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Bad customer service and general
Have had to have multiple calls with Macquarie (each time being on hold for over an hour). Was quoted an interest rate by them, all confirmed, did their whole agree to the terms - for them to call me back after and advise they stated incorrectly and that the rate would be adjusted. No adjustment or negotiating even though the fault was at their end.
Previous calls with them also they don't really seem to want to retain you as a customer. Looking forward to refinancing elsewhere and definitely wouldn't be recommending them for anyone looking for a new home loan.
Worst systems in banking and terrible service accordingly
2years I have been with this bank as was forced into it to access CMC markets... I want to move from both now as they are absolutely hopeless when something is not correct...which is often
Opening Term Deposit
Tried to open op a term deposit on 5th June and provided all the information. Till today the account is in a mess with opening of 22nd June instead of 5th June when I had submitted my application. Even The account does not mention the interest rate and clear maturity instructions. Chasing them up but with no response.
I can't believe how bad they have gotten
I have been with Macquarie over 20 years and today has sealed their fate cannot access my savings to put into super before eofy on hold all day no answer
Poor customer support for online banking
Phone support always not answered. Term deposit has to fill out same details every time even for existing customers, this doesn't make sense for today's technology. No printable proof of balance available online, has to do a screenshot. Badly designed phone apps. No wonder they can only attract new customers with higher deposit rates.
Hopeless hopeless hopeless
We tried to open a Macquarie TD. Over 3 weeks later abandoned it as a seriously bad idea and went with another bank.
The initial online application went well, but then nothing. Money still in the old account. Many phone calls, extended waiting on hold, promises of ‘escalation’, repeated emails requesting documents that had been already sent 2 or 3 times.
So many promises that it would be fixed in 24-48 hours, but nothing ever done.
I don’t care that I might get a slightly lower interest rate. At least I can sleep at night knowing our money is in competent hands.
Would have rated them 0 or less had it been possible.
Thank you today from the hardship team at Macquarie leasing for understanding me . I cant thank them enough through these hard times financially. Thanks to the covid lockdowns it has affected my life . But the hardship team have helped me out big time . please keep up the great work and thank you guys again 5 stars in my books
Received MB email 'you have updated your address'. I had not !! Immediately phoned. Waited 2 hours on hold. Told by officer 'I am not authorized to do anything'. Immediately emailed MB scams dept. No reply. Emailed MB complaints dept. Lodged AFCA complaint. Praying to ALMIGHTY GOD. Amen
Joke Of A Bank
We were forced over from Jetstar Credit, WOW! They should just shut up shop & close.
DO NOT DO BUSINESS WITH THEM! THEY ARE THE WORST! Over 3 weeks to try and access online banking. Still with no resolution.
Then when closing the account they wouldn't provide a statement & said I had to take his word on how much to pay out.
Very bad experience.
Don’t buy a car under finance with Macquarie Bank.
I don’t bank with Macquarie however I purchased a vehicle that was financed through Macquarie Leasing. I paid out the previous owners finance balance after obtaining an official payout letter from Macquarie bank. After I made the balance transfer Macquarie have since lost the funds.
So now I have a car with out clear title - the previous owner is making payments on a loan that’s bound be paid out….. and Macquarie are far from helpful. I’d rather sh:t in my hands and clap - than deal with Macquarie bank.
OMG what a joke
I wanted to get high interest savings account. Now I have 2 low interest accounts and unable to close without jumping through hoops. What makes it worse is I don’t qualify as these accounts are open
A frightening experience
Mid May 2022!Online term deposit application.
No reply to telephone and email requests for feedback until Friday 3rd June when I demanded to speak to someone. On this day I found the term deposit monies had been deducted without notification from Macquarie. I demanded to speak with our Macquarie case manager to cancel the deposit and return it immediately. He told me it would take 3 days which I rejected and asked for his manager who told me “I don’t know where he got the 3 days from” and told me it would take 31 days to refund our monies whi...ch I rejected and threatened to complain to APRA. We put a demand from our bank to Macquarie to recall the funds. The Macquarie manager promised me a call by midday Monday 6th June which did not happen. The funds were returned by Monday 6th June however that night at 6.22 pm the manager emailed me to state that they needed more documents to be able to action the refund. However the refund was already actioned!!! Go figure!!! Would you trust your money with Macquarie Bank??
i am the destroyer of worlds
Unmarked Mobile Speed Cameras in NSW -> Macquarie Bank -> Macquarie Infrastructure -> Vocus -> shitlisted ISP carrier.
If you live in NSW, this is a heads up to all you people that got done but these hidden mobile speed cameras, dont use an ISP that uses Vocus as their upstream.
Non existent customer service
I have only been with Macquarie for one month and there's already been countless problems. During the process of applying for a joint savings account, I realised I had applied for a personal account by accident. I immediately closed it and opened up the joint one and provided both of our tax file numbers. Honest mistake which shouldn't be a big deal right? Well because of that one mistake, we were no longer eligible for the 1.50% savings rate but only 1.35%. The account was open for less than 1 minute but Macquarie refuses to believe a mistake ...can be made. I have tried emailing with no response. I have spoken to two different departments who only throw the terms and conditions in my face. A business with good customer service would have seen that it was an honest mistake and agreed to help. It also clearly says under my account details that our TFN have been provided, but we were still taxed at the highest rate as if we hadn't. No one has rectified that issue for me either. Please save your time and money and choose any other bank other than Macquarie.
Were you wondering who the other bank was in the Athena Home loans ad was?
I've been with Macquarie for 9 years. Overall their service is good as was the applications process. Once they realise you are paying down your loan quicker than scheduled they start to make things difficult. No negotiation on interest rates, despite offering significantly lower rates to others with larger loans. No reward for being low risk. Basically they do everything they can to keep their claws in to you for as long as they can. Once they know you are under that threshold for negotiating a better rate with other banks they treat you like you are the worst customer in the world.
Questions & Answers
Hi, I was just wondering was it 3 or 4 times in the last 2 weeks you told me that my case manager would contact me? The last time you told me it will be tomorrow I said I would cancel my doctor's appointment and wait at home but still no call. Is this a cruel joke if so, It isn't very funny. I for one don't find the subject of customer suicide very funny at all.
I don't believe there is a time limit on decency, I believe your Customer Advocate and Complaints Department did not do due diligence when making your recent determination. Would you comment on the lack of detail you provided AFCA with when you replied to their request to speak with me?
Would you also comment on your treatment of the mentally ill?
Get an answer from our members and Macquarie Bank representatives
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