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Maui Jim

Maui Jim

4.4 from 56 reviews

See the Best Optical Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
45
4 star
1
3 star
1
2 star
3
1 star
6

Anne

AnneWestern Australia

Awesome Sunglasses Fantastic Service

published

I have owned Maui Jim sunglasses for the past 6 years and not only are the glasses fantastic but the service for warranty and repairs that Maui Jim provide is awesome. They keep you updated with the repairs. Their service is easy, quick and efficient. The glasses are comfortable and the lenses are unbelievable. I will only purchase Maui Jim. Thank you Maui Jim you truly are the best!!!!!!!

Product Quality

Tracy

TracyGreater Melbourne (Outer), VIC

  • 2 reviews

Quality Product And Brilliant After Sales Service

published

My partner purchased me my first pair of Maui Jim's for Christmas last year and they are the best pair of sunglasses I have ever owned. They are so comfortable I forget they are on my face and the lens are top quality. My partner recently sent his Maui Jim in for repair as he scratched the lens. His glasses were returned within one week and they look like a new pair of glasses. We were kept up to date every step of the way with the progress of the repair. We will only wear/purchase Maui Jim glasses as no other brand comes close in quality, style and customer service. Thank you Maui Jim, your the best!!!!

Product Quality

Cheap Packaging Disappointing

published
Product Quality
Return Claim MadeNo
will12

will12BRISBANE

  • 9 reviews
  • 11 likes

I expected more

published

Bought a pair of prescription MJ. Within 2 months the lens started to separate from the frame. On warranty claim it was suggested I’d left them in the sun. Never left sunglasses in the sun in 30 yrs. They said on viewing for warranty the glasses were in perfect ‘as new’ condition So a few months later the other lens did the same - same questions. Glasses were essentially as new with 1 hr wear a day. So I paid over $1k aud for this ? Then the case breaks ..again I’m questioned ...again they view & say it’s in perfect condition (I use the case every time ) . Not what I expect for that money guys. Good lenses but fitting worse than any $300 of sunnies I’ve owned over my lifetime


NJL

NJLHunter Region, NSW

Fantastic after sales care

published

I am now on my second pair of MJ’s in 7 years.
I would never usually buy expensive sunnies as I am pretty hard on them, but my wife purchased them for me as a gift.

On both pairs I have been clumsy enough to drop, throw and sit on them and they finally give way to the inevitable. Both pairs have been sent to the repair centre in Frenchs Forest and have come back almost new for minimal expense (service charge).

My next new pair will definitely be another pair of MJ’s. I can honestly recommend them.

Product Quality
Return Claim MadeNo

Great Sunglasses Dismal warranty and service

published

One of the Lenses fell out of my glasses and cracked.
Returned them with the damaged lens which clearly showed that the damage had occurred after the lens had dislodged.
Glasses were repaired at my expense, but can not understand how a lens falling out of the frame can not be considered a warranty issue.


Trampel

TrampelSouth East Queensland, QLD

  • 8 reviews
  • 6 likes

Best Sunglasses I've owned

published

I'm onto my third pair now (still have the first two) and swap between all of them. They're great, the after sales service and support is brilliant. When I dropped one of my pairs, I managed to put a nice scratch on the one lense, Maui Jim replaced both lenses (which I paid for) but while it was there they also replaced one of the arms which they said was faulty. I thought it was fine and replaced the two nose grippy things for free.
The Polarised lenses make a big difference and they're well built and super comfy.

Product Quality
Return Claim MadeNo

robin

robingold coast

  • 3 reviews
  • 1 like

Great Product and Service

published

I have two pairs of MJ sunnies, a pair of Mavericks and a pair of Wiki Wiki. I have found they are the most comfortable to wear being light weight and the quality is about as good as it gets. I had an issue with the lens of the mavericks and they were replaced without question. The only other company I have found to have similar customer service in Australia is Bose Audio.

Return Claim MadeNo
David M

David MSouth East Queensland, QLD

  • 2 reviews

The best glasses & support bar none!

published

I've owned my Mauis now for eight years and recently broke the arm off them, getting them out of my jacket. I took them to a Maui Jim dealer, who sent them back to Maui Jim for repair at NO COST. Dropped them off Monday, they were back Wednesday with two new arms in a new hard case. A fantastic experience from a brilliant company. We will never buy anything else.

Product Quality
Return Claim MadeYes
A Tired Customer

A Tired CustomerPerth, WA

  • 7 reviews

Over Them - Lenses consistently pop out!

published

Owned 2 pairs of these and both are going back for the 3rd time for lenses popping out. I too was asked do you wear them on your head ? Of course I do they are sunglasses. Expensive and unreliable !

Product Quality
Return Claim MadeYes

Awesome Service

published

After accidentally breaking a lens of my prized Maui Jim sunglasses I sent them for repair on the 6th May from NZ, today 15th May I received them back from Frenchs Forest Road in Australia complete with new lens. Not only that but they also included the other lens from the new pair PLUS did not charge me for the service itself as goodwill. Fantastic exceptional service thank you so much!!!

Product Quality

Wayne

WayneSydney, NSW

  • 3 reviews
  • Verified customer

Great customer support and loyalty

published

I was given a pair of MJ 407-02 sunglasses for Xmas, I dropped them and in attempting to catch them snapped them in half when I grabbed them. Loving the sunglasses I sent them in to get repaired, I received a call to say that since they were in great condition, they would fix them under an act of good will...great customer service, with friendly staff

Product Quality
Return Claim MadeYes

John Byrne

John ByrneRichmond-Tweed, NSW

  • 2 reviews

Not what they used to be!

published
Return Claim MadeYes

John T.

John T.South East Queensland, QLD

An unexpected gesture of goodwill...

published
Product Quality
elio

elioSydney, NSW

  • 2 reviews

Nice lenses, fantastic customer service !!!

published

I'm very happy with the sun Maui Jim glasses, got 3 pairs, yesterday I snap one, Today I went to the shop in Frenchs Forest, they repair the one broken and replace Nose pads and Temples to the second pair for free !!!
Whoooo Thank you for excellent customer service.

Wm333

Wm333

  • 6 reviews
  • 6 likes
  • Verified customer

Great sun glasses and fantastic service

published

We love Maui Jim sunglasses. They have polarised lenses and are well made. My girlfriend's Maui Jims had lens damage. I was quoted $130 to replace the lenses. I posted them to their repair centre as requested and they repaired them and sent them back with no charge! The invoice said "Aloha Friday" goodwill. This is fantastic service.


Great Customer/Repair service from Maui Jims

published

I never write reviews but I had such a good experience with Maui Jims here I am.
My last 3 sets of sunnies have been Maui Jims as you can't go past the quality of the polarised lens. My last pair I'd had for close to 2yrs and had some scratches so I sent them back via the online form, very easy process.
And they returned them FOC with new lenses. Very happy with the service and will continue to buy Maui Jims Sunglasses.
Thank you for great customer service


Sam Parker

Sam ParkerSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Used to be a Raving Fan - No more :(

published

The lens quality has changed. Used to have "PC - BG" Grey Lenses on my Ho'okipa's. When at the shops and replacing, I was told they have changed the lens type to "MP - BG". This means PolyCarbonate is now
MauiPure.

The beautiful rich blues that I used to see when looking through the the PC lens are replaced with a nasty green hue. The lens is what made Maui Jim special. Without the PC lens I can no longer recommend the brand - I'm really really disappointed to have to search for a new brand.

I contacted Maui Jim in Feb/March this year and they couldn't track find any of the older style.


aioli23

aioli23Rapid Creek

  • Verified customer

Website is faulty! Do not use this online retailer.

published

Website would not process my online order and kept giving a 'cannot process your transaction at this time' error message, all the while charging my credit card every time I made an attempt. Only discovered this after my account had been charged 5 TIMES. Finally had to place an order over the phone, and was not told one pair of glasses would be on back order until I received an invoice days later. All in all, this was one of the worst customer experiences I have ever had. Do not use this online retailer, go somewhere else to purchase your Maui Jims. Absolutely love their product, but their website and customer service are TERRIBLE!


Efficient and high quality throughout order

published

The customer service I received throughout the process was of an exceptionally high quality and when the glasses were ready it took less than one business day to ship more than 1000km. Very impressive. Big thanks to the warehouse lead, Michael, who was in charge of my order and kept me well informed along the way. I am very happy with my purchase!


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