Mathers Online store

Mathers have a special place in the heritage of Queensland and can always be relied upon, for excellent business acumen and a wide choice of stock. I love supporting an Australian Company of such high regard. Show details

Just tried to order online for the first time - it was awful. Started when I hit the pay key. Nothing happened, no acknowledgement, and no email, even though I kept checking. Decided to use the Chat option - first of all a bot which was useless, then supposedly put me through to a human. Human didn't show up - at all. Then a message came through:… Read more

'issue has been satisfactorily resolved'. What??? They hadn't even spoken to me. I can only assume, since it was nearing 5pm, that the workers decided not to bother and just plain lied so they looked good to the bosses or whoever monitors them. Totally disgusted, will not shop here ever, and I advise everyone else to follow suit. There are plenty of other better online shoe shops around.

I have nothing but praise for how quickly my order was processed and how easy it was to place an order on the Mathers website. I received an immediate confirmation and the next day I received tracking details for my order. Shoes are perfect and I am very satisfied with my experience. Will buy from again. Show details

Having Difficulty getting refunded. They allow two weeks after a Online Shoe Order has been returned to them to process a refund. Payment has not yet been received after waiting the two weeks, notify them by email and they advised refund payment has been processed but my bank account shows it has not. Second email to advise them that they still… Read more

have not processed required Refund and they advise to contact my bank and ignore further correspondence from myself. Disappointing customer service.

Good shoes as long as you don't need help. Customer service "chat" is DREADFUL!!! Chat could not provide answers to my simple question. You EVENTUALLY get to chat with a real person with 4 and 7 minute delays in their response. And you have to search hard to find out the 15% join up for newsletter is only available on full price and sale items and… Read more

NOT OFFERS??? There's such a fine line between sale and offer!! A lot of wasted time with no result dealing with Mathers

I’ve just received my clogs . The postage was super fast and I love them they fit perfectly . I recommend them to everybody . Show details

Expensive and nasty quality – I purchased a $189 pair of shoes, they were so poorly made that they blisters the soles of my feet and when I reported it I was told comfort is not covered by warranty. If a pair has such a bad sole design that you cant walk in them then they are not fit for purpose. I am very disappointed by the service and have reported them to consumer affairs. Show details

Shocking customer service – If I could rate this 0 stars I would. I was incorrectly sent the wrong shoes, I emailed customer service to have it rectified, didn’t hear back for over a week. In that time I found the returns portal online and lodged a return and sent shoes same day. Customer service was shocking at addressing the issue (they didn’t and said I would have to wait… Read more

for the warehouse to process it which could up to 10 days). It has now been several weeks since the package was delivered to the returns warehouse and I am still waiting for my refund. Absolutely disgusted and won’t be shopping here ever again! Buyer beware!!

Poor customer service – Needed shoes for a function. Website stated they had 3x pairs in my size. Ordered from NZ, paid + shipping. Waited a week.. nothing. Emailed 3x times over the next week.. nothing. Phoned Aus call centre, lady said she’d get back to me within the hour.. nothing. Never received shoes in time for function. Called again a couple days later, call… Read more

centre said they’d look into it again. Then received an email to say shoes were no longer in stock and they would refund me. Rating system would not allow ‘0’ stars so give them 1 star

Don’t buy from Mathers in Black Fri sales!! – Ordered some Birkenstocks online in the Black Friday sales, noticed I’d got a refund via PayPal immediately following the Black Friday sales. No email to say why order canceled. Went back on their website to find the same shoes available to order in stock at full price $56 dearer. So obviously stock wasn’t an issue. Emailed customer service & no reply.

Great experience! – I took a leap of faith when buying the Django and Juliette shoes from Mathers online. First time buyer, and I'm so grateful that the shoes arrived within a week... and the packaging, the products were all as described and everything was perfect! Thank you Mathers! Show details

BEST SERVICE – Can’t believe how good Mathers were. Firstly I wanted a replacement pair of navy leather loafers but was not prepared to pay exorbitant price. Found a pair of Colorado Jonte navy leather loafer slip on boat shoes reduced from $139.99 to $59. Bargain, but in only gets better, second pair because of sale another 50% off, so only $29.50 and because… Read more

total price over $65, Mathers provides free shipping saving another $10. Order placed on Friday 8.12.23, sent from QLD to regional NSW and received on Monday 11.12.23. So I bought 2 pairs of leather Colorado Jonte leather loafers for $89.50, perfect fit, so comfortable and just what I wanted. What a BARGAIN. So happy with Mathers. Thank you.

Two right foot shoes – I bought a 'pair' of Django and Juliet shoes, and they sent two right foot shoes in different sizes. They refused to replace them, claiming an issue with their warehouse. I believe it is because it was a fake sale to attract customers, while not having stock. Their offer to refund the cost is just annoying to regional customers who have to… Read more

travel to return them. This company may (possibly) be okay for full-priced items, but avoid their sales like the plague. So sad to see yet another reputable Australian brand go down the drain when bought out by Big Corporate.

Disappointing – Ordered a gift for Mother’s Day, 3 weeks ago & I haven’t received my order or a call. I called up today to check & They advise they can’t fulfill my order, 5 days before Mother’s Day! Nobody called to tell me, I had to ring up myself and follow up… they also didn’t offer me a solution.

Incredibly poor customer service - Do not use this company unless you want to experience frustration and headaches – Somehow the website changed the delivery address number when completing our order. Thought it would be an easy change over the phone. Was willing to provide evidence of who I was but they didn't want to listen or correct the delivery address. As a result we had to spend time on the phone trying to organise a redirect through startrack. Recommend using someone else if you want good professional customer service.

DELIVERY FAIL! Took 3 weeks to DISPATCH (not even deliver). Totally missed promised pre-Christmas delivery! – Ordered shoes 13/12/22. Mathers were advertising pre-Christmas delivery guarantee for orders up to 16/12, so assumed I'd made it with plenty of time. Despite following up with customer service multiple times (pre & post Christmas), they were not dispatched until at least 2/1/23. Customer service team, to their credit, were responsive and… Read more

apologetic, but essentially useless in effecting any action from packing/dispatch team. Had been promised a full refund if they were not delivered by end of day 2/1/23 (which they were not), but finally received them on 3/3/23. Too late to give as intended Christmas present, and too late to wear as planned to New Year's Eve party. Do not trust their delivery promises!

Have bought from the store many times and have never had any problems – Purchased many pairs of shoes online and in store through Mathers and have found the service to be very good. Just wish they had more actual stores.near.me to be able to try the shoes on before I buy them, however returns have always been easy to arrange. Show details

Oh no I wish I read these reviews :( – Oh no I wish I had of checked reviews before purchasing online. I ordered one week ago (2 pairs of shoes) One pair of suede shoes have a gash on the front of the toe. But they arrived quickly (despite in faulty condition) I understand it happens and someone on the phone sent me the returns process in an email quickly and they were lovely (I… Read more

will take pictures of the fault and send them back if approved) - but it very time consuming and I’m sad the shoes were clearly marked.

The second pair are yet to be seen. I don’t even have a tracking number for them so I am starting to really worry. My order was over $300 dollars so I’m not at all happy.

The customer service email address is also bouncing back my emails so I have just filled out the online form in the hope that I get some kind of status update.

Overall, I will hope to get my second pair of shoes, but it is a damn lot of admin for what has so far been a sad online experience.

I can’t recommend :(

Delivery Time – Purchase Instore, required to do Online purchase. They advised 4-6 days delivery for the items. Nothing about Stocktake time. On day 4 called the store and was advised it’s stock take time and public holiday on Monday so all VIP orders will go out from Tuesday. Not looking after it’s customers at all. The solution they gave me is a refund or wait… Read more

for them to send the shoes out. Maybe a little foot work is required to go to a company that will look after it’s customers. On the website it states that they experiencing a high volume sales and delivery may be longer, still not up front about it’s there Stock Take time, why can’t they be honest with the customers?

Love My Sandals! – I purchased my first pair of shoes online recently. I was so impressed with the speed of delivery especially considering the current state of the weather. The sandals were perfect! I had seen them in a local store but only the online store had my size. I would definitely recommend Mathers Online. I’ll be going there again. Show details

poor quality – Unfortunately, the quality of the products and the customer service were disappointing. I never buy anything from them again and don't recommend it.

In-store staff were good. Management and on line store atrocious! – They didn’t have my size in store, so suggested I have them mailed. Big mistake - Once they had my details, I was bombarded with spam from them and their affiliates. Unsubcribed several times and eventually they stopped, but so annoying! Next purchase was on line and the shoes they sent were defective. Contacted them 3 times over 2 weeks and no… Read more

reply. Went to the store where the staff were helpful but policy is that postal fees are not refundable. They also admitted that they can’t get hold of head office when they need to. What a waste of time and money. Hopeless. I’ll give two stars for the in-store staff being helpful and courteous, but zero for the company itself. Never again.

Thought online was ment to be cheaper then in store – I wanted to buy a pair of sandles checking out a store they were 159.00 with 2nd pair half price. On line same shoe 159.00 no mention of 50% off 2nd pair. Was not online ment to be cheaper. RIP OFF

Worst shoes ever! – So uncomfortable. What a waste of $89.95. Emailed company. They couldn't help me any less. Never buying with them again and will never recommend them.