Lumera Living
- ✓ Verified company
33 reviews · Statistics
Reviews
Brilliant Product and Service
Ceiling fans at the best price and great service TBH I was surprised at how excellent this company is. Highly recommend.
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Fantastic fans and service
I ordered my fans on a Monday and received them on Wednesday. I was able to get them installed straight away as the electrician was at my house servicing my air conditioner when they arrived. I expected they would take at least 4 or 5 days. I also rang before ordering and spoke to a lovely man regarding stock. He must have dispatched straight away. Thank you I will order from you again. Great service.
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Deceptive web order process, terrible service
The site accepted my order for a fan and light but never said there was no stock. Needed to be ordered from their "external warehouse", i.e: from their supplier. No communication about this. Took me 3 goes to get an answer about delivery, which was put back and back.
I then asked for a 10% discount, priority delivery or refund. NO response. Reputable sellers tell buyers if there is low or no stock.
How many of their orders get done like this? BEWARE.
I have NOT received the products. WHY would you say that? Just more deception and lack of communication. Customers just fit in around your system.
We’re so sorry. We thought you had received the products, but can see they are scheduled for dispatch today.
We will follow up with our warehouse to confirm this and email you directly. Thanks for letting us know.
Help with 3 fans
Alice helped with an order as i needed it within a week and the fans i ordered had been superceded, she fixed everything up and was so helpful.
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fantastic business. highly recommend
thank you so much for my 2 black ceiling fans and going out of your way to help me get them during this tough time. delivery was super quick. staff are ever so helpful and friendly. will definitely buy again and recommend this company.
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Excellent service
Excellent service from Tarryn , replaced a cracked fan blade asap it was very fast . It was much appreciated thank you
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Problem Solving
Made contact via your portal, followed with a call- the lady I dealt with was extremely efficient - walked me through the process to a very satisfactory result
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Excellent customer service
Purchased two celling fans and a fan extension, had concerns that the supplied extension was not the appropriate attachment . I spoke to Leah from customer service, who was very helpful and knowledgeable. Leah said she would come back to me at the end of the day. Two hours later I received an email confirming I had the right product very efficient and excellent customer service.
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Great service and response
Love getting fans off this site, so many options and generally very quick delivery. Always recommend them to my clients.
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Amazing service!!
I called Lumera with little to no idea about the products I needed to purchase for my Reno. I spoke with Jenny who was amazing, she pointed me in the right direction and stepped me through my order so I couldn’t go wrong. Couldn’t have asked for a better experience. Thanks so much.
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If I could put a 0 I would
Bad return policy. If you even open the box to look at the product you cannot exchange it regardless if it is perfect condition, unused and replaced in box as purchased.
Show detailsHi thanks for your feedback on our returns policy. We designed our policy to accommodate the mistakes we're all capable of making when we shop online. We understand how easy it is to accidentally choo
... Read morese the wrong colour or size, only to realise your mistake after dispatch. While we are happy to accept returns under these sort of circumstances, we cannot accept the return of open boxes or goods that were used or attempted for installation, as was the case with your situation unfortunately. This policy allows us to ensure the integrity of the products in our warehouse and protect future customers from receiving a used or damaged product. You can find out full returns policy on our website. https://lumera.com.au/warranties-returns-incorrect-missing-damaged-goods/. If you have any further queries, you can contact us by email at service@lumera.com.auIts an absolute joke that you think your accommodating any mistakes, no one would even realise they had made a mistake unless they opened the box to look at the product. If a product is replaced back
... Read moreinto the box as in new condition then there should be an option for exchange. The Product wasn't used, it was carefully replaced exactly as it came out of the box. It was in as new condition not one thing different other than I told you I opened the box. You wouldn't of even been able to tell it had been opened. Very poor service and policies and implore other buyers to be aware of this ridiculous policy. DO NOT bother buying from a company with a policy like this.
Awesome service
I have just ordered 8 fans for a development and I am very happy with the service and pricing. Matt helped me to find the best type of fan for our application. I am looking foward to see them installed and to turn on the switch...
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Great Products and Excellent customer service!
Lumera have great products which are going to look great in my bathroom. Jenny was very helpful on product advice and customer service. I needed quick delivery and they were able to oblige. They were also competitive on pricing. All found I was very satisfied and highly recommend.
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Fabulous customer service
I needed my fans in a hurry. They arrived without delay AND at a great price. There was a manufacturers fault with one of them. It was fixed without delay. Communication was efficient and warm. I recommend Lumera Living without hesitation
Great Prices, Great Service
Very happy with the prices of the fans I ordered and the customer service.
Received $10 off my first order and received a price beat on my Fans.
Had the option of free delivery or pick up from the warehouse which I appreciated.
Recommend.
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Details
| Category | Appliance Retailers, Online Shops and Lighting & Fan Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $250 |
Contact info for Lumera Living
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 4:30 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
- ABN: 76104243898
Extra Information
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Hi there,
Thanks for your feedback and we’re so sorry you’re unhappy. We’re normally very quick to respond and note our response to you was within 2 business days instead of the usual same-day respon
... Read morese. Regarding our products on hand, as you will have seen we range thousands of models to be able to offer our customers as many options as possible, with the vast majority of items held in our main warehouse. This enables us to dispatch 95% of our orders within a day or so. However, given we are in our busiest month of the year and with hundreds of orders going out daily, coupled with stock constantly coming in and out, there are always some orders that are unfortunately slightly delayed by a couple of days, in the case when we are awaiting replenishment.