Lumera Living

Fantastic fans and service – I ordered my fans on a Monday and received them on Wednesday. I was able to get them installed straight away as the electrician was at my house servicing my air conditioner when they arrived. I expected they would take at least 4 or 5 days. I also rang before ordering and spoke to a lovely man regarding stock. He must have dispatched straight away. Thank you I will order from you again. Great service.

Deceptive web order process, terrible service – The site accepted my order for a fan and light but never said there was no stock. Needed to be ordered from their "external warehouse", i.e: from their supplier. No communication about this. Took me 3 goes to get an answer about delivery, which was put back and back. I then asked for a 10% discount, priority delivery or refund. NO response.… Read more

Reputable sellers tell buyers if there is low or no stock. How many of their orders get done like this? BEWARE.

fantastic business. highly recommend – thank you so much for my 2 black ceiling fans and going out of your way to help me get them during this tough time. delivery was super quick. staff are ever so helpful and friendly. will definitely buy again and recommend this company.

Problem Solving – Made contact via your portal, followed with a call- the lady I dealt with was extremely efficient - walked me through the process to a very satisfactory result

Excellent customer service – Purchased two celling fans and a fan extension, had concerns that the supplied extension was not the appropriate attachment . I spoke to Leah from customer service, who was very helpful and knowledgeable. Leah said she would come back to me at the end of the day. Two hours later I received an email confirming I had the right product very efficient and excellent customer service.

If I could put a 0 I would – Bad return policy. If you even open the box to look at the product you cannot exchange it regardless if it is perfect condition, unused and replaced in box as purchased.

Don't believe what you read – I purchased 3 Cinni Milarno fans in Matt Black with Teak blades. These fans were marked as in stock on Lumera's web page. After ordering these items I was told they would be 3 weeks as the Teak blades were out of stock, in the end I waited 7weeks. They turned up with some dark red stained plywood blades that looked nothing like teak. I advised… Read more

them of the problem & they don't care. They will not let me return the items they won't accept that the description is misleading. They have deemed that I am not entitled to return the items as I have changed my mind.

So beware don't buy anything off these people unless you are happy to keep whatever they send you.

Buyer beware! – When purchasing electrical goods, in my case an exhaust fan, do not trust the misleading information provided by this online shop's website. If ordering over the phone do not expect information that will help you to make an informed decision. You could be easily disappointed and chances are - as in my case - they will not let you return the… Read more

product for a refund. Even if you decide to keep the product (which I fear from the poor quality of its appearance is unsafe) they appear to accept little or no responsibility should it be faulty.

Based on the appearance of the product I purchased from this online shop, I would say that Lumera Living appears to be providing overpriced products of substandard quality and you may find it difficult to get a refund or repair

Help with 3 fans – Alice helped with an order as i needed it within a week and the fans i ordered had been superceded, she fixed everything up and was so helpful.

Amazing service!! – I called Lumera with little to no idea about the products I needed to purchase for my Reno. I spoke with Jenny who was amazing, she pointed me in the right direction and stepped me through my order so I couldn’t go wrong. Couldn’t have asked for a better experience. Thanks so much.

Awesome service – I have just ordered 8 fans for a development and I am very happy with the service and pricing. Matt helped me to find the best type of fan for our application. I am looking foward to see them installed and to turn on the switch...

Great Products and Excellent customer service! – Lumera have great products which are going to look great in my bathroom. Jenny was very helpful on product advice and customer service. I needed quick delivery and they were able to oblige. They were also competitive on pricing. All found I was very satisfied and highly recommend.

Fabulous customer service – I needed my fans in a hurry. They arrived without delay AND at a great price. There was a manufacturers fault with one of them. It was fixed without delay. Communication was efficient and warm. I recommend Lumera Living without hesitation

Great Prices, Great Service – Very happy with the prices of the fans I ordered and the customer service. Received $10 off my first order and received a price beat on my Fans. Had the option of free delivery or pick up from the warehouse which I appreciated. Recommend.

Fast service – Fast delivery of Fan, as stated when order was placed, competitive price compared to other online sites. Would happily order from them again. I live in Sydney and interstate delivery was no problem.

you keep sending me a verification email to an invalid address – you keep sending me a verification email to an invalid address you keep sending me a verification email to an invalid address you keep sending me a verification email to an invalid address

Good People to deal with, Very quick delivery – I live in Adelaide Purchased two fans from this Melbourne firm after checking what I needed and seeing what was available in Adelaide. Checked out their website then dealt with them over the phone. Very easy process where the people I spoke with had good knowledge of the product I wanted. They did it cheaper than I could do in Adelaide and offered… Read more

more. They have followed up after installation to check if I'm happy with the product and their service. Have never visited this business but they appear to be on top of their game with good customer focussed staff employed.

Hopefull when insalled they will be great – Looking forward to receiving the fans for our Church and seeing the whole congregation smile when they are turned on

Excellent service – Andrew was very polite, helpful and professional when I needed information to select best fan for my home. The website is user friendly and the ordering process was straight forward. Ordered on Wednesday afternoon and received products on Friday.

Exceptional and Professional Service – After emailing a simple request on a product I was delighted to find not only a prompt reply but my answer clearly explained. Follow-up questions were not only answered quickly and clearly but in a very courteous and professional manner. Having the information so clearly placed before me my wife and I found it an easy decision leading to the… Read more

only purchase of the product and accessories.

I found the online purchase an easy to follow and straight forward process.

Within one day of the order being placed I had my whole order delivered and in my hands.

The way the professional way the team communicated with me, the easy of ordering and the fast delivery I wish more companies carried out their business in the same manner.

Please Note that I rated Lumera Living as Excellent. I very rarely do this.

Great service – I have bought a ceiling fan fro Lumera before and so decided to use them again to purchase more. Again the service was great and the staff knowledgeable and extremely helpful Vanessa helped me narrow the choices, because there are A LOT, make an informed choice and helped me place my order. She spent the time with me that i needed to choose the… Read more

right fans.

I did check prices elsewhere and did not find the ones i chose any cheaper elsewhere.

They have kept in contact to let me know when they should arrive.

I am looking forward to being cool this summer.

Gail F.

Great service – Great service and great follow up nothing a problem great price and anything was no problem I order on a Wednesday night and it arrive on friday thats unheard of these days

Perfect fan for outdoor living – I experienced focussed personalised and highly professional interactions with Lumera Living when attempting to purchase this item. Communications were exceptional. Also the item arrived very rapidly indeed. I will certainly keep Lumera Living in my favourites page for future reference.

Fantastic! – We ordered quite a few ceiling fans from Lumera. They had the best available price as well as stock. Everything was arranged quickly online with delivery happening within a couple of days. I would highly recommend this company. Continue the great work!!!

Happy little Vegemite! – Excellent customer service & fast delivery from Lumera Living. My enquiries were dealt with in a timely manner, staff were professional & helpful all the way. I'm very happy with the fans I purchased from Lumera Living, their prices were the cheapest i could find. Products are great quality. I ordered the Irene outdoor fans & the 4 more indoor… Read more

ones, them being the Eagle & the Manly DC fans. No regrets at all. Keep up the great work Team of Lumera Living! :)

Great communication & friendly staff – The staff at Lumera were very helpful and accommodating with my order. They beat a competitors price and nothing was too much trouble. The communication was excellent and they set achievable timeframes in regards to delivery. I would highly recommend them and will buy there products again should the need arise. Thanks.

What an excellent service – Service provided by Rebecca and Leo was examplory in terms of price,help,manner as well as transportation, I received my fans from Victoria to Sydney in less than 24 hours, what more could you want Dipak desai

Great service pre AND post purchase – Was after DC fans with a light and wanted good quality but didn't want to spend too much. Lumera sales staff gave me straightforward advice and I purchased 2 x Eco Motion DC fan. Fans delivered (to Sydney) 2 days after order placed. One of the light covers arrived cracked and Lumera organised for a replacement to be sent right away. Fans installed… Read more

and just as described by staff, which was that they were good air movers, quiet on most speeds and just some whooshing noise on highest speeds. Nice change to be able to get honest advice and helpful post purchase service.

Quick delivery - fans received in 2 days!! – I got my 3 ceiling fans delivered within a couple of days, they are now installed and look great. Thanks for a speedy and hassle free experience. Two thumbs up!