??!
1 photo
Mazzucchelli's

Mazzucchelli's

2.9 from 196 reviews

Reviews

(87)
(2)
(2)
(10)
(95)
  • Product Quality
    3.9 (38)
  • Return Claim MadeYes (6) · No (32)
  • Warranty Claim MadeYes (9) · No (29)
  • Customer Service
    3.4 (36)
Hunter B.

Hunter B.Perth, WA

I love Mazzucchelli’s.

published

We just love shopping at Garden City Mazzucchelli’s. Penny and Tracey made our difficult decision choosing wedding bands so seamless. They remained patient and composed while we agonised over what to buy. Never a dull moment and the girls catered to all our needs. Best store ever. Cant wait to get my next dream piece of bling. Maybe a Swiss watch............

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGarden City
See all answers
Phil Perkinson

Phil PerkinsonMetropolitan Adelaide, SA

  • 6 reviews

Very disappointed loyal customer, the one time I need customer service and support... it is not there :(

published

I’m sick and tired of retailers bleating about supporting local shops and online purchases are killing jobs. With service like this... what’s the incentive to pay more and support retailers? Absolutely no customer service? I have purchased in excess of $15,000 worth of jewellery in the past few years from this store. This is the one time that I needed after-sales customer service / support and it wasn’t there. Just a shrug... it’s out of warranty and we can send it off to our watch repairer to quote... just so lacklustre. $2,500 buys you nothing in terms of product support. Never again. I’ve also left a review on Rado as there have also not supported their own product.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationMazzucchelli’s, West Lakes SA
See all answers
Nichola J.

Nichola J.Perth, WA

Mazzucchelli’s Carousel, Angie

published

Angie at Mazzucchelli’s in Westfield Carousel Perth was so fantastic and helpful with my engagement ring. From choosing to the final resizing of the ring she made the whole experience easy and enjoyable. Thank you Angie!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWestfield Carousel Perth
See all answers
Jewellery Shops & Brands

Find out how Mazzucchelli's compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all

Terrible customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMidland Gate
See all answers
Fabrizio Bruno

Fabrizio BrunoPerth, WA

  • 2 reviews
  • Verified customer

Flawless Customer Service

published

A planned errand to change my wife's watch battery at our local Garden City store resulted in the surprise purchase of the TAG Heuer watch I had been lusting after for months. Made ever so more special by Tracey, who remembered us from a previous visit & thus began the perfect transaction. Tracey even offered to professionally clean my wife's wedding ring while we waited for the paperwork to dry!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationGarden City
See all answers
Shubby

ShubbyMelbourne

  • 3 reviews

Beautiful Jewellery- Outstanding Service - Best Designs and Quality Jewellery Out There!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRockingham
See all answers
Ali

AliPerth, WA

  • 3 reviews

Delightful sales assistant

published

I bought pearl earrings from the Gateways store yesterday and was served by Natalie. She was so helpful and friendly. She told me how to care for the pearls to keep their luster. Natalie was the only assistant in the store at the time yet she did not rush me or make me feel I had to choose quickly. Wonderful customer service. Thank you. Ali

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationGateways, Cockburn
See all answers
Balkaran D.

Balkaran D.Perth, WA

Great service carousel

published

Had a very great experience at the Carousel store with the sales consultant Dripal shah . I will definitely be back for future purchases. Thank you so much for everything Dripal .. !

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationCarousel Westfield
See all answers

The reviewer stated that an incentive was offered for this review

Don't use mazzacchellis

published

My advice is avoid this company. If you want to speak to anyone above store level you can't because they are not allowed to give out phone numbers. The only number I managed to find on line for the parent company went to a mailbox which was full.

Customer Service
Jewellery Shops & Brands

Find out how Mazzucchelli's compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all

Exceptional service

published

Had a very good experience at the Carousel store with the sales consultant Angela

Took as much time as we needed and very helpful in all dealings right through till we picked up our product at the end - as well as gift wrapping with a smile

Exceptional customer service Angela

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCarousel
See all answers
Joanne

JoanneWestern Australia

Stay away from Mazzucchelli’s. Poor after sales service in Claremont .

published

Repeated return of new Longine watch . Customer service hopeless and watch away for months . Mazzucchelli’s after sales procedures are not at all customer focused .
Once they have your money they don’t care . Expect you to wait for ages without a watch . Their response is ‘that’s the way we do it ‘ .
They don’t wait when it comes to getting their money.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationClaremont
See all answers
  • Verified customer

Mazzucchelli's poor AfterCare + Vera Wang not fit to withstand more than 2 years

published
Customer Service
Product Quality
Store LocationPerth
Kim V.

Kim V.Canberra 2600, ACT

Very poor service

published

Very frustrating to deal with. I had to constantly chase the jewelry store regarding updates on a repair, and argue with the sales rep after they attempted to blame me for a fault in the latch of a brand new bracelet that had not even been worn. I do not recommend this company at all. Very disappointed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationBelconnen
See all answers

Was well taken care of by Angela and Lynn

published

Was served by Lynn and Angela at the Carousel store in Cannington. Had great service from both, who were incredibly patient and showed me various items, letting me try them on and take my time to decide. Very happy with my purchase and pleased with the service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWestfield Carousel, Cannington, WA
See all answers
Will B.

Will B.Perth, WA

Great service.

published

Great staff who made a usually tedious experience enjoyable. Credit to the Claremont team. I did not end up purchasing through Mazzucchelli’s however still found the staff to be approachable and friendly. Thanks guys!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMazzucchelli’s in Claremont Quarter
See all answers
Jewellery Shops & Brands

Find out how Mazzucchelli's compares to other Jewellery Shops & Brands

Know better, choose better.

Compare all

Lien and Twee two great people at Morley . Loved it , friendly team. Super awesome

published

Great service
Friendly staff
Good products
Do visit and they will take you on journey. Great team and very reasonable prices . I would recommend you to Atleast pay a visit there

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorley
See all answers
Mel

MelGreater Melbourne (Metropolitan), VIC

Amazing Customer Service by Anna @ Highpoint

published

Wow what an amazing experience I had with the manager Anna at the highpoint store I purchased a gorgeous diamond ring what a great experience! She delivered the best customer service and quality of product info! Anna gave me all the information regarding the product she sold me with excellent customer service and no forced sales pitch like other jewllery stores! I definitely will be referring customers to Anna and all the staff such friendly service! I was so satisfied with the range of jewllery that was suggested to me by Anna she knew exactly what I was looking for with no pressure to buy. The price tag was worth every cent I spent!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
See all answers
Geraldine

GeraldinePerth, WA

Excellent service at Carousel

published

Always a rang of beautiful jewellery to suit every budget, service is always excellent, very helpful tell you honestly if a piece suits you or not!! Angela and the team are brilliant, thank you!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCarousel
See all answers

excellent customer service

published

I had a ring on special order but have changed my mind... Angela from Westfield carousel was more than happy to exchange the ring for something else. She was very friendly and non pushy and also very helpful!

Customer Service
Store LocationWestfield carousel wa
Jess

JessPerth

  • 2 reviews

Angela was an angel!

published

Angela from the Carosel store was so amazing. She went above and beyond to help me after a piece of jewellery was faulty. Her service was second to none. Thank you so much Angela

Customer Service
Product Quality
Page 1 of 10

Questions & Answers

Shelley T.

Shelley T.asked

Can I return my watch at a different store

No answers

Get an answer from our members

Other Jewellery Shops & Brands


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.