Fantastic after sales service
Fantastic after sales service, a friend of mine broke one arm on her Maui Jim sunglasses, these were purchased probably around 12 years ago but were in really good condition, she was upset her favourite sunny’s were now destined for the bin however I jumped on the Maui Jim website and noticed they offered a repair service so I completed the repair form sent them off to Sydney on the following Monday and received them back in Melbourne on the Friday with both arms replaced and new nose pads and in a brand new case not only that all at no charge they did not even charge any freight , these glasses look new again!! Next pair of sunnies I purchase will Maui Jim! Thank you so much!! All I can add is WOW what exceptional service. Brian
I have had my Maui Jim glasses for at least 2 years.
I had accidently broken one of the lenses so sent them off to Maui Jim for repair.
I received an email today advising that they were repairing my glasses free of charge .
I dont think many companies would do this .
I will continue to buy Maui Jims glasses and not only because the company repaired my glasses for free but the glasses are bloody fantastic.
I recommend Maui jims for your next pair of glasses their customer service is excellent
Geoff (Perth WA)
Poor details for the expensive price
I bought over $400 each for two pairs (meant to buy two colours but seller sent wrong one). Both pairs have same problems as shown on the pictures: nose support keep coming off. Sometimes don't even know when and where it lost, so have to wear it outside with two different nose support. Same times the legs coming off as its loose touch (don't know the point not having it locked in). Although the repair centre could be reached and can send the nose support for free however its time wasting and annoying have to go through the process for something could be made better quality.
Not only fanatic sunglasses but amazing customer service
I’ve had my Maui Jim’s for 4 years, great sunglasses and very durable. I recently smashed them on a rock, went to their website to get replacement lenses which was easy to do. Filled out relevant paperwork and posted off. Not only where my sunglasses repaired and back to me in under a week but I was lucky enough that day as a good gesture by the company to not have to pay for them. Absolutely the best customer service ever ☺️
Best Sunglass I have ever owned
I have worn Maui Jim for 4 years now and will never change, I have 4 pairs now and love every single pair. I recently sent off a pair to get lenses replaced as some large person stepped on them, they are a couple years old and my fault for putting them on the ground but Maui Jim replaces them free of charge saving me over 100 dollars. This wasn’t a defect and was actually my fault but they still went above and beyond.
Outstanding product and customer service
Maui Jim are the best all-round sunglasses in the world from my many years of experience when buying my first pair in Hawaii and then again in Australia. Superb customer service (I have also used their repair service when I broke my sunglasses). Friendly and caring staff that value their customers. I have recommended Maui Jim’s products to my friends and family and they have all have the same opinion. An absolutely perfect experience to date! Thank you Maui Jim x
Fantastic products and Service
Just like a previous review and like many others, I sometimes do not treat the sunglasses as I should, and a few times they needed some repair, the Customer Service Team is amazing, they help immediately with all the requirements and provided a fantastic service. Definitely, the best sunglasses on the market ( I tried some other famous brand as well) with excellent Customer Service surpassed by none other.
I have been wearing Maui Jim sunglasses whenever I go outside for probably 20 years or more. They are a dream to wear, and I would not purchase any other brand. As like many others, I am sure, I sometimes do not treat the sunglasses as I should, and on the rare occasion I send them in for service. The Customer Service Team are super fast in dealing with repairs, they keep me informed as to what is happening, and in no time my glasses are returned as good as new. Definitely a quality product with excellent Customer Service surpassed by none other.
Maui Jim really knows about service.
I have had my Maui Jim sunglasses for at least 8 years. I have sent them in for repairs about 4 times for repairs that really had nothing to do with the quality of the product (i.e. I scratched the lenses). Their service beats everyone else's. The process was easy to follow, they send an email when they receive the glasses and fix the glasses promptly. They send the glasses back quickly and only once have I been charged. Sometimes, they even send me a new case. Wow! I highly recommend Maui Jim.
Great Glasses and even better after sales service and support
I have been buying Maui Jims for years and I will continue to do so after my recent experience with having to get a repair done The Lady I spoke to was very accommodating and directed me on how to send them in for a repair I received notice back in three days that they had repaired them at no cost ( which I hadnt asked for) I then received them in the mail the next day Excellent after sales service and support .Denis Owens
Awesome Sunglasses Fantastic Service
I have owned Maui Jim sunglasses for the past 6 years and not only are the glasses fantastic but the service for warranty and repairs that Maui Jim provide is awesome. They keep you updated with the repairs. Their service is easy, quick and efficient. The glasses are comfortable and the lenses are unbelievable. I will only purchase Maui Jim. Thank you Maui Jim you truly are the best!!!!!!!
Quality Product And Brilliant After Sales Service
My partner purchased me my first pair of Maui Jim's for Christmas last year and they are the best pair of sunglasses I have ever owned. They are so comfortable I forget they are on my face and the lens are top quality. My partner recently sent his Maui Jim in for repair as he scratched the lens. His glasses were returned within one week and they look like a new pair of glasses. We were kept up to date every step of the way with the progress of the repair. We will only wear/purchase Maui Jim glasses as no other brand comes close in quality, style and customer service. Thank you Maui Jim, your the best!!!!
Cheap Packaging Disappointing
I ordered yet another pair of Maui Jim Ho'okipa's after my 11 month old puppy got hold of my fourth pair (!) I've owned Ho'okipa's for years and must have had about 8 pairs. They are lightweight, don't slip, great lenses and look great. This time though I was really disappointed with the packaging. The black flimsy case (made of lightweight cardboard with black fabricate over it (no catch just magnet) and a cheap nasty microfibre cloth to clean them. When I pay $249 for a pair of sunglasses I expect the case and cloth to be of a certain qua...lity. Not sure what's going on with Maui Jim of late, but it looks like the Chinese have taken over the processing/manufacturing. The previous cases and microfibre cloths have been made of quality materials but not this time. The glasses are plastic as it is and clearly not worth $249, they are probably made for about $10, the rest goes into advertising/profit. My comments for the company are pick up your game Maui Jim, when paying a considerable amount for the sunglasses, don't make them look cheap and nasty by providing substandard accessories.
I expected more
Bought a pair of prescription MJ. Within 2 months the lens started to separate from the frame. On warranty claim it was suggested I’d left them in the sun. Never left sunglasses in the sun in 30 yrs. They said on viewing for warranty the glasses were in perfect ‘as new’ condition So a few months later the other lens did the same - same questions. Glasses were essentially as new with 1 hr wear a day. So I paid over $1k aud for this ? Then the case breaks ..again I’m questioned ...again they view & say it’s in perfect condition (I use the case every time ) . Not what I expect for that money guys. Good lenses but fitting worse than any $300 of sunnies I’ve owned over my lifetime
Fantastic after sales care
I am now on my second pair of MJ’s in 7 years.
I would never usually buy expensive sunnies as I am pretty hard on them, but my wife purchased them for me as a gift.
On both pairs I have been clumsy enough to drop, throw and sit on them and they finally give way to the inevitable. Both pairs have been sent to the repair centre in Frenchs Forest and have come back almost new for minimal expense (service charge).
My next new pair will definitely be another pair of MJ’s. I can honestly recommend them.
Great Sunglasses Dismal warranty and service
One of the Lenses fell out of my glasses and cracked.
Returned them with the damaged lens which clearly showed that the damage had occurred after the lens had dislodged.
Glasses were repaired at my expense, but can not understand how a lens falling out of the frame can not be considered a warranty issue.
Best Sunglasses I've owned
I'm onto my third pair now (still have the first two) and swap between all of them. They're great, the after sales service and support is brilliant. When I dropped one of my pairs, I managed to put a nice scratch on the one lense, Maui Jim replaced both lenses (which I paid for) but while it was there they also replaced one of the arms which they said was faulty. I thought it was fine and replaced the two nose grippy things for free.
The Polarised lenses make a big difference and they're well built and super comfy.
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