Extremely Happy with quality of carpet and price
Mayne Rugs and Flooring Tuggerah installed carpet in 8 rooms at my property the carpet was really high quality and price was extremely competitive. The owner was especially helpful coming out to the property a few times with samples as I was undecided. Installers were quick and had an eye for detail.
I would highly recommend this company for floor coverings as I plan to use them with all my future developments.
Good customer Service
Elias of Castle Hill store provided good customer service and arranged for installation in 2 days' time. Elias answered our calls all the time. We are happy with the price and installation.
Initially I was told it wasn’t covered but after speaking a few times to the salesman it looks like they will now fix the issue even though its a couple months out of the 1 year warranty.
Now Awaiting the repair
Terrible customer service and rug didn't match pictures
Rug didn't match pictures so I asked for a refund. They made requests for photos which I supplied but as I had been ill pone of the photos was supplied after the one month limit. I wrote back to them on a couple of occasions begging them to make an exception due to the circumstances but they didn't even have the courtesy to respond. I am very upset about this and would not recommend them under any circumstances. I am left with a $199 rug for which I have no use and no recourse as they are refusing to communicate. There is also no phone contact which makes things even more difficult. The local shop is also unable to help as the online shop is a different business.
Worst customer service
Utterly disappointed as I felt scammed by the store. Wish I checked reviews for them before going into their store. We bought a few items from this store and our biggest purchase was a rug of size 200 x 290. We were the last customers for the day. Went home and noticed that the rug does not fit the area we were thinking of putting it in. Call back first thing in the morning when the store reopened to let them know I would like to come and return the rug as it was not the correct size. The lady says she can order us a smaller rug which at that t...ime I thought was not a bad idea. Then I asked her will you be able to refund us the cost difference and she shocks me saying that they do not do any sort of refund and it is mentioned inside their store and on our invoice. I checked my invoice and the wordings say no refunds on change of mind, so I asked her how is the size not fitting change of mind and that all stores do returns and this is literally overnight that I was returning the rug. She said it is company policy and she will ring me back on smaller rug size details. This was the start to my disappointment so I started looking online for what is the next size down for the same rug. To my shock I see the largest rug they had on display on SALE sized 240 x 330 was half the price compared to what I bought my smaller rug for. This part of price difference I was ready to ignore as physical shops have their own expenses but it was still a shock how high their markups were. Called again next day and they informed me that the smaller size rug is available and can be provided to me within a week but price remains the same as my bigger rug. I cannot believe the audacity of the store lady when I said I was disappointed and no store that I have been to says no refund without informing the consumer prior to payment. For that her justification was that the store has it written somewhere so I am to blame I did not read it. Also according to her she gave me a solution so we are not in a position to blame them for not giving a refund. One thing that particularly picked my attention when I said I will have no other option but to report them to ACCC she says I am not the first one threatening them. This clearly shows how pathetic their customer service and fraudulent they are. The below negative reviews are the only true reviews about them. Hope no one gets scammed as their rugs are overpriced anyways.
Great Rugs Best Prices
After six weeks of Rug research and finally after visiting several stores my wife and I finally agreed on a lovely rug from Maybe floiringsimilar to two or three others but at two thirds of the price.
Visal served us and without any haggling gave us a discount on an already most acceptable price.
We were so impressed we also purchased a hall runner which has really brightened our house.
I highly recommend Visal who deals honestly with no sales pressure.
Amazing Rug, amazing price amazing service
I recently went to the Tuggerah store on recommendation from my parents who had bought some lovely rugs from there. Rug quality I bought is amazing, the staff were friendly and helpful and even offered to deliver my rug for free to Sydney where I live. The rugs were so reasonably priced too. So happy with my purchase.
Worst Customer Service
We purchased timber flooring and had it installed around 9 months ago. We had major problems with buckling - contacted the store at Castle Hill - nobody cared, nobody followed up, nobody ever returned calls. Would never go back to this store for anything! We had to threaten legal action before anybody would do anything - and not even sure at this point whether the situation is resolved. Take my advice, don't go to the Castle Hill store - choose another.
Outstanding Service and Value for Money
I went shopping for new Rugs today at Tuggerah Super Centre I headed towards Mayne Rugs and Flooring as I received such excellent caring service from that shop just before Christmas last year, and once again I was not disappointed. The same helpful, lovely lady who served me last year served me once again and helped me find exactly what I needed for my home. I got my rugs home and they are beautiful. Vishal served me today, and if you are looking for high quality rugs for your home and a reasonable price, I can highly recommend this shop.
Excellent service, helpful, friendly
Shopped at your store at Tuggerah today, Vishal and his staff are so friendly and were so helpful. Vishal went out of his way to help me unlike one of your competitors in the centre. Carpet Call shop assistant was too busy texting when i went in so i left. I will definatley be returning to Mayne rugs and telling my friend and family.
Brillaint Prices and Service
Outstanding Service, care and genuine discounts best in area, went with odd sizes and request and they helped with everything. even delivered after hours and advised on future rugs I will need.
Fantastic service good quality products. They are so polite. Nothing is too much of a problem
Fantastic service good quality products. They are so polite. Nothing is too much of a problem. I have dealt with this company for flooring and also separately and plantation shutters which was delivered promptly and no hassles.
Great customer service
I had 110sq metres of aspire flooring put down last year - the knowledge and assistance was exceptional from Dianna- the tradesmen were extremely professional - would recommend Mayne at castle hill to anyone
We have been very pleased with the service and help extended to us by Vishal. The end product was extremely pleasing. The pricing was very competitive. Recommend highly!
Victoria & John North Avoca
Fantastic customer service from Vishal at the tuggerah supacenta store
Cannot recommend highly enough. Vishal from the tuggerah supacenta is the nicest and friendliest man. Fantastic at his job. The rugs are excellent quality with prices to match. Will not shop anywhere else.
Terrible experience. Carpets delivered dirty first time ( 2 day job turned into 4), following next installation day - no carpet. Run a mile! Customer service is horrendous. Prices change within minutes
Terrible after sales service
I had 150sqm of Bronx flooring installed at my home at a cost of $15K. The Mayne Tuggerah team made the sales, quoting and selection process relatively seamless but after taking the initial supply payment the service from there on has been terrible. Everything from delivery, to prep, to install to post-install repairs has been nothing short of a nightmare. I have spent days waiting for installers to show (and not), waiting for return calls that do not happen, and dealing with the store lead to get a 30min follow up job booked in. He has a book ...of excuses for his teams failure to do the basics of their job. It has been 2+ months since the initial install and I am still chasing this. Only the threat of Consumer Affairs action seems have prompted them into action. Overall the flooring is fabulous but the Tuggerah stores service is appalling.
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