Poor communication - we did not receive a notification that we should have when we signed up. A few days later when I still hadn't received anything, I called them to be told that the welcome pack should have been sent to me but hadn't for some reason.
Then when I submitted a move out form, still no communication. Turns out that they never received it even though I had definitely submitted it. So now we will continue to be charged until somebody goes out to the property to read the meter, including daily charges beyond the date we required the service.
This company is obviously either really good or really bad with their customer service. Unfortunately we received the really bad end of the deal.
Invoices are misleading, GST is not displayed right
GST is displayed at 20% instead of 10%,
1st invoice was displayed correctly and the following 2 have changed.
Staff say if you add it up manually its correct.
What they are doing is misleading.
Excellent professional skills of staff (Tia and Alex).
I'd like to compliment two (2) of your employees (Tia and Alex) for the excellent service, professional manners they showed recently. Their impeccable and exceptional psychological skills helped to sort my concerns about new service, which is going to be installed in our area soon. I had plenty of questions and a lot of worries... Their patience and professionalism exceeded my expectations, calm me down. Their way of interaction helped me to change my mind and take the company's offer. I hope the new service will not disappoint me and will be on the same level as your staff's skills (Tia and Alex). Thank you.
Poor experience with saleswoman.
I may have considered this as an option. Even though I am happy with my current supplier for my business. I support local businesses whenever possible. But, the experience with the sales woman today has put me off totally! Her approach was very unprofessional and quite rude.
Maybe a good idea to have more training for your sales reps.
I have just wasted 45 minutes on the phone with Energy Australia and Origin trying to arrange some options for paying bills whilst on holiday and incommunicado. Contrast this with about 5 minutes with Shelley at LPE and problem solved! But also polite, efficient service and value rates contribute to a very satisfactory relationship. I wish you could service other addresses that we own.
Incredible Savings! My hip pocket loves Locality!
Since my building has collectively engaged Locality Energy as our provider my energy bills have plummeted. Living in a one bedroom apartment I have never paid more than $40 a month; even at the height of summer. With my previous provider it was routinely towards $90 a month despite endeavours to explore all options to daily reduce power consumption. Immense thanks Locality! Love your work!
If you were able to cancel the incorrect bill (which we have absolutely no idea why it was sooo much or how you came to that amount) you should have also performed a refund of the withdrawn funds. I am a pensioner and have to budget. You have taken out nearly a years worth of electricity bills in one go. Not very impressed with your companies lack of consideration for pensioners.
Nowhere on my latest bill does it say that you have overcharged me.
Not a very happy customer, who is considering leaving because of this debacle .
Luring in Customers
May I start by saying that kudos for being a local company and employing local people. Im all for that. What I'm not for is companies regardless of them being Australian or not luring customers in based on false advertising. Signed up yesterday based on the electricity rates (usage and supply) advertised on their website. I received my welcome pack this morning and noticed that the rate quoted on their website is not including GST, nowhere it states that these rates do not NOT include GST, so doing some extra calculations it ended up more expen...sive than my current provider and I cancelled the plan right away with no problems. Might I state that they where very nice about it and where sorry about the false advertising. I thought I'd write this review for future customers that might not worry about looking at the welcome pack and actually read it and then get a surprise as to why their bill is more than expected.
I loved how all my questions were explained in a easy to understand approach. I had no idea how to read my bill until my representative broke it down for me. The entire process was simple and they took care of everything for me.
Saved 40% on my Power Bills with LPE!
Transferred my account to LPE after a friend of mine recommended it.
My first bill has come in and it is 40% cheaper than the same time last year.
Both times i have called the office i have spoken to the same customer service operator Andrew who was really friendly and helpful
Worth the Change
Was previously with Sanctuary Energy and no real issues but when LPE compared my last electricity bill they were able to save me over $100 per quarter.
They were really easy to deal with and I found out they are located on the Sunshine Coast QLD and that's also where their call centre is (Not India or the Philippines!!!)
Was really refreshing to deal with a company that offers their best rate up front and no dodgy discount deals or penalties - HIGHLY RECOMMENDED
MY BILLS HAVE REDUCED BY $30 PER MONTH
I switched to LPE earlier this year after being convinced by some friends. Called their customer service for a quote and immediately got someone over the phone. After some convincing, i switched to LPE and 4 weeks later got my first bill. I was annoyed at first as I could see the total was higher than expected but after another quick phone call to their customer service, they made me realise my hot water was also included in the bill...
Long story short, I felt stupid but I am now saving about $30 a month...Happy days !
Great rates, great customer service, no confusing discounts!
Great rates provided by a local company. Great customer service with a local customer service, that can be properly talked to. They offer the cheapest rates upront, so there are no confusing discounts!
- ‹ Prev
- Next ›
Questions & Answers
Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?
LPELocality Planning Energy
Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to email@example.com so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.
My building is thinking of going with LPE but from what you are saying it doesn't sound like a good idea. Evan I would agree that customer service isn't their strong suit. R K I'm not sure how your costs have gone up if you are not using electricity, what are they charging for this to occur? Dave the Metering Charge is only on for a set period (up to 5 years) to recover capital costs associated with the installation of the meters. Origin charge on a daily basis but bill quarterly, are LPE charging extra to bill monthly? What I am chasing is detail that can be used to persuade others to vote no. However looking at my current (Origin) electricity costs LPEs Usage charge is a few cents cheaper per kWh and the Supply Charge is almost half. If the committee elects to pay upfront there is no metering charge. I have yet to see a schedule of fees, including late fee costs, which may clear things up. Can anyone provide detail on why or how the costs with LPE are more expensive?
Having a quick look at my previous bill vs LPE, the consumption charge went from $0.18604/kwh to $0.2532/kwh (based on 1,000kwh, an increase of $67 per month). In addition, supply charges went from $0.28447 to $0.63075 per day (based on 30 days, an increase of approx $10/month). Overall increase of $77 per month or $924 per year. In addition, I believe they charge you extra fees if you haven't set up a direct debit payment. I feel like the body corporate must get some sort of kick back from using these guys because I've not met one apartment owner/renter who agrees with their choice! Hope this helps a little
You hit the nail on the head RK. There were no meter installation charges on the last unit I rented. I was also through Origin. Yes Bodycorps get kickbacks for signing onto these type of contracts. My bill has more than doubled over the last six months, but my consumption has not.
Put it this way. My last power bill from Origin for quarter was around the $180 mark. My first three bills from LPE combined at three months is twice that. More than a third of those charges are their own fees. Ten months down the road, this has doubled. My lease is up in two months... I will never sign a lease where they dictate the energy supplier again. Never. I'm just about past the point where I'm ready to build.
No, I asked about the metering charge. LPE stated the charge was for someone to come out and read the meter.
If you want to be locked into super-high energy bills...go right ahead. There is no compromise later when those bills start coming in.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.