Worst customer service
Utterly disappointed as I felt scammed by the store. Wish I checked reviews for them before going into their store. We bought a few items from this store and our biggest purchase was a rug of size 200 x 290. We were the last customers for the day. Went home and noticed that the rug does not fit the area we were thinking of putting it in. Call back first thing in the morning when the store reopened to let them know I would like to come and return the rug as it was not the correct size. The lady says she can order us a smaller rug which at that t...ime I thought was not a bad idea. Then I asked her will you be able to refund us the cost difference and she shocks me saying that they do not do any sort of refund and it is mentioned inside their store and on our invoice. I checked my invoice and the wordings say no refunds on change of mind, so I asked her how is the size not fitting change of mind and that all stores do returns and this is literally overnight that I was returning the rug. She said it is company policy and she will ring me back on smaller rug size details. This was the start to my disappointment so I started looking online for what is the next size down for the same rug. To my shock I see the largest rug they had on display on SALE sized 240 x 330 was half the price compared to what I bought my smaller rug for. This part of price difference I was ready to ignore as physical shops have their own expenses but it was still a shock how high their markups were. Called again next day and they informed me that the smaller size rug is available and can be provided to me within a week but price remains the same as my bigger rug. I cannot believe the audacity of the store lady when I said I was disappointed and no store that I have been to says no refund without informing the consumer prior to payment. For that her justification was that the store has it written somewhere so I am to blame I did not read it. Also according to her she gave me a solution so we are not in a position to blame them for not giving a refund. One thing that particularly picked my attention when I said I will have no other option but to report them to ACCC she says I am not the first one threatening them. This clearly shows how pathetic their customer service and fraudulent they are. The below negative reviews are the only true reviews about them. Hope no one gets scammed as their rugs are overpriced anyways.
Great Rugs Best Prices
After six weeks of Rug research and finally after visiting several stores my wife and I finally agreed on a lovely rug from Maybe floiringsimilar to two or three others but at two thirds of the price.
Visal served us and without any haggling gave us a discount on an already most acceptable price.
We were so impressed we also purchased a hall runner which has really brightened our house.
I highly recommend Visal who deals honestly with no sales pressure.
Amazing Rug, amazing price amazing service
I recently went to the Tuggerah store on recommendation from my parents who had bought some lovely rugs from there. Rug quality I bought is amazing, the staff were friendly and helpful and even offered to deliver my rug for free to Sydney where I live. The rugs were so reasonably priced too. So happy with my purchase.
Worst Customer Service
We purchased timber flooring and had it installed around 9 months ago. We had major problems with buckling - contacted the store at Castle Hill - nobody cared, nobody followed up, nobody ever returned calls. Would never go back to this store for anything! We had to threaten legal action before anybody would do anything - and not even sure at this point whether the situation is resolved. Take my advice, don't go to the Castle Hill store - choose another.
Outstanding Service and Value for Money
I went shopping for new Rugs today at Tuggerah Super Centre I headed towards Mayne Rugs and Flooring as I received such excellent caring service from that shop just before Christmas last year, and once again I was not disappointed. The same helpful, lovely lady who served me last year served me once again and helped me find exactly what I needed for my home. I got my rugs home and they are beautiful. Vishal served me today, and if you are looking for high quality rugs for your home and a reasonable price, I can highly recommend this shop.
Excellent service, helpful, friendly
Shopped at your store at Tuggerah today, Vishal and his staff are so friendly and were so helpful. Vishal went out of his way to help me unlike one of your competitors in the centre. Carpet Call shop assistant was too busy texting when i went in so i left. I will definatley be returning to Mayne rugs and telling my friend and family.
Brillaint Prices and Service
Outstanding Service, care and genuine discounts best in area, went with odd sizes and request and they helped with everything. even delivered after hours and advised on future rugs I will need.
Fantastic service good quality products. They are so polite. Nothing is too much of a problem
Fantastic service good quality products. They are so polite. Nothing is too much of a problem. I have dealt with this company for flooring and also separately and plantation shutters which was delivered promptly and no hassles.
Great customer service
I had 110sq metres of aspire flooring put down last year - the knowledge and assistance was exceptional from Dianna- the tradesmen were extremely professional - would recommend Mayne at castle hill to anyone
Fantastic customer service from Vishal at the tuggerah supacenta store
Cannot recommend highly enough. Vishal from the tuggerah supacenta is the nicest and friendliest man. Fantastic at his job. The rugs are excellent quality with prices to match. Will not shop anywhere else.
Terrible after sales service
I had 150sqm of Bronx flooring installed at my home at a cost of $15K. The Mayne Tuggerah team made the sales, quoting and selection process relatively seamless but after taking the initial supply payment the service from there on has been terrible. Everything from delivery, to prep, to install to post-install repairs has been nothing short of a nightmare. I have spent days waiting for installers to show (and not), waiting for return calls that do not happen, and dealing with the store lead to get a 30min follow up job booked in. He has a book ...of excuses for his teams failure to do the basics of their job. It has been 2+ months since the initial install and I am still chasing this. Only the threat of Consumer Affairs action seems have prompted them into action. Overall the flooring is fabulous but the Tuggerah stores service is appalling.
- Verified customer
New Hydromax Vinyl flooring
A huge thankyou to Diana and the staff at Mayne, Castlehill for their help in choosing our new floor for much of the downstairs in our house. We have done the front entrance, kitchen, family living, dining, study, staircase and upstairs hallway in this fabulous wood look floor. It just looks stunning , the stairs are beautiful. It feels lovely under foot ,it's quiet to walk on and will be a breeze to keep clean! The floor installers were excellent; very efficient and tidied up at the end of each day. The process from start to finish went very smoothly. We are really pleased.
Very happy with our new floors!
Had a great experience with Mayne Rugs Castle Hill for our laminate flooring. Elias was really helpful and looked after us from start to finish. He gave us a clear quote for the whole job with no hidden costs. They even upgraded the underlay to acoustic for free! Job started on time and took only 2.5 days for about 150sqm plus carpet removal and plywood levelling!! The entire process was very smooth.
Very happy with the new rug we bought. Excellent quality and goes so well with our living room. At first we were unsure with what rug to go with but after help from the staff the choice was easy. The whole family loves it!
Hope this helps others not go through what we went through
Ordered a rug based purely on being told it was in stock. $300 dearer than a competitor but was a 3 week wait. $500 dearer than online with next day delivery but tried to support local Bricks and Mortar. Over the following 12 days not one call from 5 separate occasions being promised. Then tried head office - Wrong number on website, tried 3 stores on website to be told 2 of them are not Mayne Rugs and flooring anymore so could not help. Feeling very nervous asked for a refund after paying in full 12 days earlier. Still being told they could no...t tell me where the rug was or when it will be delivered REFUSED refund. Worst experience ever! Whilst trying to resolve it was apparent we where not alone as other customers where experience the same thing. Sad thing is the staff in store are friendly, however have their hands completely tied by a poorly run operation that is unprofessional, rude and provides no support to their stores. DO NOT SHOP THERE!
Excellent job! Nailed it!
We obtained several quotes for the supply and installation of engineered 21mm flooring to our entire first floor area (120m2). Although not the cheapest, we went with Mayne as they seemed to know exactly what was required and covered scope that others didn’t mention. It was clear there price was “all inclusive” and we would not have any surprises later on. True to their word, they arrived on the scheduled day of installation, completed the job (including installing skirtings afterwards) in 2 days as promised to an excellent standard and even cleaned up themselves and took the boxes/packaging with them! Couldn’t fault them at all. Great service, communication and an awesome result. You get what you pay for!!
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