MatchWorks

The staff were unprofessional didn't have a clue what they were doing, soooo rude and plain narsty no professionalism at all. While I was there 2 seperate fight broke out in the office from other customers they had obviously been rude too as well. The whole way that company is run and all the staff new to replaced, or better management. They don't… Read more

deserve the government contract to help job seekers. Couldn't think of worse run company. There r some shockers out there. Absolutely terrible

I found all the staff extremely helpful and was supported each step of the way, this is a wonderful service that is focused on the success of their clients. Thank you Alexis and team for all your help!

I called MatchWorks on 1300132363. The EXTREMELY NASTY woman who answered the phone was so rude. She didn't want to hear my talk and yelled, "I CANNOT HELP YOU." She was a very nasty and unhappy woman. I just wanted to say if you are so unhappy, then you should leave instead of being SO NEGATIVE.

Waste of Tax payers money: $9.5B budget paid to Workforce Australia, WHY? – By 25 Sep 2025, I have been with this "For Profit Company" for 14 months; No result... and waste of time. Uneducated, irresponsible, ignorance, rude, condescending, and con-artists are just few characteristics of the staff of MatchWorks. "Systems of oppression depend not only on active perpetrators but also on the passivity of ordinary citizens… Read more

who look away or choose silence. People who do not think critically - who follow rules quietly without questioning - can enable horrific crimes." Hannah Arendt.

GenU is a NFP with $345M turnover and manages $363M in assets.

MatchWorks is one of the financial arms of GenU, meaning it is there to make money (Divert Taxes and get funds).

I was a big tax payer and when I was paying tax, I believed our tax would be used for good. Financial year 2024-25, $9.5B was given to workforce Australia and their useless service providers. Now that I fell down and I need help at age 45, as a software engineer, with 20 years of experience I can see how our money has been wasted. It was not charity that we paid tax but it seems our money are given to useless organisations such as MatchWorks. It's been 6 months, every 2 weeks I visit them and the only thing they did for me is to ask me "How are you?, Did you apply for job?" and that is it. I get $300 per week and they get $3000 a week. Did we pay tax for a service to help us or did we pay tax so some con artists have jobs? When I questioned them what they did for me so far, we paid tax and you get that to do work for us, they THREATENED ME that "you are welcome to go elsewhere, you have obligation and you must visit us otherwise we have to cut your payment". I have obligation, true... what about you? what responsibilities do you have towards tax payers? Give my tax back, for the next 10 years I do not need centerlink money and I do not need your threatening... You are sitting there getting your salary and threatening people under poverty line. To be honest, I visited 5 more other service providers to shift from MatchWorks, they are all the same non-sense.

As a highly educated person, the offers given to me was to get Forklift cert, or Barista cert. I don't understand, why do I need them? I am a software engineer. Why not IBM or Microsoft certs? Why when I say I am doing self-study so I upgrade myself, they tell me to get Free-Free TAFE, to buy time. Or I can also join another service provider which are responsible for supporting Entrepreneurs like me (I lost my business to COVID). I listened to their suggestion and I went to talk to them. They are another con artists, suggested to me "Join us and you don't need to apply job for a year". Why do I need that? So you get paid and I get what?

The whole system is funnelling tax payers money to their pockets and yet we get nothing out of that. Then the st^pid PM comes on TV announcing they increased Jobseeker's payment with $10. WOW... $9.5B+ of tax payers are being washed into the ridiculous system and WOW, $10 increase in jobseeker payment. WE ARE SO THANKFUL. Just this office I visit, 17 people working, just their salary is $1.5M a year. JUST ONE OFFICE. Imagine this, $1.5M just to ask people how they are and whether they applied job or not.

After 6 months of visiting the place, this is how out tax money being wasted: "This is an opportunity to talk about how you're going. We may talk about: the activities you're doing changes to your circumstances training and other opportunities"

Wow... what an opportunity... I'm honoured. THANK YOU. Please increase my tax so YOU have a job and ask people how they survive on $300 when a rent of a small room is $350.

I complained many times to Centerlink, and Workforce Australia. They told me someone would contact me. After 4 months I am still waiting for that phone call. They don't give a d^mn about us. The only thing matter is their salary and comfort.

P.S: Now I am with them for 9 months, had fights and yet... it is the same... Being dragged on the ground. This issue and my personal problem affected my mental health, good ingredient for them to blame the mental health issue. I applied for many jobs in their organisations, I got rejected even though I was more qualified than their own staffs. In some cases for them to get away from their responsibilities, they left me a miscall and no matter how many times I called them back, they did not pick up the phone. Later blamed me that it was me who did not pick up the phone or called back. They claim that they want to help people but, these people think of their own pockets and themselves only and getting taxpayers money. I witnessed many times how condescending they had been to the visitors. It's a shame that they do that to people under poverty line. Absolute disgrace. These organisations are all the same; money laundry. They will do nothing to change people's lives. YOU ARE ON YOUR OWN with TROUBLES from them.

Update 13 Jul 2025

Now it has been for a year I am with this wasteful organisation. NOTHING... Themselves hire school dropouts, and funny thing I have to teach these people how to use SEEK, what my field of profession is, etc. Yet they get paid and I don't. I applied for 24 jobs in the organisation and they just played me but they hire people with no experience, no education. How such organisation can find job people or provide service to them. Now I get appointments once in a month, still they talk about their life and maybe 5 minutes about jobs, otherwise I am busy teaching them.

Update 25 Sep 2025

So, after so long and many tries to MatchWorks, I got an Interview with them. They did not know that I was applying with a different name. When they start to interview me, they said "We are here to make money. We have competitors, and we have to compete with them. We need to earn profit. We need to pay salaries" When the interview continues, I came to know they lied about everything. They suppose to find people job but they don't, they are after profit, they refer people to courses and earn profit, or themselves provide them, and they absolutely don't care about people. People are just money to them. Then I came clean and said that I am one of their clients. They were shocked and suddenly everything changed. The company is there for people, they have compassion, their mission is to help people, they spend lots of time to find people job (which they don't) and many more nonsense. Story short, they rejected me with the feedback, that they found a better match. I am questioning a better match??? Because most of the time, I am over qualified for jobs. Most probably they found themselves another con. What is in the salary package: Salary + 15,900 benefits + commission + 3,000 food allowance + 20% discount on uni courses + free courses and certifications for staffs (We need to pay for those certs). So this is our tax money for them to do nothing; sit there and check if YOU applied jobs or not. They get paid for policing YOU. Keep quiet fellows... keep quiet... Let them rob you and you live on 350, under poverty line, while they get richer and richer.

I also like to refer you to this review: https://www.productreview.com.au/reviews/e6127153-4dbc-5009-97de-78d23836b757

For all the tax we paid, this is what we get; WoW, This is an opportunity for me:

"This is an opportunity to talk about how you're going.

We may talk about:

- the activities you're doing

- changes to your circumstances.

- changes to your Job Plan

- training and other opportunities

- other services we can provide.

Things you need to bring

You need:

- details of your job search

- details of upcoming or recent job interviews

- feedback you have received from employers about your job applications

- new employment documents."

Should the above cost tax payers $9.5 Billion? Competition between MatchWorks and the rest on who can divert most of it to their pocket by doing nothing.

I wish it was just that, they shouted at me few times now. But next time if they do, I won't sit quiet.

Exceptional personable case workers – Supportive supportive supportive!!! The most accepting and genuine case management team in the heart of Sunshine 3020, Victoria. Thanks, Wolf Web (my case manager) has been an ongoing encouraging enthusiastic person to be in his presence. Wolf always has a smile and, an upbeat positive attitude that lifts your mood at each appointment. Suffering… Read more

from any mental health breakdown comes with hospital stays, therapists, and trial, and error with medication so the brain can balance. No savings left in my account for hospital excess, administrative costs, and managing all utility bills and rent, let alone feeding myself. Centrelink is the first point of call for assistance and yet no one is your single case manager nor is there someone to check in on you. Centrelink needs to make changes to care for the Mentally ill especially as not everyone wants to be on a disability payment. Matchworks cares and cares about disability and I'm so grateful to be cared about, listened to, and understood. Many thanks to Angie, for keeping me updated with vacancies. For now, I have Grace taking care of me and I couldn't be more thrilled to have Graces support and bubbly self keeping me smiling and positive with direction and again being listened to and heard. XXX.

Their care, interest, enthusiasm and follow up was a comfort – I was left reeling after a family berievement, COVID and a series of false starts with regard to me obtaining gainful employment after being so long out of the workforce. I had an interview with matchworks and my consultant right from the get-go filled me with confidence, encouragement and a reassurance that all would be well. She put my mind… Read more

at ease and adjusted my CV to highlight my life skills, strengths and qualifications in a more succinct and condensed version of the tired CV I was so used to applying with. This yielded results shortly afterwards. I am now employed as a truck driver by a national company on a fulltime basis with a great rate of pay and conditions, and a team that has welcomed me, and provided all the essential training required to carry out my duties safely and professionally. Importantly, I am once again making a contribution to industry, and businesses large and small in the Perth CBD and beyond. I am grateful for the assistance and care I have received from Matchworks, and particularly, the manner in which they phone me monthly just to touch base, and to see how things are going. 10 out of 10! I thoroughly recommend Matchworks to anyone finding things tough going as I once was. Go and see them over any other provider. No queues, but new faces, new ideas and a set of ears who listen and empathises for a change. They care. Many thanks, John

Travis is amazing – I have had a wonderful experience with with Matchworks in Frankston. Travis has been looking after me and has been an amazing mentor in supporting me throughout my journey. Travis has helped me get started by ensuring I had a uniform and also fuel vouchers etc. I’m extremely grateful and love working with Travis I’d recommend him to anyone. Thanks Travis really appreciate your help. I am now a qualified Pathology collector.

Excellent – I have been going to MatchWorks Rocklea and found not only has everyone been very helpful and really tried with a good attitude to do their best to help me find Work but also the staff are exceptional and very patient from the lady at reception, Luke and especially Mata. It’s so nice to feel the support of this agency through difficult times

Fantastic! – I had a great experience with Michelle and Lyn at Matchworks. They were friendly, professional and very helpful. Highly recommend them to any jobseeker.

I am a 62 year old man with heart problems and other health issues. Match works staff stood over me yelling, physically pushed me, snatched a loaf of bread from my hands and one of them asked to meet me in the carpark at 5.00pm to fight. Don't go to these control freak liars.

[Name Removed] help Centrelink defraud recipients monies – [Name Removed] at MATCHWORKS DANDENONG lie the phone appointment that I have already attend to be a face-to-face appointment that I did not attend let centrelink cancel my account and make me lost AUD2,349. THIS PERSON SHOULD BE FIRED. WHY HE IS STILL WORKING IN THIS COMPANY TO HELP CENTRELINK DEFRAUD RECIPIENTS MONIES?

AVOID go elsewhere – Due to a disability I have a 0 work criteria, I decided to look for work, got a job only to lose my job because of my disability, so I thought that matchworks could help. Well from the get go, all this person did was talk about herself, her retirement, her issues with the job, getting punched, that I wouldn't want to do this job it’s horrible…why… Read more

are you there if this is the level of service you show your clients? Anything I wanted to do she couldn't help with, or there isn't funding for me..I’m on a disability pension and I want to work!!! Its your job to help me…..can’t believe that their still in existence….

Avoid Avoid – Matchworks Victoria and their staff are not familiar with many employer incentive programs available to help the longer term unemployed gain work, they also have a general lack of understanding of legislation relevant to them, they are simply looking to milk funds from services australia, they are rude and simply not helpful, just want to slot you into a hole so they can claim further payments. Avoid at all costs.

Angry employment consultants – I’m 62 years old with heart disease and other health problems, at my last appointment there, the staff lost self control, started standing over me yelling, physically pushing me around the office, snatched a loaf of bread from my hands and one of them asked to meet me in the car park at 5.00pm to fight me. Pathetic, no job leads in 8months, don’t go there.

Great people doing a great job – I want to thank Jackie and the team for all their hard work and support, A great organization that was always looking to assist, Jackie you were my beacon of light during hard and dark times times thank you with all my heart

Awesome – Thank you, so much match works Fremantle for supporting me in every possible way as a jobseeker. I switch job providers and I had a job within two weeks. The people who work at Fremantle match works are dedicated and professional when it comes to finding you employment. I can literally not say enough good words about the whole team. I finally have… Read more

a full time job thanks to the team. Big shout out to [Name Removed] for pointing me in the right direction and helping me get back on track. Thank you matchworks for being such a great job provider!

Unhappy – I had [Name Removed] as my consultant and she was nothing but rude. I rang 1 day to say I couldn't make it as I had to pick my sick daughter up from school. [Name Removed] said it wasn't good enough and hung up on me. She shouldn't be working in her position as her customer service skills has none. I have had 3 or 4 different run ins with her.

MatchWorks Feedback – Special thanks to Renee who selflessly went beyond her obligations to personally help me more than expected within the context of employment applications and logistically personal matters. TSQ.

My great experience with Matchworks – Leanne Kington, I found her to be very professional and helpful lady. Very caring and understanding young lady and she helped me a lot giving me all the support I needed.Thank you so much Leanne much appreciated cheers Kenny.

The support & care I needed – I am so pleased to have finally found Match Works. Having health issues I found the correct support, of which is rare & unique to individuals. I now have a chance to move forward with a career. I have never had this support & encouragement from any other service. I would like to thank my Barbara Williams, Kerry-ann & Bindu So grateful.

Appalling conduct, and misleading information – Matchworks is a not for profit organisation, paid by the Australian government and other corporate interests, that claims to help Welfare recipients gain training, employment, and help to alleviate any barriers that may prevent entry back to work.. Personally I find the organisation to be a racket that seems to stifle money from the Australian… Read more

Government and thus the Australian taxpayer.. Having recently learned that Matchworks and other similar organisations are currently being audited and investigated for fraud has left me questioning the integrity of the organisation.. From having ground level conversations with Matchworks customers it has become clear to me that the organisation is self serving and only working in the interests of themselves.. All “training” and other relevant activities “required” seem to be a racket to keep millions of dollars circulating in a useless and unproductive framework that only benefits those organisations, industries and companies with an interest in the Matchworks and Gen-U brother and sister affiliates..

Compiments – Hi guys I go to matchworks Bankstown they are really I want to praise everyone I’m so happy to Marita and Esther guidance and Kim and Wayne are great too but Marita and Esther are the best

Feeling outdated and cast aside – After many years in the bush of unemployment searching on my own, returned to the city with the belief that such establishments as this were here to help jobseekers like myself. After emailing Matchworks in general, being ignored, I fronted the nearest branch to be asked if I was a government recipient of unemployment becoming a defining moment. … Read more

As a non-recipient, I departed wrongly believing that help was available for everyone in this country regardless :( At that point, this senior electrical tradesman could not see any value in sharing his skills and abilities given the publicised shortage of workers to fill positions.

Nasty Staff who enjoy being God with the unemployed disability people by cancelling their payments – which has to take 4 weeks to reinstate and lose 3 days of pay just because they can do it and love every minute of cause enormous upset don't sign up with these greedy fools

Hand on heart – Renee, thank you so much for getting me through the most traumatic period of my life. Without your support and guidance, I’m not sure I’d be here to thank you. You are kind, compassionate, pro-active, helpful, and so available to your clients. Thank you!

Benefits of being with Matchworks – To have Toni Jones at Nundah MatchWorks, on my "support team" is a pure blessing. Toni's valuable commitment, providing me with ongoing support is sincerely appreciated. Toni is always there to assist me as I navigate my chosen career path. Thankyou.

Natch works changes people lives – Ipswich Qld 4305 match works Ipswich Qld Changes people' lives for the better. Natch works Ipswich continue to always check in commit to follow up and never ever give up on people that have given up on themselves . Natch works Ipswich always provide assistance to empower people to live their best lived lives that is right for them. Match… Read more

work Ipswich team are person focused looking at the whole picture providing the correct support and service at all times regardless of the situation always culture awareness practice dignity respect to all people that they serve always providing emergency assistance without judgement never ever giving up always protecting the person private information at all times

Brilliant assistant and positive – Wai I'm really happy with your assistance to helping me and i assume others in finding the right job. I know it wasn't easy, but I knew you could do it. I believe i am ready to get into fulltime work and I appreciate your support in building my confidence and skills

Brilliant team Highly recommend – The receptionist lady Louanne is helpful and is very polite full and this just makes it clear that matchworks can continue to take on new challenges and grow. Thank you for your extra effort Matchworks team springwood. I have no doubts that you will make so many lives that wee bit better in so many ways weather it be a listening ear or gaining work or even feeding our tummys please know i am very fortunate to be apart of your team, Thank you all