Maroondah Heating and Cooling

The technicians who came out to fix my Evaporative Air Cooler (It turned out all I had to do was flick the circuit breaker in the fuse box) were polite and knowledgeable. Unfortunately not so the service co-ordinator who I found to be very rude.

Had evaporative aircon installed by them some years ago, was never satisfied it was quite right/ strong enough to do the job, it eventually packed up, getting a quote to replace it, the chap recommended going up two sizes confirming for me the lack of understanding of the basics by the sales people

Amazing Service. I called the office after the control panel to our ducted heating 'died' and Brea in the service department went above and beyond to fast track the technician's availability (after I explained my husband is at home with a terminal illness). The next day Kevin came out and fixed the issue. Both Brea and Kevin are standout employees and we are so very grateful for their incredible service and support.

March 12.2025 James from Services Department at Maroondah Heating and Cooling. Provides very Professional and accommodating Services, and, goes out of his way to provide excellent service. Recommend Maroondah Heating and Cooling. Has my 5 Star rating! Dave Cullen my salesman provides Professional trustworthy advise on my first split system that still runs in perfect condition 7 years later. With Gratitude Christine Whalan

Great job fixing my ducted heating in this freezing weather – Our heating stopped working since a week in this freezing weather .Person from this company came named Sushil,he was brilliant he fixed it in no time while few people said it might cost us fortune.So thankful to them and not going anywhere else again for any repair or servicing.

Extremely dissatisfied with the service. Someone came to service my air conditioner and the guy was on his phone which looked like he was texting most of the time. He removed the clean filters and said he would clean them, they were not dirty, I saw them. He then went through the different functions on the remote and that was it. The condenser… Read more

which is on the roof wasn’t touched and I was told he would come back when it’s dry, ok fair enough. However I was sent the invoice immediately and phoned a couple of times for the money. Really ! what about customer satisfaction and reliability. I certainly don’t want you on my roof texting. You broke the trust. A lot of money for doing hardly nothing. Money is the main interest with this company and not customer satisfaction. Try going to Coles asking for two chickens and you will take both and pay for only one and the other one in a few weeks and that’s only a few dollars we are talking about. Do the Full job and send your invoice, not half of the job. I couldn’t trust you to even come back. Disgusting service.

Money isn't the only important thing in life; customers matter too – We have used the services of Maroondah Heating and Cooling since 2006. I am sorry to say that their work seems to have gone a bit downhill since then. They were recommended to me by a tiler I know well. The first time they installed a ducted gas heating system at my house it was done very professionally. Their workers never made the one mistake… Read more

that nearly all tradies make when they come to a house where brown-skinned people live: telling said people that their choices are wrong and the Anglo way is better. I called the CEO at the time and congratulated him on his workers' professionalism.

This was underlined some seven years later when the remote control of this first system started playing up. One of their staff came over and tried to fix it. He made six or seven visits and when he finally had to admit defeat and replace it with a manual control (attached by a wire), he only charged me for the cost of the device. All those trips were off his own interest. I was full of admiration at his professionalism.

So we called them back in 2019 when we needed to replace the ducted system as the motherboard of the heater had failed and these units are no longer being made. This install, too, went smoothly.

Recently, we decided to replace the gas system with an electric one. We called Maroondah and their adviser came by. He was very professional and advised me against putting in an electric system in the ceiling space (which would have cost us close to $20,000), instead pointing out that with all the reverse cycle units in my house, another two would provide sufficient heating. He could well have kept silent and gone with my idea so his firm would make a lot more money. I was impressed by his professionalism.

But thereafter there were a few screw-ups. This consultant drew up a map for installation of two reverse-cycle units and an electric water heater. I was happy with the quote and Maroondah set a date for the reverse cycle units to be installed. But the guy who landed that first day, a Tuesday, was not up to the job; he came and asked _me_ where the units should be installed. I know nothing about heating or cooling. I asked him to follow whatever instructions the company had given him. Then he asked me how he could bring in the bigger of the two units into the house. I opened the swivel doors in the lounge and showed him.

After that he went out and I saw him talking on his phone. Then the consultant called me and asked why I had told the installer I could not show him where to put the units. I responded that I had said I could show him the rooms but not the positions as I was no expert at that and he (the consultant) had decided that based on his knowledge and experience. He did not seem happy at my response.

After that, the installer suddenly left. God knows why, he never told me. The company called me a little while later and said he had gone because he was not suited to the job at hand and that another guy would come the next day, a Wednesday. When this second guy came with his helper, things went smoothly - until the man who had to remove the existing gas strip heater turned up. This chap's work was really shoddy; that strip heater has been there since we moved in and there were loads of cobwebs behind it. He did not bother to clean up. And he turned off the pilot light for my existing gas water heater and went away, something I did not notice until Saturday that week as I am the only person in the house and I use hot water only for my daily shower.

On Saturday morning, as I was getting ready to go to my daughter's house, while shaving I felt the water was a trifle cold. My shower was even worse. [It reminded me of the time in 1998 when the Longford gas plant blew up and we had to take cold showers in the middle of winter.] I had no time to look at the heater at that time, and had to put off an inspection of the heater to Sunday.

When I looked on Sunday it became obvious to me that there was no combustion taking place - in other words, the flame had gone out. I was unsure whether gas was coming in or not and after a few efforts to light the pilot light failed, I gave up. This heater has no window that shows the pilot light; one has to lie flat on the ground to see if it has been ignited, something I did not know until a guy from Maroondah came by on Monday and showed me how to see the pilot light. I did not want to test if gas was coming into the system or not as I did not want to blow up anything. So I made a complaint on the Maroondah website.

Early on Monday, I got an email from a Maroondah official apologising for what had happened and promising to send someone over within an hour. True to this pledge, a man turned up and lit the pilot light. But I had to wait until evening for the water to get hot. After two days without a shower, I was not exactly in a good mood. I replied to the manager's email and told him that the invoice would have to be reduced by at least $250 for the casual way in which the gas guy had done his work. I got no reply.

A few days later, the chaps who were installing the water heater came by. That went smoothly until the afternoon when someone called and asked whether it was okay for the electrician to come by the next day. I did not mince my words, telling this chap that they would have to reduce the amount to be paid by them even more if this was going to be the case. As it turned out, this worked. The electrician came by after an hour or so and made the necessary connections. By night-fall I had hot water coming in from the new heater.

When I spoke to the consultant to thank him for his advice, I also told him about reducing the amount on the invoice due to the screw-ups I had had to endure. He flatly refused and that, more than anything, told me everything about the current set-up at Maroondah. If $250 matters more to a firm of this size than a satisfied return customer, then something has changed and not for the better either. What does it profit a man if he gains the whole world but loses his own soul?

Terrible service – Came to service evaporative a/c. Charged $290, on the spot and said they would come back to replace the control cable. Never returned (leaving non-functional A/C). When emailed about it they sent an additional quote for $750 to finish the job.

Terrible Experience with Maroondah Service – I recently had a highly disappointing experience with Maroondah Service regarding the repair of my Sealer Braemer heater. I called them for assistance, and they sent a contractor to assess the problem. To my surprise, the contractor arrived only to inform me that he wouldn't touch the heater due to supposed compliance issues. This left me puzzled… Read more

and frustrated, as I had previously hired two contractors from different companies who resolved separate issues with the heater without mentioning any compliance concerns. Dissatisfied with their unhelpful contractor, I decided to seek help from another service provider. Just one day later, a different contractor arrived and managed to resolve the issue within half an hour. It is baffling to me how Maroondah Service failed to address the problem while the subsequent contractor could fix it so swiftly. To add insult to injury, Maroondah Service has the audacity to charge me $143 as a call-out fee, claiming it is for the contractor's visit. It is worth noting that the original price they quoted me for the repair was $280, which makes their call-out fee almost half of the original cost. It is outrageous that they charged me such an exorbitant fee for a visit that lasted less than half an hour, during which the contractor didn't even bother to open the lid and identify the issue. Despite my attempts to reason with them and request a resolution, Maroondah Service has stubbornly refused to acknowledge their shortcomings or provide any satisfactory remedy. I am now left with no choice but to escalate the matter to consumer affairs and pursue legal action if necessary. I am genuinely puzzled as to how Maroondah Service managed to receive five-star ratings from some customers. Based on my experience, they deserve zero stars for their lackluster service, unprofessional conduct, and unreasonable fees. I strongly advise others to steer clear of this company and explore more reliable alternatives for their heating and repair needs.

Appalling service! – Elderly parents , no heating , been waiting for two weeks for quote apparently sent in “ mail “ . Now after close to four weeks told needs overseas part, REALLY! Middle of winter 94 year old and 87 year old . Disgusting service and appalling company to deal with . Can’t believe they are still in business.

Excellent Company To Deal With – We have used Maroondah Heating & Cooling previously and have found them competitive with their prices and they have done excellent work. They have been excellent to deal with from the lovely receptionist Rachelle to Stewart one of the main installers of our new split system. But the main person is Dave who organised our job and was just terrific.… Read more

He really has his finger on what is going on, even when under pressure just before Christmas with our job done on 23rd December he made sure everything went to plan and we had the new split system installed before Christmas, which was wonderfull. We would absolutely recommend them and have no hesitation to use them again.

Mt Evelyn Bonnaire gas system install – Maroondah Air has looked after for 20 years. Once again, excellent customer service by Maroondah... quick to arrange the quote via Dean, very competitive, and the install was done very soon after by Daniel. Extremely happy all round. Highly recommended.

Warm and Cosy again!! – Can't thank all involved enough for installing a new Bonaire Gas Ducted Heating Unit. Every one of the guys were on time and went the extra mile to make the process run smoothly. Especially Jake Maxwell, identifying the problem, Dave Cullen, working out the best price and Unit for me. And Mike, with his young assistant Jake, who installed the… Read more

Unit. Mike explained to me how the Remote Control worked, checked to make sure there was no Carbon Monoxide leakage into my house and left my property leaving NO MESS for me to clean up. Any time I rang the Office, the girls were always helpful. Greatly appreciated the follow up call from Rochelle to see if the Unit was doing its job. A Great team, doing a GREAT JOB. :)

Insane call out fees for doing nothing! – Waited over a week for a repair man to come out to look at a broken Brivis ducted gas heater which I advised them it was a very old unit. When they finally came out, the guy just took the cover off and said 'it's an old unit, the electronics is knackered you'd be wasting your money fixing it'. Turns out he didn't install new units, he'd have to… Read more

book someone else to come out and quote on that- with another week+ wait with no heating! The bill for this 'service' was just under $250 - for literally 10 mins to tell me my heater was old! The supposed 'sweetener' is they would waive $100 of this bill if I bought a new unit from them... I don't think I've been charged this kind of call out fee for emergency plumbers, let alone something I booked for a weekday a week in advance. Incidentally the price they quoted on a new unit was not cheaper than other places even accounting for their 'get some of your own money back' scheme. Needless to say I went with another company for the new unit and I'm glad I did!

Recent Experience - Heating Installation – Maroondah Heating and Cooling made the process of replacing our broken ducted heating unit so easy and straight forward. They were quick to book us in (which was welcoming given it’s cold and our old heater wasn’t working) and provided great customer service throughout. Would highly recommend them.

Review on Maroondah Heating & Cooling – From the initial email I sent to Maroondah Heating & Cooling showing them my ducted heating I had- they were prompt and efficient. The guy who came out to check my ducted heater explained the problem and advised he could fix the problem but due to the age of the machine there was no promise it would last. I agreed to see a sales rep who wasn’t… Read more

pushy and I asked for add ons and he explained the extra costs. I told the rep I wanted to think about the purchase and he was fine with that. I knew what I had to spend and went ahead with the purchase. It was installed 2 days earlier that I booked which we great. The two girls I have dealt with one being Rochelle and also another lady have been so friendly and helpful. The 3 guys who came and installed the system were fantastic too and took my old ducted heating away as well which was very much appreciated . Fantastic company to deal with from start to finish Cheers Gillian

Daikon Split system installed – Turned up on time. Great service knowledgeable about system and Govt requirements. Installation with minimum fuss. Highly recommend this company

Great service – Repair to our main cooling system was dealt with quickly and efficiently. Brooke and Andrew provided knowledgeable advice and great support. Felt confident they were only doing what was necessary. Would definitely use them again

Waste of my time – Called wait 2 weeks for a service tech, when they arrived they could get on the roof because of some light morning rain, I had to reschedule, bumped another 2 weeks, ,I called to confirm my Friday for my Monday appointment & a lovely bloke came , but he didn't have the large ladder to get onto the second story, he apologized so again I called the… Read more

office again to reschedule, they said I had to wait another 2 weeks, if that's your level of customer service, I'm surprised you are still in Business, their care factor was zero, I waited a month for nothing, sort yourselves out, I called another company

ALL YEAR ROUND COMFORT – Based on my experience, I highly recommend Maroondah Heating and Cooling if you intend to install a reverse cycle ducted air conditioning system. From the spotlessly clean showroom, to everyone I was involved with, it was an impressive experience. In particular Glenn who calculated which system would best meet our needs, to Phil, Tim and Kenny who… Read more

installed it and Steve who commissioned he system, it was a smooth and professional job. All were courteous, friendly, thorough and consulted me when necessary e.g. unit, oulet vents and return air register locations. Last but not least, from acceptance of the quote in early December Maroondah Air met the promised installation date of 18 December2020

Once again, excellent service – I once again prevailed upon the services of Maroondah Heating and Cooling. When my late husband and I purchased our home, we found that we had inherited two split system air conditioners. Unfortunately, no instructions had been left by the previous owners. Since we also inherited an evaporative cooler (later Maroondah installed a new one), we… Read more

didn't bother too much with the refrigerated machines. That was until a very humid few days. On they went and I fumbled around and discovered they weren't functioning too well. Maroondah sent a charming young man named, Sushil. He was efficient, informative and extremely courteous. Maroondah Heating and Cooling obviously take great care when choosing their employees. Like Jake, who serviced our heater and evaporative cooler, Sushil was excellent. I highly recommend this company.

Great job, great team – I can strongly recommend Maroondah Heating and cooling for the supply and instillation of our new Ducted evaporative air conditioning. All staff, from first contact with reception, quote and advice from Dean and to final instillation were friendly, helpful and courtesy. The instillation team were friendly, respectful, worked hard and cleaned up at the end of the job. The prompt service before Christmas was much appreciated.

These guys are great, really helped us with our heater – Very satisfied customer, they were very prompt on the day after I called and were very polite and knowledgable, thank you

Very happy with the service – Michael came to give me a quote to replace just the evaporative cooling unit. I was very pleased with the price. Communication with both the office staff and installers was excellent. Very helpful and friendly. The installation of the new unit took about an hour. Very pleased with the service provided. Thank you Maroondah Heating and Cooling.

Disappointing – A heating unit that was thoroughly serviced by this company failed after five months (over summer/early autumn). I was asked to pay another callout fee to have the service person tell me that the heater needed replacement. Would I like a quote? No thanks, I'll go elsewhere. Prompt? Yes. Effective? No. Value for money? Little. Bill for disappointing service paid most reluctantly.

Air Conditioning Installation – This installation was prompt and efficient. Glen came, clearly discussed our options, measured up and quoted. The installation, by Mike and electricians arranged by MH&C, was completed in a workmanlike manner. He was friendly, knowledgeable and informative. Everything was left clean and neat.

Ridiculous Quote - LG Aircon – Was quoted $1377 to fix an LG Aircon to supply & fit a new circuit board & fan motor. The actual problem turned out to be a $19 fan motor capacitor. Would not recommend.

Fitting of new gas heater – I find Maroondah staff courteous giving clear details of their product. There was no high pressure sales just an honest man explaining the options. The installation was carried out promptly and efficiently

Ok !!! – We had add on AC installed and later on a new heater... We had several installation issues BUT to be fair they have “ owned them” and sorted them fairly promptly....

word of mouth – We are happy with the service provided by Mike for the replacement of our heating system. He was patiently explaining all our queries and suggested ways to minimize our gas costs.