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Lumberjack Camper Trailers
VIC, Geelong, QLD, Coopers PlainsReviewer Photos & Videos
KevinGreater Melbourne (Inner), VIC
- 11 reviews
- 11 likes
Terrible
Ordered a mount beauty in November. Was told delivery end of December start of January. When the van didn't arrive by the end of January after giving a 5 star review for there pre sale service i removed a star off there review for dangling the carrot and not telling the truth. I then received an abusive phone call from [Name Removed] (the owner) for removing a star and even though I was told delivery end of December start of January like many other customers he then denied telling me that and was very angry at me making me out to be a liar and ...Read more
told me he would have never said that date because he knew they could never had them ready by this time and would rather give my money back to me than deal with me. Terrible way to treat a customer you lied to. I am happy they have a 1 star review because the only truth I got was getting my deposit back. Wouldn't go near this company again. The next time you want to call a customer and deny what you told them and abuse them [Name Removed], just think its not good business practice and you will probably end up with a 1 star. Maybe get someone not so hot headed to deal with customer relations. Bought a second hand van and couldn't be happier. I wouldn't go near this company again. December January February March April forget it. Dangle the carrot elsewhere.2 comments
You told me an approx delivery date. When it wasn't on time I removed 1 star giving you a 4 star review for not delivering on time. You then called me first thing next morning aggressively having a go... Read more
at me saying I'm trying to destroy your business and also stated I made the delivery date up and there is no way you would have told me that date. Well you did and I have been in contact with other customers on the lumberjack Facebook page who also ordered Same van around same time and they got told same date as me. I can post the messages from your other customer if you like. I it's not your product I'm giving a 1 star for as I never ended up getting your product it's your attitude in dealing with a problem. Rule no 1 customer is always rite.Similar opinion? Write a review on ProductReview.com.au!
AlbertGippsland, VIC
buckley campertrailer
Camper trailer was perfect for our requirement, easy towing and easy to set up for two retired people.
Kitchen easy to use with gas being plumbed to rear of trailer.
1 comment
TeresaLumberjack Camper Trailers
Hi Albert,
Thanks for your review! I am thrilled you are enjoying your Buckley so much, I'm also glad you have been able to get out and use it. Happy travels :-)
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4.3(70)AmySouthwest, VIC
- VIC, Geelong
- Verified customer
Servicing and maintenance
Danni from the Geelong servicing team was excellent to deal with. She was able to book if in on short notice and managed the few minor issues we had. Prompt communication and friendly team. We love our Johanna camper which we have had for 4 years now.
1 comment
TeresaLumberjack Camper Trailers
Hi Amy,
Yay! I am so glad you enjoy your Johanna so much, it was a pleasure working with the both of you - I know there are MANY more adventures to come for you ;-) feel free to share pics of your next holiday with us.
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Shae Northeast, VIC
- VIC, Geelong
- Verified customer
We love our hybrid van
We Couldn’t be happier without a hybrid caravan from Lumberjack was a great product amazing after sales service easy to deal with team. Looking forward to making lots of happy family memories in our van
1 comment
TeresaLumberjack Camper Trailers
Thanks Shae!
We are so pleased you have been enjoying the whole experience with Lumberjack and our products - we would love to see photos from your trips if you ever want to share them :-)
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Tony van HeerdwaardenNorthern Region, NSW
We took delivery of our Sorrento on Australia Day
Our experience with the lumberjack team from the start talking with Arthur and Teresa at the end has been great
1 comment
TeresaLumberjack Camper Trailers
Hi Tony,
you have been a pleasure to work with and we are thrilled you are enjoying your Sorrento so much.
Aussie, Aussie, Aussie,
Oi, Oi, Oi !!!
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Emily LSouthwest, VIC
- VIC, Geelong
- Verified customer
Great price great service
Visited the showroom on a whim and saw a demo Mt Beauty for reduced sale. The female salesperson allowed me to look through things without being pushy and without assuming I know nothing about vans. I appreciated her giving me space. The sales process was smooth with an extra power point added for us and a longer awning has been ordered, hopefully to arrive soon. The staff seemed to genuinely want positive interactions with customers and when we have returned with a couple of issues have been very happy to assist. We have recommended them to ou...Read more
r friends. I was in a bit of a rush with the handover which I regret as I am still learning to use things but appreciate that the staff will always assist and when we take the van for the first service I feel confident that I'll learn even more. Thanks to all the crew, you made me feel like I would want to come visit for a coffee!1 comment
TeresaLumberjack Camper Trailers
Hi Emily,
Thank you so much for taking the time to share your experience - it really is important to us that everyone is comfortable along their journey from 'homework' to holiday! We look forward to catching up with you again soon.
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Katrina C.The Mallee, VIC
Mt beauty best van
Fantastic after sales support. Took the time to review the quality before i bought. Easy set up. First trip was to swan hill. Towed well. Its comfortable with the slide out bed. The cooking outside is perfect. Would recommended.
1 comment
TeresaLumberjack Camper Trailers
Hi Katrina,
I'm so glad you're enjoying your Mt Beauty & thanks so much for taking the time to share your experience! An easy set-up was definitely important to us when designing the Mt Beauty.
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Very friendly professional service
We have been looking into the type of camping accommodation which we would like to use that is off road and came upon the Lumberjack brand. Even though we did not end up going with one of their options I would like to share the really positive professional experience which we had with them. During Covid19 we were unable to actually go to the Lumberjack showroom and therefore everything had to be done on line. To obtain a build date for one of their pods we needed to place down a deposit for which we were happy to do. Once restrictions eased...Read more
we were finally able to go to the showroom. In the end we decided that the pod option was not for us personally but can see the huge benefits of this style of camper. Arthur and his team were nothing but professional and very easy to deal with and our deposit was quickly refunded to our bank account. I would be more than happy to recommend a visit to Lumberjack Camper Trailers to see the various options they have on hand. Thank you again for the being very open, honest and easy to deal with.1 comment
TeresaLumberjack Camper Trailers
Hello folks,
Thank you so much for taking the time to write us a review - it means the world to us when we can make great people happy. All the best to you and your family - have a wonderful Christmas.
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SheaSouth East Queensland, QLD
Excellent Customer Service
I couldn’t be happier with the pre and post purchase service I received from the Lumberjack team. Due to COVID I had to buy without a handover, which made things a bit difficult, but all my questions were answered promptly and when I needed to have things replaced, nothing was too much trouble. Absolutely recommend this company.
1 comment
TeresaLumberjack Camper Trailers
Hi Shea,
You have been an absolute pleasure to work with, we are thrilled you have enjoyed the whole experience.
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Brian69AU
- 2 reviews
- 1 like
- VIC, Geelong
- Verified customer
not a good experience
We have been looking for a long time to find a hybrid caravan, and were over the moon when we found the sorento from lumberjack. During the sales cycle the company was excellent to work with, very vast responses, even during the weekend. The company claimed that parts came from china, but the construction happened in victoria, this was the first lie. we found out later, that lumberjack is just and import company who resells standard chinese products. After we placed the order, it was impossible to get the configuration confirmed on paper (after...Read more
our order, during sales all was possible) and when our personal circumstances changed, we were not impressed that when we cancelled our order even after 3 days of omitting to the sorento we didn't get our 1000 down payment back. We knew this and it was part of the t&c's but still. all communication seized. wouldn't recommend buying from this company, they definitely won't have your back in the long run.3 comments
TeresaLumberjack Camper Trailers
Hi "Brian69"
I am sorry but this is not deserved at all. We will cop it when we make mistakes but you were sold this Sorrento on the proviso that if you for any reason never liked it or it didn't sui... Read more
t we would refund you your $1000 deposit and that's what we did .Hi Teresa, not sure why product review called me brian69, my name is harold wiegers and I live in Queensland. during the purchase I was not allowed to travel to Victoria so I never visited your facili... Read more
ty. The website offered a online viewing of the facility / sorento, but this was not possible during the purchase. We have contacted you multiple times with regard to our refund and you never responded. we found it unfair you have kept our money. you have our bank details since they are visible in the bank transfer we made to you. I check my phone and would have responded if i had a chance to get my hard earned money back. We are all about giving small business a chance, but we expect people to be truthful. You could have responded to our messages that you have no intention of giving back our deposit. I am not happy with this situation as all and would like to give you the chance to have it rectified. maybe you should send that message you have claimed you have send.TeresaLumberjack Camper Trailers
Hi Brian69 aka Harold Weigers,
(Brian69 that is your name you chose to use when you registered your Google account from which you send reviews).
We are only glad that you did get in contact with us wh... Read more
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DeanSouthwest, VIC
- VIC, Geelong
- Verified customer
Aftercare Upgrade!!
Absolutely love my Eildon camper. It appears the crew have made a massive focus on after sale service. They are great to deal with and made everything seem like it was "no hassle".
Refreshing experience.
1 comment
TeresaLumberjack Camper Trailers
Hi Dean. We were happy to assist and we really appreciate your time to say these kind words. We are so glad you can see these positive changes here at Lumberjack.
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The reviewer stated that an incentive was offered for this review
happy camperSouthwest, VIC
new camper
The store was easy to move around great to view products very satisfied with items purchased would recommend to anyone very happy can't wait to go camping had a issue with a couple of items danni was very helpful happy camping
1 comment
TeresaLumberjack Camper Trailers
Hi Happy Camper, thanks so much for taking the time to reach out. We are so glad you love camping as much as us :-)
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The reviewer stated that an incentive was offered for this review
David CrossSouthwest, VIC
Great Choices
Having spent many hours reviewing and traversing the country looking for a camper/ hybrid . We were surprised to see a choice right on our Doorstep. “Lumberjack North Geelong “The many options available was amazing and there attention to detail was very good . Nothing is ever perfect but the Mt Beauty Hybrid we purchased had it all .Whilst COVID has restricted our travels We are very happy . I must say the service repair department under the Management of Danni has been excellent in solving some teething problem.
1 comment
TeresaLumberjack Camper Trailers
Hi David,
Thanks so much for your kind words, we are so glad you have enjoyed such a positive experience, especially given the year we have just had. All the very best in your future travels.
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Michelle V.South East Queensland, QLD
COVID made it tough, but we got there
We initially saw the Sheoak at a show in Brisbane. We then went away to think and research and still came back to the Sheoak. By the time we ordered, the QLD store had closed and we were dealing direct with Victoria. Given the circumstances the service was amazing and we were able to sort some small issues in reasonable time. Dani and Arthur have responded quickly and did a lot of work finding us someone locally to help with issues. Very helpful and friendly to deal with.
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NickGippsland, VIC
- VIC, Geelong
- Verified customer
Great customer service
12 mths ago we purchased a Lumberjack Sheoak pod camper trailer. It has been great. Recently it had a 12 mths service. Danni was so helpful and friendly. Highly recommended
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RodSouth East Queensland, QLD
- 2 reviews
Getting parts for our otway
Recently needed to repair and replace some lights that I damaged on my otway. Danni was amazing and helpful. So awesome that even when you need to get some parts that aren’t all that expensive you still get great service. Thanks again lumberjack.
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sheoak camper trailerNortheast, VIC
- VIC, Geelong
- Verified customer
The Sheoak camper trailer. The perfect choice.
The Sheoak camper is a perfect choice if a lightweight camper is required. It tows effortless behind my jeep wrangler. There is enough storage for your camping requirements. Stopping over for a short one night, enroute to your main destination is a breeze with no setting up required.
The Queen size bed is really comfortable which to me was a home from home. The only cons on this was that a couple of reading lamps would be good as the main L.E.D lights of the cabin which are great but a bit too bright when in bed.
The kitchen area is functional...Read more
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WildrobNortheast, VIC
- 5 reviews
- 10 likes
- VIC, Geelong
- Verified customer
Top Camper
We got the Glenaire camper it is much better than the camper we had before. We have used the camper and found somethings need to be fixed I got in contact with Lumberjack Campers and the help was great. I will be truthful I WILL not give a good commit on any items I get that are no good. LumberJack where great with there service and ( I do not work for LumberJack Campers ). The wife and I are going to travel around Australia and the out back and we are taking the camper with us and if I have any troubles with the camper I will be making videos on our trip. So far the camper has been great so I will post more about the campers as I travel
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DAVIDCentral, SA
Enjoying our camper more than ever great
After owning our currawong for 2 years we had a small problem. Live chat with Arthur resulted in our problem was solved the same day and the replacement part was sent from Geelong to Adelaide two days latter great stuff lumberjack and ta very much Arthur
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MattMurray Mallee, SA
- VIC, Geelong
- Verified customer
Fantastic product and great service!!
We were sold on the lumberjack glenaire because it offered king and queen size beds that all the other dual fold campers couldn't, and add to that the electric fold it just ticked all the boxes for us. Initially we had an issue with the actuators but this was quickly remedied by lumberjack without a hassle, and when we had an issue with the suspension the service offered by lumberjacks warranty department was outstanding, especially considering all the restrictions in Victoria with the covid pandemic. Well done lumberjack a great product that it well supported, would have no issue in recommending lumberjack to anyone in the market for a camper.
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Questions & Answers
Michelle V.asked
Any chance this store will be opening again soon?
No answers
Sarah S.asked
Does anyone have a Lumberjack Mt Beauty Compact Hybrid? Are you happy with it?
2 answers
I am very interested in the same van. Did you purchase if so would love your feedback.
No we didn't purchase. I got no replies and did a lot of investigation and decided Lumberjack had too many bad reviews. We ended up purchasing a second hand 2009 off road Jayco expander 14ft 2 person with internal shower and toilet. Realise that Jayco's probably aren't the best for off road but it was a good buy.
Dave Wasked
I have a Lumberjack Johanna and I was a member of the Lumberjack Owners site on Facebook. I would like to know why I have been deleted as a member of the site and cannot get myself back into the site?
5 answers
Because that FB page is set up by the owners of Lumberjack, who else has access to the serial number database and owners :)
Pretty obvious i thought... It is a page to keep them looking good.
So true. Just hoping for a reason from Lumberjack.
so would you recommend the trailer / company?
Details
| Category | Physical Shops and Caravan & Camper Trailer Shops | Physical Shops and Caravan & Camper Trailer Shops |
|---|---|---|
| Seller Type | Manufactures Own Products | Manufactures Own Products |
| After Sales Service | Yes | Yes |
| Manufacturer Warranty | 5 year(s) | 5 year(s) |
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TeresaLumberjack Camper Trailers
Hi Kevin.
We're glad that you found another trailer to purchase and hope that you have a great time with your family. You are most certainly entitled to your opinion and post on sites like this one, I encourage all readers to view other posts by this writer, its a shame when nothing nice can ever be said.I understand that you are disappointed, we have along the way acted ethically and honestly and have kept you up to date with the most accurate information at the time. This information was not what you wanted to hear.
... Read more