Metered Energy

The worst company I have to deal with – The worst company I have to deal with in terms of my rental property. I have been forced to go with Metered Energy for my unit from my body corporate and facing solar feed in tariff issue since last 8 months. My unit suddenly got non compliant… Read more

and they put me on normal plan instead of solar plan blaming Energex issue non compliant notice.

As an energy retailer, if I would be with origin or any other normal retailer, they would have resolved this issue by themselves and provided best customer experience.

In my case, Metered energy is saying to raise ENERGEX APPLICATION WITH METERED ENERGY AS A CUSTOMER WITH THEIR CONTACT DETAILS. Haha, this is a joke. They are completely avoiding their responsibilities and asking me to do their work.

I would give -10 stars if I can and doesn’t recommend this company at all.

Team members – As a customer of metered energy I'd like to thank Zac T for really going above and beyond to help with what I needed doing for my account. The team at metered energy have always been so helpful, best electricity company to date Ive been with. Show details

Highest rates in the business - literal robbers – Can confirm these prices are robbery. They have a monopoly on the complex I live in. 2 person household costing us $350 a MONTH! I don't understand how they're getting away with it, AVOID AT ALL COST. Show details

Helpful in removing default from our account – Metered energy provide excellent service and support. Everyone i talked to was very attentive and helpful to my concerns which resulted in figuring out the best solution. Even though they were not at any fault with the default to account, still they were accommodating about it. Thank you so much. Show details

Staff have been so helpful and have saved me a lot of stress – After leaving a DV relationship and my ex not paying the power after I left the residence, I found my credit file had a mark against it. When I found this out (by being declined credit) I contacted Metered Energy immediately and they helped me through the process to have my name cleared. Show details

Amazing customer service, very professional – Ran into some issues paying my bill due to being sick for 2 weeks without work. Called them up, and was able to pay half the bill. Without any judgement or rudeness at all, they were more than happy to allow me to pay the remaining amount next fortnight without any issue. Compared to many other companies that charge late fees etc. They don't… Read more

charge any fees. I wish I could remember the name of the lovely lady I spoke with, but she was so helpful and it was really appreciated. One less thing to stress about so thank you!

Not happy... breach of confidentiality – Not happy when I recieved letter with my name someone else's address. Had no response from my complaint.. service fee charge going up to 1.30 a day. I pay more in service fees than I do in actual power usage...too over priced and can't change as there only provider to our unit complex. Show details

Extremely poor billing team – The billings collection team at Metered Energy are unhelpful and you cant move to another provider if your premises has their meter. Will need to pay to get a new meter with another provider and still wont be able to move the heated water. Almost like a monopoly if your building complex has the metered energy system embedded. Hence the rude and… Read more

dont care attitude of Metered energy accounts team. Its worth moving away from Metered Energy for sure if you can as a customer.

I hate this company – Needs to be investigated for their shady practices they are set up well so they can just do as they please charge you what they like. And harassment from this company is ongoing. They start the games once you owe them 30 dollers. Calls, texts, letters, emails and they then complain to your landlord to make you look bad if a bill is overdue. A bill… Read more

cannot be then a month overdue before the games continue switching off your gas hot water etc .needs to be shut down. Nasty company right down there with loan sharks.

A crap company! – A crap company! was forced to use this company where I lived, they already tried to charge me 2 times for a bill I had already paid! leave the apartment and I asked for a cancellation over the phone and they didn't take my order, a new tenant moved into the apartment a week after me and didn't change it to his name and now they want to charge me… Read more

3 months of energy bill someone else is using! And the worst thing they know about it, the real estate agent sent me an email showing my vacated and they refuse to correct their mistake! Now I have to go to court!

Poor customer service – Customer service is lacking. Received an email explaining we were on the collections list as our account was overdue & it was our final warning. Granted we did forget a bill, but we never received any reminders or initial warnings. We also never received our most recent bill. When I brought this up, the bill suddenly turned up. I was told we most… Read more

definitely would have received emails & to check junk emails even though I said I'd already checked there. I don't think customer emails are read properly.

Rude, Rubbish Garbage – Rude and harassing staff. Forced to be with so called energy provider. Overpriced, unprofessional and rude. A few +ve reveiws are their own staff with fake dp’s. Wish can rate -100 . If you ask something they get offended. It is bunch of clowns ripping the users. All [Content Removed] on customer service screaming at consumers and making themseves… Read more

feel proud and they are one “ Recommending” their company in the review list to satisfy their performance. I never hated anything more than this company. See the article most hated energy company.

I Would Rate Zero If Possible – Disgusting Customer Service, Nothing about this company comes close Service, Trash customer staff. All women, all dirty attitude. Over charge electricity. $250-$300 for a month!!! Money hungry. The worst experience I have ever had, this company needs to be under review for theft from the customer base. Show details

TERRIBLE!! – Extremely Expensive Electricity and Extremely Rude office manager I requested to speak someone above the office manager and her response I would need to make a complaint through the website which the director would review and the Office manager would come back to me Doubt the so called Director would ever see the email Im one person who is… Read more

away from my townhouse 12hours/ day for the majority of the time due to work commitments paying approx $500 a quarter. When I went through a range of actions I had taken to my reduce costs which no change to my my electricity bill It was SUGGESTED to me it COULD be my hot water system They have no interest in helping anyone except the building management when setting up the system to rip anyone who is a renter Building management don’t care either

Never will I rent from a property again that involves Metered Energy and suggest ppl look carefully into these set ups Metered Energy need to be investigated, seems nobody can touch them

Rubbish – Disconnect my service in the middle of pandemic without any notice. Try to reach them but the customer service was so aggressive and rude. Even I asked to talk with the supervisor, she was worse. Avoid this company. Show details

Don not rent if these guys are in bed with your house/unit/apartment – #1 - Ask your real estate before inspecting. Is this property on an integrated network or am I free to choose my own providers without difficulty etc... Real estates will lie and say im not sure (as they know they cant rent it if Metered or these other providers are involved.) If uncertain ask them to find out or ask neighbours etc. #2 - DO NOT… Read more

RENT /BUY if metered are involved. Sure electricity may be ok priced but they change all the time and charge other exorbitant charges that are wayyyy beyond actual cost. #3- DO your Research. Google product reviews etc. and sort by lowest or negative and read just how numerous the issues are with this company. #4- Be prepared to walk away if your renting. If your buying dont be afraid to call other suppliers and ask them if they can get you OUT of your integrated network. Its not as difficult as ME make it out to be.

Putrid Company should be featured on a current affair – The highest electricity prices you have ever seen in your life...the actually shadyest company ever have been forced with them twice now in two complexes first in 2016 which wasnt too bad 3 bed townhouse my bills said i used between 7/9kw per day so normal i guess... now have had to be with them again in a tiny 1 bedroom studio unit they are… Read more

saying im using in excess of 23 kw a day??? which is $300 a month $900 a quarter???? when we requested a meter reading they came back with its working correctly. metered energy YOU GUYS are freakin shady as hell sending out bills monthly so everyone has to pay extra service fees too! isnt that the purpose of signing complexs up so that service fees are waived?? you are running a dirty business I hope you guys get blown up on A Current Affair.

Dont Ever ever ever move into a house where you are required to use metered energy ... because the complex has signed their 10year contract! NEVER DO IT!! who the hell signs a 10year contract! nobody smart thats for sure.

Just wanted to update my review so it can sit at the recent reviews recorded for this company. I am no longer a customer thank Frik I had to cancel my rental and move out due to being charged $900 a Quarter in a motel style room and my family having to cover my bill as it sent me broke and homeless in the end. I just read some reviews how this company tried to downplay and gaslight customers telling the exact same experience to me as part of a locked in apartment complex. and I just wanted to refresh the reminder to anybody wondering about these criminals. Do not just disregard these bad reviews thinking it will be fine and its just a one off it is not worth it, some complex's are fine because they start out fine and as the locked in 10 year contract goes on they turn their criminal behaviour on and triple your prices that you will have to then move out of your home if you don't have a sufficient income to pay triple the price for electricity. Its so gross Look at all the lowest reviews they are extremely consistent in story. Thanks your welcome just avoid period.

Excellent great customer service Libby was very helpful and friendly very happy with the out come A+ – Electricity to my build at cove 35 madani crescent run away bay was supplied by metered energy set up process was easy as they supplied the whole building power was reliable no drops that I was aware of Show details

Great customer service – The staff at metered have great customer service and are quick to sort out enquires. I’ve had a good experience with the company especially collections team after discovering I had an unpaid bill. Thank you! Show details

Great service – Metered energy were extremely helpful when it came to billing and they were also Very helpful in resolving any issues I had with any situation and meters energy has great customer service Show details

The Ombudsman doesn't regulate this company!! No protection for the consumer during disputes – There is no protection for the consumer with this company around disputes. The ombudsman referred me to the Australian Energy Regulator who were unable to assist with dispute resolution. The AER's role is to gather information about how Energy companies treat their customers for future reporting purposes only so at least I could report them. My… Read more

circumstances....I was sent an invoice for hot water supply at a rental property during a period (Apr - June 2021) I wasn't living at the property. I'd been a good customer paying 99% of my bills on time. I phoned MEH customer service and they requested evidence of my tenancy ending which I provided direct from my real estate. I was sure I'd notified them but they insisted I hadn't. A new tenant moved in at the end of April and I'm sure would have had to sign up with MEH as I was told I had no choice when I moved in so MEH are being paid twice. MEH response was that they couldn't delete invoices already issued by their accounts system. They ignored all evidence provided and responded by emailing me a credit default notice and threatening my credit rating if I didn't pay up. They wouldn't negotiate to only charge for supply. I've paid my account as it was obvious no one could help me on this occasion. A new tenant moved

Great service – Metered energy were extremely helpful when it came to billing. When we moved into our rental we were out with metered energy and I can’t recommend them enough, their customer service was outstanding I found them really helpful. Show details

Metered Energy – If anyone is thinking about using this company as their energy provider DONT ! Avoid at all cost Plenty of other companies in the market place After dealing with this company in the past I personally would not deal with them again if the services were free  Show details

They don’t deserve 1 star. stay away from any building that is associated – I had powered through my building at Madison heights. Worst experience ever. Stay away if possible. They are rude, over priced and scum. Their 5star reviews are fake. Read the real ones. They will charge ridiculous pricing and they are not governed by ewo they get away with it. Show details

Awesome assistance – Assistance in helping clear up an account was fantastic and very helpful. The people in accounts where very forth coming and provided all the info I needed to clear this up. Show details

The worst company in Australia – I’d give 0 stars if I could. Hands down the most overpriced energy in Australia. $1200 a quarter for 2 people in a 2 bedroom unit that are rarely home, we were charged $350 a month for just the two of us. Friends pay less a quarter in a 5 bedroom home with 4 people living there. If you are moving make sure you’re not stuck with these turkeys like… Read more

we were for 2 years, absolute rubbish. Staff are also rude and unhelpful. I curse the day this company was created

Thank you for resolving default – Losa was lovely! She was a great and helped resolve a default quickly from a share house falling out! Great service and thank you! Losa deserves a pay rise and I would recommend metered energy anyway! Show details

Don’t even bother! – Got to be the WORST power provider I have ever come across. Unfortunately this was an embedded network for our building. $278 a month for 2 people in a 2 bdrm unit. Disgusting! Do not, I repeat, do NOT use this dodgy provider!! It’s a deal breaker for me now when choosing a unit! If these criminals are the power provider, I wouldn’t even consider it !  Show details

Stay Clear Overpriced And Terrible – Overpriced, never get bills properly delivered, harass you, cant switch to another provider because body corporate done an embedded network deal with them, Honestly if I could I would dig my own trench to connect to enegex network to find a better deal. Embedded networks should be made illegal and are a form of communism. Very Annoying company, overly priced and generally awful. Show details