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Macquarie Bank Home Loans

Macquarie Bank Home Loans

1.5 from 51 reviews · View Statistics
See the Best Home Loans in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Macquarie Bank

Reviews

1.5
51 reviews
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NNC
NNC
  • 2 reviews
  • 16 likes

Worst experience with a bank... been an absolute nightmare!

published

Wanted to give 0 stars but this site does not allow this. I star is too much worst bank ever, they don't care about people! AVOID AT ALL COSTS. My brother's home loan application has been by far the worst experience with a lender ever! I have had home loans with many other banks in the past and never have I ever experienced such chaos!!! They run a circus, not a bank!

Transparency
1/5
Customer Service
1/5
Adam L.
Adam L.Greater Melbourne (Inner), VIC

You won't get an account manager

published
Customer Service
1/5
Timeliness
1/5

Other Home Loans

 
 

0.0
(1,234)
win
win
  • 2 reviews
  • 1 like

Loan approved within 3 days with competitive ratea

published

I got my loan approved within 3 days (when other banks may take 1 month to do so)

Customer support is very responsive and keen to help me to meet my tight settlement deadline (4 days).

They also accept apartment as security.

Fixed rate is very competitive at 2.09 %

Highly recommended if you need to get home loan asap

Transparency
5/5
Customer Service
5/5
Tracy Danqi Yu
Tracy Danqi YuSydney, NSW
  • 3 reviews
  • 1 like

So Hard To Talked To The Right Team

published
Transparency
2/5
Customer Service
3/5
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Couldn't even give zero stars

published
Transparency
1/5
Customer Service
1/5
Shane E.
Shane E.Perth, WA
  • 2 reviews

STUNNED BY POOR SERVICE

published

Having been with Macquarie for many years I have asked to simply fix my home loan. After 5 emails with apologies and 7 calls, in fact Im on hold now and have been for 1 hour and 1 minute on hold!
It has been a month of apologies and even stating they will backdate the interest which will now be dificult as we have gone another month cycle.1 Millionlending at 60% LVR and they still cant even do what they say they will!

Transparency
1/5
Customer Service
1/5
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Edson S.
Edson S.Perth, WA
  • 2 reviews

Terrible

published

I was paying 4.32% interest rate with them and the market was offerering 2.49%, I've called them to talk about it and they said it was the best rate the could offer! So I decide to go to other bank and they stuff up the settlement making me to pay twice for settlement fees. I will never use them anymore.

Transparency
1/5
Customer Service
3/5

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Next

Waiting over a month for friend to pay me back

published

I loaned money to a friend for his deposit of a home loan. My friend can't repay me because he gas trouble accessing his own money. It's been over 4 weeks now....don't bank with them. They cant perform a simple transfer in a timely way.

Transparency
1/5
Customer Service
1/5

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0.0
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D van der Mijl
D van der Mijl
  • 2 reviews
  • 3 likes

Terrible - AVOID THEM AT ALL COSTS

published

Just an awful experience.

Terrible time logging in, them getting information correct and being hand balled from one customer service rep to another.
Then after complaining they closed down my account for absolutely no reason only citing the following one from their T&C's.

16.3 You acknowledge that we retain the right not to provide products or services to anyone that we decide, in our sole discretion, that we do not wish to provide them to.

DO NOT BANK WITH THESE MUPPETS! They are so hard to deal with. Put your money somewhere safer.

Transparency
1/5
Customer Service
1/5
Home Loans

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Tahlzi
TahlziHunter Region, NSW
  • 5 reviews
  • 2 likes

Amazing, gave us the opportunity to be home owners!

published

We used a broker to gain our finance, 2nd attempt different broker and this experience was so amazing and quick. We had preapproval in 48 hours, and a full approval in less than 24 hours. The settlement was smooth sailing, making payments is easy and love the Offset and being able to have 10 accounts comes in handy.. Very happy with Macquarie

Transparency
5/5
Customer Service
5/5
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Kevin
KevinMetropolitan Adelaide, SA
  • 2 reviews
  • 8 likes

Not sure if we made the right choice

published

Not sure if we made the right choice, we got the keys after making the final payment ourselves as they were so slow on making progress payments, we have been in our house since (30th of April and it’s now the 25th of may and we are still waiting for final payments to be made so we can complete our build, and it doesn’t look like coming anytime soon

Transparency
2/5
Customer Service
2/5

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0.0
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psychdarrin
psychdarrinSydney, NSW
  • 3 reviews
  • 16 likes
  • Verified

Absolute Nightmare

published
Transparency
1/5
Customer Service
1/5
Home Loans

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Hope
HopeSouth East Queensland, QLD
  • 4 reviews
  • 1 like

Worst Ever Bank! Operates like a circus instead of a financial institution! Shocking how they can continue to Exist!!

published
Transparency
1/5
Customer Service
1/5
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Tricky home loan!

published

7 months into a home loan with Macquarie Bank, the interest rate has risen twice despite no rate change by RB! No warning - you just get an email telling you the rate has increased from yesterday!

Transparency
1/5
Customer Service
2/5
darby
darbyNSW, 2300

Great

published

Used a broker to get through Macquarie. Great interest rate and excellent service. The best application experience ever! My broker did guide me through the whole process which helped. I recommend using a broker and you shouldn't experience any of the difficulties which are outlined in the other reviews.

Transparency
5/5
Customer Service
5/5

Questions & Answers

Fair Go
Fair Goasked

Macquarie bank I think we still need to have that video link conversation, and we can go over all the points you made in your letter to me. What do you think?

No answers

Get an answer from our members and Macquarie Bank representatives

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