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Avoid Like The Plague
I have built 3 houses previously and had mortgages with 4 other banks over the years. Macquarie are by far the worst bank I have ever dealt with. Throughout the construction process they have far more stressful to deal with than the actual build itself. You give them docs they request then a week later another we po argument at Macquarie requests the same docs. They say everything is fine then they ask for m more docs. Can't wait for the build to be finished s oo I can refinance with someone else.
Long wait for transfer from another bank & bpay payments
1. When funds transferred from another financial institution to Macquarie bank, it takes much longer than other banks to receive. I bank with 3 other different banks (CBA, NAB & Westpac) where the transferred funds from another financial institution i receive much faster than (at least a day) than Macquarie bank.
2. Also when funds transferred to other financial institution or Bpay payments made through Macquarie, takes much longer to receive by the other party. BEWARE: don't use Macquarie bank bpay if you have a cut off time for your bills (i.e. credit card bill- where you'll have negative rating on you credit history if you make late payment). Silly Macquarie bank, NO GOOD NO GOOD.
Macquarie Bank and suicide! as seen on google and YouTube
Disagree with Macquarie Bank's behaver you could well find yourself silenced!
I asked why are you throwing mental health help contact numbers at me now when the subject of my welfare came up recently you offered to help then you cut off communication with me? Just leaving me stunned.
How about when we discussed me killing myself as an option of freeing my family from foreclosure, OK good of you to let me know that it would work but!
Well after another encounter with these lovely people I thought I should take them up on their offer and call the number they sent me for CaiRing which was wrong by the way and when I did get through it took over a day for a callback. I should have known better to trust Macquarie Bank,
Poor Poor Service!
The problem with this bank is their customer service is really bad! They closed an account I opened with them a very long time ago and forgot to use it often. It's fair to say that I wasn't too much of a profitable client for them, but they didn't have any condition where I had to deposit a certain amount each month. Now, when I really wanted to use the account, they closed it without letting me know, sent no email and on the call they don't want to disclose the reason because of the fact that they have a clause 16.3 where they can close your a...ccount without giving out a reason. So, now as a customer, I am really confused to what really happened there! I think, we as a customer, should be given the reason and given some closure to what happened. I have read reviews of others also saying the same thing that they have been blocked multiple times. Probably it's their habit of doing so. My suggestion is stay away from them. There are better banks to open your account with.
Will never ever use Macquarie car loan.
They just ripped off. Going to lodge a complaint to AFCA.I will never recommend to my family or my friends.
Paid loan in 3 years. They charged to total period interest 7 years with early termination fees. stay away from macquarie..
Don't follow their website processing times
According to their website https://help.macquarie.com.au/s/article/What-are-my-payment-cut-off-times-and-when-will-my-payments-be-processed
Internal Transfers made via Electronic Banking between your Macquarie accounts that have a BSB starting with 182 are processed immediately but they don't follow that even for transfer to internal linked accounts with BSB starting with 182, they take more than 1 business day. Worst example for a bank.
Customer service doesn't exist.
Can you complain about the complaints department?!
New customers. Recently obtained a home loan with Macquarie (went through a broker), which was a seamless, straightforward experience - approved and done in just over a week!
However, have now gone to set up additional joint bank accounts - just basic, no frills transaction accounts - and have never experienced such unprofessionalism from a bank. OVER 2 weeks to set up a basic transaction account. ALMOST 2 weeks to set up a credit card.
Have had to continually prod for a response and and remind them to follow up. Inordinate waiting times on...the phone, was given the complaints email to go through but it takes days to receive a response, if you are lucky. Incredibly underwhelmed and dissatisfied with our banking experience so far. Do not recommend.
Worse Customer service and resolve team
Been with this bank for 4 years now. My account has been blocked 3 times (made inactive to transfer ) for absolutely no reason or bizarre reason saying need to update the details. Once it was updated then they blocked again and then cited technical resolving issue and said sorry. After 3 months blocked again. This is just pathetic and frustrating when they hold you for hours and then either they disconnect or say they will call back as the team isn't there to speak or is taking time making unnecessary excuses.
Wouldn't recommend to have a Cash management account there. Worse I ahve seen. You can't really access your account. I would have rated 0 or below 0 if that was possible.
ATM fees - pathetic
I withdrew $20 from Macquarie ATM. Was charged $4 for the transaction, & a further $3.75 for the receipt. At no stage was this information conveyed when making the transaction. Disgusted!
started off bad but resolved now
Just started with them. Started off with a bad experience but the complaints department was communicative and fixed the issue . I'm glad they took it seriously and worked to resolve the problems.
The most greedy pack of clowns in existence. They own our airport and charge the earth to use the stations there. Macquarie Bank own all those revenue raising mobile speed cameras that ping people for doing a few km/h over in NSW. So greedy they'd take a 3 dollar ice cream off a child if they thought they could get ten bucks for it. Bank with commonwealth or a credit union, don't go near these DH's
Even internal transfers of $ take forever
2 months with the bank
have two accounts with them
Transferring money internally between those two accounts can take up to a day
I can send money from my other bank internally within seconds... externally takes minutes.
The money leaves your account... vanishes for a while with not even so much as a "Transaction pending" or anything to let you know at least SOMETHING is happening, then you ring the help desk for a few hours only to be told to just wait for a day or so, and maybe it will sort it self out.
How long will it take? "I cant say"....Can you do anything to speed it up? "I dont really know. I've had a lot of these complaints". In the past, a cheque would sit in your bank's account for a week so they could add it to the revenue stream, and make some money on it. Now they only use your money for a day.
Shocking Customer Service! Extraordinary wait times!
After waiting on hold for nearly ONE HOUR, the call was answered by a very rude woman who wanted to transfer me immediately without even listening to my query. When I asked her not to palm me off she hung up on me! Absolutely disgraceful.
This is not the first time Ive attempted to call Macquarie and had to wait this long only to be greeted with rude and unwelcoming staff.
Macquarie, perhaps it is time to retrain your staff on good customer service and employ more people to reduce your wait times?? Look at your reviews theyre all shocking.
this is a joke waiting for customer service representative for 1 and half hr and still no body turn up
on dated 11/2/2021 i made a call to macquaire bank to just know something about my transactions. I am waiting more than one and half hr I am still waiting someone for help. Phone is in auto mode answering mode.
Not the bank you want to go for customer service
My home loan broker found a deal with macquarie bank to give me the best rates available. On the process of applying for the refinance, they made a mistake on my credit report and kept telling me to cancel my credit cards, which I didn't have. This ended up in me taking a long and arduous process(6 months!) of having to cancel ALL my credit cards, having a fight with my credit card provider and then realised only later that it was macquarie's mistake not mine or the credit card providers. And did they ever provide an apology? No. I only found o...ut through my broker who went and did another credit report to prove to macquarie they had made a mistake. Finally the loan is settled, and their communication is non-existent. I wanted to change something on my loan, trying to get a hold of anyone to talk to is a minimum 1 hour wait on the phone. I ask for a call back online, never get one. I finally talk to a person, who diverts me to another person, who diverts me to another person and tells me to go back to my broker. I finally talk to my broker who gives me a direct number to call at macquarie and the first attempt, technical difficulty and they hang up. I'm seriously wondering how a bank like this even survives and promotes themselves as the lender of choice for the 'good borrowers'?
On hold for 2 and a half hours
I called Macquarie bank 2 weeks ago and I was on hold for 58 mins. Today I have been on hold for 2 and a half hours and still waiting.
wait for hours to get home loan support
patethic homeloan support service, have been waiting for hours to convert the current home loan to fixed rate loan. nobody picks up the call for hours does not call back, call ends by it self when we wait on call for more that 35-40 mins. i have done this numerous occasion for last 3 weeks not feed back.
Unprofessional, incompetent, shonky.
Firstly the application process was arduous and due to their mistakes had to be done numerous times.
Secondly, “variable” does not mean they drop their interest rate even though what I’m paying is way over industry average. They literally DO NOT automatically drop the rate.
Thirdly communication is non-existent for existing customers. They only contact new customers. I have emailed and called numerous times trying to speak with someone. When they finally contact me and realise I’m an existing customer (even though my emails etc clearly state that) they transfer you to a dead phone line.
Avoid Maquarie. There are much better options.
Worst customer service ever!
Do not do any banking or loans with them! They do not want to help. They are terrible!! I asked to talk to manager they just hang up and don’t call you back.
No hassle good service and good rates of interest
Opened savings a/c with great bonus incentive. No problem at all using the online app and service and interest have been exemplary. Fund transfers are swift also. Marketplace rewards (Woolies egiftcard) is an added 4% bonus at time of writing. I have no complaints and have recommended Macquarie to friends.
Questions & Answers
We need to talk face to face lets keep it covid safe and video chat. maybe some other customers can join in on the discushion.
there is no support from the bank , they closed my account without my authorization , monies has been distributed without them know where it is . Now I am here chasing my funds . What happen it government guaranteed .
They're not much chop, but I am determined they are going to face me , Google or youtube Macquarie Bank and suicide!
Share Brokers: Bell Direct vs Macquarie
I would appreciate some sound experiential advice/information on which broker to go with. I am new to buying shares and am looking to invest for a steady income stream vs active trading?
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