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luvyourphone.com.au

luvyourphone.com.au

4.8 from 1,290 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.4 (138)
  • Return Claim MadeYes (15) · No (132)
  • Shipping
    4.6 (103)
  • Warranty Claim MadeYes (12) · No (133)
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Reviewer Photos & Videos

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Purchased a Samsung Ultra 21 in Great Condition

published

Upon placing the order, the phone was delivered within a few days. I was surprised when I turned on the phone and it looked brand new. Just over a month since I got the phone, and so far it's great.
It also makes me feel good knowing that I'm reducing my carbon footprint.
Thank you Luv Your Phone, I am definitely a fan of used phones now!

  • Product Quality
  • Shipping
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Johney
JohneySydney, NSW
  • Verified

Be careful with your money

published

I bought an iPad Pro 12.9" 2017 in Mar 2020 from them at $850, which they ad as ‘GOOD’ but came with a dent on back cover. It abruptly dead w/o any symptom in Apr 2022. Only 2 year life&They don’t repair. WASTED MONEY!!

  • Product Quality
  • Incentivised Review No
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Slo T.
Slo T.
  • 2 reviews
  • 1 like

Falsely advertises as brand new

published

Be careful and ensure you know what you are getting. Seller advertises phones as brand new however when you dig deeper it turns out it’s refurbished. If you want a refurbished phone then sure give them a look but if you are expecting brand new, be careful. Very dodgy practise to advertise something as brand new when it’s refurb.

  • Incentivised Review No
luvyourphone.com.au
Jay D.luvyourphone.com.auSend a private message
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Cathy
CathyNorth Queensland, QLD
  • 3 reviews

Poor customer service

published

waiting nearly two weeks for the item I needed , I searched to find why the delay , it was cancelled without reason or notice of it being such , after inquiry I was then informed they had none in stock (at the time of purchase stock was advertised )and only then was offered my refund .

  • Incentivised Review No
luvyourphone.com.au
Jay D.luvyourphone.com.auSend a private message

Hi Cathy, we are sorry you had this experience. Communication is something that we take pride in to ensure customer have a positive experience in our store.

We hope you will consider purchasing through us again.

Cathy
Cathy

If that's your idea of a resolution , I don't think so

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Eric
Eric
  • 2 reviews

Misleading information to convince customers

published

The product description was quite different from what they sent. They won’t refund immediately and will bind customers to their own refund policy.

  • Product Quality
  • Incentivised Review No
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Angela
AngelaGreater Melbourne (Outer), VIC
  • Verified

OMG Fantastic thank you so much

published
  • Product Quality
  • Shipping
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KAN.A
KAN.ASydney, NSW
  • Verified

Next Day Delivery! iPad looks Brand New!!

published

Received my Ipad a day after purchase! very happy with the excellent condition and the price. I will definitely consider buying my device through here!. Thank you.

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Chernoa
ChernoaSydney, NSW

Pristine Galaxy S8 Phone

published

I received my Galaxy S8 today, and I absolutely love it. It stated it was in Pristine Condition, Like New, and so it was. It also came with a 12 month warranty, new charger plug and cord. Thank you so much, I will definitely recommend you to others.

  • Incentivised Review No
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Renee
ReneeMurray Mallee, SA
  • 4 reviews
  • Verified

iPad mini 4

published

received iPad mini 4 said excellent condition may have signs of water and tear and some screen scratches but it is immaculate no scratches at all count be happier super fast delivery

  • Product Quality
  • Shipping
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Trusted company

published

I was so impressed with the quality of the refurbished (excellent condition)Samsung Galaxy Note 10+ 5G phones, I purchased for my wife and myself. I can not fault communications with the help line, the product or the prompt delivery service. I would definitely use and recommend this company in the future.

  • Product Quality
  • Incentivised Review No
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Dave
DavePerth, WA
  • 13 reviews
  • 11 likes
  • Verified

another good purchase from these guys.

published

replaced my old phone with 7+. no marks and works as new. very happy. cheaper than having battery and screen replaced on old one.

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Raymond
RaymondSydney, NSW
  • 3 reviews
  • 1 like
  • Verified

Great and actually came same day!

published

I purchased an S10+ in excellent condition (not a single mark I can see) and I'm more than pleased, cheap too at only $449 and $10 extra for same day delivery - didn't expect it to make it but it did and with no issues. Highly recommend!

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Very responsive! Great product!

published

I’m not one to need the latest devices so I’m very happy to get a refurbished phone with a normal 12mth warranty at a great price. I ordered an iPhone 8 but due to an error by LYF I received an iPhone Xs & was allowed to keep it. Thanks LYF! This is the second refurbished phone I have ever bought & I would never buy a brand new one again.

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  • Verified

Wouldn't recommend. They didn't send my order.

published
  • Incentivised Review No
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Love my iPhone 11

published

As a first time customer, I was very impressed with the service and the speed of the delivery I will deal with them again Thanks for such great customer service. I love the product

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Questions & Answers

gum
gumasked

why you don't mention iphone 11 on your website
is you don't have iphone 11 stock?

1 answer
Fired Up
Fired Up

I dont have one

Sajida parveen
Sajida parveenasked

Someone call me luvyourphone company and they give me a offer samsang s10 and then they send me wrong phone they asked me to send them back to my on charge and give me more discounts on phone totally fraud company and now they not pick up my phone their is 0280060641 can u inquiry please and refund my $18.35

No answers
mahpara
mahparaasked

why dont you guys picking up my phone u scamers

No answers
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