Very poor design
Cleaning algorithm good.
Picks up leaves and stuff.
Leaving in pool deteriorates motor housing which is held by clips, not screws which break, this destroys motor and cct board for extensive repair.
Purchased in October 2018 at Traralgon leisure and hearing for $1,800.00.
Doesn't pick all the litter -Solved
I recently purchased Dolphin S200 to replace my Zodiac CX20, and though it covers the entire pool, i'm bit disappointed as it's not picking up all the leaves from the pool. After running it for 2 hrs I see quite a few leaves dispersed at the bottom of the pool. For a price of $1899, I was expecting a much better product than this.
I Spoke to Maria from Maytronics subsequently, who advised me to mix the filter types (fine v/s ultra-fine) so the water flow can be faster, this has helped significantly and the cleaner has been able to pick all the leaves.
Thanks, I'm happy to close this issue.
Purchased in November 2019 for $1,880.00.
Part of the conversation when I made the purchase was that we keep the pool open year round. Problem is, it won't pick up leaves. They clog the thin opening.
Purchased in May 2019 for $1,000.00.
Maytronics is a Terrible company with bad customer service and poor quality products that do not last. Do not purchase
Extremely disappointed with product and customer service. I would not recommend this pool cleaner or the maytronics company. Having had the cleaner for 2 years and going into the 3rd year it has stopped working. Not a quality product or value for money given it cost over $1500 even in a sale and now will not go.
On further investigation we have found The pool shops will assess these robots but at a cost of $80-$90 plus the cost of the part and repair on top. Given the relatively low level of complexity of the machines my husband easily worked ...
Purchased in October 2016 for $1,500.00.
Poor value for money
Bought in 2015 at a 'special' price of $1400, this has probably been in the pool less than 100 times. The main power supply unit went just inside the warranty period and was replaced under warranty - no issues there, the company response was exactly what I would have expected. They replaced it after confirming it was faulty.
The unit has been in storage over the last winter having been thoroughly cleaned and packaged away, it was brought out 4 weeks ago and was used in the pool for 3 cycles on the fist weekend to get the pool back to clean. Ha...s been used two weekends since without issue but today it simply will not start. I have no issue with the unit's ability to clean, it does that pretty well, but I think that $1400 for something that I'm supposed to be able to use multiple times weekly can't even see out something like 100 uses. Really disappointed and just can't recommend this unit to anyone who is expecting it to provide a reasonable service life given the price. Cleaning ability probably deserves 4 - 5 stars, reliability = 3, value for money = 1. That all probably adds up to 2.5 stars so I have given it 2, I just couldn't bring myself to give it 3 stars.
Purchased for $1,400.00.
Dolphin S200 Happy Customer
I spent weeks researching all kinds of pool cleaners and kept coming back to the Maytronics brand, so i decided to give the Maytronics Australia customer care team a call to get a gut feeling on the company. Very impressed, i spoke with Dee from the Brisbane branch for over half an hour late on a Friday afternoon and got a lot of helpful information in regards to which dolphin was best for me, and on how to use and care for it, and also on any concerns with warranty issues.
I then felt very comfortable with the product and brand and went to my ...
Purchased in October 2019 for $1,898.00.
ABSOLUTELY LOVE IT
Love it. If you're in the market for a pool cleaner you should do yourself a favour and look into the S200. Will clean your pool to perfection having your pool looking sparkly without you lifting a finger. Picks up the finest of dirt particles.
Money well spent
Purchased in September 2019 for $1,900.00.
Very poor quality
I bought S200 brand new ten months ago. It didn't work and it was still under warranty. I took it back to the dealer and they fixed it for me. The reason was their poor quality o ring was broken and water was going into the motor. The dealer was good. They fixed it for me within 2 hours by replacing a new motor. Ask the manufacturer whether I can check the o ring to prevent it happens again. Their answer is NO which means I have to wait for the it to break down again and if out of warranty I have to buy a new one. What a poor quality and service it is.
Purchased in November 2018 for $1,800.00.
Had the Dolphin S200 for a couple of weeks now and find it great. cleans up the leaves and dirt well and climbs the wall to the waterline and does a great job.
Thank you to Len at Pool Tek, Carindale for the help and recommendation on this awesome cleaner
Purchased in August 2019 for $1,900.00.
Long term problems
I have had my S200 for around 19 months. It was 10 months old when I bought it. So it is Around 2.5 years old. When it works, it is fantastic but unfortunately the older it has gotten the more unreliable it has become. I have lost count this year how many repairs I have had done. More than 10 this year. It is back in the shop again and now needs another new motor after only having the motor replaced less than 12 months ago. So a $500 repair. I have seen advertising that says that these cleaners will last up to 10 years so the two year warranty...doesn’t matter. It matters. I feel like as soon as mine was out of warranty I have had nothing but trouble with it. I am now facing the prospect of paying $2550 for a new cleaner as it feels like I’m throwing good money after bad with my old cleaner. Buyers beware that you may only get two years or so out of this cleaner. When I contacted the company the response was defensive & unhelpful. They took no responsibility for their product and advised that I must have cleaned the pool too many times...
Purchased in November 2017 at Rode Pools for $1,300.00.
Great and easy to use pool cleaner
A reliable easy to use pool cleaner that captures leaves and picks up dirt and smaller particles in an extremely effective and efficient manner. Great programming options and relatively easy to use
Purchased in June 2018 for $1,600.00.
- Verified purchase
Dolphin S200 robotic swimspa/pool cleaner by Maytronics.
Excellent for a swimspa or pool. Crawls up the sides and cleans scum which does develop. Crawls in a formation to clean the bottom of the spa, up the two steps, and the entire spa/pool is cleaned.
A lightweight and compact unit with interior collection bay surrounded internally with filtration panels. Unlike some units that you have to use your existing filtration unit to make their unit work, this Dolphin is independent from your pools filtration system. An additional bonus of filtration of your pool/spa using the Dolphin unit.
Does the j...
Better than expected
The vacuum pool cleaner always left the a dirty area at the far end of the pool, this unit doesn't. Always had a scaly scum layer at the top of the water level, this unit after a few weeks had it sparkling. We have only had it for 3 months, so cannot comment about long term durability.
Purchased in May 2019 for $1,800.00.
Best pool cleaner I have ever had
The Dolphin S200 is an ideal pool cleaner that picks up all debris and does the job perfectly.
Having had various other types of cleaners that rely on being connected to the pool filtration system and run when the pool filter is going do not do as good a job as these standalone systems.
There is a big saving on running costs and a lot less use of chemicals because the Dolphin S200 stores the debris in it is own easy to clean canister which means that no dirt particles end up in the pool filter which also means less backwashing of the filter.
Purchased in July 2019.
The was the best buy and worth the price, it picks up leaves, little small nuts from our tree and the pool quality even looks great and we only need to run it once a week.
Excellent cleaner for small to medium pools. Can't live without it!
Perfect for picking up leaves and small branches. Easy to use and easy to remove.
The basket is very handy to keep clean and empty and the filters are easy to keep clean.
Purchased in January 2019.
Definitely a life saver product for any pool owner to have in the home!
I purchased the Dolphin S200 after a couple of colleagues recommended it. At first I was skeptical especially with the price but I thought if I can buy a cleaner that will clean and collect all unwanted things in my pool for years and years then it ends up costing next to nothing plus nowadays our everyday lives are too busy to worry about cleaning. Every few days I press one button and it cleans the whole pool and collects everything over a 2 hour period. Gives you time to spend doing everything else. Would definitely recommend it. I’m a real estate agent and in the sales department, I recommend it to everyone who I meet with a pool. Best thing invented since sliced bread!
Purchased in December 2019.
- Verified purchase
Best Pool Cleaner I've experienced
I have used suction cleaners for 20 years and after replacing the latest one with the Maytronics s200 I would never ever go back to suction cleaning again. The S200 uses a 7 day cycle so its set and forget for a week at a time. Give it a hose out after 7 days and then it goes for another 7 days. Great menu options you can set it to clean 7,4 or 2 times per week. Our fully tiled 12mx5m pool has never looked so good. It also cuts down on back-washing and clogged skimmer baskets. I have been recommending it to friends and family since I bought it.
Purchased in March 2019 at Marina Pools Capalaba for $1,850.00.
Great choice of pool cleaner, glad I made the decision
Purchased the unit after great advice from pool robotics, I didn’t see perceived value in the features offered by the 300i. However the S200 works great in our pebblecrete pool , even climbing the stairs occasionally. Makes what was a tedious job, effortless. Very happy
Purchased in January 2019.
This unit has surpassed the ability explained by sales rep
With a fibreglass pool and the compulsory child safety ledge that runs around the pool under the water I was told the unit would not go above this or up onto the steps of the pool Well, they got that wrong up and over it goes with no problems at all. The basket system used in the cleaner is absolutely fantastic. I have had pools fibreglass and concrete for the past 40 years and this is the best cleaner ever. it is also so quiet.
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Questions & Answers
I am preparing to buy a high end maytronic cleaner. The guy in the shop said it would last about 10 years. $2000, a bit on the high side, but reasonable. So i want to know how i will be treated when i need support.
Does Maytronic understand the warranty system in australia?
Consumers are covered by Statutory Warranty. https://www.accc.gov.au/system/files/Warranties%20and%20refunds%20-%20a%20guide%20for%20consumers%20and%20business.pdf
Statutory rights are consumers rights which are implied in all consumer contracts by the Act. They cannot be changed, limited or refused by a seller.It is against the law for a seller to do anything that leads consumers to believe their rights are limited, or do not apply for example, by claiming that no refunds will be given under any circumstances. Any misleading claims a business makes about a consumers statutory rights are invalid and do not affect a consumers right to obtain a remedy for a breach of a statutory condition or warranty
Why are the customers reporting they could get repairs when the item was 'just out of warranty'?
What is considered a reasonable life for a $2000 cleaner?
My dealer said a 200 would last about 6 years, they said that's true of these kind of products. Mine stopped working at about 5 months. Again, according to my dealer, a known problem. They've had it about 3 weeks now as they are rebuilding it with a newer set of insides. Not sure when I'll get it back.
Anyone has maytronics X40 plus?
Hi Jed. The Dolphin X40+ is a fantastic robot. How are we able to assist? Please also do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to firstname.lastname@example.org for any information.
Where can you buy a Dolphin S200 from in Perth and what is the difference between an X30 and X40?
Good Afternoon Kim,
We recommend the following Dolphin Elite Dealer;
Name: South Perth Pool Supplies
Address: 5/129 Canning Highway, South Perth WA 6151
Phone: 08 94743588
The Dolphin X30 and X40 - The X40 has the following features that are not found on the X30;
- Remote Control - My Dolphin only
- Choice of cycle times
Please do not hesitate to call our Customer Care Team on 1300 693 657 Option 2.
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