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ME (Members Equity) Bank

ME (Members Equity) Bank

2.0 from 748 reviews · View Statistics

Reviews

  • Transparency
    2.3 (159)
  • Customer Service
    2.3 (190)
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Ronni

RonniPerth, WA

  • 3 reviews
  • 1 like

Would never recommend ME - Not even to my worst enemy.

published
Transparency
Customer Service
Incentivised ReviewNo
Mick Nott

Mick Nott

  • 2 reviews

2021 and ME Bank take 10 days to clear a cheque??

published

I have been an ME Bank customer for many years. I banked a NSW Government cheque expecting it to clear within 4 to 5 days. After 8 days my enquiries with ME Bank revealed that they only have a handful of staff that clear cheques twice a week and cheques deposited with ME take 10 days to clear. Even back in the 80s cheques were usually cleared within 5 working days. Come on ME, get with the game and bring your policies, practices and systems up to speed.

Transparency
Customer Service
Incentivised ReviewNo
TopicBusiness Banking and General Transactions
See all answers
Zhenya B.

Zhenya B.Greater Melbourne (Outer), VIC

Customer service team is the worst I've EVER dealt with.

published
Transparency
Customer Service
Incentivised ReviewNo
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
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Truthful

TruthfulSouth East Queensland, QLD

  • 12 reviews
  • 5 likes

Daniel provided excellent customer service today over the phone.

published

I spoke with Daniel at ME bank as I inadvertently got the wrong phone number and he was kind enough to transfer me quickly to the right business, RACQ. Much appreciated. I rang from Brisbane so I hope this identifies the right Daniel.

Transparency
Customer Service
Incentivised ReviewNo
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Daniel, thanks so much for your kind review! Accidents like this do happen but I'm glad we could connect you to the right people :) -Beck

Xena

XenaGreater Melbourne (Outer), VIC

  • 10 reviews
  • 33 likes

ZERO star

published
Transparency
Customer Service
Incentivised ReviewNo
2 comments
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hi Xena, I'm sorry to hear about your poor experience with ME surrounding this valuation. We can't discuss your accounts here, but if there's anything else we can help with, please don't hesitate to send ME a message. -Beck

Xena
Xena
Gavin

GavinWide Bay-Burnett, QLD

  • 9 reviews
  • 15 likes

Unacceptable time frame answering secure mail

published

ME Bank take days to answer secure mail. Not acceptable. Should be same day service. Then when they do answer takes days again for them to respond to the reply.

Transparency
Customer Service
Incentivised ReviewNo
TopicCredit Card Application
See all answers
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Jordan

JordanSydney, NSW

Ethical, Progressive and Excellent Service.

published

ME Bank has been fantastic, at first I was nervous to switch from Commonwealth Bank as I'd been with them since kindergarten (25 years ago) . Due to unreasonable fees from CB and the long list of pros to moving to ME Bank I finally made the switch, ethical and amazing interest rates I have never been happier with my bank choice, their customer service has also been amazing when I needed to contact them the past 2 years.

Incentivised ReviewNo
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hey Jordan - thanks for your lovely words. Glad to hear you've made the switch and are loving it. All the best! - Mel

Lhara O.

Lhara O.

  • 5 reviews
  • 2 likes

No star

published

I have to close to my account to me bank. 3x on different occasion that I transferred money from my other bank account and it never arrive! On some occasion it arrived but somehow this 3x transfer did not when I did not change a thing all the same aside from the amount. This is very terrible for a single mom like me losing $.
Do not use me bank. Stay away from this bank.

Incentivised ReviewNo
TopicGeneral Transactions
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
JOHN FLINT

JOHN FLINTGreater Melbourne (Inner), VIC

  • 2 reviews

A good bank to have in the wallet

published

I started with ME Bank 8 years ago when needing a mortgage for an apartment. Experience is generally good at most times of the year. But this falls away at peak consumer use times - eg Christmas - and website, mobile apps, internet banking falls in a heap.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
1 comment
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank

Hey John, thanks so much for your great words and feedback. I've passed your message onto our improvement team, and appreciate you taking the time to get in touch! Thanks - Mel

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Lapun

LapunCanberra 2600, ACT

  • 19 reviews
  • 15 likes

Never had a problem with Me Bank

published

I've been with Me Bank for over 10 years and have never had a problem with its products or services. Unlike the mainstream banks, Me actually pays some savings interest! I've corresponded with the bank via their website and received prompt, helpful responses. Unfortunately, Me Bank isn't in the Osko fast payment system and doesn't provide reward credit cards.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
2 comments
ME (Members Equity) Bank
ME B.ME (Members Equity) Bank
Lapun
Lapun

That's great news, thanks Mel!

Mustafa

MustafaSydney, NSW

Frustration

published

frustration! .Applied for Home Loan. 7 day application process took 5 weeks and every time i call them. They say it is in the quee and will be looked at tomorrow.
How many tomorrows have passed still no answer

İ have waisted my 5 weeks with them.

Incentivised ReviewNo
TopicLoan Application

If I could put no star I would!

published
Transparency
Customer Service
Incentivised ReviewNo
JeffW

JeffWSouth East Queensland, QLD

  • 4 reviews
  • 7 likes

Least Trustworthy and worst customer service!

published

Have had home loans with ME Bank since 2000 - so 20 years. When they were Members Equity they used to be great, but somewhere along the line they just got an ego. After the scandal earlier this year, and more recently the most ridiculous attempts at customer service, I would not trust this bank with anything! There are better banks out there!!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers

I wish I could give them ZERO stars. BEWARE!

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions, Loan Application and New Account
See all answers
Pablo

Pablo

  • 5 reviews
  • 3 likes

Worst bank I have ever dealt with, they are crooks.

published

Do not do business with these people they are absolutely The worst bank I have ever dealt with, after two years and a lot of money invested with them their customer service is so terrible and rude absolute disgrace

Transparency
Customer Service
Incentivised ReviewNo
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Shane  Cabin 8141

Shane Cabin 8141Sydney, NSW

  • 22 reviews
  • 11 likes

Definitely Shouldn’t be called a Bank

published

Without doubt ME would be the worst Bank in the country, the service is deplorable and the staff the rudest.
Wait times are over 40 mins most days and there still blaming Covid for there poor service.
Please if you have any self respect give this organisation a wide berth.
The banking ombudsman should close this rabble.

Transparency
Customer Service
Incentivised ReviewNo
TopicATM Experience, General Transactions and New Account
See all answers
Ilukasue

Ilukasue

  • 5 reviews
  • 4 likes

Absolutely bad.

published

Last week I could not log-in to my accounts! Called ME bank to find out what the problem is. All my accounts had been closed, credit card too. Turns out deceased estates think I am DEAD!! Someone with a similar name died and MY accounts were closed. This week received a new credit card (it says my name ESTATE). ME bank I am still not DEAD,,grrr. After the redraw debarkle I thought they may improve. APPARENTLY NOT. Not Happy ME!

Transparency
Customer Service
Incentivised ReviewNo
HD1

HD1Southern and Hills, SA

  • 2 reviews
  • 4 likes
  • Verified customer

Utter disgrace

published

2 year customer. We should sue for false advertising. Poor customer service, excruciating wait times, poor internet service, archaic application and information sent via post, horrendous safety of info with files being lost and put into another clients folder.
Early discharge of home loan was only way to leave...has taken over 6 months of 'communication' and we are still facing further delays. We are feeling like the mortgage term will be nearly through before this is sorted!!! Bloody ridiculous.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Laura

LauraSouth East Queensland, QLD

Terrible

published

I’ve not even been with this bank long enough to get me card sent opened the account transferred funds from my normal account went in straight away then did a large amount and it’s gone missing after talking to my normal bank they have definitely received the funds then did 2 smaller ones and they went through every time I speak so someone I get a different reason none of which result in me getting my money

Transparency
Customer Service
Incentivised ReviewNo
TopicNew Account
See all answers
Not happy ME

Not happy MESouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Lost money through direct credit transfer

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
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Questions & Answers

Aaron S.

Aaron S.asked

Hi just wanted to know what time money from centerlink his in

No answers
Very Persistant

Very Persistantasked

Why do ME bank promise you something on one call and when you ring bank again you get told something completely different and are told " it changes each day that you call" and the call centre person Biannca is unhelpful and disinterested, telling you she is in the loans section today yet other times you are told that you can not speak to the loans people as they are admin and do not take call. It obviously changes depending on the circumstances.

2 answers
Chickenlegs
Chickenlegs

There appears to be zero consistency in their answers. You, now, rarely get to speak with the same person twice. We went through 4 mobile mortgage brokers for a simple construction loan, and all failed, (one did die during the process), which we were not informed, of so I was continually calling the mobile of a man who was deceased. We are negotiating our way out. It is a shame as ME were excellent when we first joined them

Very Persistant
Very Persistant

Yes we have been wit them over 10 years and they were ok, but in recent years they are so unreliable and tell some good lies to cover their you know what.

hardinlaw

hardinlawasked

Why was my post Help for the dissatisfied rejected? It was an honest attempt to give people a path to making contact with ME Bank. A reading of the Reviews shows lack of contact is a major problem.

No answers

Get an answer from our members and ME (Members Equity) Bank representatives

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