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Mayne Rugs & Flooring

Mayne Rugs & Flooring

3.2 from 64 reviews

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Reviews

Review distribution

5 star
31
4 star
4
3 star
1
2 star
0
1 star
28

Inga

IngaSydney Surrounds, NSW

  • 3 reviews

con masters

published

Terrible experience. Carpets delivered dirty first time ( 2 day job turned into 4), following next installation day - no carpet. Run a mile! Customer service is horrendous. Prices change within minutes

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
See all answers

Richard

Richard

  • 2 reviews

Terrible after sales service

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationTuggerah
See all answers

Great quality and amazing prices

published

My partner and I went to the Tuggerah store. The man that helped us was so helpful and gave us such a great deal. Would 100% recommend to all our friends.

Product Quality
Customer Service
Store LocationTuggerah Super Centre
Sandy

SandySydney, NSW

  • Verified customer

New Hydromax Vinyl flooring

published

A huge thankyou to Diana and the staff at Mayne, Castlehill for their help in choosing our new floor for much of the downstairs in our house. We have done the front entrance, kitchen, family living, dining, study, staircase and upstairs hallway in this fabulous wood look floor. It just looks stunning , the stairs are beautiful. It feels lovely under foot ,it's quiet to walk on and will be a breeze to keep clean! The floor installers were excellent; very efficient and tidied up at the end of each day. The process from start to finish went very smoothly. We are really pleased.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastlehill
See all answers

Babak G.

Babak G.Sydney, NSW

Very happy with our new floors!

published

Had a great experience with Mayne Rugs Castle Hill for our laminate flooring. Elias was really helpful and looked after us from start to finish. He gave us a clear quote for the whole job with no hidden costs. They even upgraded the underlay to acoustic for free! Job started on time and took only 2.5 days for about 150sqm plus carpet removal and plywood levelling!! The entire process was very smooth.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
See all answers

jessica.B

jessica.BSydney, NSW

Impressive

published

Very happy with the new rug we bought. Excellent quality and goes so well with our living room. At first we were unsure with what rug to go with but after help from the staff the choice was easy. The whole family loves it!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMayne rugs and flooring castle hill
See all answers

Emjay J.

Emjay J.

  • 2 reviews
  • 1 like

Hope this helps others not go through what we went through

published
Return Claim MadeNo
Store LocationCastle Hill

Peter

PeterSydney, NSW

Excellent job! Nailed it!

published

We obtained several quotes for the supply and installation of engineered 21mm flooring to our entire first floor area (120m2). Although not the cheapest, we went with Mayne as they seemed to know exactly what was required and covered scope that others didn’t mention. It was clear there price was “all inclusive” and we would not have any surprises later on. True to their word, they arrived on the scheduled day of installation, completed the job (including installing skirtings afterwards) in 2 days as promised to an excellent standard and even cleaned up themselves and took the boxes/packaging with them! Couldn’t fault them at all. Great service, communication and an awesome result. You get what you pay for!!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
See all answers
Grace

GraceSydney, NSW

service was good but still consider if go ahead with the flooring

published

just bought couple of rugs in the store. the quality and service was good. thinking of go ahead with the flooring but bit scary when read the bad review here.

Store Locationcastle hill
Jack

JackSydney, NSW

  • Verified customer

Terrible quality and terrible service

published

The quality of the work they done for me was terrible. On the stairs, there was glue came out from bullnose at several steps.

I have tried to get them back to fix it for nearly 2 months now. Instead of sending someone to fix it they sent someone to just clean it. I told them I have cleaned it more than 20 times but every 3-5 days it comes out again. However no one cares us anymore, no emails replied, no phone calls. I then called them back again and told the staff again what happened, was told again they would arrange someone to fix the problem. It’s now 3 weeks since my last call, nothing happened. I called again today no one answered. Terrible service.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle hill
See all answers

Rob

RobSydney, NSW

Not professional in handling pos-installation issues

published
Return Claim MadeNo
Store LocationCastle Hills
1 comment
Rob
Rob

As soon as I posted this review, I also sent email to the store in Castle Hills. This time I got their attention and they booked the installer. The installer came and fixed all gaps.
I appreciate the effort to fix this problem.


S. Sotelo

S. SoteloSydney, NSW

Excellent job. We couldn't be happier.

published

We recently had the Aspire Hybrid plank flooring installed in our Kitchen, Family Room, Stairs and Upstairs Hallway. Elias and Diana at the Castle Hill store were extremely helpful and friendly from the start. Our installer was a carpenter, not just a floor layer, and he did a fantastic job on our tricky stairs. We now have plans to have the same product laid in our Lounge, Dining and Study in the near future. We couldn't be happier.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationCastle Hill
See all answers

khf377

khf377

  • 4 reviews
  • 1 like

Excellence from start to finish

published

From the Castle Hill store, we had an engineered flooring laid throughout the downstairs. From the first, sales staff were so very helpful and explained the various products thoroughly. Everything was carried out on time and all tradesmen were very friendly and professional. The guys removing our existing carpet and tiles worked tirelessly through the extreme heat and unpleasant conditions. The installers did an amazing job with attention to details, just brilliant workmanship. Bravo we are so very happy!

Product Quality
Return Claim MadeNo

S vancuylenberg

S vancuylenbergSydney, NSW

Excellent service

published

We had all the top floor done with floor boards. 4 bedrooms, corridor and stairs. Very professional work done by the installers and the sale girl was really professional, helpful and friendly. I will definitely recommend them to anyone.

Product Quality
Return Claim MadeNo
Balaji S

Balaji SSeven Hills

  • Verified customer

Good service and great product

published

Had hybrid vinyl flooring installed. Very professional service by Mayne Rugs Castle Hill, from Sales person to installers did a great job. They were really helpful and provided competitive price.

Very pleased with overall job.

published

Had solid timber flooring installed on our stairs , first impression very good , sales person had good knowledge of products and was very helpful. Installer did an excellent job , and the solid black butt timber looks amazing.


Misleading and harassing sales staff and unfair business practices

published

The company said they would better any offer, they constantly rang and harassed to get the deal, then when the deposit was paid the then started changing their quotations, fitting requirements and totally changed their offer and refused to give the deposit back.


Nik

NikSydney, NSW

  • 2 reviews

A terrible experience

published

I ordered them to do a big and expensive job with wooden floors, well, after the costs went 30% above the initial quote (surprise surprise) the quality was well below accepted standards. I feel like crying every time I look at those floors (would so post photos so no-one else gets stung like me!), have had multiple issues from day one, very unprofessional job and, probably, low quality of the product, too. Save yourself some nerves, time and money.


A new floor cost us money, time and considerable embarrassment with our neighbours

published

We went to Mayne to have a floor installed in our unit in Cronulla. The subcontractors created an issue with the fire alarms in the building, setting them off and causing us nearly $2000 in fines from the Fire Service and disruption with the body corporate and dwellers of the building.
Despite many attempts at having a pleasant settlement to this dispute Mayne Rugs and [name removed] in particular have all wiped their hands of the issue leaving us well out of pocket and a bitter taste in our mouths for having encountered such poor after sales service and lack of customer care.
BEWARE. They will take your money and head for the Hills.
Shame on you Mayne and [name removed]!


Good service and good quality product

published

Had the house installed with the timber flooring from Mayne Rugs Castle Hill. They looked after us well in terms of product installation and service. Elias & Mel were especially helpful in providing advice as to what would be the best option for the house. They provided us with a competitive offer for the flooring and even accommodated a last minute change of heart. I would like to thank the whole team at Mayne Rugs for their professionalism and good service.


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