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ME (Members Equity) Bank

ME (Members Equity) Bank

2.0 from 651 reviews

Reviews

(94)
(52)
(22)
(76)
(407)
  • Transparency
    2.6 (73)
  • Customer Service
    2.4 (104)
  • Topics
    • General Transactions (71)
    • Loan Application (31)
    • New Account (19)
    • Credit Card Application (11)
    • ATM Experience (10)
    • Business Banking (5)


Good customer service

published

very helpful staff solved problems and suggested better solutions. Have been with bank about 2 years in to process of transferring all banking to them. They have been very reliable to date

Transparency
Customer Service
TopicGeneral Transactions and New Account

Edwina

EdwinaSydney, NSW

  • 3 reviews

Lack of accuracy

published

There’s lack of accuracy of providing informations to customers through phone customer service Providing faulty informations regards to eligibility requirements to apply for
opening bank account such as residency in Australia. Bank transactions is inconvenient as well

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Rick

RickHunter Region, NSW

  • 2 reviews

Frustrating, slow and inconvenient

published

Mobile app and online banking are both very inconvenient (eg transactions are not listed chronologically) and often offline. Customer service line is almost always "experiencing unusually high call volumes". Customer service is polite but inaccurate or misleading, especially with regards to timeframes. Communication between teams/departments seems limited.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
frank

frank

  • 4 reviews

Good bank just not really keeping up with technology!

published

I have been with Me Bank for about 3 years. I found the customer service fairly good, responsive and helpful and no long delay to talk to someone. Saving interest rate is among the top 3 in the market and I am happy with that. Things that I am not too happy is the app is slow and quite basic, there is no NPP fast payment, apple/android pay, and when you send payment to someone I cannot enter meaningful description and receiver only read some meaningless letters/numbers which is quite annoying. Me bank has to be responsive to the modern banking or they would be left behind. I am not sure why they are so behind in this area. I hope Me bank management listen to this cause I am so close to give them 5 star.

TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Terrible, dishonest, unhelpful - stay away

published

When setting up our mortgage we applied for total lending of LVR of 90% INCLUSIVE of LMI (to get the good interest rates - the only reason we went with them).
Instead they added the LMI on top of the lending, and lumped us with the far worse interest rates, and are now "over-charging" us over $450 a month in additional interest payments compared to the rates we had asked for!
This is not what we had asked/applied for, is completely dishonest behavior, and to make it worse their BDM and customer service have been little help in trying to resolve this so far. Still trying to resolve and happy to update once a resolution is reached.

Transparency
Customer Service
TopicLoan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Ben

BenMelbourne

Closed Account Without Notice or Explanation

published
Transparency
Customer Service
TopicNew Account
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Cameron

Cameron

  • 2 reviews

Absolute Trash!!! internal finance will take over 4 months and leave you on a higher Interest rate costing roughly 2000$

published

Absolute pure filth!!!! Been with the bank for years, never met a more inept mob of pr**s I’m a pretty placid person and it’s hard for me to say this about a bank. I have refinanced twice with this bank. Once being an it issue on there end which dragged out causing. Me to go on higher rate for 3 years. Costing me $$ no compensation.. second time it dragged out so long my mortgage broker had to call up only to find out the paper work was just sitting there completed on their desk. Did I mention I am already a customer with the bank it shouldn’t take over 4 months to process. I had perfect credit record, and still took this long.. banks talk about interest rates what about dis-interest and did I mention that this company is total trash can...

Transparency
Customer Service
TopicLoan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

PFD

PFDSydney, NSW

  • Verified customer

Been great, still ok, slow to catch up

published

I've been with ME for many years, and while there have been glitches in our relationship, generally they've been ok.
But they have failed to implement the New Payments Platform.
Their mobile app functionality is limited, at a time when everyone does everything by phone.
They have good products, but not necessarily better than other providers. I'm using ING (great app, NPP, cheap international transactions), and CitiBank (fee-free International transactions, bit app is bad and no NPP) more these days.
I'm discharging my mortgage with ME at the moment and it's going smoothly. I'm keeping my account with them to receive payments and pay bills.

Transparency
Customer Service
TopicBusiness Banking and General Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Meets all of my needs!!

published

Have been surprised to see such negative reviews. My experience is close to faultless. I've had products with ME for well over 10 years and I enjoy great bonus interest and better rates than I can find elsewhere, and easy online banking experience, and on the rare occasion that I need to contact them, I have always found the customer service very friendly, professional, responsive, helpful - a positive experience.

I was initially a bit worried about only having an online bank, but I soon realised it was just fine and then closed my remaining account with my previous bank.
I am extremely happy to have all my banking with ME and highly recommend them.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Chrissie, thanks for such a lovely review. We're super glad that we're able to meet all your needs and I hope you'll continue to be happy banking with ME. Thanks again -Miranda

Shane . T

Shane . TGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Reference issues

published

I have been receiving overdue notices due to companies not recognising my payments due to a ongoing glitch in MEs online banking system - the reference field is not working properly. Incredibly frustrating to having to check payments and then reconcile with the companies. No comms on this from ME and no timeline for rectification. Time for me to move on I think

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Kim

KimSouth East Queensland, QLD

ME Bank - the best experience to date

published

Their customer service is first class they have always resolved any issues i have had first call or within a few days which compared to another banking institution in my experience is much much more efficient. They have modern and 'relatable' sometimes quirky advertising and their approach feels more personal which i like.
I am extremely happy with these guys to date! 5 stars!

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi there Kim, thanks for leaving such a lovely review. We're thrilled that you're so happy banking with ME and I hope we'll continue helping you out when you need it. Thanks again and have a lovely weekend -Miranda


Behind the times

published

We have been with ME for nearly 20 years. What was a dynamic customer focussed company has become a dinosaur. No Apple pay, poor customer service and no new ideas.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

ME, the bank for you....

published
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Katy, thanks for your review. I'm so sorry to hear that you had a difficult time with discharging a mortgage and as a result you'll no longer recommend ME. Please let ME know if there is anything we can look into for you. Sorry again
-Miranda


Mick A.

Mick A.Greater Melbourne (Metropolitan), VIC

Worst bank just consistently poor online experience

published

Online banking experience is terrible. Just slow and difficult to integrate with anything else. Tap and pay transactions take days to reconcile. If you want to use any modern features available at say ING, or any other bank, forget about it. I transferred my mortgage there last year, and it's the worst decision I've made, I cannot understand their mortgage calculation, it's ridiculously complex. It take on average a minute just to VIEW my account balance on my mobile. I have a major dislike and cannot wait to move somewhere else.

Transparency
Customer Service
TopicATM Experience and General Transactions
2 comments
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Mick A.
Mick A.

You e been telling me you’re working on improving the experience for over two years! How many people do you have working on it? 2?

Extremely slow

published

I have been with this bank for 6 months now. The app is extremely basic & slow. Transactions are also very slow when sending/receiving (Often taking 5 full business days!) Whilst interest rates may look appealing in comparison to other banks, it is not worth it in my opinion.

Transparency
Customer Service
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Sophia

SophiaMetropolitan Adelaide, SA

Absolute ball breakers

published

My husband has been with ME since 2004 and in the beginning it was all ok. Now that we are needing to refinance due to our circumstances, they are delaying everything. Making problems for no reason and we need to go through hoops to get out of their trap. SICK AND TIRED. We need settlement to go though by the 6th of January and they refuse to do anything until after the 17th DISGUSTED! We have commitments we can't break and all you have done is made it difficult! Anything to slug you the last bit of interest.

Transparency
Customer Service
TopicLoan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Morgan

MorganFar North Queensland, QLD

Horrible experience

published

Totally unreliable, incredibly slow and highly unorganised. Attempted to apply for a personal loan but someone in their office that I had spoken to over the phone had changed the residential address I had originally put on my application which caused huge confusion and now it’s been over 2 weeks since I started the application and got “conditionally approved” on the same day, that I’m not even going to bother with such a company now

Transparency
Customer Service
TopicLoan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

A V

A V

  • 5 reviews

Great bonus rate 2.05%

published

Very happy to switch to a flexible savings account that earns me a high interest rate of 2.05% compared to 0.10% my current account was giving. Really like the app to check my balance etc too

Transparency
Customer Service
TopicGeneral Transactions and New Account
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi there, we're really happy to hear that you're enjoying banking with ME. I hope the bonus interest offer and app keep working for you! Thanks for you lovely review -Miranda


Matt M.

Matt M.Gippsland, VIC

Absolutely Hopeless

published

We have banked with them 20 years. They have got worse each time we buy or sell. They can't be relied upon to adhere to settlement dates or any other timelines they promise. They lose paperwork and emails.
Our loans are fixed and cross collateralised. If not, we would have got out years ago. Their interest rates were very competitive so we put up with them.
As soon as our loans come off fixed we will be going elsewhere.
Our mortgage broker refuses to take out any new loans with them.
They won't give the same low interest rate to long term customers as they do for new ones.
Can't wait to be rid of them.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Chris

ChrisSouth East Queensland, QLD

  • 2 reviews

Don't deal with these guys

published

I have been with this bank for over a year now, totally unreliable bank. For my builders final payment there was a Negative Variation and Bank manged to get the house undervalued with probably a company in their pockets, just as unreliable and dishonest as ME Bank. Now they want me to pay additional Mortgage insurance for managing to get a discount from the builder where no structural or inclusions were changed

Transparency
Customer Service
TopicLoan Application
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Chris, I'm sorry you've had this experience. If there is anything I can look into for you, please feel free to send a private message through Product Review and we'll give you a call. Sorry again -Miranda


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Questions & Answers

Chelsea wood

Chelsea woodasked

what time do me process centerlink payments ?that were sent on Friday?

2 answers
Fired Up
Fired Up

Check with the bank

ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hey Chelsea, so we process Centrelink payments as soon as we get them. Generally speaking, Centrelink payments are received from the Australian Government early morning, so for you, you'd expect to receive your payment first thing Friday morning. I hope this helps clear things up with you! -James


RMM

RMMasked

Does your app and online banking regularly drop out and stop working, especially both at the same time? I am currently not able to sign in on either platforms and am not aware of planned scheduled services?

2 answers
Emma
Emma

I have had no issues with the APP on my phone. That has been fine for me.

ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi RMM, we have had a couple of issues this last week, but on the whole both internet banking and the mobile app are up and running :) We do post on our social channels when we're having trouble, so if you're ever wondering if it's down for some reason you can check Twitter or Facebook for updates. -Beck


Bernadette

Bernadetteasked

With tap and go is there a charge?

1 answer
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Bernadette, ME does not charge you to tap & go! Sometimes a merchant might have a surcharge to use your card at their establishment, but that's more of a venue-specific charge rather than a usage-charge. Let ME know if you have any other questions today :) -Beck


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