Loan Market
- ✓ Verified company
998 reviews · Statistics
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- First Home (105)
- Second Home (38)
- Investment Property (31)
- Renovation (4)
- Refinancing (45)
- Home Construction (14)
Reviews
The best you can get
They don’t say for a reason that “Experience matters”. With over 20 years of work experience, you will see a glimpse of his experience in every step of your home buying journey .
I can’t thank enough Ken for his mountainous support through our home buying journey , without him we would not have done it .
Very organised , very thorough , excellent at convincing skills, always available. I will go with Ken for our future house buying needs as well .
... Read moreExcellent service
Jason and the team will always respond promptly to any request put forth to them; its always a pleasure when dealing with them. I have and will continue to recommend the team
... Read moreIncredible Service
The entire team were easy to deal with, transparent, open and informative. Couldn’t recommend highly enough
... Read moreExcellent service!!
I was put onto the team at loan market by a mate at work, he couldn’t give a higher recommendation. I worked with Phil and Jessica and the service has been amazing! They explain everything clearly and give advice to make the whole process as simple and fast as possible. As we are buying our first home it was important that we had a team behind us that new all of the details and could make it easy for us to navigate. I have found their service extremely helpful and I couldn’t be happier. I highly recommended them.
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I felt like I was the only customer!
This is now the third time I have used Andrew Timms and his team at Loan Market and their professionalism is second to none. I have happily recommended their services to family and friends and my sister recently engaged with Andrew and his team and is also very happy. Given the speed at which all members responded to me I often felt like I was their only customer. Andrew was very impressive with his ability to explain the process of securing a loan and made everything clear and simple for myself to understand. The whole experience of working wi
... Read moreth them has motivated me to put money aside to work towards securing an investment property in the not too distant future. There is no other mortgage broker team I would consider than Andrew Timms and his team at Loan Market.Great service
I recently purchased a property and was assisted by Youeil and his team throughout the loan process - They were all super helpful. Cannot speak highly enough of Youeil!
Absolutely Outstanding!
Paul and Tim were amazing to work with. They were quick and able to answer all the questions I had. Following my per-approval, I received approval from the bank after one day. There were no unexpected costs. I wouldn't think to shop around in the future, should I make a second purchase.
... Read moreExceptional Mortgage Broker - A Stress-Free Mortgage Refinancing Experience!
I recently had the pleasure of working with Ryan Taylor from Loan Market for my mortgage refinancing, and I cannot express how grateful I am for their outstanding service. From start to finish, Ryan demonstrated unmatched professionalism, expertise, and dedication, making the entire process a breeze.
From the initial consultation, Ryan took the time to understand my financial goals, preferences, and concerns. He patiently answered all my questions and provided clear explanations of various mortgage options available to me. His depth of knowledg
Exceptional and professional services
Updating my review:
I am incredibly grateful for Jessie and Melinda's exceptional service at Loan Market Canberra again. When my existing lender failed to honor their promised interest rate, they swiftly found excellent alternatives. From submission to settlement in less than a month, their expertise and efficiency made the process seamless. Thank you for your outstanding support and dedication! Highly recommend their services!
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I had a fantastic experience working with Loan Market Canberra, particularly with Jessie and Mel
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Great customer service
Great customer service from Angela Hurst, I would highly recommend her & the team.
... Read moreGreat experience with Loan Market Canberra
Great Experience and customer service from Melinda and Jessie from Loan Market Canberra. My fixed loan is ending in September and wanted to get a better rate. They helped me get a better rate through negotiation with my current bank. I saved around $3000 on interest charged per year. I would say best in Canberra.
... Read moreCannot recommend them enough!
We shopped around for a mortgage broker when buying our first home and faced a lot of brokers that didn’t fill us with much confidence, and upon recommendation from a friend we eventually contacted Mark from Loan Market who was absolutely outstanding. He made us feel so comfortable and well informed with this big financial step - we ended up having complete trust in him and his team at loan market.
Also, recently we organised a car loan through Alan and Laura in their personal loan section, and again, absolutely outstanding, super fast response time especially when the car dealership dropped the ball with paperwork a few times.
I cannot recommend Loan Market enough!
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Min Duan - Remarkable & Exceptional Mortgage Broker
Min Duan, from Loan Market, we highly Recommend for those looking for Mortgage. Min Duan provided exceptional & professional service. His expertise and dedication truly exceeded our expectations. Every call for help was answered straight away. Min's level of knowledge and skill in the mortgage industry is truly remarkable. He patiently addressed all my inquiries, ensuring we had a clear understanding of the mortgage options available and their implications. Min maintained constant communication throughout the process, keeping us informed of any
... Read more updates, progress, or potential challenges. We highly-highly recommend Min Duan who made the process seamless and effortless. We Thank you for all the works and feel grateful that we found a trustworthy and professional mortgage broker. Hanna, from Loan Market, she is truly amazing. She kept us updated on each and every step. Every call for help was answered instantly. She prioritized us first and checked that all the information and emails were taken care off. We highly recommend Hannah Chen from Loan Market for her exceptional service.Great, quick service
Very responsive, quick and genuine. Would definitely use the team again.
Not recommend at all! To anyone
Disorganised - not informed properly and the communication is just absent after you signed. No assistance - they said "it is out of the scope!" For internet banking.
Poor instructions and disappeared adterward. Really really disappointed.
Happy to share my experience with you.
Send me an email or better give me a call sonI can explain my frustration.
Questions & Answers
Does Alicia MacDonald still work for Loan Market? She was the broker for my first place and want to use her again.
Hi Abbie, unfortunately Alicia is no longer with Loan Market. However, I'd love to connect you with another Loan Market broker to assist! What suburb/postcode are you based in?
We are looking at using loan market go to refinance our house. I would just like to know how many people would recommend this service as the reviews from this site site are great but I have read some disturbing reviews on other websites
What is the interest rate?
Hello and happy Friday!
Is there a specific product or lender you're interested in knowing more about? Please send through an email to customercare@loanmarket.com.au with your name, phone number and postcode and I'll get a broker on the case!
Thanks,
Bec
Get an answer from our members and Loan Market representatives
Details
Category | Home Loans |
---|---|
Business Type | Mortgage Broker |
Contact info for Loan Market
Mon | 8:30 am - 5:30 pm |
---|---|
Tue | 8:30 am - 5:30 pm |
Wed | 8:30 am - 5:30 pm |
Thu | 8:30 am - 5:30 pm |
Fri | 8:30 am - 5:30 pm |
Sat | Closed |
Sun | Closed |
- ABN: 89105230019
Extra Information
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Hi Giovanna. Here at Loan Market we aim for complete customer satisfaction and so your review is very concerning to us. We value your input and encourage you to let us know more about your experience.
... Read more Would you mind reaching out to me with more details about the situation or to share your contact details so I can get in touch? Thank you so much, and I look forward to hearing from you.