ME (Members Equity) Bank

If I could less than 1 star I would. I have been a ME Bank customer from when they were Super Members Home Loans. I have been calling for weeks, spending hours on the phone trying to talk to someone about increasing my minimum mortgage payment to what it was before the change to ME GO, something that I could previously do online. The change to ME… Read more

Go has been a disaster and there is a total lack of customer service. I lodged a complaint weeks ago about the service and haven't heard anything about that. They must now be the worst bank in the country

Adding my voice to others previously regarding the change to ME GO. It has been an absolute disaster and I am considering refinancing as a result. Today I spent 2 hours on hold only to be connected to a person who couldn't actually answer my questions. The person I first spoke to 2 weeks ago in the offshore call center was atrocious. As much as I… Read more

appreciate the competitive rate and the use of offset accounts, not being able to get in touch with the bank that holds your largest debt is unacceptable. Even escalating to a complaint does not seem to lead to any significant improvement. It appears they rushed through this transition before ironing out the issues and as a result customers are suffering with mistakes, poor communication, loss of basic features (like seeing your running balance?!) and even loan repayments being incorrectly applied or in my case, lost altogether. Best stay away until they can get themselves in order.

I was with ME Bank for last 20 years or so, their recent transition to ME Go made me as a customer completely speechless - their customer service both on the phone and on line is simply a disaster. Waiting time is unacceptable, eloquence of support to resolve the issue is zero. I will be simply moving all my serious assets built with ME to a bank with better management and support. Very objectively speaking it is total disappointment !!!

I've been with this bank for decades. And would tell all and sundry that they had nailed customer service. In the last few years though they have deteriorated to the point where customer service doesn't even appear to be a vague concept. Its… Read more

gotten so bad that about a year ago I changed from ME being my main bank, to using another bank. I now just use ME for savings. Some time ago they made their online banking onerous. I use a computer, and all of a sudden they realised how poor their online security was. Rather than put in the work to become a secure bank, they put the onus on the customer. Now, when using my internet banking on my computer, I need my phone handy (believe it or not some of us don't have a phone as an extension of their hand. I wouldn't even know where my phone is most days) and receive a code on my phone which I then have to type into my computer. I got sick of that pretty quick and today decided to finally download their app. It asked me for a 7 digit code. Rang the call centre.... Their automated service asked me 4 identifying questions. Why then did the person I got to speak to after 30 minutes ask me the very same questions? At what stage did ME decide it would be amusing to irritate their customers? Having jumped through innumerable hoops, I asked to speak to a manager. After 20 minutes I was told one couldn't be found. Why am I not surprised. Uninstall app, reinstall and the code is an at least 6 digit code that can't be easily remembered numbers like my birthday. Great. Now I have a note on my phone to remind me of the access code. Really secure ME. This is what happens when you put the onus for the safety of your system on the customer's shoulders. It makes it less secure. The fact that other banks can make a secure service that is customer friendly should be a lesson to you. But it won't be.

If only it was possible to give negative stars. Spent hours on the phone trying to set up a home loan with an offset account only for the agent to set it up wrong resulting in a mark on my credit rating

OMG this shocked me! ME Bank (which is actually Bank of Queensland (BOQ) trading as ME Bank) have blocked my access to all of my funds without telling me. After I went through the process of calling and waiting and waiting, getting disconnected,… Read more

calling back ... I found out that this was deliberate. I had a VPN on when I tried to log in and this caused a security lockdown. OK, fine, I can get that, but the communication should have been better. That is not the issue. In order to restore access, BOQ "require" remote access to my personal device so that they can "clean" it of any malware!!! Alternatively, I can hire a technician to provide a report that my device has been cleaned. THEY DIDN'T EVEN ASK ME WHICH DEVICE I ACCESSED MY ACCOUNT WITH!! How can they block access to an account based on a fear that one of my devices requiring an "all clear" diagnosis?? I have raised a complaint with AFCA and BOQ have doubled down on this, insisting that I cannot access my $$$ (and I mean quite a lot of money) unless they are allowed to remotely access my personal device or I pay a technician to do it! I am really staggered by this one.

I have been a ME Bank customer for more than two decades. In this time I have probably been exposed to most of ME Bank's products and services. Overall, the service is definitely positive, and recently a pretty smooth transition to BOQ reinforces this view. ME Bank however, needs to be aware that waiting times are blowing out, and the addition of… Read more

BOQ products and services only make it more important to have sufficient resources to meet customers needs, not just in the transition period but also into the future. Don't fall into the trap of the big four, who adequately resource their selling areas, but starve their customer service areas because they do not bring in direct income. Overall, pretty positive in an increasingly complex and competitive environment.

I recently had a terrible experience with ME Bank regarding the bonus interest. I had to call the bank many times to resolve the issue. However, one of the telephone assistants, Clodia, was very helpful and extremely patient throughout the process. Clodia promised to call me back to save me from waiting in the long queue again while setting up… Read more ·  1

another account, which I also had issues with. She kept her promise, called me back, and made sure I was satisfied with everything. At no point did she try to rush or intimidate me. Her service deserves a gold medal. Yukiko

Customer focused service – After several years of banking with ME, 24 months ago, i hit a brick wall and customer service dropped to below acceptable standards. I have since closed all my accounts. Just as I write a review on my experience when its been 'bad' i do write a review when individuals stand out. In the last 24 months or so, two employees have provided an… Read more ·  1

excellent customer focused service at this organisation - Deric and Susan. Perhaps ME can promote them to train staff on the methods and efficacy of good customer service. Best wishes to Deric and Susan.

Since the transition to ME Go the products offered by ME are not up to scratch. No connection with Xero. No ability to download a statement in any other format than a .pdf and no details of interest paid on your home loan statements since to change to ME GO. Show details

Avoid at all costs, constantly glitches in app or online banking.... Sends texts to call operator links back to BOQ instead unable to help. Seems to happen every few months. Unable to do any banking until I wait on hold for an hour to resolve online banking issues... Show details

I joined MEBank because I wanted to do good by opening an account that donates everytime I tap my digital card. Lovely. Easy enough to open the account. Unfortunately, I have had issues with the notifications on outgoing transactions. I have tried calling and was unable to be assisted. I have also tried chatting by the app, but it times out so… Read more

often that I get disconnected and have to restart and re-explain my issue so often. A shame that this app is not working as intendded, and not enabling me to see when my money is being spent, which seems more important than the incoming payment notifcations.

Been a happy customer for over 20 years. Since the transition to ME Go absolutely no customer service, hours long wait times on hold and then no satisfactory conclusion. Alfred the AI banking butler is an insult. Can't wait to actually GO from this bank!! Show details

Once they got bought by BOQ they went to absolute [Content Removed]. Particularly the service. Recently I was sent an osko payment. It never arrived. I was not expecting it so I’m lucky it even came up in conversation with the person at all. I have called ME COUNTLESS times in the month and a bit since that money failed to arrive and they have… Read more

been less than helpful. At least twice the person has told me that the traced refund is in progress and just to wait - only for it not to arrive- then when I call again, I get a different answer or no clarity just ages on hold and a promise to call back (no call came lol) This recent terrible experience remains unresolved. I complained officially last week, and while the originating bank has been in contact about my complaint, ME have not. I would leave them immediately but I want my 2 grand back first.

Since changing to ME Go app doesn't work, live chat couldn't help me. Have ow waiting on hold for 10hrs over the past 3 weeks and my call still hasn't been answered. They have been great until they changed. I would not recommend them at all. Show details

I am dismayed and shocked about the mess created by ME Bank since the internal restructuring to ME Go Banking, no support to speak off, hours on hold, messed up customer data, I could not get help as their veryfication process refused me service as half my address information had been lost during the change over, can you imagen ?? there is only… Read more

one phone number to call for access and support, and as their system had lost half my address, I was told, NO - Can not help you. Part of their restructure was that existing Debit Cards were cancelled as new Cards should have been issued and posted out. I did not receive a new card as their system had lost mt address - speechless !!!! I will remove my accounts at the earliest possible time frame. I have been a customer for 7 years.

I was someone who really supported Mebank and would recommend them. As of late (two years) I would now flip that and say AVOID. NAB can offer better mortgage rates now. So whats the point. Its not Members Equity Bank anymore its BOQ and has lost its touch. ATM withdrawals now cost YOU! Only BOQ ATMs have no charge. Good luck finding one of those.… Read more

The MeGo app is trash. The metrics on the homepage are horrible and cant be modified at all. It shows we are -7K every month hahah and savings are growing. You cant turn it off or make adjustments to anything. Its to look nice but serves zero purpose to the user. Happy banking with another bank!

Absolute CHAOTIC migration of Members Equity Bank accounts to ME Go or SpendME accounts. I have been with this bank for over 15 years, after switching from ANZ who exposed my to identity theft when they gave a scammer access to my account. But this is the worst bank experience I have had. Thy migrated the wrong amount and now $2000 of my bank… Read more

balance is missing, My ME Go Orange debit card turned blue in Apple Pay. I had notification of a bill I had already paid and my bill tracker is no lomger there. All the bills listed by me for regular payments are gone and other bill payments have not been paid, resulting in missed payment fees. There is no bank statement for May. After three week-ends of no on-line banking, problems still have not been solved. After a combined five hours on the phone and several attempts for on-line help, I have received an email from BOQ that my complaints have been transferred to a complaints specialist team and 'A Customer Relations consultant will manage (my) case and get in touch to provide an outcome to (9my) complaint within 30 days.

Since ME Bank migrated their home loans to the new ME Go accounts, my account was locked so I could not access my funds for almost a week, wait times to talk to someone on the phone were from 1.5 to 2 hours each time (a total wait of over 6 hours last week), advice has been inconsistent and follow up zilch. Statements are also missing from my… Read more

account. I complained to AFCA and ME Bank rang a couple of days later but has only dealt with part of the complaint. There's been no follow up about the rest. A week later, incorrect payments and balances are appearing on my account and I can't see transactions in my home loans. I've also found out the new ME Go loan package is less favourable than the one I signed up to originally and I can't re-fix my loan without moving to the new package. Shabby, irresponsible and unethical is an understatement! Wish I could rate below 0.

Until last year I would have rated Me Bank highly. No longer! Over an hour on hold only to be told they cold not answer my question and would transfer me to Head Office. Another 20 mins and I was cut off. I complained two weeks ago. I'm being shifted from one department to another and no help available. When I tried to log in to their new system I… Read more

got this message "For security reasons, we have locked your ME Go internet banking. You can still access your accounts via the ME Go app." No I can't because they won't let joint account holders use the same phone number. My quite sizeable deposit matures in July. Can't wait to get out - that's presuming it's possible. "Please call ME on 13 15 63 to unlock your ME Go internet banking access". Another wasted hour and a half coming up! I've been a customer for about ten years.

Transitioned to ME Go. They well over $1000 I made in a deposit due to fault on their end. Fortunately I identified the missing funds. Then sat on hold for over 2 hrs in total to resolve the matter. Do not bank with ME, they could lose your money then take hours of your time to resolve. Show details