Lycamobile

I had an issue transferring my esim to my new phone and Shaik, one of the customer service officer, assisted me promptly and effectively. I really appreciate his help and I commend him for doing a great job. Show details

From Australia in Beaudesert QLD on the 17th of June 2026 after so many failed attempts in trying to covert my physical sim to eSIM. I received great support from Lyca Customer staff Kate who helped me to transfer my physical sim to eSIM on my iPhone. Kate done a fantastic job in rectifying the issue. I just cannot thank her enough. Thank you Kate!!! Show details ·  2

I bought a once off eSIM due to Internet not working. It was purchased for someone at our Airbnb. We do not want anything ongoing but they have been billing us monthly ever since. I have submitted a to be with my bank tonight. I’ve had four phone… Read more

calls to them in 12 emails and whilst I was told it would get fixed it still hasn’t. Absolutely disgusting

DANGER DANGER DANGER DANGER DANGER DANGER DANGER DANGER DANGER DANGER EVIL, DEVILS, SCAMMERS, CHEATERS, FRAUDESTERS, LIAR, SCUMBAGS. This LycaMobile lying piece of junkies lied to TIO also stating my number has been blocked. But, Network bars are… Read more

still on, still get messages, still can make calls, Account is still open. All this for a prepiad service which was used only for 28 days 2 YEARS AGO. TWO FREAKING YEARS.

Numerous calls, emails and also complaints lodged still NO ACITON TAKEN and LIE saying number is blocked.

These are not humans these are much worse than f#eces of the most disgusting po*p of animals.

Evil brainless SCAMMERS, DATABANKING everybody's personal information. LYCA MOBILE DOES NOT CLOSE ACCOUNTS AND NUMBERS THEY ARE HOARDING ON TO YOUR INFORMATION PEOPLE.

STOP USING LYCA MOBILE.

I ALSO WANT MY ACCOUNT SIM DATA DETAILS EVERYTHING DELETED.

YOU BLOODY JUNKIES. LYCAMOBILE THE WORST WORST WORST mobile company on the planet.

CLOSE THE ACCOUNT CLOSE THE ACCOUNT YOU EVIL SCUMBAGS. WHEN A CUSTOMER LODGED MULTIPLE COMPLAINTS YOU ARE SUPPOSED TO CLOSE THE ACCOUNT AND DELETE THE NUMBER AND SERVICE ESPECIALLY WHEN IT IS A PREPAID SERVICE WITH NO PAYMENTS DUE OF ANY KIND.

Bought the Lyca sim cos it was $9-au for calls,txt and 80gb for a month. Tried to register sim online, and they dont take australian acceptable forms of i.d., and someone else said wouldnt take passport. So they have no way to contact except a phone… Read more

no. which tells you to go to the internet. What a rip. Lucky i got it on amazon who refunded me. Down the track i have heard of people getting another phone no. still unlucky.

Easy to sign up and pay. Haven’t used the service or been given instructions and information about the online SIM as yet. Thought that should come before asked to complete this survey. Show details ·  1

I had a great experience with Karthik Anand from Lyca Mobile support. He was friendly, patient, and resolved my issue quickly and efficiently. Excellent customer service and professional assistance. Thank you, Karthik! Show reply

Hi There , It is my pleasure to join this very popular company to provide network and call services across the Australia. It provides it big array of mobile services and I joined as a Prepaid user . Hope it goes long relation in terms of calling and data usage. Thanks Show details ·  1

Regret ever signing up. It has been a headache from the beginning. First, there was an error going through checkout as I was trying to purchase the eSIM plan. I thought it didn’t work, and I really needed to get my phone connected that day - so I ended up purchasing a different plan with a different provider. But then the money came out from… Read more

Lyca, and when I emailed support they got back to me several days later and resent the confirmation email. So now I had a plan I no longer needed.

But I’d already paid for it. So I waited until my current plant was most expired, then activated the Lyca eSIM to switch over.

First it wouldn’t work trying to do it on my computer. But it finally did doing through the browser on my mobile.

But I wanted to port my existing number in. It said it was in progress - but two days later I still haven’t received any confirmation that my existing number is ported. Instead I’ve got a different phone number with the Lyca eSIM. I’ve got no idea if this is temporary while I wait for my number to port or if it’s not even happening?

The sim is active with the different number but the service is terrible and I can’t even use the internet with it.

And Lyca support is so hard to get hold of, they take days and days to respond to emails. So I’m stuck with my existing plan about to expire, and my phone number in limbo.

I wish I had never signed up with them. I will be porting my number out again to a different service as soon as I possibly can - if it ever comes through. It’s been so frustrating.

Edit: support finally got back to me. The number porting had failed, but I was never notified of this, only told because I followed up and asked. I ended up going with a different provider, which was quick (instant porting on sign up) and have had much better service.

★☆☆☆☆ If there were an option to give negative stars, I would. The only reason this review gets 1 star is because 0 or negative ratings are not possible. My experience with Lyca Mobile has been nothing short of frustrating. Their support team seems unable to understand customer concerns, and I have had to explain the same issue repeatedly to… Read more

multiple agents. Every interaction feels like starting from scratch, with nobody taking ownership of the problem or providing a meaningful solution.

I am still chasing a refund that Lyca Mobile claims was processed back in April. Despite providing bank statements and evidence showing a discrepancy in the amount received, I continue to receive generic responses that simply repeat that the refund was processed. The actual issue has been ignored for months.

The customer care team appears poorly trained in handling complaints and refund disputes. Instead of investigating the matter, they send scripted responses that do not address the evidence provided. As a customer, it feels like nobody is listening.

The network experience has also been disappointing. There have been multiple occasions where mobile data becomes unusable while on a phone call, which is unacceptable for a telecommunications provider.

After months of wasted time, numerous emails, repeated explanations, and no proper resolution, I am now escalating this matter to the Telecommunications Industry Ombudsman (TIO).

I rarely leave negative reviews, but after this experience I feel obligated to warn others. If you are considering Lyca Mobile, think carefully before signing up. Based on my experience, poor customer service, poor complaint handling, unresolved refund issues, and unreliable service have made this one of the worst telecommunications experiences I have had.

If i could give 0 stars i would stay away from these guys such a scam company bought a sim card that I cant activate tried to call and they will only deal with me if im an existing customer absolute waste of tune and money Show details

This is the worst mobile provider I've ever experienced. Don't USE THEM Firstly it took 3 days to port my number from Kogan but they disconnected Kogan day 1. So I was 3 days with no phone Secondly their service does not include MMS unless you pay an extra 62 cents for each and every photo or video you want to send someone I talked to them… Read more

and honestly they couldn't care less. So I asked if I cancel can I get a refund. They said yes. So today I cancel and then they tell me that no refunds are possible

So the worst service and they stole me $199 in full

You have been warned.

Terrible customer care support. I purchased sim and wanted to keep my old number. They changed that to a wrong number and I lost my original number. I lost lot of contacts and people could not reach me for important things like banking etc. I waisted hours to contact them frustrated with false information. I contacted their customer compliant… Read more

manager and still had same experience. I waited for almost 8 months!!!!!and finally got my old number back through ombudsman intervention. Don't join them unless you have lots of time and money to waste. One of the worst mobile providers I ever had. No coverage even in city areas!!!!!

Very disappointing experience with Lyca Mobile. Customer support is practically non-existent — I waited for hours just to get a response, only to receive a useless and unhelpful reply that did not resolve the issue at all. There is no respect for customers’ time, and the lack of proper assistance makes even simple issues unnecessarily frustrating.… Read more

If you value reliable support and timely responses, I would strongly recommend looking elsewhere. They even took $6 from account and have no idea how to respond on it.

Purchased the 20gb $6 plan which was supposed to be for THREE recharges, only to find that after the first recharge, they slugged me $20. I had the person's name that I spoke to, and rang them 3 times in regards to this. They kept talking over the top of me, failed to understand, kept saying that after 3 recharges it reverts to $20. Even though I… Read more

told them several times, I have only had one recharge!!! The next time I rang, I spoke to someone else who had a completely different story, that person said that the $6 recharge promo had ended. Yet I purchased it before it ended and was advised that I still had 2 more recharges left at $6. Then the last person I rang had another story!!! Stay away from them. Outbound call centre that won't help at all!!!!!

While purchasing the esim , it forcing me to write a review, come on i haven't even installed the sim yet . I want not even proceed to register the esim before completing the review

It's a shame I can't give 1 star, have tried numerous times to contact, but to no avail, the sad part is the system works, at the end of the day , request money returned not a hope, I won't come down to thier level of don't care, but it's allways the same reply, they don't want upset customers, what a joke. Show details

This has been the worst experience of my life. Nothing is working no matter what I do. Even buying a brand-new phone did not solve the problem. I have lost so much time, effort, money, and my normal daily life because of this. Customer service has not been able to help at all. Every single person gives different information, which only makes everything worse. I honestly wonder if this company even truly exists. Show details

Very disappointing experience with Lyca Mobile. This is one of the worst networks I have used in Australia. The signal drops constantly, and inside the house there is almost no network coverage at all. Even simple activities like sending an SMS can cause the network to go down temporarily. In Brisbane city as well, you still do not get full… Read more

network coverage. Calls fail often, internet is unstable, and the overall customer experience is very poor. Using this network feels like putting money into the toilet and flushing it away. I would not recommend this network to anyone looking for reliable service.

Prepaid customers should be extremely careful. If you stop using the service earlier than expected, the company may come up with strange excuses to avoid taking responsibility and refuse to refund — even if you’ve used the service for less than three months.

Worst company I have ever dealt with. I purchased a one-year plan, but from day one I have been unable to make calls, send messages, or use mobile internet. It has now been five days and the issue is still not resolved. Every time I contact customer support, they provide a new reference number and ask me to wait another 24–48 hours, but there has… Read more

been no actual solution.

I made the mistake of choosing this service, so I would strongly recommend others spend their money elsewhere.

​"Huge thanks to Karthik Anand for helping me with my number port-in! I was worried about the process, but he guided me through it step-by-step and made sure everything was sorted out perfectly. Excellent support!" Show reply

Good Value... Until You Actually Use It ‍‍ I'd genuinely feel bad for anyone hopping onto LycaMobile without knowing what they're getting into. I'll make this quick... As a user based in Canberra, the network coverage is poor - calls drop constantly, and data access is unreliable in areas that actually make it a real inconvenience. After… Read more

briefly going back and forth with their support team to troubleshoot and getting nowhere, I decided it wasn't worth it and simply requested a refund...

What followed was a series of slow, drawn-out emails with a mandatory 5–7 day response time on their end?! — even if I replied back within 10 MINUTES of receiving their email!!

The icing on top? The refund I received was LESS than what I was entitled to due to THEIR OWN delays emailing me back to confirm this refund...

But at least they make up for it by profusely apologising for the "inconvenience caused"... No joke, the 5th time they said this, I REALLY started believing they were sorry! Absolutely bonkers.

I would've called them, probably would've made this refund quicker. But getting through on the phone means sitting on hold for over an hour before you get to speak to someone...

MATE, personally I've got better things to do than sit there praying someone out of Aussie even picks up the phone.

I'd actually give them 2 stars, because their plans are genuinely competitive on paper and the service does occasionally work...

BUT your experience will be severely compromised by poor network coverage and even worse customer support.

Besides, who reads 2-star reviews anyway?

Hope my tale saves someone the headache of signing up with LycaMobile. Ta.‍♂️

Lycamobile, 12-month long expiry plan was very cheap but unknown to us the fine print said you cannot send MMS. This was confirmed with Lyca mobile. Not happy at all :-( Grrrrrr

I have a TIO complaint because they want to charge me for attaching images to sms. No one else in Australia does it! The service is below standards. No responding to emails, I only got my money back when I threatened them with legal proceedings. Next step is to lodge and ACCC complaint. Show details