Maui Jim

Absolutely appalling customer service in regards to repairs. I sent over 8 emails and 3 phone calls chasing down my repair (company email I received stated sunglasses would be returned after 7 business days or email updates....none of which occurred) too finally have them returned. This is my 5th pair of Maui Jims....never again....ps I'm still… Read more

waiting on an email/phone call from management to discuss this complaint. Do Not Buy from this business.

Maui Jim were fantastic in sending me a new temple for my sunglasses after I snapped it. This was done at no cost. The glasses are expensive to begin with, but this good after sales service is very much appreciated.

I bought a pair of Lighthouse sunglasses for $200 in June 2025, and the following month, the right temple broke on its own when I opened them. I sent them in for repair, but they took over 15 days to reply, telling me they didn't have the part and that I would have to wait an inordinate amount of time. I don't recommend anyone buy those sunglasses; they're super expensive and of very poor quality.

Broken dreams – I took my pair of Maui Jimm back to Sunglass Hut under the impression that by the ACCC that a product that does not work for it's intended purpose, you are entitled to a refund. If the Australian government had changed its law I would love to see it. I've had my glasses for about 5 months if that and within a week one of the arms has lost its… Read more

integrity so it would just fly open and closed when picking them up or trying to put them on. How can a pair of sunnies that cost just over $500 not last any longer than a $10 pair from Dotti. I just want a refund because this is the worse pair of sunnies I have had in a long time and considering they are apparently a luxury brand I would expect so much more. I am very disappointed and will be making an additional phone call to the service number because I'm not happy with your product. I would be ashamed if I were the owner. I feel bad for you Maui Jimm. You don't have a very good reputation over here in Australia. Never again will I buy Maui Jimm

Unsurpassed quality, comfort and service – This is my 3rd pair of Maui Jim sunglasses - on order, I haven't received them yet, and I am hoping they arrive tomorrow. I have had an issue with cancer in one of my eyes and reckon that I am totally justified in paying that bit extra for eye protection and comfort. I will not venture outside without my "Jims". My last two pairs of Maui Jim's… Read more

sunglasses are treasured, but quite old, and superseded models, so I feel is time to invest again. I have had the best value from these 'old' glasses, they are light to wear and super comfortable. The great thing too, is the customer support - Maui Jim's have repaired my glasses from time to time, returning them over and above my expectations, lenses replaced and arms too - because I have had the odd accident here and there. I have a vision of Maui's workshop - two young guys in a little hut overlooking the beach, doing what needs to be done to keep customers very happy before hitting the surf, sand and sea on their boards - no doubt total fantasy, but it is my vision, and I am happy with that. Thanks Maui Jim, I love your products and your terrific service.

Love the sunglasses-excellent customer service – I bought a pair of Maui Jim sunglasses second hand about 7 years ago that were in mint condition. I found out recently that they are about 15 years old (Sandbar) These have been the best sunglasses that I have ever owned. Perfect fit…great for driving…excellent sun protection. Unfortunately the lenses finally wore down from use. As an… Read more

interstate driver I am surprised they lasted this long and that I still maintained the original case. Unfortunately Maui Jim did not have the parts to fix due to the fact that they had been discontinued for some time however they did give me 50 per cent off a new pair which I purchased immediately. The service person who was quick to contact me within two days of sending my sunglasses in for repair was polite and informative which made communication with the company easy. I agree that the flimsy cases that come with them now of days aren’t great but I think on a positive side they are lighter weight and easier to carry around. I can still find a good solid Maui Jim hard case second hand on eBay or gumtree so no biggy for me! Extremely satisfied with the product and service.

very pleasurable experience – Both my wife and I have Maui Jim glasses. She has prescription lenses. We both broke the temples the same week. Both repaired and returned with 7 days. No repair charge. Optometrists wanted to charge her $800.00 to replace her glasses. Mine are 3 y.o.

Amazing – The best lenses! Nothing compares! After sales is also amazing! I have dealt directly with the repair centre and they are amazing every single time. I’ll buy nothing else and they have earned the loyalty I have to them. I’ve had 3 different pairs and lenses quality is very high.

Maui wowie – Great style of sunglasses and fantastic customer service. I had the glass lenses unfortunately break and they were very supportive when sending them to get fixed. It took no time at all to get them back. Highly recommended this brand.

Poor quality frames that always break – Over the last ten years I’ve had 3 pairs of Maui Jim sunglasses. Every one of them has broken. In the past MJ had a lifetime warranty and the service was excellent. The first two pairs were repaired multiple times for free. In every case, MJ used new experimental materials that failed in time. This was mitigated by them repairing then sunglasses… Read more

when they broke. Now they only have a 2 year warranty. My last pair again a new composite titanium material broke and now MJ don’t offer free repairs after 2 years. I will not waste my money on them in the future. How to kill a brand’s reputation

*Very poor* value for money – I paid $800 for prescription Maui Jim sunglasses. I looked after them. Never dropped, never mistreated in any way. They cracked after 18 months. $800!!! Avoid like the plague!

Terrible Customer Service – Refused to repair frames because the lenses were not Maui Jim's. Suggest you stop selling frames through Optometrists. Therir email addresses don't accept emails.

Sunglasses repair – Had my Maui Jim MJ-407 Repaired today, new lenses & new frames. Just charged me for lenses only, best customer service I've had. Would not buy any other brand.

Poor quality. Terrible customer service – My expensive Maui Jim sunglasses developed a crack in them during warranty. I took them back to sunglass hut and they told me Maui Jim are really good and to send them back for a free of charge repair. After a month of waiting I got a call from them saying they would fix them for a ludicrous price. Poor customer service. I will be throwing them in the bin. Never buying Maui Jim again.

Coatings came off. Warranty not honoured – These sunglasses are a huge disappointment. They look great, that's it. I have only had these sunglasses for three months and already the coatings are coming off. I have cared for them as directed and always treated them with great care. First I noticed a small mark on one lense. I couldn't imagine how I could have scratched it but accepted that I… Read more

must have somehow, unknowingly caused it. When more and more began appearing, now on both lenses, I knew it was nothing I did. I can now barely see with them on. I know I can get the lenses replaced at my cost but why, just to get another set of lenses that will most likely do the same thing. My previous sunglasses I had for 8 years, and never got one minuscule mark one them. The only reason I got new ones is because I lost my last pair. Wish I had not changed brands now. I took them back to the store, they confirmed it was the coatings and they were sure Maui Jim would fix it but they refused to fix them under warranty saying I scratched them. A $20 pair from the petrol station would have been a way better choice.

Great glasses and even better customer service – I’ve 2 pair of Maui Jim glasses both purchased from Sunglasses Hut along with countless pairs my partner had. I dropped one pair after 3 years and a good 2 of them using them everyday. Sunglasses Hut advised that Maui Jim can repair at a cost. I had only broken the frame and although minimal, wouldn’t last long if I continued to wear them. I… Read more

called Maui Jim who were very polite and knowledgeable in how to do the online process. The online process is so simple, advises on how to post the product so as to not damage them. They were repaired and returned in approximately 1 week. They look like a brand new pair at half the cost of a brand new pair. I would definitely recommend this service to anyone who has a pair of glasses they love and want repaired regardless of it they were purchased directly from Maui Jim or from one of their retail partners

Not happy – Have had 2 possible warranty issues and neither were covered by warranty cracked lense and chipped lense apparently lenses are glass visibly cracked from top to bottom no frame damage but still no warranty

$300 and i am sent nasty cardborad foldup case with thes glasses – This is our 4th pair of hot sands 02 mai jims love the glasses but they came with a nasty cheap cardboard fold up case for me to protect them .$300 to buy Nasty cheap protection .....how much do they cost to make ? Not at all happy

Maui Jim Haleakala Sunglasses – Sadly have noticed “scratching” on both lenses of this pair. Closer inspection shows this to be on the “inside” of the lenses rather than where expected, with wear and tear on the outside. Have since noticed that it’s actually caused by the end of the “temple” (arm) resting on the actual lens when folded. Anyone else had this issue with Maui Jim glasses?? Not an issue with my Peahi pair where the arm end rests on the frame below the lens.

Excellent customer service – My husband broke an arm on his maui jim sunglasses. When he rang for a replacement arm, not only was the staff member efficient and friendly, he was also told it was totally free of charge as they were a current model. The item was delivered free of charge as well in only 3 days!! Doesn’t get any better than that!! Many thanks!

Simply the best Sunglasses I have ever owned – These sunglasses are amazing. Comfortable and clear. Considering they are multi focal with a fair dish in the lens they are clear of distortion. Yes, these sunglasses are not cheap but you get what you pay for. Not only does Maui Jim have all those other things going for them but their after sales service is simply amazing.

Best after sales service ever! – Not only do I love the glasses, when I broke the frame after a number of years they repaired them for free. The message simply said, "Aloha, its's your luck day!"