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Worst experience, purchased a pair of leggings recently. As I went to put them on a hole was created in the fabric (I also have NO nails as my job requires short nails) returned to the store to show the assistant all she kept doing was implying I created the hole some other way. I cannot believe they won’t exchange the leggings. Will never shop at Lorna Jane again, will also be telling family/friends of my experience.
I bought my first pair of LJ leggings in 2016 and loved them. They lasted a few years before falling apart at the seam. In the past year, I have bought 3 pairs of leggings from Lorna Jane (good marketing kept me coming back) and despite following the washing instructions religiously, they are looking very poor. The seams are all bally, I have exposed elastic at the knee, the seams are losing their stitching. I think Lorna Jane has sold out on quality and prefers profit over good products. I’m so disappointed and despite the marketing and ‘deals’ have finally made up my mind to never purchase from Lorna Jane again. You might think you can just replace the leggings if they don’t last too long but they just end up as landfill….
Hi Alicia, thank you for your review & being apart of the LJ community for so long - apologies this may not be the case recently. If you have any issues with your leggings, please pop back into store ...
Read moreand our team can assist further. If you can't get to a store, then please reach out to our Customer Care team via live chat - Mon-Fri from 7am-7pm AEST (Brisbane time). Look forward to turning this around for you. Thanks, LJ xx
Being new to Lorna Jane, I hadn't tried on any leggings. The sales staff helped identify a selection suitable for my activity needs saving me time as I had 2 kids with me. I chose the Lotus legging as I liked the light airy feel and there was a great sale on. They have been comfortable to wear and look great. Only room for improvement is if the change room could be pram friendly.
Hi Shirley, thanks for your review. Welcome to the LJ family ❤ We love to hear you were able to find the perfect 'fit for your activities! Enjoy them, Lotus are addictive & we will be releasing more c...
Read moreolours throughout the year - stay tuned! Thank you for your feedback & we'll be sure to pass it on, LJ xx
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It was easy to find the leggings that I was looking for. I have 4 pairs and could live in them.
Thanks for your review Sue & enjoy your new leggings. LJ is always a great investment ❤
The stores are always so easy to shop in and I feel amazing whist in there! The staff are so friendly and helpful and make me feel special
Hi Anna, thank you for your review. We love having you instore and always happy to help! We look forward to welcoming you back on all future purchases. Thanks, LJ xx
Was easy to find what I wanted in store
They had a huge range to suit.
Always love the quality of lorna jane.
Hi Kelly, thanks for your 5 star review!
We love to hear that you're always are happy with your LJ & our quality. We cannot wait to see you again soon. LJ xx
Customer service was amazing, I was asked what I was looking for and offered a range of products to try. Quality of products were also great.
Thanks for your review Risso & happy to hear of your shopping experience at our Toowoombah store! We look forward to seeing you again for all future purchases. Thank you, LJ xx
I have been looking for fitness clothes for a long time and being plus size it’s not easy! The minute I walked in store I felt so comfortable the girls made me fee so welcome and I walked out of there with all new fitness clothes!!! The leggings fit amazing and I’m heavier on my bottom half and they are a size under what I would normally buy and the bras and tanks are incredible but the leggings are just amazing!! Thanks LJ for coming through with the goods! Xxxx
Thank you for your review Amy! Welcome to the LJ family ❤ This makes our day to hear our team at Eaton Fair shopping centre were able to make you feel super comfortable & find new activewear! We cannot wait to see you again soon. Thanks, LJ xx
Hi I visit your Orion Springfield store often and find the girls there extremely helpful and truthful. The product is always easy to find and true to size. I never try on and have never had to return anything yet. I tried your underwear and it’s extremely comfortable. I find for a smaller store it has a great choice iof product. Will continue to shop at this store for all my active wear.
Hi Cathy, thank you for your review. We're so glad to hear this was your experience with our team at Springfield store and have passed it onto our Retail Manager. Our underwear are super comfortable i...
Read moret feels like you're wearing nothing at the gym or weekend brunches - so happy you love them! ❤ We look forward to seeing you instore again soon. Thanks, LJ xxFind out how Lorna Jane compares to other Clothing Shops & Brands
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The customer service in store was just so lovely they make you feel so welcome and come right to your needs! Absolutely in love with my new ankle biter leggings!
Thank you for your review Mya! We loved having you instore & look forward to seeing you again soon. Enjoy your new leggings! Thanks, LJ xx
Went to the kawana store and the service was brilliant. I wanted a pair of tights that were sold out in my size and they offered to help me get them online and I didn’t have to pay postage.
I have been in the store a few times now and the service from the manager has be the same every time. I brought from the store also on this visit but will definitely come back to the Kawana store.
Hi Belinda.
Thank you for your review! This is definitely the type of service we pride ourselves with, so it really does make our day to hear the Manager at our Kawana store delivers every time! ❤ Loo...
Was easy to navigate through out the store and find exactly what I was after. Staff were very helpful and friendly. I am very very satisfied with my product. And there was plenty of products available.
Hi T, thanks for your review! We're so glad to hear you found our Springfield store easy to navigate around & our team we're super helpful. Enjoy your new sports bra! Thanks, LJ xx
I went in for a jacket and track pants the young lady gave me pants I would not have chosen they were perfect the top was excellent also. Great service. Helen
Thanks for your review Helene. We're happy to hear you were able to find a perfect 'fit with our team at Noosa. We look forward to seeing again soon. Thanks, LJ xx
I got what I needed straight away with the help of the lovely sales assistant! Efficient and friendly service! The clothing items I received were packaged beautifully also.
Hey Kellie, thank you for your 5 star review! This is definitely how we want everyone to feel when shopping with us, so it really does make our day to hear you were able to find something straight awa...
Read morey with the help of our team! Tag us when wearing your new purchases so we can see. Thanks, LJ xx
Lorna Jane North Lakes store, staff are always so friendly and helpful with sizing and products. Visited on a Monday or Tues. Thank you for your help :)
Hi Paul, thanks for your review. We love hearing this was your experience with our team at North Lakes! Look forward to seeing you on all future purchases! Thanks LJ xx
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Questions & Answers
Just wondering if anyone else has had this problem. I recently purchased the viper snake print bike shorts and after 2 wears the stitching came undone in the crotch and created a hole, I took them back to store and they replaced them for me but I’ve just taken the tags off the new ones they gave me and already noticed the stitching is coming undone, there’s no hole but there’s a loose thread and it’s very clear if I were to wear them it would create a hole. The new ones are completely unworn so there’s no reason there should be a hole
I feel your pain. I bought my tights only had them for 3 weeks when I noticed a little hole. Took them back to rouse Hill Lorna Jane.. they DIDNT WANT A bar of me. They told me to go online via chat. I was there at the store. Never buying from them again. BUYER BEWARE
Hi Leesey, we're sorry to hear of any disappointment! We definitely recommend reaching out to our Customer Care team on our website live chat service as they will absolutely look into this further for you! Thank you x
What's with the creaky squeeky noises coming from my new bra? It's definately comfortable but I don't think I can tolerate the noise.
I will never buy Lorne Jane ever. Crap quality and rude sales people.
Probably the fake COVID spray
#lornajanecovidscam
#lornajanescam
Hi Scoot & Monica. We can assure you this does calm down after a few washes & wears as it is a high quality of elastic and fabric. Jump onto our website and chat with our Customer Care team or get in touch via our socials for any concerns x
Wondering if any other LJ purchasers have had the same experience as I've had -
orange-ish marks on several of the brightly coloured racer-back tops (nylon-elastane), particularly the fluoro green? I 've two of them, which have hardly been worn (have had a couple of others in the past, but ditched them) - these marks have occurred near the bottom of the hem, on the side seams, and across the back and chest areas - all indiscrimate. These tops were around $60-70 each - and are not at all wearable, nor can be given away. These marks are not as a result of deodorants or creams nor from other coloured clothes - I've always washed all my LJ clothes carefully (in LJ laundry bags), no bleaches, etc, and always dried inside not outside in the sun. Over past 8-odd years I have spent probably upwards of $2-3,000, however, this has put me off buying anymore. Jilly
Hi Jilly, thanks for reaching out! If you have any concerns with your Activewear, we definitely recommend getting in touch with our Customer Care team on Live Chat as they are the best point of contact for this enquiry! They are available from 7AM-6PM AEST, Monday to Friday! MNB, Team LJ xx
Hi, I had similar experience. I bought Lorna Jane fluoro top in bright green and after first wash (cold gentle wash in LG washing bag) it completely lost it’s colour and had some grey colour through it. Completely unwearable now. I went to the shop to exchange or return it and first they start to question that I bought it there cause it was from an older collection. After me showing them receipt from a week ago they said it’s not manufactured fault and they can’t help me. I contact LG customer care and they said the shop viewed the garment and told me the outcome. She said it to me 3 or 4 times with the same phrase every time I asked who else I can talk about it... after me asking o we and over again she said I can send it to an expert for my expense but most likely the out cone will be the same I had in the shop (not manufactured fault) Just want to say I was buying Lorna Jane for more then 3 years. Spend lots of money in their shops. Everyone in the gym know me as Lorna Jane fan and I always promote this brand as worth the money! But After this horrible experience with customer service I don’t feel like buying anymore Lorna Jane clothes ... or supporting this brand. Even on line gym clothes brands who way less famous then Lorna Jane has better customer support.
I just had the same crap customer service. I'm shocked that such a "good" brand can be so dismissive. The hole in my crotch area is very clear that it has been worn through. Can you believe they told me i BURNT a hole into the crotch!! Are they for real????? Iv only worn my tights for 5 months. Cheaper nastier tights have held up better
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Details
 Lorna Jane Online Store4.3(1,001) | Lorna Jane Retail Stores3.7(267) | |
|---|---|---|
| Category | Online Shops and Clothing Shops & Brands | Physical Shops and Clothing Shops & Brands |
| Offers Free Standard Shipping | Yes | |
| Free Standard Shipping Minimum Order Amount | $150.00 | |
| Mens / Womens Clothing | Womens | Womens |
| Labels Sold | Own Label | Own Label |
| Buy Now, Pay Later Options | None | None |
| Clothing Type | Activewear and Swimwear | Activewear and Swimwear |
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Hi Jaymee, thanks for your review & sorry to hear of any disappointment. Have you spoken to our Customer Care team on live chat? We can definitely look into this further for you, please reach out Mon-...
Read moreFri between 7am-7pm with your order number and our team will be able to assist further. We look forward to turning this around for you. Thank you, LJ xx