Locality Planning Energy

I’m currently on a Disability Pension but I have never struggled to pay my electricity bill until my unit complex signed me up with LPE. My latest bill is $150 for the month which is standard- but it’s due in 3 days. Once again they failed to email me the bill- only a text to remind me. A late payment is an additional $15. I had only just moved… Read more

into my unit when I received a bill of $60. It was frustrating but with the stress of moving I let it go. I was away for 6 weeks with only a fridge running, but my electricity bill had not decreased. I never thought that it was even legal to not have a choice of electricity provider- but I am trapped paying more in 2 months than I did in 4 with my previous electricity company.

Shame on you LPE – STAY CLEAR Extremely expensive and zero customer service been waiting in excess of 4 months for metre check as the usage is out of control in excess of $300 a month for 2 people shame on you LPE Show details

God Like Support and competitive rates – Best support ever. I had an issue with my property and connecting the power, I gave up on another provider after they stuffed me around for 2 days. Then I found LPE and spoke with Tom, Tom is my new god, He sorted everything for me, followed up with me on its progression and called me back to let me know my issue was on track to resolution. I… Read more ·  1

was amazed that I got to speak to a person so fast when I originally called, yet an intelligent one that understood my issue and ran with it. I won't leave LPE knowing I have a very competitive rate and real customer support when I need it. Thanks Tom, and thanks LPE for having the right staff for the job.

Best energy company , great price and excellent customer service – I have been with LPE for a while now. Great savings along with BEST customer service. easy to understand bills. Easy account set up process. Thank you LPE for being so amazing. Show details

LPE for the win! Robin is a legend! – Robin is a down to earth guy, and he helped me decipher the market. He spoke plain English, explained how my house is wired, and reconfirmed why LPE is a good choice. Thanks Robin Show details

poor customer service and basic bookkeeping – Constantly sending reminder notices before due date and long after bills have been paid before due date.When you try and ring them they do not pick up the phone. Show details

Identity Theft by LPE – LPE set up a fraudulent account by stealing my identity documents for power they claimed I used after a I moved out of the property. Whilst living in the property the account was connected in my husband’s name. After my husband requested disconnection and we moved, LPE set up an account in my name without my permission with stolen identity… Read more

documents. Sophia was advised she did not have permission to set up an account on 5 occasions but proceeded to anyway. Currently being investigated by Ombudsman, Privacy Commissioner, ACCC & Police.

Hate It! Save Ur Money And Go To Origin!!! – First of all, SUPER EXPENSIVE!!! I live in a 2 bedroom apartment with my partner, 2nd bedroom is unoccupied and just for family when they fly in to visit but it’s hardly ever used. My first month’s bill was $294!! We were hardly ever home as we both work in aged care and disability so we work almost every day including overnight shifts. We were… Read more

still getting our new place together so didn’t have much furniture at all not even a fridge or washing machine until 2 weeks after we moved in!! We couldn’t even use the dryer cause like I mentioned no washing machine, we did laundry at our relatives place until our washing machine was delivered. Hardly even used AC!! Yet I got charged pretty much $300 for a single month’s bill (more like 2 weeks since I didn’t have any furnitures till then!).

I lived in a 1bedroom apartment before (no difference really since we only use the master bedroom in this new apartment). I was with Original at my old place , I’d use the dryer and washing machine frequently, some days I’d forget to turn off the AC and head out, however, only got billed $150-$180 per QUARTER. I had no choice of energy supplier when I moved into my new apartment, however, if I did I would’ve stuck to Origin.

Lesson learned : ALWAYS ask if the building has an embedded energy provider before you make your decision!! LPE is just wayyy too overpriced!!

Still in the dark; so staying with my current electricity provider – LPE energy rang me last week about changing electricity providers. Said they can supply power at a completive rate. So I agreed to have one of their reps drop around to discuss pricing. I was more curious than anything else. Received an email on Thursday May the 13th showing that an appointment is booked for May the 14th at 9am. One days notice!… Read more

The rep arrives at 9.20 this morning; he did say he was sorry for being late; He blamed the traffic. So I listened to his sales pitch. Did not get any pricing; so I requested an email with the pricing.

Just received an email from him with the following pricing; Residential:- Peak Usage - $0.2099 per kWh (Ex GST) Supply Charge - $0.9060per day (ExGST)

Now my present provider charges the following; All consumption - $0.2175 per kwh ( ex GST) Service fee - $0.9067 per day (ex GST)

Calculating their pricing and my current provider, I'm safer and better off staying with my current provider.

They also lost me when I asked who do I call if/when the power goes out. His answer "Ergon"

Well guess what! They are my current electricity provider.

So they are piggy backing another service provider with out the responsibilities associated with charging/billing for the supply of power.

Worst experience – The worst customer service I have ever experienced. I originally contacted Lpe on the 31/3 querying our suddenly escalating electricity bills. I spoke with Sophia who agreed it was odd and said they would have someone look into it. The very next day I received a phone call from Sophia telling me I would have to check the metre box within the… Read more

unit - I check a few days later (we do not live there) on 9/4 and email through the requested photo of the metre. The metre is being ‘read’ 20 000 above what our actual metre is sitting at. No response to my email so I follow up with a phone call on the 16/4. I am told they have received my photo - and that yes, it didn’t look right and it was going to be forwarded to Holly. This is where any help and support from this company ends. Holly replies that afternoon saying she will get back to me with an update in 3 days. Three days later, NOTHING. To this day, the only correspondence we have had with Holly is that initial email and a voicemail to my partner after he called asking to hear SOMETHING from her. She said my email asking for an update would be responded to that afternoon - still nothing to this day. Numerous emails, phone calls, AND letters telling us payment was due, asking if we had problems paying our bill AND telling us our power was about to be disconnected (even 4 days AFTER we were told not to worry about paying the bill during investigation), we decided we had to pay. We can’t have the power cut and we can’t trust the word of anyone in this company that that isn’t going to happen. It is coming upto 6 weeks since we made initial contact. We understand that sometimes things take extra time, but this is incredibly unfair. Some accountability and a follow up so we don’t have to continue to chase them over their mistake would be appreciated. Next step is the ombudsman, which we should have done much earlier.

Worst Customer Service Ever – Worst customer service I've ever experienced. Staff are rude (especially their thick-headed reception). Staff are extremely unorganised and unprofessional not to mention they will lie to you just to place blame on anyone else instead of taking responsibility for their actions.. Overpriced scam Show details

I'm so disappointed LPE – Initially I was happy to pay more for a local company to provide my service. Unfortunately I need to move to a more stable operator. I have been overcharged on each of my monthly invoices, (some of which I have paid to avoid late fees) I requested clarification on these invoices and after 5 weeks, and several (ignored) emails seeking… Read more

clarification on why I was receiving random fees which effectively doubled my bill, I am no closer to finding out what to do. LPE have advised that they are not responsible for the charges and demand that I pay the bills as is, effectively circumventing their obligation to provide an accurate invoice. A more amicable and respectful solution could have easily been made had they been willing to provide some/any advice on what the false charges are. I agree with some of the other reviews that their initial customer service is great.......... Until you really need them

With the current covid 19 situation LPE have been exemplary – I can see that LPE are genuinely doing the right thing. Offering a reduction in rates. Referral rewards. Giving a local feel to an otherwise very cold industry. Well done. Show details

Incredible customer service, always personal and friendly – Was so happy to see this company send out initiatives in the current climate. Have always loved the personal and friendly service, as well as there power service. Would highly recommend Show details

Great help in a time of need – I just wanted to say it is soo good to see a company like Locality Planning Energy taking a proactive approach to the unprecedented situation we are in at the moment with the virus. Making sure people will not be cut off is a great weight off people's minds who are really struggling and also no late fees will be a great help too. Well done thinking of the average Australia during this difficult time. Lorraine Robertson Show details

LPE showing compassion and sensitivity in these trying times – Congratulations to LPE on their informative letter to customers, outlining changes to power payments should they be required, due to the uncertain times we are living in. The company has always been most approachable and quick to process any changes to personal information details etc when requested. We look forward to continuing to receive… Read more

the quality service that LPE has given us from the beginning. Also, we wish that all LPE staff stay healthy and safe whilst continuing to deliver excellent service, thank you.

Thankyou – Just wanted to say Thankyou to LPE for being so kind to customers during the COVID19 and relaxing completely on bill payments. So grateful and so inspiring to see another excellent company looking after its consumers Show details

Made a good choice – Moving from Far North Qld, we had to change provider & also had a choice which don’t get in the Far North. We were told about you & right from first conversation was very impressed. Appreciate the reduction during this sad time of COVID -19. Hope all staff can stay safe &well. Show details

Exemplary managed company with a caring attitude – We switched 90 % of our owners accounts to LPE last year and they've just informed me they have reduced their electricity rates to help people cope with their bills during the current Covid-19 crisis. What a commendable corporate and humanitarian attitude. If more companies took this approach we’d be a stronger nation. I will make additional efforts to recommend LPE to friends. Patrick Owner / Manager Noosa Boutique Apartments Show details

Great service – I was sceptical about a service running electricity for my whole building but it has worked out cheaper. Also in light of losing my job due to COVID19 they organised for my bill to be paid by a government help service. Ten out of ten. Show details

Thank you – Very much appreciated the reduction in the usage rates during this time of COVID-19. You didn't have to but you have and it is a very kind act to offer the community. Show details

Exceptional Service from Damien and Team – I have been with Locality for over 3 years now and never recall a time or a situation where I was dissatisfied with their service. They have always resolved my queries promptly (not that I had many). Damien - All the best in navigating your business through these unprecedented times. Show details

Please I changed to LPE – We changed to LPE as they are a local Sunshine Coast Company. There is no overseas call people, its your local people that look after you. My work have also changed to LPE. Nothing is to big or to small, no question or query to painful. They are always there to help and look after you - the Customer. And what is most important we support our local company. Show details

Very good company – I met the team at the home show about a year ago, my power bill is substantially cheaper, for the first time ever I have a relationship with a utility company. Very happy - 5 Stars. Show details

Disgusting Energy provider – If i could get rid of these lot i would, but they are commissioned to the apartments i live at. Despite a world pandemic occurring at the moment, they still threaten to turn my power off because i am a couple of weeks late. The rest of the world are understanding, why are you any different? Disgusting Show details

Adding concession card to my account – Ashlee had my concession card activated onto my account within minutes. This has almost halved my power bills. Thank you LPE this will help me immensely.during these difficult and trying times Show details ·  1

Salesperson was forceful and dishonest – Declined switching several times but they wouldn’t leave me alone. Kept coming into my work even after asking them to stop. Gave in on 5th contact. Was explicitly told my daily supply charge would be cheaper (as I use barely any electricity anyway, 90% of my bills are just the daily supply charge) - this was untrue, just checked the bill and I’m… Read more

paying an extra 12c per day! Cannot get into contact with them as I work during their opening hours (maybe have a weekend or after hours phone line?). Asked to be billed monthly like my old, much better company, but still receiving quarterly. The two young girls who harassed and lied to me have left a very sour taste in my mouth. Switched back to AGL today, good riddance.

cheap electricity your having a laugh – $220 for 39 days of electricity was better off with energy Australia but where im living in robina gold coast we are not allowed another supplier so they have got me by the bollocks Show details

Terrible service – Poor communication - we did not receive a notification that we should have when we signed up. A few days later when I still hadn't received anything, I called them to be told that the welcome pack should have been sent to me but hadn't for some reason. Then when I submitted a move out form, still no communication. Turns out that they never… Read more

received it even though I had definitely submitted it. So now we will continue to be charged until somebody goes out to the property to read the meter, including daily charges beyond the date we required the service. This company is obviously either really good or really bad with their customer service. Unfortunately we received the really bad end of the deal.

Exceptional Service – Feeling glad to be a customer of local power company. Local support team ,simple billing as low flat rates with no conditional and misleading discounts. Being served like never before! Show details ·  1

Excellent professional skills of staff (Tia and Alex) – I'd like to compliment two (2) of your employees (Tia and Alex) for the excellent service, professional manners they showed recently. Their impeccable and exceptional psychological skills helped to sort my concerns about new service, which is going to be installed in our area soon. I had plenty of questions and a lot of worries... Their… Read more ·  1

patience and professionalism exceeded my expectations, calm me down. Their way of interaction helped me to change my mind and take the company's offer. I hope the new service will not disappoint me and will be on the same level as your staff's skills (Tia and Alex). Thank you.

Outrageous pricing and horrible customer service. Had to get the ombudsmen involved. Worst electricity supplier I’ve ever been with. Show details

Slog me with another big bill when I don't even live there – Well done you took more money than required after I left Show details