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Mate Mobile
4.3 from 25 reviews

Reviews

(17)
(5)
(0)
(0)
(3)
  • Value for Money
    4.5 (23)
  • Plan Type
    • Post-Paid Sim Only (16)
    • Pre-Paid Sim Only (3)
    • Post-Paid with Phone (1)
  • Customer Service
    4.3 (23)
  • Local Reception
    4.6 (21)
  • Transparency
    4.7 (21)
WayneL

WayneLCanberra 2600, ACT

  • 4 reviews
  • Verified customer

Just as good as the BIG Guy

published

After being a Telstra (the BIG Guy) mobile SIM only customer for years, I thought it was time to look around for an improved monthly plan. MATE offered what I was looking for from Telstra, for half the price. Considering MATE uses a large chunk of the Telstra mobile network, and looking at coverage maps for where I travel, I could see that MATE had me covered. A real win-win. A recent trip along the south coast of NSW confirmed that mobile coverage and reliability is top notch. Very happy.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month15 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Alejandro Navarro

Alejandro NavarroGreater Melbourne (Inner), VIC

  • Verified customer

Eject button below

published

Pretty poor in value compared to other providers, data they offer is no more less for the price, and the data reception in areas is sketchy at best. And I live in a well developed area that is close to the CBD and competition have no issues.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month15 GB
See all answers
8 comments
MATE Communicate
Vanessa S.MATE Communicate
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Gary g

Gary gSouth West, WA

  • 2 reviews
  • Verified customer

very good

published

very reliable down load speeds are excellent no problems network coverage is really good costomer service is very good we have been with mate communicate for 2 years now we are very happy we are with them not telstra anymore

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month50 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

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Kate R

Kate RSouth East Queensland, QLD

  • 6 reviews

Dont waste your time

published

Rude, arrogant, absolutely no customer service.
Don't waste your time trying to deal with these people - they have all done the same course on how NOT to give any service or resolution to any problems. I don't believe any of their " Good Reviews" at all.

Customer Service
5 comments
MATE Communicate
Vanessa S.MATE Communicate
Kate R
Kate R

661011
I’m sorry to hear you aren’t aware of how bad some or your representatives are.

MATE Communicate
Vanessa S.MATE Communicate
Kurt

KurtSouth-Eastern Region, NSW

  • Verified customer

So good I had to make my first review!

published

It sucks I can't be with MATE right now. I went through the whole life-cycle with them; moving from Telstra, setup problems (my end, though they still helped) moving house, line problems at new address, adding a SIM, removing internet and keeping the SIM and finally ending my SIM plan and entire relationship with MATE. There was no hesitation of help with these guys. Even if it was outside call centre hours, i'd drop them an email and some one would get back to me ASAP.
Now, to have all that excellent service, on top of the best rate? It's hard to say no. I talked probably 4 of my friends into signing up. When my living arrangements change, I'll be signing back up with MATE no questions asked.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month30 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Shell

ShellSydney Surrounds, NSW

  • Verified customer

Extremely happy...

published

The Network coverage is fantastic & the download speeds are fast. Customer service is efficient always happy to help or fix an issue. Offering deals & checking in. Great move moving to mate.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

jamierogue

jamieroguePerth, WA

  • 2 reviews

Just Great!

published

Going through Telstra the coverage is great without the terrible customer service. Good data allotment and speed for a great price. Nothing to fault just like their fixed internet service.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate
  • Verified customer

This is perfect, can't live without it!

published

Great prices for premium features and speed.
No downtime so far.
Friendly service and the staff are very friendly and helpful.
Moved from Telstra some time ago and have no regrets whatsoever.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$130.00
Included Data per Month40 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Michael Russell

Michael RussellNorth-West & West coast, TAS

  • 2 reviews
  • Verified customer

Might as well have the same Provider

published

Network Coverage is great, and Data is great as well I'm pleased that I don't have to deal with Telstra, Because Telstra SUCK! I would defiantly recommend LETS BE MATES.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$40.00
Included Data per Month40 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

The reviewer stated that an incentive was offered for this review

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Bree Ryan

Bree RyanCentral Queensland, QLD

  • 4 reviews
  • Verified customer

Great product and excellent coverage

published

Excellent product. You are on the Telstra network so you have great coverage at such a cheap price. I think you have to have their home internet to be able to get the phone service though.

Customer Service
Transparency
Value for Money
Local Reception
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Leah000

Leah000North Queensland, QLD

  • 5 reviews
  • Verified customer

Excellent coverage and cost for money

published

Excellent coverage and cost for money.
Excellent mobile deal been with these guys since got NBN and Over 12-24 months NO DROPOUTS! Even when Telstra upgraded their lines, in my area

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month35 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

  • Verified customer

Couldn’t be happier with not only price but awesome customer service!

published

Customer service is top notch, always keep you updated with any issues and even received a discount without requesting one! Direct debit means I don’t even have to think about it!

Customer Service
Transparency
Value for Money
Local Reception
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Selena Costelloe

Selena CostelloeHunter Region, NSW

  • Verified customer

Best phone service I have had!

published

Great service and value for money. Reliable network coverage,
no issues with downloads, and talk to real people, not machines for any concerns. By far the best phone service I have had. Would highly recommend !!!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per Month$39.00
Included Data per Month30 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

  • Verified customer

Perfect coverage, super pricing

published

Quality of my coverage is as good as Telstra but much more affordable.
Service is amazing, always speaking to an Aussie who is knowledgeable and ready to offer help where possible. Can't recommend this service enough.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$29.00
Included Data per Month30 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Matt G.

Matt G.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Thank you guys so much for Fantastic Internet and mobile service.

published

Hi, I cant default the service its been so good and the customer support has been top notch. I'm one happy customer and look forward to the future with you guys :) :) I do hope we get 5g support in the future.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month25 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Mobile Phone Service Providers

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MIck

MIckGreater Melbourne (Metropolitan), VIC

  • Verified customer

Reliability of service

published

On approx 3 occasions in the past month I have made calls from my car and service has gone from 4G to 3G then call dropped out. I was previously a Telstra customer and can hardly recall getting dropouts

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month5 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Souphead

SoupheadGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Minimum of fuss

published

Nothing could be simpler. Really impressed with the effortlessly way everything was done. Highly recommended. Internet excellent, signal always present . I would not have any hesitation in recommending Mate to any of my family and friends.

Plan Cost per Month$25.00
Included Data per Month15 GB
1 comment
MATE Communicate
Vanessa S.MATE Communicate
Da Mumma

Da MummaPeel, WA

  • Verified customer

So far it’s feeling to good to be true!!

published

Only new to Mate! And so impressed that if it is this easy and has such good service that I will be swapping our whole family over to mate communicate!!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month6 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

  • Verified customer

6 days to activate but I don’t think it was mate I

published

6 days to activate but I think the problem was back at Woolworths mobile other than that I’am happy to be on board with mate ,only one other thing and that is how to access premium phone numbers

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
See all answers
2 comments
John M.
John M.

Don’t forget to let me know about accessing premium phone numbers

MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Paul Macbeth

Paul MacbethSydney, NSW

  • Verified customer

Great service,no problems what so ever

published

Mate mobile network coverage is excellent, no drop out what so ever and download speed is very good so I'm very happy with the service provider by Mates so far.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month5 GB
See all answers
1 comment
MATE Communicate
Vanessa S.MATE Communicate

Review collected in partnership with MATE Communicate

Page 1 of 2

Questions & Answers

mac d.

mac d.asked

can i keep my old number from optus

1 answer
MATE Communicate
Vanessa S.MATE Communicate

Hi mac d.

We can confirm you can keep your existing mobile number if you sign up for one of our mobile plans.

To activate your SIM and keep your mobile number, you do so via a self activation process online, which you can complete online once you receive the SIM card here: https://www.letsbemates.com.au/activate-mobile-sim/

Joseph D.

Joseph D.asked

What part of the Telstra network does MATE use? Speed cap etc.

Thanks

2 answers
John M.
John M.

mobile pricing is for a SIM only mobile plan. price includes GST. MATE uses part of the Telstra Mobile Network that covers more than 98.8% of the population with 3G and 97% of the population with 4G.

MATE Communicate
Vanessa S.MATE Communicate

Hi Joseph,

MATE offers coverage on the Telstra 4G wholesale network which covers 98.8% of the Australian population. with 3G and 97% of the population with 4G.

The core MATE 4G network can reach speeds of up to 100Mbps.

Regards,

The MATE team

Jacob S.

Jacob S.asked

Does Mate support visual voicemail (Telstra call this MessageBank plus)?

3 answers
MATE Communicate
Vanessa S.MATE Communicate

Hi Jacob,

We can confirm that MATE does not currently support Visual Voicemail.

Regards,

The MATE team

Jacob S.
Jacob S.

Do you have any plans to support it in the future?

MATE Communicate
Vanessa S.MATE Communicate

Hi Jacob,

At this stage, this is not something that Telstra wholesale provides to us, so there are no plans for this unless Telstra does offer it to resellers.

Regards,

The MATE team

Get an answer from our members and MATE Communicate representatives

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