Happy to collect fees
Called to follow up debt recovery for the 3rd time today. 3rd person i've spoken to with no knowledge of background information of the debt. Have to explain issues again and again.
They made no attempt to contact alternate references until prompted today. After they went to voicemail I was told "to be honest, I wouldn't waste your time. Cancel before you get more fees".
I did immediately. Thanks for nothing.
Dont waste your time or money
Regret ever signing them up. They only chased clients when prompted by my emails yet continued to charge their monthly fees. Emails sent to them go unanswered and constantly had different people working on the active cases so no one can be held accountable for their lack of activity.
The most unprofessional company I've ever come across
Wow, where do I start.
These guys are the absolute worst.
Marshall Freeman Collections don't really collect any debts.
- They charge you for debts that you collect on your own.
- Their fees are way above industry averages.
My first time using a debt collector. Lodged 10 Debts from one client. I spent as much time resending information and on the phone with Marshall Freeman as I used to with my client. They were constantly mucking up figures and we were being accused of not providing correct figures. We had to resend figures over and over to many different Marshall Freeman staff.
If you have more than 1 debt I would advise against using this firm. They just added to my financial headaches and admin time and we had to pay them for the privalidge.
Fees for no service - an absolute disgrace
This company has not provided any services to me over the past 10 months and continue to take money from my account. When I contacted them, their default position was please "email us" as there is no one in management to take your call. They should have learnt from the Royal Commission into the Banks that people should not be charged for NO SERVICE! DO NOT USE THIS COMPANY!!
They forget who their would be client is
This one is mostly my fault.
I looked at enlisting these people to perform collection for me. I spent a lot of time with their customer service. All of whom are very efficient and friendly. The issue comes in that I forgot to clarify their location of services, believing them to have a "Newcastle" office as if you search "Newcastle debt collection" they're the first hit on Google. So, I took this as assumed and forgot to ask the question.
Now, I signed up, lodged a debt and it was loaded into their system. I put a note on my account "do not ...contact defendant in any way till spoken to me" there is a note saying letter demand sent - they say it hasn't been, but I have to take their word for it in essence. Within approximately 4 business hours, I realised, something clicked, maybe I was doing more research (which I should have done prior) and discovered, no, they don't have an office in Newcastle. So, I got straight on the phone and let them know, before they did any work on the file that it wasn't a good fit. As I needed a local place - where, if needed I can go and speak to them. I also sent an email to this effect, outlining that I don't require their services any more. Now, I did stuff up by not looking up enough information before committing. I take responsibility for that part.
Review from a customer IN debt!
Recently recieved a request to contact them due to personal matter. I was scared and unsure what to do, but after merely 1 MINUTE of talking to an absolutely lovely staff member named Darren on the phone, I was very relieved and confident in being able to arrange a payment plan for my debt. (Also very funny too!)
Please don’t deal with this crap company. I called them on Friday 28/2/20 to inquire about how they can help us recovering a debt. The rep. on the phone explained and asked for bank details. I told him clearly I don’t want to commit unless I see the paperwork. They can listen to the conversation if they record it as I got proof of what I said on Friday. He said to me paperwork will in your email in 30mins. Today is Tuesday no paperwork and of course they took the money also yesterday. It’s is a fraud. I called twice today only to be told I will get a call back but no one called. They just want free money and don’t do any work for you.
A complete failure on all levels of service.
Stay away from this company. Their contract is unfair, they demand commission on debt they had no involvement with, they fail to recognise massive failures of service, fail to want to remedy it, have extremely poor customer service and then get pushy with their own clients to chase money they are not due.
The only money they can collect is from you.
The only money they collect is from you. Their sales team told me they could do a lot more then they actually had power to do. Once the debtor blocked their number they couldnt do anything else but send a letter that was to be ignored. $500 down the drain.
Have been in business for over 17 years and used other collection firms including a Solicitor to recoup funds which ending up costing more than what was recouped. Marshall Freeman is the only collection agency that has recovered all of our owed debts, I can not rate them highly enough. Process was very easy & professional.
To garnishee or not to garnishee
They correctly know that once a person is bankrupt, the general rule is that his or her wages cannot be garnisheed. But there is an exception as the bankruptcy trustee can arrange a garnishee. I had a phone call from them the other day demonstrating that somehow they have staff who do not appear to know this, despite being debt collectors. I could not get a word in before they hung up with a threat. Staff training appears to have let them down.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.