A friend of mine introduced me to Mate, I was with Optus for many years, I was paying a lot more with Optus than I am with Mate for the same call and data usage and I have found Mate to a lot more on their game with their customer service.... Happy Customer....

So where to start
1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. When I signed up I was told that it was a prepaid service. Apparently, they don't offer any prepaid services.
2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer
3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.
4) This company has no ethics or morals, worst customer service ever.

I hope no one else get into the trap.

I’ve had an excellent experience with Mate mobile (and NBN)
Perfect service in all areas.
Easy billing and payments.
Generous data inclusion with on par download speeds. and of course all at a competitively low monthly cost.

Also during the churn from another provider the process was made very easy and fluid under the instruction of the amazing customer service rep I spoke with.
Highly recommended

Great people to talk to no problems with national broadband recommended network is very good no dropouts unless power goes out data download speeds have been really good no problems

Absolutely fantastic.
Easy sign up to mobile and NBN internet
Excellent network coverage
Awesome plans and rates
Awesome customer service

I will rate my Mate mobile experience 10 out of 10, keep up the excellent service.

I love that I have coverage wherever I am so I am able to be contacted. Data downloads can be a bit slow.I have not had any drop outs as yet

I found Mate to be really easy to join. Service was good, no complaints about Mate. Unfortunately my area is heavily a flat spot for all mobiles. That is my problem not Mates.

Very reliable .. half of my original bill, more data, very happy ...
Die load speeds are more than enough for my needs few dropouts but certainly less than old plan ... impressed

I have not experienced any problems with the network coverage since changing to Mate. There have been no dropouts. Data downloads have been sufficiently fast. Overall, I have been very happy with Mate.

Yes experienced continuous drop outs. Calls keep having dead voice. Snail data speeds. Appalling. I regret moving to Mate. I will not recomend anyone else. Crap service. Cant express dissatisfaction.

Will be switching my internet over when my contract runs out as well! I’m an age pensioner and this couldn’t have been made easier for me. Highly communicative company and wish I had done it much sooner!

On 31st October 2020 from 3pm to 9pm in Hillside, Victoria 3037 I had visited my sister a very long time. I was unable to use internet, WhatsApp, Facebook, Maps, etc - basically anything that I had to use internet at all. I had turned in & off my mobile device few times, hoping that it would reset, it would work but not at all.

Very good speed and data download consistent steady. No dropouts either. I love the unlimited data using mate. Quite affordable good rates. Good customer service prompt recall and reply when needed

The pricing is good, and local support even better. Not totally sold on the network coverage as of yet but early days. I just find I struggle with download speeds/coverage a bit more then my previous network.

Been with Mate mobile for a while. Never had a drop out or anything. I called them about roaming and they sorted it out all instantly whilst i was on the phone. Best customer service in australia. They should take over Telstra and Optus
Edit: that is they helped me navigate how to buy and use a sim i bought greece

I appreciate this company so much-- they communicate clearly in a way that even this geriatric non tech-savvy geriatric can understand. I wonder why I waited so long to change from Telstra, Mate made the whole process effortless.

A good price plan for my needs, and found that coverage has been good and reliable. Easy to set up and do like the emailed notifications of upcoming billing too.

My wife and I chose the better mates 15GB with data banking up to 100GB.GREAT IDEA when away from wifi.
No problems with coverage. $50 per month for 2 mobiles with unlimited calls to standard national numbers, unlimited SMS and unlimited international calls and SMS to 15 selected countries. The only negative is Italy is not one of the 15. Great price!!!

Telstra network but MATE price.
Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.
MATE price starting from only $20 without contract, month to month basis.

I live in rural VIC and cell service is always great. I only pay for the amount of data I want, where as when I was with another service the min I could pay was $50 for 50g even though I won't even use a quarter of that. They give me bonus data every now and then which is great. Customer service is always great. Really don't think I could ever go to another company now that I'm with MATE.