Maui Jim really knows about service.
I have had my Maui Jim sunglasses for at least 8 years. I have sent them in for repairs about 4 times for repairs that really had nothing to do with the quality of the product (i.e. I scratched the lenses). Their service beats everyone else's. The process was easy to follow, they send an email when they receive the glasses and fix the glasses promptly. They send the glasses back quickly and only once have I been charged. Sometimes, they even send me a new case. Wow! I highly recommend Maui Jim.
Great Glasses and even better after sales service and support
I have been buying Maui Jims for years and I will continue to do so after my recent experience with having to get a repair done The Lady I spoke to was very accommodating and directed me on how to send them in for a repair I received notice back in three days that they had repaired them at no cost ( which I hadnt asked for) I then received them in the mail the next day Excellent after sales service and support .Denis Owens
Awesome Sunglasses Fantastic Service
I have owned Maui Jim sunglasses for the past 6 years and not only are the glasses fantastic but the service for warranty and repairs that Maui Jim provide is awesome. They keep you updated with the repairs. Their service is easy, quick and efficient. The glasses are comfortable and the lenses are unbelievable. I will only purchase Maui Jim. Thank you Maui Jim you truly are the best!!!!!!!
Quality Product And Brilliant After Sales Service
My partner purchased me my first pair of Maui Jim's for Christmas last year and they are the best pair of sunglasses I have ever owned. They are so comfortable I forget they are on my face and the lens are top quality. My partner recently sent his Maui Jim in for repair as he scratched the lens. His glasses were returned within one week and they look like a new pair of glasses. We were kept up to date every step of the way with the progress of the repair. We will only wear/purchase Maui Jim glasses as no other brand comes close in quality, style and customer service. Thank you Maui Jim, your the best!!!!
Cheap Packaging Disappointing
I ordered yet another pair of Maui Jim Ho'okipa's after my 11 month old puppy got hold of my fourth pair (!) I've owned Ho'okipa's for years and must have had about 8 pairs. They are lightweight, don't slip, great lenses and look great. This time though I was really disappointed with the packaging. The black flimsy case (made of lightweight cardboard with black fabricate over it (no catch just magnet) and a cheap nasty microfibre cloth to clean them. When I pay $249 for a pair of sunglasses I expect the case and cloth to be of a certain qua...lity. Not sure what's going on with Maui Jim of late, but it looks like the Chinese have taken over the processing/manufacturing. The previous cases and microfibre cloths have been made of quality materials but not this time. The glasses are plastic as it is and clearly not worth $249, they are probably made for about $10, the rest goes into advertising/profit. My comments for the company are pick up your game Maui Jim, when paying a considerable amount for the sunglasses, don't make them look cheap and nasty by providing substandard accessories.
I expected more
Bought a pair of prescription MJ. Within 2 months the lens started to separate from the frame. On warranty claim it was suggested I’d left them in the sun. Never left sunglasses in the sun in 30 yrs. They said on viewing for warranty the glasses were in perfect ‘as new’ condition So a few months later the other lens did the same - same questions. Glasses were essentially as new with 1 hr wear a day. So I paid over $1k aud for this ? Then the case breaks ..again I’m questioned ...again they view & say it’s in perfect condition (I use the case every time ) . Not what I expect for that money guys. Good lenses but fitting worse than any $300 of sunnies I’ve owned over my lifetime
Fantastic after sales care
I am now on my second pair of MJ’s in 7 years.
I would never usually buy expensive sunnies as I am pretty hard on them, but my wife purchased them for me as a gift.
On both pairs I have been clumsy enough to drop, throw and sit on them and they finally give way to the inevitable. Both pairs have been sent to the repair centre in Frenchs Forest and have come back almost new for minimal expense (service charge).
My next new pair will definitely be another pair of MJ’s. I can honestly recommend them.
Great Sunglasses Dismal warranty and service
One of the Lenses fell out of my glasses and cracked.
Returned them with the damaged lens which clearly showed that the damage had occurred after the lens had dislodged.
Glasses were repaired at my expense, but can not understand how a lens falling out of the frame can not be considered a warranty issue.
Best Sunglasses I've owned
I'm onto my third pair now (still have the first two) and swap between all of them. They're great, the after sales service and support is brilliant. When I dropped one of my pairs, I managed to put a nice scratch on the one lense, Maui Jim replaced both lenses (which I paid for) but while it was there they also replaced one of the arms which they said was faulty. I thought it was fine and replaced the two nose grippy things for free.
The Polarised lenses make a big difference and they're well built and super comfy.
Great Product and Service
I have two pairs of MJ sunnies, a pair of Mavericks and a pair of Wiki Wiki. I have found they are the most comfortable to wear being light weight and the quality is about as good as it gets. I had an issue with the lens of the mavericks and they were replaced without question. The only other company I have found to have similar customer service in Australia is Bose Audio.
The best glasses & support bar none!
I've owned my Mauis now for eight years and recently broke the arm off them, getting them out of my jacket. I took them to a Maui Jim dealer, who sent them back to Maui Jim for repair at NO COST. Dropped them off Monday, they were back Wednesday with two new arms in a new hard case. A fantastic experience from a brilliant company. We will never buy anything else.
After accidentally breaking a lens of my prized Maui Jim sunglasses I sent them for repair on the 6th May from NZ, today 15th May I received them back from Frenchs Forest Road in Australia complete with new lens. Not only that but they also included the other lens from the new pair PLUS did not charge me for the service itself as goodwill. Fantastic exceptional service thank you so much!!!
- Verified customer
Great customer support and loyalty
I was given a pair of MJ 407-02 sunglasses for Xmas, I dropped them and in attempting to catch them snapped them in half when I grabbed them. Loving the sunglasses I sent them in to get repaired, I received a call to say that since they were in great condition, they would fix them under an act of good will...great customer service, with friendly staff
Not what they used to be!
I've Worked out I've spent $3,353 on Maui Jims in the last 15 years and have had nothing but good things to say about them until recently. The reason I've always bought Maui's and spent the extra money is that if I ever had a problem they would stand by their product and fix it free of charge. It's no longer the case, they charged me because they believed that the sunglasses were damaged on my part by, get this... wearing them on my head! This must be a common excuse because I hadn't even told them if I'd worn them on my head but I found it sur...prising to know that you can't do it or they'll break, awsome selling point. Seems like the product quality, the service or both have taken a major drop. Can't believe a company can treat their loyal customers with so little care, really disappointed and won't be buying them again. Spent thousands with them and felt they had to charge me $140 because THEY sold me defective glasses. Doesn't get any worse!
An unexpected gesture of goodwill...
I received a pair of 'Hot Sands' Maui Jim sunglasses for Christmas in 2016. They were a great gift and I looked really cool in them (well... I thought so, at least). However, I must have used a grubby or gritty cloth to clean the lenses at one point, because I put my glasses on one day and everything looked smudged and hazy, as if there were fingerprints all over the lenses. Basically, they were no good anymore. So finally I decided to send them to the Maui Jim Frenchs Forest repair centre on January 14 this year (2019) to have the lenses repla...ced for $130, as stated on their website. I was unaware that this is their busy period for minor repairs, etc, so after three weeks of not hearing from anybody I sent a somewhat grumpy email asking what was happening with the glasses and why I hadn't been notified that they'd been received and "blah, blah, blah", etc. Immediately Todd (one of the repair technicians) and Renee (a customer service officer) replied to apologise for not having previously contacted me, stating that my glasses had in fact been overlooked due to the busy period, and that they were working with a new upgraded phone system, which was causing chaos in their office. To my surprise however, due to the delay and for keeping me in suspense for so long, Todd offered to replace the lenses free of charge. I was blown away by that generosity, and even more so when they were returned immediately and now seem even better than before! I probably look even cooler now too!! To cut a long story short, apart from their sunnies being of first class quality and amazing to see the world through, the Maui Jim repair team and the customer service staff all deserve 5 stars (at least when they remember where they put your glasses). Top marks!!!!
Nice lenses, fantastic customer service !!!
I'm very happy with the sun Maui Jim glasses, got 3 pairs, yesterday I snap one, Today I went to the shop in Frenchs Forest, they repair the one broken and replace Nose pads and Temples to the second pair for free !!!
Whoooo Thank you for excellent customer service.
- Verified customer
Great sun glasses and fantastic service
We love Maui Jim sunglasses. They have polarised lenses and are well made. My girlfriend's Maui Jims had lens damage. I was quoted $130 to replace the lenses. I posted them to their repair centre as requested and they repaired them and sent them back with no charge! The invoice said "Aloha Friday" goodwill. This is fantastic service.
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