Market Direct Campers NSW, Sydney

Terrible quality product and terrible customer service. Went off grid first time in our XT10E anniversary model about 1.5 yrs old and the solar system wasn’t charging the battery. Reached out to MDC for help via their online form as no one was available on the weekend. No response so had to leave camping and come home. Few days later Thomas from… Read more

MDC responded with a sales pitch email. Advised him I was was seeking some help with the solar and was told to see an auto electrician…. I reminded him how new the van was and that it was the first time we were using the solar off grid. I asked if I could bring it in for someone to look at it and he then escalated the issue to their advocate Steve Zammit. It’s now been 2 weeks and 3 follow ups later I’ve heard nothing back. Worst after sales support ever. Sad thing is the Facebook group for MDC XT10’s owners offered more support and help than MDC. Unfortunately everyone has told us that the Projecta system is useless and everyone has replaced it but MDC continues to install it and offer no support. We loved our little van and now after going off grid we just want to get rid of it before anything else goes wrong as they don’t offer any support whatsoever.

Dear followers (Just having a go). Regards to MDC. Off Road 4x4 C/Van or any of they vans .No matter how they say how good they van are .Looking after there customers is complete rubbish ,And Warranty just a Con . Do not purhase one they from a nother country Completely Rubbish Don’t waste your hard earned money . (We Australians … Read more

getting sick of being ripped off they dictate the terms from O/Seas Company’s . And our own People ripp us as well. Thank -you and good night !!!!!!!!!!

No after sales service or warranty – I have had a leaking roof, broken awning, TV doesn’t pick up channels, heater doesn’t work, and multiple other issues which they refuse to fix. Don’t buy these caravans. Legitimate warranty claims are denied and all after sales repairs outsourced. A direct quote from one repairer “cheap overseas crap”. Avoid these vans and this company. Show details

The Little Van with the Lot! – We have recently taken delivery of our MDC Forbes 12+ after purchasing is at the Sydney Caravan & Camping Expo. We went armed with a clip-board, spreadsheet and a long list of questions - ready to get the answers we wanted from all the distributors of hybrids at the show. We met Luke Sheldon at the MDC stand and he very patiently addressed every… Read more

question we had and went out of his way to make us feel comfortable with the MDC range. At 5'2' I needed to know that I could manage the Hybrid setup, and at 6'2" hubby needed to know he would fit! We're loving our van, and have received heaps of interest from other people, but due to Covid, we haven't been able to use it as much as hoped :( We're planning on one day making the 'big loop' and might even go visit Luke, to thank him for spending his time, helping us make this decision :)

2012 T Box – I have had this soft floor trailer since Sept 2012 done many happy KMs on some of Australia's roughest roads after 8 years only 1 small problem a flat tyre tent and trailer 5 star. In the 8 years only needed to replace the tent cover purchased through MDC spares great service and fast delivery. Soon to upgrade to either a forward fold or XT. Wouldn't buy anything but a MDC. Show details

Fears not realised – I had a lot of anxiety going into the purchase of a camper as they are an expensive item, normally stretching the common family past their actual needs but offering a much better camping experience. A lot of begging and wife points are needed to buy one and any issues are usually face destroying and embarrassing for the poor bloke. There are many… Read more

horror stories online and I just wanted to spend hard earned money on something that works and would live up to the promise.

With this anxiety in place, I looked at the Explorer FF ($15k) with my wife and kids up at the Newcastle showroom and after a bit of tyre kicking and convincing the decision maker how much this would benefit the family, we were seriously considering the Explorer FF. The Jackson FF ($20k) was more suited to our needs but outside of our price point. On the drive home the missus somehow decided that if we are going in for $15k then we should make sure we are happy with the purchase and spend the extra $5k for the Jackson. Not sure what she is repenting for but at least I would have somewhere to live.

Upon calling the Newcastle dealership after I returned home, I found out I would be charged $800 for freighting it down from Brisbane to Newcastle or Sydney which wasn't mentioned during my initial discussion. This combined with the rego (~$500 for 1525kg trailer and the insurance ~$360 through NRMA) and an electric brake controller (TowPro v3 installed ~$650) would push the on road cost out to over $22,000.

I initially smsed the Newcastle dealer to ask if the Explorer comes with a water gauge like the Jackson but didn't get a response as it was late in the evening. Impatient and keen to strike whilst the iron was hot, I ended up calling the 24x7 online sales number and Steve B. in Brisbane answered. He agreed to waive the transport fee of $800 and sent a quotation through to that effect that night.

I ended up putting the deposit down and had a 3 week wait time for delivery to Sydney. Steve B. was quite patient with me as I was concerned that Covid would shut down NSW to ACT and wanted to make sure I could get up there to pick it up before any closures occurred. I was calling every other day and he was always available to talk and keep me informed. He also has somewhat of a splendid mullet in the youtube videos which is quite endearing.

Once I picked the trailer up from Sydney, I returned home and found that a pantry drawer runner had problems and threw its bearings all over the place. I called Steve B. and he advised to put in a warranty claim which I did and I was contacted the next day and advised I would be sent a new runner and a local reparier would fit it. As there were none in stock it will be a 6 week wait. I managed to donkey it back together and the drawer kind of works so it is not a major issue but I need to be careful with it until it is repaired.

The other issue I had is that I lost a slide bolt and R pin from the boat rack after forgetting to replace it after removing it to close it. I emailed Steve B. and he organsied for a new one to be shipped to me with no questions asked. This was unexpected but appreciated as I was at fault.

If this is the way MDC treats all of their customers, then you should feel confident in a purchase from them. These trailers are made in China and yes there will probably be small problems. How these problems are dealt with is the important thing. I would be confident to refer MDC to friends and colleagues as they have been a great company to work with so far. They have a great library of videos online and good after sales service.

I will be showcasing and reviewing the trailer in future Youtube videos on 'Dugies all Australian 4x4 Outback Offroad 4WD Adventures' channel.

Chris.

Forbes 13+ 2022 – I'm not going into the whole story but be very weary of this company heaps of problems with ,van and staff once you have brought it, thay don't give a crap the worst company I've come across owned my van 1 month had to be sent to qld for 2 months roof leaking, if your thinking of buying a MDC think twice and then GO SOMEWHERE ELSE, RUN, not… Read more

worth the drama $50000 piece of junk Troy UPDATE ! here's a bit of a laugh , yous make out you are doing me a favour by paying to have my van taken to qld from nsw BECAUSE IT LEAKED WATER ALL OVER THE BED, but that's my fault MDC, Made, Deffectively in China, ps I tell everyone I meet that mdc are not worth the drama and to pay for QUALITY, Not crap, all mdc labels have been removed IM ASHAMED TO LET PEOPLE KNOW (shhh, I own an mdc) I can hear the laughter as I travel Australia (mdc, my dumbest choice) Australian made, dearer bit BETTER

**Poor warranty service** **Brake issues since purchase, reported 17th Feb and still not repaired more than 3 months now – **Read below before you make the decision to purchase*** **Also read the reviews re: warranty on product review** **Buyer beware** **Horrible warranty experience - My experience so far below - Picked up $50k Forbes 13+ 05/12/20 - Antenna handle fell off upon demonstration - Brakes stopped working on one side, and the other side got extremely hot -… Read more

Lodged warranty claim with MDC approximately 17/02/21 - MDC requested I take the camper to a repairer even after they knew the brakes were not working - After I advised them it was illegal to tow and dangerous, they then attempted to have me pay for towing - I refused and sent them the ACC link which indicates responsibilities for towing. - in the mean time as I needed the trailer fixed I arranged for a service and repair of the brakes from a mobile mechanic - MDC contacted this mobile mechanic and advised him they will pay for call out cost and diagnosis, and asked them to contact when on the road side to provide information - Brakes were inspected and serviced and very far out of adjustment - The mobile mechanic called me and advised that he didn't want to speak with MDC as they were arrogant and rude - The Mobile mechanic sent the invoice for the works to me which I forwarded onto MDC - MDC threatened legal action and accused me of fraud for sending the invoice to them - after further argument they offered to contribute $40 to the invoice for the diagnosis and advised it was not a warranty issue. - After dealing with the Mobile mechanic I ended up paying for the cost of service and leaving the cost diagnosis and call out to MDC which MDC have never paid, and the mobile mechanic continues to chase me for the monies owing. - Went away for Easter 30/03 first time using the van since its repair - Travelling down a hill near Thredbo and noticed same symptoms - Pulled over and checked brakes, one side extremely hot and other side just warm - allowed to cool down roadside for about 2 hours and continued on to camp site - upon driving down hill into camp grounds lost all brakes in the camper trailer. - contacted MDC and advised of the returning issue - MDC requested I lodge a new warranty claim - MDC opened new warranty ticket on my behalf - I reminded MDC that the repairer will need to be mobile as the trailer cannot be towed safely without brakes. - MDC have refused to arrange a mobile repairer stating that it is not practical, and have also now refused to tow the camper trailer to the mechanic. Their words taken from email as per below.

Hi [Name Removed],

"At this stage MDC will not be providing a tow truck to get your van to the repairer. Once your van has been inspected and should the determination confirm a manufacturing issue, it will be at this point MDC will review your invoice for consideration".

My regret is that I read the other reviews about how this shocking company deals with warranty claims.

This is ongoing and has now been escalated via Fair Trading and ACCC

**** Do not buy from this company ***

***. UPDATE 28/04 ***

- Camper trailer still not able to be used - 26-04 tried to book it in with the company whom MDC Nominated as the repairer - nominated repairer advised they needed to contact MDC - 28-04 nominated repairer advised they are waiting for call back MDC -28-04 Sent an email to MDC as follows

“ All,

Further to recent emails I have since contacted Ace Brake service in attempt to book the trailer in with them for these repairs. They have mentioned that they have contacted you and are waiting for a call back. Please contact them urgently so that my trailer can finally get repaired.”

- 28-04 received following response Let’s just be clear on this David, it is being evaluated as to what the alleged fault is. Following steps will depend on their report.

The worst after sales support! – I purchased a new xt12 off road van, it has been to 2 mechanic shops and spent a further 21 days in the MDC showroom for repairs and is still not right. The communication or lack of is very unprofessional and they will not apologise even after they clearly make promisses they never keep. stay clear of they company as there after sales support is not there! Show details

It’s a ahhh moment picking her up – From start to finish I was confident with the choice I made after reviewing information on the website, then viewing the little beauty at the showroom. Staff are top notch and know their product and stand by the product proudly. Videos are concise and there’s a supportive community of owners on Facebook with a huge amount of helpful hints and… Read more ·  1

advice. The staff engage there too End to end MDC will be there just like your little beauty is in your rear view mirror...

Great service – This is our second purchase in 12 months. Great service from the team at Lansvale, big shout out to Ross there. We loved our camper, but the Forbes 13 is amazing Show details ·  1

warrenty – We had a couple of problems where the Warrenty team have been very helpful. Big Thankyou to Mitchell whom was extremely helpful. Faults now fixed. We are very happy with our Xt12HR and would recommend MDC. Linda and Ron Howard Show details

Good camper trailer, good price and built tough – Walked into show room at sydney and got to look at every camper set up staff walked me though everything Great range with all different price points Quality was amazing even 2 years later after a few trips nothing has come loose Show details

Excellent caravan – I looked at the MDC caravans and trailers at several camping shows. I was at the Melbourne show and decided to buy the Forbes 13+. The sales man was helpful and very knowledgeable. He gave me almost an hour of his time before I was satisfied that I had all my answers. He was even happy to take phone calls and text messages to answer further… Read more

questions. Living in NSW my caravan was transferred to the Sydney store once it was built. This was easy and the pick up was easy. The demonstration was thorough and easy to follow. The caravan is extremely well made and comes with so many additional extras that make the value superb. The size of the interior space and the beds is all excellent. The proper adult sized single bed is an excellent addition to the caravan.

love my robson – Me and my family love the robson and having 4 kids under 4 sleeping comfortable and happy makes camping fun. It's easy to set up and take down. best camper out there..

XT17HRT Perfect for Us – My wife and I bought an XT17HRT from the Sydney store. The team there were very knowledgeable about the MDC products. We chose the XT17HRT becasue of it's offroad ability and there is only two of us travelling, it has not failed us so far. Thankyou MDC Show details

I regret ever buying from MDC – Warranty claim refusals and the customer service is horrible. I regret ever purchasing through them. I really should have gone to the competition. The little i saved purchasing through them wasnt worth it. Don't do it!!!!

Horrible after sales team – On purchase of $26000 trailer I was promised a solar panel as part of the deal. When picking up the trailer I was told they were out of stock of the portable panels and they would send one out the next week. After about 30 phone calls my panel arrived 10 months later. Avoid April 9th 2019 Update: Don’t trust Facebook owners group feedbacks Be… Read more

careful on mdc owners groups pages as if you say anything negative towards the campers the mdc team will call you a liar then get the admins to delete your response and block you from the page. There is no true feedback on those pages.

Warranty service from hell XTT – I have had my Robson XTT camper for almost a year and after my first short trip my electric brakes completely failed. I had to limp home. I put in a warranty claim, 4 weeks later because MDC warranty are pathetic I posted a bad feedback on face book. The next day Mdc contacted me instantly and semi rectified the situation. The next trip I took the… Read more

camper on, once again the brakes had completely failed. I put in another warranty claim again. That was 7 weeks ago. Apart from the usual “we will get back to you” or “sorry that person doesn’t work here anymore please be patient” my $26000 camper sits at my house unusable. I am meant to be going on a months holiday starting this week and have had to cancel the trip. So just a heads up for anyone who wants to buy a MDC camper. Sales are very quick to sell you the goods with all the promises in the world if something was to go wrong. But the reality is the warranty and after sales teams are and without putting $100 in the swear jar. They are just simply pathetic. I will never buy one again and I am very seriously contimplating selling this pile of crap. My friends who were interested in buying one of these have now also seen multiple other customers having great difficulty with warranty claims and are spending their hard earned money elsewhere. I wish I did too

MDC Jackson FF – Had the Jackson FF for a couple of months. Second trip out and loving it. Only issues we’ve had are operator error and the strip lights were wired back to front - easy fixed after a quick email to MDC. One tip we got from the guys at hand over was to put a damp rid type thing in the camper. I reckon it’s saved us. We packed it up dry however after two weeks the pot had a fair bit of moisture in it. Thanks MDC.  Show 2 replies

ball weight and how to rectify excessive weight on landcruiser – just completed first trip away out west and free camped my main problem was that with the camper empty with basically very little gear in the camper my ball weight was 205 kilos being towed by a v8 100 series wondering what to do when I load up for for next trip in october  Show reply

MDC Cruizer Slide – Looked at all the other brands and decided to go with the MDC Cruizer Slide. No problems whatsoever, no warranty claims. We are very happy with it.  Show reply

Tough little unit – We bought our XT12DB to do Cape York what a tough little unit it did the OTT and Frenchman’s with minimal damage. We love it. It’s easy to set up and pack up. We had a minor warranty issue on the way up but the parts were waiting for us at the Tip. highly recommend these rugged little vans!!!  Show reply

Our jackson forward fold is awesome – We bought our camper 18 months ago our first big trip was to Birdsville ,winton , long-reach and back to Darlington point we had an issue with wheel alignment but when we got home mdc couldn't be more helpful.We have since done another trip to Birdsville to port auguster to home again and am as happy as a pig nothing broke and we did some hard… Read more ·  1

driving along some horrible roads they were so different to the year before .Well worth the money and a great camper and many more camping trips in front of us cant wait til we take it out again .Good on you mdc and vaughan and staff bloody awesome

What’s all the fuss about.....great camper – Had my xt12 almost 2 years and in that time done close to 30000ks. Had a few little issues but would expect the same from anything...is incredibly well put together and now I have the confidence to take it anywhere....love it. After sales service has also been second to none....haven’t experienced this sort of service from anyone.  Show reply

Love my XT12! – Bought an XT12 in 2016. It has been amazing to travel in. Slightly on the heavy side but worth it in off-road quality. Have done about 40000 km so far and only minor issues. Well worth the price. Great van!

Living the dream – Couldn’t be more happier owning a MDC caravan, taken mine to hell and back and it survived with flying colours. Highly recommended them and great value for your money. Their service teams go out of there way to keep you on the road.  Show reply

Happy campers – We love our compact xt12. So easy to tow and park. Everything we need in a van. We purchased ours off the showroom floor at 12 months old. Everything works perfect. Great for a lady driver to manage and set up. Good informative and helpful staff. Very happy.

MDC this isn't camping it's clamping – Our XT15HR is the Best value for money van on the market in my opinion and after sales service has been flawless & if you ever have a problem don't even think of ringing up with a angry attitude because the friendly staff will always make you feel happy & you will be because they stand by their product.

Fantastic Van! – We have owned an XT12 now for 2 years . It has been fantastic and we have taken it over some very tough terrain. We have done approximately 40,000 km with it . We have two kids (1 and 2 year old) and the set up is perfect.

Four years later still rapt in our MDC – It’s been four years since we’ve purchased our mdc soft floor trailer and in then that time it’s travelled almost 25,000klm and allowed my family and I to experience so much of this great country. We’ve had a couple of small issues but always fixed no fuss with great service. Been able to camp with other owners and staff also. My next upgrade which will be a hard floor will be another MDC.

Love my mdc camper trailer – We got our camper earlier than expected. Any issues we had have been sorted quickly when we went through proper online procedures. Love our camper and if we decide to upgrade we will definitely go through MDC.  Show reply

There is no customer service this is the a lemon i will never buy fron your company again and i have told all my friends not to buy your caravans Show details

Love it – Love our MDC, had it for four years and has been awesome. Next upgrade will definitely be also a mdc.  Show reply