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MATE Mobile
4.4 from 119 reviews · View Statistics
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faulty sim. poor customer service

published

Sim card was faulty. Team leader told me to call back on a Sunday (knowing they are not open), had to wait a week with no phone while new sim sent. Missed on call jobs for work, had to buy a new pre paid sim. For all this they give you a $5 discount. Asked for the name and staff number of the billing employee resolving the matter and they stopped replying. Avoid. #notmymate. case number 101249477.

Value for Money
Customer Service
MATE
Vanessa S.MATE
  • Verified

Very good network and cheap price

published

Very good network and cheap price thanks mate . Thanks . Z x z s s s s s s s s s z s z z s z s s z

Value for Money
Customer Service
MATE
Vanessa S.MATE
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The reviewer stated that an incentive was offered for this review

  • Verified

Bargain with quality

published

The most affordable plan in the market with
Plenty data and good connection .

No frequent dropouts fast data in the CBD area

I haven’t experience any network coverage issue

Very happy with the plan

Value for Money
Customer Service
MATE
Vanessa S.MATE
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The reviewer stated that an incentive was offered for this review

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Minoo C.
Minoo C.Sydney, NSW
  • Verified

Minoo

published

Realiable, strong signal for the price I pay for. Down load speet is normally fast through out the day. We can use four devices at the same time with mo problem.

Value for Money
Customer Service
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

Rudey
RudeySouth-Eastern Region, NSW
  • Verified

Friendly and uncomplicated service.

published

Fully satisfied - no dropouts. Easy to startup and arrange monthly payments. I use when not home as I live in a remote area not covered by mobile towers. Unfortunately the Telstra-based SIM card does not allow SIM-to-WiFi.

Value for Money
Customer Service
MATE
Vanessa S.MATE
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Wendy Z.
Wendy Z.22 Nov 2019
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  • Verified

Too many issues

published

I have had trouble sending screenshots via text. Mate says there’s an image size limit. This is too limiting for something as basic as images of my screen. Data also stops working for no reason too. At least their customer service team answers the phone, unlike Telstra. I need to find another provider though as I cannot be bothered expending any more energy dealing with these issues.

Value for Money
Customer Service
MATE
Vanessa S.MATE
Carmen Morris
Carmen Morris
MATE
Vanessa S.MATE
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  • Verified

Happy

published

I discovered mate with Google and I was looking for a good deal with a mobile network provider and indeed, it's like using Telstra bit cheaper ! I recommend mate mobile !!

Value for Money
Local Reception
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

The reviewer stated that an incentive was offered for this review

Ryan
RyanCentral West, NSW
  • Verified

Perfect!

published

Setup was too easy, customer service is fantastic, coverage is fantastic, have not experienced a dropout yet and find I’ve got better service than Telstra users sometimes! Very good value for money! Highly recommend.

Value for Money
Customer Service
MATE
Vanessa S.MATE
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  • Verified

Mate easy to change from old provider

published

Excellent, prompt & helpful customer service, when changing from an old provider. Coverage is excellent as we found hiking in SW of WA recently. Very pleased to be able to check on family in the UK without getting a huge bill. Highly recommended by a family member. Would recommend to others & will certainly be doing that

Value for Money
Customer Service
MATE
Vanessa S.MATE
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Daman
DamanGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Good service

published

Good coverage n prices, g o o d p r i c e with the internet service. Refered sme friends

too many words to fill here. What else can I write?

Value for Money
Local Reception
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

Great Service, Great Customer service, I would recommend to everyone and anyone

published

Aboustley great network coverage

Not very long customer service wait time and very friendly to talk to and they understand everything and anything you need or require, Never had a problem with them.

Incentivised Review No
MATE
Vanessa S.MATE
soozmct
soozmctGreater Melbourne (Inner), VIC
  • Verified

Perfect reception. Cheap. Instant customer service.

published

My mate mobile reception is deadly. Never drops out. And rollover data is so good. I can save up the data for when I go away- as my ipad wifi isn’t always in range of a Wifi source. And when i call Mate with questions I get through to a LOCAL person and fast. I’d almost forgotten what that was like, and had resigned myself to no almost mo personal contact in customer service or run-around for ever. Its like Christmas

Value for Money
Customer Service
MATE
Vanessa S.MATE
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JIMBOB
JIMBOBSouthwest, VIC
  • 18 reviews
  • 23 likes
  • Verified

MATE is Awesome!

published

We switched to MATE and saved a substantial amount on our NBN and Mobile Bills.
The mobile coverage is with fantastic.
We get all the benefits of the Telstra network without having to deal with the overpriced Telstra plans or the non-existent customer service from Telstra.

The transition was super smooth and we could even use our old modem.

We are so happy with MATE! A real Aussie Telco!

Value for Money
Customer Service
MATE
Vanessa S.MATE
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  • Verified

Easy to change from my last provider with no difference, expect a huge difference in the bill. Good onya MATE

published

Have not had any drop outs or difficulty with coverage since joining a few months ago. Not a big data user but speeds aren't any different to my last provider

Value for Money
Customer Service
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

Robert
Robert North Western Region, NSW
  • 2 reviews
  • Verified

Mate

published

Mate is a great service very happy with them not like other providers and a great price and service.
Had issues with others like over inflated prices and drop outs from other providers not mentioning names. It will be good if mates comes out with a widget for your home screen.

Value for Money
Customer Service
MATE
Vanessa S.MATE
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Review collected in partnership with MATE

The reviewer stated that an incentive was offered for this review

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Read more reviews - page 2

Questions & Answers

Pen N Fina Feo-La'i
Pen N Fina Feo-La'iasked

I tried to activate my Mate sim card on my mobile but it kept on saying "no network available"

1 answer
MATE
Vanessa S.MATE

Hi Pen N Fina Feo-La'i,

Please contact our support team - support@letsbemates.com.au or call us on 13 14 13.

Regards,

The MATE team

Foxie
Foxieasked

Does vowifi, volte and google calling work? Does a missed call go to normal voicemail? Thanks

1 answer
MATE
Vanessa S.MATE

Hi Foxie,

Wi-Fi calling and VoLTE are not supported on the Telstra Wholesale mobile network at this stage.

A missed call goes to normal messagebank provided this is enabled.

Regards,

The MATE team

Phillip C.
Phillip C.asked

Can i get a replacement sim card

1 answer
MATE
Vanessa S.MATE

Hi Phillip,

For this issue, please email support@letsbemates.com.au

See all MATE Mobile questions

Get an answer from our members and MATE representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

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