Medibank Pet Insurance Pet Protect

I had a great interaction with Marlon. My questions were answered and my pet insurance details were confirmed. Very friendly, patient and informative. Show reply

The lady I spoke to was really accommodating and cared about my pet Show reply

Helpful staff that understand pets and people. Good knowledge of products, and various ways to discuss premium adjustments. Show reply

I have been with medibank pet insurance for more than a year. I feel at ease that my beloved pet is covered if he is sick. Claire has been great in assisting me to get a better cover and cost for my Pets insurance. Show reply

Called and spoke with Gil, to see if they could lower my premiums. Have been with Medibank for over 8 years and didn’t realise pet insurance was costing me over $2200 a year for 2 dogs. Gil was kind and offered me a 3 month grace period. This will save me $550 over the coming months and has retained my business for now. Thanks for your assistance today Gil. Show details ·  1

I just went to put in a claim as my pet has just died. However I was surprised to hear that my insurance had been cancelled because my debit card failed. They said they sent me an email about the cancellation, however I never got that email and instead got an email simply about the payment failing. One email. It was in my updates folder and I… Read more

missed it. There were no other attempts to contact me. In contrast, I insure my dog with RSPCA and so they contacted me via email, text and phone when the payment failed. I am now highly suspicious they wanted to cancel my insurance plan anyway as my cat was old and would probably cost me too much.

I was sceptical about pet insurance. Thought I would try it, never really needed to use it... until I did. Our Hungarian Puli became suddenly unwell, 6 vet visits in 2 months, including an admission for bloods and X-rays over $3000 estimated, we paid $900 Then came the deterioration... admission, 2 nights in ICU, fluids, pain relief, estimated… Read more ·  1

for MRI & LP... $10,000 I just about fell off my chair, the emergency vet called Medibank, they paid 75%... we paid $2900.

They were so easy to deal with, vet submitted the claim and paid within days.

Would 100% recommend again

Important to call out good experiences too with products and have only good things to say about Medibank Pet insurance, premiums are reasonable and our dog had an accident that required emergency surgery and then a followup surgery, both were covered without much hassle and the portal keeps you informed of the progress of the claim without having to be on the phone adding to what is already a stressful situation. Well Done. Show details ·  1

Thank you Medibank Pet Insurance! – Our 18 month old puppy became very unwell with a random parasite infection, and thank goodness we had taken up Medibank pet insurance last year in case of emergencies like this! It was an awful experience to see him so sick, and he required intensive medical care including several days in an emergency animal centre and follow up vet visits. He… Read more ·  1

came through it all ok, but this experience was extremely stressful, both emotionally and financially. The experience we had with Medibank Pet Insurance every step of the way was so positive, which was a big help during such a stressful situation. The ease of which we have been able to process claims, right through to the incredible communication processes from Medibank were amazing. They really do offer a great and cost effective service with their pet insurance. We are very grateful for this!

Friendly, helpful customer service – Spoke to Ar-Em after the premium increased substantially. He was able to provide me with an option that enabled me to continue the policy. I find the online claims process easy to use and claims paid quickly. Show reply

Excellent Customer Service – I am writing to thank June for the quality of service provided by your company. We sincerely appreciate his efficient, gracious customer service, the level of detail and accountability he has demonstrated to solve our problem with regards to our claim submitted Show reply

Great cover, great price, easy claims – Excellent cover options at an affordable price - much cheaper than other companies I got a quote from. Customer service is also great, claiming was really easy. Show reply

Informative and clear – Was unsure with my renewal policy. After speaking with Katrina, I am now confident in the policy and what it now covers for my pet. Show reply

Pleasant Medibank pet insurance phone support (June) – Spoke to June who was very helpful in explaining the renewal premium increase and why it differs from a brand new online quotation with identical terms. He also offered a 25% discount of the premium. "To apply this offer, the annual premium must be paid in full and once collected we will provide you with a credit of ** to your account as listed on your policy." Show reply

Good customer service received – when I contacted Medibank regarding pet insurance renewal I was thinking that I would be cancelling my policy and the policy of my other two pets. Had a delightful you man called Bill who asked me what I really wanted to do. Which was to keep some protection for my pets as they were all older . He offered an option of reducing the amount I got… Read more ·  1

back with each claim to 60% and we changed payments to monthly and amended my excess. Two policies were due for renewal and they have now been changed and the amount I pay is very manageable. As soon as my last cats policy is due for renewal I will call to discuss with them. I have had two of my pets insured for 16 years and the other one for 10 years and have always been happy with the return. It seemed to me that there was a definite consideration to current cost of living issues and offering a reasonably priced insurance that would at least give some assistance. Billy was very helpful , polite and considerate.

Excellent Pet Insurance provider – Highly recommend Medibank Pet insurance. All my questions were answered by a friendly team and customer service is excellent as well. Very easy online application, my first pet insurance and affordable premiums depending on the level of cover chosen. Show details ·  1

Amazing Experience! – After being a Medibank Pet Insurance customer since my dog was 8 weeks old (he is now 11) it was sadly getting too expensive for me to afford. I called up today with the aim of cancelling Bentley's insurance policy, however Katrina was absolutely AMAZING and found us a better plan that was not offered to me before. This has given me great peace of mind to know my baby is still protected! Show details ·  1