I love Mazzucchelli’s.
We just love shopping at Garden City Mazzucchelli’s. Penny and Tracey made our difficult decision choosing wedding bands so seamless. They remained patient and composed while we agonised over what to buy. Never a dull moment and the girls catered to all our needs. Best store ever. Cant wait to get my next dream piece of bling. Maybe a Swiss watch............
Very disappointed loyal customer, the one time I need customer service and support... it is not there :(
I’m sick and tired of retailers bleating about supporting local shops and online purchases are killing jobs. With service like this... what’s the incentive to pay more and support retailers? Absolutely no customer service? I have purchased in excess of $15,000 worth of jewellery in the past few years from this store. This is the one time that I needed after-sales customer service / support and it wasn’t there. Just a shrug... it’s out of warranty and we can send it off to our watch repairer to quote... just so lacklustre. $2,500 buys you nothing in terms of product support. Never again. I’ve also left a review on Rado as there have also not supported their own product.
Mazzucchelli’s Carousel, Angie
Angie at Mazzucchelli’s in Westfield Carousel Perth was so fantastic and helpful with my engagement ring. From choosing to the final resizing of the ring she made the whole experience easy and enjoyable. Thank you Angie!
Terrible customer service
Took my mums very old engagement ring in for a polish to the Midland Gate store. Was told that everything was loose and would need to be repaired, so I asked for a quote. They never rang with the quote. So I went into the store again to follow up and they said I was given the wrong info and I would get a call later that day or the next. Didn’t receive a call for another week until I received a message that the ring was back and looked great and I could pick it up. So I was really stressed that I would be up for expensive repairs without giving ...my go-ahead. I went into the store again and they told me that the jeweller had only cleaned the ring up and it doesn’t need repairs yet (probably not for another year) BUT it wasn’t back from the jewellers and wouldn’t be for another 4 days. Not sure how the sales lady knew the ring looked great since they didn’t have it??? She said she would ring on the Wednesday when it was ready. They didn’t ring AGAIN so I rang them a week later and it was ready for pickup. When I mentioned that I never received a call about it the lady told me that someone would have rang and would have left a message. NO ONE DID. In all honesty the ring looks great, the jeweller did a fantastic job, and the price of the polish was very reasonable, but would recommend NOT to use them based on their terrible customer service.
- Verified customer
Flawless Customer Service
A planned errand to change my wife's watch battery at our local Garden City store resulted in the surprise purchase of the TAG Heuer watch I had been lusting after for months. Made ever so more special by Tracey, who remembered us from a previous visit & thus began the perfect transaction. Tracey even offered to professionally clean my wife's wedding ring while we waited for the paperwork to dry!
Beautiful Jewellery- Outstanding Service - Best Designs and Quality Jewellery Out There!
My Partner and I had visited a series of jewellery stores, feeling uninspired by the same sameness of all the engagement rings on display, until we walked into Mazzucchellis. Here we found ourselves bedazzled by the number of unique and beautiful settings, the exemplary quality of the stones, but equally importantly, we were finally able to find our dream ring, thanks to the helpful eye and outstanding service of our knowledgeable sales assistant (in the Rockingham store), Karen. Karen was able to quickly recognise my particular style and taste...skilfully honed in on the perfect ring for me. Not only was Karen second to none in helping us navigate the options and quality of stones within our budget, she was also deftly able to close the sale discreetly so that my fiance and her could manage to surprise me with the earnings to match. Since this time, we have gone on to buy our wedding bands and a few other sneaky pieces. All thanks to Karens exemplary taste and product knowledge. I have to say that all the assistants were lovely and well versed in guiding a customer towards settling on investment jewellery. Every element involved I buying our engagement/ wedding rings was delivered with the most exemplary service that far exceeded our expectations. Special thanks to Karen for genuinely embracing our special purchase, it added to the thrill of this joyous occasion for my partner and I. Making everything associated with this purchase ( sizing the ring to investing in a care plan and best of all, encouraging my Partner to buy me those magnificent matching earrings!!!) has left me with a magical association with WAs best jewellers.
Delightful sales assistant
I bought pearl earrings from the Gateways store yesterday and was served by Natalie. She was so helpful and friendly. She told me how to care for the pearls to keep their luster. Natalie was the only assistant in the store at the time yet she did not rush me or make me feel I had to choose quickly. Wonderful customer service. Thank you. Ali
Great service carousel
Had a very great experience at the Carousel store with the sales consultant Dripal shah . I will definitely be back for future purchases. Thank you so much for everything Dripal .. !
The reviewer stated that an incentive was offered for this review
Had a very good experience at the Carousel store with the sales consultant Angela
Took as much time as we needed and very helpful in all dealings right through till we picked up our product at the end - as well as gift wrapping with a smile
Exceptional customer service Angela
Stay away from Mazzucchelli’s. Poor after sales service in Claremont .
Repeated return of new Longine watch . Customer service hopeless and watch away for months . Mazzucchelli’s after sales procedures are not at all customer focused .
Once they have your money they don’t care . Expect you to wait for ages without a watch . Their response is ‘that’s the way we do it ‘ .
They don’t wait when it comes to getting their money.
- Verified customer
Mazzucchelli's poor AfterCare + Vera Wang not fit to withstand more than 2 years
STAY AWAY!! STAY AWAY!!
We have purchased the Vera Wang engagement ring and matching wedding band set which i was specifically told to purchase as it was the best fit for the ring and I would NEVER recommend anyone to ever buy from Vera Wang/Mazzucchelli’s. One ring alone is meant to be worth $15,000 and it doesn’t even last 2 years when paired with the wedding band that I was told to purchase as it was best fit for it (the matching wedding band), and again not a cheap purchase (RRP $3,000). My engagement ring now has a massive crack in the s...apphire, and the diamonds are worn out already on both rings!! AND it was only re-dipped & sent off a few months back and now it’s being passed on from person to person, offering me nothing in writing so they can't ever have a paper trail (seems VERY dodge)…. No one from head office will get in contact with us even though we were passed onto them, and then being called from an RSM here and still nothing from customer relations . This has been a nightmare and taken a toll on my husband and I so much that we cannot believe we would ever have to go through something so horrific. This experience has shattered us, and I don't even want any rings ever anymore! How heartbreaking is this to hear, especially from a young married couple!!! This experience is beyond anything I would ever wish upon someone. Just stay away from buying rings from Vera Wang/Mazzacchelli’s and invest your money in a more reliable jeweler and someone who actually wants to sell quality rings. You would have thought going with “Vera Wang”, a brand name that is highly recognised globally, that you would be treated with the utmost respect and the rings would be top quality, especially as we invested well over on rings which are meant to be worth $15,000 +. Apparently, that's nothing for them and seems to me that you are just paying for a brand name, rather than what you would think would be a good quality ring for that price. Looks like they aren’t worth any more than a Pandora Ring (which in fact have lasted me more than 2 years anyway) I would never ever recommend Mazzucchelli’s, and definitely not any VERA WANG products. I have a friend who has had the exact same ring as me and has had nothing but issues with it also (and has had it for less than a year). It should not be legal to sell such faulty products to customers if they cannot deliver what they are saying & advertising. If we knew a ring was meant to last max 2.5 years we would have bought a $100 ring every 2 years!
Very poor service
Very frustrating to deal with. I had to constantly chase the jewelry store regarding updates on a repair, and argue with the sales rep after they attempted to blame me for a fault in the latch of a brand new bracelet that had not even been worn. I do not recommend this company at all. Very disappointed
Was well taken care of by Angela and Lynn
Was served by Lynn and Angela at the Carousel store in Cannington. Had great service from both, who were incredibly patient and showed me various items, letting me try them on and take my time to decide. Very happy with my purchase and pleased with the service.
Great staff who made a usually tedious experience enjoyable. Credit to the Claremont team. I did not end up purchasing through Mazzucchelli’s however still found the staff to be approachable and friendly. Thanks guys!
Lien and Twee two great people at Morley . Loved it , friendly team. Super awesome
Do visit and they will take you on journey. Great team and very reasonable prices . I would recommend you to Atleast pay a visit there
Amazing Customer Service by Anna @ Highpoint
Wow what an amazing experience I had with the manager Anna at the highpoint store I purchased a gorgeous diamond ring what a great experience! She delivered the best customer service and quality of product info! Anna gave me all the information regarding the product she sold me with excellent customer service and no forced sales pitch like other jewllery stores! I definitely will be referring customers to Anna and all the staff such friendly service! I was so satisfied with the range of jewllery that was suggested to me by Anna she knew exactly what I was looking for with no pressure to buy. The price tag was worth every cent I spent!
Excellent service at Carousel
Always a rang of beautiful jewellery to suit every budget, service is always excellent, very helpful tell you honestly if a piece suits you or not!! Angela and the team are brilliant, thank you!!
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