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ME Bank Home Loans

ME Bank Home Loans

1.6 from 107 reviews · View Statistics

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FirstLast Time Customer

FirstLast Time CustomerGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

No Frills No Service Bank

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Michelle F.

Michelle F.Greater Melbourne (Inner), VIC

Hopeless bank as once existing customer. Been unable to update my home loan. It’s been six weeks and 3rd attempt

published

3 times I have tried to reduce my rate for my homeland. Currently awaiting paperwork to be emailed and so far it’s been six weeks. Very unhelpful and very slow to help you reduce your home loan rate but quick to ring if my credit card is overdue. Very frustrating and hopeless bank once you are an existing customer

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Sal

SalMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

Most expensive rates in the country

published

Just got a letter saying my home loan rate is increasing to 4.3% . Logged into internet banking to call and get pictures of fake chattering teeth . Are your customers a joke to you.

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Stan M.

Stan M.South East Queensland, QLD

Incompetent and arrogant. Don't fall for the cool marketing image!

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D Taranto

D TarantoSydney, NSW

  • 2 reviews
  • 1 like

Hopeless customer service at this bank!

published

I am now refinancing with another bank after the poor I received from Me Bank last year. I have a home investment loan with them which I had to pause repayments during Covid restrictions. Due to the poor training of their call centre staff, I was treated like I was in default and you always wait at least 20 minutes to talk to someone. I lodged a complaint with the banking ombudsman and in the end, they offered $200 to settle my complaint.

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Ciaran

CiaranSydney, NSW

  • 3 reviews
  • 3 likes

Breathtakingly Incompetent

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Jason Smith

Jason SmithSydney, NSW

Slow and hopeless

published

Slow and hopeless would be my most accurate summation. Went through our trusted Mortgage broker to set the finance and after 6 weeks, still no approval, just repeated requests for the same information already provided with apparently no end in sight. We have pulled the finance and this is our first and last time dealing with them. Could not possibly recommend.

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Melissa

MelissaPerth, WA

Would not recommend an investment loan

published

Loyal customer for 5 years tried to negotiate lower rates as paying well above average. Interest free period has also ended. Was advised that it would be easy to reapply for interest only, but rejected. So now stuck paying high rate and principle. I have a second loan with another bank that I am paying a significantly lower rate with and interest only. ME Bank have passed on a small cut, but interest rates are already high so still well above a fair amount. I would never recommend this bank to anyone, my broker can't even deal with them anymore so I have had to myself.

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Scott M

Scott MSunshine Coast

  • 10 reviews
  • 6 likes

Started out great!! Have become bad!!!

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Worst bank and customer service

published

Did a construction loan with ME Bank, sent application through for stage one payment as well as requested documents for the bank to be told it’s been completed and funds will be in building account in 24 hours to then receive a call a week later saying we can’t pay the builder due to a discrepancy with no explanation or detailed reason why. I have been calling everyday for the past month to be told the same thing over and over again that a team leader will call me, I am get to receive any phone call from the team leader or any explanation of what is going on even though we have settled the loan more then 2 months ago. Do not waste you time with this bank!

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Mike T.

Mike T.

  • 2 reviews
  • 3 likes

Absolutely disappointing!!

published

Long waits on the phone, online app is very basic and crashes all the time, very long time to process requests. I was expecting good customer service because it's a small bank but overall it's been very disappointing

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furb71

furb71Sydney, NSW

  • 3 reviews

Very average customer service

published

I have been with them now for some years but find them particularly average in their customer service. Long waits on the phone ("due to overwhelming demand....") when we all know it's about cost cutting. This bank is supposedly owned by unions and industry super funds which is good but from the customer point of view there is no difference. They couldn't care less and are no better than Westpac, NAB etc. Any letter or email I have written to them has been ignored. I think it's time to move my loan as they aren't even that competitive.

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Robert Saunders

Robert SaundersMelbourne

  • 2 reviews

Messed around

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Lucas

LucasSydney, NSW

  • 2 reviews

Home loans

published

It was a bad home loan experience for me. After the the 3 yr fixed period they increased the rates twice while industry rates were going down. They would not negotiate on the rates until I had already decided to change lenders and I gave them ample opportunities. I would not recommend them.

Incentivised ReviewNo
Loan TypeFixed Rate

Disgraceful bank

published

Mebank ripped me off, charging $400 on top of a high rate. When I stopped them taking my $400 they increased interest to 4.75%. 11 years as a customer. Scum.

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Bernie

Bernie

  • 3 reviews
  • 9 likes

Interest rates remains high

published

Borrowed from ME in 2001, the interest rate at the time was competitive as an owner occupier the interest rate currently (July 2020) is 4.47%. Conversations with ME about the interest rate have been to no avail and the costs involved in refinancing have made the option unviable. I have always made repayments on time and have a spotless credit report. Never again.

Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forSecond Home
Herb M.

Herb M.

  • 5 reviews
  • 2 likes

Good initial offer BUT difficult and extremely time consuming communications

published

For an investment property loan ME was absolutely a pain to deal with. At the end of my initial term I wanted to continue with interest only payments. I submitted many documents over after their many requests over several weeks then to be rejected.

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Sharon

SharonCalwell 2905, ACT

  • 3 reviews
  • 3 likes

The worst experience I have ever had

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Incentivised ReviewNo
alison98

alison98Perth, WA

  • 4 reviews
  • 10 likes

Call centre staff rude and incompetent

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Halbeins

HalbeinsPerth, WA

  • 2 reviews
  • 2 likes

Shocking customer service

published

ME bank did not call back for two weeks to discuss quotes or provide pay out figure. Subsequent calls were delayed with related customer service agents not helpful. Call back never happened.

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Questions & Answers

Sam D.

Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

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