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Lovisa
1.7 from 109 reviews · View Statistics
See the Best Jewellery Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Lovisa

Reviews

  • Product Quality
    1.8 (64)
  • Return Claim MadeYes (6) · No (60)
  • Shipping
    3.6 (7)
  • Customer Service
    2.3 (52)
  • Warranty Claim MadeYes (1) · No (63)
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Reviewer Photos & Videos

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Terrible do not trust Lovisa

published

I got my seconds pierced at the Bankstown branch and they got infected, puss oozed out and looked like picture after only a night of sleeping. They keep closing up too. Do not trust.
What's more is that I bought their titanium earrings and that just made it worse! The quality is terrible, the colour faded within months and the part that was on my ear was turning green.
I know that it is an issue with the company and their method and not my personal sensitivity because my first ear piercing was done at Piercing Pavillion, and I'm wearing white gold earrings there and its completely fine.

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Product Quality
Customer Service

Traumatic experience

published

They used a “device” (its a gun) to pierce on my cartilage. Even after using the cleaning solution, minor injuries had to take the piercing out after it got inflamed and very painful. A week later, the infection had gotten worse and I spent two nights in hospital for treatment, thankfully I got away lightly with shattered but not deformed cartilage. I am grateful that they gave me my money back for the piercing however after multiple emails, they still avoid making any changes on the methods safety.
So save yourself a hospital visit, do not get a cartilage piercing here.

Incentivised Review No

very bad piercings

published

i came to get my thirds pierced at lovisa, and ever since my ear has been extremely irritated and swollen. now 2 weeks later and my earring is completely stuck inside my ear, swollen and red along with excruciating pain. i now have to head to the hospital to get this piercing removed.
my friend who also got her thirds pierced with me at the same time has had a similar experience, with her new piercing being so swollen and red and the earring being stuck in her ear.
there is an earring in that photo in the third piercing hole.
not happy at all.

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Incentivised Review No
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broken bracelet

published

I purchased a bracelet online. It arrived in the mail and when I opened the bag, one piece fell to the floor then I removed the tape and bent the cardboard to remove my bracelet the clasp fell off before I could even get to wear it.
Sent details immediately on contact form and STILL no contact from Lovisa !

Product Quality
Incentivised Review No
Lovisa
LovisaLovisa

Hi Sally, we are so sorry to hear about this. We would certainly like to do the best we can to rectify this for you. Please send an email to info@lovisa.com and a member of our Customer Care Team will be in touch to assist you. Lovisa x

Hollie L.
Hollie L.North Queensland, QLD

Poor piercing experience

published
Product Quality
Customer Service
Lovisa
LovisaLovisa
Julie
JulieSouth East Queensland, QLD

Ear Piercing at Robina Lovisa

published
Product Quality
Customer Service
Lovisa
LovisaLovisa

Hi Julie, thank you for your delightful review. We will be passing this onto our team and hope to see you back in store soon :) Warm regards, Lovisa Online xx

Really friendly & helpful staff!

published

I was looking for a specific earring that I wanted and the staff helped me search high and low for it. Love the dedication and helpfulness! How lovely.

Incentivised Review No
Lovisa
LovisaLovisa

Hi Esther, thank you for your fantastic review, we really appreciate it! We would love to know which store this was in, if you could email us on feedback@lovisa.com so we can pass this lovely feedback! Warm regards, Lovisa Online xx

Horrendous! Daughter in emergency with embedded earring!

published

I am writing this as a warning to other parents as I have never been so appalled about a product or felt it more necessary to write a review than I do right now so other parents and children don’t experience what we are going through!
Our 7 year old daughter is currently in the emergency department due to the back clasp of a snowflake earring, sold to us by a staff member who was well aware of our daughters age, having only had her ears pierced for a few months and now has both the back clasp of these earrings embedded/overgrown in her ear lobes after only 2 weeks of wear! Apparently these earrings need to have stoppers/grooves in the earring rod to prevent this! I’m so angry and upset about this right now!

Product Quality
Customer Service
Lovisa
LovisaLovisa

Hi M Young, thank you for providing your feebdack and I can see that our team are currently handling this situation directly with you. Warm regards, Lovisa Online xx

Michelle M
Michelle MGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Faulty earrings but fast resolution via chat- thank you!

published
Product Quality
Shipping
Lovisa
LovisaLovisa

Hi Michelle, thank you so much for your lovely review! We appreciate the time you have taken to write this and hope to see you online and in store soon! Love, Lovisa Online x

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MVG
MVGSouth East Queensland, QLD
  • 2 reviews

Hair Accessories Unopened Cannot Be Returned Or Exchanged

published

Be warned that hair slides and clips etc that are still plastic tied and sticky taped to their cards cannot be refunded or EXCHANGED. This is their policy but it is not advertised in store. It is written on the receipt in the fine print. So you don't find out about the policy until AFTER you have purchased the non-refundable and non-exchangeable item. No advice of this from the sales assistant at time of purchase. Dodgy, dodgy, dodgy. And as others have said here the customer service is terrible. The girl just kept picking her nail polish while shrugging at me when I asked why this policy is not clearly shown near the hair accessories. Brookside, Mitchelton QLD store.

Product Quality
Customer Service
Lovisa
LovisaLovisa

Hi there, we are so sorry to hear this! This is not the experience we strive for every day. Please email our customer care team on info@lovisa.com and we can rectify this for you! Warm regards, Lovisa Online x

Heather
HeatherSouth West, WA
  • 2 reviews

Poor product, poor customer service and no help online.

published

After spending $68.97 in store yesterday I had a problem with one earring that was difficult to close. I went back to the shop to organise a refund, replacement or credit for the one faulty item. I was told it was just fiddle and as it was an earring I couldn’t return it due to hygiene.
If I can’t put the earring in then it is faulty and not to the expected standard. After trying to contact someone on line the conversation was terminated after being told that earrings can’t be returned.
It was not a change of mind it was a faulty product.
The products here may not be expensive but you do expect them to serve their purpose.
Very poor service Lovisa. A credit would have been a sensible response.

Product Quality
Customer Service
Lovisa
LovisaLovisa

Hi Heather, we are so sorry to hear this! This is definitely not the experience we want our customers to have. Please contact our customer care team on info@lovisa.com and we will definitely sort this out for you! Warm regards, Lovisa Online x

Emily Willow
Emily WillowQueensland

sensitive cross earrings

published

I need help. I cant seem to get these sensitive cross earrings out there like stuck, the end wont come of, if I pull just from the back the front will ache because its sharp no matter what I do I cant get them out, I do not recommend, don't get them!

Product Quality
Incentivised Review No
Lovisa
LovisaLovisa

Hi Emily, we are so sorry to hear this. Can you please email our customer care team on info@lovisa.com and we can look into this for you? Warm regards, Lovisa Online x

piercings

published

no matter how desperate you get for cartilage piercings, never ever go here as they pierce your cartilage with a gun. you will have your cartilage shattered and your ear with become super infected and swolled. it will scar and you will never be able to pierce your ear in that same spot. super dangerous. go to a decent piercing shop

Product Quality
Incentivised Review No
Lovisa
LovisaLovisa

Hi Ella, our team are highly trained in ear piercing so we are very disheartened to hear this! Can you please email info@lovisa.com and our customer care team can look into this. Warm regards, Lovisa Online x

Lia
LiaSydney, NSW

Bondi junction service was terrible

published

I went to return an item that I bought that morning, not worn at all or unpacked and they refused to exchange or refund the item. Customer service was horrible, I felt belittled and uncomfortable.

Product Quality
Customer Service
Lovisa
LovisaLovisa

Hi Lia, this is definitely not the experience we want our customers to have! We are so sorry to hear this. Please email our customer care team on info@lovisa.com who will sort this out for you. Warm regards, Lovisa Online x

Pissed off customer
Pissed off customer Southwest, VIC

Dodgy piercings

published

I had my cartlige done x 2 near each other. They used a gun, my ears became so sore and swollen to the point I wasn't sleeping. Had to go to emergency department to have them removed was absolutely excruciating. Dont ever let them pierce your ears. I have been told I can no longer get it redone done to damage

Product Quality
Customer Service
Lovisa
LovisaLovisa

Hi there! We are so sorry to hear this has happened. Can you please email our customer care team on info@lovisa.com who will look into this for you? Warm regards, Lovisa Online x

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Read more reviews - page 2

Questions & Answers

Nikita
Nikitaasked
Lovisa Online Store

When I ordered online I got email to prove order was placed but I still haven't got my tracking code is it because it hasn't been shipped yet?

2 answers
Nobuhle D.
Nobuhle D.

I have the same problem

Elora D.
Elora D.

Worst customer service I have ever seen. They’ve no knowledge about treating customers

Mithy n.
Mithy n.asked
Lovisa Retail Store

I pierced my Helix with a Studex75 and even if i was told that it is safe i’d like to know whether it is safe to pierce the cartilage area with a studex?

1 answer
Jay
Jay

No it is not

Not happy
Not happyasked
Lovisa

I have a gatsby head piece which I bought its wrong colour . Was told I could not get refund . Due to health regulations ... Still all in packet not even touched .

not happy, waisted $40

No answers

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