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Locality Planning Energy
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- 12 reviews
- 20 likes
Still in the dark; so staying with my current electricity provider.
LPE energy rang me last week about changing electricity providers.
Said they can supply power at a completive rate.
So I agreed to have one of their reps drop around to discuss pricing.
I was more curious than anything else.
Received an email on Thursday May the 13th showing that an appointment is booked for May the 14th at 9am.
One days notice!
The rep arrives at 9.20 this morning; he did say he was sorry for being late; He blamed the traffic.
So I listened to his sales pitch.
Did not get any pricing; so I requested an email with the pricing.
...
Thank you for your message; but your rates are so close that I know it's in my best interest to stay with my current provider.
Regards, Ron.
God Like Support and competitive rates
Best support ever. I had an issue with my property and connecting the power, I gave up on another provider after they stuffed me around for 2 days.
Then I found LPE and spoke with Tom, Tom is my new god, He sorted everything for me, followed up with me on its progression and called me back to let me know my issue was on track to resolution. I was amazed that I got to speak to a person so fast when I originally called, yet an intelligent one that understood my issue and ran with it. I won't leave LPE knowing I have a very competitive rate and real customer support when I need it. Thanks Tom, and thanks LPE for having the right staff for the job.
Thank you Dog, we are so happy you are our new best friend! It's good to hear that you enjoyed LPE's personalised service. You'll always talk to a real person (in fact a local) when you contact our Ma...
Read moreroochydore customer care team. Sharing our knowledge helps you understand and manage your electricity usage/charges as well as processes around electricity supply. Welcome to LPE. Colleen
Worst experience
The worst customer service I have ever experienced. I originally contacted Lpe on the 31/3 querying our suddenly escalating electricity bills. I spoke with Sophia who agreed it was odd and said they would have someone look into it. The very next day I received a phone call from
Sophia telling me I would have to check the metre box within the unit - I check a few days later (we do not live there) on 9/4 and email through the requested photo of the metre. The metre is being ‘read’ 20 000 above what our actual metre is sitting at. No response...
Hi Crystal, on behalf of LPE’s executive team and customer care department, I apologise for our poor communication. We are disappointed with the unsatisfactory experience you have had and take full re...
Read moresponsibility for this. We also trust that the resolution discussed a couple of days ago is acceptable to you and your partner. We will be in touch again to confirm actions to ensure your desired outcome is achieved. Please call 1800 040 168 or email info@localityenergy.com.au if you have any further concerns. Best regards, Colleen Haggarty, Business & Marketing Administrator, LPE.
We appreciate that our issue was responded to once this review was received by LPE. The issue we are told is now in the hands of our body Corp and Lpe, as we await for the situation to be rectified. ...
Read more We appreciate the apology and the company taking responsibilty for the way the issue was handled.Thanks Crystal - we are glad it's being resolved and I know that this is being followed closely by LPE's operations team and our Chief Operations Officer. Please get in touch with us on 1800 040 168 o...
Read morer info@localityenergy.com.au (or any of our staff who have been in direct contact with you) if you have any concerns. Colleen
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Best energy company , great price and excellent customer service
I have been with LPE for a while now. Great savings along with BEST customer service. easy to understand bills. Easy account set up process. Thank you LPE for being so amazing.
- Verified
Worst Customer Service Ever
Worst customer service I've ever experienced. Staff are rude (especially their thick-headed reception).
Staff are extremely unorganised and unprofessional not to mention they will lie to you just to place blame on anyone else instead of taking responsibility for their actions.. Overpriced scam
Hi Hayden. This review is disappointing and we apologise if you have not received the service we would have expected. We do not have a receptionist, all calls come into our call centre which is based...
Read more on the Sunshine Coast. We pride ourselves in excellent customer service and supporting our locals. I would appreciate you contacting me directly with more details of the issue, all of our calls are recorded so if you have been treated unfairly this will be looked into and dealt with via our complaints process. I look forward to talking to you soon, Shelley Brookes
Mate contacting your "customer service" is what led to this review.
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- 7 reviews
- 14 likes
I'm so disappointed LPE
Initially I was happy to pay more for a local company to provide my service. Unfortunately I need to move to a more stable operator. I have been overcharged on each of my monthly invoices, (some of which I have paid to avoid late fees) I requested clarification on these invoices and after 5 weeks, and several (ignored) emails seeking clarification on why I was receiving random fees which effectively doubled my bill, I am no closer to finding out what to do. LPE have advised that they are not responsible for the charges and demand that I pay th...
Read moree bills as is, effectively circumventing their obligation to provide an accurate invoice. A more amicable and respectful solution could have easily been made had they been willing to provide some/any advice on what the false charges are. I agree with some of the other reviews that their initial customer service is great.......... Until you really need themHi Anthony, sorry to hear you have been dissatisfied with LPE's service. Any billing issue is investigated by LPE and depending on the issue bills are placed on hold while we investigate.
Unfortunate...
Read morely we do not own the meters for our Direct Market customers and therefore rely on the correct data being available in the market. Billing issues require resolution with the meter operators and we cannot always resolve the issues as promptly as we would like.
Hi Shelly
I appreciate and respect your fast response to my review. I wish LPE the best, however taking into account the lack of clear advice and support from your team on how to handle my situation,...
Also, unfortunately my bills were not placed on hold during investigations by LPE at all. I continued to receive monthly invoices and the associated late fees on each occasion. I'm sure you have a pro...
Read morecess to handle these, however it was missed in my case.
LPE for the win! Robin is a legend!
Robin is a down to earth guy, and he helped me decipher the market. He spoke plain English, explained how my house is wired, and reconfirmed why LPE is a good choice.
Thanks Robin
With the current covid 19 situation LPE have been exemplary
I can see that LPE are genuinely doing the right thing. Offering a reduction in rates. Referral rewards. Giving a local feel to an otherwise very cold industry. Well done.
Incredible customer service, always personal and friendly.
Was so happy to see this company send out initiatives in the current climate. Have always loved the personal and friendly service, as well as there power service. Would highly recommend
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Great help in a time of need.
I just wanted to say it is soo good to see a company like Locality Planning Energy taking a proactive approach to the unprecedented situation we are in at the moment with the virus. Making sure people will not be cut off is a great weight off people's minds who are really struggling and also no late fees will be a great help too. Well done thinking of the average Australia during this difficult time.
Lorraine Robertson
- 2 reviews
- 2 likes
LPE showing compassion and sensitivity in these trying times.
Congratulations to LPE on their informative letter to customers, outlining changes to power payments should they be required, due to the uncertain times we are living in.
The company has always been most approachable and quick to process any changes to personal information details etc when requested.
We look forward to continuing to receive the quality service that LPE has given us from the beginning. Also, we wish that all LPE staff stay healthy and safe whilst continuing to deliver excellent service, thank you.
Thankyou
Just wanted to say Thankyou to LPE for being so kind to customers during the COVID19 and relaxing completely on bill payments. So grateful and so inspiring to see another excellent company looking after its consumers
Made a good choice.
Moving from Far North Qld, we had to change provider & also had a choice which don’t get in the Far North. We were told about you & right from first conversation was very impressed. Appreciate the reduction during this sad time of COVID -19. Hope all staff can stay safe &well.
Exemplary managed company with a caring attitude
We switched 90 % of our owners accounts to LPE last year and they've just informed me they have reduced their electricity rates to help people cope with their bills during the current Covid-19 crisis. What a commendable corporate and humanitarian attitude. If more companies took this approach we’d be a stronger nation. I will make additional efforts to recommend LPE to friends.
Patrick Owner / Manager Noosa Boutique Apartments
Great service
I was sceptical about a service running electricity for my whole building but it has worked out cheaper. Also in light of losing my job due to COVID19 they organised for my bill to be paid by a government help service. Ten out of ten.
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Questions & Answers
My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.
Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley
What is the current rate for power
Hi David, the rates depend on whether you are living in a complex where we have installed an embedded network, or whether you are looking for standard home/business electricity. Please call our customer service team on 1800 040 168 and provide your address where we will be able to provide you with the correct rates. Kind Regards Shelley
Jump onto compare the market website Daivd. You will get advice on the best rates there.
Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?
Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to info@localityenergy.com.au so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.
The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.
Get an answer from our members and Locality Planning Energy representatives
Details
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| Services Provided | Electricity, Gas and Solar Feed-In Tariffs |
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4.0(8)Contact info for Locality Planning Energy
| Mon | 8:30 am - 5:30 pm |
|---|---|
| Tue | 8:30 am - 5:30 pm |
| Wed | 8:30 am - 5:30 pm |
| Thu | 8:30 am - 5:30 pm |
| Fri | 8:30 am - 5:30 pm |
| Sat | Closed |
| Sun | Closed |
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Hi Ron,
On behalf of LPE, I apologise for your unsatisfactory experience. ...
Read more It is true that the electricity market is extremely competitive. LPE’s aim is to make a difference with personalised service, sharing knowledge to help you manage your electricity usage and charges, as well as our best price for your address. LPE takes care of electricity supply for around 40,000 Queenslanders and is based in Maroochydore with additional team members located in regional areas. You may be interested to learn that Queensland electricity supply was deregulated about 4 years ago to give customers the opportunity to shop around for the best electricity deals. Ergon is separated into two organisations: Ergon Retail - an electricity retailer like LPE, Origin, AGL, etc.; and Ergon Network - the DNSP (Distribution Network Service Provider ) – like Energex in South East Queensland. Electricity retailers (LPE & Ergon Retail) manage the billing of your electricity supply by applying their rate to the DNSP tariff type as well as providing customer service to assist you with processes around the supply of electricity. The DNSP (Ergon Network) is responsible for getting the electricity from the generators to your home (poles, wires, transformers, etc.), for network maintenance, faults and outages, and for setting the tariff type for your meter (which is the pricing structure for your electricity usage). DNSP costs are passed on in the bill you receive from your electricity retailer. LPE does assist with information on what to do for outages, faults and emergencies on our website at localityenergy.com.au/outages as well as on every customer invoice. Alternative retailers have been unable to provide competition for Ergon Retail because the Queensland Government pays Ergon Retail a subsidy (known as the uniform tariff policy) of around $500 million annually. In 2020, LPE decided to change this and give regional Queenslanders, like you, the power to choose their electricity provider. LPE does not receive any subsidies and yet has provided you with a better rate. Thank you for your time to read this reply, Ron. We hope it explains why LPE and Ergon Retail do not manage outages, faults and emergencies related to infrastructure belonging to Ergon Network. We hope you will join LPE as a customer to take advantage of LPE’s lower rates so that you enjoy savings on your electricity bills. Best regards, Colleen Haggarty, Business & Marketing Administrator, LPE.