Macquarie Bank

Offering highly competitive products and best interest rates on the market is one thing. Extending an unparalleled, extraordinary customer care and support showing humanity - is a whole new level of banking; the next level of business delivery every financial institution (and any other organisation, for that matter) should model and aspire to. … Read more

The Macquarie Bank have discovered the biggest secret of business success - "The bottom line" is not the money you receive but the person who gives it to you, whether for safekeeping or as a payment.

1 star for hiding the credit card prerequisites until you've wasted 2 hours researching their credit cards and created a transaction account only to find out you never qualified for a card anyway when you apply. The problem: 1. You can't have an additional credit card unless that cardholder already has a Macquarie account 2. So we create a joint… Read more

transaction account that we didn't want or need. 3. When applying for a credit card - only then do we get told we have to have a Macquarie home loan to apply. 4. So we close our transaction account and post a negative review

Classic Bank product management - you can't have fries, we only sell meal deals. That customer experience belongs in the 80's.

1 extra star for an efficient onboarding process and account cancellation.

SOOO MANY BAD REVIEWS ….. AND THEY STILL DON’T GET ‘IT’ – I can’t believe they actually have a policy that requires you to close your term deposit account at maturity, then open a new one if you want to add additional funds. What’s worse when you need to reopen the account or simply want to add a new… Read more

account you have to provide them with all the same identifying docs that you’ve already provided them with when you first opened the account. EXTREMELY FRUSTRATING doing business with Mac Bank. Customer unfriendly, bureaucratic, complex …. I’d rate them as a 2/10 bank for process.

Can't fault Macquarie – I have a number of accounts with different banks and I cannot fault Macquarie. Great interest rate on savings and they check any transactions that may be fraudulent (which one of my other banks failed to do). Yes, I've read the other reviews but on my experience, I would recommend Macquarie. Show details

I opened a savings account online and I received my card today and expecting payment to come through this account in couple of days so I tried to log into my account and it says Mac quarries ID is locked so I called the helpline and they told me… Read more

that my account has been canceled and he didn’t know why And for the money in my account I have to ask the person who transferred money in my account to do a dispute. all I can say stay away from this rubbish if you don’t want headache 0 out of 5 if there was 0

I really like the no fees, no conditions interest on savings accounts, easy to use app, and the ability to 'share' proof of payment to others with a legitimate looking receipt, rather than an unformatted SMS. Show details

I had been going through a really hard time in my life, no money due to it being stolen online, my wife left me and I am not working due to my age. I had nothing left to buy food or petrol so I was stuck. I wrote to McQuarrie Card Services and told them sorry but they may have to wait until I pay them on the 23rd when my pension arrives. Not only… Read more

did they accept that they sent me a $400 card for food and also put a payment hold on my card for 2 months.

I have to say when everyone else was pestering me for payment, McQuarrie send me relief and were the only company to do this. No one else gave a hoot so I now have a McQuarrie Bank account and I write this as a thank you to the only people who care about me.

Thank you McQuarrie it was a life saver

I previously left a negative review about my experience with Macquarie Bank after having issues with a newly opened account. At the time, the situation caused me a lot of stress and frustration, and I felt the matter had not been handled properly. Since then, I want to be fair and update my review. After the matter was escalated, Macquarie… Read more

reviewed my concerns and worked with me to resolve the issue. The communication and support I received afterwards was much better than my initial experience.

I especially want to acknowledge Vanja, who handled the matter professionally and respectfully. She listened to my concerns, followed up with the relevant teams, arranged the necessary checks, and continued assisting until the issue was properly reviewed and resolved.

Although my initial experience was difficult, I appreciate the way the matter was ultimately handled. Based on the support I received afterwards, my view of Macquarie has changed for the better.

Thank you to Vanja! for her patience, understanding and assistance.

Saving in cash with Macquarie WAS all so simple. No strings. And then came bands for interest. Macquarie is not passing on today's rate rises to the higher bands, so if you have a good balance it looks like you'll need to find a new home for the excess over the first band. Didn't tell us - just hoped we wouldn't notice. So they are pocketing… Read more

a chunk of the RBA rise this time by using the sneaky bands. I'm really disappointed as they were really fair and simple before. Macquarie you will damage your brand with this sneaky crap.

This bank was great until they got rid of all their phone support. All communications must now be done through online chat. This becomes frustrating when you have issues with transactions declining for no reason and have to wait in front of a screen for up to 50 mins to begin a chat. Worst thing is if you need to contact after hours with card… Read more

issues, they do not have a 24hr support line like most banks. This leaves you stuck with no access to funds until you can chat with someone the next day. There are plenty of other banks out there to choose from, don't choose this one.

issue with app login after changing handset, called and waited longtime, then I still have been asked to send ID again even verified text code, too much headache and customer service staff didn't care but just ask...'do you want to do or not..?' very unfriendly...very upset...

Absolutely the worst customer service put of any bank (bar stgeqorge). It's likely talking to 5 year olds with repeated questions and consistent useless talking that has nothing to do with the enquiry. I get the feeling these new staff, as maquarie used to be good, are trained this way just to make you feel seperate from them. Not a mature bone… Read more

in any of the custom service team. I withdrew 2k to my other bank and was blocked from my bank. So I rang them and they asked what the 2 g was for. I told them I was transferring money to another bank account IN MY NAME. But she kept asking what it was for and a bun h of other question which were all answered. I eventually had to make a story that I'm buying toilet paper, just to prove a point. Three hours later a 3 phone calls and no information at all. Just immature staff bantering about anything that doesn't make sense. Just banter.

Try to open a new personal transaction account, it cannot verify my driving license detail twice, likely middle name issue that NSW driving license doesn't support middle name, but it moved on to enter TFN, no way to try another document. After entered rest of detail then ended with request to send "Certified copy" of document to continue for that… Read more

application. Chat option for support only available when you can log on. If log on then have application pending, means no way to ask for support to delete or update this application. I don't want to bother to spend time to prepare "Certified" copy, or wait for 1 month, but move on to another bank instead. Lost confident of it.

There is no option to select "savings" on the debt card, so you cannot get cash out from the supermarket eg, or get Medicare rebates directly back onto your card. The only way to access cash is via atm (if you can find one)

Terrible experience trying to open a bank account for my new company. Have had back and forth emails uploading the same documents repeatedly with their verification system which is obviously an inadequate AI despite them trying to imply that it's human. Eventually got an email telling me to call the help line and then ended up a circular… Read more

conversation with an outsourced worker who took nearly ten minutes to tell me in the most roundabout and condescending way possible that the issue was that the JP who certified my business partner's documents had forgotten to cross out "copy/download" in the JP stamp wording. Looking back on it I'm wondering if the guy I spoke to was just highly autistic, or possibly even an AI himself. It's been a week, no bank account yet, losing clients and money left right and center. Just go into one of the big banks, save yourself.

If there’s a product that shouldn’t be using AI, it’s definitely the business in charge of making sure my money is safe. Moved all my funds recently after seeing they’ve moved their customer service to an AI chat bot, and can’t even afford to pay human advertisers to create an ad for them.

Recently opened a savings account with Macquarie so easy to do and great App. After this everything became mission impossible. Macquarie refuses to allow Third party access unlike other banks your partner can only get access via a power of attorney. To do this the bank will insist you complete numerous forms and provide a multitude of ID. It will… Read more

then reject your submission with all sorts of excuses. I see what is happening is it blocks anyone but yourself access to your account in the event of death. Please to the reader there is reason why this bank is not one of the big 4 or 5 don’t be fooled I have lodged a complaint with AFCA for its sharp practices.

I opened an account in readiness for an inheritance payment. When probate finally wrapped up 4 months later, I discovered that the account (which I'd given lawyer to deposit the funds into) had been closed at some unknown date, with zero notification. Very anxious and confused, I phoned their customer support (haha) and was told that yes the… Read more

account had been closed, but could be given no explanation as to reason for this. I was told the funds would "most likely" bounce back to lawyer's Trust Account and that I could lodge a complaint if I wanted to. (!!!?) The funds were missing for 5 days causing me a huge amount of anxiety. Really shocking customer service!!! I have put this money elsewhere of course, and will make sure I discourage everyone I know from ever dealing with them.

IMPOSSIBLE TO SO BUSINESS. Just wasted an hour trying to deposit cash for services. Went to use my Macquarie card, and they are full cashless. Going to switch banks, this is nonsense.

In December 2025 they closed accounts and they told me I couldn't have any more accounts with this bank without warning and they falsely accused me of doing something wrong when I never did also when I phoned them to ask them about it they were extremely rude and abusive to me so I would recommend staying away from this bank. Show details

Absolutely disgusting "service" from this bank. I successfully transferred a large amount of funds from my macquarie bank CMA into my external trading account. The next day I tried to transfer less than 10% of this amount using their digital transfer system. For some reason I was denied and then when I questioned the decision, I was "grilled" for… Read more

over an hour! I've complained to AFCA and that is still ongoing. Originally the ban was for three days - it's now been a month since I've been able to access my SMSF. I am a pensioner and want to access my own MONEY. The bank sent me a $250 woolies card because they "care"!. I even cancelled the transfer in question but nope, not good enough. If you want to fell what its like to live under NAZI rule, then bank with Macquarie.

A Macquarie agent blocked my account without giving me a reason why. I am still waiting to be able to access my account. This banks personnel lack the skills in customer relations. I have dealt with their customer relations before and they don't see you as their customer, they wield their power over you. So don't get involved with them. There… Read more

are much better banks out there with better customer service, agents who don't make assumptions. Do your research. Unfortunately, our system relies on banks, where, in short, it's about their profits. Not us!