Don’t be lured into a building contract by their “everything is possible” front office salesman.
We thought we can build our dream house with windows to embrace the pool and water view at the rear of our house. At their display homes at Helensvale with gigantic ceiling height windows, we worked with their salesperson over several weeks to finalise the largest windows after several design drafts from head office. We have stated to the salesperson that not having these windows are deal breakers for us (even though they are only 1.2m height which are comparatively small compared to the 2.4m height windows at their display home). We were assu...red by the salesperson that once they are finalised in the contract, they should not change and if additional cost are required to build the house, the company will have to cover the additional cost because it should have been considered at the precontract phase. Everything changed after signing the contract. Communication was painfully slow at the head office with gross lack of attention to details, including several variations that were discussed at the point of signing of the contract not being updated in the final working drawings 3 months thereafter. The most infuriating issue is the very size of the 4 windows and 1 sliding doors were reduced by at least 20% of the size, with a sliding door losing almost a metre in length. They snakily made the changes in the drawings, without informing us or offer a credit for the reduced size (they did- only very eventually offering this when we showed our disapproval). We were utterly upset when we noticed the changes. When we queried about it, we were only given the reason as being “bracing issues”, “ building code” and “engineering requirements”, to brush us off, and if not, you will compromise on the structure of the house. That’s rude and they almost didn’t have the intention to credit us for these changes stating that extra material would be required to fill in the space where our big window should be in?? Yet they could happily charge us for these sized windows at contract?! Also if it is bracing issues, why are the window sizes not increased instead so that the windows brace more steadily to the main pillars and beams? We sent them an unhappy email and they claimed to have a meeting with the GM. We thought there was hope. Alas, this meeting resulted in even more issues- they have now decided that my splashback window in the kitchen needs to be reduced further as well!!! We were misled to committing to the building contract after being shown our dream home in the drawing, only for this company to take it away again. This house that they have drawn for us is no longer our house we had in mind. It is their house. Now, we need to seek QBCC assistance. We have lost confidence in this builder before we even started the council approval application. Definitely not a dream home builder.
3rd home build for us- decided to go with McCarthy Homes
We chose McCarthy homes because my husband drove past one of their builds on a steep slope and after finding that many home builders just don't build on slopes we decided to check them out at their Rochdale display homes. Fast forward two years later ( the build took just under 12 months) and we've just had our 12 month maintenance process completed in Dec 2018 so we can now provide our review:
The Preliminary Phase-The sales and design was a pretty good experience. Our thanks to Dave for following through with any amendments we had to our de...
McCarthy Homes great customer service.
A big thank you to all the staff at McCarthy Homes. They carried out warranty work for us on our beautiful McCarthy home recently. Fantastic customer service and clear, timely communication. Most importantly a great job! John and Kedron couldn't have done more for us in making sure the finish was to our satisfaction. Thanks again McCarthy Homes were very happy.
first home build
i have just built my first home mccarthy homes and am stoked with the result. Gill and Stevie were great and easy to work with and ensured my home build went smoothly and according to plan. after looking at many plans and builders i was impressed with the standard inclusions of mccarthy homes. i would definitely recommend and build with them again.
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McCarthy Homes build stunning and perfect houses!
I am very satisfied with the whole process and they have been very patient with me and helpful all through the process. The site supervisor did everything exactly the way I wanted and was very patient with me too. Thank you so much for handing over the house more than a month earlier than the expected due date. That was a huge convenience for us. We are very happy in the new house it is a beautiful house to live in and we thank you for your hard work.
Top quality custom home
We have just moved into to our new home and are absolutely wrapped with the final result. We experienced a few challenges along the way however, in hindsight and having built 4 times before, they were relatively minor. One thing that stood out for me was that when something did go wrong, everyone at McCarthys end did their utmost to have the problem rectified as soon as possible. The lines of communication were excellent from sales through to our lovely customer service lady and our very honest and accountable supervisor. Our supervisor was so ...happy when the handovers.com pre handover quality assurance check came up with under 10 minor issues (which were fixed within 4 days). He said the supervisors have an in house rivalry to get the least green dots (handovers.com put a green dot where something needs fixing). We paid a bit more than what we'd paid in the past with volume builders however the final result is in a totally different league than anything that could be built by a volume machine. Highly recommended.
Home Sweet Home
My experience with McCarthy Homes was incredibly smooth from start to finish. The salesman I dealt with was fantastic - he offered me many practical ideas and recommendations with their house design I had chosen to suit my requirements, so I essentially ended up with a custom designed home for a LOT less than I had been quoted from other 'boutique' style builders. Their internal staff were just wonderful. Caring, helpful and made me feel like I was a valued customer and not just another person they had to deal with which was very refreshing. ...I had built with a volume builder a few years ago, and once my contract was signed, sadly that was the end of any customer focused service, so this was a huge relief for me. The other important consideration for me was choosing a builder I could trust and also deliver a quality product, thankfully I got both! My building supervisor was constantly updating me with the progress and explained each aspect of the construction and what was going to happen next. Overall, I am extremely happy with the quality and workmanship of my beautiful new home. I have had many visitors since moving in and they have all been super impressed. I would not hesitate in recommending McCarthy Homes and would definitely build with them again if the opportunity arose.
Our build design started out well with [name removed] at the Rochedale display home, after-which it went horribly wrong.
As a custom design their draftsperson kept changing our plans to suit him, not telling us until I found mistakes - galore. Months and months of toing and froing. Once the build finally commenced (some 9 months later) it was a shambles and absolute farce. Slow (went over time), incompetent, unprofessional, unknowledgeable, misinforming us constantly. The building supervisor had no idea and told us he learnt a lot from our bu...
Wonderful one-off design - great quality
We chose McCarthy Homes because of their flexibility and aptitude for design, as well as their great build quality.
We had an odd shaped block and specific dual living requirements. The designer at McCarthys was able to provide a one-off house which perfectly filled these requirements, and suggested extra little features which really made the home.
Our Building Supervisor kept us well informed all the way along the build, and was extremely stringent on the quality of the build. He even made the painter come back and re-paint the entire in...side (which looked fine to us!). We can tell that the team at McCarthy's take great pride in presenting the best finishes. We have been in for nearly 2 weeks now, and love our new house, and especially loved showing it off to our friends and family! The after handover service has also been first class, with a visit within 24 hours for a minor issue. We feel confident that McCarthys is continuing to take care of us! We would happily recommend McCarthy Homes to anyone looking for a quality build, particularly if you are looking for something unique and suited to you.
5 Star Experience from Beginning to End
From start to finished our build with McCarthy was a well-planned project.
We felt lucky to be dealing with David Hughes, the sales representative based at Rochedale. He is an ex-builder, and as the first time builders that we were, he was able to provide us with practical and helpful advice on how to achieve what we wanted without overspending. We will be forever grateful for the patience he displayed whilst working through our requirements and explaining some of the more technical aspects of the build to us. We recommend David without rese...rvation. We ended up building a special design based on the Rivera home which is on display at Hope Island. All of our requests for design changes were met with professional enthusiasm and were achieved within what we considered a reasonable cost. We found that the design and engineering team were able to develop cost effective solutions for achieving what we knew could sometimes be expensive options. The McCarthy team based at Geebung are a great team of people who are genuinely committed to making the build process as easy as possible. Our client support representative, Stevie Gresty, provided fabulous service throughout the whole build process. Nothing was too much trouble for her - not even the 13 variations we required during the build. All matters related to our build were always communicated in a clear and concise way by Stevie and we consider that her open and honest communication style underpinned the success of our build. During our dealings with McCarthy we found that they had well structured systems and procedures in place to ensure that all elements of the build were addressed in a timely manner. From colour selections to handover we were supported by professional staff who provided us with the information and advice we needed to make the decisions that were before us.
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Exceeds all Expectations
From start to finish, the experience with McCarthy homes has been excellent.
Alison and Damien in the sales team at Cova were fantastic on getting us started on the journey of building our new home, helping with selections and making recommendations on finishes, layout and the like.
We then moved into the contract and planning phase where we dealt with Andrea Durrington who was superb. Our home was quite heavily modified from the original plan and nothing was too much trouble. Andrea was great at communicating with us and ensuring we remained...
Very professional approach to building
McCarthy Homes were our choice of builders after speaking to family members who have built with them. A lot of positive feedback was given and honesty and transparency was a common denominator. We are currently only into the foundation stage and to this point, we have found them very accommodating, supportive and informative. I am not one to usually go on forums but feel so strongly about the support we have been given to this point and want to share our building story. We are building an "Expressions" home and from the drawing stage, after one...meeting with the Drafting Manager, he drew up exactly what we wanted and presented the drawings at our next meeting. He knew the questions to ask, taking into account position and outlook of land, our lifestyle and of course, costing. An appointment was made by our very efficient and friendly contract administrator to meet with our design consultant to do selections for the home. This can be very overwhelming and daunting but she was very patient and knowledgeable in her advice without being too pushy. It was always about what we wanted but at the same time, she had wonderful ideas which were practical and realistic. We have been made aware of each component of the build, in so far as who or what, will be at the building site when. They are very aware of respect for our neighbours with the building site fenced and organised and presented in a very professional manner. They do care about what we think and feel. McCarthys make you feel like you are part of the McCarthy family. As soon as we walk into their Geebung office, you are met by a smile at the reception, another smile from your Contract Administrator and it makes you realise you're in the "right place". As the build progresses, I will keep you informed of the progress!
Excellent Service Very Positive And Top Build Quality
We just finish building our home at Rochedale Estate with McCarthy and we can't be happier. as an architect my self is hard to please all my requirements and they did it! every time did the correct thing to give us a top quality home.
their inclusions are very good in comparison with other builders, their service is top quality too. from the sales person (superb) client Service Manager (excellent communication, honest, easy to deal with, enthusiastic, proactive) to the tradesman all willing to help, honest and very positive and flexible peopl...
The workmanship was pretty much perfect and the end result totally exceeds our expectations. The management of the build was great - kept us informed with weekly updates and everything went seamlessly. Staff were excellent and nothing was too much trouble whenever we had an issue to discuss or change to make. I would thoroughly recommend McCarthy's - great product and good people.
Very,Very Impressed. Excellent workmanship for surprisingly good price. 5 Stars.
We are currently midway through building our new home in Hope Island and have to say we are very satisfied with our choice of builder. From the honest, friendly and supportive sales lady, through to the lovely customer service girls and our very thorough (though sometimes a bit hard to get a hold of!) supervisor we have found we are really enjoying our building experience. McCarthy seem to be extremely meticulous and thorough in every part of their process and whilst this has meant that things have stretched out a little longer than we had hope...d, we would rather it be this way if it reflects in the quality of our new home. And by golly it has. We have built several times before, each time with volume builders and this is by far the best quality home and experience we have had. Happy to give 5 stars.
Questions & Answers
We have just paid our $2.500 deposit, for the Preliminary Agreement, could you please send me some contact numbers of your recent clients so I can ask them a few question's on how the process went, for them, we are building on the Southside of Brisbane.
Did you get any replies to your question? We have just had our handover from McCarthys. Unfortunately I would not recommend them. Great design but thats where it ends. Poor finish and poor attitude.
Could you please send me some more details regarding your build, we are building on the Southside of Brisbane, where did you build?
I totally agree with mick. Same issues. We have taken them to QBCC. Full of "yes yes that'll be done" - NOT! conned us into signing over with promises galore. Poor attitude, poor service, poor product, poor finish. The only good thing they're able to do is LIE through their teeth. Good luck with them mate.
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