Rude pushy staff and very unprofessional behavior
Plz never enter into act belconnen store!!!
My partner and I were shocked by the short old female staff in the belconnen store, she was quite pushy and rude, especially she knew nothing about the diamond and she didn't even know how to use the professional viewer to check the serial number in the diamond. My partner even understood more about jewelry knowledge than her. She was so silly and ridiculous.
Btw, their diamonds look very yellow, however at quite a high price.
Totally shocked by her unprofessionalism and felt quite disgusted about her attitude.
Never recommend the belconnen store and the short fat staff.
Delightful sales assistant
I bought pearl earrings from the Gateways store yesterday and was served by Natalie. She was so helpful and friendly. She told me how to care for the pearls to keep their luster. Natalie was the only assistant in the store at the time yet she did not rush me or make me feel I had to choose quickly. Wonderful customer service. Thank you. Ali
Great service carousel
Had a very great experience at the Carousel store with the sales consultant Dripal shah . I will definitely be back for future purchases. Thank you so much for everything Dripal .. !
The reviewer stated that an incentive was offered for this review
Had a very good experience at the Carousel store with the sales consultant Angela
Took as much time as we needed and very helpful in all dealings right through till we picked up our product at the end - as well as gift wrapping with a smile
Exceptional customer service Angela
Stay away from Mazzucchelli’s. Poor after sales service in Claremont .
Repeated return of new Longine watch . Customer service hopeless and watch away for months . Mazzucchelli’s after sales procedures are not at all customer focused .
Once they have your money they don’t care . Expect you to wait for ages without a watch . Their response is ‘that’s the way we do it ‘ .
They don’t wait when it comes to getting their money.
- Verified customer
Mazzucchelli's poor AfterCare + Vera Wang not fit to withstand more than 2 years
STAY AWAY!! STAY AWAY!!
We have purchased the Vera Wang engagement ring and matching wedding band set which i was specifically told to purchase as it was the best fit for the ring and I would NEVER recommend anyone to ever buy from Vera Wang/Mazzucchelli’s. One ring alone is meant to be worth $15,000 and it doesn’t even last 2 years when paired with the wedding band that I was told to purchase as it was best fit for it (the matching wedding band), and again not a cheap purchase (RRP $3,000). My engagement ring now has a massive crack in the s...apphire, and the diamonds are worn out already on both rings!! AND it was only re-dipped & sent off a few months back and now it’s being passed on from person to person, offering me nothing in writing so they can't ever have a paper trail (seems VERY dodge)…. No one from head office will get in contact with us even though we were passed onto them, and then being called from an RSM here and still nothing from customer relations . This has been a nightmare and taken a toll on my husband and I so much that we cannot believe we would ever have to go through something so horrific. This experience has shattered us, and I don't even want any rings ever anymore! How heartbreaking is this to hear, especially from a young married couple!!! This experience is beyond anything I would ever wish upon someone. Just stay away from buying rings from Vera Wang/Mazzacchelli’s and invest your money in a more reliable jeweler and someone who actually wants to sell quality rings. You would have thought going with “Vera Wang”, a brand name that is highly recognised globally, that you would be treated with the utmost respect and the rings would be top quality, especially as we invested well over on rings which are meant to be worth $15,000 +. Apparently, that's nothing for them and seems to me that you are just paying for a brand name, rather than what you would think would be a good quality ring for that price. Looks like they aren’t worth any more than a Pandora Ring (which in fact have lasted me more than 2 years anyway) I would never ever recommend Mazzucchelli’s, and definitely not any VERA WANG products. I have a friend who has had the exact same ring as me and has had nothing but issues with it also (and has had it for less than a year). It should not be legal to sell such faulty products to customers if they cannot deliver what they are saying & advertising. If we knew a ring was meant to last max 2.5 years we would have bought a $100 ring every 2 years!
Very poor service
Very frustrating to deal with. I had to constantly chase the jewelry store regarding updates on a repair, and argue with the sales rep after they attempted to blame me for a fault in the latch of a brand new bracelet that had not even been worn. I do not recommend this company at all. Very disappointed
Was well taken care of by Angela and Lynn
Was served by Lynn and Angela at the Carousel store in Cannington. Had great service from both, who were incredibly patient and showed me various items, letting me try them on and take my time to decide. Very happy with my purchase and pleased with the service.
Great staff who made a usually tedious experience enjoyable. Credit to the Claremont team. I did not end up purchasing through Mazzucchelli’s however still found the staff to be approachable and friendly. Thanks guys!
Lien and Twee two great people at Morley . Loved it , friendly team. Super awesome
Do visit and they will take you on journey. Great team and very reasonable prices . I would recommend you to Atleast pay a visit there
Amazing Customer Service by Anna @ Highpoint
Wow what an amazing experience I had with the manager Anna at the highpoint store I purchased a gorgeous diamond ring what a great experience! She delivered the best customer service and quality of product info! Anna gave me all the information regarding the product she sold me with excellent customer service and no forced sales pitch like other jewllery stores! I definitely will be referring customers to Anna and all the staff such friendly service! I was so satisfied with the range of jewllery that was suggested to me by Anna she knew exactly what I was looking for with no pressure to buy. The price tag was worth every cent I spent!
Excellent service at Carousel
Always a rang of beautiful jewellery to suit every budget, service is always excellent, very helpful tell you honestly if a piece suits you or not!! Angela and the team are brilliant, thank you!!
its a shame I have to give 1 star - Id rather give this company no stars
faulty products, less than quality workman ship have to take them to court to get my money back. disgusting!! DO NOT BUY THE VERA WANG RANGE.. diamonds constantly fall out!!!
Fantastic customer service!!
I highly recommend this store for it’s superb customer service, quality of jewellery and overall enjoyable experience.
I will definitely be back for future purchases. Thank you so much for everything!
Highest Regard to the Garden City Store in WA
Hang from the Garden City store WA has been amazing! She helped us get the perfect ring and did whatever she could to help us leave us satisfied. Her customer service was sensational and she is such an amazing and friendly staff member. We are reoccurring customers because of her exceptional service and she should be HIGHLY commended.
The staff at Mazzucchelli's Morley are a credit to the store. Dianna helped me with my purchase and was very helpful throughout the whole transaction. I will return to this store for future purchases because of the wonderful customer service they have.
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