Lycamobile

Do Not join this nightmare, be warned! I was trapped since August, contacted customer service by emails and phone calls for two weeks without service, still waiting for my refund of $150, customer service was shocking, can't tell you anything, won't process your refund,got TIO to look into this matter now after 2 months without any results. Do… Read more

not waste your time and money in this company, believe the real and factual view people left here... I won't give a star for this company.

I transfer my provider to lycamobile, I tried many times throughout 3 months, and wasn't successfully done. Karthik from messenger support me to transfer my number porting on my behalf. And finally got it done. Pretty much appreciated Show reply

Very cool snd easy to use site it offers great service and affordable prices Show details ·  1

After never ending negotiation, with the help of Sailendran Balasubramanian, the matter is resolved. But still not worth fighting and wasting time with this service. Show details ·  1

Utterly ridiculous customer support. I have been waiting over a week for someone to reply to my emails as I haven’t been able to validate. I’ve spoken to 2 different people over the phone and they have both been useless too. I want a full refund as this unacceptable.

Where did one begin?! Lyca has made the impossible worse than you can imagine. I thought I’d go for their 12 month plan being that price of things these days being crazy, this would be a way to save some money. So far I’ve spent 4 hours today on this alone, plus about another 5 hours over the last 10 days, and it’s still not resolved. The… Read more

savings are becoming negligible.

1. I’ve requested an esim transfer 3x via the website, no updates. Had to call them and go through all of the same details all over again. 2. During the call without everything being answered, the call dropped, no one from Lyca calls back or even sends an email to follow up. 3. I’ve had 10+ esim swap emails to be processed and nothing happens. It fails every time. Even on the phone call was told to just scan the previous QR code which is inactive once you scan it. I’d requested multiple new ones with no luck.

I’m at the point of frustration that I’ll keep this as a secondary number and get another plan from another provider. I thought I’d get them instead of Vodafone, due to the issues there and thinking it couldn’t get worse, but that was a huge underestimation.

If you’re planning to go with Lyca, then consider it. It’s not worth the stress.

Ordered a yearly eSIM plan twice, and both times the order confirmation email showed a physical SIM instead — even with screenshots as proof the second time. Had to cancel and call customer care twice, with no clear explanation for the repeated error. Now waiting on a $300 refund.. Poor order processing and unhelpful support. Would not recommend if you specifically need an eSIM.

The worst eSim experience. Customer service is quite hopeless. I'm sorry that English might be your 3rd language, but you are serving English speaking customers, it shouldn't take me almost 10 minutes to explain my first name and my email address.. for you to still get it wrong.. There is just so much to complain about but I'm tired from dealing… Read more

with multiple agents and their chatbot- if anyone wants to know what Lyca is like.. go talk to that thing. I'm abandoning my plan and it still has 10 months left to go.

Had a month prepaid ,with Lycramobile and was charge auto pay even when i turned off auto pay, after do.\nIng some research , I found that it is a common practise with this company , and they have been fined multiple times from accc, other foreign government agencies. With the files have attached, here is a guideline on how to proceed in getting your money back. They go by people who don't make complaints. Their money stays in their pocket.

WORST TELCO COMPANY!!! Do not waste your money. I have emailed their customer service several times and I’ve had terrible responses so unhelpful, feels like I’m chatting to an AI robot. Trust me when I say you’re way better or spending a little bit more money to go somewhere with the actual service.

Even one star is too much for this seriously its the most difficult sim to activate whatever it says i follow and still it says try again. This is ridiculous i just bought a sim and wanted to activate it and i tried more than 10 times now still same thing. I tried with different IDs but still same thing. Do not buy it please i regret Show details

Why is it so difficult to port in a number? I got a 12 months pre-paid Lycamobile sim and decided to port in my number from optus. I received a sms from Lycamobile at 4:40pm 27/01 that my number has been successfully ported in. No, that's not my number. Rather, it's a strange number 61000000000. I don't know what that number is. I tried to call… Read more

Lycamobile 3 times and was put on hold for half an hour each time. No one picked up the phone. Pathetic customer service

I got this SIM+plan for 110$ and wanted to port to my existing number, their systems do not work, their ap doesn't work, nobody picks up the call, nobody responds on the chat. It's been a week, my number is still not ported and my existing services are getting suspended in 2 days. I waited for 1 hr on their chat for an agent to join and they… Read more

ended the chat that I am not responding???? They freaking didn't even come on chat. Stuck with this pathetic company. Who gave them awards? They should get an award for the most nastiest services. ALl I want is now refund of $110 which i paid to this useless company without reading reviews. Order No. MFST0000295652

If I could give no stars I would. Spent all day trying to call the customer service, spending over an hour and half on the phone. The two times I got through to an agent, I could not hear the agent, as it was cutting out. After telling them I could not hear them to call me back on a better line. They hung up on me with no return phone call.… Read more

While also doing their online chat, I would get an agent, then get reverted back to the automated AI Bot. Took 4 times to finally get a proper conversation with the agent. Spending an hour on chat for them to tell me nothing can be done, after stating I will resume with my fair trading dispute unless they give us a refund, they then agreed to give us a refund. But only to tell us this would take 5-7 days (the refund time was not the issue we had, as that is normal time frame) and that we can not use the service (which was fine), nor could we revert back to our old provider in this time, nor could we change to a new provider. If we did we would lose full refund. So we were left having to stay with them, until a plan expires in a years time. As we needed to keep our numbers active for clients as they were linked to my husbands business, and needed to have the same numbers which we have had for over 20 years. We will never got back to them, we unfortnately change our sons over as well. We were Kogan mobile, and catch mobile (which turned into one pass mobile) and never had issues with either of the companies, and their customer services were great in assisting us. We were just looking at alternative companies with a better data plan option than what we were paying with our current providers. Lesson learned stick to what you are use to. END STORY DO NOT SWITCH TO LYCA, you will be much better off.

BE AWARE MMS is not included in their Pre paid plans. When i finally managed to activate ther sim card i quickly found out that MMS is NOT included. How on earth can that be? $$$$ gouge You have to buy additional credit just for Mms which are charged at 62c per 2MB(that is not a mistype either) ACTION TAKEN 18 Nov 25 I immediately called the… Read more

company and was told to check my contract critical information summary. I then emailed the company appealling for an exit to my plan and recieved no reply at all. 3 Dec 25 I purchased a new plan from another carrier, ported out of Lyca and contacted the Telecommunications ombudsman and presented my case, stating the plan was not fit for my use. https://www.tio.com.au/

Lyca responded at the last moment required by TIO, still without a resolution but simply restated i should buy credit to use MMS. Lyca eventually offered a 11month partial refund which i accepted but then stopped communication again.

23 Dec 25 I updated TIO of my progress but had not recieved the refund, TIO upgraded my case to "resolution area" and within 24hours heard back from Lyca confirming the refund had been initiated.

TIO were great

ULTIMATELY I knew LYCA would be forced to refund the remaining plan, but they certainly wasted a lot of our time. Hopefully they have incurred some TIO costs for their apalling behaviour.

worst verification system, as a new user i got a prepaid full year sim card, but try to verify with Australian passport with exact detail , but unable to verify. what now? i wasted hundred of dollars?