Settlement delay. Not happy Jan
I have had 2 previous home loans with ME without issue.
However this new home loan is a different story. After providing the relevant paperwork to Ally Dimiotis to ensure Settlement would proceed today, my Conveyancer now tells me that ME didn't send the paperwork onto their solicitors Gallilee Solicitors. Result ? My settlement is now delayed for 5 days. Have to cancel/rebook removalists, had taken annual leave so I could move this week and now have to change this too. Buying/settlement and moving is stressful enough. I didn't need the very people who should be doing their job to take their eyes of the ball, to my detriment. You need to lift your game ME and improve your customer service.
MEBANK Was Not The Bank For Me
I applied for a home loan and the amount of paperwork (including bank and income statements) that I needed to lodge was ridiculous. Six months of bank statements, including child support transactions, etc. The final straw came when I was already an existing customer - at the time of the new application - I already had an account with MEBANK, and because I did not physically meet face to face with the mobile lender whom I was dealing with at the time, they wanted me to submit paperwork at AUST POST with photocopy of drivers license. That ident...ification process wasnt good enough because I had an Middle Initial that wasnt noted down in my original account with MEBANK. I had to supply them with a Birth Certificate. All these personal documents were submitted to a central location, which any staff member working within the area had access to - all my personal details could have been picked by up two to three people. All I know is that having sent an email I received notification from an individual other than the person from MEBANK with with whom I was originally dealing with. So there was a lot of emails going to and fro - particularly when asking for clarification on documents or personal information the bank needed. I felt that this bank put me through so many hurdles and unnecessary against to secure a loan. What really annoyed me was that I was already an existing customer with them - which they took no consideration into this loan process. I also felt I was dealing with a bunch of incompetent baffons who really were following company protocols and had to seek clarification from their superiors when you as a potential customer had questions to ask. No streamline process here - no one point of contact - no designated member to your application and several bank individuals privy to your personal data. In the end I went to another Bank - without the stress, drama and hassle experienced with MEBANK, and I recommend that others explore other options out there, even the rate I secured was better than what was offered by MEBANK.
- Verified customer
ME Bank is becoming more like a lender of last resort - Beware
Have a loan that's just come off its fixed rate and been a customer of ME bank for 5 years. No problems of note in that time. However was recently confronted by a smug, condescending individual on the phone that showed zero empathy and willingness to assist. Basically it seems ME will hook you in with decent, even low rates then hit existing customers with higher than acceptable rates at first opportunity. I went from 3.69% fixed for 3 years to now, 4.20% variable P&I!! This is in an environment where the official cash rate is 0.75% people! They are refusing to budge and my only option is: fix now or else. I know which option I'll be taking and will vote with my feet. Such a pity because I didn't contemplate leaving.
MEBANK COMES TO THE RESCUE
I have had my ups and downs with ME bank but that's due to the many changes over 20 years. However I have just sold my house and if it wasn't for my WONDERFUL mobile lender in WA the home loan would not have gone ahead. There are 4 houses settling next week and only MEBANK did what it was suppose to ANZ is holding us all up and we nearly lost our settlement date because of them. If you don't get the answers you are after with MEBANK from over east ask to speak to a mobile lender in Perth they are superheros and made good on all their promises. PS I am on a pension which is now very hard to borrow on but Mebank was one of the few that would lend to me (not one of the 4 big banks would) Thanks
Great/easy refinancing as a new customer, absolute nightmare when you discharge the mortgage
Mebank were one of the easiest bank to refinance and sign up with. Even when they got their rates wrong, they were prompt to rectify the fault. 5 stars for the sign up and interest rate, they were very good!
However, all good things must come to an end, unfortunately we had to refinance and it was sad leaving a great bank. The mortgage discharge team was poor, probably insufficient staffing. Their lawyers (Galilee) were poor in communication, the discharge took them over 40 days to complete. What annoys me the most is that after 3 weeks of refinancing with the new bank, Mebank still cannot generate a account closure letter!!!!!!!!!!!!! 1 star
Uncompetitive interest rates
Customer service has generally been good overall. Interest rates are much lower with other banks/mortgage brokers so I have refinanced an existing home loan only to experience a long delay in ME sorting out the discharge.
Having been with ME since the 90's it's disappointing to see non competitive interest rates in the current lending market and also various addition of fees over the years together with a long wait time currently for a simplistic discharge process.
On that note I would recommend looking at other options online. Many online len...
Avoid this bank at all costs
They gave preapproval for a loan and I found a property. 1 hour before going unconditional they came back stating the figures that they used to calculate serviceability were wrong and dropped the amount by $180K. Of course I lost the property. They are completely incompetent.
terrible soul destroying bank
this so-called members Equity Bank doesn't even deserve 1/4 of a star let alone one star
this any bank was set up by the superannuation industry and the unions
so what would you expect? A well-run bank or a bank run by the foxes who are guarding the chickens
when you go to hardship or have a loss of a job the M E bank comes down on you like a ton of bricks
so run don't walk from this fake bank, have nothing to do with it
Service gets worse by the year
We have had 4 homeloans with ME and each time the service gets worse. Today they jacked my interest rate from 4.29% to 5.8%!! Was passed through to the "retention" team to discuss options to retain my custom. Staff member was abrupt and failed to offer anything other than to state their current full rates and to belittle all competitors. She ended up basically hanging up on me after saying she would just send me a discharge form. Hardly best practice fro someone working in customer retention. Found a much better deal elsewhere and will never use or recommend ME to anyone.
Strung along for 3 months with application, 100's od documents and a "no"
Me bank required so many documents and strung out the process for months. They asked for one document at a time, and because it took so long, I had to re-send the same, more up to date documents such as personal loan details and credit card details. At one point I was asked for a marriage certificate and statutory declaration to prove who I was, despite the fact that they had my passport and driver's license copies. It was a long, frustrating process which ended with great disappointment. The whole process involved around 80 emails and probably close to 150 documents.
Basically they dont want to lend you money!
This ME bank which is full of jokes tortured you with all the ID things and your proofs of finance.... then they always preset you with unconditional approval and lodged your form in for the real official approval. Then you had to wait for the letter of offer to arrive....!!!!!!!!!!!!!!!!
The funny started after that, you may have to give in more proofs of finance, your signature might be not that clear, certain forms had to be redone, witness of your ID, signature...you bl..y name it!
They ate your time until you could barely stand and quit or lose ....It is a joking and wasting time bank...Avoid it by all means ....would you?
Never go to ME Bank for a Home Loan
Never go to ME Bank for a home loan. I applied for a home loan from them way back in April 2017. I got conditional approval. However I am still waiting for them to finance the loan. My land needs to settle on 9 august and I still haven got the finance from them. They keep sending emails asking for single documents at a time and most of these documents were already issued to them. There is not one single person who you can talk to who will take responsibility for this mess up and I keep getting palmed off to different people. Although their inte...rest rates maybe low but terrible service. They just don't care about their customers. They lie to you about calling you back but never do so. Logan Anderson was supposed to call me back but he never did and now he's unavailable for the next few days whilst I have 10 days to get the loan financed. I can't even go to another bank due to the time constraints. Terrible bank.
- Verified customer
Didn't know what to expect however I have been pretty impressed and highly recommend
My wife and I were looking for a affordable no frills home loan for our existing house. We have been with them now for over 2 years and couldn't be happier. The application and approval was straight forward. Online banking is really easy and any time I have needed to call up they have been more then helpful. Been a great all round experience so far.
The bank Home Loan Department is highly professional with wonderful customer service.
Last month due to other bank delay, my IIA seemed impossible for last financial year. I called the bank and never thought it can be done at such short time, but half hour later the Bank told me that they can do it. The bank staff worked so hard and guided me each step. At 30 June, I was so happy, the transaction went through successfully. Thanks for the whole team.
A pathertic bank
I have a term deposit with the bank ... around $170K. The term deposit does not mature for around 6 months time. I have a reasonable salary of more than $135K per year. I requested them a personal loan of $15K for a period of 1 year that I was sure I will pay off in 2 months max - I offered them my term deposit as a security (which was 10 times the proposed loan value). They refused the loan application putting a negative credit score for me. When I asked for the reason, they have a policy of not telling you the reason instead a very vague answ...er that so many things are considered while assessing the application. The team who assessed my application was either on drugs or they just didn't care about the bank or the customer. I have been asking them to give me a concrete reason for the refusal and every time they refer me to a different team who can't do much .... a really pathetic bank. Please do not deal with this bank for your own sake. Extremely stupid and illogical !
WARNING! No attention to detail and terrible service.
We were in the process of getting a loan.
Got the documents from ME Bank.
There were errors in the Form 2 (The mortgage document).
There were extra fees that were not disclosed initially.
Tried calling ME bank THREE times.
First time: "Our systems are down at the moment, please call back"
Second time: "Hung up on, or lost between transfer to a different department"
Third time: "Got some disinterested kid who told me it's my broker's problem."
It was not my broker's problem. It was an ME bank form.
Have bought and sold a few times in my life. This was far and away the worst I've seen. ...
service??? what service??
I deal with 4 banks regarding term investments, the other 3 it takes me no longer than 5 minutes to complete on line and no paper work ME needs 3 pages of application each time and up to 5 days processing and advising me to transfer funds, ME should be de-registered, don't know how they got a good bank rating elsewhere, they must have paid some one for the review.
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