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Locality Planning Energy

Locality Planning Energy

3.4 from 45 reviews

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Poor experience with saleswoman.

I may have considered this as an option. Even though I am happy with my current supplier for my business. I support local businesses whenever possible. But, the experience with the sales woman today has put me off totally! Her approach was very unprofessional and quite rude.
Maybe a good idea to have more training for your sales reps.

Customer Service
ServicesElectricity

LPE service

I have just wasted 45 minutes on the phone with Energy Australia and Origin trying to arrange some options for paying bills whilst on holiday and incommunicado. Contrast this with about 5 minutes with Shelley at LPE and problem solved! But also polite, efficient service and value rates contribute to a very satisfactory relationship. I wish you could service other addresses that we own.

Transparency
Customer Service
Rates and Fees
ServicesElectricity

Incredible Savings! My hip pocket loves Locality!

Since my building has collectively engaged Locality Energy as our provider my energy bills have plummeted. Living in a one bedroom apartment I have never paid more than $40 a month; even at the height of summer. With my previous provider it was routinely towards $90 a month despite endeavours to explore all options to daily reduce power consumption. Immense thanks Locality! Love your work!

Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hi Robbie - thank you for you 5 star rating!! Our goal is to save the most amount of money for the most amount of people, and the installation of the embedded network at your building will ensure everyone will be receiving these type of savings and benefits!

Overcharged electricity

If you were able to cancel the incorrect bill (which we have absolutely no idea why it was sooo much or how you came to that amount) you should have also performed a refund of the withdrawn funds. I am a pensioner and have to budget. You have taken out nearly a years worth of electricity bills in one go. Not very impressed with your companies lack of consideration for pensioners.
Nowhere on my latest bill does it say that you have overcharged me.

Not a very happy customer, who is considering leaving because of this debacle .

ServicesElectricity

Luring in Customers

May I start by saying that kudos for being a local company and employing local people. Im all for that. What I'm not for is companies regardless of them being Australian or not luring customers in based on false advertising. Signed up yesterday based on the electricity rates (usage and supply) advertised on their website. I received my welcome pack this morning and noticed that the rate quoted on their website is not including GST, nowhere it states that these rates do not NOT include GST, so doing some extra calculations it ended up more expensive than my current provider and I cancelled the plan right away with no problems. Might I state that they where very nice about it and where sorry about the false advertising. I thought I'd write this review for future customers that might not worry about looking at the welcome pack and actually read it and then get a surprise as to why their bill is more than expected.

Customer Service
Rates and Fees
ServicesElectricity

Easy simple process

Pride called into the workshop and offered a better rate than I was currently paying for electricity, explained it all and was a simple easy process to change over,
Thanks LPE

Customer Service
Rates and Fees
ServicesElectricity

Easy & Simple

Very simple change over process with the help of Robin. Communication has been great, as are the rates and charges.
Looking forward to saving some money in the future with LPE.
Thanks heaps

Customer Service
Rates and Fees
ServicesElectricity and Solar Buy-Back

Outstanding Service

Sean met with me face to face at my office & customer service was outstanding & friendly! so glad I switched from AGL was I did it sooner

Thank you so much

Customer Service
Rates and Fees
ServicesElectricity

Why can't Everything be this easy?

Friendly, approachable, easy to deal with team who left the jargon right out of it.
I no longer consider electricity confusing since joining LPE.
Everyone should make the switch to LPE now.

Customer Service
Rates and Fees
ServicesElectricity

Great service

I loved how all my questions were explained in a easy to understand approach. I had no idea how to read my bill until my representative broke it down for me. The entire process was simple and they took care of everything for me.

Customer Service
Rates and Fees
ServicesElectricity

Great Savings

I have been a customer with LPE for over 3 years now. I have received great savings on my electricity bills over this period of time. I found the bills easy to read and understand. Best of all cheap prices.

Customer Service
Rates and Fees
ServicesElectricity

Saved 40% on my Power Bills with LPE!

Transferred my account to LPE after a friend of mine recommended it.
My first bill has come in and it is 40% cheaper than the same time last year.
Both times i have called the office i have spoken to the same customer service operator Andrew who was really friendly and helpful

Customer Service
Rates and Fees
ServicesElectricity

Worth the Change

Was previously with Sanctuary Energy and no real issues but when LPE compared my last electricity bill they were able to save me over $100 per quarter.
They were really easy to deal with and I found out they are located on the Sunshine Coast QLD and that's also where their call centre is (Not India or the Philippines!!!)
Was really refreshing to deal with a company that offers their best rate up front and no dodgy discount deals or penalties - HIGHLY RECOMMENDED

Customer Service
Rates and Fees
ServicesElectricity

MY BILLS HAVE REDUCED BY $30 PER MONTH

I switched to LPE earlier this year after being convinced by some friends. Called their customer service for a quote and immediately got someone over the phone. After some convincing, i switched to LPE and 4 weeks later got my first bill. I was annoyed at first as I could see the total was higher than expected but after another quick phone call to their customer service, they made me realise my hot water was also included in the bill...
Long story short, I felt stupid but I am now saving about $30 a month...Happy days !

Customer Service
Rates and Fees
ServicesElectricity

Electricity

We had electricity installed at our property. The setup process was simple and quick, setup with a quick phone call. We have experienced no dropouts as of yet, the service is very reliable.

Customer Service
Rates and Fees
ServicesElectricity

Great rates, great customer service, no confusing discounts!

Great rates provided by a local company. Great customer service with a local customer service, that can be properly talked to. They offer the cheapest rates upront, so there are no confusing discounts!

Customer Service
Rates and Fees
ServicesElectricity

Willing to listen and help sort through special requirements

I have a daughter with special needs who receives a medical cooling assistance rebate. Not a commonly known set of circumstances and I don't expect my electricity provider to be fluent on this topic. LPE were English speaking, friendly, willing to learn what we needed and reassured me they will have this sorted on our account. All within 5 mins. Took me over 2 hours to sort with my last provider.

Customer Service
Rates and Fees
ServicesElectricity

Great customer service Best plan for Solar

I contacted LPE about their rate for Solar. They gave me a comparison for my previous bill from another retailer and showed a genuine saving. The staff were pleasant and informative and know that i have my bill from them i am definitely seeing significant savings.

Customer Service
Rates and Fees
ServicesElectricity and Solar Buy-Back

Terrible and over priced

I live in a 1 bedroom apartment and my bill was 200 A MONTH. The following monthly it was 160 and i was travelling for half the month.

So overpriced!


DO NOT LISTEN TO REAL ESTATES WHEN THEY SUGGEST THIS COMPANY

Newly built little townhouses in sunshine coast, was recommended this supplier from our real estates and then lied to saying that this is the only supplied in the area - WRONG. We were charged over $200 for a MONTH for a small townhouse. We were also lied to by the supplier when we asked if they charged an initial fee to set up the electricity, another lie - they charge a $25 connection fee. The day was received our first bill was the same say we changed electricity suppliers. No discounts are provided, not a very competitive supplier from what we can see.


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Questions & Answers

Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?
2 answers
Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to info@localityenergy.com.au so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.

My building is thinking of going with LPE but from what you are saying it doesn't sound like a good idea. Evan I would agree that customer service isn't their strong suit. R K I'm not sure how your costs have gone up if you are not using electricity, what are they charging for this to occur? Dave the Metering Charge is only on for a set period (up to 5 years) to recover capital costs associated with the installation of the meters. Origin charge on a daily basis but bill quarterly, are LPE charging extra to bill monthly? What I am chasing is detail that can be used to persuade others to vote no. However looking at my current (Origin) electricity costs LPEs Usage charge is a few cents cheaper per kWh and the Supply Charge is almost half. If the committee elects to pay upfront there is no metering charge. I have yet to see a schedule of fees, including late fee costs, which may clear things up. Can anyone provide detail on why or how the costs with LPE are more expensive?
2 answers
Having a quick look at my previous bill vs LPE, the consumption charge went from $0.18604/kwh to $0.2532/kwh (based on 1,000kwh, an increase of $67 per month). In addition, supply charges went from $0.28447 to $0.63075 per day (based on 30 days, an increase of approx $10/month). Overall increase of $77 per month or $924 per year. In addition, I believe they charge you extra fees if you haven't set up a direct debit payment. I feel like the body corporate must get some sort of kick back from using these guys because I've not met one apartment owner/renter who agrees with their choice! Hope this helps a littleYou hit the nail on the head RK. There were no meter installation charges on the last unit I rented. I was also through Origin. Yes Bodycorps get kickbacks for signing onto these type of contracts. My bill has more than doubled over the last six months, but my consumption has not. Put it this way. My last power bill from Origin for quarter was around the $180 mark. My first three bills from LPE combined at three months is twice that. More than a third of those charges are their own fees. Ten months down the road, this has doubled. My lease is up in two months... I will never sign a lease where they dictate the energy supplier again. Never. I'm just about past the point where I'm ready to build. No, I asked about the metering charge. LPE stated the charge was for someone to come out and read the meter. If you want to be locked into super-high energy bills...go right ahead. There is no compromise later when those bills start coming in.

Details

Locality Planning Energy
CategoryEnergy Providers
Contact Number 1800 040 168
24-Hour Phone Contact No
Online Live Chat Yes
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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