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MATE Mobile
4.4 from 88 reviews · View Statistics

Reviews

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  • Verified customer

Good price

published

The amount paid for is worth the money. I Have the plan for about 5 months so far and only has dropped out once. Watching movies is great however gaming wise could be a little better.

Value for Money
Incentivised ReviewNo
Plan Cost per Month$80.00
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Very competitive pricing & good coverage.

published

Need a decent app to monitor data avalable, online account does not give any information, except what is owed & payment details. Otherwise a very good product for the price, will be staying with them for now.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan Cost per Month$20.00
Included Data per Month5 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Supporting local jobs

published

Reliable network, no dropouts to date, excellent download speed. Very realistic pricing. Big factor in case of issues is that I can talk to someone in Australia....Happy to support mate.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

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  • Verified customer

Best nbn internet service provider ever!

published

Have had no problems at all with MATE.
Download speed is just as we asked for and always works!
Unlimited data!
No drop outs and reconnecting required since installation.
VERY HAPPY MATE MATE.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$69.00
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Artimus

ArtimusToowoomba

  • Verified customer

Great service, Great price, Easy to deal with and not TELSTRA!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month18 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Friendly and efficient mates at Mate. Love the service.

published

I have found the staff at Mate extremely efficient and friendly. It is fabulous to talk to an Australian and if I don't understand something, they are patient with me. My network coverage is reliable and I have no complaints with the data download speeds. I'm very happy with Mate.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Good bundle

published

Similar to Seb and Jessica on 5th and 6th Jan.
All good. No issues. After a lightning strike and NBN box failed, replaced quickly and at no cost.
Reliable. Speeds sufficient for us - low usage though.

Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Seb

SebSydney, NSW

  • 2 reviews
  • Verified customer

good bundle with NBN

published

I have added a SIM card with my NBN bundle. Comparing cost I saved some dollars over my pre-pay vodafone SIM and also no data limit. so this made sense. Since mate is using the Telstra network I also profit from their good coverage.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

One Month So Far So Good!

published

Changed from Telstra to Mate. Decided on Mate because of the great customer service reviews, cheaper, and on the Telstra service. So far, continuous great service connection and saving cash! Would lop a Mate app, but I'm sure it's in the works.

Value for Money
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month18 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Mobile Phone Service Providers

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  • Verified customer

They have to use Telstra network - but still give better value than Telstra itself.

published

Started with just Mates Broadband; which has worked out cheaper than Internode; with much better customer service (brilliant in fact!). Decided to add one of our mobiles, (previously with ALDI, who are also pretty good). Great value deal and no issues at all. We are not heavy users, but hope that Mates can maintain their excellent standards into the future. 100% recommend them!

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan Cost per Month$69.00
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Great service, very happy with it

published

Network coverage is good, plenty of data allowance and got give some extra data as a present for 2020 being a rubbish year which was great. Very happy would recommend!

Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month25 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Good service

published

Good service, good coverage. As good as a phone service can be. Highly recommended for mobile and internet. And price is brilliant as well. Why pay higher when you get the same.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan Cost per Month$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Shaheen Badat

Shaheen Badat

  • 4 reviews
  • 1 like
  • Verified customer

Excellent

published

Was easy to connect. Customer support has been great and very quick responses when I have emailed them. No complaints at all. I like how I get 28gb a month get get to bank up to 100gb for any data I don't use. This plan suits me perfectly.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month28 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Micko D.

Micko D.Sydney, NSW

  • 2 reviews
  • Verified customer

Great Service - Telstra Network at a Low Price

published

They provide the same reliability, speed and, coverage as with Telstra (as they are in their network) but way much cheaper. My usage for my phone is pretty basic so I wouldn't need the extra features that Telstra provides. All I need is call, text, and data. So with all those other features stripped (5G, etc.), I pay for what I only need at a lower price. No complains so far.

Value for Money
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month18 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Happy with 28G

Happy with 28GMetropolitan Adelaide, SA

  • Verified customer

More data and ability to roll over unused data to next month!

published

Loving the extra data compared to my previous plan, and great that I can roll over a fair bit of unused data instead of losing it! Been on mate for a month now, network coverage seems pretty reliable and data download speeds appear pretty good too.

Value for Money
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month28 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Mobile Phone Service Providers

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  • Verified customer

Excellent Service

published

Network coverage is good but sometimes there are dropouts. At times Google searches display no network coverage. But when it's working fine is an excellent service.
Speed is good enough for me.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month5 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Don’t recommend

published

Poor reception around south western Sydney area never get more than 2 bars. Not able to make and receive calls often. Very frustrating to use mostly. Customer service ok though

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Australian service

published

Finally an Australian phone service that uses teltra air waves and Australian people to answer your questions and help with any problems you might have I am only on 4G but it seems fast enough for me and as a bonus after 1 month of connection they gave and extra 3 gig of data a month for free finally a phone service I am happy to stay with for a long time

1 comment
MATE
Vanessa S.MATE
Steven Adams

Steven AdamsSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Gr8 coverage great deals all good

published

Been having some issues with the coverage but so have a lot of others all on Telstra went out for a day and a half other than that going well

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month18 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Keith

KeithSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Good service, reliable coverage

published

Very good reliable service from MATE, and also ported easily from Telstra. As a low user of mobile data, I do not notice a difference at all. All good, looking forward to going NBN with MATE

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month5 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Page 1 of 5

Questions & Answers

Foxie

Foxieasked

Does vowifi, volte and google calling work? Does a missed call go to normal voicemail? Thanks

1 answer
MATE
Vanessa S.MATE

Hi Foxie,

Wi-Fi calling and VoLTE are not supported on the Telstra Wholesale mobile network at this stage.

A missed call goes to normal messagebank provided this is enabled.

Regards,

The MATE team

Phillip C.

Phillip C.asked

Can i get a replacement sim card

1 answer
MATE
Vanessa S.MATE

Hi Phillip,

For this issue, please email support@letsbemates.com.au

Lance

Lance asked

With my own phone, what sort of deal can I get for a monthly plan. And how many GB.

1 answer
MATE
Vanessa S.MATE

Hi Lance,

You can find all of our mobile plans here: https://www.letsbemates.com.au/mobile

Get an answer from our members and MATE representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes

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