Mastershop

Great service. I had a question about a case which they answered nearly immediately. They also send a confirmation sms about your order before shipping to confirm you are ordering the case for the correct model of hardware. Show details

Ordered an Otterbox casing for my Apple Watch. Shortly after, I received a text asking if I was sure I had ordered the right size as it’s a common mistake. Of course I’d ordered the wrong one…I didn’t realise there were different sizes. Thanks to… Read more

this preemptive text I was saved a lot of to-ing and fro-ing and angst. Received my order a few days later….got exactly what I wanted. Excellent customer service!!!

The ipad cover was as expected, I have had Zugu cases before, and they are fantastic. Extremely well packed, my only small concern was the time taken from ordering to its arrival, Nigel Show details

I tried to buy a phone case from another well known shop and after 2 weeks it still wasn’t delivered and turned out they didn’t have any in the state. Mastershop did have the stock, and sent it out fast and it was exactly what I wanted. Very happy with service and product. Show details

Mastershop offered a hard-to-find product at a reasonable price. I was impressed by the customer service too: contacting me to ensure the product was a correct fit for my device before shipping. The delivery arrived quickly, was safely packaged, and the overall shopping experience was superb. Thanks Mastershop, you are fantastic. Show details

Ordered a case for my new iPhone. The store is local, has a great selection of cases and customer service even messaged to check I had ordered the correct case for my particular model. The item arrived promptly and was exactly as described. Show details

Love the case. Looks amazing, fits perfectly (very tight), feels great in the hand, seems solidly built protective. The lip around the display making horizontal swiping really comfortable. It was dispatched and delivered amazingly fast. The store contacted me immediately after purchase to double-check I had selected the right model case for my phone. Very happy. Show details

Everytime I get a new phone, I go the Mastershop online to get a new case and glass protector. Usually Pelican and Otter are my go to brands. They provide the best experience and will happily answer anything on the phone or via email AND give the best advice. Thanks Mastershop, you’ve saved my phones in many a challenging moment from serious damage. Love your customer service - always five stars ⭐️⭐️⭐️⭐️⭐️ Show details

I accidentally ordered the wrong item, so when they sent a confirmation message to me and I realised this, they changed the item and refunded me the difference in price immediately Great customer service! Show details

This was the 3rd phone cover I have purchased for my iPhone 17 pro. So glad to finally get a cover that I am happy with. Will definitely stick with this brand in future. Show details

Extremely swift and genuinely helpful advice on product features and choices when I reached out for pre-purchase support; so pleasant to actually be connected to a real person who offered meaningful advice! Am very pleased with the purchase I ended up making as a direct result.

Fast, efficient,well priced and great product quality. Everything a consumer asks for you got 100% RIGHT. Well done and I will be recommending you. You deserve recommendations. Show details

I bought a Zugu case for my iPad and it’s been a great purchase. The quality is high and it feels sturdy and secure in daily use. Their customer service was also impressive, with prompt responses and clear communication when I had questions. Show details

the pieces of the case werent perfectly lined up before glued together by manufacturer, so i cwn to use a nail file to sand off some sharp edges. but otherwise, case is as expected and delivery was fast

Great service and great products. Just received a new Zugu case for new iPad as my older Zugu case wouldn’t fit the new iPad. I wouldn’t put my iPad in anything else. Show details

Purchased leather case for iPhone 17. Business confirmed model of phone before shipping case. Excellent prompt service with delivery interstate within a couple of days. Pleased with product Show details

"I recently picked up the Plyo Series in Ice for my MacBook Pro 14, and the peace of mind is worth every penny. The reinforced corners are much Beefier than your standard hardshell case, and you can tell it’s built to survive a real drop. I love that it’s translucent so I can still see the Apple logo, but the honeycomb design gives it a cool,… Read more

industrial look. If you travel a lot or work in different environments, this is the case to get." Pros: Solid corner protection, great tactile grip, doesn't interfere with ports. Cons: Adds a bit of weight, but it's a fair trade-off for the safety

My boyfriend and I ordered a phone case a a a Christmas gift however we placed it for a pro max instead of a pro. Thankfully, we realised and reached out to them via email and sms and they were prompt to reply and rectify the problem for us with no additional fees and problems. We love the fast customer service.

I incorrectly ordered an item that isn’t made for my particular iPhone. These guys immediately texted me to make sure my order was accurate so I discovered my mistake. We tried to find a replacement but there isn’t one., so I sadly had to cancel my order, but these guys were so helpful and courteous at all times I would gladly return here. Amazing customer service - thank you Mastershop Show details

The otter box defender case arrived promptly Installed it on my iPhone 14 Pro Max but found it pushed the screen cover edge up Reset the screen cover then the other edge bubbled up It’s a very snug fit but doesn’t work with a screen cover Hopefully it will gicve the desired protection Show details

I purchased UAG Metropolis SE Folio Rugged Case iPad Air 11 M2 & M3 Very happy with case & fits like a glove on my new iPad Air 11 M3. Very efficient customer service & delivery.

Exceptional service throughout the order process and courteous and helpful sales administrators. Great selection of items and delivery was excellent and executed perfectly. Show details

I purchased a case for my new iPad and was pleasantly surprised to receive a text message asking was I sure about the model.. I replied with the model I have bought and received a follow up text saying that the case I purchased was not suitable for my iPad but was sent a link to find a suitable replacement which I am happy to say I did find one … Read more

I am so happy to have purchased from such a wonderful company and happy to refer family and friends to support this company

Wonderful people to deal with they even contacted me to make sure I ordered the right product before they sent it.Lucky for me they did that as I ordered the wrong phone case .I would recommend them to anyone and also the price was much cheaper than a few stores I went into.Very happy customer .

The shop is great, the customer support is helpful and very prompt. My only criticism is the nomads band I bought from them - Rocky Point Band (Sol colour) - found it difficult to fit to my Apple Watch, as it is a hit or miss in fitting it in; the middle lug is hard to press to fit it in the watch. Mastershop was very quick in doing a warranty exchange though. Show details ·  1

MasterShop was one of the few sites to offer an OtterBox Defender case for my “outdated iPhone 14 pro Max“. They were very careful to ensure that I was ordering the correct case and were very prompt in the delivery. I would happily recommend them. Show details ·  1

The site design and functionality made finding the product I was looking for easily. Checkout confirmation and finalisation was simple and straight forward. Warning was given for selecting the correct watch band size on the item page and when checking out, however, they also contacted after the order separately to ensure the watch the band is being ordered for is the correct size. Show details ·  1

My first purchase of a mobile phone case from Mastershop. The experience was impressive. First, they confirmed with a message of your purchase - mobile phone type to prevent any typo selection. Then notifications were sent to ensure you know what step of the processing of your product. Many thanks for your customer care and services. I will return for more. Show details ·  1

Most helpful with a concern purchasing an older phone cover. Customer service included personal call and emails to check and compare with me before despatching. This exceeds expectations. Will definitely return to the shop. Quickiest shipping ever. Show details ·  2