2MATE Mobile

MATE Mobile

 Verifiedletsbemates.com.au
2MATE Mobile
4.2

519 reviews

PositivevsNegative
82% · 42479 · 15%
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Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
4.3
Customer Service
4.3
Local Reception
4.2
Transparency
4.3
Fast speeds
Helpful customer support
Strong connection

Reviews

519 reviews
Clinton Wilson
Clinton Wilson
  Verified

Awesome

Fast reliable and great service five stars for team support keep up the great work Show details
Transparency
John.D
John.DDarwin, NT2 posts
  Verified

Works fine for us in regional and remote areas in FNQ and NT

We live regional and fly regularly to remote work sites. No issues using Mate at a fraction of the price of the large and extortionate telecoms monopoly beginning with a T.

If you work regional/remote like us and are tired of hearing "yeah, nah, the big T is the only network that you can use here" then I highly recommend giving Mate a go. Very happy we did and will continue to do so. Show details ·  1

Transparency
Karen Du preez
Karen Du preezMid North Coast, NSW2 posts
  Verified

Goodbye Aldi Mobile

I was with Aldi, but after all the connection problems , a friend suggested Mate. Very Very Happy. Show reply
Oktaviano S.
Oktaviano S.
 

Not the best, but not the worst

Telstra Wholesaler. Not the best network. Can get weak 5G service.
Customer service reps are friendly, but for some reason when they send authorisation codes to emails it can take up to 10-15 to receive which makes it hard to authorise if your mobile phone is having issues. Show details ·  1
Value for Money
Customer Service
Local Reception
Transparency
Eric Beard
Eric Beard
  Verified

Thanks Mate

So far everything is good. Phone activation was very quick and the plan price is great. Show details ·  1
Martin Almina
Martin Almina
  Verified

Thanks for your work

I received a good service thanks for everything you guys Show details ·  1
Value for Money
Customer Service
Local Reception
Transparency
Andrew
AndrewMid North Coast, NSW3 posts
  Fair Incentive Verified

A good experience

Easy to make the switch and service is good, price very competitive Show details ·  1
Value for Money
Customer Service
Local Reception
Transparency
James Nguyen
James NguyenMelbourne3 posts
  Verified

Have not disappointed

Consistently good 5 and 4g coverage and reception. Is on the better Telstra network but much better value than a direct Telstra plan. Customer service and app is great. Haven't been disappointed. Show details ·  1
Chris E
Chris EPerth, WA
 

Great service provider

Very happy with the services provided for new mobile, Internet and transferring VOIP landline number. All agents were knowledgeable and eager to assist when we encountered some problems. Would highly recommend. Show reply
Chloe Sole
Chloe Sole
  Verified

Amazing

There was no problems at all and heaps cheaper to have more data usage than I would’ve at Optus for example. Show details ·  1
Judy Ann Wilson
Judy Ann Wilson
  Verified

Happy customer

Happy with the service coverage considering I live rurally thanks Show details ·  1
Local Reception
rjs
rjsGreater Melbourne (Outer), VIC2 posts
  Verified

Great coverage

I joined Mate about a month ago. Very happy with the phone coverage and data. Show details ·  1
Value for Money
Customer Service
Local Reception
Transparency
Chong Phing Lai
Chong Phing Lai
  Verified

Try it

Really good customer service and convenient, line coverage is really comfortable. Show details ·  1
Customer Service
Local Reception
Transparency
Ryan MAY
Ryan MAY
  Verified

Poor coverage

Very poor network coverage. Didn't cover me in semi remote areas and there was no mention that this may be an issue prior to purchasing Show details
MATE
MATE   DM   
More
Rick
RickSydney, NSW2 posts
  Verified

Mate, great local service!

Signed up recently and found the team at Mate pleasant to deal with. The local team were prompt to respond to any questions I had. Show details ·  1

Questions & Answers

tankerton
tankerton

Hi, be interested to know peeps what the coverage is like on the Mornington Peninsula, in particular Crib Point, Westernport, looking at 2 SIM plans, ultimately with some customer service if required Thanks.

MATE
MATE   DM   
tankerton
tankerton  

Thankyou

MATE
MATE   DM   

You are most welcome. If we can assist you with anything else, please let us know. Regards, the MATE team.

TheOneAndDroney
TheOneAndDroney

Question? Why is it that you guys don’t support eSIM so I can use my cellular Apple Watch? I’d love to ditch Optus, but need my watch :(

TheOneAndDroney
TheOneAndDroney

Will you ever support eSIM, so I can use my cellular Apple Watch?

MATE
MATE   DM   

Hi TheOneAndDroney, Unfortunately, MATE mobile plans do not currently support eSIM.

We are looking to provide this feature with our mobile services, however, there is no current ETA of when this would be available.

Regards,
The MATE team.

Gaurav H.
Gaurav H.  
See all MATE Mobile questions

Details

About MATE Mobile

MATE Mobile is an 100% Australian-owned Internet and mobile service provider. Bundling a mobile plan with an Internet plan can also help you save more.

Features of MATE's mobile plans include:

  • MATE offer a range of 4G and 5G SIM-only mobile plans starting from $25 per month.
  • MATE mobile plans use the Telstra Wholesale Mobile Network.
  • All plans include at least a 500GB data bank so you don't lose any unused data (two plans have a 1000GB data bank).
  • All plans include unlimited talk and text to standard Aussie numbers.
  • Selected plans include unlimited international calls and SMS to 15 selected countries.
  • The network capability of MATE's mobile solution has access to download speeds of 10Mbps up to 250Mbps on 5G.
  • No lock-in contracts.

Points of praise:

  • Most reviewers found that their MATE Mobile plan gave them great Internet and download speeds.
  • They also said that the customer service they experienced was professional, with representatives being particularly helpful when helping reviewers set up their account.
  • Reviewers said that they had great coverage in metro areas, with the coverage still being good in regional towns. However, there were a few users who said that their connection dropped out sometimes in certain spots.
CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered No
Visit official website

Contact info for MATE Mobile

Mon8:30 am - 7:00 pm
Tue8:30 am - 7:00 pm
Wed8:30 am - 7:00 pm
Thu8:30 am - 7:00 pm
Fri8:30 am - 7:00 pm
Sat8:30 am - 7:00 pm
SunClosed
  • ABN: 33165670413

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