Would never recommend ME - Not even to my worst enemy.
This company is the worst ever to deal with. They hide their business behind a computer screen and their customer service is absolutely appalling. They do not have a single branch in any state except Melbourne, so it is virtually impossible to sort out problems with your loan if you are in any other state. When you phone Melbourne with an issue, they claim that they will follow up on your concerns or problems and then nothing further occurs. When you ring a month or so later after waiting for the follow up that they promised would arrive wit...hin a week, they play dumb, and claim that there wan't any record of your conversation, or alternatively, they claim that someone else must be at fault and therefore, they will follow up for you - BUT THEY DON'T. Don't waste your time with this company, they are completely incompetent.
2021 and ME Bank take 10 days to clear a cheque??
I have been an ME Bank customer for many years. I banked a NSW Government cheque expecting it to clear within 4 to 5 days. After 8 days my enquiries with ME Bank revealed that they only have a handful of staff that clear cheques twice a week and cheques deposited with ME take 10 days to clear. Even back in the 80s cheques were usually cleared within 5 working days. Come on ME, get with the game and bring your policies, practices and systems up to speed.
Customer service team is the worst I've EVER dealt with.
I really can't wait to close my card with these people. When I had my card stolen, their customer service team lacked any empathy, and actually made me cry on the phone because I was simply trying to get some statements for the investigator and they would not help at all. To make matters worse, i couldn't even cancel the card, as it was stolen on a Sunday morning, and they don't have a phone service on this day. When complaining, I was advised "oh but you can just do it online" yeah... but my phone and other belongings were stolen and I wasn't ...home so the only thing I had access to was the mobile phone the cop lended me to call my bank. They took over 90 days to refund me my money and that was after I asked the investigator to call them! Every other bank was able to assist me within a week. Don't bank with them. I tell everyone who asks about their crappy practices. Oh and if you miss a payment they'll be calling you like you stole their money, but when you need help, ME bank and their entire team are the WORST people i've ever dealt with. Can't wait to pay off this card and close my account.
Daniel provided excellent customer service today over the phone.
I spoke with Daniel at ME bank as I inadvertently got the wrong phone number and he was kind enough to transfer me quickly to the right business, RACQ. Much appreciated. I rang from Brisbane so I hope this identifies the right Daniel.
I have been with ME bank for a bit of time - called the bank to discuss the current interest rates that are as twice as other landers.
Lady I spoke to initially was really nice but the decision was not with her. Response came that “on their desktop valuation I still sit above 90% LVR and they are not able to reduce it”.
My broker obtained an updated valuation, which clearly indicated that my LVR is far less than 90%.
ME agreed to look at that and I emailed the photos of the two main pages – it was not accepted and I understand that.
Unacceptable time frame answering secure mail
ME Bank take days to answer secure mail. Not acceptable. Should be same day service. Then when they do answer takes days again for them to respond to the reply.
Ethical, Progressive and Excellent Service.
ME Bank has been fantastic, at first I was nervous to switch from Commonwealth Bank as I'd been with them since kindergarten (25 years ago) . Due to unreasonable fees from CB and the long list of pros to moving to ME Bank I finally made the switch, ethical and amazing interest rates I have never been happier with my bank choice, their customer service has also been amazing when I needed to contact them the past 2 years.
I have to close to my account to me bank. 3x on different occasion that I transferred money from my other bank account and it never arrive! On some occasion it arrived but somehow this 3x transfer did not when I did not change a thing all the same aside from the amount. This is very terrible for a single mom like me losing $.
Do not use me bank. Stay away from this bank.
A good bank to have in the wallet
I started with ME Bank 8 years ago when needing a mortgage for an apartment. Experience is generally good at most times of the year. But this falls away at peak consumer use times - eg Christmas - and website, mobile apps, internet banking falls in a heap.
Never had a problem with Me Bank
I've been with Me Bank for over 10 years and have never had a problem with its products or services. Unlike the mainstream banks, Me actually pays some savings interest! I've corresponded with the bank via their website and received prompt, helpful responses. Unfortunately, Me Bank isn't in the Osko fast payment system and doesn't provide reward credit cards.
frustration! .Applied for Home Loan. 7 day application process took 5 weeks and every time i call them. They say it is in the quee and will be looked at tomorrow.
How many tomorrows have passed still no answer
İ have waisted my 5 weeks with them.
If I could put no star I would!
NEVER, NEVER AGAIN!!
Never have I ever been so stressed in my life. I called to get a payout figure and pay the personal loan out as a requirement of my mortgage. I explained this to ME Bank during our phone conversation, that the fund would be coming from a 3rd party to pay it out, once this hit I would then close the account. Not sure what happened, but ME Bank took the outstanding loan amount from my personal bank account which then left in in a massive $6k negative with no money at all for the weekend.
No resolution at all other than, the...
Least Trustworthy and worst customer service!
Have had home loans with ME Bank since 2000 - so 20 years. When they were Members Equity they used to be great, but somewhere along the line they just got an ego. After the scandal earlier this year, and more recently the most ridiculous attempts at customer service, I would not trust this bank with anything! There are better banks out there!!
I wish I could give them ZERO stars. BEWARE!
I cannot stress to you enough DO NOT GO WITH THIS BANK. The process was an absolute nightmare from start to finish. To begin, our lender stuffed up basically all of our paperwork after we signed the contract which delayed our settlement. Trying to contact the bank for indiscretions with our payments was a nightmare. We had a fixed rate only to then be told there was a system error and our payments had reverted to variable. This took weeks to rectify and the surplus funds were not credited to our account as they were of the belief the system err...or was “out of their control”. We had issue after issue and decided to refinance with a better bank with a much better rate. Well, this was absolute chaos. As described in the PDS there were several fees associated with breaking a fixed rate. This was not an issue as we understood our terms and conditions and we set the money aside waiting for settlement. They delayed settlement three times and when settlement was finally due to occur, they attempted to charge us nearly $4000 extra and were charging us three solicitor fees when it took the work of one. When I called to discuss this, the operator was abrupt, rude and condescending. The operator (Carl) was insisting it was my mistake even though I had the previous break cost paperwork which clearly proved that this was a mistake on their end. After speaking to eight different people (as this is what you have to do to get a correct answer as they all believe they are right and have no idea what is going on), they came to the conclusion that this was another system error and the right fees were adjusted. That is only the half of it. I lodged several complaints and I am yet to receive any form of correspondence from an employee of ME Bank. Unless you want to experience an absolute nightmare, extremely poor attitudes, 50 different stories every time you make contact and be consistently shown that employees are competently incompetent and lack the knowledge, training and skills to be able to provide factual information, DO NOT choose ME Bank.
Worst bank I have ever dealt with, they are crooks.
Do not do business with these people they are absolutely The worst bank I have ever dealt with, after two years and a lot of money invested with them their customer service is so terrible and rude absolute disgrace
Definitely Shouldn’t be called a Bank
Without doubt ME would be the worst Bank in the country, the service is deplorable and the staff the rudest.
Wait times are over 40 mins most days and there still blaming Covid for there poor service.
Please if you have any self respect give this organisation a wide berth.
The banking ombudsman should close this rabble.
Last week I could not log-in to my accounts! Called ME bank to find out what the problem is. All my accounts had been closed, credit card too. Turns out deceased estates think I am DEAD!! Someone with a similar name died and MY accounts were closed. This week received a new credit card (it says my name ESTATE). ME bank I am still not DEAD,,grrr. After the redraw debarkle I thought they may improve. APPARENTLY NOT. Not Happy ME!
- Verified customer
2 year customer. We should sue for false advertising. Poor customer service, excruciating wait times, poor internet service, archaic application and information sent via post, horrendous safety of info with files being lost and put into another clients folder.
Early discharge of home loan was only way to leave...has taken over 6 months of 'communication' and we are still facing further delays. We are feeling like the mortgage term will be nearly through before this is sorted!!! Bloody ridiculous.
I’ve not even been with this bank long enough to get me card sent opened the account transferred funds from my normal account went in straight away then did a large amount and it’s gone missing after talking to my normal bank they have definitely received the funds then did 2 smaller ones and they went through every time I speak so someone I get a different reason none of which result in me getting my money
Lost money through direct credit transfer
You would think moving money between two accounts within the same bank would be safe, easy and quick not with ME bank, the investigation is currently ongoing to find where my money left my account to be transferred to my daughter's. After being told each time I called it takes 2 days and the BSB is not a problem that it has changed, I am now told the BSB is a problem and it takes 3 days. Team Leader not available to talk to me so "someone" will call me back. It's annoying the money can leave my account so quickly but be held in suspense acco...unt so long before being deposited into another ME account. Update Finally deposited but no call back, email or message. I realise I love this bank when I don’t need to transact, savings work well it’s just the banking business side that is the problem.
Questions & Answers
Why do ME bank promise you something on one call and when you ring bank again you get told something completely different and are told " it changes each day that you call" and the call centre person Biannca is unhelpful and disinterested, telling you she is in the loans section today yet other times you are told that you can not speak to the loans people as they are admin and do not take call. It obviously changes depending on the circumstances.
There appears to be zero consistency in their answers. You, now, rarely get to speak with the same person twice. We went through 4 mobile mortgage brokers for a simple construction loan, and all failed, (one did die during the process), which we were not informed, of so I was continually calling the mobile of a man who was deceased. We are negotiating our way out. It is a shame as ME were excellent when we first joined them
Why was my post Help for the dissatisfied rejected? It was an honest attempt to give people a path to making contact with ME Bank. A reading of the Reviews shows lack of contact is a major problem.
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