A complete failure on all levels of service.
Stay away from this company. Their contract is unfair, they demand commission on debt they had no involvement with, they fail to recognise massive failures of service, fail to want to remedy it, have extremely poor customer service and then get pushy with their own clients to chase money they are not due.
The only money they can collect is from you.
The only money they collect is from you. Their sales team told me they could do a lot more then they actually had power to do. Once the debtor blocked their number they couldnt do anything else but send a letter that was to be ignored. $500 down the drain.
Have been in business for over 17 years and used other collection firms including a Solicitor to recoup funds which ending up costing more than what was recouped. Marshall Freeman is the only collection agency that has recovered all of our owed debts, I can not rate them highly enough. Process was very easy & professional.
To garnishee or not to garnishee
They correctly know that once a person is bankrupt, the general rule is that his or her wages cannot be garnisheed. But there is an exception as the bankruptcy trustee can arrange a garnishee. I had a phone call from them the other day demonstrating that somehow they have staff who do not appear to know this, despite being debt collectors. I could not get a word in before they hung up with a threat. Staff training appears to have let them down.
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