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Mate Mobile
Brooke CooperPeel, WA
- Verified customer
So far it’s feeling to good to be true!!
Only new to Mate! And so impressed that if it is this easy and has such good service that I will be swapping our whole family over to mate communicate!!
1 comment
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Review collected in partnership with MATE Communicate
- Verified customer
6 days to activate but I don’t think it was mate I
6 days to activate but I think the problem was back at Woolworths mobile other than that I’am happy to be on board with mate ,only one other thing and that is how to access premium phone numbers
2 comments
Don’t forget to let me know about accessing premium phone numbers
Vanessa S.MATE Communicate
Hi John,
Thanks for your feedback.... Read more
We can confirm that special numbers and calls and SMS/MMS to premium numbers (e.g. 19xx numbers) are not available on our mobile service. We are unable to switch this feature on as it is disabled by Telstra. Regards, The MATE teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with MATE Communicate
Paul MacbethSydney, NSW
- Verified customer
Great service,no problems what so ever
Mate mobile network coverage is excellent, no drop out what so ever and download speed is very good so I'm very happy with the service provider by Mates so far.
1 comment
Vanessa S.MATE Communicate
Hi Paul,
Glad to hear you're happy with the coverage and service!... Read more
Cheers for the review! Regards, The MATE teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with MATE Communicate
- Verified customer
No issues so far
Purchased a sim only plan for my daughter, have had no issues so far with the service. Only problem I have is monitoring data usage which other providers allow you to track in real-time but they do send text alerts at least. Value fir money in my opinion.
2 comments
Vanessa S.MATE Communicate
Hi Shayne,
Glad to hear you're happy with your MATE mobile service!... Read more
You can check your real-time data usage, you can dial the following sequence on your mobile phone: *159# and then press SEND/CALL You will need to ensure your phone is on 3G/4G mobile data and not Wi-Fi when checking this. Regards, The MATE teamThanks Vanessa
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Review collected in partnership with MATE Communicate
Jason DavidsonGreater Melbourne (Metropolitan), VIC
- Verified customer
So far so good
Reliable coverage through the Telstra network.
Good rates. This was one of the reasons we chose Mate.
Good data speeds
We've only just swapped from Optus but it has been good so far.
1 comment
Vanessa S.MATE Communicate
Hi Jason,
Glad to hear you're happy with your MATE mobile service!... Read more
Thanks for your feedback! Regards, The MATE teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with MATE Communicate
- Verified customer
Pretty good Mate
So far so good. Haven't had any issues yet. Though the password sent to me for increasing ringing time didn't work for me.
The service is very good and it's nice to know your speaking with someone in the country you're calling from.
1 comment
Vanessa S.MATE Communicate
Hi Paul,
Thanks for your review!... Read more
If the code for increasing your mobile ringtone hasn't worked, drop us an email to support@letsbemates.com.au and we'll see what the issue is! Regards, The MATE teamSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with MATE Communicate
Matthew R.
- 5 reviews
Awesome service
Mate Mobile has the best customer service they all ways help at getting your service up and running as quick as possible if there is any fault they get it fixed quick
1 comment
Vanessa S.MATE Communicate
HI Matthew R.,
Many thanks for your great review!... Read more
Regards, The MATE teamSimilar opinion? Write a review on ProductReview.com.au!
Dino
- 2 reviews
- 1 like
- Verified customer
No Solution For Their Wrong-Doing - Poor Service
After purchasing a SIM card that was faulty, Mate Communicate advised me they could send a replacement one for $10. It was then advised that $10 would be credited to my account after returning the faulty SIM to Mate Communicate's office, however, that would cost me $10 in postage fees regardless - a loss in any case. To make matters worse, I was further advised a replacement SIM card would take up to 5 business days to receive, leaving me without a phone service for work purposes during this period. I requested they send a replacement SIM card ...Read more
by overnight transit service, however, "it is against their policies and procedures" to do so and no discretionary decision would be determined otherwise by a 'Supervisor'. Mate Communicate are relatively good when everything is going well, however, have failed dismally to provide an adequate solution for their wrong-doing. I moved from Telstra due to lack of service - Mate Communicate, you have lowered your standards accordingly.5 comments
Vanessa S.MATE Communicate
Hi Dino,
Sorry to hear this.... Read more
Can you please advise your account number so we can look into this issue ASAP? Regards, The MATE team572882
Vanessa S.MATE Communicate
Hi Dino,
Thanks for confirming.... Read more
The SIM card you are currently using may be faulty however we can not prove this yet until another card is tested. If the new SIM card works then as advised, we are happy to refund the $10.00 and will also look into a further credit. SIM card failure rate is extremely rare. We can also confirm that you were not advised that you had to return the first SIM card if this was faulty - this is not required as it can simply be disposed of. There will be no cost to you for this. As you were advised, all SIM cards are sent via Australia Post Express Post and there is no faster postage method available. Express Post delivery is usually next business day depending on your area - this is controlled via Australia Post. Regards, The MATE teamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Foxieasked
Is there a way to not add data if included data runs out? I know that each extra 1gb is $10, but if I finish data I don’t wanna incur extra charges.
2 answers
Vanessa S.MATE Communicate
Hi Foxie,
Unfortunately, this is an automatic feature from Telstra that we are unable to turn off.
We do provide SMS alerts in near real-time when you reach 50%, 85% and 100% of your monthly data allowance, and you can check your data usage on the handset by dialling *159# and then pressing SEND/CALL.
Hope this helps!
Thanks Vanessa. Will give it a try when my current plan expires. Cheers
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Vanessa S.MATE Communicate
Hi Brooke,
Thanks for your fantastic feedback!... Read more
Glad to hear you have been impressed with our service! Regards, The MATE team