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ME (Members Equity) Bank

ME (Members Equity) Bank

2.0 from 631 reviews

Reviews

Review distribution

5 star
91
4 star
51
3 star
22
2 star
72
1 star
395

Emba-Lyn R.

Emba-Lyn R.Illawarra, NSW

NOPE just NOPE

published

I have now been with ME 2 years. I am never able to access my money when I need it. Servers are always down or crashed. There are no Names on alot of the transactions especially in Bpay you have to guess what you have paid so cannot ever be used as proof of payment in that respect. I Doubt the lack of fees matters if you cant use the money in your own bank.

Transparency
Customer Service
TopicGeneral Transactions

Emma

Emma

  • 7 reviews

$1200 stolen from my account took 7 days to contact me.

published
Simon Henrich

Simon HenrichSouthern and Hills, SA

  • 2 reviews

great job

published

I have been with ME 3 years very happy no problems thay have not been able to fix very quickly . i have found out to notify ME before i make large transactions and all runs smoothly cheers.

Transparency
Customer Service
TopicGeneral Transactions
Steven

StevenHunter Region, NSW

  • 4 reviews

Unable to have references when paying invoices.

published
TopicGeneral Transactions
2 comments
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Steven
Steven

Its a very serious problem that needs to be quickly resolved


Dion

DionGreater Melbourne (Metropolitan), VIC

DONT BANK WITH ME

published
Transparency
Customer Service
TopicGeneral Transactions, Loan Application and New Account
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Credit Card replacement

published

Is there any bank could replace a new credit card over a weekend like ME bank?
I cancelled my Credit Card due to an doubtful scam on Thursday and received a replacement card on the following Monday in the priority envelope. Very happy with their service.

Transparency
Customer Service
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Lanh, I'm so glad we were able to help you out in your time of need. It's really crap when you're without a card because of a scam or fraud and it helps to get your new card quickly. Thanks for leaving a really great review -Miranda


Vin Lever

Vin LeverMid North Coast, NSW

  • 12 reviews
  • 1 like
  • Verified customer

Good bank I have been with since they started

published

I have been with ME Bank since they started which is over a decade.
Despite no shopfront they have been OK and easy to use. Its easier if you have full time computer access.
Rates for term deposits are among the best out there. Mortgage rates are good and it pays to question the offered rate to get abetter deal.
I have moved locations and towns several times in past years and this has not been a problem.
I as a rule do not like call centre calling but the ME Bank is OK - local and helpful

Transparency
Customer Service
TopicATM Experience, Credit Card Application, General Transactions and Loan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Vin, thanks for leaving such a lovely review! We love hearing that you've been happy banking with ME for the last 10 or so years and that you find us easy to use. Here's to another 10 years together! - Miranda


unprofessional

published

I first used ME a couple of years ago and decided then not to use them again. BUT... they have good rates for term deposits. This time when my account matured I extended but noticed that they had deducted tax from the interest, even though they had my TFN. It`s a chore getting online with them so I cancelled and promise myself never again.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Milo

MiloSydney Surrounds, NSW

  • 9 reviews

Great bank and great service. Stay away from Reduce home loans.

published
Transparency
Customer Service
TopicLoan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Milo, thanks for leaving such a great review. I'm glad we were able to help you out with a lower rate and you decided to stay. All the best -Miranda

Long time customers

published

Weve been with ME for more than 15 years, over two home loans..(newest one only 15 months ago) .it has been 5 weeks since we applied for a 20,000 topup, the hoops weve been made to jump through are ridiculous!! So not happy!!! We are moving...

TopicLoan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Ben G.

Ben G.Northeast, VIC

Transferring between my own accounts

published

Only been with these guys like a month and they have stitched me up on several occasions due to processing times. I transferred from another bank to my ME account and it took 4 days to clear. Earlier this week I transferred too much money into my savings, now its been stuck in limbo for days with no sign of it clearing. These guys are useless. As soon as it clears Im withdrawing everything and shutting the accounts down.

Transparency
Customer Service
TopicGeneral Transactions

John S.

John S.Illawarra, NSW

Not processing salary payment is the last straw

published

I have been with ME Bank for many years and have generally been happy up until recently.

I can barely tolerate their two weeks to cash a cheque (and to credit cash deposited at the same time) via Australia Post (their preferred method of cheque deposit). I can barely tolerate their shutdown and non-processing of transfers on Melbourne Cup Day - a working day for the majority of Australians.

I can't tolerate their non-crediting of Australian Public Service salary payments on the due date.

Goodbye ME Bank, I will be taking my business elsewhere.

TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Aaron V.

Aaron V.Sydney, NSW

This bank does not care about their customers.

published

I know most banks are the same but these guys are useless. They flat out refuse to embrace technology which is now industry standard. They are years behind their competitors (bigger and smaller). They have been giving the same excuses for more than 2 years. They do not have apple pay or samsung pay or Google pay. No instant transfer option is available. For years they tell me it's about security and my protection. That is rubbish. It is because they do not want to invest in the tech. Customer for 4 years. Moving banks now.

Transparency
Customer Service
TopicGeneral Transactions
2 comments
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Aaron V.
Aaron V.

Rubbish


jfk

jfkbrisbane

  • 2 reviews

unethical

published

I've been with the bank for 15 years and they have screwed us over for the past 8 of them by charging annual fee that doesn't transfer to lower interest rates on multiple home loans. Poor customer service and no loyalty to long term customers.

Transparency
Customer Service
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Leeanne

LeeanneMetropolitan Adelaide, SA

Unprofessional and inconsistent advice

published

Was with this bank for 4 yrs until I refinanced mortgage. They miscalculated interest and owe me almost $500, to which they’ve now held for 18 business days!! Calling Ombudsman

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Leeanne, I'm really sorry to hear that this discharge has dragged on a little longer than expected. Please feel free to inbox ME with your best contact details if you'd like us to look into this for you. -Beck

Shirlgirl

ShirlgirlSydney, NSW

GOOD CLEAR SERVICE

published

I am an ELDERLY member and have always received excellent help over the last 6 years . This morning October 12th 2019 I talked with KEVIN he was very helpful in explaining the new tap and go programme for my savings and the new interest rates. All rates are going down but ME bonus is steady / constant unlike others only for 4months and then disappears. Good service better than other banks I have had my savings with with.

Transparency
Customer Service
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

teddies

teddiesCanberra 2600, ACT

  • 13 reviews
  • 11 likes

Great products, so so customer service

published
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Mediocre

published
Customer Service
TopicBusiness Banking and General Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

CJ1

CJ1

  • 2 reviews

ME Bank is excellent for simple banking without fees

published

I have banked with ME for around 15 years, taking out 3 home loans with them and maintaining a credit card, and I can recommend them for their service, interest rates and responsiveness. They don't charge many fees and although there may be some minor drawbacks to an online, vs bricks and mortar bank, I thoroughly recommend them for all banking needs.

Transparency
Customer Service
TopicATM Experience, Credit Card Application, General Transactions and Loan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hey CJ1, were thrilled to hear that you've been having a great time with ME! Thanks for taking the time to let us know your thoughts and please don't hesitate to get in touch with ME if there's anything we can help you with. Beck


Annie S.

Annie S.Metropolitan Adelaide, SA

Life Line

published

I have been with ME for the longest time. Every time I need help they help immediately, without question and let me talk about what is going wrong. My income was suspended for several months a few years ago and they advised me how to get my home loans suspended, they showed me how to reduce my home loan payments by splitting my loan. I have never had a bad call. Thankyou

Transparency
Customer Service
TopicATM Experience and General Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

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Questions & Answers

RMM

RMMasked

Does your app and online banking regularly drop out and stop working, especially both at the same time? I am currently not able to sign in on either platforms and am not aware of planned scheduled services?

1 answer
Emma
Emma

I have had no issues with the APP on my phone. That has been fine for me.


Bernadette

Bernadetteasked

With tap and go is there a charge?

1 answer
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Bernadette, ME does not charge you to tap & go! Sometimes a merchant might have a surcharge to use your card at their establishment, but that's more of a venue-specific charge rather than a usage-charge. Let ME know if you have any other questions today :) -Beck


dan t.

dan t.asked

Was using my Frank credit card online a few things in one night went to use it again said card was invalid, checked app the ccard has completely disappeared from my my accounts online, where has it gone

1 answer
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Dan, I'm sorry for the inconvenience of this one. We had some server issues on the weekend which meant that cards disappeared from internet banking for a few hours but everything should be back to normal now. If you still can't see your card please get in touch with ME so we can have a closer look into your account for you. -Beck


Get an answer from our members and ME (Members Equity) Bank representatives

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