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Maui Jim

Maui Jim

4.2 from 85 reviews · View Statistics
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Reviews

  • Product Quality
    4.1 (38)
  • Return Claim MadeYes (12) · No (24)
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Derek
DerekRichmond-Tweed, NSW
  • 7 reviews
  • 6 likes

Replaced lens in 2019 lens already delaminating

published

Sent my glasses back in 2019 hardly worn them bubbles all over the lenses delaminating May jim just want me to buy another pair
So rude and nothing like the quality Mau Jim used to do
Crap products these days

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Tracey S.
Tracey S.New South Wales

Love them, but no future in them; they are not repairable

published

I paid a lot of money a few years back for my Maui Jim sunglasses, mistakenly thinking that they are a classic and that I’d be able to have them repaired if necessary. They have a scratch on one lens, but the model has been discontinued and cannot be repaired. Beware.

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Heavy, and fit poorly

published

Very heavy, making them leave red marks on the nose, the fit loose making them easy to fall off (the weight of them helps this). While the glass is easy to look out off, and good quality the discomfort outweighs the positives that the lenses offer. Not worth the $300 price tag.

  • Product Quality
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Maui Jim Sunglasses Out of touch pricing

published
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Yvonne
YvonnePerth, WA

Products are amazing but the after service is even better!

published

My hubby bought a pair of glasses in 2018 and really looks after them, but unfortunately he broke an arm off. I started the repair paperwork, which was so simple. Then I posted them off and within a week they were fixed free of charge and back at my doorstep.
UNBELIEVABLE!
Thanks Maui Jim.

BEST SERVICE EVER

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Peter Gilbert
Peter GilbertSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Factory design fault. Not covered outside of warranty

published

Not even worth 1 star. Factory design fault where the glasses crack and or snap above the nose piece. Glasses no longer made. Wonder why? Plenty of better glasses in the market place to chose from. Never buy this brand ever again.

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Gordon C.
Gordon C.Perth, WA
  • 3 reviews

Customer Service is Awesome!

published

I’ve had the same pair for over 5 years and needed the temples replaced because of wear (the rubber end points were worn). I called the service line (which was answered super quickly) and the agent took my details and said there was no cost for new temples and he’d put them in the mail. What? No cost? Absolutely true. My sunnies look brand new thanks to the new temples. Thank you.

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Pan
PanSouth East Queensland, QLD
  • 3 reviews
  • 2 likes
  • Verified

Australian Prescription Sunnies

published
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Frank W.
Frank W.North-West & West coast, TAS
  • 2 reviews
  • 2 likes

Wonderful service

published

A 10 year old favorite pair of sunglasses with a broken arm and emailed Maui Jim to see if it was possible to purchase new arms
They are sending me a new arm free
Fantastic

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Adman
AdmanNorth Western Region, NSW
  • 7 reviews
  • 7 likes

The best of the best and the most amazing customer service in the industry!

published
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Excellent customer serviece

published

My glasses broke after about 6 years. They replaced the broken parts free of charge even though well outside warranty. probably one of the best companies I have ever dealt with.

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Dazza
DazzaPerth, WA
  • 2 reviews
  • 1 like

Outstanding customer service

published

I dropped my 4 month old pair of Maui Jim's off a high table, onto a tiled floor. As expected, one of the lenses cracked. My bad.
I sent them off to MJ for repairs, fully expecting to be billed. Not only did they repair them free of charge, they covered return express postage. Total turnaround time, from Perth to Sydney and return, was 6 days.
Nobody else provides customer service like this any more.
I'll be a maui man for life

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I spent $800 on these, and they are awful, and won't make it right.

published
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Gustavo
GustavoPerth
  • 3 reviews
  • 1 like
  • Verified

Awesome Polarized lens plus unbelievable costumer service.

published

Not only for offering amazing quality sunnies, Maui Jim stands out over all other brands by their great customer service, those guys are not playing around when it comes on offering amazing customer service and warranty.

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Ryan
RyanPerth, WA

Awesome sunnies

published

Great quality sunglasses and incredible customer service. Massive range of products I can’t recommend this high enough. They are really easy to deal with as well.

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Questions & Answers

Gary R
Gary Rasked

Which Maui Jims run larger for larger heads?

1 answer
Alana
Alana

Pearl city

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