Locality Planning Energy

Poor communication - we did not receive a notification that we should have when we signed up. A few days later when I still hadn't received anything, I called them to be told that the welcome pack should have been sent to me but hadn't for some reason.
Then when I submitted a move out form, still no communication. Turns out that they never received it even though I had definitely submitted it. So now we will continue to be charged until somebody goes out to the property to read the meter, including daily charges beyond the date we required the service.
This company is obviously either really good or really bad with their customer service. Unfortunately we received the really bad end of the deal.

Feeling glad to be a customer of local power company. Local support team ,simple billing as low flat rates with no conditional and misleading discounts. Being served like never before!

GST is displayed at 20% instead of 10%,
1st invoice was displayed correctly and the following 2 have changed.
Staff say if you add it up manually its correct.

What they are doing is misleading.

I'd like to compliment two (2) of your employees (Tia and Alex) for the excellent service, professional manners they showed recently. Their impeccable and exceptional psychological skills helped to sort my concerns about new service, which is going to be installed in our area soon. I had plenty of questions and a lot of worries... Their patience and professionalism exceeded my expectations, calm me down. Their way of interaction helped me to change my mind and take the company's offer. I hope the new service will not disappoint me and will be on the same level as your staff's skills (Tia and Alex). Thank you.

I may have considered this as an option. Even though I am happy with my current supplier for my business. I support local businesses whenever possible. But, the experience with the sales woman today has put me off totally! Her approach was very unprofessional and quite rude.
Maybe a good idea to have more training for your sales reps.

I have just wasted 45 minutes on the phone with Energy Australia and Origin trying to arrange some options for paying bills whilst on holiday and incommunicado. Contrast this with about 5 minutes with Shelley at LPE and problem solved! But also polite, efficient service and value rates contribute to a very satisfactory relationship. I wish you could service other addresses that we own.

Since my building has collectively engaged Locality Energy as our provider my energy bills have plummeted. Living in a one bedroom apartment I have never paid more than $40 a month; even at the height of summer. With my previous provider it was routinely towards $90 a month despite endeavours to explore all options to daily reduce power consumption. Immense thanks Locality! Love your work!

If you were able to cancel the incorrect bill (which we have absolutely no idea why it was sooo much or how you came to that amount) you should have also performed a refund of the withdrawn funds. I am a pensioner and have to budget. You have taken out nearly a years worth of electricity bills in one go. Not very impressed with your companies lack of consideration for pensioners.
Nowhere on my latest bill does it say that you have overcharged me.

Not a very happy customer, who is considering leaving because of this debacle .

Pride called into the workshop and offered a better rate than I was currently paying for electricity, explained it all and was a simple easy process to change over,
Thanks LPE

Very simple change over process with the help of Robin. Communication has been great, as are the rates and charges.
Looking forward to saving some money in the future with LPE.
Thanks heaps

Sean met with me face to face at my office & customer service was outstanding & friendly! so glad I switched from AGL was I did it sooner

Thank you so much

Friendly, approachable, easy to deal with team who left the jargon right out of it.
I no longer consider electricity confusing since joining LPE.
Everyone should make the switch to LPE now.

I loved how all my questions were explained in a easy to understand approach. I had no idea how to read my bill until my representative broke it down for me. The entire process was simple and they took care of everything for me.

I have been a customer with LPE for over 3 years now. I have received great savings on my electricity bills over this period of time. I found the bills easy to read and understand. Best of all cheap prices.

Transferred my account to LPE after a friend of mine recommended it.
My first bill has come in and it is 40% cheaper than the same time last year.
Both times i have called the office i have spoken to the same customer service operator Andrew who was really friendly and helpful

Was previously with Sanctuary Energy and no real issues but when LPE compared my last electricity bill they were able to save me over $100 per quarter.
They were really easy to deal with and I found out they are located on the Sunshine Coast QLD and that's also where their call centre is (Not India or the Philippines!!!)
Was really refreshing to deal with a company that offers their best rate up front and no dodgy discount deals or penalties - HIGHLY RECOMMENDED

I switched to LPE earlier this year after being convinced by some friends. Called their customer service for a quote and immediately got someone over the phone. After some convincing, i switched to LPE and 4 weeks later got my first bill. I was annoyed at first as I could see the total was higher than expected but after another quick phone call to their customer service, they made me realise my hot water was also included in the bill...
Long story short, I felt stupid but I am now saving about $30 a month...Happy days !

We had electricity installed at our property. The setup process was simple and quick, setup with a quick phone call. We have experienced no dropouts as of yet, the service is very reliable.

Great rates provided by a local company. Great customer service with a local customer service, that can be properly talked to. They offer the cheapest rates upront, so there are no confusing discounts!