2MATE Mobile

MATE Mobile

 Verifiedletsbemates.com.au
2MATE Mobile
4.2

490 reviews

PositivevsNegative
82% · 40074 · 15%
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Plan Type
  • Pre-Paid Sim Only (123)
  • Post-Paid Sim Only (271)
  • Post-Paid with Phone (12)
Value for Money
4.3 (435)
Customer Service
4.3 (403)
Local Reception
4.2 (391)
Transparency
4.3 (337)
Fast speeds
Helpful customer support
Strong connection

Reviews

490 reviews
Bert
BertPerth, WA
  Verified

Speaking to an actual human being

After being on hold for an hour plus, it was great to get helped by Ozzie. And the best of all is that he actually solve my phone issue that was a bit of a nightmare, thanks mate great customer service!!!
It would have been a 5 star review if it was not for the long wait.

Good to still be able to speak to a human being.

Value for Money
Customer Service
Transparency
Brigitte
BrigitteGreater Melbourne (Outer), VIC
 

Does what it says, mate

Every thing they advertised and said came to fruition. Enjoying the competitive pricing. Not paying for something I'm not using
Network seems reliable so far, although we haven't tested it during a long distance travel yet Show details ·  1
Balwinder singh Sandal
Balwinder singh SandalGreater Melbourne (Outer), VIC
  Verified

Reliable

Has the network range , where no other network is, but same time , has low or no network where all other network providers are having full range like in city and around those city areas. Show details ·  1
Value for Money
Customer Service
Local Reception
Jeremy V.
Jeremy V.
 

Good aussie service

Easy to sign up and switch over from another telco. Coverage has been good so far as well as the speed. Very happy. Show details ·  1
Value for Money
Customer Service
Local Reception
Sam Clayton
Sam Clayton
  Verified

No complaints

I'm a U.S. student abroad for a semester and Mate has been about as painless as it gets. Scape had a sim card waiting for me, activation process was a little rough but once everything was up and running, the service works perfectly. In downtown Brisbane and parts of more rural Australia, data and coverage has been fine. Prices are reasonable (man AT&T is expensive) and it works just fine with my iPhone. Show details ·  1
Value for Money
Customer Service
Local Reception
Transparency
Saul A.
Saul A.Greater Melbourne (Metropolitan), VIC5 posts
 

Keep away from this Mate Mobile and NBN

Over priced, there is no technical support after hours. during business hours there is 45 min wait time. and be aware if you want to change from Mate, you make sure you transfer your number and activate your sim card first, cause Mate will lock your sim so you will not be able to transfer your number as you will not receive your security code. very scum to my opinion. keep away from this provider, you will be paying high price for more headache. Show details
Local Reception
MATE
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Bon
BonHobart, TAS6 posts
  Verified

No emergency alert notification

Recently we were holidaying in Bridport, Tasmania. An uncontrolled bushfire broke out in the surrounding district. Fellow campers using Telstra received alerts in their phones. We were not alerted. For that reason I’d have to give a lesser rating. Show details ·  2
Value for Money
Customer Service
Transparency
DevD
DevD
 

Great service in switching to mate mobile

Great service seamless switch of mobile service to Mate on mateapp. Show details ·  1
Local Reception
Clinton Thompson
Clinton Thompson
  Verified

Way better than optus

Have been using optus for over 10 years and was tired dealing with customer service whenever there was a problem. Mate is cheaper,offers 5G in my area (got tired of optus taking forever in Coffs harbour and can bank any data not used. Show details ·  1
Josh D
Josh DCharlestown, NSW3 posts
  Verified
Value for Money
Customer Service
Transparency
MATE
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Andrew
Andrew
  Verified

Mate mobile is great. Great coverage, and great service

Mate mobile is great.
Great coverage, and great service
I have two mobiles and an NBN with MATE
The Mobile /NBN bundle is great, as it make it cheaper Show details ·  1
Good Quality Mythology
Good Quality Mythology8 posts
 

High price for poor service

I have been with Mate for 6 months after moving over from Telstra prepaid hoping to save money.

They only offer plans, so I was on the $30 option, but soon after joining they increased the price to $35 with no change to plan services.

I have found the service abysmal.
In the same areas that I previously had full coverage with Telstra, I now only have 1 bar.
My standard coverage is always 1 single bar, occasionally increasing to 2, but never any more.

This company is marketing itself as affordable and quality service, which is not what is provided.

I have just received my new sim with Belong, and am eager and excited to leave Mate Mobile behind, and only recommend people avoid this company at all chances. Show details

MATE
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Bikash
Bikash2 posts
 

Disconnected my service and been chasing them to reinstate for almost a week now

They cut my service out of nowhere.
Crap knows why? All bills were paid and were up to date. Kept telling me it will take up to 24-48 hours and 3-5 business days. Bloody boolshit.

Hope they solve this crap fast. The work is screwed up because of these crap.

What a pain!

I've raised a complaint against them with Telecommunications Industry Ombudsman Show details

Value for Money
MATE
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Eliana Goncalves
Eliana Goncalves
  Verified

Expensive

Very expensive. Should be given other cheapest options to the clients. Show details
Value for Money
Customer Service
Transparency
MATE
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Graham Mclean
Graham Mclean2 posts
  Verified

Bundling suits me

Having my mobile bundled with my internet has been very beneficial for me.
Something I wasn't able to have with my previous provider.
The customer service and connection reliability has been excellent. Show details ·  1
Value for Money

Questions & Answers

tankerton
tankerton

Hi, be interested to know peeps what the coverage is like on the Mornington Peninsula, in particular Crib Point, Westernport, looking at 2 SIM plans, ultimately with some customer service if required Thanks.

MATE
MATE   DM   
tankerton
tankerton  

Thankyou

MATE
MATE   DM   

You are most welcome. If we can assist you with anything else, please let us know. Regards, the MATE team.

TheOneAndDroney
TheOneAndDroney

Question? Why is it that you guys don’t support eSIM so I can use my cellular Apple Watch? I’d love to ditch Optus, but need my watch :(

TheOneAndDroney
TheOneAndDroney

Will you ever support eSIM, so I can use my cellular Apple Watch?

MATE
MATE   DM   

Hi TheOneAndDroney, Unfortunately, MATE mobile plans do not currently support eSIM.

We are looking to provide this feature with our mobile services, however, there is no current ETA of when this would be available.

Regards,
The MATE team.

Gaurav H.
Gaurav H.  
See all MATE Mobile questions

Details

About MATE Mobile

MATE Mobile is an 100% Australian-owned Internet and mobile service provider. Bundling a mobile plan with an Internet plan can also help you save more.

Features of MATE's mobile plans include:

  • MATE offer a range of 4G and 5G SIM-only mobile plans starting from $25 per month.
  • MATE mobile plans use the Telstra Wholesale Mobile Network.
  • All plans include at least a 500GB data bank so you don't lose any unused data (two plans have a 1000GB data bank).
  • All plans include unlimited talk and text to standard Aussie numbers.
  • Selected plans include unlimited international calls and SMS to 15 selected countries.
  • The network capability of MATE's mobile solution has access to download speeds of 10Mbps up to 250Mbps on 5G.
  • No lock-in contracts.

Points of praise:

  • Most reviewers found that their MATE Mobile plan gave them great Internet and download speeds.
  • They also said that the customer service they experienced was professional, with representatives being particularly helpful when helping reviewers set up their account.
  • Reviewers said that they had great coverage in metro areas, with the coverage still being good in regional towns. However, there were a few users who said that their connection dropped out sometimes in certain spots.
CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered No
Visit official website

Contact info for MATE Mobile

Mon8:30 am - 7:00 pm
Tue8:30 am - 7:00 pm
Wed8:30 am - 7:00 pm
Thu8:30 am - 7:00 pm
Fri8:30 am - 7:00 pm
Sat8:30 am - 7:00 pm
SunClosed
  • ABN: 33165670413

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