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Magnamail
4.2 from 372 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (11)
  • Return Claim MadeYes (0) · No (12)
  • Shipping
    1.7 (3)
  • Warranty Claim MadeYes (0) · No (9)
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Rachel F.

Rachel F.Sydney Surrounds, NSW

So happy I found magnamail.

published

My delivery came on time, skirt i bought and jewellery i won is in good condition. I received the Magnamail catalogue in the mail and chose what I wanted with a chance of winning $10000. I ended up winning a turquoise necklace and earrings I love to wear. I love the leaf pattern skirt and plan to buy more from Magnamail in the future.

Product Quality
Incentivised ReviewNo
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Magnamail is a highly unethical company

published
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My 84yo mum with dementia constantly think she has won

published

The company uses deceptive language to give the impression that a prize has been won to attract more purchases. The items are of poor quality and the ethics questionable

Product Quality
Incentivised ReviewNo
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Kathy L

Kathy LSydney

  • 4 reviews
  • 1 like

Overpriced Rubbish

published

Have bought from Magnamail infrequently for many years however have been disappointed by many of the products. The last straw was a brochure saying I had won a prize (from a prize I supposedly was eligible for from a recent order) but have to place another order to claim it! Only one item I use in the catalogue and it is $18.90 however the same product is available from Chemist Warehouse for $2. No more orders from me.

Incentivised ReviewNo
Return Claim MadeNo
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Melanie S.

Melanie S.Perth, WA

93year old Grandmother being scammed!

published

My 93 year old Grandmother is convinced every single time that she has won $20,000 or $5,000 with Magnamails fake confirmed winner trash. She is losing her memory and you all at Magnamail should be ashamed of yourself. How you can continue to operate I will never understand. I will be chasing this up with ACCC. I will also be cancelling her subscription asap and I hope others do the same to protect their family and friends. Taking advantage of the vulnerable and the elderly is appalling!!!

Product Quality
Incentivised ReviewNo
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petae

petaeAU

  • 3 reviews
  • 4 likes

dishonest descriptions of product uses and aggressive dishonest advertising

published
Product Quality
Incentivised ReviewNo
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Angry36

Angry36Western District, VIC

  • 2 reviews
  • 3 likes

Magnamail is a scam and should be reported

published

Magnamail send bogus offers saying that the recipient is guaranteed to win a prize.
They are complete scammers who target vulnerable members of the community who believe magnamail's claims that they are going to win money if they keep buying items off them. They should be ashamed of themselves.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Shonky!

published

1st order: Waited for a few weeks - Nothing. Cancelled cheque
2nd order: - Nothing. Rang - got a Pilipino I couldn't understand. Asked for Supervisor - told they were to ring back - still waiting!
Shonky crooks : My next call will be to Fair Trading & Current Affair

Product Quality
Incentivised ReviewNo
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sonja

sonja

  • 2 reviews
  • 3 likes

Misleading promotions

published

Yes, I have had the same treatment from magnamail on more times, that I can remember. The lastest, again saying that I was a winner, got a $5.00 cash prize in an envelope, a cake of soap worth $3.00 in store, magnamail charged me $7.99. On other times when told I was a winner up to what ever the amount, the reward as a VALUED customer, was a cheap watch, or some plastic ( not leather ) item. And yes, the lastest, a winner and yes,again, another product to buy with the promise of something wonderful, up to the value of? I feel that I am the joke to magnamail!
The lastest order this month was made ineligible to claim prize because magnamail did not have the stock! All I got was sorry!

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lyn50

lyn50Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 5 likes

Its a scam and deceptive practices

published

You get letters in the mail that state that you have won, it is a scam and deceptive. When you try to stop the letters they cease for a short while and start again. They should be banned.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Len

LenGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Magna-Fail

published

Like Terry in "Would not pay out my prize" review, I too scratched the code on a card and it said I had won $20000. So I put in the required order with the returned scratchie (I took a photo of it!) and I waited and followed up with emails. I did not receive the ordered goods as magnamail claims that my cc was invalidated. I have used the same CC in many of previous orders and this is their cop-out. So Fair Trading NSW and a court complaint is what I'd be doing next

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Shipping
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Terry

TerryGreater Melbourne (Outer), VIC

  • 23 reviews
  • 18 likes

Would not pay out my prize

published

I scratched the code on a card and it said I had won $20000. I really thought I had won the prize. I was deceived into ordering from the catalogue and received the ordered goods. When I queried it they said I had not scratched all the prizes on the card as the code matched up with four of the prizes and you only get 1 (the crappy one). I am taking this straight to the ACCC and maybe Slater and Gordon.

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Heather

Heather

  • 2 reviews
  • 6 likes

scamed... no prize at all..

published

I admit I should have known better.. I was led to believe I had won of 3 prizes... $20,000, $1,000
or a ring.. when i asked the magnamail staff person which one was i going to get.. she said the computer
would pick which one and i would find out what i was to receive with my order... the order arrived no reference to the prices.. just a filthy scam... how dare you say that you are honest.. what a joke.. and i should have know better...

Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo
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Joan Riches

Joan Riches

  • 2 reviews
  • 5 likes

False description of goods in catalogue

published

The description in the catalogue does not relate in any way to the instructions that came with the bath mat I ordered. Catalogue did not state would not suit a textured surface, did not state needed to be rinsed and allowed to dry naturally after each use. The catalogue description said 'it dries immediately' - the next morning the mat was still soaking wet, holding water on the surface. - totally unsatisfactory.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Philip

PhilipAdelaide

  • 2 reviews
  • 6 likes

Misleading Advertising

published
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Bill ODonnell

Bill ODonnellSouth East Queensland, QLD

  • 3 reviews
  • 5 likes

90 Year Old Mother being Scammed

published

My mother has been scammed by Magnamail now for numerous years. Always sending her the promise of the big win or that she has won. She has dementia now and just keeps sneaking off posting more and more money to them. The family has tried to stop her but she does not understand. This is causing huge arguments between my 90 year old dad and my mother who is addicted to this crap. They are pensioners who can not afford to be fleeced by these scams. How do we stop this?

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BELL

BELLPerth

A major scam

published

Same as herb says, they say you are a confirmed winner then all you receive are the items that you pay for not a prize in sight not even the cheapest poor quality of the prizes on offer, this is the second time I've given them a try, there won't be a third!!

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Herb

HerbDrouin

  • 3 reviews
  • 3 likes

Scamming people

published

Twice now this company has sent mail advising me that I am a confirmed winner of a prize, if I order within 14 days. I considered that everyone is entitled a second chance. Firstly nothing from them to date including no products. I truly believe that this company does not take in to consideration the amount of people they are scamming and this needs to stop. With enough of us complaining maybe they will lift their game. Ha!

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My order made on 07/09/18, for 2 NO FATS COOKING pots or pans, has NEVER arrived. When will it be c

published

We were extremely happy with the products that were sent to us and there were several items we may still purchase BUT we haven't received the NON FATS COOKERS. Thanks Bert

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Samantha48

Samantha48LAUNCESTON

  • 6 reviews
  • 4 likes

Told me a winner and then saw an item I would like to buy

published
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Page 1 of 19

Questions & Answers

Ros Billingsley

Ros Billingsleyasked

Magnamail

Can you include the ring pull can opener in my present package to save on postage?

No answers
Rina Marino

Rina Marinoasked

Magnamail

My name is Rina Marino. I placed an order with you on 24/9/20. for some tape and a Gutter hose.
I have NOT received the Gutter hose. My Claim No: is MM42138 and you have already cashed my cheque
for $102.70. Please look into it ASAP. Thank you. Rina Marino

No answers
Komani

Komaniasked

Magnamail

As a confirmed prize winner can I order online to o into the prize draw

5 answers
lyn50
lyn50

Confirmed prize winner, you will probably get a cheap plastic broach if you are lucky my mum has heaps of these!!! It’s a con

sonja
sonja

Yes, magnamail send you papers saying that you have won something valued between an amount and after placing the order, a cheap prize is sent and each time you want to claim that big prize you have to purchase another item, only again to recieve something that is either a cheap version or nothing at all. You can ring them to place an order. My last phone call to them was to find out thatmy order was invalid because magnamail did not have in stock that item and all I got was an email saying that they would look into it! So far to date, magnamail have not responded! Very frustating and money wasting!

Robin P.
Robin P.

I have to agree whole-heartedly with you Sonja, I have been told I am a winner, but h ad to send more money off to claim prize, that to me is fraudulent at it's best, beats me how this company can still operate with such false advertising using us as guinea pigs.

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