Matt Blatt NSW

Never received pre ordered furniture – The worst customer service!!! I preordered some furniture which never arrived, they were packed in different parcels and scheduled for delivery on different dates. Now they are telling me that I will need to cover cost for the furniture if it is returned to them when it never made it to my home. They have been giving me the run around on email! No… Read more

wonder they do not have a customer service phone number, no accountability, no ownership, irresponsible. Will bring up with fair trade!!!

Without this mob you will be better off UPDATE 2 YEARS ON not much has changed – Bought tulip chairs a few years ago ,lasted 11 months the weld joint collapsed,their company going back was doubtful in the quality probably made in China but i should have known better, Why do we get a surprise when they go under and the money conveniently isn't available for refunds. Fair trade are just far to slow and government says it's all… Read more

working okay,tell the complainants this ,ha ha we know who are the toothless tigers ,and so do the victims .of these scams Enough is enough dear beauracrats. Now 3 month later and the complaints still comming in . Does D.F.T think this ripp -off is just too small to investigate ? D,F.T need a reveiw

Never ever shop at Matt Blatt – I purchased two of the arm chairs almost 2 years ago, one of the chair came with missing part and we are unable to use it, however we reported that to Matt Blatt several times and any time we follow up there is always the same excuse that the missing part is on the way we are still waiting on the missing part to be delivered to us. I spent over… Read more

$1500 for only two chair and still not able to use it all all most 2 years later Poor customer service and I don’t recommend to anyone to shop at Matt Blatt I will continue to share my experience everywhere.

Poor sales and customer service - 0 rating if I could enter that – Sales rep did not explain clearly at time of purchase (for a dining set) that assembly and rubbish disposal cost is in addition to the delivery cost. Sales described at time of purchase there is delivery, assembly and rubbish disposal services, and then mentioned a cost of $90. I made the decision of paying $90 on the understanding of the cost is… Read more

including delivery, assembly and rubbish disposal. I recalled definitely making a comment about “oh, that’d be great that rubbish will be disposed as part of it as I live in an apartment and this will definitely make it easier” in front of the sales rep. However, sales rep had not clarify at that point that the $90 only covered for delivery and not rubbish disposal nor disposal. Delivery arrived, and delivery guys turned up and claimed no assembly and rubbish removal paid and allowed for. Delivery guys left in haste claiming other delivery lined up and on tight schedule. I was left with 5 very large card boxes and lots of plastic rubbish (disposal of huge rubbish in an apartment complex is not easy!). Okay, I’m a young mobile person who can manage assembly of the dining table and I can manage that part. I cannot deal with the rubbish that came with the delivery especially living in an apartment. I did not purchase the boxes and plastic waste! I Rang customer service immediately, the customer service rep obviously as expected kept repeating their defending lines and terms and claimed ‘ the sales rep had explained that in store and policy stated this and that and we can’t do anything’, with no understanding of the poor service and no clarification offered at time of purchase. If I had been explained to properly before purchase, I could’ve made alternative arrangement such as an air tasker or equivalent or borrow a Ute from a friend to pick up items from the warehouse, deliver and assemble and dispose rubbish at a much cheaper price.

No sincerity from the customer service rep from the switch in solving the rubbish issue or providing a solution who simply kept saying she’s bound by policy, and then referred me to the store manager which also did not show any sincerity in rectifying the problem other than offering me to pay that additional $80 for someone to come in to assemble and dispose rubbish. No empathy of the customer’s situation, no flexibility or discretion in how the company would manage this situation. They have totally missed the point of not admitting/ accepting to any miscommunication to the customer. I requested a full refund of the delivery cost or get someone or the delivery guys back to take the rubbish away for free which were rejected quite bluntly. After much debate and frustration on multiple phone calls, store manager only offered refunding half of delivery charge (time wasted and frustration does not equate to that refund amount).

Matt Blatt management or corporate, you advertised as a high end furniture company, yet your service is at the lower end. If your furniture has that ‘fine touch of detailing’, your customer service has cut and scar those fine touches.

Sorry, you have lost future businesses from my family based on this experience and from my circle of influence. Looking at all other past feedback and review. the company has not learnt or cared to look at improving their process and customer management. How many comments were related to waste and rubbish, how many related to delivery issues and returns... I wish I had look at this forum before the purchase. No wonder the review function in their Facebook and their website are lacking..

Quality of dining set appears good so far but only time could tell after use. However customer experience has really affected this whole purchase experience.

Nice product, terrible packaging – Deeply disappointing to find an expensive product bought in large part for its apparent quality and natural timber construction wrapped in masses of polystyrene. Why not use decent, environmentally responsible recyclable packaging?

Exemplary Delivery Experience – This review is only 4 stars simply because I was not made aware that the chairs I bought would be delivered in a box and unassembled. This issue however, was quickly resolved by the delivery boys who with great grace and charm assembled the chairs. They went even further and helped move some of furniture. They were courteous and respectful and… Read more ·  1

turned a situation around that would have been difficult for me and my 85 year old husband. Utter professionalism. Thank you

Great purchase & customer service! – Had been looking at a piece of furniture for a long time but couldn't come in store and view it. Their customer service went above and beyond to send through photos and details to make sure it was right for me. It clarified my decision and made me feel very confident as a customer about what I was buying. Will defiantly be back soon! Show details

Rubbish Customer Service – Ordered specific items 9 weeks in advanced, told it will be no problems and stock is allocated. Go to do final payment and we had to ask everything was ok, put me on hold and said by the way those 9 chairs you ordered aren't available. Offered us completely different looking chairs, wouldn't provide a replacement of similar look rather they were… Read more

concerned about the dollar amount of the item that they had to provide us. The staff were insensitive, rude, un empathetic and have no regard on the impact this had on us. I would never ever use this company, total rubbish!

Love our new furniture!!! – We recently bought the Jude four door credenza and Noguchi coffee table for our family room, From the moment we started looking for furniture until it arrived in our family room, we had a really positive experience. We initially looked at the furniture online and then decided to visit the Alexandria store to see the actual furniture to make… Read more

sure it was exactly what we wanted.

The timing for delivery was within the time frame they had given us. We received a text message the day before re the delivery, followed by a phone call to let us know when the furniture would arrive. The delivery guy was really helpful and was happy to move our existing furniture to make room for our new furniture. The credenza came fully assembled which was great.. the only thing we needed to do was attach the legs which was very easy.

The credenza sits under our TV and people have commented that it looks as if it was custom built for the space. The walnut timber is solid and of a very high quality.

The coffee table is also just beautiful. I was pleasantly surprised to find out how thick the glass top is.

We couldn't recommend Matt Blatt highly enough.. we will be back!!

Amazing - loved the light we found for our dining room – Everyone that comes to our home comments on the ‘cool’ light fitting that we bought from Matt Blatt. They have a fantastic range at reasonable prices. The one that we bought looks like a state of the art luxury light. The staff at the store were just superb - full of enthusiasm and they had a great knowledge of the products. We loved the store… Read more

because it was filled with so many fun accessories. We walked out with gifts for our kids and their partners. Matt Blatt is not just a furniture store. Its and experience!

Great products, great service and great value – Love shopping at Matt Blatt. It’s our go-to furniture store because they have a fantastic range of great quality products. Our home is almost exclusively Matt Blatt. We have always found what we are looking for at great prices. Really helpful staff who made buying a new office chair so easy. The chair was easy to assemble - love using it every day.

Took over 6wks to receive a usable table and damaged property during delivery – The first delivery of our table was overdue the promised date made in store, as apparently, they were exceptionally busy. This first table was damaged. I discussed this with staff in store and they offered to organise a replacement. It took twice as long to deliver a replacement (and a few emails and calls). During this delivery the delivery men… Read more

damaged property. The second table was also damaged! Informed MattBlatt immediately concerning both issues. It took a further two weeks for the next table to arrive.

Re the damage, it took MattBlatt 5weeks to send me a short emailing explaining that when I "signed for the drivers being there on the collection of the order you signed expecting that the drivers take no responsibility to any property damage". An interesting situation: either I don't sign, don't receive the furniture I've paid for and own and am left with damage to my property that takes five weeks to reply about. Or I sign to keep my furniture and am also left with damaged property that MattBlatt are not interested in pursuing further with the delivery contractor. (Please be aware, there was no doubt or debate regarding damage, it was witnessed by 2 people, discussed with the delivery men at the time, photographs taken etc, etc)

Faulty product and worst ever customer service – UPDATE: Matt Blatt did eventually agree to a refund on all six chairs, but only after I made it clear I would be lodging a complaint with Fair Trading if they did not. My wife and I bought a dining suite from Matt Blatt a few months back. The company has nice designs at reasonable prices. The problem is that it appears Matt Blatt has little or… Read more

no quality control and no intention of helping you if they've taken your money and given you a dodgy product.

The plastic moulding on four of our six chairs is defective. This means the hardware to attach the chair legs is quickly wearing out and the legs are constantly coming loose. The legs have actually collapsed once on my 58kg wife.

Our $350 chairs aren't worth $10.

I contacted Matt Blatt via email providing photos of the problem and indicated that the defective plastic moulding of the seat would need to be replaced. Their response was to post me out some new bolts.

Obviously that didn't fix the problem. They ignored my initial follow-up email. I've now contacted Fair Trading NSW and now Matt Blatt are offering a replacement or refund on two of the four faulty chairs.

I've wasted hours of my time trying to get Matt Blatt to do the right thing. So far no luck.

Amazing Furniture and Great Customer Service – After looking on the Matt Blatt website at a number of items, I went into one of the showrooms and was overwhelmed with the number of stunning and high quality products. With the help of the friendly Matt Blatt staff they were able to point me in the right direction and suggest pieces which matched the look I was going for. The delivery team… Read more

were great to deal with and my order was delivered on time as promised.

I wish every shopping experience was as easy and pain free as shopping with Matt Blatt.

I wish all furniture shopping was this enjoyable! – After scouring the internet to find the perfect sofa, I stumbled across the Matt Blatt website. I was very impressed with their online selection, so decided to also go into one of their showrooms to take a look at their range in person. I was greeted by friendly staff who guided me through a step-by-step process to identify the right sofa for… Read more

me. Their knowledge of the product range and how that lines up to my personal requirements was second to none! And instead of pointing me in the direction of the most expensive sofas, they ended up recommending one that was significantly cheaper, and which i absolutely LOVE!

The sofa was delivered on time, as promised, and the delivery guys were no less helpful than the showroom team I had the pleasure of dealing with.

I wish that buying furniture was always this painless - I can't recommend Matt Blatt enough!

My wife is obsessed! – We ordered some home decor & furniture pieces from Matt Blatt for an update of our place and we were very happy with our purchases. After spending lots of time talking about what we wanted and many, many website visits we made up our mind & placed an order. Great quality products from our latest order and our Sofa & Armchair which we purchased 6… Read more

years ago are still going strong. We always get compliments about our Matt Blatt pieces & would definitely recommend. My wife is obsessed!

Great service and products! – My wife and I love to entertain so we needed an extendable table to maximise table space when we host our parties. I looked on their website and found a table that I liked which was extendable. I called up to ask if it was at their Alexandria store but it wasn't however they relocated it to the Alexandria for the weekend. I visited the… Read more

Alexandria store and the staff were excellent in helping me pick chairs to match. I needed this service as it can be a bit overwhelming with the range they have! Delivery was easy and we used a recommended handyman to put the table together. We have had the table for nearly a year now and it's been so great to entertain large parties.

MattBlatt definitely the place to go! – - Product in store - Process of purchase was easy. Couch is amazing quality and has lasted me the last 3 years with no issues whatsoever. - Concrete dining table does not stain and is such good quality, definitely the most complimented item in my house. - Definitely the most personable furniture store I have been to and the most helpful by far. - Would definitely go back!

Service & quality reasonably good – We recently purchased the Aleksander solid oak table after viewing it instore at Alexandria, Sydney. The table is absolutely lovely. After 6 weeks we noticed a crack had appeared along the wood grain after very little use. I contacted the store and customer service with a photo of the issue and accompanying receipt info and was pleasantly suprised… Read more

by how efficiently they replaced it. The new table has just been delivered. The delivery guys were fantastic and assembled the table for me and waited while I checked over every inch of the new product for faults. It all looks good.

I've owned several Matt Blatt pieces over the years and have never had any issues with product quality. We have dining chairs on order so fingers crossed the positive experience will continue.

Delivered 12 Weeks Late - Received Defective Items when Delivered. Read Reviews Before Purchasing – My husband and I purchased a Tulip Dining Table and 4 chairs from the Alexandria Store in February 2018. We paid for the items in store in full, with the delivery fee, and we were told to expect delivery in 2 weeks. 2 weeks turned in to 12 weeks - I had to chase them up constantly and was never contacted by Matt Blatt staff on their own… Read more

initiative. Each time I followed up, the delivery was delayed again - and they blame the supplier.

I received multiple calls back from different staff with different stories (remember - I had to initiate the follow up calls - no one will contact you to tell you there is a delay with your items). This was so confusing and inconvenient that I requested only to be contacted in writing, by email, so I could keep track of any conversations.

Sometimes my emails weren't responded to for days. A frustrating experience. By email number 5, I was offered a 10% refund on the table - and took it, for my troubles.

We finally received our items, and low and behold...3 chairs were defective. We fixed 2 of the 3 that were defective with good old black sharpie pens – the legs were all scratched – which now left us with 3 chairs and 1 chair that was not useable at all.

I contacted Matt Blatt to advise – they did apologise about the chairs and told me that a new one would be sent within a week. We waited a month – I had to contact them again to follow up and finally got the replacement chair 5 weeks after I notified them of the faulty chair.

Funny thing is - the table is now on sale. We waited so long to receive it, that the table is 'old news' now. If we were honestly told by the sales associates that it would take this long to come in stock - we would have waited, and received $300 off the total price and purchased it NOW rather than months ago. Unbelievable.

So technically - we paid more for the 'privilege' of dealing with this rubbish.

I've purchased a substantial amount of furniture in my time - and this has to be by far the most negative experience I have encountered - and it wasn't even an online purchase!

Go elsewhere for your furniture needs. You can see that a vast majority of the other reviews here are negative - their tune is the same - they take your money now, promise delivery - then you don't see what you paid for, for months. And when you do receive it, the quality is substandard, coupled with delayed customer service.

I wish that I took the time to look at reviews here before we made the purchase - the reviews would have swayed me not to make a purchase here - especially since the reviews are all similar.

Poor quality furniture and terrible service – I purchased a coffee table at the Balgowlah store and when collecting the table and getting it out of the packaging, I noticed several scratches on the surface so returned it to the store. They ordered another one from the warehouse which arrived a full week later. I checked it in store and again it was damaged goods. At this point I asked for a… Read more

refund and was convinced to give it one more try. So, one more week goes by and I go to the store to collect and yes, it was also damaged goods. I was now convinced that Matt Blatt furniture is of very poor quality so insisted on a refund, to which I was told that they would get customer service to call me that day to organize this. Well no call received or the next, so I call the store to which they tell me that they could have done this in the store but can't over the phone. So, I'll be making my 6th trip to the store to get my refund today. What a joke of a business.

Great product poor approach to sustainability – Very happy with my beautiful timber furniture. Very happy with the service at the Balmain Store. Pleased that it arrived well protected and unmarked. Disappointed that not only was there a truly ridiculous amount of packaging Matt Blatt does not offer a free recycling disposal service.

Poor quality furniture and even worse customer service – Purchased 2 sofas for several thousand dollars. Extremely poor quality. They were so quick to take my money but when it came to warranty issues their customer service was slow and pathetic. It's been 5 months and I'm still trying to sort out my issues with them. They make false promises don't respond and are just scam artists. Avoid them!!!!! Not worth the money and stress

Terrible - Premium product for display and poor quality product for delivery – I recently bought a diamond chair from the shop. What I didn’t know is Batt Blatt was using premium product for display and poor quality product for delivery. I try to get refund after my dress was ruined, I was persuaded to take the demo. When I actually came in for exchange, I was treated with total disrespect. On top of that, the shop insisted… Read more

I can’t take the whole package as they pointed out the demo is in premium quality. Then, why they use it as the display to sell the poor quality merchant.

My complaint to the company went into deaf ears.

I will never shop here, and I suggest anyone who will buy there: do not believe the display item. They do not represent the quality of product you will receive.

Don't bother with this place – Called store to find out if the stock I wanted was available, asked if I could get a discount and was advised I would. Went to store the same day, gave codes and pics of the goods, came time to pay and was advised no discount. Got the goods delivered but it was incorrect. Advised the same and was told incorrect codes put at check out, no apology… Read more

or discount. Apparently I was speaking to a manager, who was very abrupt and advised if I wanted the chair I asked for, an additional cost was involved... do not bother with this place. You can find most of the products at domayne, same or cheaper, friendly staff who will also offer a discount and actually give it to you.

Order of a light originally shown as "in stock", delivery date was delayed 4 times – The product (a light) when I FINALLY got it was good. However, I was originally expecting delivery in early Nov. I had the standard email "due to unforeseen circumstances with our supplier" another 4 times until 1 week into Feb, it was finally available. Months, not a week later or a few days. I challenged the emails and got the same reply "due to… Read more

unforeseen circumstances with our supplier". I wish I knew that when I ordered it. Suffice to say, I didn't have a light in that room for 3 months. Terrible service, at lease they should have had the correct availability date on their website before I ordered the item, so that I had a choice.

The other thing was that I paid in full for the item back in October, so they were sitting on the money for months. I wish I would have paid a deposit and balance on delivery - that might hurry them up.

So - BE CAREFUL when you order from these guys to really MAKE SURE the delivery date is realistic. I got burnt, I hope you don't.