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Still in the dark; so staying with my current electricity provider.
LPE energy rang me last week about changing electricity providers.
Said they can supply power at a completive rate.
So I agreed to have one of their reps drop around to discuss pricing.
I was more curious than anything else.
Received an email on Thursday May the 13th showing that an appointment is booked for May the 14th at 9am.
One days notice!
The rep arrives at 9.20 this morning; he did say he was sorry for being late; He blamed the traffic.
So I listened to his sales pitch.
Did not get any pricing; so I requested an email with the pricing.
God Like Support and competitive rates
Best support ever. I had an issue with my property and connecting the power, I gave up on another provider after they stuffed me around for 2 days.
Then I found LPE and spoke with Tom, Tom is my new god, He sorted everything for me, followed up with me on its progression and called me back to let me know my issue was on track to resolution. I was amazed that I got to speak to a person so fast when I originally called, yet an intelligent one that understood my issue and ran with it. I won't leave LPE knowing I have a very competitive rate and real customer support when I need it. Thanks Tom, and thanks LPE for having the right staff for the job.
The worst customer service I have ever experienced. I originally contacted Lpe on the 31/3 querying our suddenly escalating electricity bills. I spoke with Sophia who agreed it was odd and said they would have someone look into it. The very next day I received a phone call from
Sophia telling me I would have to check the metre box within the unit - I check a few days later (we do not live there) on 9/4 and email through the requested photo of the metre. The metre is being ‘read’ 20 000 above what our actual metre is sitting at. No response...
Best energy company , great price and excellent customer service
I have been with LPE for a while now. Great savings along with BEST customer service. easy to understand bills. Easy account set up process. Thank you LPE for being so amazing.
Worst Customer Service Ever
Worst customer service I've ever experienced. Staff are rude (especially their thick-headed reception).
Staff are extremely unorganised and unprofessional not to mention they will lie to you just to place blame on anyone else instead of taking responsibility for their actions.. Overpriced scam
I'm so disappointed LPE
Initially I was happy to pay more for a local company to provide my service. Unfortunately I need to move to a more stable operator. I have been overcharged on each of my monthly invoices, (some of which I have paid to avoid late fees) I requested clarification on these invoices and after 5 weeks, and several (ignored) emails seeking clarification on why I was receiving random fees which effectively doubled my bill, I am no closer to finding out what to do. LPE have advised that they are not responsible for the charges and demand that I pay th...e bills as is, effectively circumventing their obligation to provide an accurate invoice. A more amicable and respectful solution could have easily been made had they been willing to provide some/any advice on what the false charges are. I agree with some of the other reviews that their initial customer service is great.......... Until you really need them
LPE for the win! Robin is a legend!
Robin is a down to earth guy, and he helped me decipher the market. He spoke plain English, explained how my house is wired, and reconfirmed why LPE is a good choice.
With the current covid 19 situation LPE have been exemplary
I can see that LPE are genuinely doing the right thing. Offering a reduction in rates. Referral rewards. Giving a local feel to an otherwise very cold industry. Well done.
Incredible customer service, always personal and friendly.
Was so happy to see this company send out initiatives in the current climate. Have always loved the personal and friendly service, as well as there power service. Would highly recommend
Great help in a time of need.
I just wanted to say it is soo good to see a company like Locality Planning Energy taking a proactive approach to the unprecedented situation we are in at the moment with the virus. Making sure people will not be cut off is a great weight off people's minds who are really struggling and also no late fees will be a great help too. Well done thinking of the average Australia during this difficult time.
LPE showing compassion and sensitivity in these trying times.
Congratulations to LPE on their informative letter to customers, outlining changes to power payments should they be required, due to the uncertain times we are living in.
The company has always been most approachable and quick to process any changes to personal information details etc when requested.
We look forward to continuing to receive the quality service that LPE has given us from the beginning. Also, we wish that all LPE staff stay healthy and safe whilst continuing to deliver excellent service, thank you.
Just wanted to say Thankyou to LPE for being so kind to customers during the COVID19 and relaxing completely on bill payments. So grateful and so inspiring to see another excellent company looking after its consumers
Made a good choice.
Moving from Far North Qld, we had to change provider & also had a choice which don’t get in the Far North. We were told about you & right from first conversation was very impressed. Appreciate the reduction during this sad time of COVID -19. Hope all staff can stay safe &well.
Exemplary managed company with a caring attitude
We switched 90 % of our owners accounts to LPE last year and they've just informed me they have reduced their electricity rates to help people cope with their bills during the current Covid-19 crisis. What a commendable corporate and humanitarian attitude. If more companies took this approach we’d be a stronger nation. I will make additional efforts to recommend LPE to friends.
Patrick Owner / Manager Noosa Boutique Apartments
I was sceptical about a service running electricity for my whole building but it has worked out cheaper. Also in light of losing my job due to COVID19 they organised for my bill to be paid by a government help service. Ten out of ten.
Questions & Answers
My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.
Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley
What is the current rate for power
Hi David, the rates depend on whether you are living in a complex where we have installed an embedded network, or whether you are looking for standard home/business electricity. Please call our customer service team on 1800 040 168 and provide your address where we will be able to provide you with the correct rates. Kind Regards Shelley
Jump onto compare the market website Daivd. You will get advice on the best rates there.
Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?
Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to firstname.lastname@example.org so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.
The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.
Get an answer from our members and Locality Planning Energy representatives
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