Choose from 3 different payment plan options (Rental, No Interest or Layby)
$14.40 Missed Payment Fee
Further Fees from $3.50 - $15 apply if a second direct debit attempt is unsuccesful
Other fees, such as an Establishment Fee or Delivery Fee may apply
Worst company i have seen in my life
I applied for phone and didnt finish my application (stage3) and when they cheked my file it dropped 100+ points even i didnt accepted offer.
People dont deal with them it is ripp off
Not impressed. Avoid!
Set up direct debit for payments. Im sent a reminder when payment is to be made, fine. But the payment sat all day in my account and did not come out. So I rang them and am told that I was set up for Centrepay - interesting considering I don’t have Centrepay, nor am I on centrelink! Staff assured me this was now rectified. Confirmed correct bank details and ended the call. Two weeks later. Same thing! I had manual bank details this time so sent payment through manually. The next day I had 4 phone calls while at work because payment not received...due to Centrepay payment not honoured. They’d racked on multiple fees onto my account because of this! Once again I explain to the customer service staff that I do not have Centrepay. Once again confirmed my bank details are correct and also that they did receive a manual payment - they did.... Did they remove the fees from my account? No. Fast forward 3 months later and every fortnight this is still happening. I get harassed with phone calls about why I havent paid yet something in their system is the issue or perhaps the staff aren't doing what they’ve told me they have? Its causing me so much anxiety and on top of that, I’m getting charged $21.90 a pop every time this happens for something that isn't my error! Avoid this company at all costs. It also took 6 weeks to receive my Apple Watch!
Price of a iPhone 11 is $1,470.85 and they want $116 in 26 fortnightly installments. Total cost of $3,016? You're joking
DON'T USE 'MAKE IT MINE' use Afterpay or Zip pay etc. You're better off using your money else where then paying more then the item your wanting. I definitely do not reccommend!
Love my tv's and my new phone. Highly recommend this company
Started a no interest contract to purchase a bundle and have had no problems with the order. Next order arrived earlier than expected and in excellent condition. Would highly recommend MIM to others in the future.
November 5th 2019 Update: The best!
I like how the products can be bundled and payment plans are cheap and affordable. Buy, rent it or layby, either way you will be satisfied. Great customer service too.
Rip off and poor products
Needed a lap top agreed to pay over $1000.00 for a cheap laptop. Took weeks for laptop to come had made 3 payments before it arrived. Laptop has never worked properly it's stuffed not even a year later they didn't want to hear about it. Only cared about money. Will never use them ever again was a complete waste of money for poor quality
Started a no-interest contract on my iPhone 8+ in Jan 19, ended up smashing my phone and they sent me a brand new one, I did have to pay $99 for it but no biggie there. Still have the second phone and no issues other than now this one has a smashed back.
Slow processing application
Make it mine take a whole week to process an application, just to be told you’re declined and you can do a layby instead, no other company has declined me doing a rental, only these guys twice now, just a waste of time.
I purchased the first computer on six month repayment. The second computer was a lay by that MIM offered. I received an email stating that the computer was on the way early because I had paid 80% of the computer off. For two days, I get messages that the computer was on the way. After two days I get the message that the second computer was no longer offered. All in all I was not fussed. I will get my money back and follow up with the short fall.
What I cannot understand is why would they keep me on their books if they were no longer se...lling the computer I had ordered? Why waste my time taking money for a product that they could no longer supply. I should have been asked at the start. I can only deduce that they were lining their accounts with the interest derived from the money they were taking for the lay by. Very disappointed guys. I was a solid advocate until today. I will be following up on the application fee.
Never trust the company Make it mine
Have used make it mine for 2 years first time got a tv no problem the second time I chose to lay by for 6 months and a $1085 later my lounge and recliner arrived I got them early because I was a great payer and my purchase arrived early I was excited took the plastic off and put the 3 seater together the back piece was bending OMG I’ve paid for this piece of crap for 6 months asked for my money back only to be told no refunds now I have a lounge that I hate and
Not worth what I paid for I’ve been taken for a ride ....any one considering using this company don’t waste your time they are a complete joke....
Can’t trust them. Hidden payment schedules that’s contrary to contract.
They will take payment a week after rental contract resumes, even though the contract states fortnight payments. They will state something like “you agreed to a date for the first payment to be taken out during the pre-approval payment process.” Didn’t happen. They will give you false promises like they’ll delay the 2nd payment but it won’t happen.
Reconsider all your other options Afterpay, zippay before renting from these people:
1) If you’re renting goods from these people, be aware you could rent your product for 14 days before you rec...eive it. 3-4 days (after you’ve paid) for payment to be received by them and 10 days for delivery, 10 days to receive your product, 14 days without your item. On a mac 13” laptop where you have to pay $105/mth, that’s $52.50 you’ve paid for something you haven’t even used. Wasted money. You pay almost twice the amount it’s worth. $1499 rrp for mac 13” laptop, you pay $2800. 2) Bad security measures - they’ll take risks with the item you’re renting, eg laptops or whatever product you want “may not be sent by tracked delivery” (as per their email) which means if your delivery goes astray, they can’t track it & you still have to pay it even if it hasn’t arrived to you. You pay $3000 for nothing. Easy money for them. 3) If you ask for the goods to be delivered tracked before the 10 day eta, they will highlight in an email that it will take 10 days and there is no flexibility around that, even if you live an hour away from them. Pay them $53 extra for waiting time to get it & pay extra if you don’t receive it.
Lower than whale poo
I have been buying stuff from make it mine in Victoria for about 13 years and never defaulted on payment not once, I remember the office use to be off Dorset rd , so I apply to get a gaming pc and get approved and fill out the form"contract" give them a date to take the money from the bank, give them all my personal information and then the next day I receive an email saying that my application was rejected , I cant understand why I was treated like a piece of rubbish after being loyal for so long . there are 100s of places now where you can get rent to buy so don't let some nothing who thinks they are God have all your details just to let you down, this once was a good service now they are useless
- Verified customer
Received Used / Returned Kit that had pieces taped together, missing and bent.
While the idea is wonderful and I'm sure there are some good ones out there, I received crap. I had pieces missing, pieces taped together and others were horribly bent. In contacting customer service, they tried to make it appear what I receive was acceptable even with the pictures I sent. I do not recommend this product whatsoever.
Rent to buy phone
I got a phone through make itmine and about 3 months later it started to freeze up anyway I contacted them to get them to replace it as I'm paying $14.95 a fortnoght for it and they said that they couldn't but to send the phone back but the catch was I still had to pay my contract out now that's not right
Sold phone belonging to Make It Minr
I bought a Samsung off gumtree in January 2019. It was locked three days ago by Make It Mine. Apparently it was sold while under contract to them. They havent replied to my email attempts, and over the phone advised we have to return the phone to them and they wont help us. There was no way to know the phone was with them - nothing on the phone said it was encumbered. IMEI number was clean.
We now have a useless phone and will have to buy a new one and swallow the cost of two phones. Very unprofessional and unhelpful.
Signed my own contract for me!!!
I was accepted earlier today for my application, received a text to say I had been accepted. I was out all day so didn't bother to sign papers etc until I got home. I then received an email and text whilst I was out to say my contract had been signed and waiting for first payment. I didn't even sign my contract so I decided to check the contract that apparently I signed and they literally computer typed my name on it. I am extremely mad tried to call them no answer so now I will be taking legal action.
Poor service and crap company
This company has made me wait 4 months for my product and made me wait for my refund just to find out they never cancelled my contract. Never go through this company for anything. They are a messed. They don't make out who they say they are and you never receive your goods. You'll be waiting for months on end like I have and it is unexceptable. Crap company ever known to man
Don't waste your time.
They were quick to take my bank details and my ID and wanted the 25% deposit before I even got approved and then got declined. 20 minute process so definitely would not recommend using this site. Tried another site for my goods and have been approved and has already been sent.
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Questions & Answers
How are they at repairing or replacing items? I have been renting a Samsung S10+ and it has recently broken. I have contacted them, an am waiting on it being assessed. Am hoping for a replacement, and will be happy to pay the $99.00 fee to cancel the contract and get a new one
Once you apply how long does it take to hear back if you have been approved or not?
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