57 reviews
- Very small
- ·
- Slightly small
- ·
- True to size
- ·
- Slightly large
I was served by Malak & Melianie today at Myer Melbourne who went above and beyond to help me. I have now been converted to Marcs and will be shopping here again! I also love a brand that is versatile enough for me to buy work clothes that I would also happily wear socially. Highly recommend. Show details
Bought a midi denim skirt which looked awesome on but I noticed there were two studs missing from the side seam near the hemline. This meant there were two gaping holes in the skirt. As a brand known for their good quality pieces, why send a skirt to a customer in that condition!! Then when I logged a complaint in the returns portal, I received a voicemail message from someone speaking very poor and unclear english. This brand is going downhill. Show details
Do not purchase online. I ordered 4 items about 3 weeks ago, the package has still not been sent and their ‘customer service’ has been useless in resolving my queries. They seem to have no comprehension of what I’m asking, nor seemingly anything set up in the company systems to monitor and manage orders not fulfilled.
Reviews with attachments
Terrible Customer service – Terrible Customer Service This is the next level - I bought size 28 and they sent 32 - see the pic when contacted them they were like sorry we cannot send you the replacement and cannot refund until we get the pants back.
Faulty dress with disappointing result – Purchased dress in sales so finally wore it the following summer only to find stitching at front undone.. Marc’s would not take responsibility as I didn’t have my receipt.. Clearly it’s their faulty product.. Very disappointing they would do anything about it.. Therefore now need to fork out money for a repair.
Well made – Stitching is immaculate, pocket size good. Sizing seems pretty fair, be warned it's not vanity sizing, size 6 is actually a size 6 and trends ever so slightly small. Even though it seemed thin when I tried it on it was actually pretty warm. For the price point and Australian wool that's all actually pretty amazing. Colour in real life definitely… Read more
does not match website. Dusty pink online looks like it has a very slightly orange undertone, when you receive it looks more like if you took a bright plum colour and faded it several times, it has a very strong purple undertone, the photo I added I picked natural lighting in the brightest window of the house for time of day. I'm not sure if I would have bought it if I saw it IRL first just because the colour is different, I would have preffered to receive the colour displayed on the website. I plan on keeping it because it's well made though, which is a difficult concept for most fashion retailers these days.
Positive reviews
Exceptional customer service – I wish to give Rashmi, the manager of the Marc’s store in Myer (Macquarie shopping centre) 11 out 10 for the way she professionally responded to a complaint I had in regards to a $50 Marc’s Perks reward I had earned and could not use when I went to buy something. I believe it was because it had expired. My issue was that there was no expiry date… Read more
given, to know when it would expire. Rashmi saw on my phone ( when I showed her ) the email from Marc and she also could see no evidence of any expiry date. Rashmi understood my disappointment and said she would speak to her regional manager. The next day she told me (on the phone) the good news that I could still use my $50 reward. Two days later I was happily back at Marc, selected a lovely silk shirt and Rashmi put the transaction through So happy with my buy, especially knowing my $189.95 shirt cost a lot less when my $50 reward was used. Thank you Rashmi.
The Customer Service From Marie (Marion Adelaide Myer) Is Next Level Amazing!!! – Love Marcs clothing for my petite clients in particular!!! The customer service I get from the fabulously efficient Marie (at Adelaide Marion Myer) is beyond amazing!! Thanks wonderful woman, you make my job much easier during my pre-shop & you always check on me to make & my sure I have all that I need for my clients!! I really appreciate you & the company is LUCKY to have you!!! Show details
Great fitting pants – I love the cut and fit of their wide leg pants, so much I needed to share it. Ive found consistency in the sizing of pants across the brand which makes online shopping great once you've tried on in store. Show details
Negative reviews
Disgusting customer service – Absolutely atrocious customer service. They do not answer phone calls and very basic email response. Missing item in my order and expected to wait 5 days for a response. Several requests for a phone call reply have been ignored. I do not recommend this company.
No Communication when emailed and FB messaged TERRIBLE SERVICE DONT RECOMMEND – Absolutely terrible service. (Emailed and Messaged) Website says process within 1-2 business days its been almost a week and the item still hasn't been sent. Don't recommend and wont be buying online from them ever again. I even paid Express Post but that seems like a waste now as the items are no longer needed.
Slow return process – I purchased a Cardigan, however it is too small. I followed the return procedure which was to email customer care 2 days ago with no reply. After 2 days I rang 3 times and left a message to call me with still no reply. The process appears way to slow as u must return the cardigan within the time frame. Looking forward to hearing from someone. Show details
Recent reviews
Clearly faulty top sent with no prior inspection – Sent clearly faulty top, inspection should have identified 25cm (right) seam being undone. In addition, large discolouration plus 3cm seam undone on left sleeve. If not faulty, design and feel of material and delivery were great. Will see what options customer service offer. Show details
Find out how Marcs compares to other Clothing Shops & Brands
Know better, choose better.
Faulty Lani jackets – Lani Jackets tried too many on they are all cut wrong and are faulty in the high neck section of all these jackets as they do not sit properly Show details
Awful customer service – After purchasing a couple of tops online, I tried them on when they arrived and one of them was too small. I waited to get to the store to exchange the small top or return the item but was turned away. It had to be returned online. I immediately wrote to csutomer service and received a curt message that my return was 2 weeks out of the 30day… Read more
return period and a return won't be accepted now. Nothing more. After shopping w Marcs for many years I won't be going back. I had just purchased $300 worth yesterday as well. Shocking customer service with this company. Don't risk it!
If you buy the wrong size online you can’t exchange it!!!! – Bought a jacket in my usual size. It was a full priced item with 30% off during cyber sale. Despite being my normal size this jacket was too big. Rather than exchange I’m expected to return and get a refund then repurchase the item in the correct size at FULL PRICE. Appalling. And don’t try calling the “customer care line’ - they never answer and email enquires look like they are outsourced and take ages to reply … Show details
Online purchase is never going through – it is interesting to know that my address default in my profile can not be used for place order. it is funny as I used it to make online order many times before and no issue at all. Place Order failed to work for many times for this online purchase. I was told by Marcs customer service that i need to try remove the items from cart and add again. i… Read more
did but still not work. then Mabelle advised i used / between my unit number and street number. it is ridiculous as i used this address as default and purchased online many times without issue.
the advise given by Customer Service Mabelle is totally useless. So i gave up purchasing Marcs online anymore. sorry you turn down customers with your unprofessional service.
2 items, both faulty – A couple of months back I purchased 2 items from Marcs. I tried to wear one straight away but discovered it had a hole in it. The second item was a winter dress so I only went to wear it recently and discovered it was also faulty. These clothes aren't cheap so wonder what has happened to a once quality brand. Won't be shopping again. The company had also made it difficult for me to return as would be outside their 30 day policy. Disappointing. Show details
Did not receive items – Paid around 200 dollars on online shopping . Specific instruction was given- to leave the items behind the side gate. Items were not left as instructed and thus the items were probably lost as I did not receive the items. Both Marcs and Australia Post claimed they were not responsible ( even though the item was not left safely as instructed). In… Read more
the end, I am out of pocket by 200 dollars. I still have not received the items as promised and was left to suffer the costs for others mistake .I'm extremely unimpressed but at least I learnt a lesson not to buy from Marcs again! My order number #MA00014768
Terrible online & customer service. Poor quality clothing – Have previously bought clothing from Marcs & the shirts lost their shape within 6months of use. Terrible quality. Made an online order, my order was lost, stated there was no record of it ever, despite showing order number in account & emails from Marcs. No refund was given. Show details
Bad customer service – Ordered 2 items. Received only 1 item. I have written to customer service 4 times in regards to the item I did not receive. Marcs customer service simply does not get back to me.
Woeful Online Customer Service – Hands down the WORST online experience I have ever had. The site glitches, stock is available and then it's not, you can't select the size you want to the bag even though there appears to be stock. It has been approximately a month now that I've been having issues with the site. What makes it worse is the customer service, it is non existent via… Read more
phone or email.
How the company thinks this level of customer service on a brand like this is utterly unacceptable.
Find out how Marcs compares to other Clothing Shops & Brands
Know better, choose better.
Terrible Customer Service – I have purchased some online items from Marcs a couple of weeks ago. one of the items is the wrong size and have left multiple voice messages and sent emails- NO RESPONSE! this is so frustrating and rude. The worst platform ever. it's almost line a scam. Also, my boyfriend placed an order with them, they charged him and delivery never arrived.… Read more
When I followed up, they apologised and said the order hasn't gone through! when where you gonna let us know???
Slow customer service – Same experience with some of the other customers. Ordered one jacket and got charged twice with different amounts. Tried ringing customer service but got voicemail every single time. I was asked to leave a message but no one called back. I ended up sending 3 emails and they finally responded after 5 days. I am in the process of returning one of the jackets so will see how long it will take to get my money back. Show details
Doggy online ordering website – I had same experience with the other customer. Ordered one item charged twice with different amounts. I doubt there are some deliberate code errors on Marcs online order system. In the end I got my money back but it was absolutely bad experience. Show details
Terrible customer service – After being a loyal customer of Marcs for many years I found my online experience very disappointing. Very poor customer service, I asked for assistance after I had difficulty logging into new website. No solution found they were happy to let my custom go rather than help find a solution. Such a disappointment and seeing as there are no stand… Read more
alone stores the online store is the companies public face and it's such a shame to see it so poorly run.
Beautiful clothes, great quality – I love Marc's clothes and have only had good experiences online and in store with them. They have great designs and the clothing is always good quality. The one thing to be aware of though is that their sizing does run small. If buying online, definitely measure yourself and compare to the size guide. Show details
Never ordering from Marcs again – I have been a customer of Marc's for years after purchasing directly from various retail stores. My online experience has been so shocking I will never purchase another item from this company again. The customer experience and support offered is nearly non-exsistant. The amount of time I have spent trying to get what I actually ordered delivered is crazy. DO NOT BUY FROM MARCS ONLINE
Product never delivered – I ordered several items from them 4 weeks ago and never received them. I have contacted customer service several times and they keep making excuses. Now they have stoop responding altogether. Looks like I’ll have to contact my Visa card company to get my money back.
Beware ordering mistakes – I accidentally ordered wrong size and immediately contacted customer service to cancel the order but was informed that this was not possible and I would have to return item post delivery. The returns process is very inconvenient for overseas buyers purchasing clothing as gifts.
Quality Standard of Clothing Dropping and Sent Wrong Size – The website, ordering and delivery were first class. The woolen garments sent were or a lesser quality than last year. One of the garments was the wrong size. Never again. Show details
Disappointing customer service – I bought a jacket online almost 20 days ago . Haven’t received the parcel and no one at Marcs respond to any query or email. They have also disconnected their phones and if you try to call, you’ll just get to an answering machine.
Lovely quality – Easy to navigate website. Always great quality clothes. Quick postage and easy to communicate with. These clothes last and last, the colour is still vibrant, I have purchased several items over the years and I still wear them and they still look as good as they day that I bought them. Show details
Today I got three items from Westfield Eastgardens Myer Marcs NSW was amazing service the price wasn’t that’s expensive and the service was great Show details
The best quality clothes. Very fast delivery. A great company to deal with Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.