ME Bank Home Loans

Our current three loans of 2.49% fixed interest P&I loans with ANZ expire. We engaged a broker end of January & he was able to offer 3.19% for 3yrs fixed with ME Bank. We were given an option to pay $750 per loan to lock this rate in, which we did. The process with ME has been very very slow. We had three unconditional loans approved in writing by… Read more

ME Bank. We received two loans documents mid-March, we sent completed signed docs back within days. We waited six weeks our loans had not been processed. Meanwhile the broker was calling ME every second day to enquire about the where abouts of the third loan documents. ME advised that they were having technical issues & will send this soon. Four weeks later, it come to light there was never a technical issue, as there was a serviceability issue with the loans. (This was after being told the loan was unconditionally approved) back in 18 March. At no point did ME request for any additional documentation or advised there was a concern about the serviceability. We have now been notified in writing by ME that, ‘sorry we can’t go through with your loan applications’. My question is, why did ME provide an unconditional approval & send out loan docs, the serviceability should have been sorted by ME during their due-diligence process. Our 3.19% fixed rate no longer is on offer. As ME have now wasted four months of our time, alternative banks are now offering 5% fixed rates. ME Bank are like the modern-day terrorist, they don’t care, ruin people lives & don’t care about the aftermath. Please be Warned, any potential person considering of engaging ME for loans or banking, you will be mucked around. ME will lure you in with low interest rates, offer you $3k to switch over each loan & then offer you a ridiculous ultimatum. i.e. to still offer you the loans, we needed to close our credit card & contribute an additional $50k from our personal savings, what a joke you are ME Bank. For any insane reason you do proceed to engage ME, you deserve the pain & suffering that you will eventually endure. ME Bank is unprofessional, deceptive, unreliable, dishonest, deceitful & they will mislead you with false information throughout the loan process. The broker raised a complaint & our concerns to two senior managers, their responses where we can’t help you as we are leaving ME Bank, how disgusting. It’s incompetent amateur banks like ME, why there needs to be a royal commission into the banking lending sector again. Regrettably, the details I've highlighted are only part of the ordeal ME has subjected us to. We have now lodged a complaint with AFCA, to seek compensation by ME & engaged legal representation. Avoid Members Equity Bank like the plague. They are an incompetent, time wasting, nerve shredding disaster of a company that deserves to be shut down. They don’t deliver on their promises, they treat customers with utter disdain, and they’ll leave you regretting every second you trusted them. This isn’t just a warning, this is a demand: Stay. Away.

If you enjoy sitting on hold for over an hour, day after day, only to realise no one is ever going to pick up — ME Bank is the place for you. Getting the loan? Smooth and fast. Trying to close it? Good luck. Multiple days, multiple calls, same result: nothing. Apparently their customer service only works in one direction.

Wanted to consolidate 2 mortgages (one with Me Bank) and therefore discharge with MeBank as I decided to go with the other mortgage provider. Discharge process with Me Bank was terrible. Discharge was booked for March 27. Me Bank didn’t deal with finalising my mortgage until April 20. They continued to deduct interest payments during this time. … Read more

The discharge statement I finally received was completely confusing. They credited me back for the interest payments but I never received the amount I had remaining in offset. They have been very difficult to contact along the way and have not responded to my email at all about the missing offset amount.

ME used to be bad. 10 year wait for OSKO. Poor customer service. My previous review gave them 2 stars. And yet, those days seem like a breeze compared to how it is now! I can't believe how much worse they've become since the migration to ME Go… Read more

app. It's absolutely shocking. I will be even more shocked if they aren't shut down by the regulator.

Live chat has been closed all year. Call wait times are at least 90 mins if not up to 3 hours. You'll be lucky if you don't get 'accidentally' disconnected sometime while you're on hold too. No callback feature. I have gone through the pain of those wait times six times this year and still nothing gets resolved, the problems just get worse and new ones get added.

In January I merged my split loans. They told me they had closed one of the loans, but it's still sitting there in the app. I have tried all year to get it closed. They keep promising they'll do it, but they don't.

When I went to refinance with another lender, they said 'please explain this zero balance loan on your credit report'. I called ME again in late May - put in a complaint and requested my credit report be amended. One month later: no response to the complaint, and the credit team says they have no reason to correct my record, as the account is still open.

Meanwhile, ME charged my fortnightly loan repayments three times between 19-20 April (neither of which was my usual repayment date). That's an extra TWO repayments. And then they charged again on 30 April (a day earlier than my expected repayment date). Then on 14 and 28 May, they took both of my fortnightly loan repayments out of my everyday offset account as usual, but the payments vanished - never showed up against my loan and who knows where they have gone? So now they have charged me an overdue fee and told me I am in arrears, which they are chasing me for. Presumably this is going to further mess with my credit rating.

In June my payments have worked as normal, so [Content Removed]??

Forget about getting accurate statements. No information in transactions about where they came from or went to. Reference/ details missing, just an indecipherable system-generated code. When you request an interim statement via the app it never arrives. Doing my tax is going to be an absolute nightmare.

It's completely bonkers. Clearly the migration to the app has been an unmitigated disaster. Why have they not thrown a huge customer service team at the problem, to manually fix things? That said, when an agent does eventually pick up the phone, they aren't allowed to send you an email of what you discussed or what they promised, and they don't follow through, so I suppose adding more human beings would be no help anyway.

I have put in a complaint to ACFA and will also call the financial ombudsman.

I cannot wait to refinance away from this bank. I feel so trapped. I'll do anything to get out. I really wish I could give it zero stars. Or lower.

DANGER! DANGER! STAY AWAY!!!

I two payments made into my mortgage that haven't shown up in the statement, 1 a month ago and another more than 2 weeks ago, not able to online chat or get in contact on the phone. Left 2 complaints online, one for each payment, and I'm still waiting to hear from anyone. I will be moving to another bank once this is settled

I've been trying to get my transaction details on my home loan for the past 2 months - the balance is incorrect as I've been overcharged for interest, and even though I've made regular and extra repayments, none of these transactions are not showing on my account. ME Bank have been contacted numerous times but not fixed the issue, so now I'm… Read more

wondering if there are others in the same situation? Is it time for a class action? Surely it is illegal for a bank to not provide the correct balance and transaction information to customers? They have poor and generic customer service with very long wait times to get through - i wanted to give a zero rating as they don't even get a 1/5 from me. I've banked with them for more than 20 years - now very unhappy and very stressed - losing sleep because of this bank!

Warning do not use ME Bank Impossible to contact my partner passed 2 months ago and put the loan on hardship At the time for obvious reasons . After numerous phone calls being on hold for over 2 hrs each call, and this continued for over 3 weeks. Lodged 3-4 official complaints and refered to BOQ , and they escalated for them to contact me . Still… Read more

nothing contact BOQ again told nothing they could do . Need to take it off hardship and restructure the loan . At a complete loss how to deal with this company they are so frustrating a complete joke . Will ring again tomorrow hopefully dont get disconnected again after being on hold fir 2 hrs 20 . Do not use this company

Terrible wait time on phone. 6 hours to answer my call. Yes, you read it correct 6 hours. Lost my whole day off to get on touch and then also no solution to the issue. 3 to 4 hours call waiting is common with them. If you have plenty of spare time or patience to wait go for ME BANK

I do like Me Bank, but not sure what's been happening there lately, since I've been trying to speak with them for days and I have no response after 1h+ holding in the call for multiple days. Where is their staff?

Stay away from ME BANK - I would give zero stars if it were possible. They are abhorrent. Every phonecall to speak with someone, is met with a minimum of 45mins on hold. The longest yet was 2.5hrs! The app chat function has NEVER worked, forcing you back onto the phone and endless hold music. Repeated requests to discharge a loan, in order… Read more

obtain a lower rate elsewhere have been ignored. ME Bank has failed on 3 occasions to settle the loan. The matter was escalated twice, followed by a formal complaint through their internal process. No communication nor action has occurred. In a financial crisis, their conduct is unscrupulous, and shows a complete lack of customer service and empathy...not to mention financial costs.

Being a home loan customer, they switched my P&I loan to Interest only without my permission. On top of it, charged me a late payment fee for a direct debit payment which the bank itself direct debits. Called them but their customer service (sounds like based in the Phillipines) was absolutely unhelpful. Refusing to acknowledge and refusing to fix… Read more

this. I am complaining to the ombudsman as this is completely illegal, esp just changing my loan to interest only on their own!!

No customer service!!! Since being forcibly migrated to MEGo our mortgage discharge was cancelled by the bank with no communication. Only found out by calling solicitors for settlement date. The only human contact numbers available make you wait minimum of 30 mins to put you throught to new MEGo line 2hr9mins and then error message please call… Read more

again. Make sure you have an AFCA account you will need it to get any response. Online feedback form no response after 48 hours. It is now over a week since initial complaint. They have just been dreadful since BOQ acquisition. The only comforting thought is they will all be AI'd out of existence

Settlement of our home sale was scheduled march 27 MEBank missed it they weren’t ready even though we submitted all paperwork 5 weeks ago our buyers are beyond frustrated and we are desperate being trying non stop for 3 days to find out what’s happening with no success hours and hours on hold to be eventually told their team is busy have no idea how to resolve this

I would give them -100 stars if I could. Stay away from them if you care about your peace of mind. They miss settlement date not once, but thrice and they do not have any escalation mechanism, neither for the customers nor for the Home Loan agents. It takes more than 2 hours to speak to their call center people, and they are the most incompetent… Read more

bunch you will come across. I cancelled my top up loan with them, and I have moved on to one of the big 4's. Just stay away from these incompetent bunch

I joined ME over 25 years ago when it was Members Equity. I was a very happy customer and recommended them to many people. I am no longer happy - I am exceptionally disgruntled. Service has declined SIGNIFICANTLY. I now recommend that people actively avoid ME Bank. I have sold a property. Settlement occurred several days ago. ME Bank have the… Read more

money, but have not yet attributed it to the loan. So, I no longer have an asset, but look as though I am still considerably in debt.

I have also requested a breakdown of the pay-out figure. Apparently that could take up to 30 days to receive, even though they had to calculate it for settlement. So, the breakdown exists, but they will not send it through for 30 days: just because they can.

I have: - sent messages via the member portal - I have not yet received a response - lodged a complaint - I have not yet received a response - waited on hold for 50 minutes to be told that it will take time to get the funds attributed to the loan "because that is how long it takes"

I refinanced with them a few months ago with a fantastic rate and cash back offer ,so far everything was very good with no issue or delay , no monthly fees,no withdrawal fee for offset or any other hidden costs Show reply

Horrible discharge process. I have secured a loan from a different lender, as ME Bank could not give me a good offer. To discharge the mortgage for my new loan to settle has become a battle. My lawyer has tried to contact the solicitors of ME Bank, and they said they have not received instructions to effect the discharge. My lawyer writes to ME… Read more

Bank, and all that she receives is an automated response. This is ridiculous. Reading reviews here tells me it is the stock in trade of ME Bank. Unfortunately for me, this transaction has court orders, so the unnecessary delay is costing me money. I would not encourage anyone to take out any loan from ME Bank. So creepy.

Horrible services – How is it that you punish a customer for 20 years with an interest rate of 8.7 %? and yet another bank is offering me a 5.8% fixed for two years. You are offering your customers that take your members package 6.24% for 12 months. What a rip-off ME bank.

The most disgraceful experience of my life – This bank would have to be the bottom of the bottomless pit. We’ve had a home loan with them for 30 years and all went swimmingly until we decided to sell the investment property. They couldn’t get their head around issues concerning the mortgage discharge. Everything went belly up. They harassed us constantly and attempted to charge us numerous… Read more

arrears fees. I have spent in excess of 100 hours on the phone with them trying to resolve THEIR issues unsuccessfully. They’re just a tinpot show. DO NOT GO ANYWHERE NEAR THEM - seriously, they have no idea! ‍♀️‍♀️

Terrible experience – If I could give no stars or a negative rating I would. Never use Mebank for any type of finance at all. The lengths I have had to go through to payout my mother’s home loan is truly disgusting. 3 months and several phone calls later and we are still trying to get this resolved.

Stay away from these scammers – Stay away from these scammers! We started refinancing our loan and got payout letter from ME Bank, which was about $18000 higher than our current balance. We paid about $600 more to make sure the settlements is going to take place asap. Then another shock stroke in, they wanted another $1472 because bank is calculating interest rates on a monthly basis?!. Scammers and nothing else!!! Show details

No Customer Service For Existing Customers – I am a current longterm home loan customer with multiple loans. I attempted to speak to someone in the Discharges area to ask a question about a partial discharge. Called customer service, on hold for over 1 1/2 hours, then gave up. Next day tried again to be told I can't speak to anyone in Discharges, should never have been put on hold the day… Read more

before, wait for a call back, up to a three week wait! Put in a customer complaint on line as the website recommends, no call. It's been over a week. Next stop a complaint to AFCA. There is no customer service, and no offer of help unlesss you have a cookie cutter question.

Poor customer service – I have requested for a home loan payout letter once I paid my home loan. I had to ring multiple times with long waiting over the phone. Finally when I received the document it had the wrong property address on it,which is of no use for me. I have rang them again and I was told it will take another week to sort out this issue. The lady I spoke to hang up on me.

Trying to change terms of mortgage contract with no written notice – I was told that because my mortgage is an "old product" I can no longer fix a portion of my loan. That is, they are wavering from the terms of the contract signed. I was given no written notice of this, it just came up as I was trying to refix my loan. Have lodged a complaint and was told to expect a long wait. I'm looking for a better offer now, why wait! I've been with them for over 20 years, as others here are saying, they used to be great. Show details

I hope you like wait music – Imagine not being able to talk to customer service as an existing customer. Imagine nomore!! 3x 40 min wait times in one day to have my calls not answered. We'll be leaving you ASAP

Service gone downhill! – Waited an hour and a half on hold before hanging up. Emailed the previous day and they never responded. I guess it confirms it’s time to change to another lender!

AVOID – ME Bank has gone downhill since BOQ take over – ME Bank was a decent bank when owned by industry super funds. We bought our first house with them in Jan 2006. But since being taken over by the Bank of Queensland in 2021, ME Bank has gone downhill big time! Here is why: Appallingly long waits for all forms of customer service. Expect to wait for up to ***1 hour*** on phone calls before… Read more

speaking to anyone on their 13 number!! Days to weeks to reply to Online banking messages. Being sent SMS about dishonoured repayments to loans that are already paid down to zero balance. Online banking being unavailable for more than 48hour over weekends. The order of online bank transactions not lining up with Statements, etc, etc. ME Bank know there are problems and have buried their heads in the sand. I can only assume that BOQ are running this part of their business into the ground and the customers are suffering for it.

MeBank, the worst bank in Australia – I hate MeBank now. No branches or online messaging system so all you can do is call. Hold times always over 30 minutes. Waited 40min before giving up this morning then 55min now and counting. They don't protect their customers against fraud and when this happens to us they took 3 months to investigate and then denied the charge back with little… Read more

reasoning. Pass on all rate rises along with the big banks despite promising savings for members based on them being only online. Routinely double debit our account for pay wave purchases. Promised these funds would be returned within a certain amount of business days but they failed to stick to this promise as well. Will request a discharge letter to leave them as soon as I can actually talk to someone. Avoid at all costs.

Dreadful and unethical – Appalling customer service ridiculous security screening making it impossible to speak to the bank about my loan, variable intetest rate set at 8.7% after coming off fixed which was 2% higher than the ME advertised variable, unable to get past security to request adjustment to rate, am leaving ME going to Macquarie where customer service has been… Read more

A1, transfer of mortgage to Macquarie set for 14th March delayed by a month by ME claiming I had requested the delay! Unbelievable and once again unable to speak to a service representative as they wouldnt pass me on the security check- ME bank is a company run by unethical charlatans and liars dont go near them