Magnamail

Never received "prize" - mailing bag not tampered with – Received item in good order and store navigation was easy. No "prize" included in parcel and mailing bag had not been tampered with. I guess I was lucky to receive the item I ordered.

rubbish – $40 radio stop working before battery run out! Knee sox did not make to first wash as all stitching broke toe sox were not the product shown in catalogue Eloise watch never worked! But you are winner!!! This is just a scam, is there any legal retribution for getting money from seniors the most venerable part of society?

So happy I found magnamail – My delivery came on time, skirt i bought and jewellery i won is in good condition. I received the Magnamail catalogue in the mail and chose what I wanted with a chance of winning $10000. I ended up winning a turquoise necklace and earrings I love to wear. I love the leaf pattern skirt and plan to buy more from Magnamail in the future.

My order made on 07/09/18, for 2 NO FATS COOKING pots or pans, has NEVER arrived. When will it be c – We were extremely happy with the products that were sent to us and there were several items we may still purchase BUT we haven't received the NON FATS COOKERS. Thanks Bert

This is perfect thanking about going on a Holiday – Would like to buy an hose and some walk way pretty lights please, thanks is their another way of paying my order, because I really need my order

Garbage products from a garbage company – The love of the garbage that's sold by this "store" must only be described as low expectations, or the rave reviews have been bought and paid for as no sane person could seriously be impressed with what Magnamail offers. I emailed this company months ago to stop the bombardment of magazines that are sent and they're still coming. I had an email… Read more

war with one of their sponghead reps and I may as well have had the same conversation with a lamppost for all the good it did; which leads me to the review of their latest scam perpetrated on a family member who unfortunately doesn't know any better. A $40 purchase (not including the $10 postage) of a twin light garden lamp that's done in an old fashioned style is nothing but garbage. The picture is only a representation of how it looks sitting in a pot plant or nailed to a wall, not using it as an actual lamppost as the stand comes in segments and therefore it's not strong enough to stand upright under its own weight, so it sags like a limp noodle and is effectively useless. The product is garbage, the advertising is deceptive, and it's not worth the money spent. I don't think anything purchased from this company has ever worked as advertised and how this sort of exploitation is allowed to legally continue is astounding.

Xmas 2021 Customer Service 101 - appalling shocking and disgusting treatment of a VIP Customer (no desire to retain) – Item on back-order for three months (always back-order credit card charges would not be taken from bank account until ready to dispatch); credit card renewed with different expiry date; phone to advise changed details; advised there was no facility to change this and would have to wait for the item to be in stock - received a notice of credit card… Read more

failure; rang to advise the credit card details; credit card details processed (taking money from account) advised afterwards dispatch would be in eleven (11) days; response cancel this back-order and refund the money to ban account; refund is still awaiting processing 5 days later - next day after checking bank account (no refund) rang asking to speak to female customer service manager; a call back was arranged for this day; male did call back - advised he could get it fixed and call back next day; did not happen; following day again phoned - a call back was requested - did not happen; on fifth day again phoned requesting I be put through to General Manager - the excuses: we cannot do this - we have some health protocol they cannot touch the phone I wont say what I said to this; call was disconnected; a supervisor did call me with promises to fix it - couldn't pick up phone to arrange internally had to send an email; promising to call me back regardless - didn't happen; yest it was Friday afternoon late - staff do not work on weekends. Yes I am angry - my money is running around the the banking system. Happy Christmas from MagnaMail

Junk no response at all – Dog deterrent didnt work. Useless piece of poor plastic junk. I will never buy again from this company as false advertising and a rip off

Exploitive and Predatory – My mother was 90 years old when she fractured her hip. She also has Alzheimer's. I wrote to Magnamail in May 2021 and attached my Enduring Power of Attorney and asked them to cease and desist sending my mother any more publications and to remove her from their and their subsidiary companies mailing lists. They replied and agreed to comply, but… Read more

stated that "Please be aware that we select our mailing lists several months in advance so you may receive one or two more catalogues before your unsubscription request takes effect." Well the mailings continued and this week we received 3 of their catalogues and citing my mother as a guaranteed GOLD winner for 250K. Beware of this company, as they never stop!

Not up to scratch – I am very disappointed in this whole scheme ….. I have been sucked in time and again. I am a pensioner and cannot afford to keep purchasing in order to keep my potential “winnings” still going. The postage is often in excess of purchase. The last catalogue was full of costly, cheap jewellery, which I have no use for. I am therefore forgoing my potential big win.

not the best but have come across worse – Their blurb about winning is that you have won UP TO $20,000. You have to assume that what you have won is probably worth $1.00 give or take. They are clever on their wording but they are not lying. When I have received a "prize" it's usually a clock of some kind (worth about $8.00 or so) but they do not "promise" a big cash prize. … Read more

Unfortunately people don't read these things carefully. The only thing that bothers me is that you have to place an order to get your "prize". That's dishonest. I suspect that if anyone actually DOES win a big prize they probably place a big order. I wouldn't recommend them normally. I only use them when I cant find what I need anywhere else and get desperate.

Opened mail 2 blank my info & stuffed it with extra notes Stop sending mail to me as there is no other way to stop it – Terrible quality products. They get yr name/address if you've ever subscribed to Readers Digest which they own so expect more.

SCAM Don’t not order anything from they it’s SCAM please complain some one – I buy stuff from they they said me before you are the winner 20,000 and later they send me crap radio clock and cost me 30$ it’s a scam be careful guys who one orders Note never order please some have to complete this company it’s may be Chinese I also win citizen watch and 1500$ Doller I can see clearly it’s a scam I will complain about them to police or cyber Kind regards Not happy customers

Junk freebee – Ring pull can opener, great. Track brush great. Freebee Santek FM Clock Radio, what a useless piece of junk, only recieves community radio statio.JUNK.

Targeting Vulnerable People – Having purchased a couple items from Magnamail recently, I am now being bombarded by their continuous stream of mail and order forms in my mailbox, they have now resorted to sending emails as well. The products that I purchased have not lived up to the promises and certainly not up to my expectations, based on the claims in their print material. … Read more

Preying on vulnerable people with this invasive non-stop advertising, offering "huge" cash prizes etc and resorting to sending cheap worthless junk jewellery as a consolation & incentive to keep a person buying from their catalogues. I am totally over receiving the barrage of junk mail through my post office mail box and now most definitely through my email account. Trickery and empty promises of a "chance to win $$$" following receipt of rubbish products, to try and entice the buyer to purchase more of their second rate products amounts to preying on the weak & vulnerable.

Should be (and possibly is?) illegal – In Victoria cost of entering promotion must be less than $1. Prey on elderly and vulnerable exactly as others have said here. My 90 year old mother also thinks she actually has a chance but I try to tell her it’s only rubbish they cannot sell. They also have her with at least 2 customer numbers so she gets twice the rubbish and doesn’t realise… Read more

that the very fine print shows one promotion goes for months. If the cost of entering must be no more than $1 then how are they getting away with it? By not having anything for purchase less than $1 (although a lot of it is only worth that!). Postage costs is then a minimum of $10.80. How can people with a conscience even work there and the person who is their marketing manager must be scum!

Can't get them to stop sending mail – Deceptive mail out claiming you have won, its junk jewellery, they pray on the vulnerable in our society. I can't get them to stop sending the letters despite returning them, emailing them numerous times and calling them.

Cannot be reached by anyone in Australia – Targeting the elderly and vulnerable this organisation promises "your name has emerged as a CONFIRMED WINNER' and cannot be reached

Put it in the bin – Put it straight in the recycling bin and call them to remove you from their list. They have sent me mail unauthorised. Scammers. Stay away it looks dodgy just from the envelope. Probably trying to scam old people who dont know any better

MagnaMail NOT a scam! – People who have written saying the MagnaMail promotions are a scam have not read the instructions and the prize list. I Am quite aware that the majority of prizes up for "winning" are just pure rubbish, but some of the items they actually sell are not too bad, and can be useful. One item I did buy from them was broken on delivery, I returned it to… Read more

them for replacement, and the replacement was smashed to pieces. I took a photo of it and sent the photo to them, and they refunded the cost of the item immediately, even though it was the fault of Australia Post that it was damaged. I managed to repair the object and it is still working. I am just waiting for my next order, knowing that i will probably only get a cheap $5 radio, bt hat doesn't worry me, as long as the goods I ordered are ok. READ THE FINE PRINT PEOPLE!

Scam about winning $10000 - $20000 – It's a total Scam, in order to win something you have to buy something. There stuff is total junk stuff you'll find in a $2 shop.

Magnamail is a highly unethical company – Magnamail takes advantage of vulnerable people such as my 85 year old mother with its deliberately misleading prize promotions. They are worded and styled in such a way as to make vulnerable people, such as my mother, believe they have won a large cash prize when in fact they have not. My mother comes to me regularly with a handful of these… Read more

promotions saying she has won $10,000 or $20,000. The large number of comments below reporting similar experiences as my mother's shows this is widespread. The purpose of these promotions appears to be to make vulnerable persons spend more money on their catalogue items chasing these 'prizes'. I would be ashamed to work for such an unethical company. I hope a firm such as Slater & Gordon starts a class action on behalf of all those people that Magnamail has misled.

My 84yo mum with dementia constantly think she has won – The company uses deceptive language to give the impression that a prize has been won to attract more purchases. The items are of poor quality and the ethics questionable

Overpriced Rubbish – Have bought from Magnamail infrequently for many years however have been disappointed by many of the products. The last straw was a brochure saying I had won a prize (from a prize I supposedly was eligible for from a recent order) but have to place another order to claim it! Only one item I use in the catalogue and it is $18.90 however the same product is available from Chemist Warehouse for $2. No more orders from me.

93year old Grandmother being scammed! – My 93 year old Grandmother is convinced every single time that she has won $20,000 or $5,000 with Magnamails fake confirmed winner trash. She is losing her memory and you all at Magnamail should be ashamed of yourself. How you can continue to operate I will never understand. I will be chasing this up with ACCC. I will also be cancelling her… Read more

subscription asap and I hope others do the same to protect their family and friends. Taking advantage of the vulnerable and the elderly is appalling!!!

dishonest descriptions of product uses and aggressive dishonest advertising – I have had numerous orders all of which were received as ordered about 3 weeks later. Their catalogue descriptions of what the products will do are often obviously inaccurate and dishonest, to trap the unwary. Much care and logic are needed in selecting products. I've had one scratchie prize won and sent, a cheap pedometer or something of… Read more

similar low value. I just don't believe they would be able to give away prizes of about $700,000 per year. I usually look around now and find a better quality product of the same sort from another online supplier. When I phoned and asked them to cease sending me mailouts and letters, I have instead received a week later a catalogue with letters saying I have likely won $20,000 cash, and to just place an order to claim it. The letter did list about 5 other prizes of much lesser values that were part of the same draw, I would probably be sent something of well less than $10 value if bought on ebay. The catalogue with letters was sent to my home delivery address instead of my usual mail address, so it was not due to a lag in their system but a deliberate action. Their marketing is aggressive high pressure and dishonest.

Magnamail is a scam and should be reported – Magnamail send bogus offers saying that the recipient is guaranteed to win a prize. They are complete scammers who target vulnerable members of the community who believe magnamail's claims that they are going to win money if they keep buying items off them. They should be ashamed of themselves.