Don’t waste your money. They grasp at straws to not pay out! They charged me 2 lots of excess for one consult because there were 2 seperate conditions. They should be ashamed of themselves especially in this climate. This is why insurers get a bad name because they’ll do anything to keep your money

We insured our beloved late 13yr old dachshund Benji with Medibank! Well what can i say but they have been fantastic throughout our journey with our baby - always there for information when i called, helpful, polite and got the job done. Claims done swiftly, money paid in quickly and without them we could not have given our darling Benji the care and treatment he required in his 13 years in our forever home. I would highly recommend them and if we have another fur baby will most defenitely use them again. Thank you Medibank and also for your kind message after the passing of our beloved Benji....

Would never use them again with our next dog. They increase the premiums by a ridiculous amount because your dog is getting older even though we have insurance for ten years with them on the same dog. Absolutely disgusted. Will change our health insurance as well because of this disgusting act by them.

Worst insurance in the market. Never again will I insure pet through this mob. Every claim submitted has $200 excess deducted, so am reimbursed sqwat. May as well not submit claim for anything.

Recently put in a claim for my 13 year old cat's iodine radiotherapy. All I had to do was forward the receipt & the vet's treatment notes - very easy. It was paid in under 2 weeks. I'm very satisfied with the service!

I just had my first ever claim for a major pet surgery of over $10k. I received the full 80% cover (less $200 excess) within 3 days of the paperwork being submitted. The vets submitted their invoices via e-claim, Medibank sent a text to let me know it had been received and I then monitored the claim via the pet portal, a few days later the money was in my account.

Look elsewhere! As soon as your pet gets sick and old they increase the premium at random. Also the excess is deducted every time you make a claim. I'm with them for almost 11 years as I have no choice and cannot leave now. Paying $130 every month now.

Good value. Cover my consultation fee and vaccination and easy to make a claim over the pet portal. Happy that my cat health is in good hand and looking forward to her future vet visit.

Policy a waste of money
Well over a month
ELEVEN YEARS
Also had policy for previous dog for 4 YEARS.
ONLY BONOUS IS I DONT PAY THE OVER THE TOP FEES .
Would not recommend

Dog ate some poison and needed to throw it up with medication immediately. Apparently not covered for that with full cover protection. $1400 a year for a 9yo dog.yes she may be a big bread but no excuse was given. Just blatantly said no, not covered for that.
What a load!!!!

A recent trip to the emergency and a rejection of a $150 claim prompted us to review our Bronze Paw cover which over time has become pretty useless as it turns out...

As it turns out, there is no option to upgrade this if your cat is more than 9 years old (ours are 10) even though we've been with Medibank from the start...

Terrible value for money! I’ve been paying for this “insurance” (and I use that term very lightly) for years and whenever I submit a claim I never get barely anything back! It’s almost to the point of fraudulent! Highly highly highly recommend not getting this insurance as it’s a COMPLETE waste of money!

Processed claims and had money back in our account in 2 days! Cancelled our policy for us automatically when we had to euthanize our cat. Highly recommend and will use again. Thank you Medibank.

Worst policy decision ever. I am totally disappointed that I have been paying for several years and never got one cent back. What a waste of my money. All the claims that I submitted have always
" not met the criteria"

I have been with Medibank for coming up 10yrs and I have no problem lodging my claims and get it back in 3 to 5 days depending on when I placed it

First of all, every time you need to call these people put aside an hour and have a Valium handy. Worst service I’ve ever experienced. But aside from that the policies are basically a rort. Obnoxious amounts charged, ridiculous exclusions and just a nightmare to deal with. I previously had 3 pets covered for 5+ years... so they’ve made a fortune out of me for doing very little apart from raising my blood pressure. Today I cancelled the lot and will also be referring my complaint to the appropriate advisory bodies.