Poor experience with saleswoman.
I may have considered this as an option. Even though I am happy with my current supplier for my business. I support local businesses whenever possible. But, the experience with the sales woman today has put me off totally! Her approach was very unprofessional and quite rude.
Maybe a good idea to have more training for your sales reps.
I have just wasted 45 minutes on the phone with Energy Australia and Origin trying to arrange some options for paying bills whilst on holiday and incommunicado. Contrast this with about 5 minutes with Shelley at LPE and problem solved! But also polite, efficient service and value rates contribute to a very satisfactory relationship. I wish you could service other addresses that we own.
Incredible Savings! My hip pocket loves Locality!
Since my building has collectively engaged Locality Energy as our provider my energy bills have plummeted. Living in a one bedroom apartment I have never paid more than $40 a month; even at the height of summer. With my previous provider it was routinely towards $90 a month despite endeavours to explore all options to daily reduce power consumption. Immense thanks Locality! Love your work!
If you were able to cancel the incorrect bill (which we have absolutely no idea why it was sooo much or how you came to that amount) you should have also performed a refund of the withdrawn funds. I am a pensioner and have to budget. You have taken out nearly a years worth of electricity bills in one go. Not very impressed with your companies lack of consideration for pensioners.
Nowhere on my latest bill does it say that you have overcharged me.
Not a very happy customer, who is considering leaving because of this debacle .
Luring in Customers
May I start by saying that kudos for being a local company and employing local people. Im all for that. What I'm not for is companies regardless of them being Australian or not luring customers in based on false advertising. Signed up yesterday based on the electricity rates (usage and supply) advertised on their website. I received my welcome pack this morning and noticed that the rate quoted on their website is not including GST, nowhere it states that these rates do not NOT include GST, so doing some extra calculations it ended up more expensive than my current provider and I cancelled the plan right away with no problems. Might I state that they where very nice about it and where sorry about the false advertising. I thought I'd write this review for future customers that might not worry about looking at the welcome pack and actually read it and then get a surprise as to why their bill is more than expected.
Easy simple process
Pride called into the workshop and offered a better rate than I was currently paying for electricity, explained it all and was a simple easy process to change over,
Easy & Simple
Very simple change over process with the help of Robin. Communication has been great, as are the rates and charges.
Looking forward to saving some money in the future with LPE.
Sean met with me face to face at my office & customer service was outstanding & friendly! so glad I switched from AGL was I did it sooner
Thank you so much
Why can't Everything be this easy?
Friendly, approachable, easy to deal with team who left the jargon right out of it.
I no longer consider electricity confusing since joining LPE.
Everyone should make the switch to LPE now.
I loved how all my questions were explained in a easy to understand approach. I had no idea how to read my bill until my representative broke it down for me. The entire process was simple and they took care of everything for me.
I have been a customer with LPE for over 3 years now. I have received great savings on my electricity bills over this period of time. I found the bills easy to read and understand. Best of all cheap prices.
Saved 40% on my Power Bills with LPE!
Transferred my account to LPE after a friend of mine recommended it.
My first bill has come in and it is 40% cheaper than the same time last year.
Both times i have called the office i have spoken to the same customer service operator Andrew who was really friendly and helpful
Worth the Change
Was previously with Sanctuary Energy and no real issues but when LPE compared my last electricity bill they were able to save me over $100 per quarter.
They were really easy to deal with and I found out they are located on the Sunshine Coast QLD and that's also where their call centre is (Not India or the Philippines!!!)
Was really refreshing to deal with a company that offers their best rate up front and no dodgy discount deals or penalties - HIGHLY RECOMMENDED
MY BILLS HAVE REDUCED BY $30 PER MONTH
I switched to LPE earlier this year after being convinced by some friends. Called their customer service for a quote and immediately got someone over the phone. After some convincing, i switched to LPE and 4 weeks later got my first bill. I was annoyed at first as I could see the total was higher than expected but after another quick phone call to their customer service, they made me realise my hot water was also included in the bill...
Long story short, I felt stupid but I am now saving about $30 a month...Happy days !
We had electricity installed at our property. The setup process was simple and quick, setup with a quick phone call. We have experienced no dropouts as of yet, the service is very reliable.
Great rates, great customer service, no confusing discounts!
Great rates provided by a local company. Great customer service with a local customer service, that can be properly talked to. They offer the cheapest rates upront, so there are no confusing discounts!
Willing to listen and help sort through special requirements
I have a daughter with special needs who receives a medical cooling assistance rebate. Not a commonly known set of circumstances and I don't expect my electricity provider to be fluent on this topic. LPE were English speaking, friendly, willing to learn what we needed and reassured me they will have this sorted on our account. All within 5 mins. Took me over 2 hours to sort with my last provider.
Great customer service Best plan for Solar
I contacted LPE about their rate for Solar. They gave me a comparison for my previous bill from another retailer and showed a genuine saving. The staff were pleasant and informative and know that i have my bill from them i am definitely seeing significant savings.
Terrible and over priced
I live in a 1 bedroom apartment and my bill was 200 A MONTH. The following monthly it was 160 and i was travelling for half the month.
DO NOT LISTEN TO REAL ESTATES WHEN THEY SUGGEST THIS COMPANY
Newly built little townhouses in sunshine coast, was recommended this supplier from our real estates and then lied to saying that this is the only supplied in the area - WRONG. We were charged over $200 for a MONTH for a small townhouse. We were also lied to by the supplier when we asked if they charged an initial fee to set up the electricity, another lie - they charge a $25 connection fee. The day was received our first bill was the same say we changed electricity suppliers. No discounts are provided, not a very competitive supplier from what we can see.
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