MATE Mobile

Travelling overseas, asked Mate re support, when they eventually replied day before i leave it was that there was no overseas option. So I had no phone and couldn't get the OTPs for banking etc so have cut trip short but get this, everything I… Read more

landed in a different country a welcome came from Mate and advice to go to their website for travel package whaaaat!!! Terrible customer support, avoid

I spoke with Loma today as I had a few questions regarding my account. Loma emailed my invoice to me and explained the details of the invoice plus emailed the list of countries I can call from my mobile. Loma was very helpful, she answered all my queries in a calm, warm and friendly manner her customer service skills 10+ Thanks Loma Carole Show reply

My services were restricted due to unforeseen circumstances. I called up and was connected with Jason L. He helped me right away with no issues and no complaints. Genuinely wanted to help get my services back up and running. Was having issues connecting my services so he suggested I restart my phone and he would call right back. I hesitated as… Read more ·  1

people in the past have said this and never call back. But within 2 minutes, surely enough, Jason called me back and restored my services. The brother Jason L needs a pay rise stat! Thank you again Jason for your professionalism and outstanding customer service. God bless brother!

I contacted Mate over intermittent network issues. Despite waiting 25 minutes for my call to be answered, I spoke with Cameron who was very courteous and helpful. Unfortunately the issue is with Telsra unfortunately nothing Mate could rectify. I was very happy with the service and information provided by Cameron. Call wait times could be better. Show details ·  1

Got charged a late fee when their system failed to take money from an account with more than enough money. Then when i called they tried to gaslight me into paying a late fee, and convince me nothing was wrong with their system. Very ironic that the quality of the call was awful, given they are a phone service provider too. Not the first time it's happened, will be finding a new provider Show details

Usd to be good not now they have increased prices like all small providers that start out then they get gready well $$ they soon don't last the they're sold off lve seen it before many times getting a Sim tomorrow for a new one l wonder what this one will be like will right a review after l get i test it out beware of this mate the only mate is themselves profit all the way Show details

We moved our services from Optus to Mate services on 01/09/2025 and we were told we don’t have to do anything and everything will automatically be moved. We just got another bill from Optus and we are billed by Mate as well. We had to call Optus and cancel our services and my mobile service is totally gone and Mate mobile is not activated . I am… Read more

helpless and Mate customer service hours are very limited . The online portal is still showing my mobile still not activated and is still progressing . I don’t understand why they need more than a month to switch service. And also internet services are also so great and keeps dropping

Our internet connection was not working. Cameron very capably and promptly responded to us via the callback system. He clearly and succinctly talked us through the procedure. His technical knowledge and capacity to explain it to us was exemplary. Thank you Cameron for your most professional assistance. Your calm, clear and patient phone manner… Read more ·  1

was also greatly appreciated. Our problem was solved in the one phone call. Thalassaemia you Cameron.Thank you Mate.

I spoke to Cameron today in regard to adding my mobile service to your company. Cameron provided all the information I needed to process this. He was very courtous and helpful. Vicci Lodge Show details ·  1

We had an NBN outage and then once it came back on I still didn’t have wifi. The agent that helped me was so lovely, she was patient and knew exactly what to do. And the best thing, she was very easy to understand!! Show reply

I moved to Mate from one of the large providers at double the price. Mate are excellent the service is great and I haven’t noticed any difference in my coverage. I would certainly recommend Mate Show details ·  1

I have recently signed up to Mate. Laurent was so patient and had us up and running very quickly. We now have reliable internet. Very happy with the excellent service from Mate. Show reply

No change in service quality since switching from Telstra to Mate. Internet between Cardiff (Newcastle) to Epping (Sydney) along the Train corridor is rubbish but it was also with Telecom. Show reply

I love my new Mate NBN Internet and Mobile bundle. Since I've joined Mate I've had full coverage on my mobile phone, including calls to my sister overseas and best of all my home internet has not dropped out on me once!! I stream movies and live t.v. with no buffering or interruption of service. The icing on the cake... by leaving the 'Major… Read more ·  1

Telco' I was with I'm saving $112 dollars a month and getting better performing service. I am really happy with my new Mate!! I encourage people to do a comparison for themselves. They could be pleasantly surprised!

Michelle was a pleasure to deal with, full explanation of products and costs, and made my change over with my internet and mobile very easy for me. Excellent customer service best I've had compared to previous Optus. I got a great deal and feel confident in all the service backup I'll need. Many thanks Michelle you're fantastic at your job. Show details ·  2

A genuine case of 'you get what you pay for'. Initially I had issues porting in my service, where my activation code was not sent to me. After calling earlier in the day to verify my identity, I then had to call Mate's tech support again to be provisioned a new activation code. Not the end of the world, but far from seamless. The 5G enabled plans… Read more

on the Telstra Wholesale Network provided me, what I would consider, below par service within metro Melbourne. Having ported from Telstra, I noticed a lot of service blackholes which didn't exist on the full network. This was made more evident inside buildings, where the connection was often not strong enough for anything more than sending a text message. Being on the wholesale network also meant my device was deprioritised during times of high demand - the best example of this being at an AFL preliminary final where my device was on SOS only at half time. Another detractor is the lack of Live Voicemail service, which many other budget-friendly providers offer. This is all disappointing given I expected reduced service rurally, but certainly not in the Melbourne CBD and in the broader metro area.

I cannot speak highly enough of the service from Mate. In my opinion they are the best telco service in Australia. The staff are friendly and helpful, and it is owned by Australians. Thank you Mate, I tell everyone about you, your service and cost. Show details ·  1

I initially bought another provider's connection and upon moving in my internet is not working at all for two days. So I decided to switch back to Mate which I used for a few years with no issue. The sales person opened the account for me quickly and guided me in every step of setting up which is really the Tech Support Team's job, not sales. … Read more ·  1

He also tried to switch on the internet on this Saturday that I called. He helped to check my router set up and helped me to reset my router password. The sales team member went above my expectation and successfully restored my internet today, a Saturday. Prior to this switch, I called the other provider for hours in the morning without any success in getting hold of anyone. I really appreciate Mate team in this occasion. Thank you. Pauline

I'm enjoying a far better coverage than the previous telco particularly in the country and off the coast of Fremantle. The service from Mate is brilliant. No complaints at all. Show details ·  1

MATE Staff extremely helpful during install It would appear however that everyone needs constant validation where as a service provider I believe that you should know that your services is good to excellent rather than send annoying surveys to validate standard experience. Show reply

I was a long time Telstra Mobile customer until I got hit with the bill of $70 dollars for 50gb so I was browsing through my options that uses the Telstra network and I saw some good reviews from product review, so I decided to give them a red hot go with the $40 plan for 50gb I saved 30 dollars a month and I gotta say been impressed with them was… Read more ·  1

able to talk to someone locally and fast delivery of my sim also seem-less transition of porting my phone number over the only reason I have taken off a star is cause the app is not really up to scratch when it comes to switching different plans with Mate had to do it via the self care portal but I’m sure it will get fixed soon. But other than that I would recommend people to give them a red hot go if your sick and tired of the big telcos.

I recently switched my mobile service provider from the mob that uses Yes to market themselves over to Mate Mobile & internet. I had a shared data plan using wireless mobile broadband with a data limit & the cost was ever increasing as my data needs grew over time. I now have a Mate NBN unlimited data internet connection & am experiencing… Read more ·  1

seamless streaming & never consider if I’m using too much data, My Mate mobile phone service was easy to connect & my number was ported over from my previous provider without missing a beat. Why didn’t I do this ages ago ? Oh yeah & I’m saving money at about $29 a month! Found myself a new MATE for sure !