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MATE Mobile
4.3 from 64 reviews · View Statistics

Reviews

4.3

64 reviews
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Julian Merck

Julian MerckGreater Melbourne (Inner), VIC

  • Verified customer

Really impressed with Mate as a service provider

published

A friend of mine introduced me to Mate, I was with Optus for many years, I was paying a lot more with Optus than I am with Mate for the same call and data usage and I have found Mate to a lot more on their game with their customer service.... Happy Customer....

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Included Data per Month28 GB
See all answers

Review collected in partnership with MATE

Sejal Pandya

Sejal PandyaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Worst service

published

So where to start
1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. When I signed up I was told that it was a prepaid service. Apparently, they don't offer any prepaid services.
2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer
3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.
4) This company has no ethics or morals, worst customer service ever.

I hope no one else get into the trap.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Sam Bryden

Sam BrydenHunter Region, NSW

  • Verified customer

Perfect service. Most excellent customer service in the segment. Highly recommended.

published

I’ve had an excellent experience with Mate mobile (and NBN)
Perfect service in all areas.
Easy billing and payments.
Generous data inclusion with on par download speeds. and of course all at a competitively low monthly cost.

Also during the churn from another provider the process was made very easy and fluid under the instruction of the amazing customer service rep I spoke with.
Highly recommended

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

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  • Verified customer

National broadband

published

Great people to talk to no problems with national broadband recommended network is very good no dropouts unless power goes out data download speeds have been really good no problems

Incentivised ReviewNo
Plan Cost per MonthA$76.00
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Mateeeee Absolutely fantastic service.

published

Absolutely fantastic.
Easy sign up to mobile and NBN internet
Excellent network coverage
Awesome plans and rates
Awesome customer service

I will rate my Mate mobile experience 10 out of 10, keep up the excellent service.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE
don't use

don't useSydney, NSW

  • 2 reviews
  • Verified customer

I truly love it.

published

I love that I have coverage wherever I am so I am able to be contacted. Data downloads can be a bit slow.I have not had any drop outs as yet

Value for Money
Local Reception
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month5 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Alex

AlexMid North Coast, NSW

  • 2 reviews
  • Verified customer

Good and easy company to use

published

I found Mate to be really easy to join. Service was good, no complaints about Mate. Unfortunately my area is heavily a flat spot for all mobiles. That is my problem not Mates.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Judith Grantham

Judith GranthamWide Bay-Burnett, QLD

  • Verified customer

Mate mobile ....

published

Very reliable .. half of my original bill, more data, very happy ...
Die load speeds are more than enough for my needs few dropouts but certainly less than old plan ... impressed

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per MonthA$30.00
Included Data per Month25 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Jillian

JillianHunter Region, NSW

  • 2 reviews
  • Verified customer

I am very happy with the customer service given by Mate.

published

I have not experienced any problems with the network coverage since changing to Mate. There have been no dropouts. Data downloads have been sufficiently fast. Overall, I have been very happy with Mate.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month5 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Mobile Phone Service Providers

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Sridhar Aluri

Sridhar AluriGreater Melbourne (Inner), VIC

  • Verified customer

Poor reception & customer service

published

Yes experienced continuous drop outs. Calls keep having dead voice. Snail data speeds. Appalling. I regret moving to Mate. I will not recomend anyone else. Crap service. Cant express dissatisfaction.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$40.00
Included Data per Month60 GB
See all answers
6 comments
MATE
Vanessa S.MATE
Sridhar Aluri
Sridhar Aluri
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Crystal Traveller

Crystal TravellerRichmond-Tweed, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Very pleased I switched to Mate

published

Will be switching my internet over when my contract runs out as well! I’m an age pensioner and this couldn’t have been made easier for me. Highly communicative company and wish I had done it much sooner!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid with Phone
Plan Cost per MonthA$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

BS Sher-Gill

BS Sher-GillMid North Coast, NSW

  • Verified customer

Poor coverage / reception

published

On 31st October 2020 from 3pm to 9pm in Hillside, Victoria 3037 I had visited my sister a very long time. I was unable to use internet, WhatsApp, Facebook, Maps, etc - basically anything that I had to use internet at all. I had turned in & off my mobile device few times, hoping that it would reset, it would work but not at all.

Value for Money
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Rosalie Fidge

Rosalie FidgeMurray Mallee, SA

  • 2 reviews
  • 1 like
  • Verified customer

Seamless change over

published

Very good speed and data download consistent steady. No dropouts either. I love the unlimited data using mate. Quite affordable good rates. Good customer service prompt recall and reply when needed

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$59.00
Included Data per Month30 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Great value

published

The pricing is good, and local support even better. Not totally sold on the network coverage as of yet but early days. I just find I struggle with download speeds/coverage a bit more then my previous network.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

RyanC

RyanCSydney, NSW

  • 2 reviews
  • Verified customer

Best provider ive ever had

published

Been with Mate mobile for a while. Never had a drop out or anything. I called them about roaming and they sorted it out all instantly whilst i was on the phone. Best customer service in australia. They should take over Telstra and Optus
Edit: that is they helped me navigate how to buy and use a sim i bought greece

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Mobile Phone Service Providers

Find out how MATE Mobile compares to other Mobile Phone Service Providers

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qestra

qestra

  • 131 reviews
  • 36 likes

Great Service, great price,

published

I appreciate this company so much-- they communicate clearly in a way that even this geriatric non tech-savvy geriatric can understand. I wonder why I waited so long to change from Telstra, Mate made the whole process effortless.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
See all answers
1 comment
MATE
Vanessa S.MATE
Kerrie M

Kerrie MSydney Surrounds, NSW

  • Verified customer

Very Good

published

A good price plan for my needs, and found that coverage has been good and reliable. Easy to set up and do like the emailed notifications of upcoming billing too.

Incentivised ReviewNo
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Giuseppe M.

Giuseppe M.Sydney, NSW

  • 2 reviews
  • Verified customer

Bundled with NBN 100. GREAT COMBINATION!!!

published

My wife and I chose the better mates 15GB with data banking up to 100GB.GREAT IDEA when away from wifi.
No problems with coverage. $50 per month for 2 mobiles with unlimited calls to standard national numbers, unlimited SMS and unlimited international calls and SMS to 15 selected countries. The only negative is Italy is not one of the 15. Great price!!!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Olivier

OlivierSydney, NSW

  • 2 reviews
  • Verified customer

Awesome

published

Telstra network but MATE price.
Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.
MATE price starting from only $20 without contract, month to month basis.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month25 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

  • Verified customer

Great!

published

I live in rural VIC and cell service is always great. I only pay for the amount of data I want, where as when I was with another service the min I could pay was $50 for 50g even though I won't even use a quarter of that. They give me bonus data every now and then which is great. Customer service is always great. Really don't think I could ever go to another company now that I'm with MATE.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month25 GB
See all answers
1 comment
MATE
Vanessa S.MATE

Review collected in partnership with MATE

Page 1 of 4

Questions & Answers

John A.

John A.asked

I am a mate customer. How cam I change my phone number?

1 answer
MATE
Vanessa S.MATE

Hi John,

Please contact support@letsbemates.com.au.

Tupou Fifita

Tupou Fifitaasked

How can I know my balance?

1 answer
MATE
Vanessa S.MATE

Hi Tupou,

To check your mobile data usage, and any available data in your data bank, you will need to dial the following sequence on your mobile phone:

*159# and then press SEND/CALL

Regards,

The MATE team

ChrisE

ChrisEasked

If I change my mobile plan to mate can I keep my number?

1 answer
MATE
Vanessa S.MATE

Hi ChrisE,

Yes, you can keep your existing mobile number.

Get an answer from our members and MATE representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes

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