Maui Jim

Sent my glasses back in 2019 hardly worn them bubbles all over the lenses delaminating May jim just want me to buy another pair
So rude and nothing like the quality Mau Jim used to do
Crap products these days

I paid a lot of money a few years back for my Maui Jim sunglasses, mistakenly thinking that they are a classic and that I’d be able to have them repaired if necessary. They have a scratch on one lens, but the model has been discontinued and cannot be repaired. Beware.

Very heavy, making them leave red marks on the nose, the fit loose making them easy to fall off (the weight of them helps this). While the glass is easy to look out off, and good quality the discomfort outweighs the positives that the lenses offer. Not worth the $300 price tag.

I have been wearing Maui Jim Sunglasses for over 15+ years. And I am very happy with the product and service. I have had my sunglasses repaired many times and they keep on preforming well. I have recently misplaced my MJ and wanted to purchase another pair, but I just cant. I cant see the value in paying $500 AUD for a pair of sunglasses - yes they have glass lenses.

I looked at all their products and I just cant justify it. I'm not asking for a special deal or anything in return, I just wanted them to know I am disappointed. I know they are ...

My hubby bought a pair of glasses in 2018 and really looks after them, but unfortunately he broke an arm off. I started the repair paperwork, which was so simple. Then I posted them off and within a week they were fixed free of charge and back at my doorstep.
UNBELIEVABLE!
Thanks Maui Jim.

BEST SERVICE EVER

Not even worth 1 star. Factory design fault where the glasses crack and or snap above the nose piece. Glasses no longer made. Wonder why? Plenty of better glasses in the market place to chose from. Never buy this brand ever again.

I’ve had the same pair for over 5 years and needed the temples replaced because of wear (the rubber end points were worn). I called the service line (which was answered super quickly) and the agent took my details and said there was no cost for new temples and he’d put them in the mail. What? No cost? Absolutely true. My sunnies look brand new thanks to the new temples. Thank you.

Emailed several Australian manufacturers and optometrists for prescription sunglasses in 4 brands.
Most didn't bother to reply.
Maui Jim did the next day, as did Tonic.
Spotters and Mako and their local reseller optometrists ruled themselves out by not bothering.
My optometrist of 20 years only dealt with Maui Jim, Tonic was online and directly to them.
Online research couldn't give me a clear winner of the 4 brands.
I did note the MJ customer service got a lot of good mentions.
Prescription sunnies are about 3 times the cost of regular sunglasses, so you need to make the correct choice.
The Maui Jim sunnies arrived in 10 days, 2022 Covid and all.
They tell you how they modify your prescription to suit the wrap-around polarised lenses....

A 10 year old favorite pair of sunglasses with a broken arm and emailed Maui Jim to see if it was possible to purchase new arms
They are sending me a new arm free
Fantastic

First of all, if you have never worn a pair of Maui Jim's, you don't know what you're missing. They are the lightest, most comfortable and superbly optically correct sunglasses you will ever find anywhere. The glare reduction through their amazing polarization process is without equal. You truly do get what you pay for.

However even more incredible that their already incredible sunglasses, is the post purchase support and customer service Maui Jim offers. I broke my sunglasses in an incident at work so it was entirely my doing and had nothing ...

My glasses broke after about 6 years. They replaced the broken parts free of charge even though well outside warranty. probably one of the best companies I have ever dealt with.

I dropped my 4 month old pair of Maui Jim's off a high table, onto a tiled floor. As expected, one of the lenses cracked. My bad.
I sent them off to MJ for repairs, fully expecting to be billed. Not only did they repair them free of charge, they covered return express postage. Total turnaround time, from Perth to Sydney and return, was 6 days.
Nobody else provides customer service like this any more.
I'll be a maui man for life

I went to Table Mountain Vision in Golden CO (they are great!) and found a pair of Maui Jim Sunglasses that I liked. Then found out they cost over $800.00 for the one pair of prescription sunglasses. I paid, hoping to get a great product. They came back in under a week, and as soon as I put them on outside the store, I noticed they are darker at the top, and lighter at the bottom. I've worn prescription glasses since I was 10 years old, and definitely do not like this style, and was not told this is what they are. I took them back, and was told...

Not only for offering amazing quality sunnies, Maui Jim stands out over all other brands by their great customer service, those guys are not playing around when it comes on offering amazing customer service and warranty.

Great quality sunglasses and incredible customer service. Massive range of products I can’t recommend this high enough. They are really easy to deal with as well.