2Lumera Living

Lumera Living

 Verified
2Lumera Living
4.4

34 reviews

PositivevsNegative
85% · 295 · 15%

Return Claim MadeYes · No
Product Quality
4.5
Shipping
5.0

Reviews

34 reviews
Tom
Tom
 

Customer Service Very Average

Trying to return or exchange anything from Lumera is a nightmare Show details
Product Quality
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Grace
Grace
 

Brilliant Product and Service

Ceiling fans at the best price and great service TBH I was surprised at how excellent this company is. Highly recommend. Show details
Kylie B
Kylie B2 posts
  Verified

Fantastic fans and service

I ordered my fans on a Monday and received them on Wednesday. I was able to get them installed straight away as the electrician was at my house servicing my air conditioner when they arrived. I expected they would take at least 4 or 5 days. I also rang before ordering and spoke to a lovely man regarding stock. He must have dispatched straight away. Thank you I will order from you again. Great service. Show details
Michael S.
Michael S.2 posts
 

Deceptive web order process, terrible service

The site accepted my order for a fan and light but never said there was no stock. Needed to be ordered from their "external warehouse", i.e: from their supplier. No communication about this. Took me 3 goes to get an answer about delivery, which was put back and back.
I then asked for a 10% discount, priority delivery or refund. NO response. Reputable sellers tell buyers if there is low or no stock.
How many of their orders get done like this? BEWARE. Show details
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Mary
MarySydney, NSW5 posts
 

Help with 3 fans

Alice helped with an order as i needed it within a week and the fans i ordered had been superceded, she fixed everything up and was so helpful. Show details
Anna martin
Anna martinMetropolitan Adelaide, SA12 posts
 

fantastic business. highly recommend

thank you so much for my 2 black ceiling fans and going out of your way to help me get them during this tough time. delivery was super quick. staff are ever so helpful and friendly. will definitely buy again and recommend this company. Show details
nadine
nadineHunter Region, NSW3 posts
 

Excellent service

Excellent service from Tarryn , replaced a cracked fan blade asap it was very fast . It was much appreciated thank you  Show details
Bob
BobSydney, NSW3 posts
 

Problem Solving

Made contact via your portal, followed with a call- the lady I dealt with was extremely efficient - walked me through the process to a very satisfactory result Show details
Tim Burton
Tim BurtonSouth East Queensland, QLD
 

Excellent customer service

Purchased two celling fans and a fan extension, had concerns that the supplied extension was not the appropriate attachment . I spoke to Leah from customer service, who was very helpful and knowledgeable. Leah said she would come back to me at the end of the day. Two hours later I received an email confirming I had the right product very efficient and excellent customer service.  Show details
Iain W.
Iain W.Southwest, VIC
 

Great service and response

Love getting fans off this site, so many options and generally very quick delivery. Always recommend them to my clients.  Show details
Sam M
Sam MSouth East Queensland, QLD3 posts
 

Amazing service!!

I called Lumera with little to no idea about the products I needed to purchase for my Reno. I spoke with Jenny who was amazing, she pointed me in the right direction and stepped me through my order so I couldn’t go wrong. Couldn’t have asked for a better experience. Thanks so much.  Show details
K Woods
K Woods2 posts
  Verified

If I could put a 0 I would

Bad return policy. If you even open the box to look at the product you cannot exchange it regardless if it is perfect condition, unused and replaced in box as purchased.  Show details
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Lars
Lars
 

Awesome service

I have just ordered 8 fans for a development and I am very happy with the service and pricing. Matt helped me to find the best type of fan for our application. I am looking foward to see them installed and to turn on the switch...
Jo S
Jo SSydney, NSW5 posts
 

Great Products and Excellent customer service!

Lumera have great products which are going to look great in my bathroom. Jenny was very helpful on product advice and customer service. I needed quick delivery and they were able to oblige. They were also competitive on pricing. All found I was very satisfied and highly recommend. Show details
TVM
TVMSydney Surrounds, NSW14 posts
 

Fabulous customer service

I needed my fans in a hurry. They arrived without delay AND at a great price. There was a manufacturers fault with one of them. It was fixed without delay. Communication was efficient and warm. I recommend Lumera Living without hesitation

Questions & Answers

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Details

CategoryAppliance Retailers, Online Shops and Lighting & Fan Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $250
Visit official website

Contact info for Lumera Living

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 4:30 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 76104243898

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