Mayne Rugs & Flooring

WORTH READING I placed a $2,000 deposit with Mayne Rugs & Flooring Liverpool after being assured my flooring could be supplied and installed before Christmas. That timeframe was the only reason I proceeded. When I later asked them to go ahead, I was suddenly told they were too busy and could not meet the agreed timeframe. I advised that if they… Read more

could not honour their promise, I wanted my deposit refunded.

They refused and kept my full deposit, despite no materials being delivered and no work or expenses incurred.

I was told this was allowed under Australian law. Even if that is the case, I do not believe it is ethical business practice.

As a pensioner, $2,000 is a significant amount of money. This experience raises serious concerns about how issues are handled once they have your money.

Very disappointing and stressful experience.

I had new carpet placed in my 2 bedrooms and am exceptionally pleased with it. The installers were very helpful,and knowledgeable to my questions and did a thoroughly great job. In the photo, the carpet on right is existing one and on left you can see the new, soft and brighter carpet being laid. I would recommend Mayne carpets. Bella Vista. Show details

Love the new carpet! – Diana was extremely helpful and understanding when we were choosing our carpet. Most happy with the product, 100% wool pile (Signature) and the carpet layer, Mohammed was most professional, helpful and friendly. Great Job everyone! Show details

Flooring customer experience – We can't thank Anna & Vishal at Mayne rugs flooring Tuggerah enough for a truly amazing experience supplying and installing our retail space flooring. They are without a doubt one of the most reliable companies we've ever had the pleasure hiring. Cannot recommend Mayne flooring Tuggerah enough, Going above and beyond. Extremely happy with the product and service, giving us the confidence in our flooring. Jas & Simone Show details

SO HAPPY WITH MY FLOORING – Vishal and Anna were amazing. Price also was amazing, the installer worked on a Sunday (no extra charge), he did an amazing job. Could not fault anything with the way the quote, installation and after service has been. i will tell all my friends about the wonderful service I received from Mayne Rugs & Flooring at Tuggerah Show details

Untruths to make a sale – This was at the DFO store, Fyshwick, Canberra. Janpal and Rita. Unfortunately, too many untruths were told to me to secure a sale, even though i contacted them the next day asking questions. My fault is I didn't look at reviews for this company and their best practice. Ive found out more about the rug product, but was told buying online would be… Read more

"inferior quality". Seems like the code/rug comes from the same distributor. Shouldve trusted my instincts. It was a scam talk and delivery was 3 weeks, while we chose to go through them because it would take 3-5 days (bought on Sunday, no public holidays). Dud deliver good customer service until $ was in bank. I wont be buying there again (spent over $1000). If you do, I recommend paying a deposit and paying the rest when available to deliver. Im sure this way, customer service will be prompt with easy deliveries!

Empty promises – Found the flooring we wanted after we made that hard decision. We were excited Was told that they had truckload of the product and will be hear in 2 to 3 days from the warehouse. So organised builder to start next week to be told the next day that there is a 7 week wait. They bloody lied through there teeth to make a sale. They Wasted my time and effort Now i have to find flooring somewhere else. DISAPPOINTING Show details

Extremely disappointed by Casula Store – I went to Mayne and Rugs Casula (Crossroad store) for my laminating timber installation on September 2020. They did very bad installation; already a big gap between my timber joint which u can see easily. Most of the floors begin to feel spongy, springy or bouncy, I notice the floorboards around shifting when I walk on. They ruined my dream home. So definitely not recommended. Show details

Best in business: Service and Price – Vishal at the Tuggerah store was very helpful and professional with his service. The flooring price I received from this store was by far the best and the quality of work is second to none. Vishal kept me updated and provided his honest opinion regarding the flooring I got installed at my place. I will highly recommend this shop and can guarantee that you will not regret your decision to contact Vishal. Show details

Great products!!!! – I highly recommend Mayne for you’re flooring solutions. Great products , service and overall made our experience seamless, we couldn’t be happier, Thank you.

Great service and price at Tuggerah store – Couldn’t be happier with Vishal and Anna at the Tuggerah store. Their quote was thousands of dollars cheaper than others we received. Customer service and communication was excellent throughout the transaction. The workmanship by their contractors on install was first rate. Highly recommend. Show details

Wonderful Service - Tuggerah – We have recently had laminate flooring supplied and installed through the Tuggerah Store and could not be happier with the standard of service from Vishal. The quoted price lower than the other stores, he was not pushy at all and went out of his way to ensure the whole process went smoothly. Installation was effective and to a high standard. We… Read more

had a small issue with one faulty board which was rectified as soon as soon as we brought it to Vishal's attention. Thank you Vishal!

Needed a extra box of flooring – Poor service from Liverpool store but Vischal from the Tuggerah store was extremely helpful obtaining a box and even dropped off at my residence Show details

Super service and good value – We recently used Mayne flooring castle hill for purchase of hybrid flooring. Great value for money and exceptional service from the team. Flooring was installed on the advised date hassle free. Show details

Excellent flooring by Castle Hill store – Great flooring & exceptional customer service - highly recommended. We engaged Mayne Rugs & Flooring - Castle Hill to replace our carpets. Install was quick and efficient, the quality of the floors is great and the customer service during the sale was exceptional. We have recommended them to all our friends and family. Show details

Excellent flooring by Tuggerah store – Excellent flooring! Exceptional service,very reliable installers and a terrific outcome!If only all floor companies were of that standard.Reliability of the company and the total commitment to customer satisfaction is obvious. Show details

Extremely Happy with quality of carpet and price – Mayne Rugs and Flooring Tuggerah installed carpet in 8 rooms at my property the carpet was really high quality and price was extremely competitive. The owner was especially helpful coming out to the property a few times with samples as I was undecided. Installers were quick and had an eye for detail. I would highly recommend this company for floor coverings as I plan to use them with all my future developments. Cheers Torrie Show details

good job – Just had my floorboards installed (Castle Hill Store) Installers did an excellent job. Have had no issues with staff. They were always helpful. On my experience I would recommend Mayne Rugs and Flooring. Show details

Good customer Service – Elias of Castle Hill store provided good customer service and arranged for installation in 2 days' time. Elias answered our calls all the time. We are happy with the price and installation. Show details

Awaiting outcome – Initially I was told it wasn’t covered but after speaking a few times to the salesman it looks like they will now fix the issue even though its a couple months out of the 1 year warranty. Now Awaiting the repair Show details

Terrible customer service and rug didn't match pictures – Rug didn't match pictures so I asked for a refund. They made requests for photos which I supplied but as I had been ill pone of the photos was supplied after the one month limit. I wrote back to them on a couple of occasions begging them to make an exception due to the circumstances but they didn't even have the courtesy to respond. I am very… Read more

upset about this and would not recommend them under any circumstances. I am left with a $199 rug for which I have no use and no recourse as they are refusing to communicate. There is also no phone contact which makes things even more difficult. The local shop is also unable to help as the online shop is a different business.

Worst customer service – Utterly disappointed as I felt scammed by the store. Wish I checked reviews for them before going into their store. We bought a few items from this store and our biggest purchase was a rug of size 200 x 290. We were the last customers for the day. Went home and noticed that the rug does not fit the area we were thinking of putting it in. Call back… Read more

first thing in the morning when the store reopened to let them know I would like to come and return the rug as it was not the correct size. The lady says she can order us a smaller rug which at that time I thought was not a bad idea. Then I asked her will you be able to refund us the cost difference and she shocks me saying that they do not do any sort of refund and it is mentioned inside their store and on our invoice. I checked my invoice and the wordings say no refunds on change of mind, so I asked her how is the size not fitting change of mind and that all stores do returns and this is literally overnight that I was returning the rug. She said it is company policy and she will ring me back on smaller rug size details. This was the start to my disappointment so I started looking online for what is the next size down for the same rug. To my shock I see the largest rug they had on display on SALE sized 240 x 330 was half the price compared to what I bought my smaller rug for. This part of price difference I was ready to ignore as physical shops have their own expenses but it was still a shock how high their markups were. Called again next day and they informed me that the smaller size rug is available and can be provided to me within a week but price remains the same as my bigger rug. I cannot believe the audacity of the store lady when I said I was disappointed and no store that I have been to says no refund without informing the consumer prior to payment. For that her justification was that the store has it written somewhere so I am to blame I did not read it. Also according to her she gave me a solution so we are not in a position to blame them for not giving a refund. One thing that particularly picked my attention when I said I will have no other option but to report them to ACCC she says I am not the first one threatening them. This clearly shows how pathetic their customer service and fraudulent they are. The below negative reviews are the only true reviews about them. Hope no one gets scammed as their rugs are overpriced anyways.

Great Rugs Best Prices – After six weeks of Rug research and finally after visiting several stores my wife and I finally agreed on a lovely rug from Maybe floiringsimilar to two or three others but at two thirds of the price. Visal served us and without any haggling gave us a discount on an already most acceptable price. We were so impressed we also purchased a hall… Read more

runner which has really brightened our house. I highly recommend Visal who deals honestly with no sales pressure.

Amazing Rug, amazing price amazing service – I recently went to the Tuggerah store on recommendation from my parents who had bought some lovely rugs from there. Rug quality I bought is amazing, the staff were friendly and helpful and even offered to deliver my rug for free to Sydney where I live. The rugs were so reasonably priced too. So happy with my purchase.

Worst Customer Service – We purchased timber flooring and had it installed around 9 months ago. We had major problems with buckling - contacted the store at Castle Hill - nobody cared, nobody followed up, nobody ever returned calls. Would never go back to this store for anything! We had to threaten legal action before anybody would do anything - and not even sure at… Read more

this point whether the situation is resolved. Take my advice, don't go to the Castle Hill store - choose another.

Outstanding Service and Value for Money – I went shopping for new Rugs today at Tuggerah Super Centre I headed towards Mayne Rugs and Flooring as I received such excellent caring service from that shop just before Christmas last year, and once again I was not disappointed. The same helpful, lovely lady who served me last year served me once again and helped me find exactly what I needed… Read more

for my home. I got my rugs home and they are beautiful. Vishal served me today, and if you are looking for high quality rugs for your home and a reasonable price, I can highly recommend this shop.