Mainfreight

Fast, efficient, cost-effective. Had a big diesel motor transported from bluff to hobsonville Auckland. They collected engine Thursday afternoon and was in my possession Monday. Very reasonably priced too. This was my first experience with mainfreight and in my opinion their all round service was outstanding! Thanks so much guys fully recommend. Show details

Paid for a delivery from Victoria to my house. Truck driver rang said he was to deliver and did we have a forklift. No, this is a house. Next day driver rang to deliver and did we have a forklift. No I forgot to buy one last night! Mainfreight then said they would get another truck at an extra cost of $445. I told them I would pick it up from… Read more

their depot, followed all instructions, called when I arrived, gave them my shipping number, waited 10 minutes, nothing. Called again gave them my shipping number, waited 20 minutes nothing. 10 minutes lates I gave my shipping number to a forklift driver, never to be seen again. A further 10 minutes, gave my shipping number to a second fork lift driver, never to be seen again. 10 minutes later a third forklift driver asked for my shipping number and Shazam, he appeared with my goods, loaded it onto my Ute. The load was 3m by 1.8 m and 102 kgs. 50 minutes later I drove out of the gate. I got home and unloaded the freight myself. I am 76 yrs old and 79kgs. Next time I will carry the load on my shoulders rather than use this mob again. Staff were pleasant but the service was pathetic. As I have paid for the goods to be delivered to my house I will expect a refund of the transport cost.

Had initial issues with delivery but they came through with the delivery in the evening. Credit to the delivery guy and their wonderful staff. Thank you and keep up the great work. Show details

Pleasantly surprised – Seeing all the negative reviews here made me very anxious. Got the sms to arrange a delivery time for tomorrow. I called their office and arranged it. Got a call an hour later from the driver saying he was more than happy to deliver it in 30 minutes and not tomorrow. Great! The driver had to unload during heavy rain. I helped. We were all… Read more

soaking wet but all smiles and in good spirits. The goods were safe and in excellent condition as well.

Pleasantly surprised by a very good experience.

fantastic service...on time and job well done – Had Mainfreight driver , Mr Hamza Demor ?, deliver a 160 kg package, large in size and awkward to maneuver. He good the large load off and in the exact position I needed with great skill. Many thanks and a job very well done. I highly recommend Hamza as a driver and very friendly to go with it Show details

I recently used Mainfreight for a container delivery and return, and unfortunately the experience was very poor. After advising Mainfreight that we would handle the container return ourselves, we were not informed that a Containerchain booking was required for the nominated depot (Medlog WA). Our hired tilt-tray truck was refused entry at the… Read more

gate, resulting in unnecessary cost and delay.

When we raised the issue, Mainfreight accepted no responsibility, despite failing to communicate an essential step in the process. We have also had to chase up a refund for delivery fees on a service they did not perform.

The lack of clear communication, accountability, and timely resolution was very disappointing for a company of this size. I would strongly recommend that anyone using Mainfreight double-check every procedural detail in writing before relying on their advice or documentation

As at today’s yet we have yet to receive a refund, and are being consistently given dates in the future for it to be “reviewed” with no actual indication of a reason for the delay or when it will be processed.

Should the customer service team refute this I will be happy to provide photos of emails proving otherwise.

Issue currently left with - [Name Removed], Customer Development Manager.

Paid more than $300 for transport from Brisbane to my place in Victoria. I ended up to have to pick it up driving with my trailer 100km. Very bad service and you cannot rely on whatever they tell you. Avoid this company.... Show details

Unhappy customer – I would like to share my recent experience with Mainfreight concerning the transportation of an electrical pit box from Melbourne to Orange, NSW. Initially, my interactions with Mainfreight were positive; they displayed professionalism and efficiency while managing the shipment in their yard. However, complications arose when the time came for… Read more

pickup. Unfortunately, a Mainfreight employee inadvertently collided with the pit box using a forklift, resulting in significant damage to the item. While Mainfreight acknowledged their responsibility for the incident, I was informed that it was my fault for not securing insurance and for failing to pick up the item on the day it arrived. This unexpected turn in our dealings has been disappointing, especially considering the prior good rapport. I would recommend prospective customers inquire specifically about Mainfreight's liability policies regarding freight transport prior to utilizing their services. Furthermore, the communication from Mainfreight concerning the damages was inadequate, ultimately resulting in substantial financial implications for my company. Thank you for allowing me to share my feedback. I hope this helps others in making informed decisions about their shipping needs.

Mostly good - although the phone rang out every time and it took weeks to get delivered. This was the lead up to Christmas though. I was the the first delivery of 2026 and the employees were cheerful and communication was good. Make sure you sign up for the notifications- you can do that pretty easily on their website with your tracking number. Show details

Rude driver on phone, late arrival – Absolute garbage, Days late, when it eventually arrived the driver was on his phone talking the entire time while unloading the truck using a forklift, then rudely asked for help Show details

Delivered the good but take no responsibility for damage to garage… – They got my solar set up to me in one piece but damaged me new garage door and took no responsibility for the issue. They said it was the driver’s fault and not their problem and since the driver had gone to India, there was nothing they could do. Very poor company. Strongly suggest you avoid using these jokers… Show details

Lucky they didn't come right into my little place with their boots on – I had my bed delivered today fast delivery but wasn't impressed that the two guys stepped into my lounge with their boots on I use to drive trucks and do house deliveries as well I never wore my boots in anyone's house disrespectful not to mention I have new carpet so other customers do to so do the right thing and show respect by removing any wet or dirty footwear. Won't be using this company again. Show details

rude and dangerous behavior – Had a 3 pallets of gear to be delivered at my place. It was very heavy and luckily my friend and me were here to help with the delivery. During the whole process, the driver was very rude and unhelpful. He told us to hurry up while we were helping him because he doesn't have time to wait here... We asked him to drop the pallets on the driveway… Read more

and we can deal with the rest but he was very reluctant in doing it and wanted to drop all the gear in the middle of the road.

There was not enough space on the driveway for the 3rd pallet so we had to unload it by hand. While carrying a box with him, he almost pushed me to death out of the truck. I told him to stop but he wouldn't do it. I also asked him to be careful with the boxes because it's fragile but he wouldn't listen and drop them like a bag of sand.

Unhelpful driver – Today they delivery a BBQ to our house, driver left my wife with a 650 kg pallet on the side of the road. We do have a steep driveway but we have had concrete trucks, large open deck trucks and even a pool delivered up the driveway. Drive just carried on about insurance, no Ozzie can do attitude, just it a too hard attitude.Very disappointing. Show details

Hopeless – Have had items delivered to Adelaide via Mainfreight. Arranged to go pick up items Saturday 25th arrived at 10.00am was given a number to quote for pick-up only to be told they were closed for a party on arrival. Left note with phone numbers, no response. Emailed them also no response. Wouldn't have been hard or needed much intelligence to contact us and explain pick-up couldn't be done. Show details

JUST DON’T – I’m a business which ships large fragile items. We put all our items on palettes so nothing is handled via hand and no chance for damages. A simple forklift on and off job. Not so for Mainfreight. Item arrived damaged with what looks like a forklift leg straight into the side of the item. I’ve been shipping these with TNT and Toll for 2 years and… Read more

no damages. The 2 stars are for the call centre staff. Very nice and helpful when booking. Go else where

Mainfrieght dangerous driving Tuggerah NSW – Just had a Mainfrieght B double nearly push me into a concrete barrier at Tuggerah NSW. Sounded the horn and did not take any notice. Absolute disregard of other road users. Show details

After many hours, polite experienced humans – I was looking at returning a an difficult to send item I purchased to China. After spending many hours trying multiple companies, I finally got through to Mainfreight Brisbane. I couldn't believe how helpful and friendly the staff were. It was so nice to actually speak to actual people as opposed to trying to do online quotes. Show details

If I could rate zero I would – We were told that someone would call to arrange delivery but all we received was an automated text with no information in the text about what was being delivered. Very poor communication with customers who are not big companies who may use them all the time. I would avoid any future orders that use Mainfreight as their delivery service. It would… Read more

not be any greater effort for Mainfreight to text customers as that they call to arrange an appropriate delivery date.

Shocking – Absolutely diabolical service. Late or actually never arrived. After being a week late, we were sent to Erskine Park to pick up ourselves and on arrival sent to Preston's to pick up and on arrival they did not know where it was. No phone calls, no assistance and overall worst carrier I have used in 33 years of business. Do not use Show details

10000/10 delivery service! – I bought an online delivery as a surprise for my partner so I didn’t want the delivery to be seen. I called Mainfreight with low expectations but I was waiting for 30 seconds before getting put through to Freyley who had Above and Beyond customer service - he even offered to stay longer than his shift to help with my delivery. He passed on clear… Read more

instructions to the delivery truck man - thank you Freyley! The delivery truck man, Tem, called me that day to ask if my partner was home so he could deliver the parcel quietly. My partner was home so I’m so lucky he called! Tem then walked up my steep driveway instead of driving up my driveway in the truck, and he executed the delivery perfectly! Tem and Freyley, thank you so much - both of your customer service & extra efforts made my day! I completely recommend Mainfreight delivery :) thank you

30+ Year User of Mainfreight – I have used Mainfreight (personally) for 19 years and my Company for 30+ Years. Our freight is delivered in a timely fashion ( Sydney to Melbourne/Brisbane overnight) and damages are minimal). Mainfreight's niche area is large, "ugly" freight, fork on - fork off, and they do this with extreme professionalism. We are a major customer of Mainfreight and are extremely happy with the service they provide. Show details

Absolute terrible service – Items to be delivered to home was in their store for 7 days. Got an text to book my delivery date, done that just to get a phone call on the day that the delivery is to take place stating that they do not deliver in my area on those days. I made arrangements to have someone at home to receive the items. Show details

Very bad Service – Lost our delivery for 3 weeks and counting, extremely bad communication, only had to come from Sydney to the South Coast, went to Bega then to Melbourne then nobody knows or worst cares. DO NOT USE THIS COMPANY if you want something delivered. Show details

Shockingly bad service – I have had a large parcel sent through Mainfreight. It's now been 10 days of it sitting in their depot. No phone call from them. When phoning them myself they have told me I can either come to pick it up myself or it will not be delivered for at least another two weeks or more. If you can, definitely choose another company. Such poor customer service business should be allowed to wither away. Show details

Disgusting service – Waiting for over 2 weeks for freight from Auckland to Christchurch. Arrival time continuously changing. Sitting in Chch in a container for 3 days now, to be told it will be longer. Will never use this service again. Show details

DO NOT USE IN ANY CIRCUMSTANCE – Picked up 3 days late. Advised wrongly that it was ‘out for delivery’ 10 days ago. Advised TODAY it is in Adelaide! HOPELESS! So slow that I had to depart Australia WITHOUT the custom made, $3500 item! [Name Removed] the tracking assistant needs to be drowned ASAP. They were told to pickup 14 October in Sydney, by 1 November it was in Adelaide! THE WORST SERVICE I HAVE RECEIVED Australia. Show details