Good People to deal with, Very quick delivery
I live in Adelaide Purchased two fans from this Melbourne firm after checking what I needed and seeing what was available in Adelaide. Checked out their website then dealt with them over the phone. Very easy process where the people I spoke with had good knowledge of the product I wanted. They did it cheaper than I could do in Adelaide and offered more. They have followed up after installation to check if I'm happy with the product and their service. Have never visited this business but they appear to be on top of their game with good customer focussed staff employed.
Exceptional and Professional Service
After emailing a simple request on a product I was delighted to find not only a prompt reply but my answer clearly explained.
Follow-up questions were not only answered quickly and clearly but in a very courteous and professional manner.
Having the information so clearly placed before me my wife and I found it an easy decision leading to the only purchase of the product and accessories.
I found the online purchase an easy to follow and straight forward process.
Within one day of the order being placed I had my whole order delivered and in m...
I have bought a ceiling fan fro Lumera before and so decided to use them again to purchase more. Again the service was great and the staff knowledgeable and extremely helpful Vanessa helped me narrow the choices, because there are A LOT, make an informed choice and helped me place my order. She spent the time with me that i needed to choose the right fans.
I did check prices elsewhere and did not find the ones i chose any cheaper elsewhere.
They have kept in contact to let me know when they should arrive.
I am looking forward to being cool this summer.
Perfect fan for outdoor living
I experienced focussed personalised and highly professional interactions with Lumera Living when attempting to purchase this item. Communications were exceptional. Also the item arrived very rapidly indeed. I will certainly keep Lumera Living in my favourites page for future reference.
- Verified customer
Happy little Vegemite!
Excellent customer service & fast delivery from Lumera Living. My enquiries were dealt with in a timely manner, staff were professional & helpful all the way. I'm very happy with the fans I purchased from Lumera Living, their prices were the cheapest i could find. Products are great quality. I ordered the Irene outdoor fans & the 4 more indoor ones, them being the Eagle & the Manly DC fans. No regrets at all. Keep up the great work Team of Lumera Living! :)
- Verified customer
Great communication & friendly staff
The staff at Lumera were very helpful and accommodating with my order. They beat a competitors price and nothing was too much trouble.
The communication was excellent and they set achievable timeframes in regards to delivery.
I would highly recommend them and will buy there products again should the need arise.
- Verified customer
Great service pre AND post purchase
Was after DC fans with a light and wanted good quality but didn't want to spend too much. Lumera sales staff gave me straightforward advice and I purchased 2 x Eco Motion DC fan. Fans delivered (to Sydney) 2 days after order placed. One of the light covers arrived cracked and Lumera organised for a replacement to be sent right away. Fans installed and just as described by staff, which was that they were good air movers, quiet on most speeds and just some whooshing noise on highest speeds. Nice change to be able to get honest advice and helpful post purchase service.
Don't believe what you read.
I purchased 3 Cinni Milarno fans in Matt Black with Teak blades. These fans were marked as in stock on Lumera's web page. After ordering these items I was told they would be 3 weeks as the Teak blades were out of stock, in the end I waited 7weeks. They turned up with some dark red stained plywood blades that looked nothing like teak. I advised them of the problem & they don't care. They will not let me return the items they won't accept that the description is misleading. They have deemed that I am not entitled to return the items as I have changed my mind.
So beware don't buy anything off these people unless you are happy to keep whatever they send you.
When purchasing electrical goods, in my case an exhaust fan, do not trust the misleading information provided by this online shop's website. If ordering over the phone do not expect information that will help you to make an informed decision. You could be easily disappointed and chances are - as in my case - they will not let you return the product for a refund. Even if you decide to keep the product (which I fear from the poor quality of its appearance is unsafe) they appear to accept little or no responsibility should it be faulty.
Based on ...the appearance of the product I purchased from this online shop, I would say that Lumera Living appears to be providing overpriced products of substandard quality and you may find it difficult to get a refund or repair
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