Marshall Freeman

My experience with Marshall Freeman Collections was quite frustrating and inconsistent throughout the process. Communication was a major issue. I dealt with multiple different staff members rather than having a single point of contact, which led to conflicting information being provided. At times, I was told not to communicate directly with the… Read more

original company and to go through the collection agency only, yet later advised to contact the company myself to organise rectification. This lack of consistency contributed to unnecessary delays and confusion. Response times were also poor. I often had to follow up multiple times for updates or confirmation, which added to the stress of an already difficult situation. There were also issues with the payment process. After the matter was reviewed and the amount adjusted, the payment link was not updated to reflect the correct balance, despite the discrepancy being clear. This made the process more complicated than it needed to be. Additionally, the PayTo payment setup was not straightforward and raised concerns, even with my bank, as it was unclear what the arrangement involved. A simpler and clearer payment method would have been preferable. To be fair, the matter was eventually resolved, and the account was closed once payment was made. However, the overall process lacked clarity, consistency, and efficiency. Based on my experience, I would be hesitant to use this agency again or recommend them.

A NEW LOW. Debt collectors chasing me for a disputed debt when I had CANCER and DURING radiation treatment, when the added stress could adversely affect the treatment. And the disputed debt in question was never brought to my attention by the supplier prior to this. No letter of demand, no reminder, not telling me it would go to collection etc.… Read more

but the company still took it on. I appreciate debt collection is necessary in some cases but you would hope that the collectors had some empathy or morality to do the right thing. They did not….

Efficient collections service. Courteous communications with both clients and our company's staff. Have had a long-term relationship with Marshall Freeman due to their supportive culture both with debtors and our business. Marshall Freeman systems and communications have a certain class about them that allows our debtors dignity in a difficult situation, which is essential due to the nature of the services we provide

Great interaction – I had an outstanding debt that needed paying, the woman I spoke to ( clara ) was incredibly helpful and talked me through the process and offered a payment plan which worked for me Thank you

Customer Service – I give Marshall Freeman 5 star rating they have been helping the company I work for recover debts. From get go of signing up the service has been next level and always offering support from phone calls to emails, they also call with updates to let us know how they are going with the recoveries. Big Thanks to Kelly and Kevin for all their support.

Useless company! They can only call and nothing else happened. I can make phone call by myself, I was hoping they could have done something else to actually help us get the money back but no. When I cancelled the service, they even try to charge subscription for another useless month. Worst company. Marshall Freeman, YOU SHOULD BE ASHAMED OF YOURSELF!!!! Show details

NEVER USE! They won’t collect the debt, they are toothless. But also they will structure your account so you don’t notice money coming out as you tell them to stop. They want certain wording and trip you up on technicality, bleeding you of money. ZERO INTEGRITY

Make sure they explain everything as I was told that there was a joining fee and a monthly fee and now the debt has been paid there is about a third of the debt recovered comes out. I will never use there services again

Marshall Freeman recovered every dollar that was owed to us, always articulate, informative, and helpful. I wouldn't use any other debt recovery service. Peter Jarvie Managing Director Professional Carriers

Terrible Treatment – Harrassment and harrassment, reporting the the ACCC and appalling treatment

Great Customer Service – Emma was very helpful with my question and was able to provide very useful tips for the customer portal

This company is the shoddiest I’ve ever dealt with. True modern day scammers! – I purchased some vitamins from juice plus. Paid by credit card. They sent me another box which is when I realised they are a monthly service. I wasn’t aware of that. So I cancelled the card so they couldn’t take any more funds out. So I received and paid for 2 boxes of crappy vitamins, about $380. Then juice plus called me and said it’s a 4 month… Read more

subscription. I hadn’t signed any contract so basically told them to go away. They then enlisted Morgan freeman and I have been harassed so much that I changed my phone number. I have also moved but they had still sent a few demand letters to the house. Threatening legal action if I didn’t pay for a product that I didn’t even receive! So wanting $380 for items never received. They can’t do anything without a signed agreement so at this point it’s harassment, and I’ll be contacting the office of fair trading to report both juice plus and Morgan freeman for their shoddy tactics.

Lost Cause – Over 6 months since my last review and again nothing has changed except the person that owes me the debt has skipped Australia. All I’ve done is lined Marshall Freeman’s pockets each month. Have cancelled all ties with them. What a loss.

Avoid – They just collect your money after you sign up and didnt do anything more than send an automated letter of demand to the debtors I was chasing. Several months in, no results and hundreds of dollars subscription bill paid to Marshall Freeman. A clever, if very immoral business model. Avoid.

I'D GIVE ZERO STARS IF I COULD – They have not collected anything since time of lodgment. Where told this company had a high success rate in collection. I was a Landlord that was screwed over by a tenant and was left with $$$$'s of damages and areas. The agent stated these guys where on a retainer and had very good outcomes. This has been ongoing for well over 12mths and we have… Read more

received nothing. WE EVEN PROVIDED THE CONTACT INFORMATION as they didn't know where to start !!!!!! Apparently they contacted said person and she wouldn't speak on the phone, so they have not pursued it any further???!!!! Absolutely useless and a complete waste of time. Also read the reviews, do you see any stating they have received ALL OF THEIR FUNDS BACK??? NOPE, just reviews saying how nice people are to deal with. Its an absolute joke. They collected on behalf of our agent. So lets not go their Marshall Freeman with ''we cannot find your details in our system crap''. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. NOT WORTH THE STRESS. USELESS!!!!!!!!!!!!!!

Scammer alert – Marshall Freeman only interested in signing you up and get you to pay their services fee Stay away from them, just throwing good money after bad money

Marshall Freeman – As a last course collector of debts, this is a very professional company.

Great Customer Service – Great service, answered all my questions and was easy to understand. Would recommend.

unimpressive service – rude impolite threatening, To quote their employee Ethan directly "well i think people who owe debts are scum" nice attitude

Didn't owe the money, still ended up paying – You can prove beyond a doubt that you don't owe this money and they will still hound you until you give up and pay to get rid of them. They don't even bother to find out whether the claim is a bona fide debt. No conscience or ethics whatsoever. My daughter was ripped off by a dishonest person with the help of this company and in the end she paid… Read more

for peace. I will be reporting them to the ACCC on her behalf, along with the business behind the bogus claim.

Marshall Freeman supporting Dodgy Trades – This company is trying to collect for trades who fail to complete works as per engineers drawings, fail to provide a contract, do defective work and who issue deposits for a greater value than what is legislated as a QBCC licensed trade...... I have tried to explain the situation regarding the legislation that this North Brisbane company of… Read more

Bricklaying Services failed to adhere too which meant that under the legislation the maximum, regardless of the defective and incomplete works, payable is $3300 as the contractor failed in there obligations, however to continue getting their fees they just carry on with the time wasting, I said I'm happy to go to court and provide the relevant engineering plans and photos showing the defective and incomplete work, I guess they might charge their client for this court process also...... oh and the people who call.... I feel sorry for you, working for an organisation that doesn't even collect and review both perspectives before issuing debt claims and having you deal with the frustration of innocent people you have to call..... So after issuing a Cease & Desist, which they failed to adhere to, I have now been threatened with legal proceedings and stated that my credit rating could be impacted.... so I have issued a complaint to ACCC and will be contacting various media and investigative journalists to uncover how many dodgy trades are failing in their requirements to complete works professionally and simply just engage the services of a Debt Collection agency like [Name Removed] to harass, intimidate and bully people into paying for shonky construction work..... and we wonder why the construction industry is falling apart because these cowboy trades are doing the wrong thing and still trying to be rewarded for it!

New customer, zero responses and nothing done so far by Marshall Freeman – So far, not great. We joined Marshall Freeman recently and were promised big things as far as debt collection goes. I've called them and written to them about some debts we put into their system when we joined and so far, there has been no response from multiple emails sent by us to try to get some feedback on debts submitted to them but from what… Read more

I can see, the only work they have done so far is creating the invoice for the invoice to us to join the service. At this stage, I plan to wait for the period we've paid for to come to a conclusion and then cancel the service I think. From our experience so far, I don't recommend Marshall Freeman as they talk about the success in debt collection is to get onto things as early as possible but then they seem to sit on the information supplied and don't act! 1/10. I'm happy to modify this review if the situation changes.

Great debt collection Company – Great debt collection company! Collected my outstanding accounts in a timely manner

Very bad experiance – This company has been chasing me for a debt that I do not owe. Even when presented with facts they have ignored and now threatened legal action. Their client also mentions that works were not complete, yet they ignore this and continue to harass.

Excellent service – Milla was very professional and helped me with anything I needed :)

Great service – Milla was kind and courteous and very helpful. She made me feel very comfortable about my situation.

Unethical and harrassing behaviour – We were on the receiving end of their unethical conduct . Harass our staff and will continue to call even when told that the perceived debt in in dispute and going through the legal process . They prematurely will list your company in default , even after being informed that the debt is in dispute. They will continue to call and [Content… Read more

Removed] you even when informed in writing to cease and disist form further contact . They just act as if no rules apply to them . They seem to get a lot of business from rogue companies like MLK Marketing who tend to generate a lot of disputes with their clients.

This is waste of time and money – Spent $600.00 and waited for three month for zero outcome. They promised the world to get you become a member then do nothing.