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Maui Jim

Maui Jim

4.3 from 60 reviews

Reviews

4.3

60 reviews
5
(48)
4
(1)
3
(1)
2
(3)
1
(7)
  • Product Quality
    4.2 (13)
  • Return Claim MadeYes (5) · No (7)
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Cheryl

Cheryl

  • 11 reviews

Maui Jim really knows about service.

published

I have had my Maui Jim sunglasses for at least 8 years. I have sent them in for repairs about 4 times for repairs that really had nothing to do with the quality of the product (i.e. I scratched the lenses). Their service beats everyone else's. The process was easy to follow, they send an email when they receive the glasses and fix the glasses promptly. They send the glasses back quickly and only once have I been charged. Sometimes, they even send me a new case. Wow! I highly recommend Maui Jim.

Product Quality
Return Claim MadeNo
Daniel D Lay

Daniel D LayBonnyrigg

  • 10 reviews

Maui Jim Lava tube. Over priced

published

Only owned Lava tube Maui jim glasses for 3 months and the frames have already snapped. Very lightweight material and not durable at all. Snapped twice. Wont purchase any maui jim glasses again

Product Quality
Return Claim MadeNo
dowls

dowlsSoutheast, SA

fixed in a flash

published

owned Maui Jim glasses for some time now and they are fantastic as is the repairs and customer service provided by Australian repair center ....well done ...they are a great product with great back up

Product Quality
Return Claim MadeNo
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Great Glasses and even better after sales service and support

published

I have been buying Maui Jims for years and I will continue to do so after my recent experience with having to get a repair done The Lady I spoke to was very accommodating and directed me on how to send them in for a repair I received notice back in three days that they had repaired them at no cost ( which I hadnt asked for) I then received them in the mail the next day Excellent after sales service and support .Denis Owens

Return Claim MadeYes
Anne

AnneWestern Australia

Awesome Sunglasses Fantastic Service

published

I have owned Maui Jim sunglasses for the past 6 years and not only are the glasses fantastic but the service for warranty and repairs that Maui Jim provide is awesome. They keep you updated with the repairs. Their service is easy, quick and efficient. The glasses are comfortable and the lenses are unbelievable. I will only purchase Maui Jim. Thank you Maui Jim you truly are the best!!!!!!!

Product Quality
Tracy

TracyGreater Melbourne (Outer), VIC

  • 2 reviews

Quality Product And Brilliant After Sales Service

published

My partner purchased me my first pair of Maui Jim's for Christmas last year and they are the best pair of sunglasses I have ever owned. They are so comfortable I forget they are on my face and the lens are top quality. My partner recently sent his Maui Jim in for repair as he scratched the lens. His glasses were returned within one week and they look like a new pair of glasses. We were kept up to date every step of the way with the progress of the repair. We will only wear/purchase Maui Jim glasses as no other brand comes close in quality, style and customer service. Thank you Maui Jim, your the best!!!!

Product Quality
LRB

LRB

  • 3 reviews

Cheap Packaging Disappointing

published
Product Quality
Return Claim MadeNo
will12

will12BRISBANE

  • 11 reviews

I expected more

published

Bought a pair of prescription MJ. Within 2 months the lens started to separate from the frame. On warranty claim it was suggested I’d left them in the sun. Never left sunglasses in the sun in 30 yrs. They said on viewing for warranty the glasses were in perfect ‘as new’ condition So a few months later the other lens did the same - same questions. Glasses were essentially as new with 1 hr wear a day. So I paid over $1k aud for this ? Then the case breaks ..again I’m questioned ...again they view & say it’s in perfect condition (I use the case every time ) . Not what I expect for that money guys. Good lenses but fitting worse than any $300 of sunnies I’ve owned over my lifetime

NJL

NJLHunter Region, NSW

Fantastic after sales care

published

I am now on my second pair of MJ’s in 7 years.
I would never usually buy expensive sunnies as I am pretty hard on them, but my wife purchased them for me as a gift.

On both pairs I have been clumsy enough to drop, throw and sit on them and they finally give way to the inevitable. Both pairs have been sent to the repair centre in Frenchs Forest and have come back almost new for minimal expense (service charge).

My next new pair will definitely be another pair of MJ’s. I can honestly recommend them.

Product Quality
Return Claim MadeNo
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Great Sunglasses Dismal warranty and service

published

One of the Lenses fell out of my glasses and cracked.
Returned them with the damaged lens which clearly showed that the damage had occurred after the lens had dislodged.
Glasses were repaired at my expense, but can not understand how a lens falling out of the frame can not be considered a warranty issue.

Trampel

TrampelSouth East Queensland, QLD

  • 8 reviews

Best Sunglasses I've owned

published

I'm onto my third pair now (still have the first two) and swap between all of them. They're great, the after sales service and support is brilliant. When I dropped one of my pairs, I managed to put a nice scratch on the one lense, Maui Jim replaced both lenses (which I paid for) but while it was there they also replaced one of the arms which they said was faulty. I thought it was fine and replaced the two nose grippy things for free.
The Polarised lenses make a big difference and they're well built and super comfy.

Product Quality
Return Claim MadeNo
robin

robingold coast

  • 4 reviews

Great Product and Service

published

I have two pairs of MJ sunnies, a pair of Mavericks and a pair of Wiki Wiki. I have found they are the most comfortable to wear being light weight and the quality is about as good as it gets. I had an issue with the lens of the mavericks and they were replaced without question. The only other company I have found to have similar customer service in Australia is Bose Audio.

Return Claim MadeNo
David M

David MSouth East Queensland, QLD

  • 2 reviews

The best glasses & support bar none!

published

I've owned my Mauis now for eight years and recently broke the arm off them, getting them out of my jacket. I took them to a Maui Jim dealer, who sent them back to Maui Jim for repair at NO COST. Dropped them off Monday, they were back Wednesday with two new arms in a new hard case. A fantastic experience from a brilliant company. We will never buy anything else.

Product Quality
Return Claim MadeYes
A Tired Customer

A Tired CustomerPerth, WA

  • 8 reviews

Over Them - Lenses consistently pop out!

published

Owned 2 pairs of these and both are going back for the 3rd time for lenses popping out. I too was asked do you wear them on your head ? Of course I do they are sunglasses. Expensive and unreliable !

Product Quality
Return Claim MadeYes

Awesome Service

published

After accidentally breaking a lens of my prized Maui Jim sunglasses I sent them for repair on the 6th May from NZ, today 15th May I received them back from Frenchs Forest Road in Australia complete with new lens. Not only that but they also included the other lens from the new pair PLUS did not charge me for the service itself as goodwill. Fantastic exceptional service thank you so much!!!

Product Quality
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Wayne

WayneSydney, NSW

  • 4 reviews
  • Verified customer

Great customer support and loyalty

published

I was given a pair of MJ 407-02 sunglasses for Xmas, I dropped them and in attempting to catch them snapped them in half when I grabbed them. Loving the sunglasses I sent them in to get repaired, I received a call to say that since they were in great condition, they would fix them under an act of good will...great customer service, with friendly staff

Product Quality
Return Claim MadeYes
John Byrne

John ByrneRichmond-Tweed, NSW

  • 2 reviews

Not what they used to be!

published
Return Claim MadeYes
John T.

John T.South East Queensland, QLD

An unexpected gesture of goodwill...

published
Product Quality
elio

elioSydney, NSW

  • 2 reviews

Nice lenses, fantastic customer service !!!

published

I'm very happy with the sun Maui Jim glasses, got 3 pairs, yesterday I snap one, Today I went to the shop in Frenchs Forest, they repair the one broken and replace Nose pads and Temples to the second pair for free !!!
Whoooo Thank you for excellent customer service.

Wm333

Wm333

  • 6 reviews
  • 6 likes
  • Verified customer

Great sun glasses and fantastic service

published

We love Maui Jim sunglasses. They have polarised lenses and are well made. My girlfriend's Maui Jims had lens damage. I was quoted $130 to replace the lenses. I posted them to their repair centre as requested and they repaired them and sent them back with no charge! The invoice said "Aloha Friday" goodwill. This is fantastic service.

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