4,064 reviews
On August 8th 2017 Deluxe Products rebranded to Luxo Living.
AI reviews summary
Pros
Cons
Verdict
Customer experiences with Luxo Living are notably mixed, with a strong divide between sales support and product fulfillment. On one hand, numerous reviewers praise the responsive and dedicated customer service team for efficiently resolving delivery hiccups, missing components, and warranty claims. On the other hand, a subset of customers encounters frustrating delays, stock availability issues, and occasional quality control concerns with delivered items. Overall, while the support staff frequently salvage difficult situations, prospective buyers should prepare for potential logistics or quality hurdles.
Very disappointing customer service experience. I contacted Luxo Living while the product I was interested in was on promotion because I needed some important technical information before I could confidently place the order. Unfortunately, there was a delay on their side in obtaining that information from their merchant, and by the time they… Read more
responded, the promotion had ended.
I explained that I wasn’t asking them to honour a promotion that I had simply missed — I had been actively trying to purchase the product during the promotional period and was unable to proceed because I was waiting for information from them.
Despite this, they repeatedly referred me back to their standard terms and conditions and refused to honour the original price. I even made it clear that I was ready to place the order immediately if they honoured the price that was available when I first contacted them.
Policies are understandable, but good customer service also requires some common sense and flexibility when the customer’s inability to purchase was caused by a delay on the retailer’s side.
Unfortunately, they’ve lost a customer who was genuinely ready to buy. Very disappointing way to handle what should have been a straightforward and reasonable request.
You will not get your order at the date they promise. Order 30th of june, website says delivery is 6th of july. First delay to 30th of July, second delay to 10th of August, now being told its going to be in october.
⭐⭐⭐⭐⭐ I’m absolutely thrilled with my new dining set! The Rylee 120cm round glass dining table in black is gorgeous and looks even better in person. It was incredibly easy to assemble, with clear and straightforward instructions that made the whole process hassle-free. The Halsa Classic Velvet Dining Chairs are equally beautiful. The gorgeous… Read more · 1
velvet finish gives them a stylish, elegant look, and they are surprisingly easy to assemble as well, with clear instructions included.
The quality of both the table and chairs is fantastic, especially considering what a bargain buy they were. The whole set looks stylish, modern and far more expensive than what I paid.
I’m extremely happy with the purchase and would definitely recommend both the table and chairs! ⭐⭐⭐⭐⭐
Reviews with attachments
Looks great, Fits my needs perfectly. Arrived fast. And Amman and Ameer did an excellent job helping me get everything up stairs. Show reply
Michelle was so helpful, polite and amazing to deal with. Show reply
Jeff, went over and above in his customer service which meant he had to deal with my inefficient communication skills. Some days I took days to answer his questions which he persisted with to ensure my issues were resolved I am very grateful for the solution and service support provided, I highly recommend Luxo Living as a professional service provider and product quality Show reply
5 stars to Thomas Talag thank you for your amazing customer service my vanity mirror was damaged and I was heart broken that this had happened he provided me with a replacement straight away. I recommend Luxo Living thank you Joanne Jorgensen. Show reply
I have purchased a bunk bed with table, unfortunately when it arrived 2 parts were broken. When I contacted Luxo Living customer care, Mr Thomas helped me to sort out the problem and sent the replacement parts as quickly as possible. I have one suggestion, please provide assembly instructions as a video with clear instructions for top and bottom as well as outside and inside for parts. This will reduce assembly time significantly.
Fantastic side table (Mother of Pearl table), Received in beautiful condition and as expected per the advertised photo. Delivery was fantastic and very professional. Thank you.
- +3
Smooth transaction and the products are amazing. The quality is top note.
Good product and service by MIRAFLOR - delivered on time and quality was high.
Mira was great help with my purchase also has great customer service Show details
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Bought a Vanity Table. It was exactly as described and the quality is great! There were a couple chips on one piece and Angelica was amazing with organising a replacement piece within a week! Highly recommend
Very happy with how this bed frame came out. Assembly was fairly straight-forward. Materials look good and frame feels solid. Mira helped me out with a pdf of the assembly instructions.
Product was as pictured and excellent quality. The Draw slides on bearings are smooth. The alignment of dowels and cams were good and gaps were all perfect. Mirror damaged in transport but was resolved by Dondon who gave excellent customer service throughout the procesa.
Gil Price dropped $438 within days – no solution offered Review: I purchased an Averill 4 Seater Boucle Fabric Chaise Sofa from Luxo Living for $1,509. Within 7 days, the same product was listed for $1,259 and could be discounted to $1,070.15 with a public code. I contacted customer service requesting a price adjustment, but the request was… Read more
refused and the decision was final. I was also told that returning the sofa would require me to organise and pay for all shipping myself.
After several attempts to resolve the issue, I had to open a dispute with my bank. I hope this review helps other customers make an informed decision before purchasing.
Luxi Living were great to deal with from the moment I stepped into their showroom. They listened to what I needed and delivered a great product. I’ve had many compliments and have referred Luxi Living on to others. Thanks Show details
I have been pleased again with Luxo living and the service I received. Miraflor from customer service was very helpful with follow up calls and organising my delivery. Keep shopping at Luxo living
Latest follow-ups
Perfect for any space – I purchased the colton 2seater April this year and loved it so much I purchased another one. Easiest furniture to set up. The quality is luxurious. Not only is the website so easy to search, navigate and checkout. The delivery service is superb. So… Read more
friendly, such professional manners and smiled as they served us, the guys were totally happy to deliver the goods. I had an amazing experience. I will only.purchase from this store in the future!!
Follow-up · The delivery was as they quoted and the personnel were top star rating so friendly and professional. Assembly is as basic as it gets, my toddler helped its that easy. It feels exactly as the day I got it. I have a very large family who are all either very heavy or largely over weight, but my sofas are still bouncy, no deflation, the cushioning is… Read more
The fellow I dealt with Jorovin was more than happy to assist with my many enquiries and resolved my issues promptly , highly recommended for the initial and the follow up contacts, So impressed I am now looking to purchase a second sauna unit from this company - excellent quality and great prices , real value for a daily sauna unit user , Show details
Follow-up · I had issues with some electrical components that were faulty , this was sorted.
Great service and communication was perfect as I need to know certain things got an answer straight away. Thank you again for the excellent communication Cherish!! Everything went smoothly and loving my dining set looks amazing! Even told my sister about it and she also brought a few stuff ☺
Follow-up · It was very easy to assemble—I did it all by myself. It’s very comfortable and easy to clean with a cloth.
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Positive reviews
UPDATE! I called their number and they sent me the PDF. Uploading here too. Will move to 5 stars after I build the bed! I should have read the review. Ordered the Luxo Cornelia - Triple Bunk. Arrived with all the pieces but no instructions. Nothing online but these reviews. DO NOT BUY Show details · 1
Thomas provided excellent customer service throughout the whole process. He was professional, friendly, and kept me updated every step of the way. Even after returning from his weekend off, he responded promptly and made the replacement process quick and easy. I really appreciated his clear communication and willingness to help. Thank you, Thomas, for your outstanding assistance! Show details · 1
We’ve been purchasing products from Luxo Living for quite some time, and unfortunately, this time the couch we received had a few imperfections. However, the customer service we received made the entire experience stress free. Thomas from Luxo Living was incredibly helpful throughout the return process. He maintained excellent communication,… Read more · 1
regularly checked in to ensure we understood each step, and kept us informed about the refund process.
The pickup was arranged quickly, and the pickup team was fantastic. They patiently helped us tape up the boxes and made the whole process easy and hassle free.
While it’s disappointing when a product isn’t perfect, it’s reassuring to know that Luxo Living stands behind its products and makes returns and refunds straightforward. We love shopping with Luxo Living because their delivery is always quick, and their customer service and refund process are just as efficient.
Thank you, Thomas and the team, for your outstanding support!
Negative reviews
WARNING !!!?I spent $700 on a bed frame and $150 for them to assemble it. Thank goodness I did as it did not come with the base frame parts. It took them 1 month to return and we were sleeping on the floor for the entire month on our mattress. Then the base broke after 1 year and they wouldn’t give me a refund or fix it. Had to buy a bed from a more reputable business immediately. Now reporting them to the department if fair trading. Show details
After over a month of trying to resolve this issue I am hoping to warn others against purchasing from this company. We ordered a sauna from Luxo Living mid-April. We expected delivery on 29th April. I took the day off of work to receive the item as we have no safe spot to leave packages/items at our residence. The delivery driver arrived but his… Read more
equipment wasn't working and he was unable to unload the sauna. As I could not take further time off of work I asked how we can organise the item being delivered that day. He advised they couldn't but the only option was for us to collect the sauna from the depot. We ended up having to go and pick up the very heavy boxes and unload them ourselves after paying a hefty $445 for delivery. When Luxo Living were contacted regarding the issue, they blamed the freight company they use and advised they were not at fault so nothing could be done. We paid Luxo directly for the delivery fee and delivery was not completed. So we have ended up paying $445 for absolutely nothing. Luxo offered a $50 (and then $100) 'gesture of goodwill'. Their customer service is awful. Communication is very slow (if you even receive a response). The sauna itself is very average, looks very cheap and is poorly sealed. A lesson learned for us - we would absolutely never purchased from this company again.
Hi Lauren, Thank you for taking the time to share… Read more (+1 reply)
Was great but terrible now – Unfortunately, it was a great site for buying cheaper furniture but now is not worth the time and effort. I bought a bed with drawers and parts were missing. Two months to get the parts. The drawers don't fit properly but Luxo takes so long to reply, the warranty expired by two days! The brand new 5-year warranty mattress is not supportive at… Read more
edges of bed but after 10-12 emails and being advised there was a warranty claim, they asked me to hit the bed to make it expand! It has been 7 mths and still waiting for them to credit me. Sheets I bought on a promotion they sent 1 instead of the 2 (2nd was free), the sheets were good but the service to get them wasn't. Luxo takes a LONG TIME to resolve anything if they do at all, so I feel they try to take forever and hope the warranty will expire. NOT WORTH THE TIME AND EFFORT :-(
Recent reviews
Worste unsafe sofa ive ever bought in my life and there refund policy is terrible they dont care whats so ever ... beware shoppers no original box no return even if its faulty Show details
Carpet – Just ordered one of their new carpets(2mx3m) Quick delivery but the carpet is cheap nasty fleece/velvet fabric glued to a backing, like upholstery fabric. It's more like a blanket. False advertising as this is a FABRIC rug , not a carpet. The dogs will enjoy their new blanket. I'm still looking for a real rug!!
Hi Samantha, Thank you for taking the time to share… Read more
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