??!
1 photo
Medibank Pet Insurance
2.1 from 278 reviews

Reviews

Review distribution

5 star
53
4 star
18
3 star
11
2 star
12
1 star
184

Absolutely shocked at 40% increase

published

While I understand that there will be a premium increase as my dog ages, he turned 11 in September, I have been astounded by an increase that is just over 40%.This also happened without any prior notification being received, apparently an email was sent but didn't arrive at my end, so now that the first monthly installment has been debited I am now locked in for a further 12 months.Be aware , I knew that there would be an increase, but 40% is hard to take, I feel that this is done because they know that you can't change insurers with an aged animal.Not happy, I would definitely not use Medibank Pet Insurance again.

Transparency
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Very disappointed

published

I have both two dogs with the medibank pet insurance for 10 years, the claim was reasonable. The first dog past away in Feb and they refunded me the remaining monthly fee from the day he past away. My second dog past away on the 4th Sep. I contacted them on the 24th Sep and try to terminate his insurance. I thought the termination date is the date he past away, However, they said they can terminate the insurance from the 18th because that's my payment date. Even I can send them the proof from vet. They just rejected to consider that. Means I am paying for the insurance with a past away dog. Very disappointed of what just experienced. I have rescue a dog last month but I may not choose medibank anymore.

Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Medibank
Medibank P.Medibank

Hi Karl,
I am sorry to hear about your experience with cancelling your Pet Insurance.
We’d love to look into this for you. I just sent you a private message asking for a few more details. Thanks, Anna

Pickles

PicklesPerth

  • 5 reviews

Update: new condition and excellent service

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeYes
Claim Resolution Time<1 week
See all answers
1 comment
Medibank
Medibank P.Medibank
Carole P.

Carole P.Perth, WA

Don't waste your money!!!

published

The policy was easy to set up and have been with Medibank Pets for a few years now. Every time I put in a claim I usually have to back this up with a phone call because they don't want to pay for anything. Sometimes I have quoted directly from their policy booklet and then they have paid.

They cover the bear minimum. In the last year I have spent $7235 on my dog, including the insurance. I have received back approx $425. It is worth me saving the $1700 per year and using that to pay a third of the costs of the vet bills. I have just put my last lot of claims through and I will be terminating my insurance.
Don't waste your money and go with someone that doesn't query every single claim.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Carole,
I am really sorry to hear about your experience with our Pet Insurance. I just sent you a private message asking for a few more details. Thanks, Anna


Anthony M.

Anthony M.Greater Melbourne (Outer), VIC

Struggling to get a claim approved

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Came through when we needed it!

published

You never quite know how good an insurance policy really is until you have to make a claim. In our case the claims process was easy and user friendly, and the payments prompt, efficient and easy to track on the pet portal. Can't fault Medibank's Ultimate Pet Insurance and would not hesitate to recommend.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Hiromi E.

Hiromi E.Sydney, NSW

Very disappointed

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim DateAugust 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Margaret Giles

Margaret GilesCentral, TAS

Save stress and put your money in your own account

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank
Yvette A.

Yvette A.Greater Melbourne (Outer), VIC

Super Fast Easy Claiming. Stress Relief

published

Took away the added financial stress at a time when our sick pet should be our #1 concern. Fast refund 2-3 days. Love the easy online pet portal. Quick & simple. Thanks Medibank, this is how customer service should be.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Vik

Vik

  • 2 reviews
  • 1 like

Avoid this insurance lie the plague

published

A massive ripoff insurance product. Under its banner, Medibank lures its health insurance customers into its pet insurance that PetSure runs. Petsure makes sure it sets the premium so that it does not pay out more than the premium collected. The premium for one of my dogs went from about $500 when I insured him as 3 month old puppy to about $750 the next year and almost $1,000 the next year. I cancelled the insurance. You are better off putting this kind of money in the bank and paying the vet bills fully with that money. I wish I could rate this product as zero, it deserves no star. Vik

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2019
Claim ApprovedYes
See all answers
2 comments
Medibank
Medibank P.Medibank
Vik
Vik

Jay Morris

Jay MorrisMetropolitan Adelaide, SA

I wouldn't let Medibank insurance handle my stool let alone any insurance

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Brigitte

BrigitteSouth East Queensland, QLD

  • 2 reviews
  • 3 likes
  • Verified customer

Don't even bother

published

I have been with medibank pet insurance for almost 7 years. A few weeks ago I had to rush my beloved cat to the emergency vets as it turned out her small intestines spontaneously telescoped and she went in for surgery to have that section of intestines removed. I was on emergency care, because you never know when something like this can suddenly happen. $5500 later, I put in my claims to medibank desperate for the money I had borrowed to be paid off, only to receive a letter, after chasing it up for 3 weeks, that nothing, not a cent would be paid. Even though the entire this is itemized, not a single thing is to be covered because apparently this emergency was not the right kind of emergency. Waste of time and money.

Insurance claim madeYes
1 comment
Medibank
Medibank P.Medibank

Eug

EugSouth East Queensland, QLD

  • 2 reviews
  • 7 likes
  • Verified customer

Shocking increase in Premium! Stay AWAY!

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim ApprovedYes
See all answers
2 comments
Medibank
Medibank P.Medibank
Eug
Eug

I received your generic message like this one 21 days ago and you already have all my details. Nothing but stretching the time since. So please don't pretend that you care.


Great Customer Service

published

I really wanted to give a shout out to Rafael who had done all her best in providing the best customer service to my dog and I. She heard my story and felt that she needed to give all she has got to get my long pending claim for my pet's vet bill processed, as I was on the verge of cancelling my pet's insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Nakita

NakitaAU

  • 2 reviews

Medibank Pet Insurance

published

The claims portal is easy to use and the statements are easily understandable. Our vet seems to understand what information is required and we have not had to supply further evidence of our claim. We've had a good experience with our claims to date.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateApril 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Linda Weeks

Linda WeeksSouth East Queensland, QLD

  • 2 reviews
  • 6 likes

Avoid, its not what you think

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Anastasia

Anastasia

  • 2 reviews
  • 2 likes

Incompetent and unconscionable practices

published
Value for Money
Transparency
Customer Service
Number of Pets3 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Our pet insurance Kept our beagle alive

published

Our 6y/o beagle , Samwise the Brave ingested some unknown substance before Easter . This resulted in a catastrophic gastrointestinal event . Pancreatitis, bloody vomits and diarrhoea.Aspirate Pneumonia and finally mega esophagus and an esophageal stricture...The only way we were able to keep saying ‘yes’
to the vets treatment plans was Bessie’s we took out Medibank pet insurance when Samwise was a puppy .... We cannot recommend this product enough ... our beagle is alive because of the expert Vetinary care we could keep saying ‘yes’ to .... Thankyou

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateApril 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Provided information I needed

published

Ive been a member with MBP pet insurance for a few years and have been lucky enough not tot have to claim. Spoke to Rafael tonight about how I do this for a claim I need to make. She was kind and knowledgeable and helpful.

June 17th 2019 Update: Best pet insurance around

I've recently have had many & high cost vet bills. Medibank's pet insurance has been an absolute life saver. Claims paid fast & refunds were better than expected & easy to submit. A big thank you to Medibank Pet Insurance.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Theresa Castano

Theresa CastanoPerth, WA

  • 2 reviews

Fantastic Pet Insurance

published

I have been with MBP pet insurance for about 4 years. They have been brilliant, have always been extremely easy to deal with and have always settled my claims within days of me lodging. Very satisfied customer and highly recommend them to anyone who is looking at pet insurance options.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time<1 week
Claim DateApril 2019
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Page 1 of 14

Questions & Answers

BARBIE

BARBIEasked

The conditions state that any applicable excess is per condition and for a 12 month period . What is the period referred to . Is it the calendar year January to December ?

Please advise urgently ..

1 answer
Medibank
Medibank P.Medibank

Hi Barbie,

Thanks for getting in touch.

So that we can look into that for you, please send us a private message with your details.

Let us know if you have any other questions.

Thanks,
Anna


Vanessa

Vanessaasked

Hi, i have two dogs and one cat to insure. Will it be cheaper? Also we currently have our private health insureance with you.

1 answer
Medibank
Medibank P.Medibank

Hi Vanessa,
Thanks for getting in touch.
So that we can look into that for you, please send us a private message with your details. Alternatively, please don’t hesitate to contact our Pet Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance.
Thanks,
Anna


Nilu

Niluasked

Hi,
For the claim what is the meaning of Pet History . Do you need vet history from the birth. I got my pup when he was 8 weeks old and he didn't have a vet visit prior to that because he was a health puppy. His first vet check up was around 8 weeks old and didn't have any health issues so far. If I make a claim in the future would it be ok to have pet vet history from 8 weeks old.

No answers

Get an answer from our members and Medibank representatives

Details

Medibank Pet Insurance Essential Pet Care

Medibank Pet Insurance Essential Pet Care

2 reviews
Medibank Pet Insurance Ultimate Pet Care

Medibank Pet Insurance Ultimate Pet Care

4 reviews
Medibank Pet Insurance Emergnecy Pet Care

Medibank Pet Insurance Emergnecy Pet Care

No reviews
CategoryPet InsurancePet InsurancePet Insurance
Contact Number 1300 974 9601300 974 9601300 974 960
24-Hour Phone Contact NoNoNo
Online Live Chat NoNoNo
Other Insurance Types Offered Business, Health, Life and TravelBusiness, Health, Life and TravelBusiness, Health, Life and Travel
UnderwriterHollardHollardHollard
Annual Benefit Limit$4,000$15,000$8,000
Amount of Vet Bill CoveredUp to 70%Up to 80%Up to 80%
Minimum Pet Age 8 weeks8 weeks8 weeks
Accidental Injury CoverIncludedIncludedIncluded
Illness CoverIncludedIncludedIncluded
Routine Care CoverOptional ExtraIncludedOptional Extra
Tick Paralysis$1,000$1,200$1,200
Emergency Boarding Fees$500$1,200$800
Lifetime Cover Not IncludedNot IncludedNot Included
Cooling Off Period30 DaysNoneNone
Consultation Fees$300$300Up to applicable annual limit of $300, if condition covered
Cruciate Ligament Conditions$2,600$2,600$2,600
Waiting Period for Illness 30 Days30 Days30 Days

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.