Loreta

I waited four weeks for my order, which was never delivered within the promised timeframe. After multiple back-and-forth emails, they refused to issue a refund and only offered store credit. I’ve now contacted the Department of Fair Trading. Absolutely disgusting customer service. Feels like a scam—stay away!

this is the 2nd time ive attempted to get a outfit from Loretta, the first buy i didn't receive until 7 weeks after ordering, at the time I ordered 2 outfits i received one the other I got a credit only because of the delay and was told by customer service if i wanted it quicker i should of got the overnight delivery, so i paid the overnight… Read more

delivery and reordered the same outfit, i ordered it dec last year, it is now march, i have contacted customer support multiple times but last communication was dec 16 2025. if you can buy elsewhere, do so, it isnt worth the stress or effort

I paid $129 for a dress on 25 November that was meant to arrive within two weeks. I was later told the dress would not be coming at all, yet the company refuses to refund my money and will only offer store credit. This is unacceptable, as they cannot supply what I paid for. Customer service is extremely slow, and I’ve had to email multiple times… Read more

just to receive a response. I would not recommend purchasing from this store. If I could give 0 stars, I would.

This company is a [Content Removed] and they are [Content Removed] I bought a dress in April and still not received it. I contacted them multiple times and they gave excuses about their goods being "held up" and to be patient. They even suggested i… Read more

order from their 24hour dispatch/delivery collection which will be delivered promptly (i didn't of course). Like seriously, it's now been 7 months and still nothing received and no refund either. DO NOT BUY FROM LORETA. DO SO AT YOUR OWN PERIL.

So I ordered the Suzi crystal dress in September for a wedding in October as they said they had it arriving that week. Fast forward 3 months and I have only just received the dress and went for a colour change to black and asked for it to be expressed post due to the wait and for it to be sent in a 10… well it just arrived in a 12 and now I have… Read more

to pay for postage back to get an exchange when I’ve been waiting 3 months and asked multiple times for it to be a 10! The service compared to when they first opened up is absolutely trash!

Never buy for this [content removed], I have every intention of exposing them. They take your money - happily going to do what I have to to expose these thieves. Ban them feom trading Show details

Avoid this store. I placed an order and they couldn’t ship it within the timeframe clearly stated on their website. Instead of offering a refund, they gave me store credit—something I didn’t ask for and don’t want. I’ve emailed multiple times asking when the item would actually arrive if shipped, and got no response. There is no phone number to… Read more

contact anyone. They take your money, don’t deliver, won’t refund, and ignore all communication. Completely unacceptable.

Do not buy! I am contacting the ACCC! This business doesn’t offer refunds for sending you an entirely wrong product. They make you pay the shipping back and don’t refund you for that either. I recieved the wrong pair of shoes for an event. The correct pair wasn’t in stock for another month and a half so I went to buy a pair from the shops. I… Read more

didn’t need a pair from LORETA anymore and it’s months on and I have received no refund. I have opened up a PayPal dispute. Very poor quality shoes anyway! Be ware.

The company is refusing to respond to emails. They cancelled my order and claim that because i cancelled it, they will only provide a store credit. I've contacted the ACCC and I will persist with posting feedback on this business until they refund they money i paid them for no product. I'm clearly not the only very unhappy customer. This business should not be operational. ripping people off!

Worst customer service ever!! One line response, like a child on the home computer. Ordered a dress, my fault for not looking at the delivery dates, fine, to long, missed the event. Cancelled, before it was shipped. Website claimes you get store credit for returns no mention of cancelled orders. I got store credit after 3 one line responses. I… Read more

decided to order something, after being told store credit will be added at checkout. It wasn't I was charged all over again. Now I have to wait another 48 hours for a reply.. probably storencredit that I dont want. As a consumer, regardless of 'store policy ' I have the right to have my money back. Point-to-point the ombudsman, dont care how long it takes but the customer service is so bad I am willing to take it as far as it goes. Only put 1 star because it has to be done, I would vote zero stars if I could.

Really pleased with my purchase! It did arrive later than expected, but it was worth waiting for. The only drawback was the response time to my emails—waiting 1 to 2 days for an answer seemed too long when I had questions. Nonetheless, my overall experience was positive. Show details

- I ordered two dresses on 10/10/24. The shipping at the time said up to 20 business days. - On 6/11/24 I emailed Loreta seeking an update on the status of the order. They responded on the same day saying “the order is delayed because the item I had purchased can take up to 20 working days for dispatch, as noted in the product description”. - On… Read more

29/1/25 I emailed via online support to advise that the order still hadn’t been received and asked for a refund and asked that someone contact me and provided a phone number. I had missed the function I had bought the dresses for. - On 30/1/25 Loreta replied via indicating that their cargo is taking longer than expected. They refused to provide a refund and only offered store credit. - They don’t make phone calls and email correspondence only every couple of days. - I sought a refund given it had been over 3 months however they refused. They offered to send substitute items which I wasn’t happy about (even in the wrong colour) but I couldn’t be bothered fighting it. On 10/2 substitute items were sent. The quality of items is poor. I had bought a Loretta dress about 4-5 years ago which was amazing quality and I got lots of compliments about it but it doesn’t fit anymore. These dresses were supposed to be a replacement but the quality isn’t even close. I have a feeling that they have had an issue with their supplier and are now making them on the cheap with an alternate supplier. - I had been a happy customer previously but this is unacceptable, if you can’t fulfil an order a refund must be given. It is consumer law and I have made a complaint to Consumer Affairs. I encourage others to do the same.

PATHETIC – This company is absolutely appalling. I ordered an outfit for next day delivery and in fact it didn’t get delivered. After trying to contact through email and social media to order the same outfit for same day delivery I got it. I paid twice. Then to be told I will not receive a refund but a store credit. I paid $250 both times totaling $500. Why… Read more

on earth would I want a store credit!! Then to be given that credit and waiting for an event to pop up to actually use the credit I make an order on the 12th Dec 2024 and we are now in FEB!! No updates unless I email 1000 times and then offered to order something else I will be contacting my bank and disputing the funds! This company from reviews is poorly. I don’t care about your terms and policies. If someone pays TWICE for the same item and returns one. The money should be returned also

No customer service – Purchased a corset top(small) on overnight shipping. Arrived 1 week late with a size large in the parcel. Sent back (I had to pay for postage) asked for a refund of shipping + correct item sent. Have heard nothing back and it’s been 4 weeks

Pink Sugar dress – This is the worst business I have ever dealt with and what a shame it is an Australian business. The product took 2 months to arrive after constant requests for updates. The dress arrived in the wrong size. I ordered an 8 and got a large. Quality isn’t crash hot. I am not going to bother trying to exchange. It would be impossible. Steer clear if you want a stress free purchase.

Disgusting – Made 2 purchases with next day delivery. They sent out 1 and not the other. When I asked for my money back on the item they didn't send, they refused and only offered store credit for their mistake 5 days later. I disputed it with my bank to get my money back because they stopped emailing me. I also asked for a return slip to return the other… Read more

dress as it was not the right size and they completely ignored me and now it's past the 14 day return windows and I can't return it.

Disgusting customer service and lazy workers who can't be bothered sending out orders. Don't ever shop here.

No customer service – I returned a $200 dress 4 weeks ago and still have no response with my store credit. They don’t respond to emails and there is no phone number to call. Don’t buy from them Show details

Bad service, quality and fit – Ordered on the 1st of September, order arrived on the 9th of October. Multiple attempts to contact with no response over the month. Ordered a size 8 and recieved a dress with an xs tag. It barely even fit with the zipper undone! I measured myself using their size guide prior to selecting an 8. I measured the garment and the bust alone was 21cm… Read more

smaller than the bust measurement for the size 6 on their size guide. Luckily it was heavily reduced on sale, as it will most likely go in the bin. Based on previous reviews I'm not even going to bother chasing my money back or the correct size. I ordered a dress from Billy J instead and it arrived 4 days later and was just as good, if not better quality, oh and the 8 fit perfectly.

Wrong size wring dress – The worst company in Australia fir online shoping is my 3 time and never again never the admin work only Tuesdays and is treble thay send me wrong size wrong drees and no refund never again never Show details

SCAMMER ALET!! Never buy from this website – I ordered a dress for my friends wedding. Ofcourse it was shipped late. No communication from the team. After i sent 3 emails they finally shipped my dress. I had to buy another for the occasion as Loreta was not able to send the dress on time as promised on their website. And cherry on top was when they sent wrong dress. Absolutely hideous… Read more

dress. I emailed them about that and they asked me to send the pictures of dress I received. After i sent them the pic,the team is MIA. Absolutely ridiculous. Please learn from my experience. Never buy from this site so that you dont wanna suffer like me.

Buyers be warned you pay but get no items – Please buyers be warned, this company takes your money and neverrrrr delivers your items. Twice now I have been [Content Removed] by them, the first time they blamed me I waited over 2 months and never got the item, their excuse was because I didn’t select something from the 24 hour collection so they gave me a credit to reselect items because… Read more

they were unable to fulfil the first order. I then ordered from the 24 hour collection and paid additional for express and still to this day have never received the items. This is a [Content Removed] company that takes money but never issues deliveries.