Notice to Reviewers: As of May 2020, Matt Blatt has been acquired by Kogan. Throughout this process, there is a new take on the infrastructure in place, new staff, new support and new products being offered.
I was notified of a charge for a membership that was to cost $129 and if i didn't want the membership go into the "dashboard" and unsubscribe. I tried to do that and received an answer "Oops something went wrong". I emailed Matt Blatt to say the Dashboard didn't work and I don't want the membership, but I was still charged. I have since… Read more
emailed Matt Blatt resending the original email, have asked on the "Contact us" tab why I have been charged but have received no response. Matt Blatt has been taken over by Kogan. Don't buy from either of these companies.
Beware!!!! They use third party suppliers yet don’t give you contact details for such suppliers and wash their hands of any liability for delivery or a refund. I’ve been completely unable to get what I ordered and waiting weeks for a refund. Show details
Hi Clare, we'd be more than happy to help. Could you… Read more
Impossible to contact them. Their website states an instant reply, guess that was right, but it was only to say our emails had been noted….. love their furniture but will look elsewhere in future …. This way of dealing with your customers is useless, guess you don’t want return Customers
Hi Judith, we'd be more than happy to help. Could you… Read more (+2 replies)
Reviews with attachments
- +4
These people are absolute scammers. Do NOT buy anything from them. I bought a 3-liter kettle through the Kogan platform, and after a delayed delivery, I received a tiny, cheap 1.5-liter kettle that has nothing to do with what was advertised. The listing clearly said 3 liters, and even the box says 3 liters — but the actual product is a complete… Read more
scam.
I’ve tried every possible way to return it and get my money back, but they keep lying and pretending that this is what they sold.
I’m not letting them get away with this fraud. I will take every legal action necessary to get my money back and expose them for the scammers they are. I have clear photo and video evidence proving this is a scam, and I will use it wherever necessary.
This happened through Kogan, and I seriously warn others: stay away from these sellers and be extremely cautious on platforms like Kogan. I refuse to be cheated and stay silent.
Hi Hamid, we'd be more than happy to help. We located… Read more (+2 replies)
DO NOT BUY FROM MATT BLATT – I collected the Mozzie Zapper I ordered from the Post office on 23rd November 2022. When I got it home I found it was faulty it can't be turned on, I have sent 11 emails to Zoestore, Customer Care Team, and I feel like they are playing games with me. I even sent a video that clearly showed the unit was plugged in and doesn't work, and they… Read more
responded by stating the power supply provided with the item wasn't sufficient and to use something else. What rubbish I think they are having a laugh, this is absurd and regardless the unit doesn't work. I have asked repeatedly for the return address and they won't provide return details and have not responded to my request for a replacement. Money wasted!
Hi Kirsten, Thanks for your review about the issue… Read more
Cant email them, cant call them.. made an order.. said dispatched in 2 days and after paying I am told it will be dispatched in 4 ... like wth.. where is your customer service??? Show details
Hi there, we'd be more than happy to help. Could you… Read more (+2 replies)
- +4
I purchased a supposedly white pot plant. 5 tier stand it was actually grey the enamel was chipped in many places when I put in my complaint they offered me $10 refund and said I could keep the stand lol dah I actually paid for it so ? a ridiculous suggestion the $10 they offered me would have been the postage I paid bad customer service will never order from this site again certainly was NOT worth the long wait for it to be delivered..
Hi Susan, we'd be more than happy to help. We located… Read more
I purchased this Salesbay 1 Seater Pet Sofa Cover Couch Lounge Slipcovers Quilted Protector Grey. Per the website's description: "Perfect protect: Well against spills, pets, stains, normal wear and tear, or any possible mess and accidents. Box stitched to minimize shifting. While still dress your home in sophistication and elegancy Stylish decor:… Read more
Versatile pet couch cover, both sides feature a microfiber fabric with a beautiful diamond quilt, filled with soft fillings, which helps retain your pet’s body heat. Keep your family and pet comfy. Protect your couch from pet dander, dirt, or scratches." The quality of the product does not match the description or the company's gallery photo. It is not perfect protection. It is not stylish and does not stay in place. Every time you move, it moves. I respectfully requested a full refund, which was declined. I am more than happy to follow my review up with Consumer Business. I am disappointed with the lack of after purchase customer care and service.
Hi there, we'd be more than happy to help. We located… Read more (+4 replies)
Worst experience. I recieved stock that doesnt seem to fit together and was missing screw holes for parts (and the front had fallen off the bedside table whoch it wasnt meant to). I paid a premium price. They offered me a $100/partial refund on something that cost me $340 and was damaged/didnt even fit together (i tried to make it). I wanted a… Read more
full refund and they just never emailed me back. The product was also much smaller than images. I think they get it from Temu or something and sell on, then just dont take your enquiries. AVOID THIS COMPANY. DO NOT BUY.
Hi Gina, we'd be more than happy to help. Could you… Read more (+2 replies)
Latest follow-ups
In 26 October I ordered two rechargeable Hotel Lamps. The lamps were received and opened on 15 November. 1lamp did not charge (the other works). On 17 November I provided, the requested, 2 videos of plugging in the lamp to show it was not charging.… Read more
I was the required to try different charging cables and chargers notwithstanding I had done so including the original charging cable for the lamp that did work. From November until 10 December nothing happened unless I initiated contact. The "under investigation" replies continued. On 11 December I was informed a replacement was on the way. On 31 December I received 2, unannounced, charging cables. On 2 January I was asked for more video evidence for examination using the new cables. Enough.
Follow-up · The company "reached out" (an infuriating phrase) for resolution. The same hoops to jump through and I decided life was too short to be bothered with the whole business. You have to draw a line sometimes especially since the vendor and customer service provider is the same company = Kogan.
Hi there, we'd be more than happy to help. Could you… Read more
- +3
Just purchased my first home. Ordered 2 pairs of Ghost Stools using money gifted my family as a housewarming. They arrived promptly, which was great. However, each chair is damaged in the same spot at the base of the backrest due to the way they… Read more
were poorly packaged. Have tried to get in touch with them for a week now and no response. I’m devastated as I had been hesitant to order from an online store and was so looking forward to these chairs. I hope this review is seen and that I get a response from Matt Blatt.
Follow-up · After posting this review, I was contacted by Matt Blatt to discuss a solution.
Hi Jean, we'd be more than happy to help. We located… Read more (+8 replies)
I only wish to give negative stars. To say they have appalling after sales service is to mischaracterise ; they have no after sales service. Fast to take your $’s and that is where it ends. I have sent 7 emails about my faulty umbrella base since… Read more
01.10.25. Each time they respond it is to advise they are escalating . They only thing they are escalating is their navel gazing; they are the worst provider in the market. DON’T BUY FROM THEM and remember Kogan owns them
Follow-up · After much agitation and telling them I would lodge a complaint with the ACCC and AFCA they gave me a refund. They left me with the damaged goods which I had rectified by a tradesman.
Hi Beverley, we'd be more than happy to help. Could… Read more (+4 replies)
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Positive reviews
The price was excellent for the various wine glasses of different sizes and shapes that I ordered. It was a complex order that was filled perfectly and delivered safely and securely within the promised timeframe. Thank you, Matt Blatt, for the super savings and for delivering all my goods swiftly! I'm very impressed. Cheers! Show details · 1
Communication was great, parcel was quick – I found Matt Blatt to be fast and the communication was excellent regarding updates on my parcel. I was shopping for a particular cosmetic that has been discontinued in stores and found it on here. I was a bit concerned after reading some other reviews, but for me, personally, I had a positive experience and will definitely shop here again. Show reply
Positive purchase experience – I ordered 5 items from Matt Blatt and became apprehensive after reading the negative reviews following my purchase. I’m pleased to note that all items arrived as expected with good email communication. The products were good quality and value. I did not have to deal with customer service directly. Show details · 1
Negative reviews
Item arrived and is as described. THE ITEM is not the issue. Delivery is the issue. Delivery was via ARAMEX - THE most useless delivery company known to man (I speak from other experiences). There was no notification or tracking; even though it is stated a card will be left if noone is home, THAT did not happen. I came home to find the box in full… Read more
view on my doorstep (theft is common where I live). On the Matt Blatt order page it is still sitting on PAID - NOT in transit, NOT delivered. I have tried to simply report this to Matt Blatt (now Kogan) for their reference about their choice of carrier, but the 'contact us' page is a USELESS tick this box style, not workable for this sort of complaint. So here I am, giving an unpleasant review. Follow up with the seller and the carrier, Matt Blatt!!! And fix my order page while you are at it.
Hi Judith, we strive to work closely with our courier… Read more (+1 reply)
Owned by Kogan now, no good. Purchased a curtain rod and after months of chasing the chinese shipping company, was told it would never arrive? Post office said they had never heard of the shipping company (Melb) - then finally got a refund which was the only positive experience.
Hi Alex, thank you for taking the time to leave your review. We appreciate it!
Ordered 2 bamboo laptop tables only received 1. Order placed for 2 then my order appeared as only 1 item only, emailed photos of websites pricing showing 2 tables. Total scam, you should receive the correct amount of products you pay for.
Hi Daniela, we'd be more than happy to help. We have… Read more (+2 replies)
Recent reviews
We purchased two bar tables from Matt Blatt, the first was assembled easily and looks beautiful. The other one was completely faulty. None of the legs fitted properly and one of the legs was already cracked . it needed to be returned. However, it is a very heavy item and when I requested assistance with the return method, I did not receive a reply… Read more
at all from their customer department, however when I finally relented and accepted the partial refund (something which I have never seen before) they agreed ! however, I’m still waiting for my money and it’s been more than the guaranteed eight days for the refund to be processed. The most frustrating thing is, you can never actually speak to anyone. It’s all done by email. The only thing to do is make an official complaint to a higher entity, which I will do if I don’t get my refund. I can see some customers are satisfied with their products and if I only bought one table, I would’ve been happy too. So my advice is it’s a gamble.!
Hi Lucy, we'd be more than happy to help. Could you… Read more (+4 replies)
Never delivered a product. Got a message from courier at 11:34 pm!!! Stating it had been delivered. Nonsense!! Never delivered Then Matt Batt says to look around my property. Then says that the time of delivery is never accurate!! Oh really??!! So where’s the correct time of delivery?? Is there are photo First time ordering with this mob and DEFINITELY the last!!!!! Show details
Hi Gabriella, we'd be more than happy to help. Could… Read more
I purchased a linen quilt cover from Matt Blatt for $89. It arrived in Kmart packaging, directly from Kmart, where I could have purchased it for $67. What a scam!!!
Hi there, thanks for reaching out. Can you please… Read more
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I purchased four stools. The product arrived promptly and is of decent quality however there was hardware (screws) missing for one of the chairs making it unusable. I tried contacting the company however discovered that this is nearly impossible. After much searching I finally found an email address. Still no reply
Hi James, we'd be more than happy to help. Could you… Read more (+2 replies)
Extremely Disappointed – No Response for Urgent Return Request I have been trying to get in touch with Matt Blatt regarding a return for a mattress I accidentally ordered that is too high for our bed. I received an initial response stating that I was eligible for a change of mind return. I replied less than two minutes later to initiate the… Read more
returns process, and since then, I have heard nothing back.
It has been over a week with no further communication, which is completely unacceptable, especially given this is time sensitive. Not only will it take time to return the mattress, but I will also need to reorder a new one through their site, as refunds are not offered and only store credit is provided.
This delay is incredibly frustrating and stressful, especially as I am due to give birth any day now and still do not have a proper mattress to sleep on. This situation has been handled very poorly. Matt Blatt, you need to do better.
Hi Amel, we'd be more than happy to help. We located… Read more (+2 replies)
Do not use this store. quality of goods is beyond terrible. We ordered dining chairs that broke as soon as you sat on them. Obtaining a refund is almost impossible and cancelling a further order was ignored and dispatched anyway, only to be informed I would be charged freight if I was to return them. Show details
Hi Suzanne, we'd be more than happy to help. Could you… Read more (+2 replies)
Stay Away from this store. I purchased SWIFT leaf blower directly from Matt Blatt & battery dead within a few months! They took my payment also initially when they had no items in stock & delayed my delivery. Did not even tell me until I followed up why the item was not sent. Reached out to Matt Blatt re: warranty and was told SWIFT is no longer a… Read more
participant on Matt Blatt marketplace, so they can’t help me! They directed me an email address of a person from China who supplied the SWIFF leaf blower to Matt Blatt and of course that person won’t respond to me! I have no evidence of who the supplier was here, I purchased from Matt Blatt directly. Will never use them again!! Once you pay them - expect NO SUPPORT if something goes wrong.
Hi Eno, we'd be more than happy to help. Could you… Read more
Delivery of chairs was left on the driveway near the road. Not even under cover. We were home all day. No one approached the hosue or knocked. Dumped the chairs and left. Luckily we saw them before the rain hit Show details
Hi Deb, thank you for sharing your feedback. We regret… Read more
Purchased a bed which comes in two boxes. Bed arrived on time, however upon opening, both boxes contain the same components. Raised a complaint a week ago, with full details and photos, other than initial auto response, there has been no contact. Am currently out of pocket, with two boxes I can’t use, and no bed. Complete lack of customer service. Dodgy.
Hi Therese, we'd be more than happy to help. Can you… Read more
The table I have purchased is absolute rubbish. Almost impossible to assemble nothing aligns, chipped paint on a new product. Screw holes and brackets unaligned and the list goes on…. Cannot return due to an affiliate seller. I will never ever purchase from this site ever again! Show details
Hi there, we'd be happy to get this sorted for you.… Read more (+2 replies)
Have been trying to contact them for a week regarding a delivery, no response , no tracking number on one item and the other has a tracking number that says is not valid, automated responses saying someone will be in contact shortly. Show details
Hi there, thanks for your review. We located your… Read more (+2 replies)
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Hi Ross, we'd be more than happy to help. Could you… Read more (+2 replies)