Locality Planning Energy

Locality Planning Energy

 Verified
3.4

75 reviews · Statistics

PositivevsNegative
59% · 4430 · 40%

Transparency
3.6 (30)
Customer Service
3.9 (46)
Rates and Fees
4.1 (42)
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Reviews

75 reviews
Kameron Klease
Kameron KleaseQLDSouth East Queensland, QLD
 

Identity Theft by LPE

LPE set up a fraudulent account by stealing my identity documents for power they claimed I used after a I moved out of the property. Whilst living in the property the account was connected in my husband’s name. After my husband requested disconnection and we moved, LPE set up an account in my name without my permission with stolen identity documents. Sophia was advised she did not have permission to set up an account on 5 occasions but proceeded to anyway. Currently being investigated by Ombudsman, Privacy Commissioner, ACCC & Police. Show details
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Kris
Kris
 
Customer Service
Grubs
Grubs2 posts
 

Slog me with another big bill when I don't even live there

Well done you took more money than required after I left Show details
Transparency
Customer Service
Rates and Fees
Ron
RonQLDDarling Downs, QLD35 posts
 
Transparency
Customer Service
Rates and Fees
Locality Planning Energy
Locality Planning Energy   DM   
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Dog
DogQLDWide Bay-Burnett, QLD
 

God Like Support and competitive rates

Best support ever. I had an issue with my property and connecting the power, I gave up on another provider after they stuffed me around for 2 days.
Then I found LPE and spoke with Tom, Tom is my new god, He sorted everything for me, followed up with me on its progression and called me back to let me know my issue was on track to resolution. I was amazed that I got to speak to a person so fast when I originally called, yet an intelligent one that understood my issue and ran with it. I won't leave LPE knowing I have a very competitive rate and real customer support when I need it. Thanks Tom, and thanks LPE for having the right staff for the job. Show details ·  1
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Crystal Seymour
Crystal SeymourQLDSouth East Queensland, QLD3 posts
 
Locality Planning Energy
Locality Planning Energy   DM   
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Nishul Yadav
Nishul Yadav
 

Best energy company , great price and excellent customer service

I have been with LPE for a while now. Great savings along with BEST customer service. easy to understand bills. Easy account set up process. Thank you LPE for being so amazing. Show details
Hayden B.
Hayden B.2 posts
  Verified

Worst Customer Service Ever

Worst customer service I've ever experienced. Staff are rude (especially their thick-headed reception).
Staff are extremely unorganised and unprofessional not to mention they will lie to you just to place blame on anyone else instead of taking responsibility for their actions.. Overpriced scam Show details
Transparency
Customer Service
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Locality Planning Energy
Locality Planning Energy   DM   
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Anthony
AnthonyACTCanberra 2600, ACT10 posts
 
Transparency
Customer Service
Rates and Fees
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Locality Planning Energy   DM   
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Mick S.
Mick S.QLDSouth East Queensland, QLD
 

LPE for the win! Robin is a legend!

Robin is a down to earth guy, and he helped me decipher the market. He spoke plain English, explained how my house is wired, and reconfirmed why LPE is a good choice.
Thanks Robin Show details
Kathryn Porter
Kathryn Porter2 posts
 

With the current covid 19 situation LPE have been exemplary

I can see that LPE are genuinely doing the right thing. Offering a reduction in rates. Referral rewards. Giving a local feel to an otherwise very cold industry. Well done. Show details
Hazel Burns
Hazel Burns
 

Incredible customer service, always personal and friendly

Was so happy to see this company send out initiatives in the current climate. Have always loved the personal and friendly service, as well as there power service. Would highly recommend Show details
Lorraine Robertson
Lorraine RobertsonQLDCentral Queensland, QLD2 posts
 

Great help in a time of need

I just wanted to say it is soo good to see a company like Locality Planning Energy taking a proactive approach to the unprecedented situation we are in at the moment with the virus. Making sure people will not be cut off is a great weight off people's minds who are really struggling and also no late fees will be a great help too. Well done thinking of the average Australia during this difficult time.
Lorraine Robertson Show details
Transparency
Customer Service
Rates and Fees
Xxxxxxx
XxxxxxxQLDSouth East Queensland, QLD2 posts
 

LPE showing compassion and sensitivity in these trying times

Congratulations to LPE on their informative letter to customers, outlining changes to power payments should they be required, due to the uncertain times we are living in.

The company has always been most approachable and quick to process any changes to personal information details etc when requested.

We look forward to continuing to receive the quality service that LPE has given us from the beginning. Also, we wish that all LPE staff stay healthy and safe whilst continuing to deliver excellent service, thank you. Show details

Transparency
Customer Service
Rates and Fees
Marissa Gillham
Marissa Gillham
 

Thankyou

Just wanted to say Thankyou to LPE for being so kind to customers during the COVID19 and relaxing completely on bill payments. So grateful and so inspiring to see another excellent company looking after its consumers Show details

Questions & Answers

Lagunagirl
Lagunagirl

My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.

Locality Planning Energy
Locality Planning Energy   DM   

Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley

David S.
David S.

What is the current rate for power

Locality Planning Energy
Locality Planning Energy   DM   
Anthony
Anthony  

Jump onto compare the market website Daivd. You will get advice on the best rates there.

Julie Trindall
Julie Trindall

Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?

Locality Planning Energy
Locality Planning Energy   DM   
BBBrisbane
BBBrisbane  

The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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Contact info for Locality Planning Energy

Mon8:30 am - 5:30 pm
Tue8:30 am - 5:30 pm
Wed8:30 am - 5:30 pm
Thu8:30 am - 5:30 pm
Fri8:30 am - 5:30 pm
SatClosed
SunClosed

Extra Information

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