Medibank Pet Insurance

While I understand that there will be a premium increase as my dog ages, he turned 11 in September, I have been astounded by an increase that is just over 40%.This also happened without any prior notification being received, apparently an email was sent but didn't arrive at my end, so now that the first monthly installment has been debited I am now locked in for a further 12 months.Be aware , I knew that there would be an increase, but 40% is hard to take, I feel that this is done because they know that you can't change insurers with an aged animal.Not happy, I would definitely not use Medibank Pet Insurance again.

I have both two dogs with the medibank pet insurance for 10 years, the claim was reasonable. The first dog past away in Feb and they refunded me the remaining monthly fee from the day he past away. My second dog past away on the 4th Sep. I contacted them on the 24th Sep and try to terminate his insurance. I thought the termination date is the date he past away, However, they said they can terminate the insurance from the 18th because that's my payment date. Even I can send them the proof from vet. They just rejected to consider that. Means I am paying for the insurance with a past away dog. Very disappointed of what just experienced. I have rescue a dog last month but I may not choose medibank anymore.

The policy was easy to set up and have been with Medibank Pets for a few years now. Every time I put in a claim I usually have to back this up with a phone call because they don't want to pay for anything. Sometimes I have quoted directly from their policy booklet and then they have paid.

They cover the bear minimum. In the last year I have spent $7235 on my dog, including the insurance. I have received back approx $425. It is worth me saving the $1700 per year and using that to pay a third of the costs of the vet bills. I have just put my last lot of claims through and I will be terminating my insurance.
Don't waste your money and go with someone that doesn't query every single claim.

You never quite know how good an insurance policy really is until you have to make a claim. In our case the claims process was easy and user friendly, and the payments prompt, efficient and easy to track on the pet portal. Can't fault Medibank's Ultimate Pet Insurance and would not hesitate to recommend.

Took away the added financial stress at a time when our sick pet should be our #1 concern. Fast refund 2-3 days. Love the easy online pet portal. Quick & simple. Thanks Medibank, this is how customer service should be.

A massive ripoff insurance product. Under its banner, Medibank lures its health insurance customers into its pet insurance that PetSure runs. Petsure makes sure it sets the premium so that it does not pay out more than the premium collected. The premium for one of my dogs went from about $500 when I insured him as 3 month old puppy to about $750 the next year and almost $1,000 the next year. I cancelled the insurance. You are better off putting this kind of money in the bank and paying the vet bills fully with that money. I wish I could rate this product as zero, it deserves no star. Vik

I have been with medibank pet insurance for almost 7 years. A few weeks ago I had to rush my beloved cat to the emergency vets as it turned out her small intestines spontaneously telescoped and she went in for surgery to have that section of intestines removed. I was on emergency care, because you never know when something like this can suddenly happen. $5500 later, I put in my claims to medibank desperate for the money I had borrowed to be paid off, only to receive a letter, after chasing it up for 3 weeks, that nothing, not a cent would be paid. Even though the entire this is itemized, not a single thing is to be covered because apparently this emergency was not the right kind of emergency. Waste of time and money.

I really wanted to give a shout out to Rafael who had done all her best in providing the best customer service to my dog and I. She heard my story and felt that she needed to give all she has got to get my long pending claim for my pet's vet bill processed, as I was on the verge of cancelling my pet's insurance.

The claims portal is easy to use and the statements are easily understandable. Our vet seems to understand what information is required and we have not had to supply further evidence of our claim. We've had a good experience with our claims to date.

Our 6y/o beagle , Samwise the Brave ingested some unknown substance before Easter . This resulted in a catastrophic gastrointestinal event . Pancreatitis, bloody vomits and diarrhoea.Aspirate Pneumonia and finally mega esophagus and an esophageal stricture...The only way we were able to keep saying ‘yes’
to the vets treatment plans was Bessie’s we took out Medibank pet insurance when Samwise was a puppy .... We cannot recommend this product enough ... our beagle is alive because of the expert Vetinary care we could keep saying ‘yes’ to .... Thankyou

Ive been a member with MBP pet insurance for a few years and have been lucky enough not tot have to claim. Spoke to Rafael tonight about how I do this for a claim I need to make. She was kind and knowledgeable and helpful.

June 17th 2019 Update: Best pet insurance around

I've recently have had many & high cost vet bills. Medibank's pet insurance has been an absolute life saver. Claims paid fast & refunds were better than expected & easy to submit. A big thank you to Medibank Pet Insurance.

I have been with MBP pet insurance for about 4 years. They have been brilliant, have always been extremely easy to deal with and have always settled my claims within days of me lodging. Very satisfied customer and highly recommend them to anyone who is looking at pet insurance options.