to my family and friends and now I recommend them to whoever reads this.