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ME Bank Home Loans

ME Bank Home Loans

1.6 from 121 reviews · View Statistics

Reviews

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Poor communication

published

It was almost impossible to speak to a staff member when our fixed loan expired. I rang several times then sent 2 emails and no phone call prior to our loan expiry. I would not recommend. No service provided.

Transparency
1/5
Customer Service
1/5
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Terrible terrible and terrible

published

I’ve been with ME for 20 years. It has taken 4 months and still waiting. For top up approval I have equity in house it’s a very small top up for home improvements. I would not recommend my worst enemy to use this organisation

Transparency
1/5
Customer Service
1/5
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Andy
Please don’t make things worse. It’s my experience shared on a review site. I’m just sharing my experience. Need to be a lot shaper ME the wheel is squeaky.

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Oscar A.
Oscar A.Sydney, NSW
  • 2 reviews
  • 4 likes

Bad Bank, Cash Back offer never paid, Don't believe in Cash Back Offer

published

I have been offered a $3K cash back 24 hrs after settlement; after settlement they told me that the offer will be paid 3 month after settlement; after 3 months they did not paid the offer.

Customer Service
1/5
Application Process
2/5
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
Oscar A.
Oscar A.

I did it Nick, I have been sending my complains through internet banking - messages, all I received is a lies and more lies regarding this cash back that have never been paid.

ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Caitlin T.
Caitlin T.
  • 2 reviews

Slow Service and Outdated Application Process

published

ME Bank is great for banking however they do not excel with home loans. Lower interest rate than the big 4 but you pay the price with the wait times and outdated application process. We had to send our pre-approval application via mail which significantly delayed the process. After 4 weeks, several emails requesting updates on our progress and false promises that the wait times were ‘getting shorter’ our mobile banker finally looked at our application and requested more documents as the ones we sent were now too old. We ceased our application with ME and went to Macquarie who completed our pre-approval in 3 business days. Look elsewhere!

Transparency
2/5
Customer Service
2/5
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Rhino
RhinoGreater Melbourne (Outer), VIC
  • 2 reviews

Still stressed by the experience

published

Had many problems including a change of their system no longer withdrawing loan amount from linked account, talking to representatives who provided false information and these resulted in extra payments and default notices. Also took 13 thousand off the money sitting on top mortgage without notice. Closed accounts without any communication- very stressful.

Transparency
1/5
Customer Service
1/5
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message
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Great service and rates

published

My wife and I searched many financial products via our Financial Advisor, No Fuss Home Loans, and came across ME Bank. Although not the lowest rate, they were quite low, accepted us as borrowers even though we are 'older' people, and best of all accepted our loan application with only 5% equity. The only issue was that the Variable rate lock-in was left out, but this was quickly resolved by ME Bank no questions asked. We found the service was great,-- we did it via our Financial Advisor::
Kathy Dundas [www.nofusshomeloans.com.au]
AND, our conveyancer who helped us with property contracts::
Michelle Nassif [tri-stateconveyancing].
With ME Bank on our side, we had a great team. No fuss, no hassle.

THANK YOU ME BANK !!

Transparency
5/5
Customer Service
5/5
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hey Murray, Welcome to ME! We're glad to hear that we were able to help you out without and fuss or hassle - Jeremy

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Joe D.
Joe D.
  • 2 reviews

Home Loan

published

Customer service is terrible. Waiting times in excess of 30 minutes. I understand in the safety and paper trail world, but modernise your system. The mobile app has improved somewhat and is quicker to load. The online banking features are rather basic and can't access statements from closed accounts.
Still lacking Osko for fast pay.
When you try to negotiate a better loan interest rate, they are all unhelpful until you have put in the documents to refinance with another lender. Refinancing is slow and brokers have to prompt so as not to miss the settlement.
Technologically poor banking system is ME that I can't bear to deal with any longer.

Transparency
3/5
Customer Service
1/5
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Roger P.
Roger P.Sydney, NSW

Hopeless

published

28 days to discharge a loan - it took half that time to get a new one approved.
When I called to check they were unable to find the discharge request.

Incentivised Review No
Loan TypeVariable Rate
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Alex
AlexSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Worst bank experience in 25 years

published
Transparency
1/5
Customer Service
1/5
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Jimbo
Jimbo
  • 2 reviews
  • 3 likes

ME provides the opposite of customer service

published

last year ME Bank stuffed up my redraw facility. Now I have been on hold for an hour so far because they do not answer their phones, and you have to request a loan discharge form over the phone. Forget doing business with this worthless lot.

Transparency
1/5
Customer Service
1/5
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Jim M.
Jim M.Sydney, NSW

rubbish waiting times

published

hold times beyound 30 minutes???? due to high call volumes???? When you want to email your issue, theres a comment, due to high volumes of queries, there may be delays.....go figure hire more staff. For a banking icompany, very poor customer support

Transparency
2/5
Customer Service
1/5
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PamA
PamASouth East Queensland, QLD

Waiting and waiting for my home loan to be corrected

published

Refixed my home loan with ME Bank after three attempted phone calls to get through (eventually just waiting and waiting which isn't easy when you have things to do). After a long phone call to fix it, it's 12 days later and nothing has happened. I'm still being charged the higher old rate and the money I added into my home loan hasn't been absorbed into it. And despite sending two emails, I'm stuck with making another dreaded phonecall and waiting endlessly again. Doesn't make life easy for working people that they only take calls during the same working hours that their clients work. Go somewhere else if you're looking for good service!

Customer Service
1/5
Application Process
1/5
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Customer service does not exist

published

When trying to close out mortgages there is always a delay even after being given six weeks notice. Each time they have blamed someone else however taking the opportunity to charge the extra interest. This has happened three times. It appears to be a trend.

Transparency
1/5
Customer Service
1/5
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No problem

published

Took out my home loan with ME 12 years ago and have had no trouble with the service received. I have negotiated reductions in interest twice during that period and the process was professional and timely.

Transparency
5/5
Customer Service
5/5
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Heath
HeathSydney
  • 6 reviews
  • 7 likes
  • Verified

Frustrating customer service

published
Transparency
1/5
Customer Service
1/5
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Questions & Answers

EyeDee
EyeDeeasked

Hi. which one is quicker - processing a new construction loan or processing our release paper?

1 answer
ME (Members Equity) Bank
Digital S.ME (Members Equity) BankSend a private message

Hi there! So that we can follow these matters up for you, can you please give ME a call on 13 15 63. - Jeremy

Sam D.
Sam D.asked

once you approve a home loan how long before i get the loan documents to sign? & then how long does it take for my refinance from my existing lender (choicelend) to go through? thanks

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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