Locality Planning Energy

May I start by saying that kudos for being a local company and employing local people. Im all for that. What I'm not for is companies regardless of them being Australian or not luring customers in based on false advertising. Signed up yesterday based on the electricity rates (usage and supply) advertised on their website. I received my welcome pack this morning and noticed that the rate quoted on their website is not including GST, nowhere it states that these rates do not NOT include GST, so doing some extra calculations it ended up more expensive than my current provider and I cancelled the plan right away with no problems. Might I state that they where very nice about it and where sorry about the false advertising. I thought I'd write this review for future customers that might not worry about looking at the welcome pack and actually read it and then get a surprise as to why their bill is more than expected.

Pride called into the workshop and offered a better rate than I was currently paying for electricity, explained it all and was a simple easy process to change over,
Thanks LPE

Very simple change over process with the help of Robin. Communication has been great, as are the rates and charges.
Looking forward to saving some money in the future with LPE.
Thanks heaps

Sean met with me face to face at my office & customer service was outstanding & friendly! so glad I switched from AGL was I did it sooner

Thank you so much

Friendly, approachable, easy to deal with team who left the jargon right out of it.
I no longer consider electricity confusing since joining LPE.
Everyone should make the switch to LPE now.

I loved how all my questions were explained in a easy to understand approach. I had no idea how to read my bill until my representative broke it down for me. The entire process was simple and they took care of everything for me.

I have been a customer with LPE for over 3 years now. I have received great savings on my electricity bills over this period of time. I found the bills easy to read and understand. Best of all cheap prices.

Transferred my account to LPE after a friend of mine recommended it.
My first bill has come in and it is 40% cheaper than the same time last year.
Both times i have called the office i have spoken to the same customer service operator Andrew who was really friendly and helpful

Was previously with Sanctuary Energy and no real issues but when LPE compared my last electricity bill they were able to save me over $100 per quarter.
They were really easy to deal with and I found out they are located on the Sunshine Coast QLD and that's also where their call centre is (Not India or the Philippines!!!)
Was really refreshing to deal with a company that offers their best rate up front and no dodgy discount deals or penalties - HIGHLY RECOMMENDED

I switched to LPE earlier this year after being convinced by some friends. Called their customer service for a quote and immediately got someone over the phone. After some convincing, i switched to LPE and 4 weeks later got my first bill. I was annoyed at first as I could see the total was higher than expected but after another quick phone call to their customer service, they made me realise my hot water was also included in the bill...
Long story short, I felt stupid but I am now saving about $30 a month...Happy days !

We had electricity installed at our property. The setup process was simple and quick, setup with a quick phone call. We have experienced no dropouts as of yet, the service is very reliable.

Great rates provided by a local company. Great customer service with a local customer service, that can be properly talked to. They offer the cheapest rates upront, so there are no confusing discounts!

I have a daughter with special needs who receives a medical cooling assistance rebate. Not a commonly known set of circumstances and I don't expect my electricity provider to be fluent on this topic. LPE were English speaking, friendly, willing to learn what we needed and reassured me they will have this sorted on our account. All within 5 mins. Took me over 2 hours to sort with my last provider.

I contacted LPE about their rate for Solar. They gave me a comparison for my previous bill from another retailer and showed a genuine saving. The staff were pleasant and informative and know that i have my bill from them i am definitely seeing significant savings.

I live in a 1 bedroom apartment and my bill was 200 A MONTH. The following monthly it was 160 and i was travelling for half the month.

So overpriced!

Newly built little townhouses in sunshine coast, was recommended this supplier from our real estates and then lied to saying that this is the only supplied in the area - WRONG. We were charged over $200 for a MONTH for a small townhouse. We were also lied to by the supplier when we asked if they charged an initial fee to set up the electricity, another lie - they charge a $25 connection fee. The day was received our first bill was the same say we changed electricity suppliers. No discounts are provided, not a very competitive supplier from what we can see.

Nothing is a problem for this company. All phone calls are answered promptly and helpfully.
Had a new service supplied quickly and easily. Wonderful customer service, can not recommend highly enough. Well done to them!

Every interaction has been a pleasure, no long waits in queues, courteous people who understand you and act quickly, very affordable option for electricity, can’t speak highly enough of this company, do yourself a favour and consider a change for the better, thanks LPE

If you're considering using this company, think again.
The company communication is non existent which explains why their staff have less customer service than a stop sign.

They have been dismissive and dishonest to save a few bucks and cover thier mistakes on my account.

If your strata or body corporate decides to use this company, you will no longer have the power of choice and are stuck with them. How can that possibly get you the best deal.

Edit: it has been a few months now and they are no cheaper than my previous supplier, don't send bills but send harassing reminders and have a few hidden fees I'm still trying to decipher.

Power is reliable, i’ve never experienced a drop out (while home) power was once off as i returned home and couldn’t enter my house due to garage not being able to open but after giving them a call it was done in less then 30 min.