Lovisa

Lovisa

 Verified
Lovisa
1.8

223 reviews

PositivevsNegative
18% · 40175 · 78%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
1.9
Shipping
2.9
Customer Service
2.3

Reviews

223 reviews
A P.
A P.2 posts
  Retail Store

Wouldn't let me return an order that was misleading

Disappointed in my first Lovisa visit. Ordered some earrings via Click and Collect. When I received them, I found they didn't look like how they looked on the website. I was told I couldn't get a refund on them though as they don't refund earrings... but I hadn't even opened them yet and still in original packaging. I explained they didn't look the same as the website photo but apparently I have to wear the cost.. How disappointing! Show details
Product Quality
Customer Service
Donna
DonnaSouth East Queensland, QLD
  Retail Store

Holly ...wonderful service

Holly served me at Mt Ommaney store and what a pleasure to deal with she has wonderful customer service and a real asset to your company. Show reply
dora1994
dora1994Hunter Region, NSW16 posts
  Online Store

Poor quality Body Jewellery but ok for events

Look I think you get what you pay for and generally Lovisa jewellery stocks cheap costume pieces but I was expecting more from their body jewellery. I bought a pair of stainless steel flat backs and they are irritating my ears, I’m not sure why, never had a problem before with stainless steel. I also purchased sterling silver Huggies, and while they are not hurting my piercings they do not close very well and fall open easily. The postage and online experience was great but as the jewellery has not measured up I would not buy again unless it’s for a one off event and want something new. Show details
Product Quality
Shipping
Lovisa
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Kelly Charlton
Kelly CharltonSouth East Queensland, QLD19 posts
  Online Store

Check the size of your earring backings before purchasing

Bought rhodium studs for Mothers Day. (Multiple pairs as there was a special deal.) I have multiple piercings and the oversized backs that came with them means I can't wear 2 pair side by side. And because they are earrings I am not allowed to return/exchange them. Customer care told me to purchase different backs for each pair from their range...why isn't there an option as to which ones can be purchased originally instead of forking out more money for the correct fitting ones?? Show details
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Bel S.
Bel S.
  Online Store
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Lovisa
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Jackiek
JackiekTahmoor18 posts
  Online Store

Company to avoid

What a nightmare ordered 6mm rose gold surgical steel sleepers got 0.8mm. Already had them. Was told to go to a store for a refund & to order again as they promised to get it right this time. Yep 0.8mm ones arrived again. These sleepers are only available online too. They don't care or listen absolute waste of money & time. Don't bother.
Ally
Ally
  Retail Store

Do not buy the e gift cards

Online gift cards wouldn’t work in the shop - contacted customer service and was told that I should have gotten them to try again or call IT support. I tried the e-gift card at 3 different stores and had the same experience- they did not work. Do not buy the e gift cards! Show details
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Andrew R.
Andrew R.
  Retail Store

Bought earrings for girlfriend and they broke and easily broke, cheap rubbish

Cheap rubbish. Avoid buying from this rip off merchant company. Show details
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Natasha B.
Natasha B.
  Retail Store

Very disappointed

Bought sterling silver earrings, not the cheapest (30 something AUD). Was wearing them twice - and the crystal fell out, not repairable. Was not expecting much for 30 dollars, but that soon??? Very poor quality definitely. I am sorry I had not read the reviews on their products before buying… Show details
Kirsty P.
Kirsty P.3 posts
  Retail Store

Terrible quality and misleading sale tactics

Terrible quality for the price you pay. A pair of Sterling silver earrings, didn't even last 2 months before the stud snapped off. Not the 1st pair either. Save your money and buy from a proper jewellery store. Not even worth 1 star Show details
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Caroline S.
Caroline S.South East Queensland, QLD3 posts
  Retail Store

Not worth, no buying as a present please

Be aware they don't refund or swap items even if you don't open. Show details
Kathy F.
Kathy F.3 posts
  Online Store

Complete waste of time

I paid for express postage. I didn't receive my order for three weeks. I finally lashed out snd bought the silver heart studs. Onw was broken it wouldn't latch my sterling silver studs Pk of three were to small the silver hoops were the wrong ones and tacky the ones I received were light in weight the gold hoops were so tiny. I was at a disadvantaged because I can't leave the house and my the..partner wouldn't have been to pleased if he knew I'd bought them. Bad mistake all round it's a shame I've been buying from louvisa since it opened at Marion Westfield's I won't buy again. Show details
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maccapcka
maccapcka2 posts
  Retail Store

Piercings are bad

I got my nose and my second lobe piercings at lovisa. There stainless stell is horrible, it tarnishes and turns your skin green, my nose stud tarnished inside my nose and was turing my nose black. The lobe piercings were a better experience but was very painful and the piercer struggled to get the piercing gun off my ear. There hoops are sooo bad they pull down at your ear stretching your ear lobes. In all fairness I would go back for another lobe simply cause its cheap but dont even THINK about getting cartilge there. Show details
Barbara H.
Barbara H.
  Retail Store

Low cost and not a drop of blood

Experienced, very nice girl. Hygienic, almost painless, not a drop of blood. Cost only $40 for stud earrings and free piercing. I accidentally touched one earring so they gave me a free new pair to avoid contamination. Lovely! Show details
Tessa C.
Tessa C.Perth, WA
  Retail Store

Misleading lighting

Theights in this shop make jewerly brighter and sparklier than it is i think this is almost like fraud . The colour in the store of gems and atones in necklaces is brilliant and then in sunlight or restaurant light is really dùil. Thats why it's overpriced . I really wish to get a refund or exchange. Show details
Product Quality
Customer Service

Questions & Answers

nicole p.
nicole p. · Lovisa

Went here to get my thirds pierced, pretty sure the girl did not even wear gloves. Like normal my piercing was a 3/10 pain after getting it for a couple hours. Days go by and its even more in pain to the point i cant sleep on my left or right side. Then my left piercing sinks into my skin to the point i cant even feel it on my ear, so so so bad and unprofessional. DO NOT GO HERE!!!!!

Nikita
Nikita · Lovisa Online Store

When I ordered online I got email to prove order was placed but I still haven't got my tracking code is it because it hasn't been shipped yet?

Nobuhle D.
Nobuhle D.  

I have the same problem

Elora D.
Elora D.  

Worst customer service I have ever seen. They’ve no knowledge about treating customers

Lovisa
Lovisa   DM   
Mithy n.
Mithy n. · Lovisa Retail Store

I pierced my Helix with a Studex75 and even if i was told that it is safe i’d like to know whether it is safe to pierce the cartilage area with a studex?

Jay
Jay  

No it is not

Jennifer M.
Jennifer M.  

I no longer have many piercing but had quite a few done in my younger days. Enough to know that they should be using needles and not guns on cartilage,!

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Details

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CategoryPhysical Shops and Jewellery Shops & BrandsOnline Shops and Jewellery Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $60
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsAfterPayAfterPay
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