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Medibank Pet Insurance
2.1 from 294 reviews

Reviews

(55)
(18)
(11)
(13)
(197)
  • Claim Resolution Time1-2 weeks (10) · <1 week (7) · 2-4 weeks (6) · 3+ months (5) · 1-2 months (1)
  • Claim ApprovedYes (18) · No (12)
  • Transparency
    2.0 (38)
  • Customer Service
    2.3 (45)
  • Value for Money
    2.2 (42)

scraig40

scraig40Illawarra, NSW

  • 2 reviews

Don't Touch it!!

published

I strongly recommend anyone looking for decent pet insurance - look anywhere else. I have attempted to make 2 claims over the past 2 years, neither one expensive, but the amount of hoops they make you jump through to make your claim is discouragement enough. If I do not get my second claim approved which is only for consultations fees I fully intend taking the issue to Pet Insurance Australia and to the Financial Services Ombudsman. Then I plan to withdraw, not just from Medibank Pet Insurance, but also from Medibank Private - where I am a foundation member.

Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedNo
See all answers

Lorraine Patricia

Lorraine PatriciaAdelaide

  • 8 reviews

Very expensive policy for what you actually receive ....

published

I am so disappointed with MBP Pet Insurance. The older my dog becomes the more I have to pay for his policy. Now I am paying more for his policy than I pay for my own Gold Cover MBP Hospital and Extras insurance. They state exclusions if they feel that too many people for claim for this illness. I would be better off putting aside the money in a savings account .... I pay so much for the policy and yet I hardly claim ... I should be rewarded for this but of course I am not. I am now waiting for them to refuse my last claim. Shame shame on MBP pet insurance. Next year I will not be able to afford the premium. I would not recommend MBP pet insurance or any pet insurance that is underwritten by Pet Secure.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim DateJanuary 2020
See all answers
1 comment

I wish to further state that I have Gold Paw Cover not Essentials Cover .... which makes it even more disappointing in this instance.

CrystalW.

CrystalW.Metropolitan Adelaide, SA

  • 4 reviews

Straight forward and easy process

published

Have had the basic essential care policy for two years. After reading the pds and comparing with other insurers, it offered the most coverage for an older cat.
Not long after I insured my cat, he was diagnosed with hyperthyroidism which requires extensive treatment and testing. Each and every claim has been easy and quickly processed. I have been really amazed at how straight forward everything has been.
I am about to go for a more permenant treatment which could cure my cat's illnesx (radioactive Iodine) which should hopefully be covered, but I guess I'll have to see how it goes.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank
Kelly Jean

Kelly JeanNsw, 2210

  • 3 reviews

Inconsistent Information from online to contact centre operators

published

Inconsistent information given by call centre staff.

The pet portal FAQ claims 10 Business days max for claims to be processed. What they fail to mention is then apparently you have another 3-5 business days to reach your bank yet they can’t tell you when it has hit the bank.

Staff need better training to understand their systems instead of giving incorrect information. I am still waiting for a Claim that was submitted mid December 2019

They put the prices up yet the service level decreases

Pet Type(s) InsuredDog
Claim MadeYes
Claim DateDecember 2019
1 comment
Medibank
Medibank P.Medibank

Hi Kelly,
I am sorry to read of your recent experience with our Pet Insurance over the phone. We’d like to get some more information and look into that for you, I just sent you a private message asking for a few more details.
Thanks,
Anna


Absolutely disgusted with Medibank Pet Insurance!!!

published
Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
See all answers
3 comments
Medibank
Medibank P.Medibank
Helen
Helen
Medibank
Medibank P.Medibank

Thanks Helen, I just replied to your private message. - Anna


Mel

MelBrisbane

  • 4 reviews

Is this a joke??

published

You have increased my premium by $500 this year!! Surely this is a joke!! How can you justify charging me $1750 premium per year for my dog. That’s more than my own personal health insurance.

Shame on you Medibank. I understand premiums go up but this is absolutely disgusting. Definitely a strategy to kick older dogs out of your company.

Don’t bother responding with your generic message about sending me a private message, I’m not interested, I won’t answer, and I’ve already sent an email to cancel my policy.

For anyone out there reading these reviews because they are considering joining this company I implore you not to. It is simply not worth the hassle and expense in dealing with them. Trust me, I’ve dealt with them for years.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Mel,
I am sorry your yearly premium increased by $500. We’d love to look into that for you. I just sent you a private message.
Thanks,
Anna


Terrible company-worst customer service Ive ever received

published

For two years I have been trying to register for their online portal. I have sent countless emails, spoken to customer services officers on the phone, sent so many screenshots, and no one has been able to resolve this simple issue. I have wasted so many hours on this and still no resolution in sight. Not happy.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Julia

JuliaSouth East Queensland, QLD

What a dud service!

published

I spent months of backwards and forwards communication regarding a claim on my cat for bladder surgery. Three times that sent correspondence asking for the same documents! After spending hours of my life on the phone, photocopying and having to verify the truth, my claim was rejected anyway on a so-called pre-existing condition! Why did not they say this in the first place and I would not have wasted my time and energy. Its a dud service and I am better off putting the $1000 a year aside instead of dealing with such incompetents. Ive cancelled my policies.

Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank
Hania Norman

Hania NormanSydney, NSW

Vaccinations and check up NOT covered

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank
Angela

AngelaPerth, WA

Scam and claim isnt fairly assessed; cannot speak with claim team.

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Angela,
I am sorry your recent Pet Insurance claim got rejected. I just sent you a private message asking for a few more details. Wed love to get this resolved for you as soon as possible. Thanks, Anna


Jess

JessPerth, WA

  • 2 reviews
  • Verified customer

Zero value or benefit

published

I have spent $80+ per month for 11 years for my gorgeous doggo. That's over $10,500 in insurance over the years and have received $140 back in claims. Total.

It is a total scam, and a waste of money. I should have put my money aside each month and self insured in case something happened.

I will be cancelling now, as she is at the age where she won't cope with treatments and surgeries should a big event occur, and I have zero faith that any claim in that circumstance will be paid since none have been paid in the past decade. Wish I bailed on this cover years ago.

The claim process is tedious and they send updates via mail instead of through the dashboard.

it's all just crap.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
See all answers
2 comments
Medibank
Medibank P.Medibank

Hi Jess,
I am sorry to hear you dont see any value in your cover. I just sent you a private message asking for a few more details.
Thanks,
Anna

Jess
Jess

$10,500 vs $140 returned in claims. You'd be hard-pressed to find ANYONE who sees any value in that. I'm sure you think it's fantastic!


Wendy

WendyPerth, WA

  • 10 reviews
  • 2 likes

Total Rip Off

published
Value for Money
Transparency
Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
See all answers
1 comment
Medibank
Medibank P.Medibank

I would never do it again. Waste of money

published

When I fist applied I had full cover on cruciate ligament. They change the policy with out telling me three years in and I didn't read it as I thought it was the same. The operation cost me $4300 and I got $2700 back but it took months and it was hard. Not one phone call. service is horrible. I have not claimed anything else as the way the break up the fees when you do to the vet it doesn't allow for it. Do not use Medibank. Next time I will put money away each month.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Bondi,
I am sorry to hear of your recent experience with our Pet Insurance. I just sent you a private message asking a few more details.
Thanks,
Anna


Kdb96

Kdb96Sydney, NSW

  • 2 reviews

Complete waste of money

published

Have spent thousands on my dog in the past few years and I havent been able to claim a cent. After a few recent treatments procedures I have been sent a request for lengthy paperwork and history which is just ludicrous.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi there,
I am sorry you haven't been able to claim any of the claims you've submitted with our Pet Insurance. I just sent you a private message asking for a few more details.
Thanks,
Anna

Jan S

Jan SGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Amazing service

published

I had a lot of trouble claiming online with Medicare pet insurance. Ariel was incredibly patient and helpful while talking me through the process. Thanks so much Ariel for your generous help.

Customer Service
Claim MadeYes
Claim DateOctober 2019
1 comment
Medibank
Medibank P.Medibank
OnlineShopper11

OnlineShopper11Toowoomba, Queensland

  • 14 reviews
  • 1 like

How things change...

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers
2 comments
Medibank
Medibank P.Medibank

Hi there,
I am sorry to hear your premium increased by 40%. I just sent you a private message asking you to confirm a few more details. Thanks, Anna

OnlineShopper11
OnlineShopper11

Not as sorry as I was, believe me. I fail to see how confirming my details is going to change the situation, so I won't bother thanks.


Absolutely shocked at 40% increase

published

While I understand that there will be a premium increase as my dog ages, he turned 11 in September, I have been astounded by an increase that is just over 40%.This also happened without any prior notification being received, apparently an email was sent but didn't arrive at my end, so now that the first monthly installment has been debited I am now locked in for a further 12 months.Be aware , I knew that there would be an increase, but 40% is hard to take, I feel that this is done because they know that you can't change insurers with an aged animal.Not happy, I would definitely not use Medibank Pet Insurance again.

Transparency
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
See all answers
1 comment
Medibank
Medibank P.Medibank

Very disappointed

published

I have both two dogs with the medibank pet insurance for 10 years, the claim was reasonable. The first dog past away in Feb and they refunded me the remaining monthly fee from the day he past away. My second dog past away on the 4th Sep. I contacted them on the 24th Sep and try to terminate his insurance. I thought the termination date is the date he past away, However, they said they can terminate the insurance from the 18th because that's my payment date. Even I can send them the proof from vet. They just rejected to consider that. Means I am paying for the insurance with a past away dog. Very disappointed of what just experienced. I have rescue a dog last month but I may not choose medibank anymore.

Number of Pets2 pets
Pet Type(s) InsuredDog
Claim MadeNo
1 comment
Medibank
Medibank P.Medibank

Hi Karl,
I am sorry to hear about your experience with cancelling your Pet Insurance.
We’d love to look into this for you. I just sent you a private message asking for a few more details. Thanks, Anna


Pickles

PicklesPerth

  • 5 reviews

Update: new condition and excellent service

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Claim MadeYes
Claim Resolution Time<1 week
See all answers
1 comment
Medibank
Medibank P.Medibank

Carole P.

Carole P.Perth, WA

Don't waste your money!!!

published

The policy was easy to set up and have been with Medibank Pets for a few years now. Every time I put in a claim I usually have to back this up with a phone call because they don't want to pay for anything. Sometimes I have quoted directly from their policy booklet and then they have paid.

They cover the bear minimum. In the last year I have spent $7235 on my dog, including the insurance. I have received back approx $425. It is worth me saving the $1700 per year and using that to pay a third of the costs of the vet bills. I have just put my last lot of claims through and I will be terminating my insurance.
Don't waste your money and go with someone that doesn't query every single claim.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Carole,
I am really sorry to hear about your experience with our Pet Insurance. I just sent you a private message asking for a few more details. Thanks, Anna


Page 1 of 15

Questions & Answers

BARBIE

BARBIEasked

The conditions state that any applicable excess is per condition and for a 12 month period . What is the period referred to . Is it the calendar year January to December ?

Please advise urgently ..

1 answer
Medibank
Medibank P.Medibank

Hi Barbie,

Thanks for getting in touch.

So that we can look into that for you, please send us a private message with your details.

Let us know if you have any other questions.

Thanks,
Anna


Vanessa

Vanessaasked

Hi, i have two dogs and one cat to insure. Will it be cheaper? Also we currently have our private health insureance with you.

1 answer
Medibank
Medibank P.Medibank

Hi Vanessa,
Thanks for getting in touch.
So that we can look into that for you, please send us a private message with your details. Alternatively, please don’t hesitate to contact our Pet Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance.
Thanks,
Anna


Nilu

Niluasked

Hi,
For the claim what is the meaning of Pet History . Do you need vet history from the birth. I got my pup when he was 8 weeks old and he didn't have a vet visit prior to that because he was a health puppy. His first vet check up was around 8 weeks old and didn't have any health issues so far. If I make a claim in the future would it be ok to have pet vet history from 8 weeks old.

No answers

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