Locality Planning Energy

Locality Planning Energy

 Verified
Locality Planning Energy
3.3

77 reviews

PositivevsNegative
57% · 4432 · 42%

Transparency
3.5
Customer Service
3.9
Rates and Fees
4.0

Reviews

77 reviews
Loui
LouiNorth-West & West coast, TAS5 posts
 

Shame on you LPE

SAY CLEAR
Extremely expensive and zero customer service been waiting in excess of 4 months for metre check as the usage is out of control in excess of $300 a month for 2 people shame on you LPE Show details
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Ooo
OooSouth East Queensland, QLD34 posts
 

poor customer service and basic bookkeeping

Constantly sending reminder notices before due date and long after bills have been paid before due date.When you try and ring them they do not pick up the phone. Show details
Kameron Klease
Kameron KleaseSouth East Queensland, QLD
 

Identity Theft by LPE

LPE set up a fraudulent account by stealing my identity documents for power they claimed I used after a I moved out of the property. Whilst living in the property the account was connected in my husband’s name. After my husband requested disconnection and we moved, LPE set up an account in my name without my permission with stolen identity documents. Sophia was advised she did not have permission to set up an account on 5 occasions but proceeded to anyway. Currently being investigated by Ombudsman, Privacy Commissioner, ACCC & Police. Show details
Kris
Kris
 
Customer Service
Grubs
Grubs2 posts
 

Slog me with another big bill when I don't even live there

Well done you took more money than required after I left Show details
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Ron
RonDarling Downs, QLD34 posts
 
Transparency
Customer Service
Rates and Fees
Locality Planning Energy
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Dog
DogWide Bay-Burnett, QLD
 

God Like Support and competitive rates

Best support ever. I had an issue with my property and connecting the power, I gave up on another provider after they stuffed me around for 2 days.
Then I found LPE and spoke with Tom, Tom is my new god, He sorted everything for me, followed up with me on its progression and called me back to let me know my issue was on track to resolution. I was amazed that I got to speak to a person so fast when I originally called, yet an intelligent one that understood my issue and ran with it. I won't leave LPE knowing I have a very competitive rate and real customer support when I need it. Thanks Tom, and thanks LPE for having the right staff for the job. Show details ·  1
Crystal Seymour
Crystal SeymourSouth East Queensland, QLD3 posts
 
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Nishul Yadav
Nishul Yadav
 

Best energy company , great price and excellent customer service

I have been with LPE for a while now. Great savings along with BEST customer service. easy to understand bills. Easy account set up process. Thank you LPE for being so amazing. Show details
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Hayden B.
Hayden B.2 posts
  Verified

Worst Customer Service Ever

Worst customer service I've ever experienced. Staff are rude (especially their thick-headed reception).
Staff are extremely unorganised and unprofessional not to mention they will lie to you just to place blame on anyone else instead of taking responsibility for their actions.. Overpriced scam Show details
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Anthony
AnthonyCanberra 2600, ACT10 posts
 
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Mick S.
Mick S.South East Queensland, QLD
 

LPE for the win! Robin is a legend!

Robin is a down to earth guy, and he helped me decipher the market. He spoke plain English, explained how my house is wired, and reconfirmed why LPE is a good choice.
Thanks Robin Show details
Kathryn Porter
Kathryn Porter2 posts
 

With the current covid 19 situation LPE have been exemplary

I can see that LPE are genuinely doing the right thing. Offering a reduction in rates. Referral rewards. Giving a local feel to an otherwise very cold industry. Well done. Show details
Hazel Burns
Hazel Burns
 

Incredible customer service, always personal and friendly

Was so happy to see this company send out initiatives in the current climate. Have always loved the personal and friendly service, as well as there power service. Would highly recommend Show details
Lorraine Robertson
Lorraine RobertsonCentral Queensland, QLD2 posts
 

Great help in a time of need

I just wanted to say it is soo good to see a company like Locality Planning Energy taking a proactive approach to the unprecedented situation we are in at the moment with the virus. Making sure people will not be cut off is a great weight off people's minds who are really struggling and also no late fees will be a great help too. Well done thinking of the average Australia during this difficult time.
Lorraine Robertson Show details
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Customer Service
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Questions & Answers

Lagunagirl
Lagunagirl

My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.

Locality Planning Energy
Locality Planning Energy   DM   

Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley

David S.
David S.

What is the current rate for power

Locality Planning Energy
Locality Planning Energy   DM   
Anthony
Anthony  

Jump onto compare the market website Daivd. You will get advice on the best rates there.

Julie Trindall
Julie Trindall

Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?

Locality Planning Energy
Locality Planning Energy   DM   
BBBrisbane
BBBrisbane  

The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs
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Contact info for Locality Planning Energy

Mon8:30 am - 5:30 pm
Tue8:30 am - 5:30 pm
Wed8:30 am - 5:30 pm
Thu8:30 am - 5:30 pm
Fri8:30 am - 5:30 pm
SatClosed
SunClosed

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