Excellence from start to finish
From the Castle Hill store, we had an engineered flooring laid throughout the downstairs. From the first, sales staff were so very helpful and explained the various products thoroughly. Everything was carried out on time and all tradesmen were very friendly and professional. The guys removing our existing carpet and tiles worked tirelessly through the extreme heat and unpleasant conditions. The installers did an amazing job with attention to details, just brilliant workmanship. Bravo we are so very happy!
We had all the top floor done with floor boards. 4 bedrooms, corridor and stairs. Very professional work done by the installers and the sale girl was really professional, helpful and friendly. I will definitely recommend them to anyone.
Good service and great product
Had hybrid vinyl flooring installed. Very professional service by Mayne Rugs Castle Hill, from Sales person to installers did a great job. They were really helpful and provided competitive price.
Very pleased with overall job.
Had solid timber flooring installed on our stairs , first impression very good , sales person had good knowledge of products and was very helpful. Installer did an excellent job , and the solid black butt timber looks amazing.
Misleading and harassing sales staff and unfair business practices
The company said they would better any offer, they constantly rang and harassed to get the deal, then when the deposit was paid the then started changing their quotations, fitting requirements and totally changed their offer and refused to give the deposit back.
A terrible experience
I ordered them to do a big and expensive job with wooden floors, well, after the costs went 30% above the initial quote (surprise surprise) the quality was well below accepted standards. I feel like crying every time I look at those floors (would so post photos so no-one else gets stung like me!), have had multiple issues from day one, very unprofessional job and, probably, low quality of the product, too. Save yourself some nerves, time and money.
A new floor cost us money, time and considerable embarrassment with our neighbours
We went to Mayne to have a floor installed in our unit in Cronulla. The subcontractors created an issue with the fire alarms in the building, setting them off and causing us nearly $2000 in fines from the Fire Service and disruption with the body corporate and dwellers of the building.
Despite many attempts at having a pleasant settlement to this dispute Mayne Rugs and [name removed] in particular have all wiped their hands of the issue leaving us well out of pocket and a bitter taste in our mouths for having encountered such poor after sales service and lack of customer care.
BEWARE. They will take your money and head for the Hills.
Shame on you Mayne and [name removed]!
Good service and good quality product
Had the house installed with the timber flooring from Mayne Rugs Castle Hill. They looked after us well in terms of product installation and service. Elias & Mel were especially helpful in providing advice as to what would be the best option for the house. They provided us with a competitive offer for the flooring and even accommodated a last minute change of heart. I would like to thank the whole team at Mayne Rugs for their professionalism and good service.
Got solid timber floors installed recently and i’m absolutely loving it! Very professional installers and they were really informative and helpful with all the questions I had. Great service and experience all in all, thanks to Diana and her team at the Castle Hill store.
Poor quality rugs and extremely poor service
Poor quality rugs and extremely poor service. Bought a leather rug and fell apart in 2 months. Didn't want to refund
Service was exceptional and love our new rug. The quality if the cow hide rug we got was shown why it is better quality. Definitely recommend this store.
Fine finish flooring
Had a very good experience at Mayne flooring. Mel was very helpful in selection process. Mel and Diana helped us work out a very competitive price. We are very happy with final finish and look.
We selected hydromax product for flooring at our place.
Unhappy with service provided
Very unprofessional in dealing with the whole company. They ordered the wrong flooring to match our current flooring and when we advised that we needed raw solid timber they said they do not supply this type of flooring and insisted that we ordered the prefinished timber. They are the professionals who came and did the quote and said they will match the existing flooring. In the end had to get the job done somewhere else but they keep 30% of or money. The whole experience was very stressful.
Best customer service and workmanship
It’s been a great experience to install our floors. From sales people approach to their experienced professional installers.
We are very happy with our floor
Thanks to Mayne Rugs & Flooring Castle Hill
The floating floor panels certainly are a quality product and the workmanship of the tradesman laying the floor was first class.
Happy with the solid timber floor that was installed. Work involved removing existing carpet and existing tiled area. Didn't realise how much dust can be generated with the grinding of the floor. Both teams of tradesman (removing and installation) did a good job but particularly wants to thank Charles, the floorboard installer and his team who is very thorough, understanding and helpful.
We were sceptical at the beginning, having read both positive and negative feedback regarding Mayne Rugs and Flooring before we committed to use Mayne. Mel from the Castle Hill office did try to put us at ease when we had concerns.
Important though is for you to go through quotation before you paid the deposit (what is included and what is not included, such as shifting of existing furniture to facilitate the work, whether trimming of doors if needed is included in the quotation) as we found that varying the scope of work as we had not think through the process beforehand (or any unforeseen problems on site) after deposit is paid make negotiation difficult for both sides.
I am trying to reflect on the process. Overall, still a satisfied customer with Mayne.
Great service and installation
Bought underlay and carpet from Mayne Rugs Castle Hill. From start to end exceptional service, always kept informed, carpet laying was perfect and the carpet layers were friendly. Highly recommend them.
This is a review from a very satisfied customer
I am very happy and satisfied for the service and advise provided to me by Mel at Mayne Rugs and flooring castle hill. He was most thorough and very helpful and above very knowledgeable.
I would highly recommend Mel to any Business or source looking for genuine advise and service. In addition to my carpet he also organised the carpet tiles to be installed and they too were excellent.
Great Service by the sales person Mel from Castle hill. He helped us in understanding the right material selection and getting a right price as per our budget. Also had very good installation service form them for the timber floor as they were through professional. I would surely recommend this place to check before you finalize your choice
Not impressive at all. Very pushy to try sell there products . Just stopped by at there shop asking for a quote at the castle hill shop.Straight after that pushed themselves into my home and just wanted me to put down a deposit. In which stupidly i did put 3700 dollars in .Made me sign something i didn't read .Now I'm having trouble getting my money back. Just don't understand how these people operate .No job done .no order was placed .And they get to keep my money. Shame on you Mayne and rugs .Absolutely robbery
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