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Medibank Pet Insurance
2.1 from 300 reviews

Reviews

(58)
(18)
(11)
(14)
(199)
  • Value for Money
    2.2 (50)
  • Transparency
    2.1 (46)
  • Customer Service
    2.4 (53)
Nicole

NicoleMid North Coast, NSW

Excellent!

published

Processed claims and had money back in our account in 2 days! Cancelled our policy for us automatically when we had to euthanize our cat. Highly recommend and will use again. Thank you Medibank.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Medibank
Medibank P.Medibank
Lolly

LollySydney Surrounds, NSW

  • Verified customer

Worst Pet Insurance

published

Worst policy decision ever. I am totally disappointed that I have been paying for several years and never got one cent back. What a waste of my money. All the claims that I submitted have always
" not met the criteria"

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
Medibank P.Medibank
Donna

DonnaSouth East Queensland, QLD

Would not be without pet Insurance

published

I have been with Medibank for coming up 10yrs and I have no problem lodging my claims and get it back in 3 to 5 days depending on when I placed it

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Donna,
Thank you so much for your wonderful review.
It is lovely to read about your positive experience with our Pet Insurance.
If there is anything else we can do to help, please don't hesitate to get in touch. Thanks, Anna

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Mel Shoe

Mel ShoeGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Total scam. Dreadful service and ridiculous exclusions

published

First of all, every time you need to call these people put aside an hour and have a Valium handy. Worst service I’ve ever experienced. But aside from that the policies are basically a rort. Obnoxious amounts charged, ridiculous exclusions and just a nightmare to deal with. I previously had 3 pets covered for 5+ years... so they’ve made a fortune out of me for doing very little apart from raising my blood pressure. Today I cancelled the lot and will also be referring my complaint to the appropriate advisory bodies.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Medibank
Medibank P.Medibank

Hi Mel,
I am sorry to read of your experience with our Pet Insurance team.
I just sent you a private message so that we can help resolve this. Thanks, Anna

Mel Shoe
Mel Shoe
Medibank
Medibank P.Medibank

Hi Mel,
I just replied to your private message. - Anna

The M.

The M.Greater Melbourne (Metropolitan), VIC

Excellent!

published

Premium is affordable and never had any issues. Great peace of mind for covering Pet bills after being left $8K out of pocket treating my last cat in hospital when I didn't have insurance and she got sick.

Service is great, no issues

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi there,
Thank you for your lovely review and we’re glad to read of your positive experience. If there is anything we can do to help, please don’t hesitate to let us know.
Thanks, Joshua

freddy

freddyIllawarra, NSW

  • 9 reviews

Too hard.

published

Took my cat to the local vet for a consult because her back hair was matted and clumpy.Vet said no probs and shaved the affected area.Claimed online and uploaded receipts,then got a message to say couldnt process claim until full vet history,consultation notes,pathology reports,radiology etc were submitted. Cat has only been to the vet for desex and abovementioned consultation. All this for 80% of $70? I am elderly and somewhat infirm, dont know when I can get back to the vets.Have been paying pet insurance to Medibank Pet insurance for 3 animals for over 4 years without a claim.Now this. Starting to rethink my options.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateFebruary 2020
Claim ApprovedNo
Number of Pets3 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Medibank
Medibank P.Medibank
Julieann

JulieannSydney Surrounds, NSW

  • 2 reviews

Don't bother insuring with Medibank Pets it is the worst!!

published

I submitted a claim for my 8mth old puppy on the 10th December, it is now 25th January. They first rejected the claim because apparently he had a pre-existing condition that apparently predated his birth?! and I resubmitted the claim, I've been repeatedly asked for vet history and I continually advise that they already been sent the complete history twice, direct from the Vets involved. They are still assessing the claim!!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateDecember 2019
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
Medibank P.Medibank
scraig40

scraig40Illawarra, NSW

  • 3 reviews

Don't Touch it!!

published

I strongly recommend anyone looking for decent pet insurance - look anywhere else. I have attempted to make 2 claims over the past 2 years, neither one expensive, but the amount of hoops they make you jump through to make your claim is discouragement enough. If I do not get my second claim approved which is only for consultations fees I fully intend taking the issue to Pet Insurance Australia and to the Financial Services Ombudsman. Then I plan to withdraw, not just from Medibank Pet Insurance, but also from Medibank Private - where I am a foundation member.

Transparency
Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Medibank
Medibank P.Medibank

Hi there,
I am sorry to read of your experience with submitting your Pet Insurance claims. I just sent you a private message asking for a few more details. Thanks, Anna

scraig40
scraig40

I have requested that my account be closed immediately. It seems I am not even covered for basic consultation fees, so I will NOT waste any more of my money on this scam.

Amanda

AmandaAdelaide

  • 3 reviews

Very expensive policy for what you actually receive ....

published

I am so disappointed with MBP Pet Insurance. The older my dog becomes the more I have to pay for his policy. Now I am paying more for his policy than I pay for my own Gold Cover MBP Hospital and Extras insurance. They state exclusions if they feel that too many people for claim for this illness. I would be better off putting aside the money in a savings account .... I pay so much for the policy and yet I hardly claim ... I should be rewarded for this but of course I am not. I am now waiting for them to refuse my last claim. Shame shame on MBP pet insurance. Next year I will not be able to afford the premium. I would not recommend MBP pet insurance or any pet insurance that is underwritten by Pet Secure.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateJanuary 2020
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Amanda
Amanda

I wish to further state that I have Gold Paw Cover not Essentials Cover .... which makes it even more disappointing in this instance.

Medibank
Medibank P.Medibank

Hi Amanda,
I am sorry your Pet Insurance policy premium increased. I just replied to your private message. Thanks, Anna

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CrystalW.

CrystalW.Metropolitan Adelaide, SA

  • 5 reviews

Straight forward and easy process

published

Have had the basic essential care policy for two years. After reading the pds and comparing with other insurers, it offered the most coverage for an older cat.
Not long after I insured my cat, he was diagnosed with hyperthyroidism which requires extensive treatment and testing. Each and every claim has been easy and quickly processed. I have been really amazed at how straight forward everything has been.
I am about to go for a more permenant treatment which could cure my cat's illnesx (radioactive Iodine) which should hopefully be covered, but I guess I'll have to see how it goes.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Medibank
Medibank P.Medibank
Kelly Jean

Kelly JeanNsw, 2210

  • 3 reviews

Inconsistent Information from online to contact centre operators

published

Inconsistent information given by call centre staff.

The pet portal FAQ claims 10 Business days max for claims to be processed. What they fail to mention is then apparently you have another 3-5 business days to reach your bank yet they can’t tell you when it has hit the bank.

Staff need better training to understand their systems instead of giving incorrect information. I am still waiting for a Claim that was submitted mid December 2019

They put the prices up yet the service level decreases

Claim MadeYes
Claim DateDecember 2019
Pet Type(s) InsuredDog
1 comment
Medibank
Medibank P.Medibank

Hi Kelly,
I am sorry to read of your recent experience with our Pet Insurance over the phone. We’d like to get some more information and look into that for you, I just sent you a private message asking for a few more details.
Thanks,
Anna

Absolutely disgusted with Medibank Pet Insurance!!!

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
See all answers
3 comments
Medibank
Medibank P.Medibank
Helen
Helen
Medibank
Medibank P.Medibank

Thanks Helen, I just replied to your private message. - Anna

Mel

MelBrisbane

  • 4 reviews

Is this a joke??

published

You have increased my premium by $500 this year!! Surely this is a joke!! How can you justify charging me $1750 premium per year for my dog. That’s more than my own personal health insurance.

Shame on you Medibank. I understand premiums go up but this is absolutely disgusting. Definitely a strategy to kick older dogs out of your company.

Don’t bother responding with your generic message about sending me a private message, I’m not interested, I won’t answer, and I’ve already sent an email to cancel my policy.

For anyone out there reading these reviews because they are considering joining this company I implore you not to. It is simply not worth the hassle and expense in dealing with them. Trust me, I’ve dealt with them for years.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Mel,
I am sorry your yearly premium increased by $500. We’d love to look into that for you. I just sent you a private message.
Thanks,
Anna

Terrible company-worst customer service Ive ever received

published

For two years I have been trying to register for their online portal. I have sent countless emails, spoken to customer services officers on the phone, sent so many screenshots, and no one has been able to resolve this simple issue. I have wasted so many hours on this and still no resolution in sight. Not happy.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Medibank
Medibank P.Medibank
Julia

JuliaSouth East Queensland, QLD

What a dud service!

published

I spent months of backwards and forwards communication regarding a claim on my cat for bladder surgery. Three times that sent correspondence asking for the same documents! After spending hours of my life on the phone, photocopying and having to verify the truth, my claim was rejected anyway on a so-called pre-existing condition! Why did not they say this in the first place and I would not have wasted my time and energy. Its a dud service and I am better off putting the $1000 a year aside instead of dealing with such incompetents. Ive cancelled my policies.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Medibank
Medibank P.Medibank
Pet Insurance

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Hania Norman

Hania NormanSydney, NSW

Vaccinations and check up NOT covered

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2019
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
Medibank P.Medibank
Angela

AngelaPerth, WA

  • 2 reviews

Scam and claim isnt fairly assessed; cannot speak with claim team.

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Angela,
I am sorry your recent Pet Insurance claim got rejected. I just sent you a private message asking for a few more details. Wed love to get this resolved for you as soon as possible. Thanks, Anna

Jess

JessPerth, WA

  • 2 reviews
  • Verified customer

Zero value or benefit

published

I have spent $80+ per month for 11 years for my gorgeous doggo. That's over $10,500 in insurance over the years and have received $140 back in claims. Total.

It is a total scam, and a waste of money. I should have put my money aside each month and self insured in case something happened.

I will be cancelling now, as she is at the age where she won't cope with treatments and surgeries should a big event occur, and I have zero faith that any claim in that circumstance will be paid since none have been paid in the past decade. Wish I bailed on this cover years ago.

The claim process is tedious and they send updates via mail instead of through the dashboard.

it's all just crap.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Medibank
Medibank P.Medibank

Hi Jess,
I am sorry to hear you dont see any value in your cover. I just sent you a private message asking for a few more details.
Thanks,
Anna

Jess
Jess

$10,500 vs $140 returned in claims. You'd be hard-pressed to find ANYONE who sees any value in that. I'm sure you think it's fantastic!

Wendy

WendyPerth, WA

  • 10 reviews
  • 2 likes

Total Rip Off

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
See all answers
1 comment
Medibank
Medibank P.Medibank

I would never do it again. Waste of money

published

When I fist applied I had full cover on cruciate ligament. They change the policy with out telling me three years in and I didn't read it as I thought it was the same. The operation cost me $4300 and I got $2700 back but it took months and it was hard. Not one phone call. service is horrible. I have not claimed anything else as the way the break up the fees when you do to the vet it doesn't allow for it. Do not use Medibank. Next time I will put money away each month.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Bondi,
I am sorry to hear of your recent experience with our Pet Insurance. I just sent you a private message asking a few more details.
Thanks,
Anna

Page 1 of 15

Questions & Answers

BARBIE

BARBIEasked

The conditions state that any applicable excess is per condition and for a 12 month period . What is the period referred to . Is it the calendar year January to December ?

Please advise urgently ..

1 answer
Medibank
Medibank P.Medibank

Hi Barbie,

Thanks for getting in touch.

So that we can look into that for you, please send us a private message with your details.

Let us know if you have any other questions.

Thanks,
Anna

Vanessa

Vanessaasked

Hi, i have two dogs and one cat to insure. Will it be cheaper? Also we currently have our private health insureance with you.

1 answer
Medibank
Medibank P.Medibank

Hi Vanessa,
Thanks for getting in touch.
So that we can look into that for you, please send us a private message with your details. Alternatively, please don’t hesitate to contact our Pet Insurance team on 134 190 from 8 am to 8 pm Monday to Friday & Saturdays 9 am to 4 pm (AEDT) for assistance.
Thanks,
Anna

Nilu

Niluasked

Hi,
For the claim what is the meaning of Pet History . Do you need vet history from the birth. I got my pup when he was 8 weeks old and he didn't have a vet visit prior to that because he was a health puppy. His first vet check up was around 8 weeks old and didn't have any health issues so far. If I make a claim in the future would it be ok to have pet vet history from 8 weeks old.

No answers

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