4,058 reviews
On August 8th 2017 Deluxe Products rebranded to Luxo Living.
AI reviews summary
Luxo Living experiences a polarized reception, characterized by high praise for individual customer service representatives contrasted with significant concerns regarding product durability and post-purchase logistics. While many customers report positive interactions with specific staff members who resolve issues efficiently, a segment of users highlights systemic problems with third-party deliveries and product quality control.
Pros
Cons
Verdict
Luxo Living is a viable option for budget-conscious shoppers who value attentive human customer service, provided the transaction goes smoothly. However, the high frequency of reports regarding "fit for purpose" issues and the expensive, difficult return policy suggest a significant risk for those purchasing large or outdoor items. Consumers should be prepared for potential assembly challenges and should verify warranty terms closely before committing to high-ticket purchases.
We’ve been purchasing products from Luxo Living for quite some time, and unfortunately, this time the couch we received had a few imperfections. However, the customer service we received made the entire experience stress free. Thomas from Luxo Living was incredibly helpful throughout the return process. He maintained excellent communication,… Read more · 1
regularly checked in to ensure we understood each step, and kept us informed about the refund process.
The pickup was arranged quickly, and the pickup team was fantastic. They patiently helped us tape up the boxes and made the whole process easy and hassle free.
While it’s disappointing when a product isn’t perfect, it’s reassuring to know that Luxo Living stands behind its products and makes returns and refunds straightforward. We love shopping with Luxo Living because their delivery is always quick, and their customer service and refund process are just as efficient.
Thank you, Thomas and the team, for your outstanding support!
I had a great experience with Luxo Living’s customer support team, especially Thomas Talag. After experiencing an issue with my bed frame, Thomas was professional, responsive, and genuinely helpful throughout the warranty process. He took the time to review the information I provided, kept me updated, and arranged replacement parts promptly. The… Read more · 1
process was straightforward and stress-free thanks to his assistance.
Excellent customer service can make all the difference, and Thomas went above and beyond to ensure my issue was resolved quickly. Thank you, Thomas, for your outstanding support.
Carpet – Just ordered one of their new carpets(2mx3m) Quick delivery but the carpet is cheap nasty fleece/velvet fabric glued to a backing, like upholstery fabric. It's more like a blanket. False advertising as this is a FABRIC rug , not a carpet. The dogs will enjoy their new blanket. I'm still looking for a real rug!!
Reviews with attachments
Looks great, Fits my needs perfectly. Arrived fast. And Amman and Ameer did an excellent job helping me get everything up stairs. Show reply
Michelle was so helpful, polite and amazing to deal with. Show reply
Jeff, went over and above in his customer service which meant he had to deal with my inefficient communication skills. Some days I took days to answer his questions which he persisted with to ensure my issues were resolved I am very grateful for the solution and service support provided, I highly recommend Luxo Living as a professional service provider and product quality Show reply
5 stars to Thomas Talag thank you for your amazing customer service my vanity mirror was damaged and I was heart broken that this had happened he provided me with a replacement straight away. I recommend Luxo Living thank you Joanne Jorgensen. Show reply
I have purchased a bunk bed with table, unfortunately when it arrived 2 parts were broken. When I contacted Luxo Living customer care, Mr Thomas helped me to sort out the problem and sent the replacement parts as quickly as possible. I have one suggestion, please provide assembly instructions as a video with clear instructions for top and bottom as well as outside and inside for parts. This will reduce assembly time significantly.
Fantastic side table (Mother of Pearl table), Received in beautiful condition and as expected per the advertised photo. Delivery was fantastic and very professional. Thank you.
- +3
Smooth transaction and the products are amazing. The quality is top note.
Good product and service by MIRAFLOR - delivered on time and quality was high.
Mira was great help with my purchase also has great customer service Show details
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Bought a Vanity Table. It was exactly as described and the quality is great! There were a couple chips on one piece and Angelica was amazing with organising a replacement piece within a week! Highly recommend
Very happy with how this bed frame came out. Assembly was fairly straight-forward. Materials look good and frame feels solid. Mira helped me out with a pdf of the assembly instructions.
Product was as pictured and excellent quality. The Draw slides on bearings are smooth. The alignment of dowels and cams were good and gaps were all perfect. Mirror damaged in transport but was resolved by Dondon who gave excellent customer service throughout the procesa.
Luxi Living were great to deal with from the moment I stepped into their showroom. They listened to what I needed and delivered a great product. I’ve had many compliments and have referred Luxi Living on to others. Thanks Show details
Gil Price dropped $438 within days – no solution offered Review: I purchased an Averill 4 Seater Boucle Fabric Chaise Sofa from Luxo Living for $1,509. Within 7 days, the same product was listed for $1,259 and could be discounted to $1,070.15 with a public code. I contacted customer service requesting a price adjustment, but the request was… Read more
refused and the decision was final. I was also told that returning the sofa would require me to organise and pay for all shipping myself.
After several attempts to resolve the issue, I had to open a dispute with my bank. I hope this review helps other customers make an informed decision before purchasing.
I have been pleased again with Luxo living and the service I received. Miraflor from customer service was very helpful with follow up calls and organising my delivery. Keep shopping at Luxo living
Latest follow-ups
The fellow I dealt with Jorovin was more than happy to assist with my many enquiries and resolved my issues promptly , highly recommended for the initial and the follow up contacts, So impressed I am now looking to purchase a second sauna unit from this company - excellent quality and great prices , real value for a daily sauna unit user , Show details
Follow-up · I had issues with some electrical components that were faulty , this was sorted.
Great service and communication was perfect as I need to know certain things got an answer straight away. Thank you again for the excellent communication Cherish!! Everything went smoothly and loving my dining set looks amazing! Even told my sister about it and she also brought a few stuff ☺
Follow-up · It was very easy to assemble—I did it all by myself. It’s very comfortable and easy to clean with a cloth.
I wanted to take the chance to thank Charotte who helped me when I ordered my sofa chair to a wrong address and she managed it immediately once I called the customer service and the order arrived next day to my house
Follow-up · Unfortunately i ordered the whole set for this chair since December along with another leather living room set, it was supposed to be delivered at the end of February and after I received a confirmation with the delivery 24 hours before, i was shocked that on the day of delivery they called me to say no more stock for each set , it was the worst experience ever with luxo and i was very disappointed and speechless
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Positive reviews
had an issue that needed resolving, and Thomas's assistant was absolutely amazing in helping me get it sorted. The communication was excellent throughout the entire process, with quick responses and regular updates that kept me informed every step of the way. The service was professional, efficient, and friendly, making the whole experience… Read more · 1
stress-free. I would highly recommend Thomas and his assistant to anyone looking for reliable, high-quality support. Thank you for the outstanding service Thomas!
I would like to express my sincere appreciation for Thomas and the outstanding customer service he provided. He was professional, patient, and extremely helpful in resolving the issue with my order. Thomas took the time to listen to my concerns, kept me informed throughout the process, and made sure everything was handled efficiently. His… Read more · 1
friendly attitude and dedication to helping customers made the whole experience stress-free and positive. Thanks to Thomas, my problem was resolved quickly and satisfactorily.
I highly recommend Thomas for his excellent service and commitment to customer satisfaction. Thank you again for your help!
I made an order and needed to return a couple of the items. I was in contact with Thomas Talag the entire time and he has been amazing. He made the experience very enjoyable and easy going. Very professional and very helpful, thank you again Thomas. Show details · 1
Negative reviews
WARNING !!!?I spent $700 on a bed frame and $150 for them to assemble it. Thank goodness I did as it did not come with the base frame parts. It took them 1 month to return and we were sleeping on the floor for the entire month on our mattress. Then the base broke after 1 year and they wouldn’t give me a refund or fix it. Had to buy a bed from a more reputable business immediately. Now reporting them to the department if fair trading. Show details
After over a month of trying to resolve this issue I am hoping to warn others against purchasing from this company. We ordered a sauna from Luxo Living mid-April. We expected delivery on 29th April. I took the day off of work to receive the item as we have no safe spot to leave packages/items at our residence. The delivery driver arrived but his… Read more
equipment wasn't working and he was unable to unload the sauna. As I could not take further time off of work I asked how we can organise the item being delivered that day. He advised they couldn't but the only option was for us to collect the sauna from the depot. We ended up having to go and pick up the very heavy boxes and unload them ourselves after paying a hefty $445 for delivery. When Luxo Living were contacted regarding the issue, they blamed the freight company they use and advised they were not at fault so nothing could be done. We paid Luxo directly for the delivery fee and delivery was not completed. So we have ended up paying $445 for absolutely nothing. Luxo offered a $50 (and then $100) 'gesture of goodwill'. Their customer service is awful. Communication is very slow (if you even receive a response). The sauna itself is very average, looks very cheap and is poorly sealed. A lesson learned for us - we would absolutely never purchased from this company again.
Hi Lauren, Thank you for taking the time to share… Read more (+1 reply)
Was great but terrible now – Unfortunately, it was a great site for buying cheaper furniture but now is not worth the time and effort. I bought a bed with drawers and parts were missing. Two months to get the parts. The drawers don't fit properly but Luxo takes so long to reply, the warranty expired by two days! The brand new 5-year warranty mattress is not supportive at… Read more
edges of bed but after 10-12 emails and being advised there was a warranty claim, they asked me to hit the bed to make it expand! It has been 7 mths and still waiting for them to credit me. Sheets I bought on a promotion they sent 1 instead of the 2 (2nd was free), the sheets were good but the service to get them wasn't. Luxo takes a LONG TIME to resolve anything if they do at all, so I feel they try to take forever and hope the warranty will expire. NOT WORTH THE TIME AND EFFORT :-(
Recent reviews
Unfortunately we bought a 4 person sauna had it installed and the first oven was faulty it took us 6 months to resolve they replaced it with another oven that too was faulty Everytime I had to get out an electrician at my cost the sauna became a very expensive addition. The second oven didnt work either many many emails later we demanded a… Read more
refund equavalent to buying a new sauna oven which we purchased from a reputable sauna oven supplier. It works… but the saga didnt stop there one night a month ago my husband was in sauna snd the light in the sauna the Luxo living sauna literally exploded cm’s from his head and burnt the back of the sauna. We immediately reached out to LL and again got an electrian in to assess the product is inferior and unsafe. Our whole house could have gone up in flames especially as the sauna is wood. It took LL 3 weeks to respond despite our multiple emails tried calling no answer. Finally last week we got a return email offering to replace the light….. seriously we dont want a replacement light it burnt out flames came from the light our sauna is damaged my husband had a near miss. Dont they realise how serious this is. No we dont want a replacement light LL take this matter seriously your product is unsafe
Hi Samantha, Thank you for taking the time to share… Read more
I purchased a vanity from Luxo Living and was having issues with it. After contacting the store I received an email shortly after to try and fix the issue. I was transferred to the customer support team. The person who helped me resolve the issue was Thomas Talag, he was amazing and was very quick to respond and figure out the issue and help with the warranty replacement. Show reply
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Hi Haywood, Thank you for taking the time to share… Read more