ME (Members Equity) Bank

I am so excited I can almost close all my accounts with this bank as soon as they finish discharging my homeloan. My comments are the same as most others, used to be good years ago, but now their systems are atrocious. While the staff are well meaning, they are obviously let down by the systems and there is just no communication. You are faced… Read more

with long wait times (with no callback facility most forward thinking companies now have) they use your time and the person you get through to often cant help. Alfred there online banking butler needs to be retired - you hand over all your information and then they simply ask it again anyway. Emails go unresponded to, even if you follow up. Will be glad to close the accounts and move on, but dreading the process of actually closing them.

I was a proud customer of ME bank for over 30 years, since the 1990's and I recommended them to others including my daughter when she first bought a home 10 years ago. Since being bought by the Bank of Queensland the service has declined to an appalling level. Two days ago and again today, I rang to report a suspected fraud/scam. I spent over 5… Read more

hours on the phone waiting due to calls ending abruptly twice (by ME - not me) and having to ring again and repeat the identity process. Today was the same again and I achieved no outcome yet my call was ended by the operator. Despite requests to provide information on how I could raise a complaint or be directed to a team leader I was given no information. The bank is absolutely nothing like it was. I will be making arrangements to bank elsewhere.

I spent the whole day on the phone and chat, and I'm not exaggerating, to sort out transfer of funds. The most frustrating experience ever. The service has declined drastically since they joined BOQ. I have decided I'm going to close all my accounts very soon. Appalling service. It's not ME anymore its You and your way to frustrate and stop… Read more

people taking what belongs to them. Shamefull. It once was a great bank now its a disgrace. Would not recommend it at all. I could not even get a manager on the phone to complain. They kept fobbing me off.

ME bank unstable bank avoid – ME bank is an incompetent bank and will not look after you Within the last month I have had mine and my husbands cards stop working, I couldn't transfer money btw my accounts, I couldn't receive income, I couldn't even pay bills or pay certain… Read more

shops. It was awful. I have spent so much time on the phone with customers support who have no idea about what's going on and it's been 2 weeks. Current companys still cannot take funds out of my account. IAM STILL RECEIVING OVERDUE NOTICES AND PENALTIES. ME bank are sending me overdue notices for the loan I have with them. It's crazy.

I have just recently found out that MEbank has restricted our accounts without any warning and with no reason. And they have no idea why, because there are no notes. I am thinking the bank is not professional.

This bank has no respect for their customers and do not look after you. I have had a horrible experience with this bank and made a fool at the shops.

Other issues with this bank I have had over the last 1-2 years I have been with them. 1. Long waiting times and they disconnect. You sometimes never get through. 2. All support calls disconnect at some point during the call, you must tell them to call you back if it happens. 3. They didn't make my account offset, found out after 12 months accidentally. 4. Support team members sometimes don't call you back. Most of them are pretty good though.

I hope this stops other people having to go through what I have been through over the last 2 weeks and still continuing.

Just an update 12.3.25 (the above comment from me is from September 2024).

So in the end we gave up and used a different bank to pay our childcare and other facilities. It took months to get functionality back.

We have moved our loans to another bank with a higher interest rate just to get away from this bank. We are so much happier.

Some of the support do care and try their best but the foundations of this bank is unstable and I just couldn't trust them anymore even if it came at a higher cost to me.

Goodluck guys

Very poor service called for first time to get an answer after 58 min they said we will transfer you to a right person.had to disconnect the call. Called again today after one hour ten min I have t disconnect. Show details

COSTLY EXPERIENCE – ME BANK used to be a FABULOUS bank until they sold out to BOQ (controlled by CBA), now they are just like any of the BIG 4. No customer care or very little, very average Mobile Bankers, either poorly trained or WORSE, no care for the client… Read more

whatsoever. Cost us $14k when our settlement delayed (AFCA is another story). Our banking industry SHOULD NOT be dominated by the Big4, they DON'T CARE about the client.

I have been a ME Bank customer for more than two decades. In this time I have probably been exposed to most of ME Bank's products and services. Overall, the service is definitely positive, and recently a pretty smooth transition to BOQ reinforces this view. ME Bank however, needs to be aware that waiting times are blowing out, and the addition of… Read more

BOQ products and services only make it more important to have sufficient resources to meet customers needs, not just in the transition period but also into the future. Don't fall into the trap of the big four, who adequately resource their selling areas, but starve their customer service areas because they do not bring in direct income. Overall, pretty positive in an increasingly complex and competitive environment.

I recently had a terrible experience with ME Bank regarding the bonus interest. I had to call the bank many times to resolve the issue. However, one of the telephone assistants, Clodia, was very helpful and extremely patient throughout the process. Clodia promised to call me back to save me from waiting in the long queue again while setting up… Read more ·  1

another account, which I also had issues with. She kept her promise, called me back, and made sure I was satisfied with everything. At no point did she try to rush or intimidate me. Her service deserves a gold medal. Yukiko

The team at the credit cards dept are absolute legends, real professionals that listen and provide solutions without the fuss. Show reply

We have been with ME bank for more than 20 years and until 2022 it was a wonderful bank. Absolutely no issues with it and had excellent customer service. Well, what a 'transformation' it's been. Terrible. Such a difficult transition with the credit/debit cards, greater difficult navigating online, and the tax mess that we have experienced as I… Read more

write with different estimates of interest appearing in the same account on the same day..what a worry..literally seen 50k wiped off our account within 12 hours..We've had enough..Bank of Queensland. Hold your heads in shame. You have ruined what was a wonderful bank.

That was hard work! Product sounded good: no international fees, and good term deposit interest. But.... absolutely ZERO functionality when it comes to internet banking. Not possible to add my TFN, advise upcoming travel or send secure messages. Everything is App only. I do NOT want all my details on countless Apps. Not doing it. Phone call was… Read more

answered quick enough, but when he could not help me either, I decided to close the account again. Apparently, I can do this on the App.... I DO NOT WANT THE APP. I just want to internet bank. This should not be so difficult!!! Mercifully, when the call was cut off, he did call me back and eventually closed the account for me. Hopefully.!!

ME bank is the subject of scammers (which they acknowledge on their website). I have previously received a questionable text, and today two emails representing themselves with the ME Bank logo and other text. Both emails contained accurate and inaccurate information which is very troubling as it would suggest that personal banking information is… Read more

being obtained from unauthorised bad actors. Both emails provide a link to MEGo if you think these transactions are incorrect (a standard scammer tactic). I attempted to report this by contacting their phone number 131563 on their website (NOT a phone number provided in the emails) and was met with an individual who came across as unprofessional, disinterested, with stilted and very long pauses of silence between questions....I was so uncomfortable providing details that I eventually terminated the call as I felt like i was actually talking to a scammer given his telephone manner, not someone who worked in a bank. You have to question ME Bank's seriousness to potential scams to their customer base which are represented in their name when they direct you to their generic phone number for ALL banking needs and you are serviced by someone who has no conversational skills in handling a matter of a serious nature. I lodged a complaint although I suspect it will do little to change their ways.

Clearly this bank is really struggling, avoid. The wait times to speak to customer service is close to two hours. When I did get hold of someone, they said that department I required was busy and it would take six days for them to get back to me, it was a fairly straightforward request. Other banks offer better interest rates now. When I started with this bank 15 years ago it was great, now it's dreadful. Don't do it to yourself.

ME Bank is working hard to rid itself of any remaining customers. ME cancelled all existing cards and sent me a new one. The card has been declined twice over the past year (not due to funds). I rely on the card for cash and buying food as ME has no branches. I phoned ME on the listed number to have the card reinstated for the second time in one… Read more

year. Two phone calls later at international rates over more than one hour to foreign call centres, passed from one operator to the other with limited English, at least 8 times giving my name, residential and email addresses, date of birth to computers and to apparently live persons. I eventually get passed to a fourth (or was it fifth?) operator who answers with 'Virgin Money' who says I have to call ME bank! He puts me on hold for 5 minutes then he returns tells me again to phone correct number and hangs up on me. I was always polite and patient beyond reason, not abusive or yelling - he just terminates the call. From a now hungry 20+ year ME customer with no access to his money.

My home loan fixed term is ending this month tried to call them 5 times, waited on call for 90 mins before get disconnected. They really don't have a customer support team. Keep it in mind, they don't have a email to contact, you need to live with the phone which I was never able to get connected Show details

As others have stated, ME Go is useless. Transactions on my home loan are missing from the phone app (but the balance seems correct!?). I cannot check through online banking because I have now been locked out. It seems not only was my password incorrect but so were the answers to all of my secret questions...they were not!!! Now I am going to have… Read more

to spend an hour on the phone regaining access. If I could move my home loan elsewhere I would. I've been a loyal customer for 10 years but this is a joke.

We have a land settlement next week so needed to increase my payment amount to $405,000 for a one off payment. This required to first ring ME Bank then send written confirmation which included the payment template from our conveyancer. The payment was initially approved then three hours later returned to our account which was then locked. I have… Read more

rung them three times in the last three days only to be told someone will ring me back and this has not happened. As a result, if the settlement is not paid we will be charged 14% daily on the balance or around $140 a day. We have done everything they requested and I will close the account with the ME bank if this is not resolved to our satisfaction.

I have been with them for a few years until about three years ago when I started having issues with my account with them. They keep telling me that my account is either closed or it’s locked while not doing anything about me still receiving emails about bank statements from them. And u have called them multiple times these past three years (even… Read more

though it’s probably not as often as most people would all them) Do not recommend being with them at all.

I've been a client for over a decade. Dreadful customer service. They block cards based on unusual activity when it doesn't exist and force you through endless hoops to fix it. The app is near useless. Although it's a secure site, doing anything significant including opening new accounts requires you to leave the app and prove your identity via the website. I've now gone elsewhere.

If I could give 0 stars I would. Do not use this bank, I have only been with them for 2 weeks and they decided to put a block on my online saving accounts. When i rang them I was told for some reason that they couldnt tell me they have decided to close my account, with money still in the accounts they said I will recive a cheque in the mail. What a joke Show details

waiting time to talk to a customer service person is more than 1 hour. this clearly shows the respect they have to a customer. is it a single employee running ME bank customer service? Show details

I've tried 3 times to get through to their customer service line, ridiculous over 1 hr waiting, I just give up. It never used to be like this, what has happened? Been a customer over 10 years, thinking about ditching them.