Mazzucchelli's

A terrible service at the Miranda Westfield store. The salesperson was rude and unprofessional, chewing her food for the entire 15 minutes, which was a very uncomfortable ordeal, rather than a simple purchase. Her behaviour was dismissive, condescending, and openly disrespectful, which made me feel unwelcome and uncomfortable in the store. Will never go back to the Westfield Miranda store or any other Mazzucchelli's store. Show details

Absolutely disgusting service. Absolutely rubbish they sell. My daughter bought a chain for $540.00 and after I saw it i said that looks like a $60 chain so we went to return it and they said Absolutely No returns. Only exchange. Customer service is Absolutely rubbish and so is their Gold.. they sell you rubbish for the highest price ever. I got it evaluated and at most I could sell it was for $160.00 Never again this company is a joke

Was gifted diamond earrings for a special birthday. Within a couple of wears, one of the backs split in half. Pure luck the earring didn’t fall out and get lost. On returning to the store, and after a six week ‘inspection’ with their head office,… Read more

the store had the audacity to suggest it was ‘customer damage’. I was livid, as I’ve had cheap earrings for 30 years whose backs haven’t EVER broken.

After complaining loudly, they provided me with a replacement backing as a ‘goodwill gesture’.

Unsure whether it was this replacement or the remaining original backing, one of them again split in half. Again - lucky not to lose the actual earring.

I don’t want to step foot back in that store, so they have gone back in the box in the back of my drawer.

Such trash quality - avoid like the plague.

Initially visited the Marion store, unfortunately the sales assistant was a bit too full on. I know they need to make sale's but give the customer time to have a look properly to make a purchase decision. I did purchase a very nice Tissot watch through the online site, knowing that I could return for a full refund, I would recommend that you get… Read more

an idea what you're looking for at the store and then order on line, this gives you a day or two to decide if it is what really want rather than a regretful in shop purchase that can't be returned. Happy with my watch thank you, fast delivery and a better price than the store offered

Yvette at the Eastland store was so professional . She exceeded all expectations going above and beyond to procure the last watch of its kind in the world as a recovery from theft . Absolutely amazing . Thank you for your diligence and kindness .

I ordered a beautiful Tissot ladies watch on the Friday before Mother's Day. They had only 1 left in stock and it was in W.A. I live in Brisbane. It arrived today Tuesday only 5 days after ordering it. It's a really classy looking watch, I do love Tissot and I will be shopping with Mazzuchelli again. Thank you to the online team. Show details

Purchased a pearl necklace for my wife. Every time she attempted to put it on the clasp would bend. Made from very soft gold which was too thin. Took it back after only a few weeks and the response was terrible. First response ; "we'll get our jeweler to look at it and contact you. No contact from Mazzucchelli's. Called and they said there wasn't… Read more

a problem: then told now they would send it to head office Sydney. This might take several weeks. Called again and told the manager would call me, they didn't. When I called manager "went on about a whole lot of "rubbish" nothing to do with the issue. Finally she said would send it off to Sydney. By this stage I requested that under consumer law the clasp was not fit for purpose and as such I wanted a refund. Told not possible. I took the necklace to a jeweler in Adelaide arcade. First response from them " the clasp was not suitable for that necklace". For $49 they now put on a new clasp and rethreated the pearls. NEVER AGAIN. Mazzuchelli's service was shocking. Not sure, but was told it is now owned by China with cheap imports!

How our experience with Mazzucchelli’s became irreparable. Last year we took my wife’s Rand Wedding Band in to be resized at our expense. Following this, we experienced significant ongoing issues with Mazzucchelli’s Head Office and Service Team. Ultimately, we again took it back into the Rockingham branch on 31st December 2024 after a diamond… Read more

fell out after only two days of receiving the ring back.

The ring was again sent off, and upon receiving it back, we again encountered this problem. This was entirely unacceptable for an item of this significance and value. Additionally, on one of the occasions when the band was returned, we discovered a significant blemish, as it had not been polished thoroughly.

These repeated issues caused immense distress for my wife. Her wedding band was meant to symbolise one of the happiest days of her life, but instead, it has become a source of ongoing frustration and disappointment. She no longer feels any excitement or pride in wearing her wedding band and has even expressed uncertainty about whether she wants to keep it at all.

The lack of consistent quality and care in repairing such a cherished item has been deeply disheartening. We trusted Mazzucchelli’s to provide exceptional craftsmanship and service, yet our experience has been far from satisfactory.

In our efforts to have this matter resolved, we were informed by Mazzucchelli’s head office that the diamond had fallen out due to the prongs being worn down over time, and as such, this would continue to result in the diamond falling out. The ring would need to be remade at our expense.

In addition, we were informed via email that the prongs being re-tipped was not covered in the lifetime care plan which we had previously purchased. Upon further look, it is extremely disheartening to discover that this service is indeed covered and is clearly visible when reading the care plan PDF, which is readily available on Mazzucchelli’s website.

My wife raised this discovery with Mazzacchelli’s on the phone and was informed that yes it is covered however is not automatically completed unless specified by the store when the ring is sent off. Furthermore it was explained to us that we should not expect much from the service team as they work on many rings each day. This left us shocked and able to come to the only reasonable conclusion that the service team blindly replace diamonds in prongs that are worn down from general wear and tear without registering any outside thought that perhaps it will fall out once more and as stated in the care plan perhaps the prongs tips should be re-tipped.

Where we currently sit with this situation, my wife has not been able to wear or had access to her wedding band for approximately 8 months while we attempt to embark on what has proven to be a lengthy process to have this matter resolved. Periodically Mazzacchelli’s have reached out offering a discount on what was originally quoted at $700 to have the ring re-made. Bearing in mind we would not be in this situation had the prongs be assessed and re-tipped as per the care plan.

Never choose this Jewellery Store. A diamonds fell out of my $10,000 ring. Would not replace the stone unless I paid $400. Other jewellers quoted $100 and said it appears the workmanship was in question. I would never choose or recommend this Store they do not value customers at all, no after sales service and a very sad and frustrating experience. Show details

Worst customer service ever. A company that doesn't stand by their products should never be trusted. I have been married less than 4 years and I am on my second wedding ring. The first one was replaced as 2 diamonds fell out within the first year. They replaced it for an identical ring and again a diamond fell out. They wanted to charge me $780 to… Read more

replace the diamond. The diamond is just a small speck! But it's their faulty product again! This took 9 weeks and multiple emails to get them to return my ring. No repair, no replacement. Spent nearly $50,000 with this company. Never, never again. Buyer beware!

I purchased the tissot t race powermatic 80 Rose gold watch online and the experience was excellent. Any questions I had regarding the watch, Team Mazzucchelli's were quick to answer and assist. The watch arrived in a very acceptable time frame and in excellent condition. It was really well packed by the Carasoul team. Big thanks to you all. I love the watch and would not hesitate to do business again with Mazzucchelli's. Show details

Terrible after care service by head office SA – The store we got my engagement ring from in Perth was amazing so this has nothing to do with their customer service. HOWEVER. After getting my ring resized, 4 days wearing it a diamond fell out. I took it to my local store and the girls were very helpful and supportive and sent my ring straight to head office in SA and this is where all my issues… Read more

occurred. They told me that I was the cause of the diamond falling out and that I had done damage to the ring and therefore had to pay to get it fixed. Head office took forever to reply to my emails which I have a massive chain of as I kept emailing them every second day and calling but no outcome. They said everything was handled through emails and on the phone call were not helpful at all! Terrible service from head office and they should be ashamed of themselves. DO NOT BUY THIS JEWELLERY! Spend your money elsewhere as my ring should not have had any issues just 3 months after purchasing it - shows how terrible the quality actually is. Engagement rings are meant to be durable and worn every day so the fact that a diamond fell out and I got blamed was a disgrace. Listen to the reviews! I didn’t and regret it now. What a waste of money and a special moment. Hope your reading this head office - you’ve let your whole team down by your appalling customer service! Hope your proud of yourselves.

Dont trust Mazzucchellis – My daughter bought a Tissot watch from Mazzucchelli's in Woden ACT as a gift. When I tried to change the time I was unable to do so. I took it back to the store, they could not change the time either. It is a brand new watch. Mazzucchellis acknowledge that they had a record of the purchase but would not repair or replace as I did not have the… Read more

warranty card. I contacted their Customer Relations section as under law they are required to not sell a faulty product but they also refused to fix the watch. I now have to hope that the ACT Government will help ensure they comply with consumer law regarding a faulty product.

Worst gift ever – Substandard products only in limited sizes and range. Returning a gift was terrible experience; had purchased for my sons; not quite right for them. Purchase 2 products and returned both and purchase another 1 product and had to add extra money for the experience. Was not offered adjustments, nor offered a customised replacement product. Awful… Read more

service. Long draw out processes both on purchase and return. Hopefully I don’t need to go back due to quality issues. I will never purchase from this franchise again. Terrible terrible customer service. It deserved a 0 rating. If you want a special gift go to a real jeweller. Please learn from my experience and my expense shop else where.

White gold turned yellow within weeks. ($7k value rings) – Beware of poor quality white gold. Brought 2 white gold rings worth $7k and started going yellow within about 4 weeks of wearing. Has been re-plated 2 times within 6 months and issues continues. Never experienced anything like this with white gold. Don't use chemical cleaners and just usual daily wear, while excising (walking / yoga etc) + in… Read more

shower. People in actual shop in Chadstone tried to do their best and assist, however appears no authority for decision making which is all done by "head office". Was sent off for assessment to their head office, and told that was from "wearing style". - i.e use case of "day to day wear and wear in shower." Ring not fit for purpose.. Should be advertised as high priced "costume jewelry for occasional wear only" Had assessed by a separate jeweler who advised was due to the poor quality of underlying ring (below plating. - Can occur from poor quality and high nickel content. Company does not make own jewelry and no assurance on quality. Extremely disappointed and company does not adhere to own guarantees.

Not trustworthy company – I returned the yellow gold engagement ring for resizing and waited for 2 months. When It was ready for collection it was white gold and the diamond serial number had changed. They just had swapped it for the same ring of my preffered size. Very bad company. Horrible experience.

They have lost it! – Placed an online order, went to pick up after receiving confirmation. Lost the product and couldn't replace the item. It was a gift... unprofessional

Faulty products – Purchased a wedding band valued at 2500 reduced to 1750. After wearing for a few months two smaller diamonds fell out. Returned to store to be told it would be sent away to determine whether it was customer damage or faulty. Was told it was my fault. I did not want to pay for a repair that was a few months old and intended for every day wear. Not… Read more

too long after that another diamond fell out and the rest have become wobbly. Took the ring back to the store and once again told it was my fault for a ring that is only a few months old. I would not recommend this company and I am disgusted in their service!! Didn't want to give the 1 star !!!

Substandard service and products – Terrible products and worse after sales support. The products are low quality for the price and even when they acknowledge faults they refuse to repair the products. Do NOT buy from this chain,m save your money and shop elsewhere. Show details

Avoid -zero customer care – I’m not usually one to write a bad review publicly but I’ve tried to resolve this issue with Mazzucchelli Jewellers Miranda without any interest from them whatsoever. I ordered and paid for a watch in the store on 2 March - a gift for my sons 21st. It was a couple of thousand dollars - so not insignificant. The website for this store suggests a… Read more

delivery time of 2-5 business days. 3 weeks went past and i followed up again both via email and by visiting the store (21st March). I was assured it was on the way - I reiterated that I needed the watch by 5 April and was assured confidently that it would be. In the week approaching that date, I called 3 times and was told the watch was “in transit”.

I again reiterated the date the watch was required by and I was told they “hoped” it would arrive. I visited the store again on the 5 April and no watch. I was also refused a refund at that point, despite being clear earlier that I needed the watch for that date specifically - it’s my son’s 21st birthday gift!! No refund and no idea when the watch would arrive - despite now having my $2000 for 5 weeks!! The head office have refused all attempts to contact them - they simply have stopped replying to my emails asking for someone to call me, or a phone number for me to call and discuss. The watch turned up 4 days past my deadline so as far as they are concerned the matter is closed.

I’ve bought 2 other expensive watches from this jeweler, so a repeat customer - clearly they have zero care.

Will never go there again and strongly recommend others also avoid!

POOR, Bad customer service – We spend over $8,000 on a diamond engagement ring, I was 52 at the time, now 57, office job, diamond fell out of it. Went to 3 other jewellers for an opinion, they ALL said claw not right, manufacturer's fault. Sent it in to Mazuchelli's, came back NOT our FAULT - Please send us just under another $2000 to fix it! Can you believe this, my mother… Read more

has worn her ring for 67 years and never lost a stone, same with sister 40 years, never lost a stone...NOPE - me - paid a fortune, less than 5 years. Mazuchellis blaming me for a NOT FIT FOR PURPOSE ring! NOT FIT FOR PURPOSE! Do not buy from them.