Reviewer Photos & Videos
Made an enquiry on their website and received a phone call from someone who was acting on a broker’s behalf.
I provided all requested documents within a couple of hours, “representative” ordered a valuation, and soon after she decided that “….bank” is the one to go with and I agreed.
Then no updates for 2-3 day, and when I called, she explained she was expecting to hear from the BM. This conversation was on Monday and after that ……
I left several voice messages, sent a few SMS, and an email – still no response.
Very unprofessional and appalling service.
Best Broker in Adelaide
Phil has been very helpful from start to finish. He made the process of getting the loan seamless and enjoyable. From always updating us along the way to going through paperwork with us after hours.
I would without a doubt recommend Phil to anyone who is looking for a Broker as one of the best there is.
Almost walked away from our dream of owning a home until we spoke to Phil from Loan Market.
After being stuffed around by our own bank for 6 weeks Phil managed to make the same progress happen in 10 days! He kept us informed during the entire process and he knows what he is talking about when it comes to home loans. We would probably have never bought a home if it wasn’t for Phil as we were disheartened after our experience with our bank and were not going to try again, it was only because a friend of ours recommended him when she had a similar experience and luckily we did because now we are sitting in our first home, rate and fees were great too and no unforeseen costs, Phil explained everything up front and made the entire process a breeze. We will be forever grateful to Phil and the team at Loan Market.
Seamless and very easy
Loan market made getting a home loan seamless! Heather was amazing and I would highly recommend her to my friends and family. She was with me every step of the way, professional and friendly, making sure my questions were answered. My home loan was approved in no time!
Alvin and the Team at Loan Market made buying our house as easy as they could and it felt like they went above and beyond. They did such a good job and we couldn't be happier with their service. They exceeded our expectations and got us a great deal.
The best experience by a very dedicated team.
Steph was excellent to deal with and we achieved all our goals and more. All due to Steph's professionalism and desire to give us the best deal. Thank you, totally recommend!
Totally awesome highly recommended.
Fanteastic customer service great low rate loan with offset absolutely no hidden costs.easy to communicate with no bias towards particular lenders overall very informative and professional approach to do what we needed.
Great results under difficult circumstances
I am a first home buyer and have not taken a loan before. Bill guided me throughout the whole process together with excellent support from Grant and got me on board. The bottom line is my loan was passed and I am looking forward to our new life in our new home soon.
Couldn't have done it without Loan Market!
Nitish Kumar and his team at Loan Market were an absolute pleasure to work with! I would highly recommend Nitish as he provided excellent assistance and advice. The process of buying our first property was incredibly smooth and it was made so easy for us. If you are looking for a Mortgage broker, look no further than Nitish at Loan Market.
- Verified customer
Great to deal with
Fantastic guys to deal with. Very professional, thorough, excellent communication and wonderful customer service. They always go out of the way to help. Highly recommend to anyone who wants to use their services.
Jack Leahy was so easy to work with. Always picked up the phone and was able to help us understand the complex process. Jack and his team did all the heavy lifting and made it so easy for us to match up with a loan that worked for us.
Derek Lee was a pleasure to deal with he has provided excellent assistance, we were so happy with his advice. Derek was able to achieve exactly what we were hoping for. His support was truly impeccable. Would highly recommend Derek Lee.
Jake and his team were amazing, and really looked at all the best options specific to my situation. Thanks to them, i now own my dream first home, and feel so comfortable with where i sit with my repayments. When there was an issue on the sellers end, Jake went above and beyond to ensure that things were sorted swiftly and stress free. I really cannot recommend these guys enough and look forward to working with them again in the future!
Liz Henderson’s service is prompt, friendly, efficient, pragmatic and stress free. We’re grateful for her skill and attention to excellent customer service. Hassle free, easy-going and great with following up. We highly recommend her service.
GO ELSEWHERE! Worse customer service!
Dealing with Paul and Tanya was the worst customer service we’ve ever had. We’ve dealt with other mortgage brokers who put their customers first. These guys couldn’t care less. It says they will get back to you within 24hours after lodging info in their portal, a week later still hadn’t heard anything I had to chase them up to see how it’s going. They take so long to reply (never even replied to last email over a week ago which was the last straw). They scheduled a call but never called, again I had to chase them up to see if it was still going...ahead. They said they had lost paperwork for another settlement due that day which is a bit worrying. But they could have communicated that they couldn’t call instead of me doing the follow up to find out what was going on. They told us they would get back to us with options at the end of the week. It’s been a month since we started the process from beginning of November and they still haven’t even told us how much we could borrow or what our options are. If you own a business and self employed don’t bother going through them it’s obviously too much effort and work for them to go through the options. Instead they trying to make money off the ones that are easy to deal with who they can get across the line before end of the year. Lucky for us we found a better broker who was willing to help straight away and said there is no way the process should’ve have taken as long as it has! Save yourself the time of being screwed around and just go elsewhere. Would never recommend these people!
- Verified customer
Alyson Irwin is a gem!
We were rescued by Alyson Irwin from Loan Market after a terrible experience with Stratique Finance. She responded to a late night text message where I outlined my situation, and I didn't expect her to make contact until the following week, but within 30 minutes she had assured me she could help and we arranged a meeting. Alyson is a fantastic broker. She knows her job inside out and worked so hard to get us finance- I think (I know) she invested so much of herself into our applications, and lost more than a few hours of sleep over it! But, she...was the ultimate superstar and remained positive and focused on making things work for us. Alyson is down to earth, personable and very knowledgable. I would highly reccommend her if you are looking for an amazing broker in Perth.
My experience with Loan Market (Thornlands QLD) started off exciting and quickly went downhill. Provided a detailed explanation of my situation and circumstance only to receive finance approval including the 1st Home Owner Grant of $15000. Regardless of the fact that I had detailed in writing and verbally stated that i had previously built and owned property prior in NSW, they still included it in my loan application. This only led to further delays with finance approval and cosmic catastrophic chain of events such as delays with land settlem...ent & proceeding to site. The Customer Service left me disappointed, i was having to constantly chase and leave messages for my broker to contact me for updates and only to receive a few days later. I only had 1 face to face meeting which was overall a 10 minute event to sign my mortgage contract! I have to say my previous broker (NSW), went above and beyond and not only put "me" first but provided the best service I have experienced with a broker as a buyer. Given that i was not a first home owner the experience i received from Loan market was limited information and a constant push to go with there preferred lender in lieu of others lenders due to commission they receive. They didn't exceed my expectations nor did they provide me with all the quality such as customer service or communication that a broker should experience when you are purchasing the biggest ticket item. I would not be recommending loan market in future to any of my contacts being in the construction industry. The star provided is for Simone who took over my file once approval was issued, she truly understands the meaning of communication and service!
Working with Sarah and her team was an amazing experience!
We secured our first house+land loan with Sarah and her team. From day 1, Sarah provided us with realistic info and very clearly explained the whole journey. We then worked with Jennifer and Eliza throughout the application and approvals processes, and I would say that these ladies were amazing in going above and beyond in assisting with our many queries. The whole process was hassle-free and we settled on the land on time. I would definitely recommend Sarah and her team to everyone.
Recommended to my family and friends
Jo and the staff I've dealt with at Loan Market have been a dream. They could offer rates that even the bank couldn't. They have also been patient and understanding when my situations change. I have recommended Loan Market to my family and friends and now I recommend them to whoever reads this.
Questions & Answers
We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites
What is the interest rate?
Loan M.Loan Market
Hello and happy Friday!
Is there a specific product or lender you're interested in knowing more about? Please send through an email to email@example.com with your name, phone number and postcode and I'll get a broker on the case!
We want to buy our first home. Can you recommend a god broker from your company? Thanks!
Loan M.Loan Market
We are more than happy to help, if you can just email us your full name, postcode and best contact number to 'customercare@loanmarket,com.au' and we'll put you in touch with the best broker in your area.
Look forward to hearing from you!
Loan Market Customer Care.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.