Magnamail Online store

Never received "prize" - mailing bag not tampered with – Received item in good order and store navigation was easy. No "prize" included in parcel and mailing bag had not been tampered with. I guess I was lucky to receive the item I ordered.

Garbage products from a garbage company – The love of the garbage that's sold by this "store" must only be described as low expectations, or the rave reviews have been bought and paid for as no sane person could seriously be impressed with what Magnamail offers. I emailed this company months ago to stop the bombardment of magazines that are sent and they're still coming. I had an email… Read more

war with one of their sponghead reps and I may as well have had the same conversation with a lamppost for all the good it did; which leads me to the review of their latest scam perpetrated on a family member who unfortunately doesn't know any better. A $40 purchase (not including the $10 postage) of a twin light garden lamp that's done in an old fashioned style is nothing but garbage. The picture is only a representation of how it looks sitting in a pot plant or nailed to a wall, not using it as an actual lamppost as the stand comes in segments and therefore it's not strong enough to stand upright under its own weight, so it sags like a limp noodle and is effectively useless. The product is garbage, the advertising is deceptive, and it's not worth the money spent. I don't think anything purchased from this company has ever worked as advertised and how this sort of exploitation is allowed to legally continue is astounding.

Xmas 2021 Customer Service 101 - appalling shocking and disgusting treatment of a VIP Customer (no desire to retain) – Item on back-order for three months (always back-order credit card charges would not be taken from bank account until ready to dispatch); credit card renewed with different expiry date; phone to advise changed details; advised there was no facility to change this and would have to wait for the item to be in stock - received a notice of credit card… Read more

failure; rang to advise the credit card details; credit card details processed (taking money from account) advised afterwards dispatch would be in eleven (11) days; response cancel this back-order and refund the money to ban account; refund is still awaiting processing 5 days later - next day after checking bank account (no refund) rang asking to speak to female customer service manager; a call back was arranged for this day; male did call back - advised he could get it fixed and call back next day; did not happen; following day again phoned - a call back was requested - did not happen; on fifth day again phoned requesting I be put through to General Manager - the excuses: we cannot do this - we have some health protocol they cannot touch the phone I wont say what I said to this; call was disconnected; a supervisor did call me with promises to fix it - couldn't pick up phone to arrange internally had to send an email; promising to call me back regardless - didn't happen; yest it was Friday afternoon late - staff do not work on weekends. Yes I am angry - my money is running around the the banking system. Happy Christmas from MagnaMail

Not up to scratch – I am very disappointed in this whole scheme ….. I have been sucked in time and again. I am a pensioner and cannot afford to keep purchasing in order to keep my potential “winnings” still going. The postage is often in excess of purchase. The last catalogue was full of costly, cheap jewellery, which I have no use for. I am therefore forgoing my potential big win.

not the best but have come across worse – Their blurb about winning is that you have won UP TO $20,000. You have to assume that what you have won is probably worth $1.00 give or take. They are clever on their wording but they are not lying. When I have received a "prize" it's usually a clock of some kind (worth about $8.00 or so) but they do not "promise" a big cash prize. … Read more

Unfortunately people don't read these things carefully. The only thing that bothers me is that you have to place an order to get your "prize". That's dishonest. I suspect that if anyone actually DOES win a big prize they probably place a big order. I wouldn't recommend them normally. I only use them when I cant find what I need anywhere else and get desperate.

I'm fed up with this company – I have been trying for 12 months to cancel my dead wife's subscription and I'm still dealing with you fools

Opened mail 2 blank my info & stuffed it with extra notes Stop sending mail to me as there is no other way to stop it – Terrible quality products. They get yr name/address if you've ever subscribed to Readers Digest which they own so expect more.

Junk freebee – Ring pull can opener, great. Track brush great. Freebee Santek FM Clock Radio, what a useless piece of junk, only recieves community radio statio.JUNK.

Can't get them to stop sending mail – Deceptive mail out claiming you have won, its junk jewellery, they pray on the vulnerable in our society. I can't get them to stop sending the letters despite returning them, emailing them numerous times and calling them.

Cannot be reached by anyone in Australia – Targeting the elderly and vulnerable this organisation promises "your name has emerged as a CONFIRMED WINNER' and cannot be reached

MagnaMail NOT a scam! – People who have written saying the MagnaMail promotions are a scam have not read the instructions and the prize list. I Am quite aware that the majority of prizes up for "winning" are just pure rubbish, but some of the items they actually sell are not too bad, and can be useful. One item I did buy from them was broken on delivery, I returned it to… Read more

them for replacement, and the replacement was smashed to pieces. I took a photo of it and sent the photo to them, and they refunded the cost of the item immediately, even though it was the fault of Australia Post that it was damaged. I managed to repair the object and it is still working. I am just waiting for my next order, knowing that i will probably only get a cheap $5 radio, bt hat doesn't worry me, as long as the goods I ordered are ok. READ THE FINE PRINT PEOPLE!

Scam about winning $10000 - $20000 – It's a total Scam, in order to win something you have to buy something. There stuff is total junk stuff you'll find in a $2 shop.

Magnamail is a highly unethical company – Magnamail takes advantage of vulnerable people such as my 85 year old mother with its deliberately misleading prize promotions. They are worded and styled in such a way as to make vulnerable people, such as my mother, believe they have won a large cash prize when in fact they have not. My mother comes to me regularly with a handful of these… Read more

promotions saying she has won $10,000 or $20,000. The large number of comments below reporting similar experiences as my mother's shows this is widespread. The purpose of these promotions appears to be to make vulnerable persons spend more money on their catalogue items chasing these 'prizes'. I would be ashamed to work for such an unethical company. I hope a firm such as Slater & Gordon starts a class action on behalf of all those people that Magnamail has misled.

Overpriced Rubbish – Have bought from Magnamail infrequently for many years however have been disappointed by many of the products. The last straw was a brochure saying I had won a prize (from a prize I supposedly was eligible for from a recent order) but have to place another order to claim it! Only one item I use in the catalogue and it is $18.90 however the same product is available from Chemist Warehouse for $2. No more orders from me.

dishonest descriptions of product uses and aggressive dishonest advertising – I have had numerous orders all of which were received as ordered about 3 weeks later. Their catalogue descriptions of what the products will do are often obviously inaccurate and dishonest, to trap the unwary. Much care and logic are needed in selecting products. I've had one scratchie prize won and sent, a cheap pedometer or something of… Read more

similar low value. I just don't believe they would be able to give away prizes of about $700,000 per year. I usually look around now and find a better quality product of the same sort from another online supplier. When I phoned and asked them to cease sending me mailouts and letters, I have instead received a week later a catalogue with letters saying I have likely won $20,000 cash, and to just place an order to claim it. The letter did list about 5 other prizes of much lesser values that were part of the same draw, I would probably be sent something of well less than $10 value if bought on ebay. The catalogue with letters was sent to my home delivery address instead of my usual mail address, so it was not due to a lag in their system but a deliberate action. Their marketing is aggressive high pressure and dishonest.

Magnamail is a scam and should be reported – Magnamail send bogus offers saying that the recipient is guaranteed to win a prize. They are complete scammers who target vulnerable members of the community who believe magnamail's claims that they are going to win money if they keep buying items off them. They should be ashamed of themselves.

Misleading promotions – Yes, I have had the same treatment from magnamail on more times, that I can remember. The lastest, again saying that I was a winner, got a $5.00 cash prize in an envelope, a cake of soap worth $3.00 in store, magnamail charged me $7.99. On other times when told I was a winner up to what ever the amount, the reward as a VALUED customer, was a cheap… Read more

watch, or some plastic ( not leather ) item. And yes, the lastest, a winner and yes,again, another product to buy with the promise of something wonderful, up to the value of? I feel that I am the joke to magnamail! The lastest order this month was made ineligible to claim prize because magnamail did not have the stock! All I got was sorry!

Magna-Fail – Like Terry in "Would not pay out my prize" review, I too scratched the code on a card and it said I had won $20000. So I put in the required order with the returned scratchie (I took a photo of it!) and I waited and followed up with emails. I did not receive the ordered goods as magnamail claims that my cc was invalidated. I have used the same… Read more

CC in many of previous orders and this is their cop-out. So Fair Trading NSW and a court complaint is what I'd be doing next

Would not pay out my prize – I scratched the code on a card and it said I had won $20000. I really thought I had won the prize. I was deceived into ordering from the catalogue and received the ordered goods. When I queried it they said I had not scratched all the prizes on the card as the code matched up with four of the prizes and you only get 1 (the crappy one). I am taking this straight to the ACCC and maybe Slater and Gordon.

scamed... no prize at all – I admit I should have known better.. I was led to believe I had won of 3 prizes... $20,000, $1,000 or a ring.. when i asked the magnamail staff person which one was i going to get.. she said the computer would pick which one and i would find out what i was to receive with my order... the order arrived no reference to the prices.. just a filthy scam... how dare you say that you are honest.. what a joke.. and i should have know better...

Misleading Advertising – In August 2018, my wife received a letter from the 'Prize Draw Administrator' at Magnamail stating that she was ' a CONFIRMED WINNER in Magnamail's BIGGEST Prize Draw All Year' and that she had 'definitely won a prize'. We ordered an item from the catalogue which was a condition of entry and waited for the draw to take place in early November. … Read more

We heard nothing and rang Magnamail on 12th December to find out what prize my wife had won and when she would receive it. Initially, Magnamail denied that she had won a prize but when we challenged them about the letter stating that she was a confirmed prize winner, they said that she would receive a prize in '14 to 21 days'. It is now 13th January and still nothing has been received.

It appears from other reviews that this is a common practice with Magnamail and should be stopped - it is particularly unfair for elderly or vulnerable people.