Least Trustworthy and worst customer service!
Have had home loans with ME Bank since 2000 - so 20 years. When they were Members Equity they used to be great, but somewhere along the line they just got an ego. After the scandal earlier this year, and more recently the most ridiculous attempts at customer service, I would not trust this bank with anything! There are better banks out there!!
I wish I could give them ZERO stars. BEWARE!
I cannot stress to you enough DO NOT GO WITH THIS BANK. The process was an absolute nightmare from start to finish. To begin, our lender stuffed up basically all of our paperwork after we signed the contract which delayed our settlement. Trying to contact the bank for indiscretions with our payments was a nightmare. We had a fixed rate only to then be told there was a system error and our payments had reverted to variable. This took weeks to rectify and the surplus funds were not credited to our account as they were of the belief the system err...or was “out of their control”. We had issue after issue and decided to refinance with a better bank with a much better rate. Well, this was absolute chaos. As described in the PDS there were several fees associated with breaking a fixed rate. This was not an issue as we understood our terms and conditions and we set the money aside waiting for settlement. They delayed settlement three times and when settlement was finally due to occur, they attempted to charge us nearly $4000 extra and were charging us three solicitor fees when it took the work of one. When I called to discuss this, the operator was abrupt, rude and condescending. The operator (Carl) was insisting it was my mistake even though I had the previous break cost paperwork which clearly proved that this was a mistake on their end. After speaking to eight different people (as this is what you have to do to get a correct answer as they all believe they are right and have no idea what is going on), they came to the conclusion that this was another system error and the right fees were adjusted. That is only the half of it. I lodged several complaints and I am yet to receive any form of correspondence from an employee of ME Bank. Unless you want to experience an absolute nightmare, extremely poor attitudes, 50 different stories every time you make contact and be consistently shown that employees are competently incompetent and lack the knowledge, training and skills to be able to provide factual information, DO NOT choose ME Bank.
Worst bank I have ever dealt with, they are crooks.
Do not do business with these people they are absolutely The worst bank I have ever dealt with, after two years and a lot of money invested with them their customer service is so terrible and rude absolute disgrace
Definitely Shouldn’t be called a Bank
Without doubt ME would be the worst Bank in the country, the service is deplorable and the staff the rudest.
Wait times are over 40 mins most days and there still blaming Covid for there poor service.
Please if you have any self respect give this organisation a wide berth.
The banking ombudsman should close this rabble.
Last week I could not log-in to my accounts! Called ME bank to find out what the problem is. All my accounts had been closed, credit card too. Turns out deceased estates think I am DEAD!! Someone with a similar name died and MY accounts were closed. This week received a new credit card (it says my name ESTATE). ME bank I am still not DEAD,,grrr. After the redraw debarkle I thought they may improve. APPARENTLY NOT. Not Happy ME!
- Verified customer
2 year customer. We should sue for false advertising. Poor customer service, excruciating wait times, poor internet service, archaic application and information sent via post, horrendous safety of info with files being lost and put into another clients folder.
Early discharge of home loan was only way to leave...has taken over 6 months of 'communication' and we are still facing further delays. We are feeling like the mortgage term will be nearly through before this is sorted!!! Bloody ridiculous.
I’ve not even been with this bank long enough to get me card sent opened the account transferred funds from my normal account went in straight away then did a large amount and it’s gone missing after talking to my normal bank they have definitely received the funds then did 2 smaller ones and they went through every time I speak so someone I get a different reason none of which result in me getting my money
Lost money through direct credit transfer
You would think moving money between two accounts within the same bank would be safe, easy and quick not with ME bank, the investigation is currently ongoing to find where my money left my account to be transferred to my daughter's. After being told each time I called it takes 2 days and the BSB is not a problem that it has changed, I am now told the BSB is a problem and it takes 3 days. Team Leader not available to talk to me so "someone" will call me back. It's annoying the money can leave my account so quickly but be held in suspense acco...unt so long before being deposited into another ME account. Update Finally deposited but no call back, email or message. I realise I love this bank when I don’t need to transact, savings work well it’s just the banking business side that is the problem.
covers all essential banking products simply, cost effectively
I have been with ME Bank about 5 years.
Consistent services and helpful staff,
have always received easy to understand, straight forward information.
Easily much better off financially by switching to ME Bank.
During my transition they fixed my mistakes without penalty, much appreciated.
worse customer service experience
my mistake I did not looked at ME bank review online before taking up my first home loan with them. Based on my experience dealing with ME bank, all I can say is that it is the worse bank and please avoid dealing with this bank. I wish I could give them negative rating, I feel sorry for the one star. called them many times for the same issues, every time they assured me they have fixed everything from their end, but instead I have to call them again n again. I could write a essay on how they messed up my account and service they have provided, but don't want to spoil my rest of day.
Long term customer
Been with ME Bank for over 20 years and have never had a single problem. Consistently efficient. Had to call them from Cuba once and they sorted it immediately! Excellent bank, I recommend them to all and sundry. Our entire family use this bank.
Very happy with MEbank
I have been with ME bank for about 3 years or more and been very happy with all aspects of banking. I have found everything to be very reliable and the service excellent. I have recommended ME bank to other family members and friends.
Most reliable, honest and trustworthy bank in Australia
I have been with ME Bank for around 15 years and have always found them reliable, honest and trustworthy and meet ALL my banking needs. Unlike major banks, I have never had to worry outrageous and unjustified bank fees. Lack of local branches is not a problem because if needed, AustraliaPost is a virtual branch and everything else can be done online or over the phone. The customer service on the phone has always been efficient, friendly and appropriate. I would highly recommend ME Bank to everyone
Good for general banking and on line saving
Have been with the back for 3 years for savings only, no loan use. The service on line is good but could be updated and improved functionality. Call centre service from my experience has been quick, helpful and generally good. The bank seems to be trying to improve service and on line functionality and this should be pursued by the bank.
There's no good faith with banking with ME Bank
I've been with MEBank since 2017. Note that this is my experience only and others might think its better, but I'll list our my pros and cos.
Pro - 1. Limited fees. 2. Online holding is ok for a bank.. 15 minutes or so.
1. Online bank with a wait time of 15 or more minutes?
2. No branches and cannot accept cheques urgently, if something urgent needs to be done.
3. The information they provide is inconsistent.
4. They are not here to help. They make it the most difficult.
5. Online bank - yet response times are in days, or weeks if via their banking messaging or email...
Unreliable and untrustworthy
I have a had a home loan with ME Bank for about 4 years. All was fine up to a point and ME Bank became the worst banking experience in my life and can’t wait to get rid of them. Issues:
I paid extra into my home loan account as savings, a service offered by the bank. Big mistake! When the available funds reached about $50k it was frozen. The bank had some fine print, have made no attempt to make contact with me and refuse to release my money.
Contacting them is a nightmare, they take ages to respond to messages, they take ages to answer phone ...
This bank needs improvement, a lot of improvement.
I have been with the Bank for nearly 20 years. It was a good bank, offering competitive loan and service was good. But now the home loan rate is not competitive and the service is going from bad to worsen. I had to wait 3 months to get some answers. I wish to be provided with some reasons for the existence of this type of banks. All I wish to do is to pay-off the loan and get out of the bank all together.
The bank for ME is not for you
Was with the bank less than six months
Withheld my salary for 6 weeks and blamed my organisations bank. My pay office provided proof that the funds had indeed left their account. ME continued to lie. After threatening legal action, voila! My salary suddenly appeared in my account.
Disgusting and abhorrent people
17 years and going strong
I have been with ME Bank for 17 years and across 2 mortgages as well as credit cards and incentive saver accounts. I have had no issues with this bank and have found them to be friendly and helpful at every contact. My requests have always been dealt with promptly and effectively. If I had a choice, I would bank with them again and have no problem recommending them to someone else.
The Banking Experience
Been with ME Bank for over 10 years. Its a disgrace stay away from them. Unreliable, tell lies, can not believe anything they say. You have to always wait in hold as they have what seems like one person taking calls for the whole country
Questions & Answers
Why do ME bank promise you something on one call and when you ring bank again you get told something completely different and are told " it changes each day that you call" and the call centre person Biannca is unhelpful and disinterested, telling you she is in the loans section today yet other times you are told that you can not speak to the loans people as they are admin and do not take call. It obviously changes depending on the circumstances.
There appears to be zero consistency in their answers. You, now, rarely get to speak with the same person twice. We went through 4 mobile mortgage brokers for a simple construction loan, and all failed, (one did die during the process), which we were not informed, of so I was continually calling the mobile of a man who was deceased. We are negotiating our way out. It is a shame as ME were excellent when we first joined them
Why was my post Help for the dissatisfied rejected? It was an honest attempt to give people a path to making contact with ME Bank. A reading of the Reviews shows lack of contact is a major problem.
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