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Locality Planning Energy
Best energy company , great price and excellent customer service
I have been with LPE for a while now. Great savings along with BEST customer service. easy to understand bills. Easy account set up process. Thank you LPE for being so amazing.
- Verified customer
Worst Customer Service Ever
Worst customer service I've ever experienced. Staff are rude (especially their thick-headed reception).
Staff are extremely unorganised and unprofessional not to mention they will lie to you just to place blame on anyone else instead of taking responsibility for their actions.. Overpriced scam
2 comments
Mate contacting your "customer service" is what led to this review.
AnthonyCanberra 2600, ACT
- 5 reviews
- 13 likes
I'm so disappointed LPE
Initially I was happy to pay more for a local company to provide my service. Unfortunately I need to move to a more stable operator. I have been overcharged on each of my monthly invoices, (some of which I have paid to avoid late fees) I requested clarification on these invoices and after 5 weeks, and several (ignored) emails seeking clarification on why I was receiving random fees which effectively doubled my bill, I am no closer to finding out what to do. LPE have advised that they are not responsible for the charges and demand that I pay th...
Read moree bills as is, effectively circumventing their obligation to provide an accurate invoice. A more amicable and respectful solution could have easily been made had they been willing to provide some/any advice on what the false charges are. I agree with some of the other reviews that their initial customer service is great.......... Until you really need them3 comments
LPELocality Planning Energy
Hi Anthony, sorry to hear you have been dissatisfied with LPE's service. Any billing issue is investigated by LPE and depending on the issue bills are placed on hold while we investigate.
Unfortunate...
Read morely we do not own the meters for our Direct Market customers and therefore rely on the correct data being available in the market. Billing issues require resolution with the meter operators and we cannot always resolve the issues as promptly as we would like.Hi Shelly
I appreciate and respect your fast response to my review. I wish LPE the best, however taking into account the lack of clear advice and support from your team on how to handle my situation,...
Also, unfortunately my bills were not placed on hold during investigations by LPE at all. I continued to receive monthly invoices and the associated late fees on each occasion. I'm sure you have a pro...
Read morecess to handle these, however it was missed in my case.Find out how Locality Planning Energy compares to other Energy Providers
Know better, choose better.
Mick S.South East Queensland, QLD
LPE for the win! Robin is a legend!
Robin is a down to earth guy, and he helped me decipher the market. He spoke plain English, explained how my house is wired, and reconfirmed why LPE is a good choice.
Thanks Robin
With the current covid 19 situation LPE have been exemplary
I can see that LPE are genuinely doing the right thing. Offering a reduction in rates. Referral rewards. Giving a local feel to an otherwise very cold industry. Well done.
Incredible customer service, always personal and friendly.
Was so happy to see this company send out initiatives in the current climate. Have always loved the personal and friendly service, as well as there power service. Would highly recommend
Lorraine RobertsonCentral Queensland, QLD
Great help in a time of need.
I just wanted to say it is soo good to see a company like Locality Planning Energy taking a proactive approach to the unprecedented situation we are in at the moment with the virus. Making sure people will not be cut off is a great weight off people's minds who are really struggling and also no late fees will be a great help too. Well done thinking of the average Australia during this difficult time.
Lorraine Robertson
Vicki TierneySouth East Queensland, QLD
- 2 reviews
- 1 like
LPE showing compassion and sensitivity in these trying times.
Congratulations to LPE on their informative letter to customers, outlining changes to power payments should they be required, due to the uncertain times we are living in.
The company has always been most approachable and quick to process any changes to personal information details etc when requested.
We look forward to continuing to receive the quality service that LPE has given us from the beginning. Also, we wish that all LPE staff stay healthy and safe whilst continuing to deliver excellent service, thank you.
Thankyou
Just wanted to say Thankyou to LPE for being so kind to customers during the COVID19 and relaxing completely on bill payments. So grateful and so inspiring to see another excellent company looking after its consumers
Find out how Locality Planning Energy compares to other Energy Providers
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TellsSouth East Queensland, QLD
Made a good choice.
Moving from Far North Qld, we had to change provider & also had a choice which don’t get in the Far North. We were told about you & right from first conversation was very impressed. Appreciate the reduction during this sad time of COVID -19. Hope all staff can stay safe &well.
PatrickSouth East Queensland, QLD
Exemplary managed company with a caring attitude
We switched 90 % of our owners accounts to LPE last year and they've just informed me they have reduced their electricity rates to help people cope with their bills during the current Covid-19 crisis. What a commendable corporate and humanitarian attitude. If more companies took this approach we’d be a stronger nation. I will make additional efforts to recommend LPE to friends.
Patrick Owner / Manager Noosa Boutique Apartments
MikeSouth East Queensland, QLD
Great service
I was sceptical about a service running electricity for my whole building but it has worked out cheaper. Also in light of losing my job due to COVID19 they organised for my bill to be paid by a government help service. Ten out of ten.
Thank you
Very much appreciated the reduction in the usage rates during this time of COVID-19. You didn't have to but you have and it is a very kind act to offer the community.
Exceptional Service from Damien and Team
I have been with Locality for over 3 years now and never recall a time or a situation where I was dissatisfied with their service. They have always resolved my queries promptly (not that I had many).
Damien - All the best in navigating your business through these unprecedented times.
GillianSouth East Queensland, QLD
Please I changed to LPE
We changed to LPE as they are a local Sunshine Coast Company. There is no overseas call people, its your local people that look after you. My work have also changed to LPE. Nothing is to big or to small, no question or query to painful. They are always there to help and look after you - the Customer. And what is most important we support our local company.
Find out how Locality Planning Energy compares to other Energy Providers
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Duane W.South East Queensland, QLD
Very good company.
I met the team at the home show about a year ago, my power bill is substantially cheaper, for the first time ever I have a relationship with a utility company. Very happy - 5 Stars.
John SmithSouth East Queensland, QLD
Disgusting Energy provider
If i could get rid of these lot i would, but they are commissioned to the apartments i live at. Despite a world pandemic occurring at the moment, they still threaten to turn my power off because i am a couple of weeks late. The rest of the world are understanding, why are you any different? Disgusting
1 comment
LPELocality Planning Energy
Hi John, we are working closely with all of our customers during this difficult time. An email was issued to all customers on the 27th March confirming we were suspending all late payment fees and dis...
Read moreconnections until further notice. We are reaching out to our customers asking them to make contact with us so we can discuss your financial situation and the best way we can help you through this difficult time. There are government assistance schemes we can discuss with you and we have a financial hardship program available to all customers experiencing sudden financial hardship. More information can be found on our website https://localityenergy.com.au/privacy-hardship-policy. We look forward to hearing from you 1800 040 168GlendaSouth East Queensland, QLD
Adding concession card to my account
Ashlee had my concession card activated onto my account within minutes. This has almost halved my power bills. Thank you LPE this will help me immensely.during these difficult and trying times
1 comment
LPELocality Planning Energy
Hi Glenda, thank you for your kind review, LPE are here to support our customers wherever possible in saving money on their electricity. Have a great Easter
KathrynSouth East Queensland, QLD
Salesperson was forceful and dishonest.
Declined switching several times but they wouldn’t leave me alone. Kept coming into my work even after asking them to stop. Gave in on 5th contact. Was explicitly told my daily supply charge would be cheaper (as I use barely any electricity anyway, 90% of my bills are just the daily supply charge) - this was untrue, just checked the bill and I’m paying an extra 12c per day! Cannot get into contact with them as I work during their opening hours (maybe have a weekend or after hours phone line?). Asked to be billed monthly like my old, much better company, but still receiving quarterly. The two young girls who harassed and lied to me have left a very sour taste in my mouth. Switched back to AGL today, good riddance.
1 comment
LPELocality Planning Energy
Hi Kathryn, our sales reps should not be revisiting houses/businesses who have already declined joining LPE, nor should they be promising to bill monthly when this is not possible with a basic meter. ...
Read moreI would appreciate it if you could call me on 1800 040 168 or email me at complaints@localityenergy.com.au so I can obtain your address and look into this further for you. Kind Regards Shelley BrookesunhappySouth East Queensland, QLD
cheap electricity your having a laugh
$220 for 39 days of electricity was better off with energy Australia but where im living in robina gold coast we are not allowed another supplier so they have got me by the bollocks
1 comment
LPELocality Planning Energy
Sorry to hear you are unhappy with your recent bill. We pride ourselves in being able to offer our customers one low flat rate. There are a number of things that can cause your bill to increase and we...
Read more would welcome a conversation with you to discuss your usage and complete a bill comparison using your previous suppliers bill. Please call me on 1800 040 168, kind regards ShelleyQuestions & Answers
Lagunagirlasked
My Body Corporate is considering signing with LPE for electricity from solar panels they will install on our roof. I'm finding it hard to speak to anyone who has this system installed and before we go ahead I'd like to have feedback on whether people are happy with this system.
1 answer
LPELocality Planning Energy
Hi, please call our office on 1800 040168. We can put you in touch with our strata manager who has a list of installs we have completed. He is happy to put you in touch with some of these who can provide some feedback, Kind Regards Shelley
David S.asked
What is the current rate for power
2 answers
LPELocality Planning Energy
Hi David, the rates depend on whether you are living in a complex where we have installed an embedded network, or whether you are looking for standard home/business electricity. Please call our customer service team on 1800 040 168 and provide your address where we will be able to provide you with the correct rates. Kind Regards Shelley
Jump onto compare the market website Daivd. You will get advice on the best rates there.
Julie Trindallasked
Our unit block is about to sign up with LPE - how can we be sure we are getting what the salesmen have promised - om paper it looks good. I am a pensioner living in Fortitude Valley and would like to discuss other people's experience with LPE. Is there some way I can have a face-to-face meeting with you?
2 answers
LPELocality Planning Energy
Hi Julie - thank you for your question. We'd be happy to help you with any concerns you may have, and organise a team member to give you a call or arrange a meeting with you. If you'd like to email your contact details through to info@localityenergy.com.au so we can contact you directly or alternatively, you may wish to call our Customer Service Team on 1800 040 168. Thank Julie.
The problem is what the salesman is not telling you. They give kickbacks to building managers. This comes from overcharges to tenants.
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Category | Energy Providers |
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Services Provided | Electricity, Gas and Solar Feed-In Tariffs |
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LPELocality Planning Energy
Hi Hayden. This review is disappointing and we apologise if you have not received the service we would have expected. We do not have a receptionist, all calls come into our call centre which is based...
Read more on the Sunshine Coast. We pride ourselves in excellent customer service and supporting our locals. I would appreciate you contacting me directly with more details of the issue, all of our calls are recorded so if you have been treated unfairly this will be looked into and dealt with via our complaints process. I look forward to talking to you soon, Shelley Brookes