Reviewer Photos & Videos
- VIC, Geelong
Love our Lumberjack Allendale.
We love our Camper. We don't have room to store a caravan so we looked at all the camper trailers on offer at the show at the time and Lumberjack met all we were looking for. Yes they do take some time and effort to set up. But once set up its perfect for our family of 4. We have had minor issues but the customer service we received was outstanding especially in these difficult times. Our camper became our home for 2 weeks at the beginning 2020 when we had to evacuate our town due to bushfires. It gave us a comfortable space call home.
Hey there to all.
I purchased a Mt Beauty compact hybrid camper just over four weeks ago and I super love it. My wifies and I are so happy with our purchase and excited about stepping up to a more extreme unit and luxury than our current camper. We are setting it up to go completely off the grid as it's a style of camping that we haven't had the privilege of as yet.
This post is to express my happiness. While I have seen, heard and read some much negative feedback or post it hasn't swayed me from my feelings. While we can argue that everythin...
Purchased our Buckley second hand from a family member
We were taking the camper back to Adelaide to sell on her behalf but once we looked at it we were impressed enough to buy it ourselves.
Have already done several trips and the Buckley suits us perfectly.
Good to find the forum and pleased to find the it covers the good, the bad and the ugly.
Would recommend this product.
Waste of time
Drove all the way from Melbourne today to purchase a pod showroom was empty all stock was on its way to the show never seen a dealer have no showroom stock ever poorly organised company not even a mention on there web site lost me as a buyer
Love my Glenaire
I would like to thank LumberJack for a beautiful well made Glenaire,
picked up this morning and came home and loaded her up ready for a big trip down south east coast from Portland ,Kingston then Rapid Bay and back. Big thank you to Arthur & Teresa and Danni for being such a delight in showing us the run down on the camper very helpful.
Special Thank you to Natalie, she has been wonderful with updating me. made the wait less stressful knowing where the camper is and rough time line so I could plan a trip.. Due to delay from this wonderful virus...
Great Service and Great Product
After 6 months of research we finally settled on a Lumberjack Johanna Ultra-Light Forward Fold. In our opinion it was a good balance between price, quality and inclusions. We paid our deposit in October 2020 and waited for delivery. As with a lot of things under Covid there was the expected delays, but Lumberjack kept us informed all the way along and mid February we picked up our camper. Handover was very good with a test set-up provided and all the key issues covered. Very professional. We have since completed our first camping trip up ...to Wagga Wagga for the long weekend and it all went very smoothly. Extremely happy with the product and because of the light weight fuel usage is not hit that hard. Many thanks to Arthur and his team. Highly recommended.
Great customer service
Had some poles bend in my cabin. The lady at lumberjack spent a bit of time helping me work out which numbers they were
Very helpful and they know their product well.
Very happy to be up and running again.
Had put glenaire for 2 years now and use it a lot.
After sales support
Had issues with rear bed closing on Glenair, was told I need new actuators which I purchased for $2000 installed and rewired to suit new type of actuator, Oh same problem after a number of calls (which went to voice mail) no response ....... after a month had a call to say it was a wiring issue no help in supoprt to identify as it was no a wire issue .... same problem no resolution in fact I am still waiting on her to call me after her meeting (5 months Now) the trailer is great after sales and support is the worst I have every had .....
- VIC, Geelong
Mt. Buffalo Compact 16ft - Perfect off roader for our family of 6!!
The team at Lumberjack Geelong have been a pleasure to deal with. Unfortunately our order of this was delayed with Covid, however the team maintained great communication throughout. Lumberjack were willing to modify the van to work for our family of 6 (took out the L Shape Lounge and put in dinette and bunk above). No other manufacturer we spoke to at the 2020 Camping Show were willing to try and modify their hybrids. The van sets up quickly and is easy to not only use, but to tow as well.
We did have a few teething issues on our maiden voy...
- VIC, Geelong
Great handover glenaire
Got delivery of our glenaire this week. Great camper. Handover with Danni was very informative and helpful. Lots of hints given to pack up.
Trailer easy to open without the winch. Really happy overall
Ordered a mount beauty in November. Was told delivery end of December start of January. When the van didn't arrive by the end of January after giving a 5 star review for there pre sale service i removed a star off there review for dangling the carrot and not telling the truth. I then received an abusive phone call from [Name Removed] (the owner) for removing a star and even though I was told delivery end of December start of January like many other customers he then denied telling me that and was very angry at me making me out to be a liar and ...told me he would have never said that date because he knew they could never had them ready by this time and would rather give my money back to me than deal with me. Terrible way to treat a customer you lied to. I am happy they have a 1 star review because the only truth I got was getting my deposit back. Wouldn't go near this company again. The next time you want to call a customer and deny what you told them and abuse them [Name Removed], just think its not good business practice and you will probably end up with a 1 star. Maybe get someone not so hot headed to deal with customer relations. Bought a second hand van and couldn't be happier. I wouldn't go near this company again. December January February March April forget it. Dangle the carrot elsewhere.
Camper trailer was perfect for our requirement, easy towing and easy to set up for two retired people.
Kitchen easy to use with gas being plumbed to rear of trailer.
- VIC, Geelong
Servicing and maintenance
Danni from the Geelong servicing team was excellent to deal with. She was able to book if in on short notice and managed the few minor issues we had. Prompt communication and friendly team. We love our Johanna camper which we have had for 4 years now.
- VIC, Geelong
We love our hybrid van
We Couldn’t be happier without a hybrid caravan from Lumberjack was a great product amazing after sales service easy to deal with team. Looking forward to making lots of happy family memories in our van
We took delivery of our Sorrento on Australia Day
Our experience with the lumberjack team from the start talking with Arthur and Teresa at the end has been great
Questions & Answers
I was wanting to know stud sizes for lumberjack campers bearing and seal sizes as well for a trip I'm doing over Easter
We use SKF branded bearings, see the codes below
LM15123/245 J2/Q - Inner bearings (Small)
25580/20J2/Q - Outer bearings (Large)
Does anyone have a Lumberjack Mt Beauty Compact Hybrid? Are you happy with it?
I am very interested in the same van. Did you purchase if so would love your feedback.
No we didn't purchase. I got no replies and did a lot of investigation and decided Lumberjack had too many bad reviews. We ended up purchasing a second hand 2009 off road Jayco expander 14ft 2 person with internal shower and toilet. Realise that Jayco's probably aren't the best for off road but it was a good buy.
Get an answer from our members and Lumberjack Camper Trailers representatives
|Category||Physical Shops and Caravan & Camper Trailer Shops||Physical Shops and Caravan & Camper Trailer Shops|
|Seller Type||Manufactures Own Products||Manufactures Own Products|
|After Sales Service||Yes||Yes|
|Manufacturer Warranty||5 year(s)||5 year(s)|
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